Elm Grove Care Home

Somerford Road, Cirencester GL7 1TX
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9.9 83 Reviews
  • Elm Grove Care Home, Cirencester
Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the person first and their condition second.

A nutritious food menu is tailored to personal diets, with light snacks and drinks available throughout the day and night.

A wide range of activities and entertainment are included in the home’s calendar to keep residents active and stimulated such as crafts, cooking, keep fit and live music.

Follow the home on Facebook to find out more about the great things that go on day-to-day. Search 'Bupa UK Elm Grove Care Home'.

Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Dementia Care: from £1225
  • Self-Funded Nursing Dementia Care: from £1424
  • RESPITE Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Nursing Dementia Care: from £1570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Elm Grove Care Home to find out the exact price for your requirements.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Elm Grove Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)
9.9

Elm Grove Care Home has a Review Score of 9.9 (9.862) out of 10, based on 17 reviews in the last 2 years.
Over all time Elm Grove Care Home has 83 reviews.

Overall Experience
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  • 29
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Date Published
  • 83
  • 4
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Reviewer Connection to Elm Grove Care Home
  • 32
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  • 7
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Total of 83, showing 61-80
Review from Sarah M (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum was admitted to Chestnut Lodge Cirencester for emergency respite in September 2019, which then became permanent. From day one the staff at Chestnut Lodge, each and every member, were amazing. The fact they care deeply for the residents shines through and they also care for the relatives, they
literally scooped me up and embraced me too! They all are always extremely friendly but remain professional, nothing is too much trouble, they go above and beyond. During this time of Covid they have shone, even more, sending me pictures of Mum, emails and FaceTiming me, to keep the relationship going, which is so important for anyone, but more so with a dementia resident.
I honestly can’t put into words just how amazing they are. BUPA are blessed! Thanks to team Chestnut Lodge I have a relationship back with my mum, which had been lost over the years of caring, I can’t thank them enough for that, I truly can’t.
Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home
Thank you for taking the time to leave such kind comments. We really appreciate your praise.
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Review from C M (Friend of Resident) published on 17 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend was a resident at Elm Grove Care Home from September 2018 to January 2020 when she passed away. She was always treated with great dignity and care. I have no negative feelings regarding the care she received.
Reply from Greta Narbutaityte, Customer Advisor at Elm Grove Care Home
Thank you for such kind comments. We are very saddened about the loss of your friend. Hopefully, you can go away from this feeling like she received the best possible care.
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Review from J P (Son of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Elm Grove were fantastic. Our mum was only there for a few days but we really cannot fault the care that she received and we are deeply grateful that her last few days were so tranquil, personal and private. Thank you again for taking such good care of her.
Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home
We are very saddened to hear about your loss. Please let us know if there is anything we can do to help you or your family.
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Review from P Y (Son of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Elm Grove Care Home after spending a little over two months in hospital with what began as a urine infection. My mother was 96 years old. She went to Elm Grove on 22nd October 2018 and passed away quietly in her sleep on October 30th 2018. During her short stay, she received
incredible care. Thank you to the staff at Elm Grove, especially to two certain nurses.
Reply from Josephine Gaupholm, Customer Adviser at Elm Grove Care Home
Thank you for your review of Elm Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum received from…read more
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Review from A W (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother received the utmost care and attention at Elm Grove Care home.
She was so happy there and died in peace and dignity.
Everyone is so kind there, including reception staff and office staff.
Reply from Gabriella Mills, Customer Adviser at Elm Grove Care Home
Thank you for your review of Elm Grove care home, we are pleased to hear that your Mother was well cared for whilst in our care. We appreciate your comments made towards the staff and will share this…read more
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Review from J H (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manager, carers and nurses all very approachable kind and caring on the whole.
Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
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Review from Peter B (Son of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was at Elm Grove for over 2 years, she sadly passed away 7th January 2018. During her stay, I can honestly say the care and love given to her and the family was exceptional. It was mum's 2nd home. The activities for the residents was great and we were always invited to attend. Although it
was tough leaving we were comforted, that great care was given to mum. We were lucky to find a truly special place.
Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that it gives you comfort knowing that your mum was safe and well cared for.
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Review from C N (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am more than happy with the care for my mum, she has improved a lot since being in Elm Grove. The carers and staff are all on hand to talk to if you have any concerns. Very clean and tidy home and nothing is too much trouble. Mum is always smiling and well dressed and clean when I visit. Thank you
all.
Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home
Thank you for your review. I'm so glad to hear that your mum's health has improved and that she is happy. I hope this gives you peace of mind knowing that she is safe and well cared for.
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Review from Caroline N (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It's difficult to know how to thank all the staff at Elm Grove. So many of the carers have been there since my mum arrived 7 years ago. Their patience is amazing, the love they show and the respect when moving from chair to hoist is amazing. How can you show your thanks individually? Only by telling
you that as a company, it's a well-run ship!
Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from J T (Son of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Father is cared for to a good standard. His room is clean and comfortable. The standard of meals is good with plenty of variety.
The communal living areas are spacious and there are always activities to provide interest and stimulation. The staff are polite, helpful and caring towards the residents.
The home is local to us, so visiting is easy and we are always made to feel welcome. We are very happy with BUPA Chestnut Lodge.
Reply from Jayne Duck, Customer services administator at Elm Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from P W (Wife of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent. Very friendly, capable staff.


