Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.9 83 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.
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Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1225
  • Self-Funded Nursing Dementia Care: from £1424
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elm Grove Care Home to find out the exact price for your requirements.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)

Elm Grove Care Home Reviews (83)

9.9

Elm Grove Care Home has a Review Score of 9.9 (9.862) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Grove Care Home has 83 reviews.

Overall Experience
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Date Published
  • 83
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Reviewer Connection to Elm Grove Care Home
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  • 7
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Total of 83, showing 21-40
Review from M D (Wife of Resident) published on 5 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are professional, kind, caring and supportive.
Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. It is always nice to hear words like 'kind' and 'caring' being used to describe our care. Please let us know if there is anything we can do…read more
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Review from Robert S (Husband of Resident) published on 31 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My wife has now been with Elm Grove for over two years and overall the care and attention given to her by staff has been very good, bordering on excellent. As with any people-orientated organisation, there are 'star' carers and 'also-rans'. The 'stars' are fantastic and provide a wonderful level of
empathy to patients like my wife and are able to bring a smile to her face. Activities staff try to involve all residents, despite the challenges that dementia brings. Sadly for many patients with this awful disease, considerable amounts of time is spent without meaningful cognitive involvement or challenges. The standard of furnishing and decoration within all guest areas of the home is excellent and kept up to date. Recently, all rooms have been redecorated and the furniture and carpeting has been replaced, giving a well-cared for look to the whole home environment.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and hearing words like 'fantastic' and…read more
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Review from J P (Sister of Resident) published on 29 May 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I realise how challenging it must be to care for residents with varying types of dementia but I do feel there could be more staff to attend to my brother's needs. He frequently complains his call button is not answered in a timely fashion and he is left on the toilet for far too long. His toilet needs
are his main worry as he needs full assistance with this. He is becoming anxious about this and holds it for too long. This is an ongoing situation.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We have a genuine regard for all of our residents and their health and wellbeing is an absolute priority. We will discuss your feedback with the…read more
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Review from L F (Daughter of Resident) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my mother has been at Elm Grove, I have found the staff very friendly and helpful towards her, which, to me, is the most important thing. She often tells me how kind they are.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. It is always nice to hear words like "friendly" and "helpful" being used to describe our care. Please let us know if there is anything we can do to make your mother's…read more
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Review from Robert P (Son of Resident) published on 11 October 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, I give Elm Grove high marks. The staff is extremely attentive to my mother's needs and empathetic to her medical condition. Every time I visit the building itself seems clean and well-maintained. Unfortunately, the same cannot be said about my mother's room. I understand that the building is
older but there is no excuse for the paint to be peeling off the walls around my mother's bed, all within reach. I consider this a serious health and safety violation that could be corrected quickly without too much upheaval.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review and feedback. It is always nice to hear words like "attentive" and "empathetic" being used to describe our care. In regards to the facilities and…read more
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Review from P G (Son of Resident) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Settled my father in well and handled his dementia with sensitivity from his extended hospital stay. Time is taken with his needs, and great effort is made to make him comfortable.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for your kind words. We hope Elm Grove Care Home did everything possible to make the transition as easy as possible. Please let us know if there is anything we can do to make father's stay…read more
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Review from C T (Daughter of Resident) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was in Elm Grove Care Home for 5 years, I have nothing but praise for the home and its staff. My mum was always well looked after and treated with dignity. They were always trying to encourage her to take part in the various activities which did brighten up her day and provided stimulation.
However, my review here is specifically related to my mum's last few weeks. Once it was recognised that it probably wasn't the best thing for my mum to be admitted to hospital and therefore that it was likely that she was nearing the end their care and contact with me was flawless. I was able to visit mum every day for her last few weeks, staff were there to update me on her condition. They ensured she was comfortable and were incredibly patient when it came to ensuring she had food and water and wasn't in distress. All the staff were wonderful with me at what was a hard time. I got a call a few hours before her final moments and therefore was able to be with her.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
