Heathland Court Care Home

There appeared to be a culture of blame at the home and there appeared to be a high turnover of staff with a lot of agency people who were not well briefed. The assessment notes were at odds with the detailed notes from the hospital and from her niece (LPA for health and welfare).

This is by far the nicest care home I have ever seen and I have searched many. My father was a resident here before he sadly passed away. The home is the cleanest I have ever walked into and his room was bright, newly decorated and really beautiful. The staff went above and beyond to make him comfortable, they show true commitment to the residents and were amazing with my father in his last few hours. I cannot express enough how much of a great care home Heathland Court Care Home is and I would have no problem recommending this home to anyone. The staff answered every question I asked with compassion and brought me up to date with how he was getting on at every visit. I could not have wished for my dad to be in any other care home when he died, truly amazing staff!

I recommend this home. Caring is clearly at the heart of Heathland Court; strong management, quality staff and the willingness to provide a happy and healthy home mean that I, and other relatives and friends, can rest assured that our loved ones are safe and properly cared for.

The nurses are always happy to spend time with the family to explain things clearly and reassure us.

Terrible lack of staff. Waiting too long when buzzer pushed. Food very poor.

The reception staff are very welcoming and helpful. The nursing staff are amazing they were competent and extremely good at patient family care, all the staff cared for my father and also my mother when visiting with an extremely friendly and professional manner. Thank you to everyone at Heathlands Court.

From day 1, the staff here have been excellent. The care and attention they have given my mother have been fantastic. The room is really nice as is the whole of the home. The atmosphere is very warm and friendly and I'm very happy that my mum is being looked after here.

A well-run care home, decoration and interior well kept. Attentive and friendly staff. My mother had a very special birthday and the staff helped very much to make it memorable. Visiting hours are flexible.

I have been very well taken care of for a year or so and for that I'm eternally grateful to all members of staff.

It would be good if there were more staff for the dementia patients to give them all one to one attention.

The overall impression is good. Decor is a little faded. Food is very good. Service is good.

The home is well run by staff and management is improving daily.

My aunt has been a resident here for many months and she does feel like it is a substitute home.

The staff are very caring and sensitive and have a positive attitude with her - very important.

Excellent manager, carers - caring with compassion. The place is clean and smells lovely, unlike the care home my late father was in previously. I have tried the food on a few occasions and found it to be truly delicious.

I have been visiting Heathland Court for over 4 1/2 years on an almost daily basis. This is the place my husband and I would like to live in when our time comes!

This is a well organised and managed facility that respects the residents and provides varied and original activities. Most weeks have a theme that goes through every activity which provides a pleasing variety with an underlying routing. What I have found particularly impressive is the way that the staff cope with all the difficult whims and fantasies of a set of residents with a very wide range of different needs.

Staff overall are friendly and helpful.

Thank you, for all your care.

My primary concern is the food. I have stayed with my grandmother a few times when lunch has arrived; thrice it came late (once by half an hour, twice by an hour), once most of it didn't come at all and they staff served just vegetables instead. My grandmother and some other ladies are exceedingly thin but don't seem to receive much food.

The staff mostly seem friendly and helpful. They appear short staffed and seem busy and unavailable often. Some sit and chat with the ladies for a while, but - particularly with catering - staff seems to disappear. Ladies on the ground floor have made phone calls to others to ask about food but sometimes it never seems to come.

Events are great. My grandmother really enjoys exercise (like Tai Chi) and singing. They could do with a bigger TV in the tea room (my gran says that's what they call it), but I've heard they're apparently working on this.

My grandmother's clothes all have her name in them but they still seem to go missing.

No complaints here, keep it up Heathland Court.

She moved in two weeks ago! Everything went smoothly except bedtimes. The lady at reception has made everything enjoyable and welcoming and always has a ready smile.