The Sidcup Care Home, Sidcup, London
The Sidcup Care Home, Sidcup, London
The Sidcup Care Home, Sidcup, London

The Sidcup offers many levels of care for residents who have age- related needs and people with physical disabilities over the age of 50. From long term nursing care to post-operative care, the home is committed to providing a high level of service delivered by trained and compassionate care assistants.

The home prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en-suite facilities and are furnished to a high standard.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef.

As well as regular organised activities such as quizzes, boardgames and arts and crafts sessions, trips out to local places of interest and shopping excursions are Frequently arranged.

Group: Bupa Care Homes

Person in charge: Emma Staples (Interim General Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 100 Service Users

Registered Care Categories*: Old Age • Physical Disability

Single Rooms: 100

Rooms with ensuite WC: 100

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on The Sidcup Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 The Sidcup Care Home has a Review Score of 9.4 (9.360)

The Review Score of 9.4 (maximum of 10) for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 34 Reviews over all time. This Average Rating is also the rating value for The Sidcup Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 21 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.36 for The Sidcup Care Home is calculated as follows: ( (213 Excellents x 5) + (142 Goods x 4) + (43 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 408 Ratings = 4.36

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 21 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 20 positive Reviews (100 registered maximum number of service users ÷ 5). 21 Reviews ÷ 20 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    15
  • Satisfactory
    1
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Sidcup Care Home?

  • Extremely LIKELY
    27
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to The Sidcup Care Home

  • Daughter of Resident/Service User
    10
  • Son of Resident/Service User
    9
  • Daughter-in-law of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    2
  • more

My friend is happy and well cared for. The staff, although very busy, are always ready to help or answer any questions. They keep me informed of any problems or concerns regarding the resident, who has no family. I visit the home frequently and there is a very pleasant, welcoming atmosphere.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Sidcup Care Home responded to this review on 16 Oct 2017:

Thank you for your review. I'm so glad to hear that your friend is well cared for and happy in our care. It is lovely to hear that there is always a welcoming atmosphere.

Both of my in-laws are residents in The Sidcup Care Home and it is such a comfort to know that they are both safe and being well looked after. The Home itself is bright and welcoming, it is well maintained and it is good to see the standards in decorating and refurbishment are ongoing.
In my opinion, the staff are your biggest asset and their care and dedication deserve the highest praise, they work in an environment which takes much patience and tasks some of us couldn't face day in day out. They are all very friendly and professional and always available to listen and help with any queries we may have.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Sidcup Care Home responded to this review on 20 Sep 2017:

Thank you for your review. It is lovely to hear the kind words about our staff and much appreciated, it must give you such peace of mind knowing that they are well cared for in our care.

This nursing home has been on a speedy path of improvement for the last couple of years and is now of a very high standard. My mother settled quickly, helped no doubt by the easy, friendly manner of the staff who made every effort to get to know her needs.
In the last couple of weeks of her life, the staff exceeded all expectations. The kindness, compassion and dignified way in which she was treated, their constant check up with cheerful words, nothing was too much trouble.
The end was calm, peaceful and very sensitive. Thank you.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Poor

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

Jayne Duck, Customer Services Administrator at The Sidcup Care Home responded to this review on 15 Aug 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review.
We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

Mother is very well cared for, she very much enjoys the entertainment and the meals.
The staff are all very helpful, although sometimes there are not enough of them.
They do their best at all times.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 30 Jun 2017:

Thank you for sharing your feedback with us, we really appreciate it. I am pleased that you are happy with the care your Mother is receiving. I will share your kind comments with the home's manager. The Bupa Customer Care Team.

After caring for my mother for 21 years, I was devastated when a fall left her bedridden and needing to be placed in a care home. However, after only a short time of being at The Sidcup Care Home, I was extremely happy to see the standard of care she was given. The staff are wonderful and so caring. I am delighted with her care and mum is happy. She has been allowed to keep her dignity. Thank you.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at The Sidcup Care Home responded to this review on 07 Jul 2017:

Thank you for your review. It is so nice to hear that your Mum is settled and happy and this must give you such peace of mind knowing that she is cared for so well.

Mother is happy in this environment. Rooms clean. She is well looked after.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Simone Berkeley, Customer Service Advisor at The Sidcup Care Home responded to this review on 25 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother was recently admitted to The Sidcup in the Granville Suite under palliative care.
On the very first day, I felt comfortable knowing that my mother would receive the level of care and attention that she so desperately needed and I was not disappointed.
From the front of house reception to the nursing and care staff, everybody was so loving and professional.
Even after my mum had passed on those same staff now shifted their attention to her husband, myself and my wife, offering support and advice where possible.

I cannot rate The Sidcup highly enough. The management should be proud of the standards their staff maintain.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at The Sidcup Care Home responded to this review on 11 May 2017:

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Very clean, and friendly staff.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at The Sidcup Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

A fair overall summary would be just adequate, essentially because of two reasons.
Firstly, the staff are unmotivated and this shows through in the care they give their residents and secondly the quality and standard of food is frankly nothing short of disgraceful.
Clearly, both of these issues stems from cost-cutting and because the majority of residents are old and frail, they simply get away with it.
Poor management is also to blame and if this were better at least the issues that I have highlighted would be vastly improved.

