Heathland Court Care Home

Dad was moved to the 3rd floor and the staff and care have been fantastic. The staff literally can't do enough for dad. They have made this very difficult time more bearable. Any concerns by us have been dealt with compassion by the staff and management and acted upon quickly and with love and care. Thank you to all.

The nurse was very helpful in enabling us to see our mother who has end-stage Alzheimer's and who we have been able to see for only 3 x 10 minutes since mid-February. She was clean, well-fed and looked pretty good on the whole. During these difficult and unprecedented times, it is still important for family to connect with dementia patients.

Excellent.

I stayed at Heathland Court for two weeks between coming out of hospital after a major operation and going home. The good parts of my stay were that the staff were friendly and helpful, particularly the senior staff and the weekend staff. Some of the carers could have been more helpful. The weakness as far as I am concerned was the inflexibility of the times of meals and the lunchtime menu. I do not usually have my main meal at lunchtime, and I found these difficult to adjust to.

Excellent care, attentive staff.

It has been a very difficult time for care homes with COVID. We are so grateful for Heathland Court Care Home for looking after our Mother in such challenging times. The staff are wonderful and caring. They have helped facilitate visits and mum looks happy and well cared for at all times. We would like to thank all the staff and carers for doing an excellent job.

Thank you to all the wonderful, dedicated and hard-working staff who have been looking after our mother so well at Heathland Court for the past 18-months. The recent months have been difficult for all, however, the carers and staff have managed to maintain their high professional standards throughout these tough times. It has been nice to be able to communicate with our mother daily via video link and are very grateful for the effort all the staff and carers go to ensure communication channels are maintained during this difficult time.

My thanks to all Heathland Court staff members who participated in a successful video call meeting today. Ancillary members of staff made sure that my mother was ready for the meeting on time. All staff members acted in a professional and caring manner.

During this time of covid19, they have been wonderful while dealing with personal issues. Without there care to detail, none of this would have been possible. My dad is well looked after and very happy. My thanks to all.

I have had confidence that the Home would keep the residents safe amid the risks of Covid-19 and have appreciated the information passed to relatives. It has been well reported how vulnerable residents of nursing homes have been but I have been grateful for the care provided to my wife under difficult circumstances.

Any complaint is dealt with expeditiously.

At an incredibly difficult time, Heathland Court Care Home staff have been amazing - helpful, patient and calm and very professional. One member of staff has been incredible, organising and supporting my mother through Facetime calls which have been so reassuring. I have had regular updates and calls to confirm test results. Another member of staff and all the ground floor staff have been so positive and I appreciate all they have done at a time when it must have been so hard on their families. I have felt safe in the knowledge that my mother was being well cared for and I have been impressed with the organisation and changes that happened so quickly but have been well communicated.

Some of the staff are stand out excellent but I am not allowed to name them. The other staff are either good or satisfactory. I have no complaint about any specific member of staff. Main criticism - the food. Room for improvement.

Had a very pleasant room with ensuite. My stay occurred during the flake up of the Coronavirus and the staff dealt with the difficult situation well; with extremely high standards of hygiene.

My brother-in-law went into Heathland for palliative end of life care. It was handled extremely well with caring staff and excellent facilities. It made a very sad time the best experience it could have been.

My late partner was very happy there.

I came in February 2016 after major surgery and a sacral ulcer and left leg ulcers. After the first year, I was very dissatisfied all-round. Four changes of manager, several changes of care staff and other staff in admin over the four-year period has not left a good impression. I have battled with significant pain on the right side (arm and hand) diagnosed diabetic and struggled with weight. The same boring menu is not reflecting my needs to keep weight low and improve muscle strength and bone structure plus low-grade food at times. My two eggs at breakfast are rarely adequate - makes me cross. The standard of care, day and night, has many good points but basic skills belie adequate training. Managements disregard of the urgent need to maintain 100% fall alarm has been criminal.

My mother has been well cared for, even though there have been some significant changes to the team, and it is fortunate that some key staff remain to provide a welcome family support and continuity of care. Her room is clean and attractive with a lovely view of trees. The musical entertainment is good for those who cannot join in with more complicated activities. Overall, we are happy with the home and any minor concerns we have raised with the new manager who recently asked for our feedback.

I am very pleased that I moved my mother to Heathland Court, she is very happy there and all the staff and carers are very friendly and professional. Altogether, a very happy and caring atmosphere.

Pleasant and well designed. The staff are attentive and want to make you feel comfortable.