Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.9 83 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.
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Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1225
  • Self-Funded Nursing Dementia Care: from £1424
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elm Grove Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)

Elm Grove Care Home Reviews (83)

9.9

Elm Grove Care Home has a Review Score of 9.9 (9.862) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Grove Care Home has 83 reviews.

Overall Experience
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Date Published
  • 83
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Reviewer Connection to Elm Grove Care Home
  • 32
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Total of 83, showing 1-20
Review from Hannah W (Granddaughter of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When visiting the home, everyone was very welcoming offered drinks and pointed in the right way. Grandads room was always clean and tidy, staff always checking in to see if he or us needed anything. Would always go above and beyond.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

Thank you for your lovely review. We are delighted to hear that our team have made a difference to your family's experience. Please don't hesitate to reach out if there's anything more we can do.

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Review from Sarah J (Daughter-in-law of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law was definitely made to feel it was home from home, and that as a family we all very much appreciated the care, friendship and support he received was amazing, on our visits everyone was always cheerful and friendly.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review from Martin J (Son of Resident) published on 14 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Withe dads dementia was a big concern to me. The home was great for all of us. The help and support we all got was wonderful. Each member a staff, was so good to dad, our visits each time we were offered drinks and a little cake. Dad loved his food especially the puddings. He was allowed to put up photos
and pictures on the walls. Great home, very dignified at the end for dad.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Elm Grove Care Home

We appreciate you sharing your experience with our home. Your comments are a testament to the dedication of everyone in the home and hearing that our care has made a difference to you and your family is truly rewarding. Mealtimes are such an important part daily life and it's lovely to hear that your dad found them enjoyable. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Christine W (Daughter-in-law of Resident) published on 7 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would like to express my sincere thanks to all the staff at Elm Grove..My mother -in-law had a blip in her dementia two weeks ago and all the staff have been amazing with all their care to get her back to a better place in her dementia.Communication with us has been 100% as it always is.
So from the
bottom of our hearts a very big thank you.Would give you all more than 5 stars I'd i could.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care and we are glad to help you and your family through such a difficult time. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from S B (Daughter of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always, everything at Chestnut Lodge / Elm Grove continues to be 10/10. Friendly, incredibly patient & loving staff; amazing, stimulating activities; care & health monitoring is totally on the ball - every & any slight concern is immediately communicated to family &/or health services with the urgency
that the situation requires; nutrition requirements & concerns are constantly monitored and evolve according to mum's needs.


My sister & I live in France & the USA respectively, so we cannot visit as often as we would like. I usually manage to visit 4 or 5 times per year, but my sister keeps touch via our weekly "Zoom" video chats, which we all love. We have nothing but the highest praise for everyone at Chestnut Lodge, and we know that our mummy is living her best possible life, and having enormous amounts of fun (as we regularly see via your social media page - a real lifeline for us)! We are so incredibly grateful and cannot recommend your wonderful home enough. Thank you!

Reply from Maria Ricketts, Customer Care Adviser at Elm Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your loved one with the best possible care.

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Review from P M (Son of Resident) published on 31 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since mum moved to this home in Cirencester around 2 years ago, mum has been so much happier! Compared to the last care home in the area! I have a left a 5 star review before about the amazing staff at Elm Grove, but this time I would like to express huge praise and thanks to all of the "kitchen staff!"
the chef and his team are amazing! Nothing is too much trouble talking about my mum's dietary requirements! The amount of time they have personally spent with mum, myself and my partner talking at how they can help mum with her diet, as mum is on a puree diet at present. Their kindness and time is above and beyond! The way in which the chef and team present, as well as the creativity of the pureed meals is like food you would expect to see visually in a Michelin Restaurant, the beautifully presented meals. Nothing is too much trouble, even when they are busy, if you want a cheeky cuppa, just knock on the door and they will makes us one. We love the kitchen team! Thank you!
Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave us your kind words. It is wonderful to hear that your Mum is happy and that she is receiving high standards of care and respect. It is brilliant to hear that our Kitchen Staff have gone above and beyond for your Mum and that her dietary needs are being met. It is always lovely to hear words like "Kindness" and "Amazing" being used to describe our staff. Please let us know if there is anything we can do to make your Mum's stay as comfortable as possible.

