The Sidcup Care Home

My husband is very happy in the home. The staff are so kind and helpful. My husband is looked after so well, it means a lot to me as his wife.

There has been a big improvement to the management and staff levels recently. I really hope Bupa work to keep their good staff.

I'm happy that I am here. I think the staff are very friendly and very good to me and I would like to say thank you to everyone.

This place is exceptional. From my first visit, I felt welcomed and felt my dad's needs were always put first. They couldn't wait to receive my dad into their care. They looked after him so well, treated him with dignity and, although he could be difficult at times, they were so gentle and attentive. I would highly recommend this place to anyone.

The service I have received during my stay has been very good. All the staff have been very kind and helpful. I would like to say thank you all and well done.

I am very happy. I've got to know a lot of people here and they are all very nice, caring and supportive.

My aunt was in The Sidcup for 5 1/2 years. The staff always looked after her well. They always did all they could for her comfort and well being even though she was not the easiest or happiest person. When her husband of 67 years died, everyone at the home went out of their way to comfort her and involve her in activities to help her to cope. There was always a welcoming attitude to visitors whenever they came.

Whenever we visited we also received a warm welcome and on several occasions, we enjoyed lunch with him. Nothing was too much trouble. Suffering from a health condition, he was always treated with respect and dignity and we are so grateful for all the loving care he has had. Thank you all.

My mother-in-law was admitted to this care home end of November we found her room very dirty and the staff left dirty pads in the bathroom. When she went into the hospital with MRSA, we decided to look around for a new care home. She is now so much happier and well cared for I would not recommend this home.

This home provided excellent end of life care to my mother in law, they ensured her comfort and that her dignity was promoted during this difficult time for the family.

The nursing team who looked after my mother were very caring and looked after her so well. Despite Mum being unconscious when she arrived and passed away, they would always salute her and talk to her. The nurses reassured and looked after us, the family. We are so pleased to have chosen The Sidcup Care Home.

The place was all I could ask for. Thanks to everyone.

I am very happy and quite content to stay.

Some night staff are not very helpful.

A big thanks to everyone.

I have been a resident for nearly 2 years and I have enjoyed my stay here. I have visited other homes and they are not as nice as The Sidcup. I especially like some of the staff who help me.

It's with a heavy heart that I leave this review as there are some genuinely friendly, kind and smiley carers and receptionists in this home but unfortunately the overall experience was one of extreme stress for my sister and I (when we should have been looking after our dad recovering from an operation) having our mother stay in respite at this care home for 4 weeks. A chain of broken promises - she wasn't showered/washed for 4 days on one occasion despite us asking repetitively and being promised she would be. We found a rash on her face that apparently staff didn't notice, and then still didn't call the doctor despite staff writing it in the book. After complaining to the manager, she discovered that my mother had no care plan in place at all, apologised and immediately put a plan into action. The last and final disappointment was when she'd had a fall and we found her with diarrhoea and again "no one had noticed".

Since my mother has been admitted to The Sidcup I have been very pleased with the care she is receiving. My mother is very introvert and doesn't like mixing with other people but the staff at The Sidcup have made her feel very welcome and put her at ease totally with unfamiliar surroundings. I feel totally at ease with my mother being in here.

My mother has been resident in The Sidcup Care Home since December 2017 due to her physical ability to look after herself. Overall we and she have been very happy with the care she is receiving. As with any such home, some days the care is better than others and it is obvious that there is a shortage of care staff on some days. We have no reason to believe that mum suffers from any slowness to deal with her needs, but it would be nice if staffing levels were consistent to ensure a high, constant level of care.

We are so grateful to all the staff, especially those on the first floor, who cared for our mum with Tenderness and Concern for her well being. They would kiss her, sing with her and had her laughing. They did their utmost on all levels. When mum passed they stayed with me to help me through a terrible and stressful time. I could write a book full of praise on all the staff from the Office through to carers. The food was lovely and they bent over backwards to try and get mum to eat and drink. The facility is very clean and well kept up even the maintenance man who put mum's pictures up on the wall exactly where mum wanted to have them placed.

Thank you to everyone forever.