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Elm Grove Care Home

Somerford Road, Cirencester, Gloucestershire GL7 1TX
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Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester

Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the...  

Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,425From £1,570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Elm Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)

Elm Grove Care Home Reviews (99)

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9.8

Elm Grove Care Home has a Review Score of 9.8 (9.770) out of 10, based on 26 reviews in the last 2 years. Over all time Elm Grove Care Home has 99 reviews.

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Review from P B (Sister of Resident) published on 8 April 2021 Submitted via Postal Card
Overall Experience

The hospital transferred my brother to Elm Grove at the request of both of us. He is extremely happy and comfortable and very well looked after. The staff are very friendly and helpful in any way they can. I would highly recommend Elm Grove to anyone.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely review, your kind words are really appreciated by us. We are so pleased that your brother is happy and comfortable at Elm Grove, and that you would recommend the home to others. Please let us know if there is anything else we can do for you and your family.

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Review from A R (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card
Overall Experience

Residents always appear to be comfortable and well looked after.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us your kind review, we really appreciate it.

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Review from Alison B (Daughter of Resident) published on 16 March 2021 Submitted via Postal Card
Overall Experience

My mum was admitted to Chestnut Lodge during lockdown and so I've not yet been able to enter and see her - apart from Pod visits. The staff have been wonderful, friendly, helpful and they seem genuinely fond of her already. It means so much to know that she is safe, comfortable and well looked after - I'm really looking forward to seeing her room and how she's settled... soon, I hope!

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely words, and for your patience and understanding during this incredibly difficult time. We are so pleased that you can feel at ease with your Mother in our care, and we look forward to you visiting us soon.

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Review from D S (Son of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

The care staff are fantastic and show great compassion to the residents. I am pleased Mum is in safe hands. The home has been exceptional throughout the Covid pandemic.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you so much for your kind words, we really appreciate you sharing your lovely feedback with us.

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Review from N R (Son of Resident) published on 11 March 2021 Submitted via Postal Card
Overall Experience

My father has only been a resident for three weeks, but what a turnaround. He is very well looked after and eating properly again. All the staff are friendly and very caring - thank you.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you so much for your lovely review; we really appreciate your kind words. We are so pleased to hear that you can feel at ease with your father in our care. Please let us know if there is anything more we can do for you and your family.

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Review from L D (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card
Overall Experience

It has been lovely to be able to visit mum in a safe, warm environment. Every effort has been made to keep us all well.

Reply from Melanie Cope, Customer Service Adviser at Elm Grove Care Home

Thank you for your kind words - we really appreciate you taking the time to leave us your comments and the recognition of the effort we put into our visits!

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Review from Jane S (Daughter of Resident) published on 17 February 2021 Submitted via Website
Overall Experience

Our dear mum sadly passed away recently, but the love and support she received from Elm Grove was outstanding. Sadly, most of her time spent in the nursing home was during Covid restrictions, but staff ensured we had regular contact with mum, ensuring telephone calls and face time calls when we were not able to see her in person. We were also regularly updated with emails and photos - a wonderful way to allow us to see what she was up to! The few months prior to Covid demonstrated to us how settled she was, and it was lovely to see the wonderful relationships she developed with all the nurses and carers. From chats when the Daily Sparkle newspapers were delivered to her room, to playing cricket in the garden - mum was always happy, entertained and treated with dignity. We have felt completely supported during our recent loss and would highly recommend Elm Grove to anyone needing to look for a nursing home - the love and care of the staff to the residents is wonderful to witness.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us a review. We are saddened to hear of your loss and we hope you can go away from this feeling like your Mum had the best care possible.

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Review from Bridget A (Cousin of Resident) published on 13 October 2020 Submitted via Postal Card
Overall Experience

Very good care, always helpful and caring. Would recommend.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your kind review, we really appreciate your lovely comments.

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Review from T H (Son of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

Excellent care to my father throughout his time at Elm Grove. Great communication from the staff at all times.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for your really kind comments, we appreciate you taking the time to leave us a review. We are so pleased to hear that you're happy with the care your Father is receiving.

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Review from S W (Son of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

Our mother was initially admitted to assess the extent of her Dementia. She had the family were immediately very impressed with the staff and the surroundings of Elm grove. Since she started full-time care there the staff have been excellent and mum is very at home there. Could not wish for a better home. Thank you, Elm Grove.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

We really appreciate you taking the time to leave us some feedback, thank you so much for your incredibly kind comments. We are so pleased that you can feel at ease with your mother in our care, and that you're fulfilled with our services. Please let us know if there is anything more we can do for you and your family.

