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Care Homes Owned by Bupa Care Homes

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

 - Browse 112 Care Homes owned by Bupa Care Homes
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Warren Lodge Care Home
Warren Lane, Ashford TN24 8UF 
9.7 74 reviews
Warren Lodge Care Home, Ashford, Kent
"My mother passed away at the Lodge in January this year. She died of Dementia, frailty and old age. I cannot praise the staff at this place…"   Read all 74 reviews
  • from £1,525 / week
  • 64 Rooms
Location Type Care Home

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Ardenlea Grove Care Home
19/21 Lode Lane, Solihull B91 2AB 
9.7 105 reviews
Ardenlea Grove Care Home, Solihull, West Midlands
"I am pleased the home offers my mum a place of safety. She is kept clean and presentable and overall the food is good. The care staff work…"   Read all 105 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Sutton Lodge Care Home
87 Oatlands Drive, Weybridge KT13 9LN 
9.7 97 reviews
Sutton Lodge Care Home, Weybridge, Surrey
"Warm and friendly as soon as you walk in. There seems to be always something going on, which is wonderful. All the staff appear to be happy…"   Read all 97 reviews
  • from £1,450 / week
  • 25 Rooms
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Abbotsleigh Mews Care Home
Old Farm Road East, Sidcup DA15 8AY 
9.6 118 reviews
Abbotsleigh Mews Care Home, Sidcup, London
"The carers and staff in Berens are amazing and lovely, I couldn't ask for better people to look after my nan that we sadly lost on Sunday…"   Read all 118 reviews
  • from £1,365 / week
  • 120 Rooms
Location Type Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
St Mark's Care Home
110 St Mark's Road, Maidenhead SL6 6DN 
9.6 123 reviews
St Mark's Care Home, Maidenhead, Berkshire
"My parents have settled well in St Marks. The staff are very friendly and attentive. Their rooms are so a good quality and nice view of the…"   Read all 123 reviews
  • from £1,675 / week
  • 80 Rooms
Location Type Care Home

St Mark’s is a welcoming home for adults in need of nursing, residential, dementia or palliative care. The home also offers short stays for those who are looking for a little respite or ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Middlesex Manor Care Home
119 Harrow Road, Wembley HA9 6DQ 
9.6 89 reviews
Middlesex Manor Care Home, Wembley, London
"This is a very caring place where the physical welfare of residents is constantly monitored and the staff genuinely try to create a…"   Read all 89 reviews
  • from £1,280 / week
  • 83 Rooms
Location Type Care Home

Middlesex Manor offers a range of care services within three carefully designed buildings. Care plans are tailored to the needs of the individual and include dementia care, nursing, respite and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Sidcup Care Home
2/8 Hatherley Road, Sidcup DA14 4BG 
9.6 190 reviews
The Sidcup Care Home, Sidcup, London
"After my mothers stroke and hospital stay, the Sidcup care home was selected because it was close to her flat, her church, her friends and…"   Read all 190 reviews
  • from £1,365 / week
  • 100 Rooms
Location Type Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Shockerwick House Care Home
Lower Shockerwick, Bath BA1 7LL 
9.6 94 reviews
Shockerwick House Care Home, Bath, Bath & North East Somerset
"My grandmother was in a care home a while ago, which wasn't great so I was a bit concerned when Mum had no option but to be looked after 24…"   Read all 94 reviews
  • from £1,375 / week
  • 35 Rooms
Location Type Care Home

Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Kilfillan House Care Home
Graemesdyke Road, Berkhamsted HP4 3LZ 
9.6 89 reviews
Kilfillan House Care Home, Berkhamsted, Hertfordshire
"My mum went into the care home for four weeks of respite; during this time her health improved immensely. All the staff were amazing and my…"   Read all 89 reviews
  • from £1,310 / week
  • 30 Rooms
Location Type Care Home

