Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ
Review Us
9.5 94 Reviews
  • Westcombe Park Care Home, London
Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care.

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms are en suite. It can also accommodate couples with double rooms.

The home is close to local transport links, is a few minutes’ drive from the A2 and benefits from a bus route stopping directly outside the home, making visiting for family and friends easier. The care home is also only a few minutes’ walk to local amenities, shops and the local bank.

At Westcombe Park, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Westcombe Park. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Westcombe Park Care Home'.

Show Westcombe Park Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abimbola Kehinde (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Visiting

  • The nearest tube stations are Maze Hill and Westcombe Park, and there’s a bus stop for the 386 service right outside – connecting the home with Greenwich and Woolwich. The home is also close to the
    intersection of the A2 and the Blackwall Tunnel Southern Approach

Parking

  • On site parking available.

Westcombe Park Care Home Reviews (94)

Total of 94, showing 61-80
9.5

Westcombe Park Care Home has a Review Score of 9.5 (9.547) out of 10, based on 21 reviews in the last 2 years. Over all time Westcombe Park Care Home has 94 reviews.

Overall Experience

  • 62
  • 27
  • 5
  • 0
  • 0

Date Published

94
12
16
21
73

Review from Jasmin W (Daughter of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very lovely staff, a great manager who kept in contact with us the whole way. My mum passed away very peacefully and she let us stay with Mum before and after, in full PPE.

Reply from Amanda Barnes, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. Please accept our condolences for your loss. Hopefully, you will go away from this feeling like your mum received the best possible care, in her final days.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jackie A (Daughter-in-law of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Westcombe Park, myself and my family can rest easy, knowing that my 91-year-old mother-in-law is now receiving the highest quality of care and support available. The staff really are brilliant and provide an excellent person-centred approach to her. The improvement in her physical and
mental health is outstanding, she really has improved so much. On admission to Westcombe Park, we honestly did not believe that we would have her for much longer, as she had already spent weeks in hospital followed by a step-down unit. We are regularly able to speak to my mother-in-law, she is always very happy and continuously raves about the quality of her meals. My husband receives regular updates regarding her health, wellbeing and care which is extremely welcomed, due to the current lockdown. So a really big thank you to everyone involved in her care.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you so much for your lovely comments, we really appreciate you sharing your kind feedback with us. We are so pleased that your mind is at ease whilst your Mother-in-Law is in our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Caroline C (Niece of Resident) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This last year has been a challenge for everyone. We live 70 miles from the home and have only managed one visit in the last 12 months due to COVID restrictions. We have managed to arrange video calls with our aunt through a member of staff's private phone. We are grateful for this but feel there should
be some kind of video link to enable us to communicate better. A phone is very small for an elderly person to see/handle. On the whole, our aunt has been well cared for and in good health during her time there. They accommodated her request to change rooms, helping her to arrange her personal items. She says the staff are busy and kind, she enjoys having people in and out for various reasons particularly as she had been living on her own for a few years, unable to go out with hardly any contact with others. When calling the home, often no one answers the phone, we understand that staff are busy and the residents should be their priority, but it’s frustrating.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your comments. It’s good to see that your aunt is happy at Westcombe Park. Thanks for the feedback and suggestions about video calling and the phones and we will feed this back to the home. Thanks again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian M (Son of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since September 2019, following a hospital stay that meant she could no longer live independently. She is bed-bound and needs assistance with her daily requirements. She settled in gradually over her first 6 months, with the help of the staff and then lockdown occurred due to
the pandemic. This meant that visits could not take place, however, the staff helped this difficult time by arranging regular contact by phone to myself, my brother and sister twice-weekly. This was invaluable to my mother but also gave us peace of mind, knowing that she was safe and being cared for. In the summer, visits in an outdoor setting were arranged with social distancing and checks. A birthday visit was possible and the staff made the day special for her. In the run-up to Christmas, arrangements were made for a visitors' pod which allowed safe visits around Christmas. The staff have been excellent with my mother's care and most importantly, my mother has remained safe, well and happy. Thank you.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Westcombe Park Care Home

