Nairn House Care Home

Dad is very comfortable and well looked after, the activities are inclusive of his disabilities and he enjoys the social aspect. The nursing team are always available, kind and dutiful, really a testament to the organisation.

My sister found it very difficult at first, just wanting to go home. I found the staff to be unfailingly kind and patient and she is gradually settling. I love the way I can pop in to see her whenever I have time and am always made to feel welcome. Her room is bright and pleasant and the whole place seems very clean. The activities provided are very important to give stimulation and interest to a long day. My sister is encouraged to take part and socialise a bit. She is infirm so I wonder if some physio could be provided to help her muscle tone. She enjoys all her food which is appetising and well presented.

Big plus, the staff, well trained, polite and caring, very impressive. Let down by the building.

The Black History event was excellent. Many varieties of food, music and a little dancing. many family members attended. Great display of Caribbean food, flags and memorabilia.

We attended a Black History Month event at the home. This was my first visit, especially enjoyed the Steel Pan performers and music. Excellent event, well attended by family friends and visitors. Well done to the activity team for all their hard work.

The staff have been very accommodating, they communicate very well and the surroundings are clean. There are no odours when you enter the building which is very refreshing and most importantly, the staff appear to be very caring.

I'm extremely happy my mother is a resident at Nairn House. The staff work hard every day and help keep the residents feel safe and cared for. I'm also impressed with the entertainment coordinator, who goes above and beyond to ensure the residents enjoy the different activities she provides. She is a great asset to the home and the residents really appreciate what she provides.

My brother, who has had a life-changing stroke, has been at Nairn House since June. The staff are exceptional. Absolutely nothing is too much trouble and the nursing on the first floor is second to none. The patience and kindness they show to my brother is excellent. All of the staff smile and say hello and the ladies on reception always greet you with a broad smile. As I live abroad, my brother's daily care is paramount to me, but on a recent visit I know I needn't worry and that he is in good hands. The home itself is very welcoming and spotlessly clean. It also has a small garden where the residents can sit. Overall, I am extremely content for my brother.

My mother has recently been admitted to Nairn House and I am so pleased with the encouragement that she has received since joining. The activities organised at the home, led by one staff member, have been excellent. The details and decorations match the activities and a lot of thought and effort has been put in place to issue their success. The room is bright and welcoming and I have seen the enjoyment that the residents get from numerous and varied weekly events, including outside schools, guests, performances and group activities. There are at least three to four events/performances/activities per week and they stimulate the participants at all levels, due to the careful and imaginative creation, organisation and planning by staff. Thank you, from my mother and her family, for your efforts.

My mum was resident here for 3 and a half years. During that time, she was very happy. There were a few small issues over time that were ironed out. Mum loved the activities that one staff member provided and she showed great patience and humility to Mum. However, it's the last few weeks that I'm particularly writing about. Mum was receiving palliative care and I spent a lot of time there during this time. I cannot praise the staff highly enough for the care and attention they showed, not only to Mum, but to us as a family. One other staff member was always available to talk to and the reception team, nurses, carers and cleaning team, were courteous, respectful and nothing was too much trouble. The love we felt from everyone, towards Mum was outstanding and it made a sad and intense time much more bearable. It was spotlessly clean too. Nairn House has had some huge challenges to overcome but surely the most important thing is the residents' care and safety and that is something that is seemingly uncompromised.

Excellent, friendly and helpful staff. No job is too small or big. Can't do enough to help and we are very happy.

I found all the staff at the reception desk very helpful. The staff on the first and second floors are very pleasant and helpful. I think they should get a hairdresser in as some need haircuts.

I am impressed by the staff as they are always friendly and helpful. I appreciate this as I find it difficult at the moment given my father's health. The care home could be improved with better grounds maintenance as the residents would benefit from spending time in the garden. More activities and encouragement from staff would be great.

Always met by a cheerful young lady in reception. All staff were cheerful and helpful. My brother-in-law is always pleased to see any of the staff when they come into his room. Although he doesn't understand what is happening to him, he always seems entertained. His nurse is always very helpful and cheerful.

Very pleased with the conditions and staff at Nairn House- very clean and tidy. Staff very helpful and pleasant.

The staff at Nairn House are so accommodating and nothing is too much trouble. I would highly recommend the care home.

My father, who spent the last six weeks of his life in Nairn House, was greatly cared for by the amazing staff who we could not fault. Dementia finally took the life of my father but we knew from the time he was admitted we knew he was in good hands.

We would also add that the staff give our family good support too.

My mother has received excellent care, and I know, she is safe and all her needs are attended to with kindness. As I live 150 miles away, it gives me great peace of mind to know she is so well cared for.

The care home was lovely and looked after my grandfather very well for the last three months. They made him comfortable and always made sure he was ok. One of the sisters made sure us as a family were ok, feeling fine and always reassuring us. Thank you all on floor one for all your help and making sure he was comfortable and ok. Thank you.