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Review from L A (Daughter of Resident) published on 11 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elm Grove, Cirencester. Mum came to Elm Grove from the hospital after a very serious fall, which needed surgery. She's settled in very quickly and regained her mobility in a short time with the help of staff. Mum had oedema on both legs, now 6 months later, they are all clear. There's always nursing
staff available for an update. The home is very clean and all the staff are very supportive and calm around her dementia symptoms. She is in the last stages of dementia now, and she is being monitored daily. I always receive an update when I visit.
The grounds are large and they hold a summer fair every year. Mum really enjoyed that. I would give it 10 stars if I could.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your Mum in our care. We hope to continue providing your Mum with the best possible care and we are looking forward to seeing you again soon.

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Review from K C (Granddaughter of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family we cannot say enough positive things about Elm Grove Care Home. The time, care and support every member of staff gives to my grandad has given confidence in himself again.
Grandad is safe very well cared for, has all meals and medication provided reducing stress on himself. The most important
thing - he is happy!!
Grandad is thriving because of the expert care and living his life as he wishes, with support on hand 24/7.
Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your feedback. It is so wonderful to hear that your Grandad has gained more confidence and happiness due to his stay so far at Elm Grove Care Home. It is lovely to hear that he is receiving high quality care and that he is able to feel at ease, knowing that he has support 24 hours a day. If there is anything we can do to make your Grandad's stay as comfortable as possible, please do let us know.

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Review from J S (Daughter of Resident) published on 16 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service my father receives is above and beyond what you expect from any care home. Continual updates from the team when I visit my dad even when they are extremely busy, go above and beyond. They are truly amazing. I cannot thank them enough for making sure my dad receives hotel-standard food it
is much appreciated. All the staff in Chestnut Lodge go above and beyond to make sure he is happy healthy and safe. Every time I visit dad he tells me this is the best place ever. He loves it there especially his one carer she makes " his day".
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care and it is always nice to hear words like "go above and beyond" being used to describe our care. Please let us know if there is anything we can do to make your father's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from A B (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came to stay for two weeks of respite care and she was very well cared for and looked after. We had complete peace of mind whilst we had a much-needed holiday. All the staff were lovely and mum thoroughly enjoyed her 'holiday', she has already asked us if she will be coming again!
Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you could feel such ease with your Mum in our care. Thank you for choosing Elm Grove for your stay and hope to see your Mum again soon.

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Review from J H (Friend of Resident) published on 26 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff unfailingly friendly and helpful. I have not eaten here, but the menu looks very tempting. My friend's room is large, light and airy.
Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are really pleased you have found the home so comfortable and well cared for, alongside your friend too. We are looking forward to seeing you visit again.

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Review from C H (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Elm Grove Care Home a week ago it was a difficult move away from my father but the staff have all been amazing - so kind and caring. It is clear to see my mum is being looked after well and it is reassuring to know she is safe.
Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we are glad to help you and your family through such a difficult time. We hope Elm Grove Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Roy R (Husband of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who suffers from Alzheimer's is treated at all times with dignity, care and cheerfulness. All the staff are welcoming, knowledgeable and happy in their work. The home is completely serene and spotlessly clean. I am confident that my wife is in the best possible and safest hands.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your wife in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from D H (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad has lived at Elm Grove for the past 20 months. Initially he moved in with my mum who sadly passed away 16 months ago. His dementia means he has gradually declined but he obviously feels safe with the care team who are friendly and support him with all his needs. He smiles often and is settled,
generally, he appears happy. He tucks into all his meals, an easy chew diet, there is choice and it always looks appetising and smells good. Thank you to everyone who looks after him.
Reply from Eden Tomlinson, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Dad in our care. We hope to continue providing your loved one with the best possible care.