Kilfillan House provides nursing, residential, palliative, Parkinson's and convalescence care. The home offers both long-term and short-stay care. Located in a pleasant residential area not far ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Woodend Care Home
Bradgate Road, Altrincham WA14 4QU 
9.6 94 reviews
Woodend Care Home, Altrincham, Greater Manchester
"Came here for 3 weeks convalescence after a major operation, very comfortable, very good food and very able staff in all departments. A…"   Read all 94 reviews
  • from £1,250 / week
  • 79 Rooms
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Aylesham Court Care Home
195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 
9.6 92 reviews
Aylesham Court Care Home, Leicester, Leicestershire
"Aylesham Court has been a home for my mother-in-law for the past 7 years. Now at the age of 93, she is still alive and kicking, thanks to…"   Read all 92 reviews
  • from £1,350 / week
  • 60 Rooms
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Alveston Leys Care Home
Kissing Tree Lane, Alveston, Stratford-upon-Avon CV37 7QN 
9.6 114 reviews
Alveston Leys Care Home, Stratford-upon-Avon, Warwickshire
"My experience here at Alveston Leys is a lovely place to stay, If me or my family need anything or need to know anything the nurses always…"   Read all 114 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Alveston Leys welcomes both long and short-term residential stays and offers a range of tailored care packages for complex nursing and personal care needs, including Parkinson’s, respite, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Druid Stoke Care Home
31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE 
9.6 68 reviews
Druid Stoke Care Home, Bristol, Bristol
"After visiting various care homes in the area on behalf of my mother we found Druid Stoke to be the most suitable based on location to…"   Read all 68 reviews
  • from £1,095 / week
  • 54 Rooms
Location Type Care Home

Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care. Alongside professional ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Freelands Croft Care Home
Redfields Lane, Church Crookham, Fleet GU52 0AD 
9.6 109 reviews
Freelands Croft Care Home, Fleet, Hampshire
"We are so pleased that our father has found a home at Freelands Croft. Our thanks go to Sarika, Luna and all of the team at Freelands. They…"   Read all 109 reviews
  • from £1,445 / week
  • 64 Rooms
Location Type Care Home

Freelands Croft is dedicated to caring for those with dementia, from early onset to more complex end-of-life needs - with nursing, residential and short stay care. There are 64 lovely rooms, and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Kensington Care Home
40-46 Ladbroke Road, Kensington, London W11 3PH 
9.6 99 reviews
The Kensington Care Home, London, London
"The Kensington responded incredibly quickly when my father suddenly needed to move out of his home of the past 25+ years. All of the staff…"   Read all 99 reviews
  • from £2,375 / week
  • 53 Rooms
Location Type Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Springs Care Home
Spring Lane, Malvern WR14 1AL 
9.6 105 reviews
The Springs Care Home, Malvern, Worcestershire
"My mum in law Eileen has been at The Springs for over two years now and we as a family can't fault it. In our opinion The Springs do Bupa…"   Read all 105 reviews
  • from £995 / week
  • 65 Rooms
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Broad Oak Manor Care Home
Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF 
9.6 73 reviews
Broad Oak Manor Care Home, Dartford, Kent
"My mum went into Broad Oak Manor back in July 25. The family put her in on Mum's request, as she was no longer able to cope in our family…"   Read all 73 reviews
  • from £1,260 / week
  • 42 Rooms
Location Type Care Home

Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ashby Court Care Home
Tamworth Road, Ashby-de-la-Zouch LE65 2PX 
9.6 80 reviews
Ashby Court Care Home, Ashby-de-la-Zouch, Leicestershire
"We are so grateful to everyone at Ashby Court Care Home for the care and compassion they've shown my Grandma. From the very beginning, the…"   Read all 80 reviews
  • from £1,210 / week
  • 60 Rooms
Location Type Care Home

Ashby Court offers a wide range of care, including residential, nursing, dementia, convalescence and day care. The home also offers care to those living with Parkinson’s. This purpose-built ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Hatfield Peverel Care Home
Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ 
9.6 63 reviews
Hatfield Peverel Care Home, Chelmsford, Essex
"My mother went to Hatfield Peverel Lodge Care Home on 2/2/26 and sadly passed away peacefully on 12/4/26. At all times, the management and…"   Read all 63 reviews
  • from £1,215 / week
  • 69 Rooms
Location Type Care Home

Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Heathland Court Care Home
56 Parkside, Wimbledon, London SW19 5NJ 
9.6 87 reviews
Heathland Court Care Home, London, London
"I cannaot thank the team at Heathland Court Care Home enough for the care and dignity they show my mother during the final years of her…"   Read all 87 reviews
  • from £1,365 / week
  • 58 Rooms
Location Type Care Home

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care. They’re here when you and your ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
The Highgate Care Home
12 Hornsey Lane, Highgate, London N6 5LX 
9.6 67 reviews
The Highgate Care Home, London, London
"My friends father is staying in this care home The service is excellent Staff are very friendly and carer are well trained and…"   Read all 67 reviews
  • from £1,450 / week
  • 55 Rooms
Location Type Care Home

The Highgate Care Home provides nursing and residential care for both older people with complex care needs and younger adults with physical disabilities. Convalescence (recovering from an operation), ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ridley Park Care Home
Forster Street, Off Plessey Road, Blyth NE24 3BG 
9.6 104 reviews
Ridley Park Care Home, Blyth, Northumberland
"Our nana moved in recently and has settled in well thanks to the homely feel and welcoming staff. The rooms are a great size and have a…"   Read all 104 reviews
  • from £1,260 / week
  • 59 Rooms
Location Type Care Home

