Heathland Court Care Home, London, London
Heathland Court Care Home, London, London
Heathland Court Care Home, London, London

Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It’s close to local transport links, is a few minutes’ drive from the A3, its own dedicated car park and benefits from a bus route stopping near the home, making an ideal location for visiting family and friends. It offers long and short-term* nursing, residential and dementia care.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building.

There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. The home also has a hostess that is always on hand and an in-house resident hairdresser that visits twice a week.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and tries to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in.

The activities calendar includes arts and crafts, music, flower arranging and gardening. Visiting entertainers often perform, and residents can enjoy outings to the local shops or walks in the nearby Wimbledon Park or Common.

* minimum length of stay applies, please contact the home for more details

Group: Bupa Care Homes

Person in charge: Juliet Gallop (General Manager)

Local Authority / Social Services: London Borough of Merton Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 82 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 82

Shared Rooms: 0

Rooms with ensuite WC: 82

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Heathland Court Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 13 Feb 2018

All rooms are ensuite & the majority have a good views of the garden. The home is set in a beautiful building with original features and high ceilings. It has a very homely feel to it.

Reviews

9.1 Heathland Court Care Home has a Review Score of 9.1 (9.094)

The Review Score of 9.1 (maximum of 10) for Heathland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Heathland Court Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.301 for Heathland Court Care Home is calculated as follows: ( (105 Excellents x 5) + (107 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 239 Ratings = 4.301

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.793 Points relating to the number of positive Reviews for Heathland Court Care Home is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 16.4 positive Reviews (82 registered maximum number of service users ÷ 5). 13 Reviews ÷ 16.4 Target = 0.793

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    10
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Heathland Court Care Home?

  • Extremely LIKELY
    12
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Heathland Court Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Resident / Service User
    3
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Staff overall are friendly and helpful.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 04 Jan 2018:

Thank you for your review and kind words.

The home is well run by staff and management is improving daily.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 04 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

This is a well organised and managed facility that respects the residents and provides varied and original activities. Most weeks have a theme that goes through every activity which provides a pleasing variety with an underlying routing. What I have found particularly impressive is the way that the staff cope with all the difficult whims and fantasies of a set of residents with a very wide range of different needs.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 04 Jan 2018:

Thank you for your review and kind words. I hope that your friend is enjoying all the different activities on offer and hope that you sometimes join in with them.

Excellent manager, carers - caring with compassion. The place is clean and smells lovely, unlike the care home my late father was in previously. I have tried the food on a few occasions and found it to be truly delicious.

I have been visiting Heathland Court for over 4 1/2 years on an almost daily basis. This is the place my husband and I would like to live in when our time comes!

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 04 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My aunt has been a resident here for many months and she does feel like it is a substitute home.

The staff are very caring and sensitive and have a positive attitude with her - very important.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 04 Jan 2018:

Thank you for your review and kind words. I am so glad that your aunt seems to have settled in and looks upon Heathland Court as her second home.

The overall impression is good. Decor is a little faded. Food is very good. Service is good.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 25 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mum is being cared for in this home and I can't praise the staff enough. Highly professional, kind and very caring.
A dedicated team of nurses and staff. She is always clean and comfortable, her room is beautiful.
Mum has been treated with utmost kindness and dignity.
A wonderful team. I highly recommend this care home.
Thank you, for all your care.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 20 Oct 2017:

Thank you for your review. It is lovely to hear how well cared for your mum is in our care and your kind words about our staff.

Really happy that my dad is in a really good home and getting the care and attention he needs. Great room and staff, the food is excellent.
No complaints here, keep it up Heathland Court.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 27 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My primary concern is the food. I have stayed with my grandmother a few times when lunch has arrived; thrice it came late (once by half an hour, twice by an hour), once most of it didn't come at all and they staff served just vegetables instead. My grandmother and some other ladies are exceedingly thin but don't seem to receive much food.

The staff mostly seem friendly and helpful. They appear short staffed and seem busy and unavailable often. Some sit and chat with the ladies for a while, but - particularly with catering - staff seems to disappear. Ladies on the ground floor have made phone calls to others to ask about food but sometimes it never seems to come.

Events are great. My grandmother really enjoys exercise (like Tai Chi) and singing. They could do with a bigger TV in the tea room (my gran says that's what they call it), but I've heard they're apparently working on this.

My grandmother's clothes all have her name in them but they still seem to go missing.

