Westcombe Park Care Home

112a Westcombe Park Road, Blackheath, London SE3 7RZ
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9.5 94 Reviews
  • Westcombe Park Care Home, London
Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care.

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms are en suite. It can also accommodate couples with double rooms.

The home is close to local transport links, is a few minutes’ drive from the A2 and benefits from a bus route stopping directly outside the home, making visiting for family and friends easier. The care home is also only a few minutes’ walk to local amenities, shops and the local bank.

At Westcombe Park, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Westcombe Park. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether a loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Westcombe Park Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 45 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Abimbola Kehinde (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Visiting

  • The nearest tube stations are Maze Hill and Westcombe Park, and there’s a bus stop for the 386 service right outside – connecting the home with Greenwich and Woolwich. The home is also close to the
    intersection of the A2 and the Blackwall Tunnel Southern Approach

Parking

  • On site parking available.

Westcombe Park Care Home Reviews (94)

Total of 94, showing 81-94
9.5

Westcombe Park Care Home has a Review Score of 9.5 (9.547) out of 10, based on 21 reviews in the last 2 years. Over all time Westcombe Park Care Home has 94 reviews.

Overall Experience

  • 62
  • 27
  • 5
  • 0
  • 0

Date Published

94
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73

Review from Mick E (Son of Resident) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Almost all of the staff are friendly and amenable.
My mum has been here for a few years so she knows most of the staff.
The food is not very good, but the warmth and caring nature of the staff more than makes up for it.
Whenever she has had to stay in the hospital, the staff always seem very happy
to have her back.

Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the food. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from J A (Son of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Westcombe Park Care Home has provided excellent support for my mother in respect of daily care, standard of facilities and provision of food.
The atmosphere is caring and friendly, encouraging residents to mix and socialise.
Relatives and friends are encouraged to visit and always made to feel welcome.
The
medical supervision is thorough and to a high standard.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your mother is receiving. We appreciate your comments and are glad to hear your mother is encouraged to participate in the activities provided for the residents. We will pass your comments on to the care home's manager, The Bupa Customer Care Team.

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Review from R S (Daughter of Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find the staff very polite, helpful and very friendly. As soon as you walk through the door, you get a friendly welcome. We are very satisfied with the care my mother is receiving and would definitely recommend this care home.

Reply from Gabriella Mills, Customer Advisor at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home and the staff working here. We appreciate your comments and are glad that your mother is being well cared for here, we will share this with the care home's manager. The Bupa Customer Care Team.

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Review from G S (Relative of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care.
My relative is being looked after.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your relative receives. We appreciate your comments on the home and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from Joan C (Regular Volunteer) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westcombe Park is a very good care home.
Very clean and staff extremely kind and helpful.
If I was taken ill, this is the care home I would come to.

Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home

Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home. We appreciate your comments on the home and the staff working here and will share this with the care home's manager. The Bupa Customer Care Team.

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Review from J D (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good home mostly. Food not always good, menu done sometimes and not others, residents request some items on menu but sometimes not given.
Happy with treatment from staff, not always fully staffed which is a problem if one resident needs more support.
Afternoon tea/coffee, cake/biscuits not always
provided and sometimes too near supper time.
Too many carers left in the last few months.

Reply from Natalie Krisman, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. We really appreciate all feedback, so that we can look in to addressing any concerns.

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Review from Ann P (Wife of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to have settled into his life here quite well, though I don't know if he realises, whereabouts he is.
The staff all seem to be well trained, capable and friendly.
His room is "so-so", carpet could do with either changing or given a deep clean.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Jennifer B (Niece of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Bupa care home building is of a good standard and welcoming. However, the carpet may need cleaning more frequently due to spills/accidents etc. In places stains/smells from carpet.
Care/support: There needs to be a named person who takes responsibility for residents. Each day all staff on duty
need to update and read patient/residents notes.
More physio needed and activities for those who do not go downstairs.
Food: In a diverse age, all residents "food needs" should be met. This needs to be worked on.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Elaine S (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been here for almost a year now. Initially, she was in her room a lot (20 hours out of 24) however, since the new manager arrived he has made lots of positive changes and there's a lot more going on in the lounge for all the residents to participate in. The staff are all very kind and friendly
and dedicated to their jobs. Mum is happy and feels safe here.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. It is so nice to hear that your mum is happy and enjoying the different activities on offer.

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Review from Esther B (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff. Not enough carers per floor, therefore, carers are rushed and cannot perform their best. The nurses are also rushed since they often work 2 floors instead of one.

Reply from Jayne Duck, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.

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Review from L D (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for treating mum with dignity and respect. We cannot fault your care and compassion, in particular, the senior care assistant. She was a pillar of strength to us all.
An amazing team.

Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Pamela L (Wife of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is not suitable for the elderly, cold food is not good enough for the elderly. My husband has lost a lot of weight because of the food as most old people do not like salad, men at least. My husband has had a sore on his hip, I don't think it is a bed sore but it has become infected, he is on antibiotics
which I am not bothered about. He had the dressing changed on the evening of Wed 14th at 5-6 o'clock when I went in - the same dressing was on at 3 o'clock in the afternoon full of puss. I was not happy with this, you have got too many agency staff working, some good, some bad, this is why you get a bad name. I have done health care for 37 years but this is not good.

Reply from Jayne Duck, Customer Services Administrator at Westcombe Park Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from L H (Friend of Resident) published on 3 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard and service is very professional and carried out in a caring manner. I am always impressed with the enthusiasm of staff to assist in any areas relating to the care of residents.

Reply from Lydia Waller, Customer Service Administrator at Westcombe Park Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Q M (Nephew of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The way I and my aunt have been treated has been absolutely wonderful. I would particularly like to mention the lady that gave us a very detailed and helpful introduction to the home before my aunt decided to come, she carried on being extremely helpful and kind after my aunt moved in. I have to say
that the advice, care and concern that she has given to me and my aunt over the time since my aunt came in August has massively helped in settling my aunt in. If all your staff are as committed to Bupa and the resident's needs then my aunt will have a wonderful time.

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Current Review Score: 9.5 (9.547)

Overview of Review Score

The Review Score of 9.5 (9.547) out of 10 for Westcombe Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.547 for Westcombe Park Care Home is calculated as follows: ( (157 Excellents x 5) + (71 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 247 Ratings = 4.547

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Westcombe Park Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms offer en-suite facilities. There are also double rooms available for couples.

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Awards / Recognitions (7)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westcombe Park Care Home to verify any information. View our terms and conditions. Westcombe Park Care Home has an Enhanced Service - more info.