Heathland Court Care Home

Fantastic team that looks after my mum with care and dignity, a lovely room and a wonderful set of human beings that really do go the extra mile. The food needs an overhaul. You need to overhaul the choices and make it more appetising for everyone. Review the times so there is a gap in between them more of a 9 am - 1.30 pm and then 6 pm. Swap around more at lunch to supper being more substantial. This food has to last till the morning.

Came to visit our aunt and was very impressed with the first impression of the home from the initial lady letting us in to the lovely lady who prepared the food and made us all some toast and tea as my husband is diabetic and needed to eat something. Our aunt seemed very happy and comfortable in her room, we went on a look around with our cousin and saw some of the residents having a singalong and were also told by our cousin about the different entertainment that you provide. Everybody seemed very happy and content, well done to all the nursing staff for going to all the effort to keep the residents safe and content.

I was very happy with all the staff at Heathlands and particularly nursing staff who was wonderful and knowledgeable. It was good to see the same faces there every day, so not so many temping agencies.

The staff made my mum's eightieth birthday very special. They made so much effort with organising a little party for her with the other residents. It was fantastic, thank you so much.

We visit the care home quite often and are always impressed with the staff, they are very caring and treat all residents with dignity. One staff member cheers us up, as well as all the residents.

I would never recommend this home to anybody. It should not be called a care home as no care was ever shown in this hell hole.

I am particularly pleased by the recovery of the resident I visit this must largely be due to excellent care.

My father in law was in the home for just seven weeks but we can honestly say they were the best weeks of his last six months of life. We met some wonderful caring staff in that time and the room that he had was a lovely, bright environment in which he completed his life. Caring for someone on an end of life pathway is hard but the staff always treated him promptly when needed, they spoke kindly to him and were attentive to his needs. For us the staff was the best aspect of all. Bless you for what you did. All of you. It was appreciated

When we found out my mum had to go into a care home as she was end of life we were worried as you hear such awful things about care homes, Heathland Court is absolutely nothing like the stories you hear. The complete opposite, the room Mum was in was very light airy clean and colourful, each and every carer on my mum's floor treated her so lovely, they are so kind and compassionate and very understanding of her needs. They were reassuring to mum and my family and kept us up to date with everything. Sadly my mum has now passed away but I would not hesitate to say to anyone that is thinking about a care home for their loved one that Heathland Court Care Home is a very high standard and they pride themselves on the care and attention they give to the resident to make their stay a happy warm and comfortable environment. I would like to thank all the staff at Heathland Court.

I really benefitted from my stay at Heathland Court. I was very well looked after, and would be happy to recommend it.

I would like to share with others who maybe considering Heathlands as an option for a loved one. Our experience as a family found Heathland to be of a high standard. All staff who we came in contact with were very approachable and warm, willing to help and kind. The main focus for us is our mother stated, l feel safe here. She has improved mentally and physically since being a restbite patient. This is reassuring for us all knowing our mother is being looked after safely. Thank you all so much.

I am so relieved my husband is in Heathland Court where he is being looked after by a very caring staff and to know this is a great comfort to me and our family. He is in a lovely room and the staff are very friendly and helpful.

My husband has a lovely, bright room. The nursing staff and carers are very concerned about my husband's care. The staff all seem very nice, friendly and caring, which is vital so that I can feel confident in the care provided for my husband.

All the staff are always helpful and polite. They look after Dad which is essential.

I am glad we chose Heathland court. All the staff are well trained and care for the residents with affection and diligence.

The staff and management have been very caring and kind. The care given to my mother has been very good. The nursing, management and reception staff have all been very helpful. As Covid restrictions reduce I look forward to my mother being able to go out more and have more visiting experiences. I would recommend music and singing.

There is a very welcoming attitude from the moment we enter the main door. Staff are usually happy to discuss not only any problems that have arisen (rare!) but also any happy occurrences. There seems to be little in the supply of activities in the mornings apart from television programmes and films. There used to be a selection of suitable matching games and cards that those who are able could choose from those placed on and in a cupboard.

My overall experience of Heathland Court has been very positive. The residents are treated with kindness, care and dignity. Relatives and friends are warmly welcomed. Accommodation is spacious and airy and the shared areas are cosy and comfortable. The staff are supportive and are quick to deal with any concerns. I would like to see more activity therapies for dementia residents, as most of the ones offered are not suitable.

The home is a satisfactory provision. There have been issues regarding clothing where some have been damaged, inappropriate or lost. On occasions, there could be more stimulation and engagement with the resident, our brother. However, the staff ensures that our brother is cared for i.e combing his hair.

The care provided to my dad has been outstanding. All the staff have treated my dad with dignity and tenderness. Nothing has been too much trouble for them, and the consideration they have shown my family during this difficult time has gone above and beyond anything I could have excepted from a care home. I cannot thank the nurses, carers and management enough. This has been such a distressing time for us, as our dad is our world. Thank you all from the bottom of my heart.