How likely would you be to recommend Heathland Court Care Home? Neither Unlikely or Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Good

Activities: Excellent

Management: Poor

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

Jayne Duck, Customer services administator at Heathland Court Care Home responded to this review on 04 Aug 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

She moved in two weeks ago! Everything went smoothly except bedtimes. The lady at reception has made everything enjoyable and welcoming and always has a ready smile.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Heathland Court Care Home responded to this review on 11 May 2017:

Thank you for your review. Glad to hear that it all went smoothly and I'm sure that once she settles a little more then bedtimes will also be better. The Bupa Customer Care Team.

My mother has been at Heathland Court for nearly two years and has settled in well. I am very pleased that nearly all the same staff are still here providing care as one member of staff said to me today "We know them and understand them." There are lots of activities and residents and their visitors are encouraged to join in. There is a welcoming and friendly attitude here.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is a resident on a nursing floor. She is unable to do anything other than eat in bed. The quality of care for her is of a high standard. The carers are sympathetic, kind, interested and very capable. When she is able to comment she always says how lovely the carers are and how well looked after she is.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I found most of the staff are helpful and caring. The home is clean and well kept. However, communication with the doctor is not too good. It seems some don't know what others are doing.

Entertainment facilities are very good and organisers are fantastic.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Heathland Court Care Home responded to this review on 09 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

The staff overall respect, care and treat the patients with dignity, kindness and friendship. I feel confident to leave my mother in the home because I feel she will be safe and looked after well.
All other aspects o the home such as food, management, activities etc I am unable to comment as my mother has not been her long enough for me to judge.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Safety / Security: Excellent

Rooms: Good

Jayne Duck, Customer services administrator at Heathland Court Care Home responded to this review on 09 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Overall, this is a very good care home. The attitude is generally very good and they work really hard to take good care of the residents in what can be quite challenging circumstances. There is lots of effort to create a strong community atmosphere. A major plus is that they are very good listeners, so whilst they can't always do everything to meet everyone's own specific needs or wants they always listen and do their best to accommodate.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Heathland Court Care Home responded to this review on 14 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

It is a well appointed building with an attractive garden. It provides good care for patients who have a wide range of needs. I was a resident as the husband of a wife who was undergoing cancer treatment in a nearby hospital. My room was fine and the staff understanding and helpful. It was good to see quizzes and review of the press to keep people active and informed. At times there can be some confusion at meal times but its OK, it grows on you favourably.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Heathland Court Care Home responded to this review on 19 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

As I no longer live in London I came to Heathland Court to enable me to have some cancer treatment. I was warmly welcomed and the staff were very sympathetic to my needs. I did not like the ripple mattress on my bed and this was changed immediately. The staff listen to residents and all are treated with kindness, Heathland Court is an attractive building with a lovely garden which I very much enjoyed. Visitors are also warmly welcomed- my 7 year old grandson said "You have a very nice room, Granny!"

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Heathland Court Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Before coming to the home two of the management came to the rehabilitation unit at the hospital and told me about Heathland Court. The welcoming atmosphere greeted me when I arrived and all members of the care home have shown kindness and support including the residents. It is well appointed and was well decorated for the Queen's birthday. The food is very good, varied, colourful with salad, vegetables important part. Activities take part of each day, a programme is given to residents and the activity organisers go round encouraging people to come and it is lovely to see wheelchair residents joining in.

How likely would you be to recommend Heathland Court Care Home? Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Heathland Court Care Home responded to this review on 18 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since I have been here certain items of laundry have not come back and I have had to buy new underwear. Also some of the carers seem to think that you are here for them to do what they want to do and not what you want them to do. But overall the staff are okay.

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Lydia Waller, Customer Service Administrator at Heathland Court Care Home responded to this review on 29 Jun 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

Although my uncle was only in the home as a respite resident for 2 months he found the stay to begin with very good but as time went on he felt that there was not enough staff on especially at night. The food was always cold not just sometime but all the time. I think the place is just very short staffed.

How likely would you be to recommend Heathland Court Care Home? Neither Unlikely or Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Good

Activities: Good

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Rachel Elliott, Customer Service Administrator at Heathland Court Care Home responded to this review on 21 Apr 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Heathlands has taken my mother in, in the last months of her life. They have welcomed her in and taken, in my opinion, very good care of her. She has been listened to and her dignity preserved. I visit most days, the staff always inform me of anything relevant, significant (on occasions phoning me for updates.) It seems to me that everyone communicates well and generally knows mum well. The staff appear consistent and patient. I was so despondent with the care available, it's been such a relief to have found Heathlands. Thank you!

How likely would you be to recommend Heathland Court Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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