We really appreciate you taking the time to leave us your feedback. We are saddened by your loss and hope that it is of comfort to you knowing that your mum received the very best care at Elm Grove.…read more
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Review from T J (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home keeps us informed on Mum's well-being. Staff are always helpful.
Reply from David Mclean, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. We hope to continue providing your mum with the best possible care.
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Review from P R (Daughter of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helpful staff, unfortunately, never seems to see the same person as carers work shifts. Some staff more ready to talk than others. My mother is self-funding, so I expect a bit more feedback.
Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave us your review, we will certainly pass your feedback on to the manager. Please do let us know if there is anything more we can do to make your Mother's stay as…read more
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Review from J T (Son of Resident) published on 23 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Whenever we have visited, we have found the staff to be respectful and attentive to my mum. They go above and beyond to ensure Mum doesn't want for anything. They try hard to stimulate her with appropriate activities; they ensure that services attend the home for the benefit of its residents. The level
of care and patience is five stars. Well done to all the staff, direct or indirectly, that helps my mum feel at home.
Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home
It is always nice to hear words such as "Respectful" and "Attentive" being used to describe our care. We hope to continue providing your Mum the best possible care, and thank you for your kind words.
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Review from Stephen M (Son of Resident) published on 22 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thought Dad would find it hard moving to a care facility, but turned out anything but. Staff are brilliant, understanding he has dementia. Always well presented shaved and washed. Loves his room and the food is excellent. Couldn’t imagine him being anywhere else. Went to his first ever disco a few weeks
ago, loved it. Very pleased.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your lovely review. We are so happy that your Dad is thriving in our care, the residents and staff all loved the disco and had a great time dancing. Thank you for choosing us to care for…read more
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Review from Sue H (Daughter of Resident) published on 12 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the four years my mum has been a resident she has received excellent care. Both in Chestnut Lodge and Willow, the staff are kind and caring and go above and beyond. Recently while my mum received end-of-life care everyone looked after us so well as well as my mum. What an amazing team of people,
every single member of staff goes out of their way to help and show kindness.
Reply from Rebecca Kellegher, Customer Service Adviser at Elm Grove Care Home
Thank you for your lovely review. It is so nice to hear that your mum received excellent care in both Chestnut Lodge and Willow at Elm Grove and that the staff went above and beyond when caring for…read more
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Review from Linda S (Daughter of Resident) published on 15 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my mum was here all staff showed kindness and understanding of her needs so well. Leading up to her death everyone was so supportive of her and me, her daughter.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your kind words. Hopefully, you can go away from this feeling like your Mum received the best possible care, our sincere condolences for your loss.
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Review from S M (Granddaughter of Resident) published on 17 May 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The care team and management have always been extremely kind, empathetic and accommodating towards me and were as helpful as restrictions would allow, to enable me to have important visits with Gran or FaceTimes when visits are not possible. I think the staff have a lot to deal with and the new software
development with recording care records, designed with the purpose to enable the carers to spend more time with residents, is so valuable. I know my gran often says she feels lonely, so this would be a big comfort and appreciated by Gran and us.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your review. We are glad that you feel everyone has been kind and empathetic whilst ensuring you were able to keep in touch with your gran. I will certainly pass your comments on about…read more
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Review from A M (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother, who has dementia, has been happy at Elm Grove Care Home for the last two years. (I would know if she wasn't!). Of course, a lot of that time we've been unable to visit due to Coronavirus, with the residents' safety a priority. But what I have seen reassures me as I'm kept informed of her
health issues and staff are very friendly and helpful.
Reply from Amanda Barnes, Customer Service Adviser at Elm Grove Care Home
Thank you for taking the time to leave your review. It is nice to hear that your mother is happy in our care and that you feel informed and up to date with any health issues that may occur. We hope to…read more
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Review from B R (Niece of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very impressed with the welcome I received when I visited this home to see if it was suitable for Aunt to move to. The manager was very thorough in the range of topics that were discussed and I was reassured by her approach and caring philosophy. Aunt has advanced Dementia but she seems more engaged