How likely would you be to recommend The Sidcup Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Very Poor

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Poor

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 04 Apr 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.

The Sidcup accepted my mother after a number of falls at home, leaving her confined to a chair for three days, unable to walk. After discussing the situation with The Sidcup, she was quickly accepted and she has never looked back.
Since moving in, she has relaxed visibly and enjoys the constant company of the excellent carers and has quickly made friends with other residents. She has started to sleep comfortably at nights for the first time in several years. She loves it.
We are confident in the high standard of care that she receives and the friendliness of all the staff that she has contact with.
The welcome at the home has been exceptional.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at The Sidcup Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Since February of this year (2017) my mother was admitted to this care home. I have found the standard of the home Excellent on all counts. My mother has been more than happy with the care that she has received. She feels comfortable with the staff who have been looking after her. Whenever we have visited (which is most days) everyone whoever they are, whether they are managerial, administration, catering, housecare staff and carers/nurses they are all very welcoming and accommodating for whatever needs there maybe.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at The Sidcup Care Home responded to this review on 30 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Since moving to The Sidcup, our experiences have been first class. My grandmother moved after a transfer from her home which closed where she had been for 3 years.
All the staff were extremely caring and supportive in ensuring this transition went smoothly. My grandmother is extremely happy and comfortable her words "I have all I need here I couldn't be happier".

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie Barrett, National Development Manager at The Sidcup Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My own mother was a resident of The Sidcup for 6 months prior to her death and these were some of the happiest times of her elderly life. Now the time has come for my mother-in-law to need residential care are there was no other Care Home we would have considered for her. The Nursing Care provided to my mother was exemplary but this has been increased and enhanced since then and the care and love delivered to the residents exceed our expectations in every measurable way.

Most importantly, Mum is so happy and content. From day one she has said she loved the home and staff; she has never had so many kisses and cuddles and feels safe, cared for and respected. Is there really anything more to say? She is in safe hands and we will be there to support the whole team, in our opinion, they deserve every accolade we can offer and whatever the future may hold we are assured that our Mum will have the best that can be offered to make her life as pleasurable, dignified and comfortable as is possible.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at The Sidcup Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

This is the second time I've used The Sidcup Care Home.

My mother prior to entering the Sidcup was vulnerable, anxious and frightened living on her own. After suffering a number of falls she asked to go into care. Due to her location (Sittingbourne) we suggested she moved closer to us in Bexley.

She now enjoys the company and has been out into the local environment for the first time in seven years. Also, the staff are wonderful which she enjoys it has given her a new outlook.

Congratulations to everyone who works at the Sidcup.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jamie, National Development Manager at The Sidcup Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The Sidcup Care Home has progressed from a CQC rating of "needs improvement" in 2014 to a "Good" rating in 2016. The home has vastly improved and gives a high-quality standard of care. Work to ensure retention of staff has been achieved. The standard of decor and premises has been raised to improve quality from residents. Very good management team in place.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The Sidcup Care Home is a well-presented home which provides good quality care. A variety of meals is on offer, cooked and presented to a good standard. For those able a wide range of activities are available. The rooms and common parts are maintained to a good standard of cleaning. There is ample parking and the grounds are very presentable. All this is achieved by a proactive management which is supplemented by quarterly meetings attended by management, residents and relatives. Overall good quality care is provided by stable permanent staff.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife is in need of continuing care due to a brain tumour which has made her totally reliant on carers for all her needs. It became impossible and in fact dangerous to continue caring for her myself at home. The Sidcup Care Home provided an acceptable and adequate home for her to be cared for.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff are kind, regular and really caring for my grandmother.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Myself and my husband have to say it gives us great pleasure to write this report. Although my mum had dementia, she told me at least three times in the first couple of weeks she liked it there and wanted to stay and she was very happy, From our point of view, we think the care, compassion and treatment she got was second to none. This home is a credit to all the staff that work there and our heartfelt thanks goes to them. Even after she passed, she was treated with the greatest dignity.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at The Sidcup Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother was cared for and looked after by the staff at Sidcup with compassion.
In the days running up to my mother passing away, we could not have asked for anything more. She was made comfortable in everyway possible, which we will always be truly grateful for.
We would recommend the Bupa home to others as we could not fault the staff who are very dedicated to their work.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at The Sidcup Care Home responded to this review on 15 Feb 2017:

