Care Homes Owned by Bupa Care Homes

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (113)

113 Care Homes owned by Bupa Care Homes
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Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 

9.6 52 reviews
"Pebble Mill Care Home provides an exceptionally professional and caring environment. The staff are genuinely warm and consistently go above…"   Read all 52 reviews
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s… Read more about Pebble Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 62 Rooms
  • from £1,100 / week
Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 

9.6 90 reviews
"I had a few reservations when my husband went to Aylesham Court. These were quickly gone. The staff were very pleasant and friendly. The…"   Read all 90 reviews
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated… Read more about Aylesham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
  • from £1,300 / week
Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF 

9.6 72 reviews
"My wife is in day care, and having experience of the Warren. The care and attention provided at Warren Lodge taken worry off of my…"   Read all 72 reviews
Location Type Care Home

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities… Read more about Warren Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,475 / week
The Springs Care Home

Spring Lane, Malvern WR14 1AL 

9.6 99 reviews
"Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive…"   Read all 99 reviews
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The home… Read more about The Springs Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 65 Rooms
  • from £995 / week
Manley Court Care Home

John Williams Close, Off Cold Blow Lane, London SE14 5XA 

9.6 59 reviews
"My mum has been staying here for a few months now, and I cannot fault any of the staff or facilities. I have peace of mind knowing my mum…"   Read all 59 reviews
Location Type Care Home

Manley Court provides nursing, residential and dementia care, post operative convalescence, respite and palliative care. Care is also provided within the friendly setting to those living with Parkinson’s, Huntington's and the young physically disabled.… Read more about Manley Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • 85 Rooms
  • from £1,065 / week
The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG 

9.6 187 reviews
"As a family we cannot thank you enough for your kindness and compassion in providing palliative care for our Dad. Not only did you show Dad…"   Read all 187 reviews
Location Type Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside… Read more about The Sidcup Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 100 Rooms
  • from £1,365 / week
Druid Stoke Care Home

31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE 

9.6 67 reviews
"I just wanted to write to let you know how much I appreciate the care and support that staff are giving to my family at the moment. The…"   Read all 67 reviews
Location Type Care Home

Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care. Alongside professional care, the accommodation has been designed to offer… Read more about Druid Stoke Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 54 Rooms
  • from £1,065 / week
Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR 

9.6 82 reviews
"My sister moved from the hospital to Nairn House Care Home recently. She was very poorly at the time, but within just a couple of days she…"   Read all 82 reviews
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you and your loved ones need them most. For planned respite… Read more about Nairn House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 61 Rooms
  • from £1,115 / week
St Mark's Care Home

110 St Mark's Road, Maidenhead SL6 6DN 

9.6 123 reviews
"My parents have settled well in St Marks. The staff are very friendly and attentive. Their rooms are so a good quality and nice view of the…"   Read all 123 reviews
Location Type Care Home

St Mark’s, rated ‘outstanding’ in March 2019, is a purpose-built home welcoming adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or convalescence care… Read more about St Mark's Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 80 Rooms
  • from £1,675 / week
The Highgate Care Home

12 Hornsey Lane, Highgate, London N6 5LX 

9.6 64 reviews
"Excellent home my sister in-law has been in bupa care home for 11 years and I highly recommend it. The activities manager is brilliant and…"   Read all 64 reviews
Location Type Care Home

The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), respite and palliative care plans are also available,… Read more about The Highgate Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 55 Rooms
  • from £1,450 / week
Clare House Care Home

Harefield Road, Uxbridge UB8 1PP 

9.6 65 reviews
"I am writing his review with reference to Bupa Clare House Uxbridge. As my partners mother became a resident, prior to her passing. Durling…"   Read all 65 reviews
Location Type Care Home

Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person. It’s important for residents to feel at home, so… Read more about Clare House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 40 Rooms
  • from £1,310 / week
Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW 

9.6 88 reviews
"My father is happy and feels well looked after at Trowbridge Oaks Care Home. His medical needs are taken care of without worry on our…"   Read all 88 reviews
Location Type Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
  • from £1,325 / week
Norewood Lodge Care Home

72 Nore Road, Portishead, Bristol BS20 8DU 

9.6 68 reviews
"My mother has been in this care home for 18 months now. She has been well looked after. The staff are excellent, very caring and patient.…"   Read all 68 reviews
Location Type Care Home

