The Sidcup Care Home

My mother in law spent her last few weeks in this care home and we feel that she did not get the care an 87-year-old lady should have received. We understand that due to COVID restrictions this would make it harder to see her but when you are told that we would be able to be with her when the time came it made it easier to except but this was not the case and she died on a Sunday afternoon all on her own. This is just not acceptable as we were not given the chance to say goodbye. When we were allowed to go and see her she was clearly left in her own mess as the smell was horrible and they came running to say they were just about to clean her again. This is not acceptable.

My father-in-law was only with you for a very short time, during which he was in isolation. The staff cared for him, washed, shaved him, ensured he was calm and facetime calls were arranged. The reception was bright and busy, ready for Christmas. Phones were answered quickly and helpfully. Thank you very much to all at Sidcup Care Home.

I came into The Sidcup in August for respite. I like the home. I have a nice room, the food is good and all staff are very caring and friendly. I would like to become a permanent resident here if my wife can join me too.

She has been spoken to very disrespectfully on numerous occasions. Extremely poor care.

I would not recommend it here to friends or relatives.

Since my mother has arrived at the home we have been grateful and happy with the care and kindness showed to her.

Cleanliness of room excellent, but toilet facility could be improved.

Was told this care home provided excellent end of life care by hospice, so agreed to my husband being transferred there. Issues from the start, some resolved after settling in period. Three daytime staff were excellent but night staff, mostly agency, were not so good, uncaring and slow to respond when the help buzzer was pressed. I appreciate it is a hard job to care for people on end of life care, but it is their choice to work there.

My mum stayed for a few weeks for palliative care. I found the staff to be very kind to my mum, and I felt that they cared. With restrictions of Covid, it did make the situation more difficult, but fee; she got the care she needed.

Thank you to all the staff of the nursing home for looking after our aunt and all the other residents, especially for keeping them safe in these very difficult times.

My mother is very happy in the home and well cared for.

Staff are friendly, cooperative and caring. The facilities are good and clean. My husband has been extremely well supported in his time at the nursing home.

My mother has been a resident in The Sidcup Care Home for 12-years. She is extremely disabled after suffering a massive stroke. The care she has received was always very good, and during the Covid pandemic, excellent. I had my first visit for a year yesterday, and she was very happy and well. Thank you to all the amazing staff at The Sidcup Care Home.

I am very happy with this care home (The Sidcup). Staff extremely professional and caring. My mum has always been happy with all the staff. Thanks to everyone at The Sidcup Care Home for looking after my mum, especially during these difficult times.

First time I have been into the rooms as my mother was admitted during the lockdown. The staff are all amazing, friendly and caring. However, I was very disappointed with the room. The carpet is threadbare, two drawers in the wardrobe are broken and unusable. The walls could do with a coat of paint. The chair has seen much better days. Altogether, not a welcoming room, not very happy. Very disappointing.

My mother has been here for five years. My family have always been very happy indeed with the care, love and attention she has received at all times.

I have been extremely happy with the care and respect that has been shown to my mum and me. Not being able to see my mum from September 2020 has been difficult for me, but FaceTime and calls that the home has set up have been wonderful. I cannot thank all the staff enough.

My mother is very happy at The Sidcup Care Home. She and I are treated with great kindness. Mum was rather confused recently, however, said: "can I stay here". As Mum is receiving palliative care, I am allowed to visit her in her room. Visiting the care home, I can see the distress to staff and residents not being able to see family and friends. The staff are trying to compensate for the loss residents are feeling.

Our mum has very sadly just passed away. It’s such a hard, sad time for us all and it has been particularly hard through covid. We were kept up to date with Mums well being, and thank god were able to see her before she passed and I was actually with her. The staff were so lovely and caring and were there for me at the time as well as looking after Mum for the last 18-months of her life. We popped into the home whenever we wanted before covid and always felt very welcome and involved. I am very pleased we chose the Sidcup for Mum, and we thank you all very much for Mum's care.

My mother was a resident at The Sidcup Care Home for almost a year. Throughout that time, she was treated with great care and respect, and I have no hesitation in recommending the home to others. In fact, I will try to make sure my father goes there if the situation arises.