Ridley Park is a purpose-built care home, ideal for residential and nursing care needs, welcoming both short and long term stays. The home also provides residential dementia care. There are so ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Westcombe Park Care Home
112a Westcombe Park Road, Blackheath, London SE3 7RZ 
9.6 103 reviews
Westcombe Park Care Home, London, London
"My father first arrived at Westcombe Park in October 2024. This was a major decision for the family, especially my mother. There will…"   Read all 103 reviews
  • from £1,315 / week
  • 45 Rooms
Location Type Care Home

Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Trowbridge Oaks Care Home
West Ashton Road, Trowbridge BA14 6DW 
9.6 90 reviews
Trowbridge Oaks Care Home, Trowbridge, Wiltshire
"My father is happy and feels well looked after at Trowbridge Oaks Care Home. His medical needs are taken care of without worry on our…"   Read all 90 reviews
  • from £1,350 / week
  • 52 Rooms
Location Type Care Home

Trowbridge Oaks is a homely care home offering nursing, residential, palliative and respite care. The landscaped gardens at this well equipped modern home are fully wheelchair accessible and can ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Broomcroft House Care Home
414 Ecclesall Road South, Sheffield S11 9PY 
9.6 71 reviews
Broomcroft House Care Home, Sheffield, South Yorkshire
"My wife has been in Broomcroft House for 3 years and at all times has been cared for with dignity. The staff have all been caring with no…"   Read all 71 reviews
  • from £1,160 / week
  • 70 Rooms
Location Type Care Home

Broomcroft House warmly welcomes residents in need of nursing or residential care, including those living with dementia or Parkinson’s. Its highly professional team is also experienced in palliative, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Red Court Care Home
27 Stanhope Road, Croydon CR0 5NS 
9.6 101 reviews
Red Court Care Home, Croydon, London
"My brother was very well looked after until he passed away. The staff were kind and caring and supported us as a family. We were very happy…"   Read all 101 reviews
  • from £1,350 / week
  • 35 Rooms
Location Type Care Home

Red Court is a listed building that has been sensitively modernised, whilst retaining many original features, and provides nursing, residential, palliative, respite and convalescence care. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Lynton Hall Care Home
2 Lynton Road, New Malden KT3 5EE 
9.6 68 reviews
Lynton Hall Care Home, New Malden, London
"I recently spent 2 weeks in Lynton following knee replacement surgery, and I can't praise it highly enough. From the moment I arrived, the…"   Read all 68 reviews
  • from £1,165 / week
  • 51 Rooms
Location Type Care Home

At Lynton Hall, nursing, residential and dementia care are offered. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
Havering Court Care Home
Havering Road, Havering-atte-Bower, Romford RM1 4YW 
9.6 45 reviews
Havering Court Care Home, Romford, London
"Thank you all so very much for all the love and care you have given to my uncle Dennis. The care, nursing and physical support has got…"   Read all 45 reviews
  • 52 Rooms
Location Type Care Home

Havering Court delivers 24-hour care for those joining them for short stays and long-term nursing, residential and rehabilitation care. This means they also support people living with complex needs, ... Read more

Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Learning Disability Care
Croft House Care Home
Braintree Road, Great Dunmow, Great Dunmow CM6 1HR 
9.5 71 reviews
Croft House Care Home, Great Dunmow, Essex
"Mum came to Croft House in July 2025 following serious illness leaving her bed bound. With the help and encouragement of staff she is now…"   Read all 71 reviews
  • from £1,250 / week
  • 38 Rooms
Location Type Care Home

Croft House offers nursing, residential and short stay care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Priory Care Home
1 Shelly Crescent, Monkspath, Shirley, Solihull B90 4XA 
9.5 99 reviews
The Priory Care Home, Solihull, West Midlands
"First day for my father but very much taken by the care and consideration shown by the staff. Facilities are fantastic and very high level…"   Read all 99 reviews
  • from £1,200 / week
  • 52 Rooms
Location Type Care Home

The Priory understands the importance of creating a relaxing environment for its residents. The home welcomes those who require residential, nursing, palliative, convalescence and respite care and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews (10797)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Review of

