The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.6 186 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.
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Care Provided by The Sidcup Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1365 – £1365
  • Self-Funded Nursing Care: £1600 – £1600
  • RESPITE Self-Funded Residential Care: £1500 – £1500
  • RESPITE Self-Funded Nursing Care: £1760 – £1760

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact The Sidcup Care Home to find out the exact price for your requirements.

Contact The Sidcup Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Sidcup Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (186)

9.6

The Sidcup Care Home has a Review Score of 9.6 (9.641) out of 10, based on 42 reviews in the last 2 years.
Over all time The Sidcup Care Home has 186 reviews.

Overall Experience
  • 109
  • 54
  • 11
  • 7
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Date Published
  • 186
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Reviewer Connection to The Sidcup Care Home
  • 57
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  • 25
  • 12
  • 10
  • 9
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  • 5
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Total of 186, showing 61-80
Review from Margaret W (Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, I have found this home very good. Staff are caring and kind. Food is good, served in a clean and beautiful environment. The choice to eat in your own room is extra special. The garden is very pretty and well-maintained. Chiropody and hairdressing on site are very pleasing, offering a manicure
is a bonus. Many activities are provided and are fun, especially the exercises. Time allowed for going outside with residents, helping them to finally walk alone, seems very limited. Staff at times are too rushed, creating unwelcome tension, therefore, more staff are necessary.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “caring” and “kind” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.

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Review from Ian M (Son of Resident) published on 1 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was looked after exceptionally well during his 2 year stay in The Sidcup Care Home. He was always happy, chatting with the staff, particularly when they were bringing round the tea trolley.
Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind review. We are so pleased to hear you were happy with the exceptional care provided to your father during his stay with us. We hope The Sidcup Care Home did everything to make his stay as comfortable as possible.

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Review from Eleanor P (Daughter of Resident) published on 1 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has settled in well and seems comfortable and happy. He has been able to develop his independence thanks to the helpful and well-motivated staff.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible and we hope they feel like a part of our care home family. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Review from S W (Daughter of Resident) published on 23 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very satisfied with the care provided by staff at the home. The important matters for us are; quality of care, the empathy and experience of staff, cleanliness, quality and variety of food, and medical and healthcare support. We have no hesitation in giving a high rating for each off these.
The home is well-managed. We needed time to satisfy ourselves as to whether simple respite or long term stay was the most appropriate and we were not hurried into a decision, there was an appreciation that these decisions take time to reach and implement.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope The Sidcup Care Home did everything to make the transition as easy as possible. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible. Thank you for choosing The Sidcup for your stay.

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Review from S S (Respite Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant, relaxed and comfortable short stay, giving the family a well-deserved break. Supportive, caring and dedicated staff trying their best to keep everything running smoothly, but one can see the need for extra hands which will help in the long run. This would also enable them to give a little
bit more attention to residents who, at times, need more attention and help. Overall, well maintained and well-run home. I would certainly recommend it to friends and family.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after especially to hear words like “supportive” and “caring” being used to describe our care. We will pass on your review to the management and staff of The Sidcup, they will be delighted to know. We will take your suggestions into consideration to improve our service.

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Review from Aphroze R (Sister of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very impressed by the excellent services provided by The Sidcup Care Home and the entire staff's dedication, patience and care. The management team have always been very helpful and polite and has given me a lot of support. I would also like to thank the chefs for the excellent meals they prepared.
The reception staff are exceptionally nice and friendly. I would, without any hesitation, give the care home and all its staff a 10/10. Please keep it up. A big thank you to all of you.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your sister in our care. We hope to continue providing your loved one with the best possible care. Please let us know if there is anything we can do to make their stay as comfortable as possible.

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Review from John S (Respite Resident) assisted by family/friend published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent two weeks here because my wife had an operation and needed recovery time, I was really apprehensive at first but everyone from the reception to every member of staff was welcoming, caring, helpful and friendly, which took away any anxiety. The food was very good. I cannot fault any aspect of
my stay.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear words like “welcoming, caring, helpful and friendly” being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care and thank you for choosing The Sidcup for your stay.

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Review from J W (Daughter of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team has been so helpful and supportive with my father's placement. They are so compassionate and caring to me and him in this stressful time. They even celebrated his eighty-ninth birthday with banners and a cake when we couldn't make it.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind feedback. We are so happy that we were able to help celebrate and make your father's birthday special for him.

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Review from J R (Wife of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was my husband who went into care to give me a break, this is the second time he had gone to this home and the staff seemed very nice. He has dementia so it is hard a true picture for me to give you.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your husband in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Susan K (Daughter of Resident) published on 21 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was placed in The Sidcup Care Home for respite after a stay in hospital for almost a month.
Although this is not a dementia care home (which my mum has), they treated her very well, with dignity and care. They kept in constant contact with myself, making sure everything was being put in place
and contacted me straight away when a doctor had to be called.
I would highly recommend the staff and care home for putting the resident's needs and welfare at the top of the list. They are kind and caring as you would want for your relative.
Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

We appreciate the time you have taken to give us your feedback. It is always so nice for us to hear family members feel so at ease knowing their loved one is receiving such a high level of attention and care. Please let us know if there is anything else we can do to make your mum's stay as good as possible.

