Heathland Court Care Home

56 Parkside, Wimbledon, London SW19 5NJ
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9.5 84 Reviews
  • Heathland Court Care Home, London
Heathland Court is an elegant and spacious home situated in the leafy suburb of Wimbledon. It offers long and short-term residential, nursing and and dementia care.

They’re here when you and your loved ones need them most. For planned respite or last- minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long- term. To just relax. Whatever the reason, their doors are open.

The home is surrounded by attractive, well-maintained gardens, originally a private house, you will find many of its original features, including traditional fireplaces and high ceilings inside the grand stone building. There is plenty of communal space, with five well-furnished lounges and a conservatory for residents and families to relax and socialise. The home also has a hostess that is always on hand and an in-house resident hairdresser that visits twice a week.

It’s close to local transport links, is a few minutes’ drive from the A3, has its own dedicated car park and benefits from a bus route stopping near the home, making an ideal location for visiting family and friends.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at the home, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at Heathland Court. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Heathland Court Care Home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victor Njoku (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (0)

Visiting

  • The nearest tube stations are Southfields and Wimbledon Park, and the home is close to Parkside Hospital. If you’re driving, the home is less than a mile from the A3 at Tibbet’s Corner, opposite the entrance
    to the Wimbledon Windmill Museum.

Parking

  • On-site parking available.

Heathland Court Care Home Reviews (84)

9.5

Heathland Court Care Home has a Review Score of 9.5 (9.537) out of 10, based on 15 reviews in the last 2 years.
Over all time Heathland Court Care Home has 84 reviews.

Overall Experience
  • 43
  • 33
  • 5
  • 1
  • 2
Date Published
  • 84
  • 5
  • 5
  • 15
  • 69
Reviewer Connection to Heathland Court Care Home
  • 35
  • 10
  • 9
  • 6
  • 4
  • 4
  • 4
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 41-60
Review from V W (Daughter of Resident) published on 11 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My thanks to all Heathland Court staff members who participated in a successful video call meeting today. Ancillary members of staff made sure that my mother was ready for the meeting on time. All staff members acted in a professional and caring manner.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your kind words.

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Review from S M (Son of Resident) published on 11 August 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During this time of covid19, they have been wonderful while dealing with personal issues. Without there care to detail, none of this would have been possible. My dad is well looked after and very happy. My thanks to all.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else, we can do to help.

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Review from Douglas M (Husband of Resident) published on 25 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife is a resident at Heathland Court as a result of a brain haemorrhaging in June 2018 and came to the nursing home in early 2019. I chose Heathland Court as I was advised that my wife would be served best by being somewhere that our Putney friends could visit readily. I have been assured that my
wife’s medical needs would be met although it is not always easy to meet the doctor.
I have had confidence that the Home would keep the residents safe amid the risks of Covid-19 and have appreciated the information passed to relatives. It has been well reported how vulnerable residents of nursing homes have been but I have been grateful for the care provided to my wife under difficult circumstances.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your wife in our care.

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Review from Michele G (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has dementia, and the home has been very good in assisting me to keep in touch on Facetime.
The home is clean, and the staff dedicated and kind.
Any complaint is dealt with expeditiously.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave us such lovely comments.

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Review from Elizabeth C (Daughter of Resident) published on 12 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
At an incredibly difficult time, Heathland Court Care Home staff have been amazing - helpful, patient and calm and very professional. One member of staff has been incredible, organising and supporting my mother through Facetime calls which have been so reassuring. I have had regular updates and calls
to confirm test results. Another member of staff and all the ground floor staff have been so positive and I appreciate all they have done at a time when it must have been so hard on their families. I have felt safe in the knowledge that my mother was being well cared for and I have been impressed with the organisation and changes that happened so quickly but have been well communicated.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not to be able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from J H (Respite Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some of the staff are stand out excellent but I am not allowed to name them. The other staff are either good or satisfactory. I have no complaint about any specific member of staff. Main criticism - the food. Room for improvement.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your feedback. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from H T (Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I stayed here for a brief post-op stay, and I was very well looked after.
Had a very pleasant room with ensuite. My stay occurred during the flake up of the Coronavirus and the staff dealt with the difficult situation well; with extremely high standards of hygiene.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave such lovely comments, we really appreciate it.

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Review from C H (Sister-in-law of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law went into Heathland for palliative end of life care. It was handled extremely well with caring staff and excellent facilities. It made a very sad time the best experience it could have been.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for the kind words; we really appreciate it.

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Review from D H (Civil Partner of Resident) published on 31 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thought the home was kind, caring and very comfortable.
My late partner was very happy there.
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Review from Nick P (Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I came in February 2016 after major surgery and a sacral ulcer and left leg ulcers. After the first year, I was very dissatisfied all-round. Four changes of manager, several changes of care staff and other staff in admin over the four-year period has not left a good impression. I have battled with significant
pain on the right side (arm and hand) diagnosed diabetic and struggled with weight. The same boring menu is not reflecting my needs to keep weight low and improve muscle strength and bone structure plus low-grade food at times. My two eggs at breakfast are rarely adequate - makes me cross. The standard of care, day and night, has many good points but basic skills belie adequate training. Managements disregard of the urgent need to maintain 100% fall alarm has been criminal.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review from C R (Daughter of Resident) published on 18 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been well cared for, even though there have been some significant changes to the team, and it is fortunate that some key staff remain to provide a welcome family support and continuity of care. Her room is clean and attractive with a lovely view of trees. The musical entertainment is good
for those who cannot join in with more complicated activities. Overall, we are happy with the home and any minor concerns we have raised with the new manager who recently asked for our feedback.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave your review. We are very happy to hear your mother feels well cared for. We hope to continue providing your loved one with the best possible care.

