The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
Review Us
9.6 184 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (184)

Total of 184, showing 141-160
9.6

The Sidcup Care Home has a Review Score of 9.6 (9.622) out of 10, based on 46 reviews in the last 2 years. Over all time The Sidcup Care Home has 184 reviews.

Overall Experience

  • 107
  • 54
  • 11
  • 7
  • 5

Date Published

184
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46
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Review from Vishvanath N (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The nursing team who looked after my mother were very caring and looked after her so well. Despite Mum being unconscious when she arrived and passed away, they would always salute her and talk to her. The nurses reassured and looked after us, the family. We are so pleased to have chosen The Sidcup Care
Home.

Reply from Greta Narbutaityte, Customer Advisor at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from E W (Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The place was all I could ask for. Thanks to everyone.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear about your positive experience with the home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Joan Y (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have now been here over a year and have settled down to being here for a long time.
I am very happy and quite content to stay.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you have settled in to the home and appreciate your comments regarding being content to stay. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Olive M (Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Breakfast too late 9.30 - followed by lunch 12.20.
Some night staff are not very helpful.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from Beryl B (Daughter-in-law of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother in law was only here for one week, but everyone was so friendly and professional.
She was as happy as she could be.
A big thanks to everyone.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mother-in-law had a positive experience with the home and appreciate your comments regarding everyone there being friendly and professional. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Matilda E (Resident) assisted by family/friend published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for nearly 2 years and I have enjoyed my stay here. I have visited other homes and they are not as nice as The Sidcup. I especially like some of the staff who help me.

Reply from Andrew Hyland, Customer Adviser at The Sidcup Care Home

Thank you for your review. We are pleased to hear about your positive experience in the two years you have stayed at the home. We appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Natalie W (Daughter of Resident) published on 19 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

It's with a heavy heart that I leave this review as there are some genuinely friendly, kind and smiley carers and receptionists in this home but unfortunately the overall experience was one of extreme stress for my sister and I (when we should have been looking after our dad recovering from an operation)
having our mother stay in respite at this care home for 4 weeks. A chain of broken promises - she wasn't showered/washed for 4 days on one occasion despite us asking repetitively and being promised she would be. We found a rash on her face that apparently staff didn't notice, and then still didn't call the doctor despite staff writing it in the book. After complaining to the manager, she discovered that my mother had no care plan in place at all, apologised and immediately put a plan into action. The last and final disappointment was when she'd had a fall and we found her with diarrhoea and again "no one had noticed".

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Charles H (Son of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been admitted to The Sidcup I have been very pleased with the care she is receiving. My mother is very introvert and doesn't like mixing with other people but the staff at The Sidcup have made her feel very welcome and put her at ease totally with unfamiliar surroundings. I feel
totally at ease with my mother being in here.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the staff welcoming and putting your mum at ease. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from David P (Son of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been resident in The Sidcup Care Home since December 2017 due to her physical ability to look after herself. Overall we and she have been very happy with the care she is receiving. As with any such home, some days the care is better than others and it is obvious that there is a shortage
of care staff on some days. We have no reason to believe that mum suffers from any slowness to deal with her needs, but it would be nice if staffing levels were consistent to ensure a high, constant level of care.

Reply from Josephine Gaupholm, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home. We are pleased to hear that you and your mother have overall had a positive experience at the home and appreciate your comments regarding the staffing situation. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team

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Review from Gillian C (Daughter of Resident) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to all the staff, especially those on the first floor, who cared for our mum with Tenderness and Concern for her well being. They would kiss her, sing with her and had her laughing. They did their utmost on all levels. When mum passed they stayed with me to help me through a terrible
and stressful time. I could write a book full of praise on all the staff from the Office through to carers. The food was lovely and they bent over backwards to try and get mum to eat and drink. The facility is very clean and well kept up even the maintenance man who put mum's pictures up on the wall exactly where mum wanted to have them placed.


Thank you to everyone forever.

Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for your review of The Sidcup Care Home, we are pleased to hear that you have had a positive experience of our care home and glad you were well supported through this time. We appreciate your comments on the staff and we will share these with the care home's manager. The Bupa Customer Care Team.

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Review from Diana G (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in this home.
The management in this home are extremely poor and they would not communicate with you.


The care my mum received was sporadic. If the bell was rung for help by the residents then it would take a while if at all for anyone to tend to them. I also found that the home could

smell and did not seem clean in the rooms especially the toilets.


The staff did not seem to want to interact with the residents and it always seemed to them a chore to do anything for them.


When you needed a member of staff there was never anyone around they were either on their breaks which they all seemed to go together or meetings.


My mother was moved to another home in Chislehurst and the care she received there was so much more superior. Plenty of friendly staff who cared and good communication with management.


Needless to say, I would not recommend the Sidcup.

Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

I am really sorry to hear that you were dissatisfied with the care your mother received while in our home. Our residents’ wellbeing is of the utmost importance to us and we take all complaints very seriously. Please could you provide specific feedback to feedback@bupa.com and we will investigate your comments fully. Thank you for raising your concerns.

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Review from Tom S (Son of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sidcup Care Home treated my Dad with the utmost respect at all times. The care he received was second to none. At all times the staff made sure my Dad's dignity was respected and upheld too, as much as was possible. If there was a time things were not right as I saw it the staff always made sure it
was corrected immediately. I have nothing but praise for all the staff at Sidcup Care Home and would not hesitate to recommend.

Reply from Gabriella Mills, Customer Adviser at The Sidcup Care Home

Thank you for the review of The Sidcup care home. We are pleased to hear that your Dad was well cared for and you were happy with the staff there. We appreciate your comments and will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from J A (Granddaughter of Resident) published on 4 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My nan moved in this week from hospital. She was very worried but all the staff have been very friendly and helpful.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

That's great to hear that she is settling in okay and our wonderful staff helped her during this process.

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Review from Roy B (Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My uncle seems happy and well cared for.

Reply from Natalie Krisman, Customer Service Adviser at The Sidcup Care Home

I am pleased to hear this! Thank you for your review

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Review from R E (Husband of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

We were disappointed by the week's respite stay at this home. The initial assessment was thorough and helpful and special bed arrangements were promised (and interesting activities). In the event the night was cold, the bed fittings had not been attached; and this lack of attention to detail was characteristic
of the stay.
At £1340 for the week we did not think this was good value for money.

Reply from Natalie Krisman, Customer Services Administrator at The Sidcup Care Home

Thank you for your feedback about The Sidcup and I'm sorry to hear this. If you would like us to look in to this further, please can you contact our customer services team by emailing feedback@bupa.com

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Review from Janette B (Daughter-in-law of Resident) published on 20 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my in-laws are residents in The Sidcup Care Home and it is such a comfort to know that they are both safe and being well looked after. The Home itself is bright and welcoming, it is well maintained and it is good to see the standards in decorating and refurbishment are ongoing.
In my opinion,
the staff are your biggest asset and their care and dedication deserve the highest praise, they work in an environment which takes much patience and tasks some of us couldn't face day in day out. They are all very friendly and professional and always available to listen and help with any queries we may have.

Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

Thank you for your review. It is lovely to hear the kind words about our staff and much appreciated, it must give you such peace of mind knowing that they are well cared for in our care.

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Review from G M (Daughter of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This nursing home has been on a speedy path of improvement for the last couple of years and is now of a very high standard. My mother settled quickly, helped no doubt by the easy, friendly manner of the staff who made every effort to get to know her needs.
In the last couple of weeks of her life, the
staff exceeded all expectations. The kindness, compassion and dignified way in which she was treated, their constant check up with cheerful words, nothing was too much trouble.
The end was calm, peaceful and very sensitive. Thank you.

Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

So sorry to hear of your loss. Please accept our condolences. Thank you for your review.
We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager

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Review from Irene L (Daughter-in-law of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is happy in this environment. Rooms clean. She is well looked after.

Reply from Simone Berkeley, Customer Service Advisor at The Sidcup Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Brian T (Son of Resident) published on 11 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was recently admitted to The Sidcup in the Granville Suite under palliative care.
On the very first day, I felt comfortable knowing that my mother would receive the level of care and attention that she so desperately needed and I was not disappointed.
From the front of house reception to
the nursing and care staff, everybody was so loving and professional.
Even after my mum had passed on those same staff now shifted their attention to her husband, myself and my wife, offering support and advice where possible.


I cannot rate The Sidcup highly enough. The management should be proud of the standards their staff maintain.

Reply from Jayne Duck, Customer Services Administrator at The Sidcup Care Home

So sorry to hear of your loss please accept our condolences. Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Paul B (Son of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

A fair overall summary would be just adequate, essentially because of two reasons.
Firstly, the staff are unmotivated and this shows through in the care they give their residents and secondly the quality and standard of food is frankly nothing short of disgraceful.
Clearly, both of these issues stems
from cost-cutting and because the majority of residents are old and frail, they simply get away with it.
Poor management is also to blame and if this were better at least the issues that I have highlighted would be vastly improved.

Reply from Emily Wilson, Customer Service Administrator at The Sidcup Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing are our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com or call 0113 381 6293 so that we can discuss this feedback further? The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.622)

Overview of Review Score

The Review Score of 9.6 (9.622) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.622 for The Sidcup Care Home is calculated as follows: ( (406 Excellents x 5) + (97 Goods x 4) + (28 Satisfactorys x 3) + (3 Poors x 2) + (11 Very Poors x 1) ) ÷ 545 Ratings = 4.622

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

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