The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
Review Us
9.6 184 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (184)

Total of 184, showing 1-20
9.6

The Sidcup Care Home has a Review Score of 9.6 (9.622) out of 10, based on 46 reviews in the last 2 years. Over all time The Sidcup Care Home has 184 reviews.

Overall Experience

  • 107
  • 54
  • 11
  • 7
  • 5

Date Published

184
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Review from Keith W (Son of Resident) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience as my mum enjoyed her respite. Her room was clean + spacious with en-suite shower. Activities were daily and fairly well attended. Mum really enjoyed her meals that were served in the restaurant. They were varied with plenty of choice. I was disappointed on the level of nursing
care on her legs, as limited care appeared to be given and on departure I took mum to A&E and she is still in hospital. (at least 10 days) and counting. Feedback to Care Home has been given. The staff were very friendly and appeared to enjoy their jobs at Sidcup Care Home.

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Review from Maureen O (Wife of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Recommend this care home completely. The care and dignity shown to my loved one was excellent. Not to mention how, as a family, we were treated just as well.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from R P (Resident) published on 7 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The Sidcup provides a calm and welcoming environment and each day is relaxing and well-structured. There is a range of activities every day (encouraging both physical and cognitive development of residents). Those residents who are less able to move around outside their rooms have regular visits from
staff who invariably demonstrate empathy, kindness and positivity. Overall the staff represent the Care Home's main asset, many of them worth their weight in precious minerals.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "Calm" and "Welcoming" being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Gillian G (Daughter of Resident) published on 26 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 16 months and has really blossomed since being here. Always happy and dressed well and matching. Staff are friendly and welcoming.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are so pleased to hear that your Mum has settled in well and that she is comfortable and happy at The Sidcup Care Home. It is always wonderful to hear words like "Friendly" and "Welcoming" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Review from M S (Son of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was admitted in March 2025. Because of health issues, she does not deal with a change of environment, but the team have been great with assisting her and making sure she is settled and comfortable. She is slowly growing in confidence and joining in the daily activities thanks to their commitment.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from M A (Nephew of Resident) published on 18 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, couldn't ask for better care, a big thank you at Sidcup Care Home

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from M W (Wife of Resident) published on 16 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were very attentive and very reliable. If you needed questions answered they were prompt and very considerate to you. The whole experience has been really good and I'd give them 5 gold stars out of 5. So thank you for everything you have done.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like "attentive" and "reliable" being used to describe our care. Thank you for choosing our care home for your stay.

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Review from David C (Husband of Resident) published on 29 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been residing here on assessment for 6 weeks. As she is immobile she requires a great deal of attention. I cannot speak highly enough of the nursing care and help from all the assistants and carers. Nothing is too much trouble. Everyone is so cheerful and helpful and we are so grateful.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.

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Review from Keith T (Son of Resident) published on 24 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn't be happier with the care and attention given to my mother. All the nurses and carers are very good with her. Also the afternoon activities are excellent for helping her to meet with other residents.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are so pleased to hear that your Mother is receiving high standards of care and support and that you can feel at ease with her in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from A H (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our first contact with Sidcup Care Home was a leaflet put through the door. Following my enquiry about respite care I was invited to visit. I came away impressed with the facilities, professionalism of the staff and all the information I needed. The only time we had any anxiety was waiting to see if
there was a place when we needed full time care this was made easy by the administrative staff. Throughout her stay we could not fault the care given by nurses, carers, domestic and catering staff. At the end of her life the love and care given was just as we would have wished and the support given to us was appreciated. The last few weeks of her life were spent in a home from home. Supported and care for by very caring and professional staff.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope The Sidcup care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "very caring and professional" being used to describe our care and staff. Hopefully you will go away from this feeling like she received the best possible care.

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Review from Caroline P (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy in the home. Always clean and tidy. Well fed, good choice of meals. Staff happy and very helpful. Mum is a new person. Thank you.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your feedback. It is always nice to hear words like "Happy" and "Helpful" being used to describe our staff at The Sidcup Care Home. We hope to continue providing your Mum with the best possible care.

