Primary Care Categories
- Older Person Care
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- For a maximum of 45 Service Users
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
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The support, nursing care she has received here has been exceptional.Violet G(Sister of Resident/Service User)
she is so much happier and cheerful and appreciates the staff coming in to see her.Ray O(Husband of Resident/Service User)
I am so grateful for the kindness shown to my mother by all of the staff.Lucy V(Daughter of Resident/Service User)
The support, nursing care she has received here has been exceptional.Violet G(Sister of Resident/Service User)
she is so much happier and cheerful and appreciates the staff coming in to see her.Ray O(Husband of Resident/Service User)
I am so grateful for the kindness shown to my mother by all of the staff.Lucy V(Daughter of Resident/Service User)
Westcombe Park is a modern care home situated in a pleasant leafy neighbourhood of south-east London. Here, they warmly welcome residents in need of nursing or residential care. They also provide respite and convalescence care.
Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms are en suite. It can also accommodate couples with double rooms.
The home is close to local transport links, is...
Care Provided by Westcombe Park Care Home
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Westcombe Park Care Home for full pricing details and T&Cs.
Contact Westcombe Park Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Blessing Adamu(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 40+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (45)
Visiting
- The nearest tube stations are Maze Hill and Westcombe Park, and there’s a bus stop for the 386 service right outside – connecting the home with Greenwich and Woolwich. The home is also close to the intersection of the A2 and the Blackwall Tunnel Southern Approach
Parking
- On site parking available.
Westcombe Park Care Home Reviews (104)
9.6
Westcombe Park Care Home has a Review Score of 9.6 (9.575) out of 10, based on 30 reviews in the last 2 years.
Over all time Westcombe Park Care Home has 104 reviews.
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Review from Ian H (Son of Resident) published on 12 March 2020 Submitted via Website•
Overall Experience
My father spent just over three months at Westcombe Park. It was a happy stay for him. The staff were always very cheerful and caring and always had time to have a few words for him in addition to their normal duties. They went to a lot of trouble to make sure he got the food he liked and actually put on some weight! All in all, I would recommend the home to anyone and would be happy to live there myself.
↩Reply from Greta Narbutaityte, Customer Advisor at Westcombe Park Care Home
Thank you for the lovely feedback and for trusting us with your father's care.
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Review from Bridget K (Daughter of Resident) published on 6 March 2020 Submitted via Website•
Overall Experience
Westcombe Park looked after my mother for her last 18 months. The staff made efforts to help her settle, get to know her and respond to her needs. I would particularly commend the key individual staff. The home is welcoming and comfortable, with a good atmosphere. My mother was safe and cared for with respect and understanding, and our family was supported. Thank you.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for your kind words. We really appreciate the praise.
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Review from C G (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card•
Overall Experience
The home is always clean and tidy and staff are all friendly, meals are good too.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for your feedback. We are very happy to hear you are satisfied with the quality of our care.
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Review from B M (Daughter of Resident) published on 21 November 2019 Submitted via Postal Card•
Overall Experience
My mother, who has been a resident since March, passed in October. Her death was unexpected, the staff were very caring and compassionate, giving my husband I all the support we needed. I cannot praise the home and it's staff enough for the way they have looked after my Mum this year. Thank you.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
We are very saddened about your loss. We only hope you can go away from this feeling like your mother received the best possible care, please let us know if there is anything else we can do to help you through such a difficult time.
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Review from S W (Friend of Resident) published on 21 November 2019 Submitted via Postal Card•
Overall Experience
Always pleasant and welcoming. Helpful staff, seem very willing and hard working.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for taking the time to leave your comments, we appreciate the kind words.
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Review from J B (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card•
Overall Experience
Generally good. Sometimes when my Mum buzzes to use the commode, she can be waiting for quite a while. I understand there may be an emergency but sometimes it is unacceptable. She may have had a fall. There are no more outings, seaside, park. Last time I got a day off work to help only for the trip to be cancelled - shame!
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for taking the time to leave your review. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from M J (Relative of Resident) published on 28 January 2019 Submitted via Postal Card•
Overall Experience
Staff are caring and attentive. However, the number of carers i.e. staffing levels are not high enough to meet the service user's needs fully.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.
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Review from Violet G (Sister of Resident) published on 10 January 2019 Submitted via Postal Card•
Overall Experience
My sister came here for end of life care. She has actually improved and is no longer end of life. She is likely to move back into community. The support, nursing care she has received here has been exceptional. They have supported her emotional and physical health exceptionally well. As for her sister, they have also supported me in every way through this difficult time.
↩Reply from Greta Narbutaityte, Customer Adviser at Westcombe Park Care Home
Thank you for your review. It is amazing to hear your sister had a miraculous recovery and we wish her the very best to both of you! The Bupa Customer Care Team
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Review from M H (Daughter of Resident) published on 30 October 2018 Submitted via Postal Card•
Overall Experience
Caring staff are generally great. Night staff are not as good as day staff.
Activities are good, sometimes could be a bit more stimulating and interesting. The main organiser is fantastic.
Management is frustratingly poor. Getting information is very difficult, as is getting things done. Helpful staff seem to be battling poor systems, and things agreed to be done are not done.
↩Reply from Josephine Gauphorn, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we...
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Review from Mathilda M (Resident / Service User) published on 23 October 2018 Submitted via Postal Card•
Overall Experience
Always short staffed especially at night time.
Language barrier with some staff.
Staff spend all their time in meeting and updating files rather than caring for resident's needs.
Language barrier with some staff.
Staff spend all their time in meeting and updating files rather than caring for resident's needs.
