Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.9 83 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.

Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1225
  • Self-Funded Nursing Dementia Care: from £1424
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elm Grove Care Home to find out the exact price for your requirements.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)
9.9

Elm Grove Care Home has a Review Score of 9.9 (9.862) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Grove Care Home has 83 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Elm Grove Care Home
  • 32
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  • 7
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Total of 83, showing 41-60
Review from Mark R (Son of Resident) published on 16 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first moment I spoke with the administrator and unit manager, I knew that my dad was in good hands! They understood that this was a new experience both for my father and me and accordingly guided me through the process. They did this with a genuine desire to make my dad’s stay a very good
one. They also anticipated all the questions and concerns that I had and reassured me all the way. All Covid-19 procedures were in place and followed to the letter. We met many other staff, who were amazing too, and they were all extremely knowledgeable about my father's needs, bearing in mind his mental incapacity due to dementia. You are all wonderful. Thank you!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your lovely review. We are so glad to hear that you felt well supported and reassured throughout the transition of Dad moving into care at Elm Grove. Thank you for choosing us to look…read more
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Review from A H (Husband of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visited my wife in April, very well looked after. All aspects are excellent.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. We hope to continue providing your wife with the best possible care.
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Review from Hazel C (Sister of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is in the unfortunate position of being unable to speak, so my understanding of her experiences in this care home are limited. She is not of a happy disposition, but her care seems ok in that she is well fed and her accommodation is comfortable. There are always less carers than one would
like to see, and they seem somewhat overstretched on occasions. My sister is cared for to keep her as comfortable as possible in the awful circumstances of being disabled by a stroke.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you very much for taking the time to leave us your feedback. All reviews are taken very seriously so we will ensure to pass your staff concerns onto the home manager. We thank you for your…read more
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Review from Elizabeth M (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care my father has received. There hasn't been any concern regarding the safety and care he receives. Both staff and management communicate well and are friendly and helpful, very approachable. I know that my father is content in his surroundings. I would strongly recommend
Elm Grove Care Home to anyone who is in the same situation as myself with relatives needing extra care.
Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home
Thank you so much for taking your time to leave such a wonderful review for us at Elm Grove. We really appreciate your touching words, and we are so glad to hear your father is happy in our care -…read more
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Review from P B (Sister of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The hospital transferred my brother to Elm Grove at the request of both of us. He is extremely happy and comfortable and very well looked after. The staff are very friendly and helpful in any way they can. I would highly recommend Elm Grove to anyone.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you so much for your lovely review, your kind words are really appreciated by us. We are so pleased that your brother is happy and comfortable at Elm Grove, and that you would recommend the home…read more
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Review from A R (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Residents always appear to be comfortable and well looked after.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for taking the time to leave us your kind review, we really appreciate it.
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Review from Alison B (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was admitted to Chestnut Lodge during lockdown and so I've not yet been able to enter and see her - apart from Pod visits. The staff have been wonderful, friendly, helpful and they seem genuinely fond of her already. It means so much to know that she is safe, comfortable and well looked after
- I'm really looking forward to seeing her room and how she's settled... soon, I hope!
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you so much for your lovely words, and for your patience and understanding during this incredibly difficult time. We are so pleased that you can feel at ease with your Mother in our care, and we…read more
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Review from D S (Son of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care staff are fantastic and show great compassion to the residents. I am pleased Mum is in safe hands. The home has been exceptional throughout the Covid pandemic.
Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home
Thank you so much for your kind words, we really appreciate you sharing your lovely feedback with us.
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Review from N R (Son of Resident) published on 11 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has only been a resident for three weeks, but what a turnaround. He is very well looked after and eating properly again. All the staff are friendly and very caring - thank you.
Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home
Thank you so much for your lovely review; we really appreciate your kind words. We are so pleased to hear that you can feel at ease with your father in our care. Please let us know if there is…read more
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Review from L D (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been lovely to be able to visit mum in a safe, warm environment. Every effort has been made to keep us all well.
Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home
Thank you for your kind words - we really appreciate you taking the time to leave us your comments and the recognition of the effort we put into our visits!
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Review from Jane S (Daughter of Resident) published on 17 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear mum sadly passed away recently, but the love and support she received from Elm Grove was outstanding. Sadly, most of her time spent in the nursing home was during Covid restrictions, but staff ensured we had regular contact with mum, ensuring telephone calls and face time calls when we were
not able to see her in person. We were also regularly updated with emails and photos - a wonderful way to allow us to see what she was up to! The few months prior to Covid demonstrated to us how settled she was, and it was lovely to see the wonderful relationships she developed with all the nurses and carers. From chats when the Daily Sparkle newspapers were delivered to her room, to playing cricket in the garden - mum was always happy, entertained and treated with dignity. We have felt completely supported during our recent loss and would highly recommend Elm Grove to anyone needing to look for a nursing home - the love and care of the staff to the residents is wonderful to witness.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for taking the time to leave us a review. We are saddened to hear of your loss and we hope you can go away from this feeling like your Mum had the best care possible.
