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Care Homes Owned by Bupa Care Homes

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Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

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112 Care Homes owned by Bupa Care Homes

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Church Farm Care Home
Church Farm Lane, East Wittering, Chichester PO20 8PT
9.7114 Reviews
Bupa Care Homes
Church Farm Care Home
"We contacted the home to arrange for my wife to be looked after following her discharge from hospital with little notice after a brain..."Read all 114 reviews

from £995 / weekSize 53 rooms

Location Type: Care Home

Church Farm Care Home offers residential care including respite, convalescence and day care. The former farmhouse has been converted to provide every modern convenience while retaining features like oak... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
Ashley Park Care Home
The Street, West Clandon, Guildford GU4 7SU
9.794 Reviews
Bupa Care Homes
Ashley Park Care Home
"In visiting a couple of ladies today i was blown away by the lovely atmosphere, the helpfulness of every staff member i came across and the..."Read all 94 reviews

from £1,365 / weekSize 30 rooms

Location Type: Care Home

Ashley Park located near Guildford provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Residents can stay for a few weeks,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Staplehurst Manor Care Home
Frittenden Road, Staplehurst, Tonbridge TN12 0DG
9.7125 Reviews
Bupa Care Homes
Staplehurst Manor Care Home
"I was lucky enough to attend the residents summer party (as I was unable to attend their Woodstock event the following week.) The singer..."Read all 125 reviews

from £1,410 / weekSize 30 rooms

Location Type: Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of nursing... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Kilfillan House Care Home
Graemesdyke Road, Berkhamsted HP4 3LZ
9.793 Reviews
Bupa Care Homes
Kilfillan House Care Home
"My cousin Alan came into Kilfillan NH for end of life care. He was there for 5 days and I cannot express enough our families gratitude to..."Read all 93 reviews

from £1,310 / weekSize 30 rooms

Location Type: Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far from... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Highgate Care Home
12 Hornsey Lane, Highgate, London N6 5LX
9.769 Reviews
Bupa Care Homes
The Highgate Care Home
"My father received exceptional care at Highgate Care Home. I cannot recommend it more highly. He was well looked after with very good..."Read all 69 reviews

from £1,450 / weekSize 55 rooms

Location Type: Care Home

The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation),... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Allington Court Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN
9.7114 Reviews
Bupa Care Homes
Allington Court Care Home
"Very pleasant surroundings lawn and garden, staff very pleasant and helpful, they all seem to care about their patients to make them..."Read all 114 reviews

from £1,415 / weekSize 44 rooms

Location Type: Care Home

Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, residential,... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Newton Court Care Home
28 St Ann's Road, Middlewich CW10 9BJ
9.753 Reviews
Bupa Care Homes
Newton Court Care Home
"Since my father moved into the care home, his health issues have been managed very well and his overall health has improved significantly...."Read all 53 reviews

from £1,135 / weekSize 60 rooms

Location Type: Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Oakcroft House Care Home
Oakcroft Road, West Byfleet KT14 6JG
9.787 Reviews
Bupa Care Homes
Oakcroft House Care Home
"My mother is very well cared for by all the super staff at Oakcroft. They are friendly, kind, professional, supportive and she is treated..."Read all 87 reviews

from £1,345 / weekSize 40 rooms

Location Type: Care Home

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Red Court Care Home
27 Stanhope Road, Croydon CR0 5NS
9.7105 Reviews
Bupa Care Homes
Red Court Care Home
"I'm very happy with the care my mother is receiving. Friendly and attentive staff - and she has a great room too, which overlooks the..."Read all 105 reviews

from £1,350 / weekSize 35 rooms

Location Type: Care Home

Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care. The home... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Priory Care Home
1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA
9.7103 Reviews
Bupa Care Homes
The Priory Care Home
"On July 14th I had a hip replacement operation at the Royal Orthopaedic Hospital. I live on my own & so I arranged to spend 3 weeks at The..."Read all 103 reviews

from £1,275 / weekSize 52 rooms

Location Type: Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and creates... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Croft House Care Home
Braintree Road, Great Dunmow CM6 1HR
9.674 Reviews
Bupa Care Homes
Croft House Care Home
"I am a much more confident person since moving here the support and care from the staff is excellent..."Read all 74 reviews