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Review from Sue S (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When mum moved to Elm Grove she found a new home and family in the staff and other residents. We all felt so welcome then and at all times since. Mum was treated at all times with great compassion and dignity from staff who really cared and were so kind. The staff had great tolerance and understanding
of dementia, always having time for residents and their families. The staff were great communicators and listeners, be it face-to-face or by phone.
Mum passed away at Elm Grove and the palliative care she received was exemplary. We were reassured that her last days would be pain-free, both mentally and physically and they were. The care throughout this time for Mum and us as a family was second to none. Mum's stay at Elm Grove was only for 9 months but she couldn't have been in a better place or with better staff. Please keep up the good work, you are an amazing team led by a wonderful home manager.
Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for taking the time to leave your review. We are sorry to hear of your loss, however, it is really nice to hear words such as “great compassion” and “exemplary” being used to describe the care our staff provided for your Mum. We are sorry to hear of your loss, and we will certainly pass your comments on to the manager. Hopefully, you can go away from this feeling like your loved one received the best possible care.

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Review from S R (Son of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, staff are extremely caring and compassionate to all the residents. A very warm and inclusive atmosphere where all residents are treated with real dignity and relatives are made to feel very welcome. My mum couldn't have been in a better place for her last 9 months.
Reply from Grace Langfield, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind review. We are really pleased to hear words such as "caring" and "compassionate" being used to describe the care we provide at Elm Grove. We are sorry to hear of your loss but hope you are able to look back on this experience knowing your Mum received the best possible care.

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Review from Peter A (Husband of Resident) published on 24 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elm Grove has a calm, homely atmosphere where my wife and family felt welcome from day one. The staff are so caring and kind, working hard with patience, cheery smiles and professionalism to give their best. It feels like a family and the manager ensures residents are seen as individuals not a number.
We visited around ten homes before we made this place our choice - it was definitely the right one.
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Review from Annette L (Daughter-in-law of Resident) published on 13 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The day after my sister-in-law moved into Elm Grove we visited to make sure that she was comfortable and happy, we were met by staff who introduced themselves by first names which put us at ease and made us feel as if we were meeting up with old friends. The care that my sister-in-law receives is first
class although she doesn't always appreciate it given the kind of dementia that she has, her room overlooks the garden and she watches the changes to the chestnut tree, she does not mix well but the staff are trying to get her to be more sociable. The food is excellent and varied and all staff kind and caring, we could not have wished for a better home for my sister-in-law to be in. Thank you.
Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and we are so pleased to hear that you are impressed with the high level of care that your sister-in-law receives. It is so nice to hear that your sister-in-law has a lovely view of the garden in her room and that she enjoys our delicious meals. We hope to continue providing your loved one with the best possible care.

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Review from Lee B (Son of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot tell you how well looked after our dear Mum, Mother-in-law and Nanny
is! She is always happy and has lots of lovely things to do and people to see.
She is in better health than she was living at home - she eats and drinks so much more, we are so pleased. It was a really hard decision to
let her live at Chestnut Lodge - but a year on we absolutely know that it was the right thing.
Thank you to all of the amazing staff that care for her daily.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother-in-law in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Colin H (Son of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother and father started their stay at Elm Grove Care home in April 2022. My father has dementia and my mother was frail, due to a fall in early 2020 where she broke her hip. The care they have both received has been excellent. Unfortunately, my mother died in September 2022 and the staff were fantastic
in caring for her right up to the end. My father continues to be cared for and supported by staff here and I feel he is in a safe and caring environment.
Reply from Fran Donno, Customer Service Adviser at Elm Grove Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time, and we are saddened to hear about your loss. It is always nice to hear words like "safe” and “caring” being used to describe our environment. Please let us know if there is anything we can do to make your father's stay as comfortable as possible.

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Elm Grove Care Home is calculated as follows: ( (177 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Elm Grove Care Home

What types of Care is Elm Grove Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Elm Grove Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Elm Grove Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Elm Grove Care Home to the centre of Cirencester?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service - more info.