Sorry to hear about your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Although my mother was very apprehensive about going to a nursing home, she eventually realised that we couldn't give her the 24-hour care she needed. The move was made just before Christmas. There were some teething problems until she got used to the staff and they got used to her. Overall, the standard of care was great. The staff couldn't have been kinder. The food was excellent. After two weeks my mother said to us that she was very happy in the home, she wished she had moved in earlier and that she didn't miss her flat at all. Sadly my mother passed away 2 weeks later. The staff had seen she was having problems and sent her to the hospital. My family are extremely grateful to all the staff there and cannot recommend them highly enough.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer servicies administrator at The Sidcup Care Home responded to this review on 08 Feb 2017:

So sorry to hear of your lose please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and we will share your comments with the home’s manager.
The Bupa Customer Care Team

My dad has been in nursing homes for 5 years and the last year in The Sidcup Care Home has been the best year yet. The staff are excellent and not only do a good job but also have a 'family vibe' that really makes it feel like a home. The management team are friendly and make themselves available. They also take on board suggestions. I really appreciate how hard the staff work. I feel they really go the extra mile, from management to nurses to carers to reception and admin.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Sidcup Care Home responded to this review on 20 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Staff very friendly and capable, felt safe at all times. Ample food and drink, plenty of choice and well cooked. Activities are very good, plenty to do and occupied a good portion of the day. Particularly grateful to get my newspaper every day as I am an avid reader.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Sidcup Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum has been here for 2 months and has settled in after a period of time. All staff are helpful and kind. Rooms are adequate but perhaps could do with some decorating. food seems fine and entertainment has been good so far.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Rachel Elliott, Customer Service Administrator at The Sidcup Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My father in law was given the best care at The Sidcup. He was nursed with the dignity and respect he deserved. The staff showed great knowledge, skill and compassion. Welcoming and supporting our family through a difficult time.
The home has a warm and friendly atmosphere. It is kept very clean and we couldn't have wished for a nicer home for our dad to have lived during his time there.
I would not hesitate to recommend The Sidcup to anyone looking for nursing home care.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at The Sidcup Care Home responded to this review on 26 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Exactly what I needed for 2 weeks, for respite following an operation for a complete shoulder replacement.
It was good to be able to walk and sit in the peaceful garden.
On the 9/6/16 staff arranged a lovely street party in the garden in honour of the Queen's 90th Birthday. Staff and volunteers were so cheerful and welcoming.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Sidcup Care Home responded to this review on 21 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mum was well cared for in The Sidcup Care Home for the five years she was there. The home was very willing to accept visitors at all kinds of times through the day and evening (helpful as grandchildren were working and often visited later into the evening). Mum was able to bring her own belongings into her room.

The location was ideal for someone in her position (bed/chair bound) but keen to be taken out in her wheel chair to the very close shops and restaurants (especially the local curry shop, Wetherspoons and McDonald’s). The local church kindly took her to Sunday services every week, as well as to other special occasions.

As usual in this situation, mum had her favourite staff and those she was not so keen on. I do not think this is a reflection on any of the staff or management; it is just a human trait.

Many times I asked if she would like to consider another care home and every time she quickly and firmly replied that she wanted to stay where she was.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Satisfactory

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at The Sidcup Care Home responded to this review on 25 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The overall experience was a good one for her weeks stay while I went away but she was pleased to get back home. Everything was really good and staff caring and kind. She did say the bed was not very comfortable and fell asleep in the chair. Maybe this had its reasons.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at The Sidcup Care Home responded to this review on 24 May 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

Ever since out mother came to live at The Sidcup on leaving hospital I and the rest of the family have known that she was well cared for and safe, she said that she was happy and the staff were kind and thoughtful and made her laugh, when she passed they not only looked after her with love but the whole family supported us at a very difficult time.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was in this home for just three weeks having been discharged from hospital and needing nursing care. I was very apprehensive, having looked after her myself for some years. But I needn't have worried. They did everything they said they would, and more. The were kind and compassionate to my mother, and nothing was too much trouble. They seemed to genuinely care. Sadly she died there and they too seemed very upset, and treated us with great respect and empathy. Although I miss her very much, I know I made the right choice, they couldn't have done more.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Care home very clean. Care of mother good. Some carers better than others. Food OK but not excellent.

How likely would you be to recommend The Sidcup Care Home? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

The Sidcup Nursing & Residential Centre, Bupa care homes at The Sidcup Care Home responded to this review on 29 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of the food served at one of our homes. We would like to contact you so that we can discuss this in more detail. Please can you contact our customer services team be emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

Mums care on the whole very good, some excellent carers. Not always enough staff to cope. Not enough to occupy residents especially in the morning when just watching T.V. Activities staff do a good job in the afternoons for residents who want to go. It would be much better if key workers stayed on the corridor of their allocated residents to keep a good relationship.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Poor

The Sidcup Nursing & Residential Centre, Bupa care homes at The Sidcup Care Home responded to this review on 29 Sep 2015:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can give you a call you to discuss this feedback.

The staff work hard and maintain extremely good conditions for the patients.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since my aunt has been here the care has been excellent. She is clean and comfortable and well fed. If anything needs changing or actioning it is done immediately. Would highly recommend. The staff are all very caring.

How likely would you be to recommend The Sidcup Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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