from £1,250 / weekSize 38 rooms

Location Type: Care Home

Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation.... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Springs Care Home
Spring Lane, Malvern WR14 1AL
9.6107 Reviews
Bupa Care Homes
The Springs Care Home
"Very nice home. Well looked after. Food is good. John is very happy. If it wasn't for the home I wouldn't be where I am now...."Read all 107 reviews

from £1,100 / weekSize 65 rooms

Location Type: Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Abbotsleigh Mews Care Home
Old Farm Road East, Sidcup DA15 8AY
9.6124 Reviews
Bupa Care Homes
Abbotsleigh Mews Care Home
"Thank you to Jenny and all the staff working in Smythe on the hottest day of the year so far. While working hard in this heat to keep the..."Read all 124 reviews

from £1,365 / weekSize 120 rooms

Location Type: Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Freelands Croft Care Home
Redfields Lane, Church Crookham, Fleet GU52 0AD
9.6112 Reviews
Bupa Care Homes
Freelands Croft Care Home
"My mum Jean was a resident for a short time (4 days),after a stay in hospital she was transferred to Freelands Croft. The staff were all so..."Read all 112 reviews

from £1,445 / weekSize 64 rooms

Location Type: Care Home

Freelands Croft provides specialised support tailored to individuals living with dementia, ranging from early-stage care through to more complex nursing, residential, short-stay, and day care requirements.... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Elm View Care Home
Moor Lane, Clevedon BS21 6EU
9.684 Reviews
Bupa Care Homes
Elm View Care Home
"It was a pleasure to visit a friend in Elm View, such a lovely atmosphere the staff are all very friendly and helpful. I found the building..."Read all 84 reviews

from £1,320 / weekSize 43 rooms

Location Type: Care Home

A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's care.... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Woodend Care Home
Bradgate Road, Altrincham WA14 4QU
9.6101 Reviews
Bupa Care Homes
Woodend Care Home
"My short stay at Woodend exceeded my expectations, it was my 1st pre-stay meeting with Ruth that confirmed to me that I wanted to stay at..."Read all 101 reviews

from £1,300 / weekSize 79 rooms

Location Type: Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Alveston Leys Care Home
Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN
9.6115 Reviews
Bupa Care Homes
Alveston Leys Care Home
"Mum was at Alveston Leys for nearly 10 years up until her death in April this year. The home saw mum through those 10 years with love,..."Read all 115 reviews

from £1,300 / weekSize 60 rooms

Location Type: Care Home

Alveston Leys welcomes both long and short-term residential stays and offers a range of tailored care packages for complex nursing and personal care needs, including Parkinson’s, respite, convalescence... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Westcombe Park Care Home
112a Westcombe Park Road, Blackheath, London SE3 7RZ
9.6104 Reviews
Bupa Care Homes
Westcombe Park Care Home
"As soon as my father arrived at Westcombe Park Nursing Home, I knew it was the right place for him. Straight away, the attention to detail..."Read all 104 reviews

from £1,315 / weekSize 45 rooms

Location Type: Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Shockerwick House Care Home
Lower Shockerwick, Bath BA1 7LL
9.696 Reviews
Bupa Care Homes
Shockerwick House Care Home
"My mother is very well cared for. The staff are all lovely and caring. I'm so glad she's got somewhere to live comfortably for the rest of..."Read all 96 reviews

from £1,375 / weekSize 35 rooms

Location Type: Care Home

Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Druid Stoke Care Home
31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE
9.669 Reviews
Bupa Care Homes
Druid Stoke Care Home
"I was made to feel very welcome, it's been a good experience. Much needed after the stay in hospital. The lovely food has slowly..."Read all 69 reviews

from £1,095 / weekSize 54 rooms

Location Type: Care Home

Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care, as well as day care options. Alongside... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Ridley Park Care Home
Forster Street, Off Plessey Road, Blyth NE24 3BG
9.6109 Reviews
Bupa Care Homes
Ridley Park Care Home
"Mam has been in Ridley Park for over a year now. She is well settled and doing great. The home itself is well presented, clean and..."Read all 109 reviews

