The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.5 178 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided by The Sidcup Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 100 Service Users
  • Privately Owned
  • Care Offered
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Caroline Soriano (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (100)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for The Sidcup Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.


  • Parking

  • The home has it's own private care park.


The Sidcup Care Home Reviews (178)

Total of 178, showing 21-40
9.5

The Sidcup Care Home has a Review Score of 9.5 (9.544) out of 10, based on 57 reviews in the last 2 years. Over all time The Sidcup Care Home has 178 reviews.

Overall Experience

  • 102
  • 53
  • 11
  • 7
  • 5

Date Published

178
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57
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Review from J B (Respite Resident) published on 3 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was welcomed in a friendly manner by the secretarial staff and daily staff attendants. Direction to dining rooms, lounge and events were explained and encourgaed. Advanced meal options adequate and variety of food good. A good experience during my 2 week stay due to a fall at home requiring treatment
at hospital and whilst my family were on holiday.

Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home

Hello and thank you for taking the time to leave the staff at The Sidcup Care Home a good review. We are so pleased you had a good experience within the home and wish you all the best in the future.


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Review from R B (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife spent 2 and a half weeks in Sidcup Care Home and she received such great care from the staff. I could tell from the cleanliness of the room and bed that all was good. And my wife had clean clothes on every day too. The staff from management down were very kind to me as well.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are so pleased to hear that you felt at ease with your Wife in our care and that she had a positive experience in our care. We are glad to hear that you were impressed with the cleanliness of The Sidcup Care Home and that your Wife was looked after and supported well. Thank you for choosing The Sidcup for your wife's stay.


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Review from M O (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent communication on admission. Staff polite, pleasant, informative. Care provision, Mum's needs were very well catered for. Food good, many choices. Alternatives provided. Senior carers knowledge of conditions, medications and action taken when Mum was unwell was excellent. Entertainment team:
very patient, variety of entertainments and all residents encouraged to take part.

Reply from Rosie Smith, Customer Advisor at The Sidcup Care Home

Hello and thank you for leaving such a positive review for the staff at The Sidcup Care Home. It is always great to hear words like "polite", "pleasant" and "informative" used to describe our staff. We are thrilled to hear that your Mum was so well taken care of when unwell and that the level of care from senior carers was "excellent". We hope that your Mum continues to enjoy her stay with us!


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Review from Dawn N (Daughter of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise The Sidcup Care Home enough. Excellent leadership, great carers who really looked after my dear mum. They genuinely care and are very compassionate and kind. They were always happy to answer questions and responded very positively to requests we had. They tried so hard to help with my
mum's food too. Kitchen staff, cleaning staff excellent. Ten out of ten!

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after to such a high standard. It's wonderful to hear the communication by staff has always been efficient and thoughtful with Mum's care in mind. We will certainly pass your comments on to the manager.


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Review from A Y (Sister of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My disabled brother went for respite for my daughter's wedding as it is hard to travel with him now. He was not happy, never wants respite again there, despite being happy at another care home!
He only was shaved twice in 9 days, left buzzing when colostomy bag come off for 20 minutes. Clothes disappeared
or not ready. Totally horrible experience for him. He won't be back!

Reply from Rosie Smith, Rosie Smith at The Sidcup Care Home

We appreciate you taking the time to leave us your feedback and we are disappointed to hear about your brother's experience. Our resident's health and well-being is an absolute priority. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?


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Review from K H (Daughter of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad came into the care home last September. To date, I cannot praise the home enough. The care, the cleanliness, the dedication, the meal choices, exceed all expectations. The staff here from house services to the caring team all go above and beyond the extra mile. To leave your parent in a care
home, I imagine is one of the most difficult decisions we ever have to make in life. This care home is a real gem of a find, we honestly as a family cannot fault it in any way. The real bonus is how they listen and act upon the voice of the family. Thank you.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and it is lovely to hear that you and your family feel like a part of The Sidcup family. We are glad to help you and your family through such a difficult time. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible.


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Review from Susan W (Daughter of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy and extremely grateful that my mother spent her last few months of life in this beautiful home with the most caring and dedicated staff, who she loved and who made us so welcome. Mum was safe and well cared for, having a lovely room which we are thankful for. I loved visiting Mum here,
nothing was any trouble for the professional, lovely staff, a marvelous team. I was impressed by all the different activities for residents and the hard work of the staff. I cannot thank you enough.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave your review. We are so happy to have been able to care for your mother during her last days. Hopefully, you can go away from this feeling like your loved one received the best possible care.


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Review from R P (Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and secure living experience. Entertainment available has recently been expanded and resident enjoyment and participation notably increased.

Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback. We are glad to hear that you are enjoying the new expanded range of activities on offer. Please let us know if there is anything more we can do to make your stay as comfortable as possible.


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Review from J T (Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here at this care home. I have a nice room and my own TV. Regular meals, a cup of tea in between. Medication seen to. The staff are excellent and work well together. I love the social team, always happy and run lots of entertainment. I would recommend this care home.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are pleased to hear that you are happy at The Sidcup Care Home and we are pleased to hear that you are impressed with the staff. We hope to continue providing you with the best possible care.


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Review from S V (Son of Resident) published on 26 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad used to be in a very bad mood but in the past few months he has been in a very good mood and it's because of all the nurses here, especially two ladies who have been fun.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your Dad in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Matt B (Son of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad was on Granville floor for only two weeks as, unfortunately, he passed away. While he was there, we were very happy with the excellent level of care that he received. All the staff we met were all very professional, kind and caring. They were always friendly and took time to speak to Dad and
always kept us updated on his health and welfare. The room was nice and he enjoyed all the meals which were prepared for him.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your lovely review. We are saddened to hear about your loss and we are glad to help you and your family through such a difficult time. It is always nice to hear words like “kind” and "caring” being used to describe our staff and we are pleased to hear that you were kept updated about your dad's health and welfare. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Alison B (Daughter of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'd like to thank 'all staff' on Granville who made the last 18 months of my lovely mum's life so very comfortable with their dedicated careand touching kindness from the day that she arrived to her last moments. RIP Mum: 17/08/1927 - 29/11/2023

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your mum received the best possible care.


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Review from I B (Son of Resident) published on 12 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team did a fantastic job looking after my dad while he got over a fall. They treated him with dignity and professionalism at all times.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one was cared for and looked after. It is always nice to hear words like “Dignity” and “Professionalism” being used to describe our care. Thank you for choosing The Sidcup for your dad's stay.


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Review from Linda R (Daughter of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at The Sidcup for nearly two years. Sadly, she passed away just after Christmas. Throughout her time as a resident at the home, she was cared for with kindness and dignity. The management and staff on the Knoll floor were always supportive and positive. The atmosphere of the home is welcoming
and cheerful, the food choices are good and the activities are varied. My mum was shy and never wanted to join in much, but the staff always tried to encourage and include her, whilst allowing her to make her own choices. She was cared for professionally and kindly at the end and I would like to thank the home for looking after her so well.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We send our condolences for your loss. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has cared for and looked after. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Phil L (Son of Resident) published on 6 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good friendly staff. Excellent care. Helpful when booking in.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from M S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well-looked after during her week's stay at 'The Sidcup.'
All the staff were very kind and caring towards her. A couple of times she experienced bad nights. On these occasions the staff attended to her promptly and were able to reassure her.
Mum particularly enjoyed going in the pretty
garden and enjoying the fresh air and opportunity to sit outside in the sun. She also enjoyed the company of many of the residents and the lovely staff who were so kind. Thank you Knoll floor!

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are pleased to hear you felt so at ease with your Mum in our care, and to hear the staff were so attentive whenever she needed that extra support. Thank you for choosing The Sidcup for your Mum's stay.


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Review from V W (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone on the ward for their kindness and care for the kindness and care I have received during my stay on the ward. Many thanks for everything and for helping me get back on my feet.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.


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Review from Tracy S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were pleased with the care our mother received.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback and thank you for choosing The Sidcup for your mother's stay.


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Review from Simon V (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for very short-notice respite care. I am very pleased with the care she received. She has thoroughly enjoyed herself and will be back when we go on holiday again.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and we look forward to seeing you all again soon.


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Review from James E (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at The Sidcup Care Home having stayed short visits previously he is happy to stay permanently now. The home is very comfortable and clean. Rooms provide privacy, security and a safe environment and residents freely walk or wheelchair around the home to the lounge for TV, activities
or chatting in the dining room. All staff (reception, maintenance, cleaners, nurses, kitchen, management) are friendly and care about and chat with residents. The food and variety I hear are decent but it's the warm professional staff that really make it a happy home. I visit a lot and agree with my dad, it's a very good care home.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible. It is always nice to kind words being used to describe our staff and our care home. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.


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Current Review Score: 9.5 (9.544)

Overview of Review Score

The Review Score of 9.5 (9.544) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 57 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 54 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.544 for The Sidcup Care Home is calculated as follows: ( (442 Excellents x 5) + (172 Goods x 4) + (43 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 669 Ratings = 4.544

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 54 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 54 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 22 Apr 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.


Awards / Recognitions (7)

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Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.