Heathland Court Care Home

The staff are friendly and helpful and care respectfully for my friend. While visiting today discovered a church service was going on in the lounge which my friend would have loved. I'm sure we did tell them that she was a practising Christian. I did speak to a member of staff.

We are very happy with the excellent care that our mother is receiving at heathland Court. All the staff from the carers, nurses activity managers and cleaners are polite welcoming and always happy to help. We have noticed significant more stability and less issues with rapid staff turnover seen previously. We could not ask for better care for our mother and are highly appreciative for all that the staff do every day, thank you

My mother has been a resident at H.C.C.H since 2022 Earlier this summer, her husband, my step father became seriously unwell. He had been a daily visitor. From this moment we were overwhelmed by the outpouring of concern and also fully supported in so many practical ways. This culminated in a seamless liaison with St Mary's hospital to facilitate my step fathers move to join Mum at HCCH. Everyone has been amazing, we could not have wished for more. We are so happy Mum & step dad will be supported to live their lives out together in this wonderful setting

My father always commented upon how friendly and helpful the staff were; he considered them more like friends. He felt very comfortable here, praising the food and cleanliness. And I felt confident that he was being well looked after in a safe and compassionate environment and that medical issues would be quickly picked up by the nurses and regular GP visits.

I cannaot thank the team at Heathland Court Care Home enough for the care and dignity they show my mother during the final years of her life. From the very beginning, the staff were kind, patient and consistently attentive. Not only her needs, but also our whole family. Communication with the management team was clear and reassuring. Especially during the more challenging period. The home itself is clean, welcoming and professionally run. There is a sense of community in the home.

My mum has been resident at Heathland Court since January this year, and though she has few words due to dementia, she often remarks "It's nice here" without exception, the staff have been wonderful - warm, kind and attentive. It's great for all the family to know she is safe and so well cared for. Thank you to the whole team.

On behalf of my father, thank you to Victor, the home manager, Siphetheni clinical dep man, Kamal senior care assistant, Chika unit manager and all the carers who look after the residents are amazing, very caring and loving. I know that my father is well looked after. This is a beautiful care home, and really and truly it feels like home. I would like to say that the food is also amazing. I would like to give a big, big thank you to Victor and Siphetheni.

Couldn't recommend highly enough - the team are exceptional.

The manager, Victor, was excellent in welcoming us and making us feel welcome throughout her stay so far. The staff have been caring and excellent in their caring for my mother. We are delighted with their care home.

It would be good if soap and shower gel were provided bu the home for the residents, as we the relatives are not there 24/7 and it is easy for us to miss out when visiting. This should be part of hygiene essentials for the home to provide as the staff can spot immediately and replnish. Considering also the high monthly cost and lack of shops nearby. Hotels provide soap and shower for guests. Why not care homes.

We have placed our trust in you to ensure that our mum's final journey is filled with peace and kindness. From the depths of our hearts, we are truly grateful for the love, compassion and tender care you have shown our amazing mum, right to the end. Thank you for being there for her and for us during this difficult time. We couldn't have prayed for a better care giver than one of the carers, who showed nothing but love, patience and compassion to mum, and we will be forever grateful for having you in our lives.

My father has been here for 2 years. I couldn't be more happier he is in a safe, kind and caring place. The staff are wonderful and they understand my father's needs. Thank you all for taking care of my dad.

My aunt has had excellent care. Since she came she speaks highly of every staff member and I have seen how well she is looked after so I know when I don't visit she is very well looked after. Thank you so much.

Mum was in your care home for nearly one year. She was looked after with such care and kindness by all the members of staff. When the time came for her to pass on, I was so touched to see her carers come in and talk to her and comfort her. I know Mum was happy in Heathland Court and I felt happy she was there. I was always welcomed warmly into the home and felt part of it. I would recommend it to anyone looking for somewhere for their loved one.

Heathland Court is a caring and well-run home with a regular team of staff who are trained and who take a personal interest in the residents. My mother has been at Heathland Court for eight months. She is completely nonverbal and unable to do anything for herself or let us know how she feels, so we place a great deal of trust in the home to look after her and make sure she is comfortable and content. She has a bright, freshly decorated room which we have been able to set up with familiar things from home and Heathland Court has all the suitable equipment to enable the best care along with full-time qualified nursing staff on each floor and a consistent team of carers. We have appreciated getting to know the staff and the fact that there is a regular team with whom my mother has become familiar. The support staff looking after laundry, food and activities are equally caring and willing to help and we are very happy to have found Heathland Court.

My aunt received very good care for the six months that she was a resident at Heathland Court. The staff were always very kind and attentive. I would recommend to anyone considering residential care.

Can Mum be prepped at night to ensure she does not have a future aspiration pneumonia if at all possible, also can her stays in hospital mean fees are adjusted at all.

My sister and I are grateful for the help and assistance that the staff have afforded our mother. Her needs are greater than we could provide and this has been met at all times. The fact that the staff are always polite and friendly, notwithstanding the on-going pressures they experience on a day to day basis is also much appreciated.

Friendly and helpful staff. My friend is well cared for.

I was in the home for a short stay. Although there were some good points, the daily care was often poor e.g. laundry arrangements were chaotic. The fortnight was spent hunting for clothes. The staff were often inexpert and untrained. While accidents and mistakes were bound to occur, there was a general failure to apologise for these. It was an awkward not to have phones in the rooms and there was a lack of basic things like body cream and even soap. Approaches to the management were not fruitful.