At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans to anyone over 50 including residential, nursing,… Read more about Norewood Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 44 Rooms
  • from £1,325 / week
Ardenlea Court Care Home

Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 

9.6 82 reviews
"My brother-in-law has just recently moved into Arden Lea Court. From the first day the staff made him feel very welcome and helped him…"   Read all 82 reviews
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable… Read more about Ardenlea Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
  • from £1,100 / week
Hatfield Peverel Care Home

Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ 

9.6 61 reviews
"If you are looking for a care home for your loved one then I would strongly recommend BUPA - Hatfield Peveral Lodge. My Father had…"   Read all 61 reviews
Location Type Care Home

Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra… Read more about Hatfield Peverel Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 69 Rooms
  • from £1,215 / week
Sandhills Court Care Home

Exeter Road, Scunthorpe DN15 7AS 

9.6 96 reviews
"Sandhills Court is a superb care home - offering a wide range of activities to residents. Above all the staff are friendly, efficient and…"   Read all 96 reviews
Location Type Care Home

Sandhills Court is a is a beautiful purpose-built home, designed to provide the highest standards in attractive surroundings. Staff have created a lovely atmosphere where residents and colleagues alike have formed touching friendships. Here, they… Read more about Sandhills Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 77 Rooms
  • from £1,050 / week
Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ 

9.6 86 reviews
"My mother has been a resident of Kilfillan House Care Home for the last 3 months and is settling in well. The staff are brilliant. They…"   Read all 86 reviews
Location Type Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor… Read more about Kilfillan House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms
  • from £1,260 / week
Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ 

9.6 102 reviews
"My father first arrived at Westcombe Park in October 2024. This was a major decision for the family, especially my mother. There will…"   Read all 102 reviews
Location Type Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care. Every bedroom has been… Read more about Westcombe Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 45 Rooms
  • from £1,315 / week
Parkside Care Home

Parkside Road, Reading RG30 2DP 

9.6 84 reviews
"Mum was admitted for end of life care which I needed to find very quickly. I chose Parkside Care Home as was near to me & first impressions…"   Read all 84 reviews
Location Type Care Home

Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to offer palliative and Parkinson’s care. The purpose-built… Read more about Parkside Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 75 Rooms
  • from £1,625 / week
Broomcroft House Care Home

414 Ecclesall Road South, Sheffield S11 9PY 

9.6 70 reviews
"We moved our parents to Broomcroft in Jun 2025.The home is in a nice setting, surrounded by trees, with lovely garden and outside space.…"   Read all 70 reviews
Location Type Care Home

Broomcroft House warmly welcomes residents in need of nursing or residential care, including those living with dementia or Parkinson’s. Its highly professional team is also experienced in palliative, convalescence and respite care. The home consists… Read more about Broomcroft House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 70 Rooms
  • from £1,110 / week
Argyles Care Home

Pound Street, Newbury RG14 6AE 

9.6 90 reviews
"My Dad has been in this care home for 2 years now. He has been very happy here and although he chooses not to participate in most events he…"   Read all 90 reviews
Location Type Care Home

Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents… Read more about Argyles Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 50 Rooms
  • from £1,500 / week
Ashby Court Care Home

Tamworth Road, Ashby-de-la-Zouch LE65 2PX 

9.6 78 reviews
"Whilst going through an extremely distressing and difficult time, my mum has received the very best care and attention for all her needs. I…"   Read all 78 reviews
Location Type Care Home

Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s. This purpose-built property has been designed with spacious lounge and dining… Read more about Ashby Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
  • from £1,160 / week
Croft House Care Home

Braintree Road, Great Dunmow, Great Dunmow CM6 1HR 

9.6 71 reviews
"Mum came to Croft House in July 2025 following serious illness leaving her bed bound. With the help and encouragement of staff she is now…"   Read all 71 reviews
Location Type Care Home

Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before… Read more about Croft House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Eating Disorders
  • 38 Rooms
  • from £1,250 / week
Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD 

9.6 108 reviews
"My mum has been a resident at Freelands Croft since August 2024. The home has been very welcoming right from the first day. My mums…"   Read all 108 reviews
Location Type Care Home

Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care. There are 64 lovely rooms, and the home will always do its best to accommodate couples.… Read more about Freelands Croft Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,395 / week
The Priory Care Home