from £1,310 / weekSize 59 rooms

Location Type: Care Home

Ridley Park is a purpose-built care home, ideal for residential and nursing care needs, welcoming both short and long term stays. The home also provides residential dementia care. There are so many... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Hatfield Peverel Care Home
Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ
9.666 Reviews
Bupa Care Homes
Hatfield Peverel Care Home
"Our mum has mixed Alzheimer's and vascular dementia and has been in respite care at Hatfield Peverel Care Home for the past three weeks...."Read all 66 reviews

from £1,215 / weekSize 69 rooms

Location Type: Care Home

Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Clare House Care Home
Harefield Road, Uxbridge UB8 1PP
9.680 Reviews
Bupa Care Homes
Clare House Care Home
"I have been visiting an old friend of ours since she moved in June 2024. When she was moved in she was in a very unwell and her husband..."Read all 80 reviews

from £1,350 / weekSize 40 rooms

Location Type: Care Home

Clare House provides nursing, residential, convalescence and respite care, both short and long term. The majority of bedrooms are en-suite. At Clare House, staff take great care to focus on the person.... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Aston Court Care Home
Little Aston Hall Drive, Little Aston, Sutton Coldfield B74 3BF
9.659 Reviews
Bupa Care Homes
Aston Court Care Home
"My mother says that she couldn't wish for a better place to be and she is happy I found it for her. The staff are kind and give her hugs...."Read all 59 reviews

from £1,100 / weekSize 52 rooms

Location Type: Care Home

Aston Court offers long-term residential, nursing, convalescence, palliative and respite care. Aston Court takes pride in ensuring that its often frail residents can enjoy a safe and comfortable setting... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Lynton Hall Care Home
2 Lynton Road, New Malden KT3 5EE
9.580 Reviews
Bupa Care Homes
Lynton Hall Care Home
"Beautiful home, very clean. Kind & caring staff. Always a pleasure to visit nothing too much trouble...."Read all 80 reviews

from £1,165 / weekSize 51 rooms

Location Type: Care Home

At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
Ashby Court Care Home
Tamworth Road, Ashby-de-la-Zouch LE65 2PX
9.592 Reviews
Bupa Care Homes
Ashby Court Care Home
"A well run care home, with excellent, friendly staff, that respect the residents and relations. They are always busy, but nothing is too..."Read all 92 reviews

from £1,260 / weekSize 60 rooms

Location Type: Care Home

Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s. This purpose-built property... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
St Mark's Care Home
110 St Mark's Road, Maidenhead SL6 6DN
9.5125 Reviews
Bupa Care Homes
St Mark's Care Home
"So Our Jeanie became a resident January 2025, from that day I have no faults, the staff are amazing, caring, kind will go above and beyond..."Read all 125 reviews

from £1,675 / weekSize 80 rooms

Location Type: Care Home

St Mark’s is a welcoming home for adults in need of nursing, residential, dementia or palliative care. It also provides specialist nursing care for people living with Parkinson’s disease and Huntington’s... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Middlesex Manor Care Home
119 Harrow Road, Wembley HA9 6DQ
9.589 Reviews
Bupa Care Homes
Middlesex Manor Care Home
"This is a very caring place where the physical welfare of residents is constantly monitored and the staff genuinely try to create a..."Read all 89 reviews

from £1,280 / weekSize 83 rooms

Location Type: Care Home

Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and convalescence... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Elmwood Care Home
3 Wetherby Road, Oakwood, Leeds LS8 2JU
9.554 Reviews
Bupa Care Homes
Elmwood Care Home
"My 96 year old aunt has been a resident for 9 months. On each of my weekly visits I have found the staff to be friendly and welcoming. My..."Read all 54 reviews

from £1,300 / weekSize 32 rooms

Location Type: Care Home

Elmwood practises personalised nursing and residential care for a number of requirements, including palliative care, convalescence and respite provision. They want their residents to enjoy their time... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Wilmington Manor Care Home
Common Lane, Wilmington, Dartford DA2 7BA
9.5107 Reviews
Bupa Care Homes
Wilmington Manor Care Home
"This has been just what Dad needed to help him adjust to new health conditions and mobility issues, in the time he has been at Wilmington..."Read all 107 reviews

from £1,310 / weekSize 50 rooms

Location Type: Care Home

Wilmington Manor provides a peaceful place for residents to receive residential and nursing care in a safe and homely environment. People requiring respite, convalescence and palliative care are also... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews (11188)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.638) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 11188 reviews matching selected criteria
Review of Green Gates Care Home from Mary H (Resident / Service User) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

All my carers are very helpful, i am being well looked after. Activities are very good

↩Reply from Alessia Amato, Customer Service Adviser at Green Gates Care Home

We're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. Thank you for choosing Green Gates for your stay.

