414 Ecclesall Road South, Sheffield S11 9PY
Broomcroft House offers residential dementia care, care for older people and flexible daycare. Its highly professional team is also experienced in Parkinson’s, nursing, palliative, convalescence and respite care.
The home consists of two two-storey houses that both have well-furnished sitting rooms, spacious dining rooms and bedrooms with en-suite facilities. The lower floor is specially adapted for those with physical frailties and there is good wheelchair access throughout.
Residents’ individual food preferences are incorporated into daily menus and discussed with individuals shortly after its arrival. There is always a choice of hot and cold dishes and snacks and drinks are available throughout the day.
The activity programme is arranged to suit all personal interests and some residents have set up their own painting and knitting clubs. Days out and organised excursions also feature.
Group: Bupa Care Homes
Person in charge: Mercy Gonouya (Interim General Manager)
Local Authority / Social Services: Sheffield City Council (click for contact details)
Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 87 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's • Huntington's Disease • Parkinson's Disease • Stroke
Admission Information: Ages 65+.
Languages Spoken by Staff (other than English): Arabic, French, Hindi, Italian, Tagalog
Single Rooms: 87
Rooms with ensuite WC: 87
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Broomcroft House Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.9 (maximum of 10) for Broomcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Broomcroft House Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.524 for Broomcroft House Care Home is calculated as follows: ( (102 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) + (9 Poors x 2) + (2 Very Poors x 1) ) ÷ 143 Ratings = 4.524
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.402 Points relating to the number of positive Reviews for Broomcroft House Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 17.4 positive Reviews (87 registered maximum number of service users ÷ 5). 7 Reviews ÷ 17.4 Target = 0.402
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Broomcroft House Care Home has a Review Score of 8.9 (8.926) from 12 Reviews
Review submitted from a Website Submission by Alexander R (Husband of Resident) on Tuesday 12 December 2017. Relates to August 2017.
My wife has been a resident of Broomcroft for over 11 years and the care and attention she has received has been second to none. The staff at all levels show great commitment to their various tasks but not only have I seen such commitment being shown towards my wife, they have shown it also to myself.
Obviously, I regret the fact that my wife is in a care home, but I bless the day I chose Broomcroft. I cannot speak highly enough about the Home.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Broomcroft House Care Home responded to this review on 13 Dec 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by Christina L (Friend of Resident) on Wednesday 20 September 2017. Relates to September 2017.
The activities co-ordinator had arranged (along with the chef) for a French meal for residents and family/friends to round off a week where activities had all been connected with France. The dining room was beautifully set out with imitation named passports and Eiffel Tower postcards as well as being decorated red, white and blue. The food was wonderful and the atmosphere had Edith Piaf singing in the background. It provided much interest for discussion at the table. Staff wore berets, scarves and of course onions and had gone to a lot of trouble (as always) to make the day memorable. Well done and 'thank you'.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Broomcroft House Care Home responded to this review on 21 Sep 2017:
Thank you for your review. I'm so glad to hear that you enjoyed the French meal and activities, I'm sure there will be more things like this soon.
Review submitted from a Postal Card by S C (Wife of Resident) on Monday 18 September 2017. Relates to September 2017.
Very caring home and everyone very pleasant.
How likely would you be to recommend Broomcroft House Care Home? Likely
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Jayne Duck, Customer services administrator at Broomcroft House Care Home responded to this review on 18 Sep 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
Review submitted from a Postal Card by M T (Friend of Resident) on Wednesday 14 June 2017. Relates to May 2017.
My wife and I have visited our friend in this care home on three occasions.
Our friend suffers from a severe form of Alzheimer's and the treatment he receives from all staff is really really good.
Nothing is too much trouble.
Great patience is shown at meal times considering he is bed bound most of the time and can't feed himself.
Cleanliness and security seem to be 100 per cent perfect.
We feel very happy that our friend is being cared for with compassion and dignity.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer Services Administrator at Broomcroft House Care Home responded to this review on 19 Jun 2017:
Thank you for your review. It is lovely to hear that your friend is looked after so well and you must feel happy that he is cared for so well.
Review submitted from a Postal Card by Helen (Daughter of Resident) on Wednesday 14 June 2017. Relates to May 2017.