Premier Court Care Home

from Liz B (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We'd like to thank the whole Premier Court Team for all the brilliant care you have shown to Mum and to us before, during and after her stay. You have been efficient, effective and caring throughout - thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for taking the time to leave us your kind review. It is always nice to hear from family members feeling like their loved one was well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wilton Manor Care Home

from Diane P (Wife of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very grateful thanks to all the staff at Wilton Manor, from reception, nursing, carers, activities, housekeeping and maintenance. Everyone was so very kind to Brian who was a resident for almost three years. Nothing was too much trouble and the care he was given was outstanding. Going into Wilton
Manor feels like a family. The gardens have been recently had a make over and are now a lovely outside space for the residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care HomeWe really appreciate you taking the time to leave us your feedback at this time. We are so sorry for your loss but hope that knowing how well Brian was cared for as part of our Wilton Manor family gives you some comfort. Thank you again for your kind review.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hazelmere House Care Home

from Lorraine P (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing my mum had to be placed into care was an emotional time for us, but we were immediately put at ease by both the managers and the carers. It's clear that everyone is genuinely passionate about their roles and the care they provide.


All staff are employed directly by the company rather than

through agency staffing, which ensures continuity of care and helps residents feel safe and secure. In terms of medical support, staff respond promptly if anyone becomes unwell, and they are well supported by the Surgery, who also visit every Tuesday.


The food is excellent, with a strong focus on providing proper nutrition for all residents. From the office team to the carers, housekeeping, and activities staff, everyone is exceptional. I would highly recommend this care home to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for your lovely review. We are happy that we were able to help support both you and your Mum through this transition. It is always nice to hear from family members feeling like their loved one is well cared for in our home. Thank you again for your recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Trowbridge Oaks Care Home

from Edith W (Respite Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have enjoyed our 2 weeks respite in the care home - the staff are hard working and have been very caring. We shall miss them. I have been in room 36 which had one electric plug and had to bring extension cable for devices. The room has been cleaned once in 2 weeks. The bedside light very dim - difficult
to read in bed! On the whole every effort has been made to make our stay very pleasant.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care HomeThank you for your review. We are happy to hear that you enjoyed your stay and found all our staff to be caring. We will certainly pass your feedback regarding the plugs and light in the room on to the management team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Safety / Security
  • Rooms
  • Value for Money
Review of

St Mary's Care Home

from S L (Sister of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always kind and considerate. Room is always very clean.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review. We appreciate your kind words and we hope to continue providing your Sister with the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Arbrook House Care Home

from Rob Z (Son of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise AH highly enough. Above and beyond the glories of the physical environment, what is truly astonishing is the atmosphere in the place. The staff members are, without exception, friendly caring, engaged, eager to help, and quite evidently, happy to be working there. My wife had a career
as a physio in care home and I visited many as a doctor, and both of us are massively impressed. Thank you so much.
Reply from Rebecca Kellegher, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. It is always nice to hear words such as "Friendly" and "Caring" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review of

Elmwood Care Home

from J W (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Elmwood Care Home in mid April , after a three month stay in hospital. She is gradually settling in well, and we are hoping in time that she will socialise more with the other residents.
The manager, deputy manager and in fact all the staff have been extremely approachable and informative
and helpful.
The care home is well run, and care and concern for the residents is clear to see.
There is a nice garden to enjoy, and my mother is enjoying the food. Nothing seems too much trouble. We feel reassured that she is being so cared for.
Reply from Rebecca Kellegher, Customer Service Adviser at Elmwood Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after, please let us know if there is anything more we can do to make your Mothers stay as comfortable as possible.
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Review of

Beacher Hall Care Home

from W P (Mother of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident at Beacher Hall for nearly two years. His needs are complex and the nursing staff tend to his requirements exceptionally well. The activities team work very hard in arranging a variety of activities which everyone enjoys. Thanks too to the Physiotherapy Team for the
help and encouragement they give my son.
I should also.like to mention and thank the Maintenance Team who have recently reorganised his room and which now looks so homely.
A big thank you too for the courtesy and consideration shown to me by all the members of staff at Beacher Hall
W P (mother of resident)
Reply from Rebecca Kellegher, Customer Service Adviser at Beacher Hall Care HomeThank you for your kind words, we are very happy to hear you feel at ease with your son in our care at Beacher Hall. We hope to continue providing him with the best possible care.
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Review of

Lynton Hall Care Home

from Dennis P (Son of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, fantastic care throughout the home, staff are very helpful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care HomeWe really appreciate your feedback. Thank you again for choosing Lynton Hall for your loved one.
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Review of

St Mary's Care Home

from Stacey B (Daughter of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Mary's have been amazing with my mum. So attentive and helpful. Nothing is too much trouble. I'm so glad my mum is in such good hands.
Everyone here is a diamond!
Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your lovely review. We are happy to hear you are reassured that your Mum is safe and well cared for at St Mary's.
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Review of