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Review of The Goldbridge Care Home from J C (Friend of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Hire for 85th birthday party. Lunch in private room, tea in lovely gardens + cake(!!) Perfect day.

↩Reply from Alessia Amato, Customer Service Adviser at The Goldbridge Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Wilmington Manor Care Home from Terri C (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum and I feel that generally the care is very good. Sometimes there are some communication issues between staff. Call bell is often on the floor despite constant reminders to staff. (A pendant was ordered for mum on 13/8 and has still not appeared.

↩Reply from Alessia Amato, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave a review and for your positive comments regarding the care provided to your mum. We are pleased to hear that you feel the overall care is very good.

We are sorry to learn of your concerns regarding communication between staff and the delays you have...  

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Review of The Donnington Care Home from S N (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

The carers are all super friendly and take great care of Mum.

↩Reply from Alessia Amato, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Wilton Manor Care Home from Kieron M (Son of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience
My mother has been a resident at Wilton Manor for 4 years and we are so impressed by, and grateful to, the staff for the marvellous care they are giving our mum. The staff are all wonderfully friendly, cheerful, helpful and completely professional.

The level and quality of the care they are giving is as if they were members of our family; we couldn't ask for more from them.

↩Reply from Alessia Amato, Customer Service Adviser at Wilton Manor Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we...  

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Review of Heol Don Care Home from Helen W (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely one for us all to remember. Thank you Heol Don x

↩Reply from Alessia Amato, Customer Service Adviser at Heol Don Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Kilfillan House Care Home from Margaret D (Cousin of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience

My cousin Alan came into Kilfillan NH for end of life care. He was there for 5 days and I cannot express enough our families gratitude to all the Management and every member of staff who treated Alan with the utmost respect and dignity and cared for all his needs with such kindness. They also showed such kindness to all his family members. All aspects of his passing were again made peaceful and respectful. We cannot thank you enough for your support for the short time he spent with you. From Alan's Family

↩Reply from Alessia Amato, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to write this during what must be a very difficult period. We're so glad that the warmth and kindness of our staff have come through in your experience. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Please accept our sincere condolences for your loss.

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Review of Beacher Hall Care Home from Faizan H (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience

Best place to live ,best care home in reading. I have been in Beacher Hall for past three years. All mycomplex care is being met so well. I have tracheostomy tube ,peg tube. Staff are well trained and so caring .Thank you for providing me best care.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Your words remind us why we do what we do. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.

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Review of Beacher Hall Care Home from Colin S (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience
I have been a resident here since January 2026. If you need a place for respite, a permanent home, or a comfortable safe environment after an operation then consider Beacher Hall.
It has comfortable accommodation with a large pool of friendly and helpful carers. There is plenty of good food, a lot of it cooked in the Home's kitchens - two three course meals daily, plus breakfast.
If you need physiotherapy, Beacher Hall has an air-conditioned fully equipped gym, with an excellent team of professional and friendly physiotherapists dedicated to getting residents walking unaided where possible.

There are a lot of activities, planned by a highly-motivated team, to keep residents occupied.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Thank you for taking the time to leave your review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are delighted to hear that our team have made a difference to your experience. Mealtimes...  

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Review of Woodend Care Home from Tony C (Respite Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience
My short stay at Woodend exceeded my expectations, it was my 1st pre-stay meeting with Ruth that confirmed to me that I wanted to stay at Woodend to recover from an operation.
During my short stay, every member of the staff was warm, friendly, and very professional from my arrival until my departure.
The financial management was appalling. From committing to take respite care on 8/7/26, I made calls on 13/7/26, 14/7/26, 20/7/26, 27/7/26 requesting an email confirming agreement. I received this on 28-7-26 as I was undergoing surgery. There was no problem for my admittance on Thurs PM 30/7/26. On Fri 31/7/26 I was asked to complete the agreement. I explained my visual impairment + requested a hard copy to sign. This was not possible. On Mon 3/8/26 I had to ask a visiting friend to read the details on my phone to complete the form for me - using my bank debit card!! This created unnecessary stress at a time when I should be receiving "respite care".