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Review from Peter C (Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the 15th of March, I hosted a family gathering here, which was unforgettable for both my guests and myself. The plan was for a buffet lunch and this proved to be superb. The lounge was suitably decorated by housekeeping staff and attracted many favourable comments from guests. This all contributed
to a very memorable occasion and guests seeking diary dates for the next one!! All of this was overseen by the activities team and to them and the other staff involved, my thanks and those of my guests.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are delighted to hear you enjoyed the buffet our care home provided. We are glad to have helped with making this a memorable occasion. We are look forward to seeing you again.

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Review from Carol H (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home, staff often go above and beyond ensuring Mum is cared for to the highest level. Very happy with everything! Thank you for putting our minds at rest and for caring for Mum!

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from K R (Daughter of Resident) published on 3 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had Parkinsons and was on palliative care in hospital before being moved to Sidcup Nursing Home. He was always kept peaceful and comfortable. Staff came in to check on him and talk to him. Staff called his wife by her first name, and let her know about any concerns before she had to ask; afternoon
tea was provided to his many visitors. When he died he was treated with great dignity, and we were helped to contact a doctor and funeral home. It made a difficult time so much more positive.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Father was "Peaceful" and "Comfortable" during his stay at The Sidcup Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Dorian C (Son of Resident) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at 'The Sidcup' Home were all very friendly and helpful - particularly at reception desks. My mother appeared to receive good care and her mobility was much improved after the two week's respite care following her falls. The areas which she felt could be improved were: 1 - She complained of
numerous men wandering around the corridors who were not patients and felt very anxious at times because of this. 2 - Not as 'peaceful' as she'd hoped. 3 - Food was plentiful but often not very warm.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you felt the home environment is friendly and helpful. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.

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Review from Helen D (Friend of Resident) published on 31 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend only spent a week here but in that time he received such good care and nursing. All the staff I met, clinical, admin and housekeeping were professional and friendly. We were treated with respect and compassion by everyone. It is reassuring when you can leave a loved one and feel they are in
safe hands. The home itself is modern and well maintained with a lovely garden and the ambience is very warm and welcoming.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your Friend received the best possible care at The Sidcup Care Home.

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Review from Paul P (Son of Resident) published on 20 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is good to see Dad so content and enjoying participating in events and activities. He enjoys his food at dinner time and has made good friends in the dining room. The staff have been excellent.

Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that Dad is content living at The Sidcup Care Home. It is always nice to hear words like "Excellent" being used to describe our Staff.

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Review from Paul W (Son of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first point of contact ie reception and management to my fathers care everybody has been so kind and so professional. I was able to go on holiday leaving my Dad in safe hands, all the staff are so happy and caring. The care home is absolutly spotless and my Dads room was super. My dad loved his
stay there and its so nice to have that as a respite option. A wonderful experience for my Dad and myself a big thank you to all the team.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely words. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and we are very happy to hear you felt at ease with your Dad in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from K C (Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a wonderful experience here. Everyone has been so kind to me. I have no complaints about the accommodation or the food.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from residents feeling cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review from S S (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent 16 months at The Sidcup Care Home before passing away in November. We took a long time to choose the right facility as we wanted to ensure my dad had the best. From the time my dad was admitted we knew we had made the right choice. Most importantly my dad felt safe and considered his lovely
room his home and trust me my dad would have been vocal had he been unhappy. My dad was treated like family with dignity, respect and as an individual. Two members of night staff, made it easy for us to go home at night knowing that my dad was in the amazing hands and would cared for like we would care for him. I cannot emphasise enough how amazing the night staff were, they felt like extended family due to the kindness and compassion they showed not only to my dad but us, we will be eternally grateful to them for their exceptional caring and kindness. I want to thank everyone for the care provided to my dad during his stay.

Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for The Sidcup Care Home is calculated as follows: ( (406 Excellents x 5) + (97 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 545 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

Frequently Asked Questions about The Sidcup Care Home

What types of Care is The Sidcup Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Sidcup Care Home have?

There are 100 Single Rooms.

What are the Facilities & Services at The Sidcup Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Sidcup Care Home to the centre of Sidcup?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sidcup Care Home to verify any information. View our terms and conditions. The Sidcup Care Home has an Enhanced Service - more info.