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Review from D S (Daughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased that I moved my mother to Heathland Court, she is very happy there and all the staff and carers are very friendly and professional. Altogether, a very happy and caring atmosphere.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your kind words.

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Review from Carole Ann D (Friend of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleasant and well designed. The staff are attentive and want to make you feel comfortable.
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for taking the time to leave your review, we really appreciate it.

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Review from N B (Son of Resident) published on 10 April 2019 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
The standard of care was very poor. When my niece came in on several occasions, my mother's mouth was glued shut with dried saliva, indicating no mouth care had been done.
When this was pointed out to the staff, they were dismissive.
There appeared to be a culture of blame at the home and there appeared
to be a high turnover of staff with a lot of agency people who were not well briefed. The assessment notes were at odds with the detailed notes from the hospital and from her niece (LPA for health and welfare).
Reply from Greta Narbutaityte, Customer Adviser at Heathland Court Care Home

Thank you for your feedback. We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Linda M (Daughter of Resident) published on 25 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is by far the nicest care home I have ever seen and I have searched many. My father was a resident here before he sadly passed away. The home is the cleanest I have ever walked into and his room was bright, newly decorated and really beautiful. The staff went above and beyond to make him comfortable,
they show true commitment to the residents and were amazing with my father in his last few hours. I cannot express enough how much of a great care home Heathland Court Care Home is and I would have no problem recommending this home to anyone. The staff answered every question I asked with compassion and brought me up to date with how he was getting on at every visit. I could not have wished for my dad to be in any other care home when he died, truly amazing staff!
Reply from Josephine Gaupholm, Customer Adviser at Heathland Court Care Home

Thank you for your review of Heathland Court Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding staff being amazing and going above and beyond for your father. We will share your comments with the home's manager. Our deepest condolences, the Bupa Customer Care Team

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Review from Danielle G (Friend of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been extremely pleased with our experience with Heathland Court.
I have only witnessed outstanding care which is compassionate, kind and genuine.
Staff are warm-hearted and friendly. The building is beautifully maintained, is clean and sparklingly fresh. The registered nurses, management, carers,
in fact, everyone that I have spoken to are interested and approachable, all questions are answered, nothing is too much trouble. There was a pianist playing when I was there yesterday. It’s not just the physical needs that are cared for, there is a holistic approach to wellbeing.
I recommend this home. Caring is clearly at the heart of Heathland Court; strong management, quality staff and the willingness to provide a happy and healthy home mean that I, and other relatives and friends, can rest assured that our loved ones are safe and properly cared for.
Reply from Josephine Gaupholm, Customer Adviser at Heathland Court Care Home

Thank you for your review of Heathland Court Care Home. We are pleased to hear that you have had a positive experience at the care home and appreciate your comments regarding the holistic approach the home takes for wellness and the compassion exhibited by the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Peter W (Relative of Resident) published on 29 August 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The home is welcoming and genuine from the moment you arrive. The new home manager has already made some changes and has spoken to me about the future vision for the home. My relative said that he spends time with them and is happy to make them his priority.
The nurses are always happy to spend time
with the family to explain things clearly and reassure us.
Reply from Andrew Hyland, Customer Adviser at Heathland Court Care Home

Thank you for your review. We are pleased to hear about your positive experience and it's great to see our staff sharing their vision for the future of the home. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Michele W (Daughter of Resident) published on 24 August 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Terrible lack of staff. Waiting too long when buzzer pushed. Food very poor.
Reply from Andrew Hyland, Customer Adviser at Heathland Court Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Juliet D (Daughter of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The reception staff are very welcoming and helpful. The nursing staff are amazing they were competent and extremely good at patient family care, all the staff cared for my father and also my mother when visiting with an extremely friendly and professional manner. Thank you to everyone at Heathlands
Court.
Reply from Holly McGough, Customer Adviser at Heathland Court Care Home

Thanking you for your review. We are pleased to hear about your positive experience and appreciate your comments about Heathlands Court. We will share these comments with the home's manager. The Bupa Customer Care Team.

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Review from G C (Son of Resident) published on 22 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day 1, the staff here have been excellent. The care and attention they have given my mother have been fantastic. The room is really nice as is the whole of the home. The atmosphere is very warm and friendly and I'm very happy that my mum is being looked after here.
Reply from Jayne Duck, Customer services administrator at Heathland Court Care Home

Thank you for your review and kind words about our home and staff. I'm sure you must have peace of mind knowing that your mother is safe and well cared for.

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Current Review Score: 9.5 (9.537)

Overview of Review Score

The Review Score of 9.5 (9.537) out of 10 for Heathland Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.537 for Heathland Court Care Home is calculated as follows: ( (114 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 177 Ratings = 4.537
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Heathland Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Heathland Court warmly welcomes anyone in need of nursing or residential care, including those living with dementia.

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Awards / Recognitions (7)

Meet the Team (0)

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