Elm Grove Care Home

During the time my mother has been at Elm Grove, I have found the staff very friendly and helpful towards her, which, to me, is the most important thing. She often tells me how kind they are.

Settled my father in well and handled his dementia with sensitivity from his extended hospital stay. Time is taken with his needs, and great effort is made to make him comfortable.

My mum was in Elm Grove Care Home for 5 years, I have nothing but praise for the home and its staff. My mum was always well looked after and treated with dignity. They were always trying to encourage her to take part in the various activities which did brighten up her day and provided stimulation. However, my review here is specifically related to my mum's last few weeks. Once it was recognised that it probably wasn't the best thing for my mum to be admitted to hospital and therefore that it was likely that she was nearing the end their care and contact with me was flawless. I was able to visit mum every day for her last few weeks, staff were there to update me on her condition. They ensured she was comfortable and were incredibly patient when it came to ensuring she had food and water and wasn't in distress. All the staff were wonderful with me at what was a hard time. I got a call a few hours before her final moments and therefore was able to be with her.

The home keeps us informed on Mum's well-being. Staff are always helpful.

Helpful staff, unfortunately, never seems to see the same person as carers work shifts. Some staff more ready to talk than others. My mother is self-funding, so I expect a bit more feedback.

Whenever we have visited, we have found the staff to be respectful and attentive to my mum. They go above and beyond to ensure Mum doesn't want for anything. They try hard to stimulate her with appropriate activities; they ensure that services attend the home for the benefit of its residents. The level of care and patience is five stars. Well done to all the staff, direct or indirectly, that helps my mum feel at home.

Thought Dad would find it hard moving to a care facility, but turned out anything but. Staff are brilliant, understanding he has dementia. Always well presented shaved and washed. Loves his room and the food is excellent. Couldn’t imagine him being anywhere else. Went to his first ever disco a few weeks ago, loved it. Very pleased.

During the four years my mum has been a resident she has received excellent care. Both in Chestnut Lodge and Willow, the staff are kind and caring and go above and beyond. Recently while my mum received end-of-life care everyone looked after us so well as well as my mum. What an amazing team of people, every single member of staff goes out of their way to help and show kindness.

When my mum was here all staff showed kindness and understanding of her needs so well. Leading up to her death everyone was so supportive of her and me, her daughter.

The care team and management have always been extremely kind, empathetic and accommodating towards me and were as helpful as restrictions would allow, to enable me to have important visits with Gran or FaceTimes when visits are not possible. I think the staff have a lot to deal with and the new software development with recording care records, designed with the purpose to enable the carers to spend more time with residents, is so valuable. I know my gran often says she feels lonely, so this would be a big comfort and appreciated by Gran and us.

My mother, who has dementia, has been happy at Elm Grove Care Home for the last two years. (I would know if she wasn't!). Of course, a lot of that time we've been unable to visit due to Coronavirus, with the residents' safety a priority. But what I have seen reassures me as I'm kept informed of her health issues and staff are very friendly and helpful.

I was very impressed with the welcome I received when I visited this home to see if it was suitable for Aunt to move to. The manager was very thorough in the range of topics that were discussed and I was reassured by her approach and caring philosophy. Aunt has advanced Dementia but she seems more engaged and happier since she moved to Elm Grove. I think this is largely due to the patience, kindness, and empathy of the staff who I cannot praise enough.

From my first enquiry to Elm Grove the communication from the manager and her staff was excellent. Mam has been made to feel very welcome and her care and welfare is exceptional. She has settled so well, is happy and eating well. Already her future care and potential to mobilise from her bed is being planned. We can not thank Elm Grove enough.

My dearest husband spent only 6 weeks in Elm Grove before he died. From the moment he went in there he settled. He seemed to feel it was his home and he felt safe there. Although at a previous home where he spent over 4 weeks in respite he had not wanted to come out of his room and had wanted to come home, Elm Grove gently coaxed him out of his room, and within days he was happy to go into the lounge with other residents and watch TV or just sleep and was soon happily joining other residents in the dining room. Everyone caring from him, from the maintenance man to the nurses, carers, kitchen staff, and the home manager were genuinely caring people. He was treated with dignity, love, and patience. Nothing was too much for any of them. I can’t thank them enough. Elm Grove is homely, welcoming, and has a loving feeling about it. I just wish he had lived long enough to enjoy being there for longer.

Having my aunt from June of this year now residing at Elm Grove is my first experience of a relative living as a resident in a care home. My aunt needs 24-hour nursing care, my experience so far is that the staff both on Willow and on the admin side are very supportive both to her and me. It is a great weight off my shoulders knowing that she is well cared for. Having been a full-time carer myself for my Dad, I have some experience of how challenging that role is. That was in 'normal' times, now coping with Covid, I admire how they are managing. Thank you.

My first visit to Elm Grove ever, my first visit to see my gran in over a year (Covid-19 restrictions), so I was very excited and emotional! I was greeted by one lovely lady who explained the whole process and made me feel very welcome and at ease. Same when leaving. The carers and management were fab! I feel my gran is in the place she could hope for, and she smiles a lot and look much healthier. Thank you, everybody, keep up the amazing work, stay safe. The garden needs tidying up! Get them out in the fresh air.

From the very first moment I spoke with the administrator and unit manager, I knew that my dad was in good hands! They understood that this was a new experience both for my father and me and accordingly guided me through the process. They did this with a genuine desire to make my dad’s stay a very good one. They also anticipated all the questions and concerns that I had and reassured me all the way. All Covid-19 procedures were in place and followed to the letter. We met many other staff, who were amazing too, and they were all extremely knowledgeable about my father's needs, bearing in mind his mental incapacity due to dementia. You are all wonderful. Thank you!

Visited my wife in April, very well looked after. All aspects are excellent.

My sister is in the unfortunate position of being unable to speak, so my understanding of her experiences in this care home are limited. She is not of a happy disposition, but her care seems ok in that she is well fed and her accommodation is comfortable. There are always less carers than one would like to see, and they seem somewhat overstretched on occasions. My sister is cared for to keep her as comfortable as possible in the awful circumstances of being disabled by a stroke.

I have been very happy with the care my father has received. There hasn't been any concern regarding the safety and care he receives. Both staff and management communicate well and are friendly and helpful, very approachable. I know that my father is content in his surroundings. I would strongly recommend Elm Grove Care Home to anyone who is in the same situation as myself with relatives needing extra care.