The Sidcup Care Home

2/8 Hatherley Road, Sidcup DA14 4BG
Review Us
9.6 183 Reviews
  • The Sidcup Care Home, Sidcup
The Sidcup offers nursing and residential care, both long-term and short stay care.

The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en suite facilities and are furnished to a high standard.

The home consists of two floors, with dining rooms and lounges on each floor. The home also benefits from its own cinema lounge, large well- maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists.

As an enhanced service to residents, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch.

As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.

For more information about life in the home, please visit their Facebook page, search 'Bupa UK The Sidcup'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 100 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Caroline Soriano (General Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (100)

Visiting

  • There’s so much to do and see in the local area, including Eltham Palace and Gardens, Danson Park and boating lake, and the 60 acres of parkland at Swanley Park – you’ll find a lovely little café there.

Parking

  • The home has it's own private care park.

The Sidcup Care Home Reviews (183)

Total of 183, showing 41-60
9.6

The Sidcup Care Home has a Review Score of 9.6 (9.641) out of 10, based on 46 reviews in the last 2 years. Over all time The Sidcup Care Home has 183 reviews.

Overall Experience

  • 107
  • 53
  • 11
  • 7
  • 5

Date Published

183
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Review from M S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was very well-looked after during her week's stay at 'The Sidcup.'
All the staff were very kind and caring towards her. A couple of times she experienced bad nights. On these occasions the staff attended to her promptly and were able to reassure her.
Mum particularly enjoyed going in the pretty
garden and enjoying the fresh air and opportunity to sit outside in the sun. She also enjoyed the company of many of the residents and the lovely staff who were so kind. Thank you Knoll floor!

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback. We are pleased to hear you felt so at ease with your Mum in our care, and to hear the staff were so attentive whenever she needed that extra support. Thank you for choosing The Sidcup for your Mum's stay.

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Review from V W (Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank everyone on the ward for their kindness and care for the kindness and care I have received during my stay on the ward. Many thanks for everything and for helping me get back on my feet.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear words like “kindness” being used to describe our care. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.

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Review from Tracy S (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we were pleased with the care our mother received.

Reply from Grace Langfield, Customer Service Adviser at The Sidcup Care Home

Thank you for your feedback and thank you for choosing The Sidcup for your mother's stay.

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Review from Simon V (Son of Resident) published on 5 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came in for very short-notice respite care. I am very pleased with the care she received. She has thoroughly enjoyed herself and will be back when we go on holiday again.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care and we look forward to seeing you all again soon.

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Review from James E (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at The Sidcup Care Home having stayed short visits previously he is happy to stay permanently now. The home is very comfortable and clean. Rooms provide privacy, security and a safe environment and residents freely walk or wheelchair around the home to the lounge for TV, activities
or chatting in the dining room. All staff (reception, maintenance, cleaners, nurses, kitchen, management) are friendly and care about and chat with residents. The food and variety I hear are decent but it's the warm professional staff that really make it a happy home. I visit a lot and agree with my dad, it's a very good care home.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible. It is always nice to kind words being used to describe our staff and our care home. Please let us know if there is anything we can do to make Dad's stay as comfortable as possible.

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Review from T W (Son of Resident) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was only in The Sidcup Care Home for three nights following her discharge from hospital but I cannot speak highly enough of the care she received during her short stay. My mum was in the very late stages of dementia and Parkinson’s disease and therefore couldn’t communicate or do anything for
herself. In spite of that she was treated with such care it was heartwarming to see. All of the staff showed great care and patience with her as well as being incredibly polite and helpful to me and my dad during our obvious upset.
I was always worried about the quality of the care home my mum would ultimately end up in, but I needn’t of worried; The Sidcup Care Home was excellent for the short time we needed it and I wouldn’t hesitate to recommend it to anyone if their loved ones required nursing care. From our initial contact to my mother's death, all of the staff at Sidcup were sensitive to our situation and feelings. Thank you.

Reply from Eden Tomlinson, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words, we are very happy to hear you felt at ease with your mum in our care through such a difficult time. We are saddened to hear about your loss, but hopefully you will go away from this feeling like your mum received the best possible care at The Sidcup Care Home.

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Review from S C (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My family, my husband and myself are delighted with the superb care my dad has received from the first day he arrived at the home. We have to fit our visits around his numerous activities. He took residence about mid-March 2023 he looks amazing, has put on weight and is always busy. Wonderful staff.
The best decision ever made. Thank you for a wonderful home.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are glad to help you and your family through such a difficult time and we are pleased to hear that your dad has benefitted from our excellent staff providing good quality care. Please let us know if there is anything we can do to make your dad's stay as comfortable as possible.

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Review from L K (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum always enjoys her stay here.
Staff are excellent as are the facilities and entertainment.
Thank you.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your lovely review. We are so pleased to hear that you are impressed with our facilities, staff and entertainment at The Sidcup and that you can feel at ease knowing that your mum is being looked after and well cared for. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S T (Son of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at The Sidcup Care Home since April 2022. The overall experience was excellent. The most important thing to me is knowing my father is safe and well looked after, The Sidcup Care Home has achieved this already. All the staff I come across are friendly and supportive. Although
my father is not able to communicate verbally, I know that he's settled in very well and likes the home very much.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind words. We are pleased to hear the overall experience with The Sidcup Care Home has been excellent. We are glad to help you and your family through such a difficult time and if there is anything more we can do to make your father's stay as comfortable as possible, please do let us know.