1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 

9.5 98 reviews
"Although only in care home for 13 months, I can honestly say that it was the best possible place to spend the last of her days. She had…"   Read all 98 reviews
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates a unique care plan for each resident upon arrival. Situated… Read more about The Priory Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
  • from £1,150 / week
Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ 

9.5 86 reviews
"My mum has been resident at Heathland Court since January this year, and though she has few words due to dementia, she often remarks "It's…"   Read all 86 reviews
Location Type Care Home

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care. They’re here when you and your loved ones need them most. For planned respite or… Read more about Heathland Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability / Autism
  • Physical Disability
  • Palliative Care
  • 58 Rooms
  • from £1,365 / week
The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH 

9.5 93 reviews
"This care home provides an excellent range of services from every-minute to every day care and with a supportive kindness and good wil…"   Read all 93 reviews
Location Type Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building… Read more about The Kensington Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 53 Rooms
  • from £2,375 / week
Allington Court Care Home

Lye Lane, Bricket Wood, St Albans AL2 3TN 

9.5 105 reviews
"Again a big praise for allingtons xmas party... the food was amazing .. entertainment brill as always.. the staff go all out and lots…"   Read all 105 reviews
Location Type Care Home

Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, residential, Parkinson's and short-stay care. Everything… Read more about Allington Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Acquired Brain Injury
  • 44 Rooms
  • from £1,365 / week
The Goldbridge Care Home

3 Kleinwort Close, Haywards Heath RH16 4XH 

9.5 73 reviews
"Attractive and comfortable home. The staff are lovely, kind caring and understanding. The food is very good and activities are interesting.…"   Read all 73 reviews
Location Type Care Home

The Goldbridge is a purpose-built care home that occupies an idyllic position overlooking Beech Hurst Gardens. The home provides tailored support for a range of care needs, including dementia care in safe and comfortable surroundings. The Goldbridge… Read more about The Goldbridge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,615 / week
Red Court Care Home

27 Stanhope Road, Croydon CR0 5NS 

9.5 98 reviews
"I returned to Red Court 10 months after an earlier stay in the previous year. I had come from hospital to recover and gain some…"   Read all 98 reviews
Location Type Care Home

Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care. The home is located in a peaceful neighbourhood near Croydon,… Read more about Red Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 35 Rooms
  • from £1,350 / week

Bupa Care Homes Reviews (10587)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.643) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Waverley Grange Care Home

from Sue S (Wife of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my husbands care.
Visiting is a pleasant experience with friendly staff.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Waverley Grange Care HomeThank you for taking the time to leave your review. It is great to hear that your husband has settled in comfortably with us. Please don't hesitate to reach out if there's anything more we can do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Crossley House Care Home

from Steven T (Son of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad went into Crossley on an assessment visit after 2 weeks respite. We were welcomed with friendly, caring people. We were reassured immediately that he would be very happy there. Over the period dad was in there he was very happy, loved the staff, enjoyed most meals especially the porridge. He enjoyed
activities such as bingo, quizzes, singers, events, parties i could go on. We were always welcome on any and every visit. You could tell the staff genuinely liked and cared for him dearly. There was always someone to ask about any changes etc. They all definitely knew about his care. We can honestly say I feel that the staff although professional became our friends through the time Dad spent there. Even at the end they were respectful of dad's and the family's wishes. Ensuring he was well cared for and yes I think I can say it 'loved".


Thankyou to all the staff involved in dad's care we will really miss our visits to Crossley House.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Crossley House Care HomeYour words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you have felt a part of it. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Elm Grove Care Home

from Janet P (Wife of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was particularly impressed when my husband developed a very high temperature. His temperature and blood pressure (very low) were carefully monitored, and when condition became worse, he was quickly rushed to hospital. After his condition was stabilised after 3 days, he returned to Elm Grove to a very
warm and caring welcome - I cannot rate the staff too highly! They are brilliant!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care HomeIt's always encouraging to read reviews like this. We are glad to have been able to help you and your loved one at such a difficult time. It's great to hear that your husband has stabilised and has settled back in with us. Your comments are a testament to the dedication of everyone in the home. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Oakcroft House Care Home

from ElizabethW (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very very happy with the care here at Oakcroft.
The care staff and management are among the best we have seen.
Rooms are spacious and well fitted out. All the facilities are excellent.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Oakcroft House Care HomeIt's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ardenlea Grove Care Home