Thank you for your kind words during which has been such a difficult time due to the COVID restrictions. We do try our very best to keep families informed and updated with their relatives in our care homes and we are happy that you have been able to make use of the pod for a Birthday visit. Please let us know if there is anything else we can do for you or your family and thank you for trusting us with your loved one’s care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie F (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for over 8 years and with us living so far away, it is comforting to know that he is well cared for. During the lockdown, because we were unable to visit, we were able to video call my father which was great for all of us. The staff are always pleasant and kind to my father
and he is well looked after. They understand his needs and make sure that they are well met.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your father in our care. Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anthony H (Next of Kin) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After calling into the home unannounced on a Sunday afternoon nearly three years ago to look around the home for my mother's cousin, I was taken around all of the home by the duty nurse and was able to speak to both staff and residents openly. I was very impressed with the cleanliness and quality of
care that I saw. The following week, my cousin became a resident and has now been there for nearly three years. She is very happy and well cared for and enjoys taking part in the organized activities. We have found all the staff we have met friendly, helpful, caring and professional in their duty of care. The home is clean and well decorated. During the lock-down, due to the current pandemic, we have been kept regularly informed of the measures being taken and we have received regular updates on my cousin's health. On several occasions, she was helped to contact us by phone and when possible, the home arranged distanced face to face visits in the garden.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for your kind words. It is lovely to hear our staff members being described as "friendly, helpful, caring and professional." I'm glad you have felt supported, through what has been such a difficult time, with the pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 19 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for over a year now and is bed bound. And there is nothing I can find fault with about this home. This has been a particularly hard year for us, as it has for everyone. Not being able to visit Mum is heartbreaking. However, every time I call her on her mobile, she tells
me how well she is being cared for and how lovely everyone is. Such a relief for us. The home includes us in her care and is in constant touch. Thank you Westcombe Park team.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to leave us a review. We are so glad you have felt included and supported throughout, what has indeed been, a very difficult year. I will pass your kind comments on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shermin I (Niece of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the amazing staff for their kindness and loyalty they have for my uncle. Every member of staff is amazing caring people. They truly care for all their patients. My uncle is in a very warm and caring place. I'm so happy that he is very happy with all the ladies that are looking after him.
I would highly recommend this lovely home to those who need good care. Thank you so much.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Westcombe Park Care Home

Thank you for taking the time to leave your review. We are very happy to hear you are satisfied with the quality of our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L R (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Despite the unusual circumstances, my mum has been well looked after. I have received regular photos and updated on how she is.

Reply from Stephen Rondel, Customer Adviser at Westcombe Park Care Home

We are glad to help you and your family through such a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy C (Son of Resident) published on 1 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 18 months. The staff were helpful, caring, and happy to accommodate her needs. The staff are open and transparent and want to help. I can't thank them enough for the help and support that the team provided.

Reply from Greta Narbutaityte, Customer Advisor at Westcombe Park Care Home

Thank you for trusting us with your mothers care, we really appreciate the kind comments.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian H (Son of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent just over three months at Westcombe Park. It was a happy stay for him. The staff were always very cheerful and caring and always had time to have a few words for him in addition to their normal duties. They went to a lot of trouble to make sure he got the food he liked and actually put
on some weight! All in all, I would recommend the home to anyone and would be happy to live there myself.

Reply from Greta Narbutaityte, Customer Advisor at Westcombe Park Care Home

Thank you for the lovely feedback and for trusting us with your father's care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Bridget K (Daughter of Resident) published on 6 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcombe Park looked after my mother for her last 18 months. The staff made efforts to help her settle, get to know her and respond to her needs. I would particularly commend the key individual staff. The home is welcoming and comfortable, with a good atmosphere. My mother was safe and cared for
with respect and understanding, and our family was supported. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your kind words. We really appreciate the praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always clean and tidy and staff are all friendly, meals are good too.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your feedback. We are very happy to hear you are satisfied with the quality of our care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B M (Daughter of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has been a resident since March, passed in October. Her death was unexpected, the staff were very caring and compassionate, giving my husband I all the support we needed. I cannot praise the home and it's staff enough for the way they have looked after my Mum this year. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

We are very saddened about your loss. We only hope you can go away from this feeling like your mother received the best possible care, please let us know if there is anything else we can do to help you through such a difficult time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant and welcoming. Helpful staff, seem very willing and hard working.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your comments, we appreciate the kind words.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally good. Sometimes when my Mum buzzes to use the commode, she can be waiting for quite a while. I understand there may be an emergency but sometimes it is unacceptable. She may have had a fall. There are no more outings, seaside, park. Last time I got a day off work to help only for the trip
to be cancelled - shame!

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for taking the time to leave your review. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Relative of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are caring and attentive. However, the number of carers i.e. staffing levels are not high enough to meet the service user's needs fully.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Violet G (Sister of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister came here for end of life care. She has actually improved and is no longer end of life. She is likely to move back into community. The support, nursing care she has received here has been exceptional. They have supported her emotional and physical health exceptionally well. As for her sister,
they have also supported me in every way through this difficult time.

Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home

Thank you for your review. It is amazing to hear your sister had a miraculous recovery and we wish her the very best to both of you! The Bupa Customer Care Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M H (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring staff are generally great. Night staff are not as good as day staff.


Activities are good, sometimes could be a bit more stimulating and interesting. The main organiser is fantastic.


Management is frustratingly poor. Getting information is very difficult, as is getting things done. Helpful

staff seem to be battling poor systems, and things agreed to be done are not done.

Reply from Josephine Gauphorn, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mathilda M (Resident) assisted by family/friend published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Always short staffed especially at night time.
Language barrier with some staff.
Staff spend all their time in meeting and updating files rather than caring for resident's needs.
I am advised by doctors to have 2 carers to assist movement from the wheelchair - always only one carer putting more strain
on my body.

Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Westcombe Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Westcombe Park Care Home is calculated as follows: ( (157 Excellents x 5) + (71 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 247 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcombe Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms offer en-suite facilities. There are also double rooms available for couples.

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (7)

Meet the Team (0)

There are no Team Members posted yet

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcombe Park Care Home to verify any information. View our terms and conditions. Westcombe Park Care Home has an Enhanced Service - more info.