Broomcroft House Care Home provided the best possible care for my mum from September 2013 to her death in May 2017. Following a serious stroke, she needed full-time nursing care and in spite of her health problems and disability, the staff enabled her to enjoy her life there. For three and a half years we were always grateful we had Broomcroft House to be my mother's home. She could not have had better care and attention.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Broomcroft House Care Home responded to this review on 15 Jun 2017:
So sorry to hear of your loss. Please accept our condolences. So glad that she did enjoy her time with us and that you had peace of mind knowing that she was looked after.
Review submitted from a Postal Card by Margaret (Friend of Resident) on Wednesday 7 June 2017. Relates to June 2017.
For nearly six years now I have been a regular visitor coming on average about four times a week over that period. The atmosphere has always been welcoming and friendly. I have stayed for meals and the food has always been excellent. The whole place has always seemed spotless and the care shown of the highest standard.
The grounds are well cared for and the residents are able to enjoy sitting outside in fine weather.
At times there needs to be more staff on duty for their workload
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer services administator at Broomcroft House Care Home responded to this review on 12 Jun 2017:
Thank you for your review. I'm glad that you enjoy your visits and are made to feel welcomed and that all the staff are friendly, hope we get lots of fine weather so that the residents can enjoy the grounds.
Review submitted from a Postal Card by Bill (Brother of Resident) on Wednesday 24 May 2017. Relates to May 2017.
Very, very good.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Broomcroft House Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by Margaret G (Wife of Resident) on Tuesday 23 May 2017. Relates to May 2017.
Broomcroft Care home is the best home anyone could wish to be in. The staff and everyone who works there are so lovely and helpful, fabulous. Nothing is too much trouble and they work so hard. They are all lovely to me and our daughters, always a cup of tea when we go in, it is my second home. I go every day to see my husband of 55 years, he is kept so clean and the home is spotlessly clean and never any smells, like some.
My friends, neighbours and family say if they had to be in a home, please make it Broomcroft when they've been with me to visit.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Simone Berkeley, Customer Service Advisor at Broomcroft House Care Home responded to this review on 25 May 2017:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate you sharing them with us, we will pass the comments to the home manager.
The Bupa Customer Care Team.
Review submitted from a Postal Card by P E (Resident) on Wednesday 15 February 2017. Relates to January 2017.
I came into Broomcroft in August 2011. From the first few hours, I was made to feel comfortable and happy. As well as working hard, all the staff enjoy a joke and a bit of fun. Visitors are made very welcome and my physiotherapist says this is one of the very best care homes she visits. The food is excellent. The chef regularly asks if there is any food I would like.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Broomcroft House Care Home responded to this review on 20 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by A B (Husband of Resident) on Wednesday 15 February 2017. Relates to January 2017.
Chinese New Year 29/1/17, I had a meal with my wife. The food was excellent and it was an extremely enjoyable meal. All the Chinese food was equal or better than local Chinese restaurants. My wife who has dementia ate every morsel and descended into a peaceful nap. Well done by all, chef, servers and staff.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Jayne Duck, Customer services administrator at Broomcroft House Care Home responded to this review on 20 Feb 2017:
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Postal Card by Margaret M (Friend of Resident) on Tuesday 7 June 2016. Relates to April 2016.
On entering the premises I was amazed there was no smell of urine or disinfectant. All the building is very clean and airy. The staff were all very friendly and observant to the residents needs. All happy and attentive towards the people of different degrees of illness. The stimulation towards patients was varied and the carers always knew which stimulates suites each one and all. I was there for the dinner time and the food was imaginative and colourful and very palatable.
How likely would you be to recommend Broomcroft House Care Home? Extremely Likely
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Rose Pickering, Customer Service Administrator at Broomcroft House Care Home responded to this review on 07 Jun 2016:
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
Review submitted from a Website Submission by Anne S (Daughter of Resident) on Monday 21 March 2016. Relates to January 2016.
We were very disappointed in the care mum received. Poor management structure. Don't be fooled by the fancy curtains and decor, all is not what it seems. Research other homes before making a decision.
Bupa are not the easiest organisation to deal with, their communication is shocking.
Fees do not represent the standard of service and care that is expected.
How likely would you be to recommend Broomcroft House Care Home? Extremely Unlikely
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2 Bed Vacancies
posted 21 May 2018
Offering residential, nursing and dementia care in our modern looking home, set a few miles away from Sheffield city centre.
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at Broomcroft House Care Home