from Len W (Husband of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea Grove Care Home is extremely well run with pleasant and professional staff. The rooms are large and well furnished. This care home is located close to the center of Solihull with good road connections. Having looked around many local care homes for my wife I am sure I chose the right one.
The care home is clean and well laid out.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. We are so pleased that you chose Ardenlea Grove for your loved one's stay. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Waverley Grange Care Home

from Monica C (Wife of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband, Graham, is a very satisfied resident of Waverly Grange. Despite having very limited mobility his care is excellent, and he get on well with the excellent staff, who are exceptionally patient. Activities are well planned and enjoyed.
I am welcomed when I visit and have supper with Graham
which I appreciate.Out of Top 30 (Position) - Missing Ratings - email matches so sent Missing Ratings email.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Waverley Grange Care HomeThank you for your lovely review. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. We're pleased to hear that your husband has enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Broad Oak Manor Care Home

from Gary L (Son of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum went into Broad Oak Manor back in July 25. The family put her in on Mum's request, as she was no longer able to cope in our family home, living there on her own, so she went into respite.
I can say it was the best thing we did for her, she was completely changed woman, so much happier and she
made friends with other patients and with all of the brilliant staff, who are all so very helpful and friendly. Unfortunately my mum passed away on the 4th Jan. but she enjoyed six happy months in the care home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Broad Oak Manor Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It is always nice to hear from family members feeling like their loved one has been well cared for and looked after. Although the transition into a care home can be difficult sometimes, it's humbling to know how much this period helped you and your family. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review of

The Springs Care Home

from Sue R (Relative of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ideal place for my relative. Nothing is too much trouble. Brilliant staff - so friendly and informative. Great entertainment for the residents. Lovely rooms. All superstas. No complaints here.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Springs Care HomeWe appreciate you sharing your experience with our home. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We hope to continue providing your loved one with the best possible care.
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Review of

The Priory Care Home

from Betty W (Resident) assisted by family/friend published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have enjoyed my time at The Priory and with all the good care & attention I have recovered well from my fractured neck bone. But being honest I am looking foward to going back home and being in my own house, and back with my husband. Thank you all for looking after me.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Priory Care HomeWe appreciate you taking the time to leave us your comments. We are happy to have been able to support you for a period of respite care. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for choosing The Priory for your stay.
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Review of

Ridley Park Care Home

from A S (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad that myself and my sister moved my dad to Ridley Park. The care and treatment are excellent. The staff are very positive respectful and caring in there approach to my dad. As a family we wished we'd moved my dad to this home earlier than we did. I would recomend this home to anyone that
needed to place there loved one into nursing home. I will recommend this home to my professional colleagues. The staff listen to my family about my dad needs.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ridley Park Care HomeThank you for your kind words. We are so pleased to hear that your dad has settled in comfortably with us at Ridley Park care home. Your comments are a testament to the dedication of everyone in the home. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Mount Hall Care Home

from S P (Relative of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my fiancés grandmother at Mount Hall the friendliness, helpfulness, and caring nature of the staff is evident as soon as you walk through the door as you are always greeted warmly by the employees behind the desk. The staff all make such an effort to smile and chat to you when they
pass you in the corridor and form lovely bonds with the visitors and the residents. When I visit my fiancés grandmother she always looks well taken care of with her hair nicely styled and her nails painted beautifully, she always has tea on hand and either a biscuit or a hearty meal too. The staff and carers are so kind to her and they all made such a fuss over her for her recent birthday, even allowing us to have a family gathering in the lounge to celebrate the special occasion.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Mount Hall Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are so pleased that the kindness and care of our staff members has been recognised. We are delighted that your loved one is enjoying being pampered in our salon. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We're committed to continuing to support you and your family in every way we can.
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Review of

Kilfillan House Care Home

from V S (Friend of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The ambiance of the place is good. You feel it as you walk in. Plus the staff above all seem kind as well as being efficient.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Kilfillan House Care HomeWe're so grateful that you've taken the time to share your thoughts. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ardenlea Grove Care Home

from Ivor F (Son of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the staff extremely helpful and friendly. Mum is comfortable. warm and in the right environment although personally I find it very difficult. The room is basic and when I saw her last she looked somewhat dishevelled and needing a bit of TLC. It may be her refusing - I do know her! Overall she
looked a sad old lady.
The staff were very attentive and I cannot fault them or the care.
It was a shame to visit in January that no one had opened the card with the flowers sent to her for Christmas.


