The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
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9.6 184 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

Show The Sidcup Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (184)

Total of 184, showing 121-140
9.6

The Sidcup Care Home has a Review Score of 9.6 (9.622) out of 10, based on 46 reviews in the last 2 years. Over all time The Sidcup Care Home has 184 reviews.

Overall Experience

  • 107
  • 54
  • 11
  • 7
  • 5

Date Published

184
19
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46
138

Review from S F (Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Brought in from hospital January 2019.

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Review from J P (Daughter-in-law of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home overall is excellent. My mother-in-law has settled well. Having the hairdressers on site is excellent as my mother-in-law always loved to have her hair done every week. The staff in the hairdressers always make you feel very welcome. All the staff in the home are brilliant.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We are very delighted to hear your mother-in-law has settled well. Please let us know if there is anything else we can do to make her more comfortable.

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Review from T A (Daughter-in-law of Resident) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so blessed to have found this setting. The staff were amazing and we know that our Mum was given the best care possible. Treated with respect, dignity and love, she was comfortable and at peace. We are sad her journey was not longer, due to her terminal illness, but are so grateful for the service
provided, not only to her but to us as a family. We were kept informed and supported at all times. A beautiful, clean environment, with beautiful, kind, caring staff. Thank you so much.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We are very sorry to hear about your mother. Hopefully you can go away from this feeling like your loved one received the best possible care.

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Review from A M (Respite Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Made to feel welcome right from the start and continued throughout my stay. Thank you very much.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We really appreciate the kind words.

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Review from Irene L (Respite Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found all the staff were very caring and thoughtful. The room was kept clean and refreshments fine.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for taking the time to leave such lovely feedback.

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Review from Stephen G (Son of Resident) published on 9 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went on my first impression. The receptionist was understanding, professional and helpful. The care team were and are amazing. The care, help and support are 100%. I would definitely urge anyone who is not sure to go and speak to the Sidcup team. I know I have made the right choice.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for such a lovely review. We are delighted to hear you can trust us with your loved ones care and can feel at ease doing so.

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Review from Terry K (Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are good.

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Review from J S (Daughter of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Many of staff very attentive to mum but she needs checking on more often. Have found mum with pyjamas on under her clothes, no hearing aids in. Jugs to heavy for her to pour her own juice. Very few staff to be found at weekends. My sister and I feel we need to come into check on her every day.

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Review from J G (Friend of Resident) published on 5 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a daily visitor to Sidcup Care Home, I am impressed by the care to residents and visitors. Staff are always available to discuss or answer questions when asked.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for such a lovely review. We hope to see you again soon!

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Review from J R (Respite Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My respite stay at The Sidcup Care Home was a memorable experience. The staff were kind and friendly. The surroundings are pleasant.
There was a happy atmosphere which helped my recovery during a difficult time in my life. I have recommended The Sidcup already to several people.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your lovely review. We are delighted to hear you enjoyed your stay at the Sidcup. We hope to see you again soon.

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Review from Ann C (Wife of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is very happy in the home. The staff are so kind and helpful. My husband is looked after so well, it means a lot to me as his wife.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We are delighted to hear that your husband is happy in our care.

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Review from R H (Daughter of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a big improvement to the management and staff levels recently. I really hope Bupa work to keep their good staff.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your feedback. We are happy to hear you are satisfied with the changes in our care home. However our residents come first, so please let us know if there is anything else we can do for your family.

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Review from K S (Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm happy that I am here. I think the staff are very friendly and very good to me and I would like to say thank you to everyone.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. Please let us know if there is anything we can do to make your stay more comfortable.

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Review from D C (Daughter of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is exceptional. From my first visit, I felt welcomed and felt my dad's needs were always put first. They couldn't wait to receive my dad into their care. They looked after him so well, treated him with dignity and, although he could be difficult at times, they were so gentle and attentive.
I would highly recommend this place to anyone.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We hope our care home did everything to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one was cared for and looked after.

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Review from A M (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service I have received during my stay has been very good. All the staff have been very kind and helpful. I would like to say thank you all and well done.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for such a lovely review. We are very happy to hear you enjoyed your stay with us. Please don't be a stranger and come down to visit us.

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Review from Barbara B (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy. I've got to know a lot of people here and they are all very nice, caring and supportive.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review, Barbara. We are happy to hear you feel like a part of our Sidcup family. Please let us know if there is anything we can do to make your stay more comfortable.

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Review from Caroline H (Niece of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was in The Sidcup for 5 1/2 years. The staff always looked after her well. They always did all they could for her comfort and well being even though she was not the easiest or happiest person. When her husband of 67 years died, everyone at the home went out of their way to comfort her and involve
her in activities to help her to cope. There was always a welcoming attitude to visitors whenever they came.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words, Caroline. We are pleased to hear you could feel at ease with your aunt in our care. We are glad we could help you and your family through such a difficult time as well.

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Review from Amy W (Granddaughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my grandfather became unable to care for himself, we, as a family, took the difficult decision to find a suitable care establishment for him. As soon as we visited The Sidcup Care Home we knew this would be his 'home from home', we were shown around by a lovely young lady who said she was the
deputy home manager, she answered all of our questions and made us feel really at ease.
I am pleased to say that he has lived there very happily for the last 15 months. From day one, the staff were welcoming, caring and totally professional. He settled immediately and blossomed with the delicious and nutritious meals, fun activities and outings and the loving and devoted care of all staff.
Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with him. Nothing was too much trouble. Suffering from a health condition, he was always treated with respect and dignity and we are so grateful for all the loving care he has had. Thank you all.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

Thank you for your kind words. We are very happy about your grandfather being able to come out of his shell and take part in our activities. We have a genuine regard for all of our residents and we are humbled you chose to trust us with your loved ones care.

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Review from D H (Daughter-in-law of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother-in-law was admitted to this care home end of November we found her room very dirty and the staff left dirty pads in the bathroom. When she went into the hospital with MRSA, we decided to look around for a new care home. She is now so much happier and well cared for I would not recommend this
home.

Reply from Greta Narbutaityte, Customer Adviser at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
The Bupa Customer Care Team.

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Review from M N (Daughter-in-law of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home provided excellent end of life care to my mother in law, they ensured her comfort and that her dignity was promoted during this difficult time for the family.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for The Sidcup Care Home is calculated as follows: ( (406 Excellents x 5) + (97 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 545 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Sidcup Care Home to verify any information. View our terms and conditions. The Sidcup Care Home has an Enhanced Service - more info.