Westcombe Park Care Home

As soon as my father arrived at Westcombe Park Nursing Home, I knew it was the right place for him. Straight away, the attention to detail and compassion I have noticed with the staff is superb. It's a lovely space, and has a calm atmosphere about it. Will do future reviews on how he is getting on, but suffice to say, first impressions are very, very good indeed!

Mum's bed has been broken for 3 months still no replacement.

We have Mum receiving good care now for over two months. The team are working hard liaising, getting to know one another and we are developing routines and methodologies that fulfill and suit my mother's needs and wants. Changes in flooring and personal care, safety equipment (alarm mat) advice regarding getting assessment for essential aid equipment to support her changing needs and safety requirements have been invaluable. We shall continue to liaise for her ever changing care needs. Thank you.

My father first arrived at Westcombe Park in October 2024. This was a major decision for the family, especially my mother. There will always be 'settling in' issues.. and yes.. we had our share! But as the months passed by, the extremely kind and knowledgeable staff, continually encouraged and helped my father to truly feel part of the 'Bigger Family', at Westcombe Park. When his birthday arrived in August, it was heartwarming to see the effort the staff had gone to, to make his day special.. He was so happy.. as were we.. Thank you all!

My father has been a resident for 13 years at Westcombe Park Nursing Home. In his time there I have found that he has always been well taken care of. The staff know him well and more importantly, he knows them well and even though he is non verbal he is able to express his feelings and what he would like and the staff can understand him.

What would we do without the care and support of all the staff at Westcombe Park. From the kitchen staff and housekeepers, events and nursing staff and the wonderful manager, they all do their very best to keep mum comfortable and safe at all times. We are so grateful mum is happy and comfortable and staff have been a wonderful support to her as well as us, through some difficult times. Thank you all.

Overall she is happy and content and very grateful to all the staff for all they do

My mother has been in the care home for almost 3 years and we have been very happy in the knowledge she is in safe hands. The care provided is great, the staff are patient and kind working in often difficult circumstances. I would and have recommend Westcombe Park care home to anyone in the same situation.

My cousin has been a resident at Westcombe Park Care Home since March 2023. She loves it there and, in her own words, she feels safe and happy. There is a friendly atmosphere and the staff are kind and caring. There is a good social calendar, with lots of activities in the lounge for the residents. Even Elvis visits every few months! We are always kept well informed about any issues with my cousin and she is very well looked after.

My Uncle has lost the use of his legs and is cared for 24 / 7 washing , feeding, wheeled to the common room and is entertained by staff or visiting singers, musicians, craft days and these are enormous distractions and take his mind off his ailments . I also can rest easy knowing that there is someone close by 24/7 to attend if he needs anything . They do regular tests on weight ad other basic counts like blood pressure etc. and review and amend diet or medication with the Doctors as required. He has a comfortable room with a bed that can be raised and lowered in multiple ways with a hand held remote and he can manage that during the day.

The care home provides bespoke care for each individual residents needs and have always facilitated my mother in anything she enjoys doing. I am extremely happy with the level of care she receives, the communication with the staff and the facilities at the care home.

I would always recommend this home to anyone.

My aunt is a resident at Westcombe Park Nursing home in Blackheath London and I am her NOK and niece. We, aunt and us as a family are thoroughly grateful for the care and support that ALL staff have afforded her. The home is lively with entertainment available to the residents. Clean, accommodating and hospitable. The staff are kind. Caring, thoughtful and very professional. The team cater to aunts medical and personal needs very well. We as a family are so grateful for the love, care and support my aunt receives at Westcombe Park.

There is a loving and caring environment at Westcombe Park Care home . The staff and residents are always happy ! There is a family atmosphere with attentive care and consideration for the residents ! The home is very well run and there is plenty for the residents to participate in and enjoy daily activities or enjoy privacy in their own room . The staff are consistent and build important relationship's with the residents . The food could be better as sometimes the quality can vary but it's always on time , frequent and hot and healthy ! We always feel welcome to visit at anytime and find it a real pleasure to spend time talking to the staff ! Mum is very happy here and her room is just like her old apartment ! A very good care home with kind attentive and professional staff !

My husband has been a resident at the BUPA Westcombe Park Care Home for over 18 months. There was a period of adjustment for both of us. Westcombe Park staff helped us find our way. My husband's personal care has been exemplary. The recreation staff warmly welcomed him to group activities. Nothing obtrusive, just gentle coaxing. Recently I had some concerns about my husband's morning routine. The care staff were wonderful. They took time to explain why there was a change. We discussed what changes would help the schedule resume its previous pacing. We helped each other to make alterations that worked well. This type of exchange marks Westcombe Park as an A* care home. The manager of Westcombe Park foster this level of sharing, and caring that puts residents at the centre of everyone's focus.

My mother received really excellent end-of-life care at Westcombe Park Care Home. All the staff were very kind and caring and gave every support to my mother and also to all the family when we visited. We would highly recommend this home, as well as all the staff, especially the excellent manager.

Reception staff very welcoming, polite and courteous. Nursing staff do a good job and communicate well. With my wife being seriously ill at the moment, have been unable to see and use other facilities. I am willing to recommend this nursing home to any person confidently.

Thank you to all staff, Westcombe Park is a lovely care home. Warmest wishes.

They take time to understand her needs, and never lose their calm or empathy - it's clear that they genuinely care about my mother's well-being. The home is clean, well-maintained, and welcoming. It's a huge relief to know that she's in safe and capable hands. I would highly recommend this home.

When my mother needed full time care our family were delighted to discover Westcombe Park Care Home and its wonderful caring staff. From the very first meeting which was informative and reassuring to the daily visits everyone was kind helpful and made mum feel comfortable and relaxed. Her care was excellent and she enjoyed her time in the garden and activities.