Care Homes Owned by Bupa Care Homes

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9.7 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (113)

113 Care Homes owned by Bupa Care Homes
Newton Court Care Home

28 St Ann's Road, Middlewich CW10 9BJ 

9.7 51 reviews
"This is by far the best care home I've seen to date. It's clean and bright, with lots of activities and FANTASTIC staff. Good to know he…"   Read all 51 reviews
Location Type Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those requiring residential, nursing, dementia residential,… Read more about Newton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 60 Rooms
  • from £1,085 / week
Heol Don Care Home

Whitchurch, Cardiff CF14 2AU 

9.7 138 reviews
"The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the…"   Read all 138 reviews
Location Type Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite,… Read more about Heol Don Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • 78 Rooms
  • from £1,600 / week
The Springs Care Home

Spring Lane, Malvern WR14 1AL 

9.7 96 reviews
"Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive…"   Read all 96 reviews
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The home… Read more about The Springs Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 65 Rooms
  • from £995 / week
Woodend Care Home

Bradgate Road, Altrincham WA14 4QU 

9.7 88 reviews
"What a wonderful team at Woodend. Everyone is so welcoming and the initial visit was so empathetic. Each stage was dealt with gently and…"   Read all 88 reviews
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 79 Rooms
  • from £1,200 / week
Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY 

9.7 113 reviews
"Apart from the excellent care my mother is receiving, I wanted to remark on the excellent communication we receive from Abbotsleigh. We…"   Read all 113 reviews
Location Type Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged into different houses for different types of care… Read more about Abbotsleigh Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 120 Rooms
  • from £1,365 / week
Warren Lodge Care Home

Warren Lane, Ashford TN24 8UF 

9.7 66 reviews
"My wife has been a resident for nearly two weeks. Our experience with both management and staff has been excellent. They have made the…"   Read all 66 reviews
Location Type Care Home

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities… Read more about Warren Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,475 / week
Sandhills Court Care Home

Exeter Road, Scunthorpe DN15 7AS 

9.7 94 reviews
"Mum was staying here for 3 months while work was done on her house. She had never wanted to go into a care home but when the 3 months were…"   Read all 94 reviews
Location Type Care Home

Sandhills Court is a is a beautiful purpose-built home, designed to provide the highest standards in attractive surroundings. Staff have created a lovely atmosphere where residents and colleagues alike have formed touching friendships. Here, they… Read more about Sandhills Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • Palliative Care
  • 77 Rooms
  • from £1,050 / week
Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN 

9.7 91 reviews
"I would like to thank all the team at Sutton Lodge Care Home for their hard work and smiles - they are amazing! They create such a lovely…"   Read all 91 reviews
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its historic charm and cottage feel while being suited to… Read more about Sutton Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 25 Rooms
  • from £1,450 / week
Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ 

9.7 82 reviews
"We could not wish for a warmer, more nurturing and caring environment for our Mother. She has settled in so well and is truly happy. We…"   Read all 82 reviews
Location Type Care Home

This purpose-built facility is newly refurbished throughout with modern living and dining areas. The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location… Read more about Canning Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,200 / week
Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 

9.7 89 reviews
"When my Dad was taken to Aylesham Court, I was upset and anxious about what lay ahead. Watching my Dad reach his end of life, was a deeply…"   Read all 89 reviews
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated… Read more about Aylesham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
  • from £1,300 / week
Trowbridge Oaks Care Home

West Ashton Road, Trowbridge BA14 6DW 

9.7 84 reviews
"My initial thoughts of the care home are very good. All staff are very helpful. My dads room is just what he needs. The food is perfect.…"   Read all 84 reviews
Location Type Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can be enjoyed by all residents on sunny days. A bright… Read more about Trowbridge Oaks Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
  • from £1,325 / week
Druid Stoke Care Home

31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE 

9.7 65 reviews
"My Mother had been a resident at Druid Stoke for two years.After much searching for a relevant place for her to stay we chose Druid Stoke…"   Read all 65 reviews
Location Type Care Home

Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care. Alongside professional care, the accommodation has been designed to offer… Read more about Druid Stoke Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 54 Rooms
  • from £1,065 / week
Hadley Lawns Care Home

Kitts End Road, Hadley Highstone, Barnet EN5 4QE 

9.7 58 reviews
"My mother-in-law has been in the care home since March and the staff have been truly wonderful. The food is really good, and my…"   Read all 58 reviews
Location Type Care Home

Here on the northern edge of Barnet, Hadley Lawns warmly welcomes those in need of nursing, residential and short stay care. That could be for a few short weeks of respite for a break, whilst recovering from an operation, or a long-term move. Whatever… Read more about Hadley Lawns Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 44 Rooms
  • from £1,165 / week
Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE 

9.6 164 reviews
"On my many visits, I have also found the whole staff at Hill House excellent. It's not an easy vacation, and I appreciate their kindness…"   Read all 164 reviews
Location Type Care Home

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short… Read more about Hill House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 75 Rooms
  • from £1,115 / week
Aston Court Care Home

Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF 

9.6 58 reviews
"Mom is happy has a better quality of life Since being at Aston Court. Staff have always been approachable and very friendly. Food is…"   Read all 58 reviews
Location Type Care Home

Aston Court offers long-term residential, nursing, convalescence, palliative and respite care. Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting and the purpose-built home is surrounded by… Read more about Aston Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 52 Rooms
  • from £1,100 / week
Cleveland House Care Home

2 Cleveland Road, Edgerton, Huddersfield HD1 4PN 

9.6 102 reviews
"All staff are brill. Some food is alright with some nice meals at times. They come every time when I press my call bell, and Simon mends…"   Read all 102 reviews
Location Type Care Home

Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care. A converted private house situated in Edgerton, Cleveland House is a home that boasts both history and charm.… Read more about Cleveland House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 45 Rooms
  • from £1,100 / week
Kilfillan House Care Home

Graemesdyke Road, Berkhamsted HP4 3LZ 

9.6 81 reviews
"Our mother spent 5 weeks at Kilfillan House before she passed away and throughout her stay we were very impressed and grateful for the…"   Read all 81 reviews
Location Type Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far from the town centre of Berkhamsted, this former manor… Read more about Kilfillan House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms
  • from £1,260 / week
Staplehurst Manor Care Home

Frittenden Road, Staplehurst, Tonbridge TN12 0DG 

9.6 119 reviews
"Thank you for your continued amazing care. During Dad's recent illness, not once did it occur to me to worry about the care he was…"   Read all 119 reviews
Location Type Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing care, which is particularly helpful if their… Read more about Staplehurst Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 30 Rooms
  • from £1,425 / week
The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG 

9.6 187 reviews
"As a family we cannot thank you enough for your kindness and compassion in providing palliative care for our Dad. Not only did you show Dad…"   Read all 187 reviews
Location Type Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside… Read more about The Sidcup Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 100 Rooms
  • from £1,365 / week
Pebble Mill Care Home

2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 

9.6 51 reviews
"Thank you to everyone at PMCH, you acted so quickly and went over and above to assess my father and get him placed with you quickly. This…"   Read all 51 reviews
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is just two miles from Birmingham city centre and a stone’s… Read more about Pebble Mill Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 62 Rooms
  • from £1,100 / week
Argyles Care Home

Pound Street, Newbury RG14 6AE 

9.6 90 reviews
"Mum stayed at Argyles for 3 months before she passed peacefully in her sleep. The palliative care was excellent. Management and staff were…"   Read all 90 reviews
Location Type Care Home

Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents… Read more about Argyles Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 50 Rooms
  • from £1,500 / week
Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES 

9.6 89 reviews
"Our Father sadly passed away on the 5th October this year and it now seems an appropriate time to reflect now that we have laid him to…"   Read all 89 reviews
Location Type Care Home

Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays… Read more about Pendean House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 40 Rooms
  • from £1,260 / week
Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR 

9.6 80 reviews
"Amazing care, really thoughtful staff who are dedicated to their jobs and the residents. My mum's carers are taking extra time to encourage…"   Read all 80 reviews
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you and your loved ones need them most. For planned respite… Read more about Nairn House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 61 Rooms
  • from £1,115 / week
The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH 

9.6 91 reviews
"I visited one of my friend at the care home. And I find that the place if welcoming and comfortable to be in my friend is very well looked…"   Read all 91 reviews
Location Type Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building… Read more about The Kensington Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 53 Rooms
  • from £2,375 / week
St Mark's Care Home

110 St Mark's Road, Maidenhead SL6 6DN 

9.6 119 reviews
"I am happy knowing that my friend is safe there. Staff are very patient with the residents. They make visitors welcome. Lots of activities…"   Read all 119 reviews
Location Type Care Home

St Mark’s, rated ‘outstanding’ in March 2019, is a purpose-built home welcoming adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or convalescence care… Read more about St Mark's Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 80 Rooms
  • from £1,675 / week
Broomcroft House Care Home

414 Ecclesall Road South, Sheffield S11 9PY 

9.6 68 reviews
"My partner is looked after very well, with kindness and good humour. The staff are excellent, friendly and supportive and communication is…"   Read all 68 reviews
Location Type Care Home

Broomcroft House warmly welcomes residents in need of nursing or residential care, including those living with dementia or Parkinson’s. Its highly professional team is also experienced in palliative, convalescence and respite care. The home consists… Read more about Broomcroft House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 70 Rooms
  • from £1,110 / week
Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ 

9.6 102 reviews
"My father first arrived at Westcombe Park in October 2024. This was a major decision for the family, especially my mother. There will…"   Read all 102 reviews
Location Type Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care. Every bedroom has been… Read more about Westcombe Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 45 Rooms
  • from £1,315 / week
Freelands Croft Care Home

Redfields Lane, Church Crookham, Fleet GU52 0AD 

9.6 105 reviews
"From the moment my mum arrived at Freelands Croft, she was made to feel welcome and comfortable. All the staff are wonderful and have…"   Read all 105 reviews
Location Type Care Home

Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care. There are 64 lovely rooms, and the home will always do its best to accommodate couples.… Read more about Freelands Croft Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,395 / week
Wilmington Manor Care Home

Common Lane, Wilmington, Dartford DA2 7BA 

9.6 95 reviews
"I have now been a resident for 14 months and am quite content, feeling safe and secure. First weeks of residence took some adjustment, but…"   Read all 95 reviews
Location Type Care Home

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also welcomed into the home. Converted and extended… Read more about Wilmington Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 50 Rooms
  • from £1,310 / week
Chilton Meadows Care Home

Union Road, Onehouse, Stowmarket IP14 1HL 

9.6 83 reviews
"It was lovely visiting Mum as everyone was very helpful and put us at ease. Mum was washed and had fresh clothes on every day. They made…"   Read all 83 reviews
Location Type Care Home

Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.… Read more about Chilton Meadows Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • 120 Rooms
  • from £1,010 / week

Bupa Care Homes Reviews (10538)

9.7

Bupa Care Homes has a Group Review Score of 9.7 (9.679) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Heol Don Care Home

from W H (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved
in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
Your review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Argyles Care Home

from Paul K (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father both moved into Argyles this year and have settled in nicely.
All the staff at the home are very attentive, polite to the residents. I travel a long distance to see my parents, and I am always allowed to eat with them. This provides a great space and opportunity to catch up.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care Home
We're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Argyles family. Mealtimes are such an important part of daily life and it's lovely…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodend Care Home

