I'm happy that I am here. I think the staff are very friendly and very good to me
K S (Resident)
The staff are absolutely brilliant. Care is great. Nothing is too much trouble!
B C (Son of Resident)
Her condition has improved significantly since her arrival. She is happy
T R (Son of Resident)
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.
The home has it's own private care park.
The Sidcup Care Home has a Review Score of 9.5 (9.544) out of 10, based on 57 reviews in the last 2 years. Over all time The Sidcup Care Home has 178 reviews.
Review from David C (Husband of Resident) published on 29 April 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Wife's stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Keith T (Son of Resident) published on 24 April 2025
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home
Thank you for your lovely review. We are so pleased to hear that your Mother is receiving high standards of care and support and that you can feel at ease with her in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A H (Daughter of Resident) published on 22 April 2025
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home
Thank you for your kind words. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope The Sidcup care home did everything possible to make the transition as easy as possible. It is always nice to hear words like "very caring and professional" being used to describe our care and staff. Hopefully you will go away from this feeling like she received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Caroline P (Daughter of Resident) published on 14 April 2025
Submitted via Postal Card •
Report
Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home
Thank you for your feedback. It is always nice to hear words like "Happy" and "Helpful" being used to describe our staff at The Sidcup Care Home. We hope to continue providing your Mum with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter C (Resident) published on 8 April 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your kind words. We are delighted to hear you enjoyed the buffet our care home provided. We are glad to have helped with making this a memorable occasion. We are look forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Carol H (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K R (Daughter of Resident) published on 3 April 2025
Submitted via Website •
Report
Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home
Thank you for your kind words. We are sorry for your loss and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Father was "Peaceful" and "Comfortable" during his stay at The Sidcup Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dorian C (Son of Resident) published on 3 April 2025
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home
We appreciate you taking the time to leave us your comments. We are happy to hear you felt the home environment is friendly and helpful. We will discuss your feedback regarding the areas that could be improved with the home's manager to help them continually improve their service.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen D (Friend of Resident) published on 31 March 2025
Submitted via Website •
Report
Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home
Thank you for your lovely review. It is always nice to hear words like "Professional" and "Friendly" being used to describe our staff. Hopefully you will go away from this feeling like your Friend received the best possible care at The Sidcup Care Home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul P (Son of Resident) published on 20 March 2025
Submitted via Postal Card •
Report
Reply from Lisa Henderson, Customer Care Advisor at The Sidcup Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is great to hear that Dad is content living at The Sidcup Care Home. It is always nice to hear words like "Excellent" being used to describe our Staff.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Paul W (Son of Resident) published on 13 March 2025
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home
Thank you for your lovely words. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and we are very happy to hear you felt at ease with your Dad in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from K C (Resident) published on 4 March 2025
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your kind words. It is always nice to hear from residents feeling cared for and looked after. Please let us know if there is anything we can do to make your stay as comfortable as possible.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S S (Daughter of Resident) published on 15 January 2025
Submitted via Website •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bienvenido V (Resident) published on 20 December 2024
Submitted via Postal Card •
Report
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home
Thank you for your kind words. It is always nice to hear from residents feeling like they were cared for and looked after. Hopefully you will go away from this feeling like you received the best possible care. Thank you for choosing The Sidcup Care Home for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard B (Respite Resident) published on 17 December 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your kind words. We are very happy to hear you felt at ease in our care. Thank you for choosing The Sicup for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Gert H (Respite Resident) published on 4 November 2024
Submitted via Website •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing The Sidcup for your stay.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Son of Resident) published on 31 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S R (Wife of Resident) published on 29 October 2024
Submitted via Postal Card •
Report
Reply from Maria Ricketts, Customer Care Adviser at The Sidcup Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are looking forward to seeing you again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C B (Daughter of Resident) published on 17 October 2024
Submitted via Postal Card •
Report
Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home
Thank you for your lovely review. It is always wonderful to hear words like "kind", "caring" and "friendly" being used to describe our staff and we are so pleased to hear that your Dad had a brilliant day celebrating his special 100th birthday. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kay M (Resident) published on 7 October 2024
Submitted via Postal Card •
Report
Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home
Hello and thank you for taking the time to leave the staff at The Sidcup Care Home such a lovely review. We are so pleased that you enjoy your stay with us and that the staff, activities, home and food have all matched or exceeded your expectations. We look forward to welcoming you back in the future, should you need us. Best wishes!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.5 (9.544) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 57 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.544 for The Sidcup Care Home is calculated as follows: ( (442 Excellents x 5) + (172 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 669 Ratings = 4.544
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 54 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Feb 2020
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 22 Apr 2025
All rooms have ensuite facilities, telephone points and there is a freeview television in every room.
Loading
Loading events
Job Title: Home Manager
Joined: 2018
Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.