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Review from Bridget A (Cousin of Resident) published on 13 October 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good care, always helpful and caring. Would recommend.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you so much for your kind review, we really appreciate your lovely comments.
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Review from T H (Son of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care to my father throughout his time at Elm Grove. Great communication from the staff at all times.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your really kind comments, we appreciate you taking the time to leave us a review. We are so pleased to hear that you're happy with the care your Father is receiving.
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Review from S W (Son of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother was initially admitted to assess the extent of her Dementia. She had the family were immediately very impressed with the staff and the surroundings of Elm grove. Since she started full-time care there the staff have been excellent and mum is very at home there. Could not wish for a better
home. Thank you, Elm Grove.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
We really appreciate you taking the time to leave us some feedback, thank you so much for your incredibly kind comments. We are so pleased that you can feel at ease with your mother in our care, and…read more
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Review from M B (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Chestnut Lodge for 5 years and is extremely happy, her happiness is the most important thing for me so I know she is in the right place. The staff are so kind and thoughtful and nothing is too much trouble.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you so much for your lovely review, we really appreciate receiving feedback. We are so pleased that you are fulfilled with the care your mum is receiving. Please let us know if there is anything…read more
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Review from Helen P (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was extremely impressed and reassured with the safety measures in place before and during after my visit today. Rules for visiting were clearly explained. Mum arrived on time, clean tidy and wrapped up well. A carer accompanied mum the whole visit she was kind and attentive to mum, helped prompt mum
to engage, difficult because of dementia. Being able to visit after such a long time was very important to me. The staff were empathetic and went to great lengths to reassure they are doing everything possible to keep Covid-19 free. So glad to be able to thank them personally for their dedication.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home
We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.
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Review from Simon G (Son of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My visit was during the coronavirus lockdown and the home has commenced outdoor visits, which in my opinion has been organised very well, within the safety measures put in place are very well implemented for residents, staff, and visitors.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we…read more
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Review from Dennis B (Husband of Resident) published on 25 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had not seen my wife since March. I have had now two garden visits. Both were extremely well organised and the weather was good. The care and preparation taken to keep my wife safe and comfortable by the staff and manager were exemplary and fully deserve a commendation.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for taking the time to leave us such kind comments.
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Review from Joanne M (Daughter of Resident) published on 2 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Elm Grove is an exceptional care home in every aspect of care. All the staff, from the cleaners, carers, office staff, manager are all so approachable and nothing is too much trouble. I have seen an improvement in my mother since being there, she is well cared for and there is always someone there for
her needs, the carers are so good with her. The rooms are light and airy with a garden view, when the weather allows they arrange for time in the garden. Activities are plentiful for those who wish to take part, nothing is to much trouble to anyone that you ask something of. I can relax knowing that my mother is safe and well cared for.
Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home
Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.
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Review from Roger B (Son of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to take this opportunity to thank the whole team at Elm Grove for their magnificent care and professionalism during all of the Covid-19 pandemic. They have given Mum the continued 'Gold Standard' care that they always do but now in even more difficult circumstances. Whilst we haven't been able
to visit Mum, the Elm Grove team have kept us informed week by week of how Mum, residents and staff are doing and this has been an immense help and reassurance. We couldn't ask for a better team to look after Mum so we say a huge thanks and gratitude for all you have done and are doing. We also recognise the sacrifices you have had to make with your families and loves ones to look after our mum. We salute you.
Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home
We really appreciate the feedback from the families and friends of our residents, therefore it is always nice to hear from them, feeling like their loved one is cared for and looked after.
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Elm Grove Care Home is calculated as follows: ( (177 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

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Awards / Recognitions (7)

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Meet the Team (7)

Kim

Kim Chivers

Job Title: Home Manager Joined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.


I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelcey

Kelcey Hopkins

Job Title: Unit Manager Joined: 2015

My name is Kelcey, and I am the unit manager of Chestnut Lodge. I have worked for Bupa since 2015. I began my career as a care assistant at one of our sister homes, Druid Stoke, before transferring to Elm Grove in 2024.


I live in Bristol with my husband, Billy and 2 children, Myla and Creed. Outside of work, I love to cook and am a bit of a foodie.

Kelly

Kelly Motti

Job Title: Senior Activities Co-ordinator Joined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.


I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.


I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.


In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian

Ian Gough

Job Title: Chef Manager Joined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.


I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi

Trudi Read

Job Title: Head Housekeeper Joined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.


I love interacting with the residents, and I'm always happy to have a little help from them.


I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.


In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar

Mukhtar Muhammad

Job Title: Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel

Daniel Read

Job Title: Maintenance Operative Joined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.


In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service - more info.