Please contact me if you require any further detail.

↩Reply from Alessia Amato, Customer Service Adviser at Woodend Care Home

Thank you for your positive review on the care at Woodend. We're sorry to read about your experience with your confirmation and payment. We have raised your feedback and are reviewing our processes.

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Review of Lynton Hall Care Home from A J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Generally the care and nursing staff have been very good, especially in the last few weeks as my mothers health deteriorates. In the past the food has been poor, recently mum hasn't had much due to her condition. I marked security down as there have been several things that have gone missing in the past, expensive bottles of scent, an antique vase of sentimental value. When the last item was mentioned the management said nothing sentimental value should be brought in. In our opinion this is mums home and sentimental items are important thats why management have been marked down!! Not good!

↩Reply from Alessia Amato, Customer Service Adviser at Lynton Hall Care Home

Thank you for your feedback. We will discuss your comment with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.

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Review of Trowbridge Oaks Care Home from S T (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

Shocking care home, residents are left in they own soil, not cared for, care plans not looked at or read when new members join the team. Cover up to protect staff, had no manager or deputy for months.

↩Reply from Alessia Amato, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your feedback. We have a genuine regard for all of our residents.
Our resident's health and wellbeing is an absolute priority.

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review of Staplehurst Manor Care Home from R H (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience
I was lucky enough to attend the residents summer party (as I was unable to attend their Woodstock event the following week.)

The singer was well chosen and understood her audience well. The activities organiser had gone to great lengths to decorate the lounge and garden room with a tropical beach theme. Residents were enjoying sipping their cocktails/ mocktails whilst singing along or dancing with team members who were all wearing floral garlands. It was lovely to share a fun time and a really good laugh with Dad and other residents, and see residents and staff having such a good time together.

↩Reply from Alessia Amato, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We are looking forward to seeing you again.

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Review of Bayford House Care Home from Eleanor M (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

This is my 12th wk at this care home. I have settled in well & finding my way. We all look forward to the activities & I find them good fun. The young staff are reaoo6 great & work very hard, also all the staff here whoever they are are a pleasure to have around, and have made new friends where would we be if we didn't have the staff to help make our life livable.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Bayford House for your stay.

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Review of Hutton Village Care Home from S O (Husband of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

2nd review now that my wife has been a resident for about a month. Am pleased to confirm that my initial thoughts about this care home have proven to be accurate in that it certainly matches its classification as a care home. All of the staff (both caring and supporting roles) met to date (and I think ive met the vast majority if not all of them) are without exception friendly, helpful, efficient and wrt the nurses and carers caring which is really important in a care home. In essence if they can possibly help or resolve an issue they will do their very best to do so.

↩Reply from Alessia Amato, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of Bayford House Care Home from J W (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

We appreciate you sharing your experience with our home. Please don't hesitate to reach out if there's anything more we can do.

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Review of Bayford House Care Home from Barbara S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Bayford House Care Home from R S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Moved from Bayford Nursing Home to Newdale Court - more independant living. Have a very pleasant new room & consequently am in a better frame of mind to participate with other residents & the activities staff, especially Athi, Anna, Lyn, Adersh etc. give excellent care.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We are proud to have such a compassionate team and we're glad this has shone though in your experience.

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Review of Heathland Court Care Home from M J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

My father always commented upon how friendly and helpful the staff were; he considered them more like friends. He felt very comfortable here, praising the food and cleanliness. And I felt confident that he was being well looked after in a safe and compassionate environment and that medical issues would be quickly picked up by the nurses and regular GP visits.

↩Reply from Alessia Amato, Customer Service Adviser at Heathland Court Care Home

Your words remind us why we do what we do. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of Freelands Croft Care Home from G F (Brother of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very welcoming, friendly & kind to everyone that went by.

↩Reply from Alessia Amato, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. Feedback like yours inspires us to continue to provide the very best care. We hope to continue providing your loved one with the best possible care.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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