I am advised by doctors to have 2 carers to assist movement from the wheelchair - always only one carer putting more strain on my body.
↩Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team
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Review from Mick E (Son of Resident) published on 4 October 2018 Submitted via Postal Card•
Overall Experience
Almost all of the staff are friendly and amenable.
My mum has been here for a few years so she knows most of the staff.
The food is not very good, but the warmth and caring nature of the staff more than makes up for it.
My mum has been here for a few years so she knows most of the staff.
The food is not very good, but the warmth and caring nature of the staff more than makes up for it.
Whenever she has had to stay in the hospital, the staff always seem very happy to have her back.
↩Reply from Josephine Gaupholm, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the food. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will...
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Review from J A (Son of Resident) published on 20 July 2018 Submitted via Postal Card•
Overall Experience
Westcombe Park Care Home has provided excellent support for my mother in respect of daily care, standard of facilities and provision of food.
The atmosphere is caring and friendly, encouraging residents to mix and socialise.
Relatives and friends are encouraged to visit and always made to feel welcome.
The atmosphere is caring and friendly, encouraging residents to mix and socialise.
Relatives and friends are encouraged to visit and always made to feel welcome.
The medical supervision is thorough and to a high standard.
↩Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your mother is receiving. We appreciate your comments and are glad to hear your mother is encouraged to participate in the activities provided for the residents. We will pass your comments on to the care home's manager, The Bupa Customer Care Team.
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Review from R S (Daughter of Resident) published on 18 July 2018 Submitted via Postal Card•
Overall Experience
We find the staff very polite, helpful and very friendly. As soon as you walk through the door, you get a friendly welcome. We are very satisfied with the care my mother is receiving and would definitely recommend this care home.
↩Reply from Gabriella Mills, Customer Advisor at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home and the staff working here. We appreciate your comments and are glad that your mother is being well cared for here, we will share this with the care home's manager. The Bupa Customer Care Team.
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Review from G S (Relative of Resident) published on 13 July 2018 Submitted via Postal Card•
Overall Experience
I am very happy with the care.
My relative is being looked after.
↩Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you are happy with the care your relative receives. We appreciate your comments on the home and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from Joan C (Regular Volunteer) published on 13 July 2018 Submitted via Postal Card•
Overall Experience
Westcombe Park is a very good care home.
Very clean and staff extremely kind and helpful.
Very clean and staff extremely kind and helpful.
If I was taken ill, this is the care home I would come to.
↩Reply from Gabriella Mills, Customer Adviser at Westcombe Park Care Home
Thank you for your review of Westcombe Park Care Home, we are pleased to hear that you have had a positive experience of the home. We appreciate your comments on the home and the staff working here and will share this with the care home's manager. The Bupa Customer Care Team.
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Review from J D (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card•
Overall Experience
Good home mostly. Food not always good, menu done sometimes and not others, residents request some items on menu but sometimes not given.
Happy with treatment from staff, not always fully staffed which is a problem if one resident needs more support.
Afternoon tea/coffee, cake/biscuits not always provided and sometimes too near supper time.
Happy with treatment from staff, not always fully staffed which is a problem if one resident needs more support.
Afternoon tea/coffee, cake/biscuits not always provided and sometimes too near supper time.
Too many carers left in the last few months.
↩Reply from Natalie Krisman, Customer Services Administrator at Westcombe Park Care Home
Thank you for your review. We really appreciate all feedback, so that we can look in to addressing any concerns.
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Review from Ann P (Wife of Resident) published on 9 March 2018 Submitted via Postal Card•
Overall Experience
My husband seems to have settled into his life here quite well, though I don't know if he realises, whereabouts he is.
The staff all seem to be well trained, capable and friendly.
The staff all seem to be well trained, capable and friendly.
His room is "so-so", carpet could do with either changing or given a deep clean.
↩Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Jennifer B (Niece of Resident) published on 9 March 2018 Submitted via Postal Card•
Overall Experience
The Bupa care home building is of a good standard and welcoming. However, the carpet may need cleaning more frequently due to spills/accidents etc. In places stains/smells from carpet.
Care/support: There needs to be a named person who takes responsibility for residents. Each day all staff on duty need to update and read patient/residents notes.
More physio needed and activities for those who do not go downstairs.
Care/support: There needs to be a named person who takes responsibility for residents. Each day all staff on duty need to update and read patient/residents notes.
More physio needed and activities for those who do not go downstairs.
Food: In a diverse age, all residents "food needs" should be met. This needs to be worked on.
↩Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Elaine S (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card•
Overall Experience
Mum has been here for almost a year now. Initially, she was in her room a lot (20 hours out of 24) however, since the new manager arrived he has made lots of positive changes and there's a lot more going on in the lounge for all the residents to participate in. The staff are all very kind and friendly and dedicated to their jobs. Mum is happy and feels safe here.
↩Reply from Jayne Duck, Customer services administrator at Westcombe Park Care Home
Thank you for your review. It is so nice to hear that your mum is happy and enjoying the different activities on offer.
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Review from Esther B (Daughter of Resident) published on 21 February 2018 Submitted via Postal Card•
Overall Experience
Very good staff. Not enough carers per floor, therefore, carers are rushed and cannot perform their best. The nurses are also rushed since they often work 2 floors instead of one.
↩Reply from Jayne Duck, Customer Services Administrator at Westcombe Park Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 31 July 2021Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 11 July 2026Every bedroom has been thoughtfully decorated to create a warm and homely atmosphere. Most of the bedrooms offer en-suite facilities. There are also double rooms available for couples.
News (0) & Events (0)
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Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
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