Wykebeck Court Care Home

from Bernie B (Sister-in-law of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law Helena is a resident here. My son and myself visited from Ireland end of Mach. Well what an amazing care home. Helena is so happy there.The staff are amazing from Manager Sammy to her assistant, Sammy and all the staff, Liam etc. What an amazing group of people that look after everyone
who is a resident there. 100% plus to all. Knowing how Helena is cared for makes a big difference to our family. Thank you all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care HomeThank you for your lovely review. We are so happy to hear that you feel reassured knowing your Sister in Law is well cared for at Wykebeck Court. We will certainly pass your kind words on to the whole team.
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Review of

Hatfield Peverel Care Home

from B J (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Hatfield Peverel Lodge Care Home on 2/2/26 and sadly passed away peacefully on 12/4/26. At all times, the management and all staff were caring and helpful to both mum and me. They cared for mum with dignity right to the end. Her last day was so peaceful. I'd like to thank everyone
at Hatfield Peverel for their total empathy and care for Mum in her last days.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care HomeWe really appreciate you taking the time to leave us your review. We are sorry for your loss but are glad we were able to be there to support both you and your Mum through this difficult time.
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Review of

Sunnyview House Care Home

from Nicola W (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into sunnyview for some respite for 7-8weeks and we couldn't of wished for anything better, ALL staff was welcoming and friendly nothing was too much trouble, various activities for the residents to join in, rooms are beautiful as are the gardens, would definitely recommend and use this
if ever needed again.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sunnyview House Care HomeThank you for your lovely feedback. We are so happy we were able to care for your Father when he needed the respite. Thank you again for your recommendation.
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Review of

Nairn House Care Home

from Teresa H (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were great! Home was clean, airy, hygienic, great!!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care HomeThank you for your feedback. We are very happy to hear you describe our staff as great. Thank you again for your review.
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Review of

Southlands Care Home

from David R (Nephew of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Southlands for the excellent and compassionate care they provided to my aunt since January, especially nurse Hannah and Savina, but also all the other nurses, care staff and supporting staff who helped keep her safe and as happy as possible during her last few months.
My sister and I were very happy with our choice of Southlands, with its pleasant environment, good service and person centred care; it's a well organised home and I would recommend their services to anyone.
Reply from Helene Ballinger, REM at Southlands Care HomeDear David R
Thank you so much for your kind review - it was a pleasure to look after your aunty she was a lovely lady and it was lovely to get to know both yourself and your sister, thank you again for your feedback. Savina and Hannah will be delighted to read your kind words
Kind Regards
Susan
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Review of

The Goldbridge Care Home

from T A (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle were visiting. Yet again the team at the Goldbridge provided a lovely sandwich lunch and a beautiful, very tasty cake for our family. Just this small thing makes it so much easier for us to spend quality time with Mum. There was lots of laughter and we were asked what we were celebrating?
The answer was the opportunity to spend time together, chat, laugh and share memories . No excuse needed for a nice lunch!
Thank you again to the team.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We are very happy to be able to help facilitate the opportunity for a family gathering and catch up, quality time together is so important. Thank you again for your review.
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Review of

Green Gates Care Home

from Ruth L (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The administration if efficient. My father has a lovely light room overlooking the garden. He always looks clean and tidy and well dressed. He is encouraged to eat lunch in
the dining room which is a good thing and he seems very content at Green Gates. It is reassuring for the family to know that he is being well looked after.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again for your lovely review.
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Review of

The Donnington Care Home

from Janice B (Friend of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff welcoming, attentive and helpful. Anne always seems happy and well looked after. She always looks clean and tidy and loves having her hair done with the hairdresser.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care HomeThank you for your feedback. It is always nice to hear words like "kind" and "helpful" being used to describe our care.
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Review of

The Manor House Care Home

from E G (Niece of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to offer a heartfelt thank you to all the staff and carers at The Manor who care so excellently for my auntie. I have never experienced such a high level of care and sensitivity - it is genuinely a pleasure to have got to know them. They are caring, kind, positive and highly capable in
the work they do. A huge thank you to you all!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your lovely review. We are happy to hear you feel like a part of our The Manor House family. It is always so nice to hear from family members feeling like their loved one is well cared for.
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Review of

Oak Lodge Care Home

from Jacqui R (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Oak Lodge Care Home for 3 years and has been well looked after from day 1. She always looks clean and tidy whenever we visit. I would highly recommend this care home for anyone looking for a home for a friend or relative.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care HomeWe appreciate you taking the time to write us a review. Thank you for your recommendation.
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Awards / Recognitions (9)

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