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Review from G E (Respite Resident) published on 10 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I booked to stay after major surgery for two weeks and found it restful - great staff, and it allowed me to start my recovery before going home. I found the medical staff excellent and very caring.
Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are pleased to hear words such as "excellent" and "caring" used to describe the support our staff provide. Thank you for choosing The Sidcup for your stay.

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Review from W S (Daughter of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father recently spent his last few days at The Sidcup Care Home. Being a new resident, the staff did not get a chance to know Dad, or us, before he passed away, yet the care and compassion shown were exceptional. From the moment we entered the home to look around, when choosing a place for Dad, there
was an immediate feeling of warmth and welcome. Choosing a home for a loved one is difficult but The Sidcup is definitely worth a visit to get a feel for the home.
Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and are pleased to hear the care and compassion shown were exceptional. Hopefully, you will go away from this feeling like your father received the best possible care.

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Review from Kay S (Daughter of Resident) published on 12 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is a new resident and is receiving palliative care.
Every staff member we have met this week are kind and caring towards my mum.
Although it is very early days, my initial thoughts are that she will be treated well and shown kindness. Which is so important to all of the family.
Thank you to
the staff for making my mum feel welcome!
Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

We appreciate you taking the time to leave us your lovely comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything more we can do to make your Mum's stay as comfortable as possible.

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Review from Marsha J (Niece of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has recently passed away at the age of 99. She was a resident in The Sidcup Care Home for two and a half years. She was always treated with the utmost kindness and care. On her passing, the staff have been very helpful during this difficult time.
Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

We really appreciate you taking the time to leave us your kind comments. We are always glad to help you and your family through such a difficult time. Hopefully, it is a big comfort for you to know your aunt received the best care possible.

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Review from Brian S (Son of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I and my family would like to thank The Sidcup Care Home for the great care that they took of my mother. The whole team at the home are marvellous, professional caring people. She was at the home for over four years until her passing in December. The whole team there from reception, nurses, carers,
entertainment team, housekeeping, catering, administration to hairdressing did a wonderful job. My mother was very happy and well cared for at the home, please pass on our thanks to all of the staff there.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us your lovely review. Hopefully knowing how well your mother was cared for gives you comfort now. Thank you again for your kind review.

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Review from Kevin G (Son of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family were very happy with the care that Mum received at The Sidcup Care Home. All of the staff on the Granville floor and the reception and admin staff were very kind and the fact that Mum was kept comfortable and cared for will be a comfort to us going forward.
Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are glad to have given your mum the best comfort and kindness. Hopefully, you can go away from this knowing she received the best care possible.

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Review from M F (Daughter of Resident) published on 21 November 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Do not put your loved one in this home.
On the surface, the staff are very friendly and look efficient. Appearances can be deceptive. My mother was in there for 3 weeks. She had been feeling unwell and we both asked for a doctor on several occasions.
We went in to bring her home for the day and
as soon as I saw her lying on the bed I knew something was seriously wrong. She was contorted and delirious. She couldn't even stand up! I immediately decided to take her to A&E.
The staff suddenly came out of nowhere and were all flustered and in panic. I gave them a piece of my mind and we left.
On arrival at the hospital. My mother was found to be severely dehydrated and with an extremely high rate of infection in her blood. These people are supposed to care!
I made an official Complaint. Waste of time. There are also no safety measures for visitors. We walked in and cleared her room without being questioned at all! I could have been anybody!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your feedback we do take all concerns seriously. We are aware of this concern and that a response has been issued in line with our complaints policy.

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Review from Michael S (Respite Resident) assisted by family/friend published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I went into The Sidcup care home in October for a week. Although I never saw a manager, the staff were friendly and caring. Night-time staff lacked experience putting on the sheath at night, which resulted in wet beds for me for six nights and made me feel very disappointed. I didn't get offered a shower
every day. Although I could shower myself, I was waiting to be told it was my turn.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and our residents' health and well-being are an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Review from P C (Daughter of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This seems to be a very well-run and caring home. It is always clean and tidy and the staff are excellent. My mother has only been there since the end of May and they have done everything possible to assist her and keep me informed. I am unable to comment on the activities as Mum is bedridden and therefore,
does not join in.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We hope The Sidcup care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.

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Review from I B (Daughter of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived to visit Dad, he was upset for some reason. There were two lady carers with him, like a pair of angels trying to console him. I was impressed. The carers are so kind and patient with Dad and no doubt, with the other residents there too. They are always nice to me too.
Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like "kind" and "patient" being used to describe our care. Please let us know if there is anything we can do to make your Dad's stay as comfortable as possible and we look forward to seeing you again soon.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.641 for The Sidcup Care Home is calculated as follows: ( (381 Excellents x 5) + (72 Goods x 4) + (26 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 493 Ratings = 4.641
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 09 Oct 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sidcup Care Home to verify any information. View our terms and conditions. The Sidcup Care Home has an Enhanced Service - more info.