My husband and I celebrated our 65th wedding anniversary with an excellent tea party, beautifully laid out on Tuesday 17th July 2017. Nothing is too much trouble for the staff.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home
Thank you for your review. I'm so glad to hear that you and your husband enjoyed your 65th Wedding Anniversary and I'm sure that the staff enjoyed celebrating with you both.
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Review from R L (Husband of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good care to patient. Very good food.
Reply from Jayne Duck, Customer services administator at Elm Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from B D (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident in Chestnut Lodge on year today and I want to thank all the staff for their love and care of her over the past 12 months.
I can not fault their dedication and kindness given to making her life so pleasant and meaningful. Dementia is a horrid illness and very frightening
at times, but all the staff make mum feel loved, safe and happy.
A big thank you from myself and all her family. You have taken the worry from our shoulders and given us joy.
Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home
Thank you for your review. It is so nice to know that you feel like this about our staff and that your Mum is happy, safe and loved.
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Review from Jennette L M (Wife of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
You all treated my husband with great care and compassion, kindness and these last days with dignity. The staff were always welcoming helpful and supportive to me at all times.
If I or my daughters has a query, it was always dealt with quickly and with it, seemed to be without any trouble to the staff,
so helpful and kind always.
Treated his death and worked with undertakers most kindly and with great dignity and respect. Thank you.
Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home
So sorry to hear of your loss. Please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the…read more
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Review from Esther W (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had contact with Elm Grove Care Home since 2002. I have been impressed by consistently high standards of care provided. My mother was happy and well looked after the last two years of her life. The staff were friendly, helpful, gentle and caring. As a friend to several residents since I observed
the same standard of care for them over the years. In 2016 my husband received excellent palliative care for his final weeks of life. It was such a blessing to know that he was in capable and caring hands. The staff were a wonderful support for me too.
Reply from Emily Wilson, Customer Service Administrator at Elm Grove Care Home
Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are continually impressed by our staff and the standard of Elm Grove, and that they provided care…read more
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Review from Linda B (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has dementia and relies on continual nursing care. She is treated with a great deal of care and attention to her welfare. Staff have got to know Mum and her preferences - even down to her favourite biscuits - and show a genuine interest in the rest of the family. Mum no longer takes part in activities
- thus unable to give higher assessment.
Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s…read more
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Review from Tracey W (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care and carers are all very good, but the food and drink are disappointing.
Not much variety and not much choice. Drinks are sometimes cold.
The fees are very expensive and do not give value for money.
Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home
Thank you for your review. Your comments are extremely important to us and key to the services we provide. We will discuss your feedback with the home’s manager to help them continually improve the…read more
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Review from A B (Husband of Resident) published on 9 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Nothing is too much trouble. My wife has settled really well.
Reply from Lydia Waller, Customer Service Administrator at Elm Grove Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care…read more
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Review from Tony G (Friend of Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend and I find the staff very friendly and welcoming. I enjoy the sing-a-long when I am there, she seems quite content and settled. The staff are very good with the residents.
Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Review from Jean G (Wife of Resident) published on 25 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely impressed with the care my husband is receiving.
Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s…read more
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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Elm Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.862 for Elm Grove Care Home is calculated as follows: ( (177 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 203 Ratings = 4.862
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Elm Grove Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

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Awards / Recognitions (7)

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Meet the Team (7)

Kim

Kim Chivers

Job Title: Home Manager Joined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.


I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelcey

Kelcey Hopkins

Job Title: Unit Manager Joined: 2015

My name is Kelcey, and I am the unit manager of Chestnut Lodge. I have worked for Bupa since 2015. I began my career as a care assistant at one of our sister homes, Druid Stoke, before transferring to Elm Grove in 2024.


I live in Bristol with my husband, Billy and 2 children, Myla and Creed. Outside of work, I love to cook and am a bit of a foodie.

Kelly

Kelly Motti

Job Title: Senior Activities Co-ordinator Joined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.


I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.


I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.


In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian

Ian Gough

Job Title: Chef Manager Joined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.


I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi

Trudi Read

Job Title: Head Housekeeper Joined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.


I love interacting with the residents, and I'm always happy to have a little help from them.


I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.


In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar

Mukhtar Muhammad

Job Title: Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel

Daniel Read

Job Title: Maintenance Operative Joined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.


In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service - more info.