from Nicola K (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful team at Woodend. Everyone is so welcoming and the initial visit was so empathetic. Each stage was dealt with gently and scaffolded with nurture. It's very difficult time for the family and I feel the whole team understands this from cleaners, cooks, carers, nurses and office staff.
l dare not name anyone for special recommendation for fear of leaving anyone out. An opportunity to say thank you for caring for our dad it feels like home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
It's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Feedback like yours inspires us to continue to…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodend Care Home

from Kim D (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have made a very stressful time a whole lot easier to deal with. The home is clean and welcoming. The staff seem happy and friendly in their work. The rooms are comfortable. There are lovely communal areas within the home, also a good garden area. Seems to be a strong teamwork
ethic running through the home. I am sure mum is safe in this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. We are glad to hear that Woodend care home did everything they could to make the transition as easy as possible. It's wonderful to know…read more
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Review of

Woodend Care Home

from P B (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is clearly loved and cared for by the staff. I am pleased with her care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is wonderful to hear that your mother has settled in comfortably with us. Hearing that our care brings you peace of mind truly means so…read more
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Review of

Woodend Care Home

from John F (Husband of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became a resident when we could no longer care for her safely at home because of her memory and cognitive loss. I am delighted with the care and attention she is now receiving here. All her requirements are dealt with by the staff in a polite and effective manner. This is particularly important
at meal times when my wife needs help with eating and drinking. There are always an adequate number of staff to look after her safely. Good leadership is provided by senior staff. Well done!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and…read more
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Review of

Middlesex Manor Care Home

from N T (Friend of Resident) published on 10 December 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. We have observed over the year that staff organized fun days for the service users. The staff also put the names of the service users with photos so that people visiting and looking after them can recognize ther good days and proffesions.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Middlesex Manor Care Home
Thank you for your feedback. We are delighted to hear that our team have made a difference to your family's experience. We're fortunate to have such a dedicated and compassionate team, and it's…read more
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Review of

The Arkley Care Home

from David W (Son of Resident) published on 10 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very pleased after moving into the Arkley Care Home. The most important thing is that the manager Denisa and all her staff are friendly, helpful, well-organised and caring people who do their best to make the residents feel comfortable and treated with dignity.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Arkley Care Home
Your feedback means a lot to us and the team at The Arkley Care Home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We are proud to have such a…read more
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Review of

Brookview Care Home

from Nicola K (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had a warm and honest welcome to Brookview and from a traumatic experience in her previous home to a nurturing, compassionate one. Thanks to ALL staff encompassing kitchin, maintenance, carers, nurses & admin/management.
No problem too small and even my mothers mood has lifted. Truly the greatest
show!!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Providing peace of mind for families is one of our top priorities, so…read more
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Review of

Field House Care Home

from Andrew S (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been in Fieldhouse for 12 months, in this time there has been '3' managers, various members of staff have left and now appears to be running with the bare minimum. The activities have been very poor and always seem unplanned and rushed. (lack of staff) It took me 4 months to get regular
updates on my mothers overall health and well being and this was with me visiting weekly. The change of managers doesn't seem to change anything, when I'm there they are always in meetings!!! Please note the majority of the staff are amazing.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Field House Care Home
Thank you for sharing your feedback. We are sorry your experience didn't meet the standards we aim to provide. Following a recent change in management, we have introduced additional support and…read more
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Review of

Cleveland House Care Home

from Mavis B (Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living experience at Cleveland House - call it 10 out of 10. Excellent.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care Home
It's always encouraging to read reviews like this. We are happy to hear you feel like a part of our Cleveland House family. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Wilton Manor Care Home

from Karen D (Daughter of Resident) published on 8 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Wilton Manor since 2021 after struggling at home. My mums life was greatly improved after she moved into the care home where she receives the highest standard of care and seems much happier. Wilton manor is a lovely care home with a real family feel about it and I'm so
pleased we found Wilton manor for my Mum. The manager is friendly, approachable and truly caring, the activity team is amazing and the Food is varied and of a high standard and the chef is always willing to cater to individual needs. Thank you Wilton Manor
Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home
Thank you for your lovely review. We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your…read more
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  • Value for Money
Review of