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Review from B C (Son of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are absolutely brilliant. Care is great. Nothing is too much trouble! Thank you!

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We are so pleased that you are impressed with the levels of care that our staff at The Sidcup provide and that you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Review from Russ C (Cousin of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the most part, my cousin received very good care from several exceptional staff, for which the family is truly grateful. However, the night care fell short of that given by the day care team and this appears to have been a common observation by other resident family members. Catering for the most
part was good but again, a common observation was food served that was incapable of being cut/prepared by residents (and in some cases by staff). Very disappointed in handling the recovery of the body which was demanded just four hours after her passing.

Reply from Fran Donno, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are saddened by your loss and send our condolences. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from J C (Daughter-in-law of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and clean home. Seems well-staffed though no reception on bank holidays!

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your loved one in our care. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from T R (Son of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came from hospital for assessment. Her condition has improved significantly since her arrival. She is happy with her room, staff and care. Thank you for taking care of Mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We are pleased to hear your mum is happy with her room, the staff and her care and that her condition has improved significantly. Thank you for choosing The Sidcup Care Home.

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Review from Joanna A (Cousin of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is very happy that she is being listened to. Understandably, the waiting time for her pads to be changed after she has cleared her bowels can be from 30 minutes to 1.5 hours. Knowing the staff always makes my cousin feel at home. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your cousin's stay as comfortable as possible.

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Review from Anthony B (Son of Resident) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in the home for two months now, when she arrived from the hospital she was in poor condition. The home has done a wonderful job getting her better. Now and again there is a little wait for Mum to get her pad changed but overall majority of the staff do a good caring job. Management has
been very helpful and understanding towards me and Mum.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Sue C (Daughter of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The residential care team have been brilliant with my mum. She moved in there in February from Northumberland to be closer to family in London. At that point, she was in shock at moving from her bungalow to a care home, anti-social and did not want anything to do with the activities. The team reassured
me that all would be fine given time but I was very anxious and guilty about the whole thing. Fast forward a couple of months and what a transformation! She has settled in so well, takes part in all the activities and sees her extended family far more frequently. She now has a better quality of life and my anxiety and guilt have melted away. All I can say is a heartfelt thank you to the wonderful team of carers who do a fantastic job not only for their residents but also for the wider family.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for your lovely review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible for Mum. We are very happy to hear you can feel at ease with Mum in our care knowing that she has settled in so well. We hope to continue providing your mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Leroy G (Husband of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in The Sidcup Care Home since February 2021 and during the ensuing months, I have visited her consistently at least three times each week. My encounters with care staff and management have always been positive and helpful.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “positive” and “helpful” being used to describe our care. Please let us know if there is anything we can do to make your wife's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Margaret W (Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I have found this home very good. Staff are caring and kind. Food is good, served in a clean and beautiful environment. The choice to eat in your own room is extra special. The garden is very pretty and well-maintained. Chiropody and hairdressing on site are very pleasing, offering a manicure
is a bonus. Many activities are provided and are fun, especially the exercises. Time allowed for going outside with residents, helping them to finally walk alone, seems very limited. Staff at times are too rushed, creating unwelcome tension, therefore, more staff are necessary.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like “caring” and “kind” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing The Sidcup for your stay.

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Review from Ian M (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after exceptionally well during his 2 year stay in The Sidcup Care Home. He was always happy, chatting with the staff, particularly when they were bringing round the tea trolley.

Reply from Rebecca Kellegher, Customer Service Adviser at The Sidcup Care Home

Thank you for your kind review. We are so pleased to hear you were happy with the exceptional care provided to your father during his stay with us. We hope The Sidcup Care Home did everything to make his stay as comfortable as possible.

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Review from Eleanor P (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has settled in well and seems comfortable and happy. He has been able to develop his independence thanks to the helpful and well-motivated staff.

Reply from David Mclean, Customer Service Adviser at The Sidcup Care Home

Thank you for taking the time to leave your review. We hope The Sidcup Care Home did everything possible to make the transition as easy as possible and we hope they feel like a part of our care home family. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Current Review Score: 9.6 (9.641)

Overview of Review Score

The Review Score of 9.6 (9.641) out of 10 for The Sidcup Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.641 for The Sidcup Care Home is calculated as follows: ( (411 Excellents x 5) + (92 Goods x 4) + (28 Satisfactorys x 3) + (1 Poors x 2) + (11 Very Poors x 1) ) ÷ 543 Ratings = 4.641

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Sidcup Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 100 registered maximum number of service users is 20, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 12 Aug 2025

All rooms have ensuite facilities, telephone points and there is a freeview television in every room.

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Awards / Recognitions (7)

Meet the Team (1)

Caroline

Caroline Soriano

Job Title: Home Manager

Joined: 2018

Welcome to The Sidcup Care Home, we’d be delighted to show you around. Our team is passionate about providing the best person-centred care and our top priority is the safety and welfare of the residents.

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