The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.6 184 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

Show The Sidcup Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (184)

Total of 184, showing 101-120
9.6

The Sidcup Care Home has a Review Score of 9.6 (9.622) out of 10, based on 46 reviews in the last 2 years. Over all time The Sidcup Care Home has 184 reviews.

Overall Experience

  • 107
  • 54
  • 11
  • 7
  • 5

Date Published

184
19
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46
138

Review from Susan K (Daughter of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy in the home and well cared for.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you for taking your time to write us a lovely review. We are very glad your mother is well cared for and happy with us.

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Review from N R (Wife of Resident) published on 8 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, cooperative and caring. The facilities are good and clean. My husband has been extremely well supported in his time at the nursing home.

Reply from penelope kudelnitzky, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time out to leave a review for our care home The Sidcup. Our resident’s health and well being is an absolute priority, and if there is anything else we can do, please do let us know.

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Review from C R (Daughter of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in The Sidcup Care Home for 12-years. She is extremely disabled after suffering a massive stroke. The care she has received was always very good, and during the Covid pandemic, excellent. I had my first visit for a year yesterday, and she was very happy and well. Thank
you to all the amazing staff at The Sidcup Care Home.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you so much for your lovely words; we really appreciate receiving your kind review. We are so pleased that you have been able to visit, and that your Mother is happy. Please let us know if there is anything we can do for you and your family.

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Review from R H (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with this care home (The Sidcup). Staff extremely professional and caring. My mum has always been happy with all the staff. Thanks to everyone at The Sidcup Care Home for looking after my mum, especially during these difficult times.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you so much for taking your time to leave such a lovely review - we are so glad you are happy with the care mum is receiving - if there is anything further we can do for you at this time, please let us know!

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Review from Sandra C (Daughter of Resident) published on 29 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

First time I have been into the rooms as my mother was admitted during the lockdown. The staff are all amazing, friendly and caring. However, I was very disappointed with the room. The carpet is threadbare, two drawers in the wardrobe are broken and unusable. The walls could do with a coat of paint.
The chair has seen much better days. Altogether, not a welcoming room, not very happy. Very disappointing.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

We really appreciate you sharing your feedback with us; thank you for taking the time to do so. We will pass on your comments to the home manager. Please let us know if there is anything else we can do.

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Review from Gillian M (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for five years. My family have always been very happy indeed with the care, love and attention she has received at all times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind feedback; we really appreciate receiving your review. We are so pleased to hear that you're happy with the care and attention your Mother receives in our home. Please let us know if there is anything we can do for you and your family.

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Review from Jacqui M (Daughter of Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely happy with the care and respect that has been shown to my mum and me. Not being able to see my mum from September 2020 has been difficult for me, but FaceTime and calls that the home has set up have been wonderful. I cannot thank all the staff enough.

Reply from Melanie Cope, Customer Service Adviser at The Sidcup Care Home

Thank you so much for taking the time to leave such a lovely review. Please let us know if there is absolutely anything further we can do for you and your family at this time.

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Review from Christine L (Daughter of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy at The Sidcup Care Home. She and I are treated with great kindness. Mum was rather confused recently, however, said: "can I stay here". As Mum is receiving palliative care, I am allowed to visit her in her room. Visiting the care home, I can see the distress to staff and residents
not being able to see family and friends. The staff are trying to compensate for the loss residents are feeling.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. Thank you for trusting us with your mum's care.

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Review from Lorraine B (Daughter of Resident) published on 26 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has very sadly just passed away. It’s such a hard, sad time for us all and it has been particularly hard through covid. We were kept up to date with Mums well being, and thank god were able to see her before she passed and I was actually with her. The staff were so lovely and caring and were
there for me at the time as well as looking after Mum for the last 18-months of her life. We popped into the home whenever we wanted before covid and always felt very welcome and involved. I am very pleased we chose the Sidcup for Mum, and we thank you all very much for Mum's care.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Sidcup Care Home

Please let us know if there is anything else we can do for you or your family. Thank you for the kind comments.

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Review from Paul M (Son of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at The Sidcup Care Home for almost a year. Throughout that time, she was treated with great care and respect, and I have no hesitation in recommending the home to others. In fact, I will try to make sure my father goes there if the situation arises.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Sidcup Care Home

Please let us know if there is anything else we can do for you or your family. Thank you for your kind words.

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Review from Christine D (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Sidcup Nursing Home on 13th March 2018. She was a resident there until she passed on 19th October 2020.
During her stay, she was always shown love and consideration. She was a very shy person, and she was shown dignity and loving care. I was very happy with the care from the nurses
and carers.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Sidcup Care Home

We are saddened to hear about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from Dean W (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm happy here.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for sharing your really kind review with us.

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Review from Roy R (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here, everyone is nice.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for taking the time to leave us lovely feedback.

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Review from Janet D (Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm looked after very well.

Reply from Emily Wilson, Customer Advisor on behalf of the team at The Sidcup Care Home

Thank you for your positive feedback, we really appreciate it.

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Review from P S (Son of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum enjoys living at the home. There are lots of activities that she joins in with, and the staff are always willing to help, and there are no bad odours. She enjoys her food which there is always a choice. However, one concern on numerous occasions as she is deaf, her hearing aid was not in and therefore
very frustrating for her and the family; to join in with activities was challenging.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home manager to help us continually improve our service.

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Review from D H (Daughter of Resident) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum's care home is friendly and her care is good. The staff are very nice. The rooms are, in my opinion, far too small with insufficient wardrobe space.
The decor is a little dated. The garden is nice but needs more tables and chairs and a covered outdoor space for colder days and to make more space
should more people wish to go into it/outside.
It needs music in the rooms if you wanted to lighten the mood.

Reply from Emily Wilson, Customer Services Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. Our resident’s health and well being is an absolute priority. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from Sheila W (Daughter of Resident) published on 26 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent three years in The Sidcup Care Home until her sad death on the 11th May. The staff are wonderful and treated my mother with gentleness, professionalism and dignity. They all loved my mother as she was very sweet and gentle natured right up to the end and they did all they could to ensure
my mother was happy and in good health.
My whole family will forever be grateful to them and thank them sincerely for making the last few years of her life happy ones.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

We are very sad to hear about your loss. We can only hope you feel like your mother received the best possible care.

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Review from O P (Resident) published on 8 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very helpful. Your food is wonderful. I would love to come back if ever I was ill again. The hairdressers I found done a lovely job on my hair as it hasn't been washed for 8-weeks, all-round I am very happy here.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for the lovely comments. We are very happy to hear you enjoyed your stay.

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Review from Diane R (Wife of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my husband was admitted, he has been treated with the utmost dignity and respect and I have seen the most magical improvement in him in just a couple of weeks. All the nursing staff are so caring with both my husband and myself.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

We are very happy to hear you can feel at ease with your husband in our care. Thank you for the kind comments.

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Review from B W (Son of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father enjoyed his stay over Christmas having stayed before for his 101st birthday. Entertainment and care was first class and he hopes to stay for his 102nd birthday.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Congratulations to your father! We are very happy to hear he enjoyed taking part in all the celebrations.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for The Sidcup Care Home is calculated as follows: ( (406 Excellents x 5) + (97 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 545 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sidcup Care Home to verify any information. View our terms and conditions. The Sidcup Care Home has an Enhanced Service - more info.