Arbrook House Care Home

from Justin C (Son of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum, was here Nov-25 and sadly passed away at Arbrook. She stayed about a month and she was treated very well indeed. The staff are extremely friendly, helpful and paid attention to my mum's needs. I am very grateful she was in their care. Food in the restaurant was decent and facilities clean
and tidy. Thank you.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home
We're so grateful that you've taken the time to share your thoughts. We are saddened to hear about your loss and we are glad to hear that your Mum received such high standards of care and support…read more
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Review of

Beacher Hall Care Home

from Louise G (Sister of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is very fortunate to have been living at Beacher Hall, Reading for the past couple of years.
All the staff are very friendly and caring, even offering me food and drink when I visit!
The staff appear to be a good Team and supportive of each other.
Everywhere is very clean, from the resident's
clothes to the floors.
The Physio's are lovely and very knowledgeable.
The Activities Team are very inventive, with varied fun things going on, and they try and encourage her to join in.
The food is excellent - home made, with my sister's likes and dislikes taken into account.
I am very grateful to Beacher Hall.
Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care Home
We appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We are so pleased to hear that you are…read more
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  • Treated with Dignity
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Review of

Ridley Park Care Home

from Gordon F (Husband of Resident) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most helpful staff in caring for Sian at no time we have nothing to complain about. Food care above our expectations the stay in care home was way beyond our hopes. Wishing all the staff good health and happiness, merry xmas and massive thanks to all.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
It's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is always lovely to hear words like "Helpful" being used to describe…read more
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Review of

Stamford Care Home

from Pauline F (Daughter of Resident) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted to this care home in February 2025.
We, Tom and myself, are very pleased and contented with the care she is receiving. This gives us contentment and peace of mind. We are very pleased and happy.
Thanks for all your help.
Reply from Fran Donno, Customer Service Adviser at Stamford Care Home
It's always encouraging to read reviews like this. Hearing that our care has made a difference to you and your family is truly rewarding and knowing that you feel reassured about your loved one's care…read more
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Review of

Shockerwick House Care Home

from D H (Resident) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here.
Reply from Fran Donno, Customer Service Adviser at Shockerwick House Care Home
We're so grateful that you've taken the time to share your thoughts. We are so pleased to hear that you are happy and comfortable at Shockerwick House Care Home. Please don't hesitate to reach out if…read more
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  • Treated with Dignity
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  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Sunnyview House Care Home

from Heather W (Wife of Resident) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the first time my husband has been for respite. I was worried how he could cope, but the staff, all of them, have been very kind and helpful and patient to him. His experience has been very good, and he has mixed with a lot of people.
Reply from Fran Donno, Customer Service Adviser at Sunnyview House Care Home
We appreciate you sharing your experience with our home. Hearing that our care brings you peace of mind truly means so much to us. It is wonderful to hear that your Husband has settled in comfortably…read more
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  • Treated with Dignity
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  • Value for Money
Review of

Southlands Care Home

from Roger W (Son of Resident) assisted by family/friend published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Freda moved in, the care has been excellent, and any requests have been fulfilled promptly. Staff are always pleasant and obliging. The home is spotless and very homely.
Reply from Helene Ballinger, REM at Southlands Care Home
Thank you for your lovely feedback we will ensure that the team see this - Kind Regards Susan Sowden Home Manager
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Review of

Kilfillan House Care Home

from A G (Daughter of Resident) published on 4 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother spent 5 weeks at Kilfillan House before she passed away and throughout her stay we were very impressed and grateful for the kindness, professionalism and care that she received from all the team at the home. They made mum's last few weeks bearable and we will always be thankful to them.
Reply from Fran Donno, Customer Service Adviser at Kilfillan House Care Home
We appreciate you sharing your experience with our home. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. Providing peace of mind for…read more
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  • Value for Money
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Awards / Recognitions (8)

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