Elm Grove Care Home, Cirencester, Gloucestershire
Elm Grove Care Home, Cirencester, Gloucestershire
Elm Grove Care Home, Cirencester, Gloucestershire

Elm Grove is an ideal environment for providing residential dementia care, as well as offering tailored care for adults with Parkinson’s disease. Other areas in which the home is experienced include nursing, convalescence, respite and palliative care.

Situated on the outskirts of Cirencester, this former private house has undergone extensive refurbishment in order to make the most of it's homely qualities. Leafy grounds and flat screen televisions are just two of the additional features that residents enjoy.

A nutritious food menu is tailored to personal diet, with lighter snacks and drinks available throughout the day and night.

A wide range of entertainment and trips are included in the home’s calendar to keep residents active and stimulated.

Group: Bupa Care Homes

Person in charge: Deborah Buttars (Interim General Manager)

Local Authority / Social Services: Gloucestershire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Languages Spoken by Staff (other than English): Polish, Tagalog

Single Rooms: 60

Rooms with ensuite WC: 47

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Elm Grove Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Elm Grove Care Home has a Review Score of 9.2 (9.246)

The Review Score of 9.2 (maximum of 10) for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Elm Grove Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.413 for Elm Grove Care Home is calculated as follows: ( (105 Excellents x 5) + (72 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 196 Ratings = 4.413

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.833 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 10 Reviews ÷ 12 Target = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    7
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Elm Grove Care Home?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Elm Grove Care Home

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

I am more than happy with the care for my mum, she has improved a lot since being in Elm Grove. The carers and staff are all on hand to talk to if you have any concerns. Very clean and tidy home and nothing is too much trouble. Mum is always smiling and well dressed and clean when I visit. Thank you all.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer Services Administrator at Elm Grove Care Home responded to this review on 22 Feb 2018:

Thank you for your review. I'm so glad to hear that your mum's health has improved and that she is happy. I hope this gives you peace of mind knowing that she is safe and well cared for.

It's difficult to know how to thank all the staff at Elm Grove. So many of the carers have been there since my mum arrived 7 years ago. Their patience is amazing, the love they show and the respect when moving from chair to hoist is amazing. How can you show your thanks individually? Only by telling you that as a company, it's a well-run ship!

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administrator at Elm Grove Care Home responded to this review on 12 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

Father is cared for to a good standard. His room is clean and comfortable. The standard of meals is good with plenty of variety.
The communal living areas are spacious and there are always activities to provide interest and stimulation. The staff are polite, helpful and caring towards the residents. The home is local to us, so visiting is easy and we are always made to feel welcome. We are very happy with BUPA Chestnut Lodge.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer services administator at Elm Grove Care Home responded to this review on 03 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Excellent. Very friendly, capable staff.

My husband and I celebrated our 65th wedding anniversary with an excellent tea party, beautifully laid out on Tuesday 17th July 2017. Nothing is too much trouble for the staff.

How likely would you be to recommend Elm Grove Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Jayne Duck, Customer services administator at Elm Grove Care Home responded to this review on 01 Aug 2017:

Thank you for your review. I'm so glad to hear that you and your husband enjoyed your 65th Wedding Anniversary and I'm sure that the staff enjoyed celebrating with you both.

Very good care to patient. Very good food.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Facilities: Good

Cleanliness: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administator at Elm Grove Care Home responded to this review on 01 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother has been a resident in Chestnut Lodge on year today and I want to thank all the staff for their love and care of her over the past 12 months.
I can not fault their dedication and kindness given to making her life so pleasant and meaningful. Dementia is a horrid illness and very frightening at times, but all the staff make mum feel loved, safe and happy.
A big thank you from myself and all her family. You have taken the worry from our shoulders and given us joy.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Jayne Duck, Customer Services Administrator at Elm Grove Care Home responded to this review on 26 Jun 2017:

Thank you for your review. It is so nice to know that you feel like this about our staff and that your Mum is happy, safe and loved.

You all treated my husband with great care and compassion, kindness and these last days with dignity. The staff were always welcoming helpful and supportive to me at all times.
If I or my daughters has a query, it was always dealt with quickly and with it, seemed to be without any trouble to the staff, so helpful and kind always.
Treated his death and worked with undertakers most kindly and with great dignity and respect. Thank you.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Elm Grove Care Home responded to this review on 20 Jun 2017:

So sorry to hear of your loss. Please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

The care and carers are all very good, but the food and drink are disappointing.
Not much variety and not much choice. Drinks are sometimes cold.
The fees are very expensive and do not give value for money.

How likely would you be to recommend Elm Grove Care Home? Likely

Average Rating: 

 3.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Poor

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Very Poor

Simone Berkeley, Customer Service Advisor at Elm Grove Care Home responded to this review on 18 May 2017:

Thank you for your review. Your comments are extremely important to us and key to the services we provide. We will discuss your feedback with the home’s manager to help them continually improve the areas you have highlighted.

The Bupa Customer Care Team.

Mum has dementia and relies on continual nursing care. She is treated with a great deal of care and attention to her welfare. Staff have got to know Mum and her preferences - even down to her favourite biscuits - and show a genuine interest in the rest of the family. Mum no longer takes part in activities - thus unable to give higher assessment.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Good

Simone Berkeley, Customer Service Advisor at Elm Grove Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

I have had contact with Elm Grove Care Home since 2002. I have been impressed by consistently high standards of care provided. My mother was happy and well looked after the last two years of her life. The staff were friendly, helpful, gentle and caring. As a friend to several residents since I observed the same standard of care for them over the years. In 2016 my husband received excellent palliative care for his final weeks of life. It was such a blessing to know that he was in capable and caring hands. The staff were a wonderful support for me too.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Elm Grove Care Home responded to this review on 19 May 2017:

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are continually impressed by our staff and the standard of Elm Grove, and that they provided care and support for both you and your mother. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.

I visit my friend and I find the staff very friendly and welcoming. I enjoy the sing-a-long when I am there, she seems quite content and settled. The staff are very good with the residents.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Rose Pickering, Customer Service Administrator at Elm Grove Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I am extremely impressed with the care my husband is receiving.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Elm Grove Care Home responded to this review on 25 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very good. Nothing is too much trouble. My wife has settled really well.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Lydia Waller, Customer Service Administrator at Elm Grove Care Home responded to this review on 08 Jun 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My father has been in the home for 18 months and has been well cared for. His health has improved considerably due to entirely to the efforts of the staff. He is given the opportunity to participate in activities and encourage to socialise. The staff are friendly and attentive we are always offered a cup of tea when we visit. The only downside is the laundry! sadly items go missing on a frequent basis!

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Rachel Elliott, Customer Service Administrator at Elm Grove Care Home responded to this review on 29 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have no complaint about the nursing home and I am completely satisfied with the care and attention that my wife is receiving.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lydia Waller, Customer Service Administrator at Elm Grove Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Having been here for 12 years I feel I must have had good treatment and I am quite satisfied with everything here.

How likely would you be to recommend Elm Grove Care Home? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Elm Grove Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

From day one (October 2015) I found all aspects of care, support, food etc outstanding and carried out in a friendly and professional manner at all times of day and night. I would certainly recommend Elm Grove.

How likely would you be to recommend Elm Grove Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Elm Grove Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Elm Grove Care Home