Nairn House Care Home, Enfield, London
Nairn House Care Home, Enfield, London
Nairn House Care Home, Enfield, London

Nairn House employs trained nurses and care assistants to provide many types of care, whether long-term or respite provision is required. The home also provides palliative and Parkinson's care.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished ensuite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. A Night Bite menu is also available for out of hours snacks and refreshments.

A dedicated activity coordinator ensures residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes and music sessions. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Group: Bupa Care Homes

Person in charge: Rosalind Maxwell (General Manager)

Local Authority / Social Services: London Borough of Enfield Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French

Single Rooms: 61

Rooms with ensuite WC: 61

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Nairn House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Nairn House Care Home has a Review Score of 9.2 (9.200)

The Review Score of 9.2 (maximum of 10) for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Nairn House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.462 for Nairn House Care Home is calculated as follows: ( (62 Excellents x 5) + (47 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 117 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.738 Points relating to the number of positive Reviews for Nairn House Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12.2 Target = 0.738

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Nairn House Care Home?

  • Extremely LIKELY
    9
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Nairn House Care Home

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother is a resident. Her room is kept clean and tidy and the food is excellent.

The staff really care for her. They are friendly and helpful.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Nairn House Care Home responded to this review on 08 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The staff were very helpful. They looked after my aunt with great care. She was kept very comfortable in her last weeks. The home was very clean and well kept.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Emily Wilson, Customer Service Administrator at Nairn House Care Home responded to this review on 04 Apr 2017:

Thank you for your feedback, we really appreciate it. I am so pleased that you were happy with the care that your Aunt received. I will share your lovely comments with the home's manager. The Bupa Customer Care Team

My husband arrived here in October 2016. He is here on end of life care, this was my last resort as I could not care for him at home.
I am pleased and happy that he is here. He appears to be reasonably well cared for. I visit regularly and if there are any issues they are quickly resolved by staff.
The staff are friendly, they work very long hours and I appreciate their help and support.

How likely would you be to recommend Nairn House Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Nairn House Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Always welcoming always helpful and caring.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Emily Wilson, Customer Service Administrator at Nairn House Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My friend is very happy here and she is well looked after. The staff are very nice, kind and helpful.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Nairn House Care Home responded to this review on 05 Apr 2017:

Thank you for your kind feedback. I am so pleased that you are happy with the staff at Nairn House and the care they are providing for your friend. The Bupa Customer Care Team.

Mother has been here for 1 year. Nursing and care have been excellent. Always very prompt attention and joined up services.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at Nairn House Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother was, unfortunately, bed ridden and very poorly when she was admitted to Nairn House Care Home so didn't experience the lovely food and facilities provided but she was treated with dignity and kindness while she was there. Sadly, she died four weeks after being admitted. Thank you to all the staff who did their best to make her as comfortable as possible while she was there.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administrator at Nairn House Care Home responded to this review on 03 Mar 2017:

Sorry to hear of your loss, please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My husband was treated with the utmost care and patience during the last stage of his life. The nurses and carers did all they could to make his life as comfortable and pain-free as possible. I cannot thank them enough for their kindness.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer servicies administrator at Nairn House Care Home responded to this review on 09 Feb 2017:

Sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Like everyone I guess, we had little time or help to select and evaluate care homes for my father, and after disappointment at other places, decided that a more professional organisation may have benefits for us,

So I contacted BUPA, and they helped us to select the right sort of care for my father and suggested local options available to us.

Rather than us having to ask questions, information was volunteered and the very caring staff asked questions of us to be sure they could offer what we needed.

After our initial visit where we saw a clean, friendly and well-organised home, a home assessment visit was swiftly arranged by the Nairn House team for my father, who was realistically assessed for his needs, taking his own views and considering the families input too.

Staff check in regularly and do have time to chat.

The upbeat friendship and moral support for the family as well as residents is great

Thanks for your ongoing care and support for us, it has been most welcome

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Nairn House Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Well run home. Clean, efficient, good nursing staff and reception. Excellent carers who mostly really cared about residents. Night nursing staff good. Night carers not so much so.

How likely would you be to recommend Nairn House Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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