Nairn House Care Home

7 Garnault Road, Enfield EN1 4TR
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9.6 74 Reviews
  • Nairn House Care Home, Enfield
Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care.

They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Nairn House is set within pleasant grounds and situated close to local amenities such as shops and a bus route. Accommodation features furnished en suite bedrooms with views of the gardens and each room has a 24-hour call system.

Meals are varied to suit individual tastes and diet and prepared daily by the in-house chef. They also talk to each resident about their likes, dislikes and any special dietary needs when they move in. That way, their food is cooked just right. A Night Bite menu is also available for out of hours snacks and refreshments.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the seaside are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day. Search Bupa UK Nairn House Care Home.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 61 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1115
  • Self-Funded Nursing Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1225
  • RESPITE Self-Funded Nursing Care: from £1485

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Nairn House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Onkemetse Moabankwe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • We’re half a mile off the A10 Great Cambridge Road and a short drive from the Forty Hill Estate. The London Overground runs to Turkey Street station, a mile away. If you’re getting the bus, the 191 from Edmonton Green bus station to Brimsdown stops nearby.

Parking

  • On-site parking available.

Nairn House Care Home Reviews (74)

Total of 74, showing 1-20
9.6

Nairn House Care Home has a Review Score of 9.6 (9.588) out of 10, based on 49 reviews in the last 2 years. Over all time Nairn House Care Home has 74 reviews.

Overall Experience

  • 45
  • 25
  • 3
  • 1
  • 0

Date Published

74
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Review from M C (Daughter of Resident) published on 17 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after in the care home the care staff are very good to her and the manager is very good

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Jacqueline W (Friend of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that both of my friends were discharged from hospital into this home. The staff have been outstanding and nothing is too much trouble should you need advice or help. I would not hesitate to recommend the home to friends and family.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your friends in our care. We hope to continue providing your friend's with the best possible care.

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Review from C L (Wife of Resident) published on 4 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. My husband has respite care at Nairn House and he is well looked after. The activities for the residents are well managed and the residents receive good care. This is the 2nd time my husband is at Nairn House for short term respite care.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make thier stay as comfortable as possible.

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Review from Sandra R (Resident) published on 1 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Nairn House Enfield for just under a week whilst my children were out of the country. I cannot emphasise enough how kind and caring all the staff were. My room looked as though it had been freshly decorated and had an en-suite wet room. Everyone made you feel confident and important. I
really did not want to leave. Thank you everyone.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can felt at ease in our care. Thank you for choosing Nairn House for your stay.

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Review from X D (Daughter of Resident) published on 25 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We didn't know what to expect from mum staying in a care home. But everyone at Nairn has been absolutely wonderful. The care, kindness and support has made a difficult time flow with ease. Mum is happy and we as a family feel blessed with everything. Thank you so much.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from Gina V (Daughter of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mum and family receive is excellent. The staff are all friendly and helpful and very understanding.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like "Friendly" and "Helpful" being used to describe our care. We are looking forward to seeing you again.

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Review from Neil W (Son of Resident) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home. Friendly staff. Carers very good. Great selection of food. Mum well looked after. Mum always clean. Always informed how mum has been. Good communication. Always feel welcome.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care.

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Review from S A (Ex Family Member) published on 6 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good care and staff.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

We appreciate you taking the time to leave us your comments. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from L V (Daughter of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Continued excellent care from all members of staff at Nairn House, especially since mum is deteriorating.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from C V (Daughter of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers condition is deteriorating and the staff continue to give top class care and attention. All staff, carers, nursers and reception staff very friendly and kind.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. It is always nice to hear words like "Friendly" and "Kind" being used to describe our staff. We hope to continue providing your Mother with the best possible care.

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Review from J C (Friend of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From our visits to the home we have found the staff very friendly and our very good friend's care excellent.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear words like "very friendly" and "excellent care" being used to describe our care. Please let us know if there is anything we can do to make your friend's stay as comfortable as possible.

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Review from D O (Sister-in-law of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects. Cannot fault it.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your comments. We are very pleased to hear you can feel at ease with your loved one in our care and that you are impressed with Nairn House overall. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from P E (Son-in-law of Resident) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We enjoy our visits to Nairm House. The staff are always friendly and obliging. My mother in law always seems happy with her room and interacts with staff on a really friendly basis.
She enjoys company and needs to get out more, but this is due to her reluctance to be moved from the safety of her
bed/room.

Reply from Lisa Henderson, Customer Care Advisor at Nairn House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Friendly" and "Obliging" being used to describe our staff. We hope to continue providing your loved one with the best possible care at Nairn House Care Home.

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Review from D Y (Daughter-in-law of Resident) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and well informed as well as friendly Upon arrival we are notified of our Mum's condition, what she has eaten, as well as who has visited her. We very rarely have to ask for information as we have already been updated.
Generally, all excellent.

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Review from D R (Cousin of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my cousin once a month. She always looks clean, tidy, and nicely dressed. Her room is clean and tidy. Whatever she needs is left within easy reach. She always looked relaxed and has a good rapport with carers. We are aways welcome. The staff always lets us know my cousin's situation and if
there is anything she needs. Our visits are always a positive experience.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We look forward to seeing you again.

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Review from S W (Friend of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have known the resident for more than 50 years.
I can see she is well cared for. The room is very clean and well decorated. Very roomy and furnished very nicely.
The reception staff were extremely friendly and make you feel welcome.

Reply from David Mclean, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible and we look forward to seeing you again soon.

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Review from L V (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff, including the reception area, make you feel extremely welcome.
I find everyone helpful and very approachable. What is most important to my family is, we feel she is safe and well cared for when we are not here.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We look forward to seeing you again.

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Review from David V (Son of Resident) published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff continue to look after my mother brilliantly. Very friendly environment. All staff, from reception to carers, are all friendly and professional.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

Thank you for taking the time to leave us your lovely review. It is always wonderful to hear words like "Friendly" and "Professional" being used to describe our staff. We are pleased to hear that you are impressed with the high standards of care provided by our caring staff. Please let us know if there is anything we can do to make your Mother's stay as comfortable as possible.

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Review from L S (Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are the best thing about this care home. I cannot speak highly enough about the nurses and carers. Management visit residents everyday to chat and check. Very supportive of all needs. Recommended. Bupa helpline and customer service, very highly recommended.

Reply from Maria Ricketts, Customer Care Adviser at Nairn House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from Ian D (Friend of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice home. People are friendly and professional. Place is well-kept and of course clean.

Reply from Fran Donno, Customer Service Adviser at Nairn House Care Home

We appreciate you taking the time to leave us your kind words. It is always lovely to hear words like "Friendly" and "Professional" being used to describe our staff. We are pleased to hear that you are impressed with the clean and well-kept environment and the care provided at Nairn House Care Home. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.6 (9.588)

Overview of Review Score

The Review Score of 9.6 (9.588) out of 10 for Nairn House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 49 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 47 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.588 for Nairn House Care Home is calculated as follows: ( (349 Excellents x 5) + (202 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 563 Ratings = 4.588

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Nairn House Care Home is based on 47 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 47 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

Nairn House is a purpose-built home in north London, warmly welcoming people with a range of residential and nursing care needs.

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Awards / Recognitions (7)

Meet the Team (0)

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Frequently Asked Questions about Nairn House Care Home

What types of Care is Nairn House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Nairn House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Nairn House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Nairn House Care Home to the centre of Enfield?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Nairn House Care Home to verify any information. View our terms and conditions. Nairn House Care Home has an Enhanced Service - more info.