and happier since she moved to Elm Grove. I think this is largely due to the patience, kindness, and empathy of the staff who I cannot praise enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your lovely review. We are so happy to hear that you were impressed with the service provided by Elm Grove when you visited. It is so good to hear that your aunt is happy and engaged…read more
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Review from N I (Daughter of Resident) published on 25 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first enquiry to Elm Grove the communication from the manager and her staff was excellent. Mam has been made to feel very welcome and her care and welfare is exceptional. She has settled so well, is happy and eating well. Already her future care and potential to mobilise from her bed is being
planned. We can not thank Elm Grove enough.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home
Thank you for your lovely review. We are so glad to hear that your Mum felt welcomed by everyone at Elm Grove. Please let us know if there is anything further we can do to make her stay as comfortable…read more
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Review from Isobel S (Wife of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dearest husband spent only 6 weeks in Elm Grove before he died. From the moment he went in there he settled. He seemed to feel it was his home and he felt safe there. Although at a previous home where he spent over 4 weeks in respite he had not wanted to come out of his room and had wanted to come
home, Elm Grove gently coaxed him out of his room, and within days he was happy to go into the lounge with other residents and watch TV or just sleep and was soon happily joining other residents in the dining room. Everyone caring from him, from the maintenance man to the nurses, carers, kitchen staff, and the home manager were genuinely caring people. He was treated with dignity, love, and patience. Nothing was too much for any of them. I can’t thank them enough. Elm Grove is homely, welcoming, and has a loving feeling about it. I just wish he had lived long enough to enjoy being there for longer.
Reply from Amanda Barnes, Customer Service Adviser at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time.…read more
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Review from Linda L (Niece of Resident) published on 2 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Having my aunt from June of this year now residing at Elm Grove is my first experience of a relative living as a resident in a care home. My aunt needs 24-hour nursing care, my experience so far is that the staff both on Willow and on the admin side are very supportive both to her and me. It is a great
weight off my shoulders knowing that she is well cared for. Having been a full-time carer myself for my Dad, I have some experience of how challenging that role is. That was in 'normal' times, now coping with Covid, I admire how they are managing. Thank you.
Reply from Amanda Barnes, Customer Service Adviser at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you are having a positive experience and that you feel supported by our staff. Please let us know if there is…read more
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Review from John M (Grandson of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My first visit to Elm Grove ever, my first visit to see my gran in over a year (Covid-19 restrictions), so I was very excited and emotional! I was greeted by one lovely lady who explained the whole process and made me feel very welcome and at ease. Same when leaving. The carers and management were fab!
I feel my gran is in the place she could hope for, and she smiles a lot and look much healthier. Thank you, everybody, keep up the amazing work, stay safe. The garden needs tidying up! Get them out in the fresh air.
Reply from Amanda Barnes, Customer Service Adviser at Elm Grove Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Gran in our care. Please let us know if there is anything we can do to make your…read more
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Elm Grove Care Home is calculated as follows: ( (177 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

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Awards / Recognitions (7)

Meet the Team (7)

Kim

Kim Chivers

Job Title: Home Manager Joined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.


I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelcey

Kelcey Hopkins

Job Title: Unit Manager Joined: 2015

My name is Kelcey, and I am the unit manager of Chestnut Lodge. I have worked for Bupa since 2015. I began my career as a care assistant at one of our sister homes, Druid Stoke, before transferring to Elm Grove in 2024.


I live in Bristol with my husband, Billy and 2 children, Myla and Creed. Outside of work, I love to cook and am a bit of a foodie.

Kelly

Kelly Motti

Job Title: Senior Activities Co-ordinator Joined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.


I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.


I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.


In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian

Ian Gough

Job Title: Chef Manager Joined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.


I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi

Trudi Read

Job Title: Head Housekeeper Joined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.


I love interacting with the residents, and I'm always happy to have a little help from them.


I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.


In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar

Mukhtar Muhammad

Job Title: Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel

Daniel Read

Job Title: Maintenance Operative Joined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.


In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

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