I know it was a one off and a snowy Sunday, but the paths and road were unsafe and needed clearing for access to the site. Being picky here.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you taking the time to leave us your comments. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Cottenham Court Care Home

from C M (Niece of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff made it an easy transition for my uncle to move into the care home. The care he has received since he has been there has been exceptional. The staff are very friendly and caring. The food is well-cooked with a good variety of menu each day. The laundry service is excellent for
the residents' clothes.
The is a variety of activities each day, but find it's mostly suitable for the female residents as there are more in the home than male. The rooms are adequate and have been decorated to a good standard, but are on the small side.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cottenham Court Care HomeWe appreciate you taking the time to leave us your comments. It's great to hear that the transition into care home life was seamless for you and your loved one. Hearing that our care brings you peace of mind truly means so much to us. It's great to hear that the dining experience has been a highlight for you at Cottenham Court. We know how important good food is to feeling at home. We're looking forward to creating many more happy memories with you and your family.
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Review of

Chilton Meadows Care Home

from J T (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident at Chilton Meadows for 2 years until her passing last August, during which time I visited her almost every day. At all times both Mum and we as a family were treated with the utmost respect and love. During her final days we were wrapped up in love and care, thereby making what
was a devastating time more bearable to cope with. Many of the staff have become special friends. Since her passing I have become a volunteer and my visits feel like being welcomed back into a close family. My dad was a resident some 15 years ago and the care was excellent then too, in fact some original staff remain the same from then to today, which says it all! I jave no hesitation in recommending the home to others.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Chilton Meadows Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. We are humbled to hear how the love and support from our staff members shone through in your experience. We are so pleased to have you volunteering with us and a part of our Chilton Meadows family. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review of

Oak Lodge Care Home

from Lena L (Daughter of Resident) published on 30 January 2026
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Oak Lodge has been amazing with my dad. The team are amazing, always treating my dad with dignity and respect, my dad has choices in every situation. Catering can be questionable at times but cater for everyone. My only criticism is there could be more interacting activities for the more able like my
dad.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Oak Lodge Care HomeWe appreciate you taking the time to leave us your comments. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

The Kensington Care Home

from Sally R (Wife of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I was charmingly shown round the care home by a member of staff. She took time and trouble. The decor in the public rooms is relaxing and smart. The bedrooms, which are small were slightly smothering and predominantly beige. It was this overall beige of the bedrooms which makes me wonder if I could
live here, particularly if I was losing my faculties.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeThank you for taking the time to leave your review. We are pleased to hear that you found the staff member who showed you around the home charming- our goal is to make everybody feel welcome from the moment they arrive. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review of

Heathbrook House Care Home

from H S (Great-granddaughter of Resident) published on 30 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are great my Nan used to be in another care home where they just left her in the room since we have put my nan in Bupa Health Brook House they have got her out and about great place would recommend to anyone
Reply from Hayley Langley, Home Manager at Heathbrook House Care HomeThank you so much for your valuable review , I will share your feedback with our wonderful team !
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Review of

Mount Hall Care Home

from Rosa M (Granddaughter of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandma celebrated her 100th birthday at Mount Hall and when I visited all the staff were so so lovely & you can tell they genuinely care. I'm so happy my grandma is in such a nice, clean & safe place!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Mount Hall Care HomeWe're so grateful that you've taken the time to share your thoughts. It's great to hear that your grandma enjoyed celebrating her 100th birthday with us- what a cause for celebration! It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. We're looking forward to creating many more happy memories with you and your family.
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Review of

Lindley Grange Care Home

from Caroline W (Daughter of Resident) published on 29 January 2026
Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really happy with the care my mother is receiving. Everyone is friendly and courteous towards her. She is always busy and there is lots to keep her occupied, which helps her a lot. She enjoys the visitors and the entertainment that is arranged. I feel happy in the knowledge that she is settled and
is being well card for.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Lindley Grange Care HomeThank you for taking the time to leave this lovely review. Hearing that our care brings you peace of mind truly means so much to us. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. Please don't hesitate to reach out if there's anything more we can do.
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Awards / Recognitions (8)

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