Elm Grove Care Home

My mother in law has been a resident in Elm Grove for a few years now.The care is exceptional and nothing is to much trouble.Always get an update from staff when we visit.A cup of tea or coffee is always offered .I am glad we chose Elm Grove to care for my mother in law.She is always happy .The staff in kitchen make sure the residents have a balanced diet to thir dietry needs.Would highly recommend. Management are fantastic as well nothing is to much troible.

My Mother has been at the Elm Grove Care Home For the past 10 Months and is so happy & content, never seems anxious or upset and is always praising the staff who are all amazing and caring and are always popping in for a chat which she enjoys, nothings too much trouble and they keep us all informed about any changes they need to make to her care. We could not be more happy that we were able to secure a room for mum at Elm Grove

Mum is very happy at Elm Grove, she is well cared for and is loved, They make her smile which is lovely to see. The staff are all wonderful and go out of their way to come and chat to us during our visits - would highly recommend Elm Grove, Whether it be for rest bite or long term care.

Clean, tidy, warm atmosphered room & home. Every visit echoes this. Deeply impressed

Having moved my father to Elm Grove after a diagnosis of dementia, I have been so impressed with the care and dignity that Dad has been treated with. Staff have taken effort and thoughtfullness to find out what my Dad likes to eat, do or watch on TV. He has quickly settled in and, what is very important, has company throughout the day. His wishes are respected and I feel he is safe and cared for.

To get in, the home feels safe with a doorbell system and check in/out book.

Lovely Place to go to, to visit residents, staff very welcoming, always offer you a Tea or coffee. My Uncle is very happy Since moving in, a couple of years ago, So I'm happy cos he is happy. He loves a good singalong too. And loves his food!!

This review concerns a birthday party arranged for my wife who has been a resident for 2 1/2 years. Having booked a lounge to celebrate my wife's birthday I found that the efforts of all staff to ensure the success of the day were wonderful. Without any requests cakes, biscuits, coffee, tea were provided for all our guests. I was very impressed by the effort made on behalf of my wife to give her a happy day.

I would recommend this Carehome to anyone. The Care & attention given to my mother was excellent, All the staff were friendly & kind, & always a friendly smile. Nothing was too much trouble.

I dont know how BUPA chose their staff but BUPA however you do it dont change it. Everyone here is perfect for their jobs.

My mum seems happy and has taken part in many of the activities. The staff are all friendly, making a point to say hello each time I visit.

Comfortable, helpful staff over a period of time, service slower but always helpful.

Our experience of Elm Grove is excellent. The staff cannot do enough for the residents and sometimes come in outside their working hours to give extra care and support when my father returned from the hospital. The Chestnut Lodge manager stayed on well beyond her finishing time to see my father safely return. My father has recently celebrated his 90th birthday. He was asked what he wanted for a special breakfast, and a member of staff brought in croissants and clotted cream on her day off. He was given a birthday balloon and made a special cake, and all the staff working on the day came and said happy birthday to him. We were also able to hold a party for the family in the front lounge of Elm Grove.

I can't say enough about the staff and the management of Elm Grove Care Home. Mum is very well taken care of and it's obvious they go over and above for her comfort, her well-being and ever changing daily requirements. With being across the Atlantic, we try to do a video call once a week, sometimes a challenge as Mum sleeps quite a bit and it's hard to coordinate a time, but the staff do their best. I am very pleased with the level of support and overall concern shown to my mum at the Elm Grove. My only concern would be the frequency of staff turnover. It's important that mum recognizes and is comfortable with consistent faces. Unfamiliar faces can cause trust issues and stress.

Elm Grove is an excellent care home. It has a really nice atmosphere with a very friendly and professional staff, who genuinely seem to care. My mum is very well looked after.

I cannot thank Julie and her amazing team of staff enough. This has been a special month for us, with Johns 90th birthday. A lovely cake was brought to his room with staff all singing 'happy birthday'. Also he was able to request a 'special breakfast' where he got the idea for clotted cream to go with croissants, I'll never know, but what he wanted was what he got! Julie was then super helpful in facilitating a party for all the family, even coming in on her day off. Amazing memories for all of us. Thank you SO much.

My husband is being cared for extremely well. On two occasions the manager of his sector has giving up her own off duty time to make sure his needs a met. I cannot speak too highly of he and all the caring staff at his helm!

I was particularly impressed when my husband developed a very high temperature. His temperature and blood pressure (very low) were carefully monitored, and when condition became worse, he was quickly rushed to hospital. After his condition was stabilised after 3 days, he returned to Elm Grove to a very warm and caring welcome - I cannot rate the staff too highly! They are brilliant!

Thank you to each and everyone of you. Such a lovely caring home and I can feel at ease that mum is being cared for so well.

When visiting the home, everyone was very welcoming offered drinks and pointed in the right way. Grandads room was always clean and tidy, staff always checking in to see if he or us needed anything. Would always go above and beyond.