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Review from M B (Daughter of Resident) published on 12 October 2020 Submitted via Postal Card
Overall Experience

My mum has been in Chestnut Lodge for 5 years and is extremely happy, her happiness is the most important thing for me so I know she is in the right place. The staff are so kind and thoughtful and nothing is too much trouble.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you so much for your lovely review, we really appreciate receiving feedback. We are so pleased that you are fulfilled with the care your mum is receiving. Please let us know if there is anything more we can do for you and your family.

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Review from Helen P (Daughter of Resident) published on 8 October 2020 Submitted via Postal Card
Overall Experience

I was extremely impressed and reassured with the safety measures in place before and during after my visit today. Rules for visiting were clearly explained. Mum arrived on time, clean tidy and wrapped up well. A carer accompanied mum the whole visit she was kind and attentive to mum, helped prompt mum to engage, difficult because of dementia. Being able to visit after such a long time was very important to me. The staff were empathetic and went to great lengths to reassure they are doing everything possible to keep Covid-19 free. So glad to be able to thank them personally for their dedication.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

We are very happy to hear you are satisfied with the quality of our care. Thank you for your praise.

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Review from Simon G (Son of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

My visit was during the coronavirus lockdown and the home has commenced outdoor visits, which in my opinion has been organised very well, within the safety measures put in place are very well implemented for residents, staff, and visitors.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. Please let us know if there is anything else we can do to help.

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Review from Dennis B (Husband of Resident) published on 25 September 2020 Submitted via Postal Card
Overall Experience

I had not seen my wife since March. I have had now two garden visits. Both were extremely well organised and the weather was good. The care and preparation taken to keep my wife safe and comfortable by the staff and manager were exemplary and fully deserve a commendation.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Elm Grove Care Home

Thank you for taking the time to leave us such kind comments.

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Review from Joanne M (Daughter of Resident) published on 2 July 2020 Submitted via Website
Overall Experience

Elm Grove is an exceptional care home in every aspect of care. All the staff, from the cleaners, carers, office staff, manager are all so approachable and nothing is too much trouble. I have seen an improvement in my mother since being there, she is well cared for and there is always someone there for her needs, the carers are so good with her. The rooms are light and airy with a garden view, when the weather allows they arrange for time in the garden. Activities are plentiful for those who wish to take part, nothing is to much trouble to anyone that you ask something of. I can relax knowing that my mother is safe and well cared for.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Roger B (Son of Resident) published on 10 June 2020 Submitted via Website
Overall Experience

I want to take this opportunity to thank the whole team at Elm Grove for their magnificent care and professionalism during all of the Covid-19 pandemic. They have given Mum the continued 'Gold Standard' care that they always do but now in even more difficult circumstances. Whilst we haven't been able to visit Mum, the Elm Grove team have kept us informed week by week of how Mum, residents and staff are doing and this has been an immense help and reassurance. We couldn't ask for a better team to look after Mum so we say a huge thanks and gratitude for all you have done and are doing. We also recognise the sacrifices you have had to make with your families and loves ones to look after our mum. We salute you.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

We really appreciate the feedback from the families and friends of our residents, therefore it is always nice to hear from them, feeling like their loved one is cared for and looked after.

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Review from Sarah M (Daughter of Resident) published on 4 June 2020 Submitted via Website
Overall Experience
My mum was admitted to Chestnut Lodge Cirencester for emergency respite in September 2019, which then became permanent. From day one the staff at Chestnut Lodge, each and every member, were amazing. The fact they care deeply for the residents shines through and they also care for the relatives, they literally scooped me up and embraced me too! They all are always extremely friendly but remain professional, nothing is too much trouble, they go above and beyond. During this time of Covid they have shone, even more, sending me pictures of Mum, emails and FaceTiming me, to keep the relationship going, which is so important for anyone, but more so with a dementia resident.

I honestly can’t put into words just how amazing they are. BUPA are blessed! Thanks to team Chestnut Lodge I have a relationship back with my mum, which had been lost over the years of caring, I can’t thank them enough for that, I truly can’t.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

Thank you for taking the time to leave such kind comments. We really appreciate your praise.

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Review from C M (Friend of Resident) published on 17 January 2020 Submitted via Postal Card
Overall Experience

My friend was a resident at Elm Grove Care Home from September 2018 to January 2020 when she passed away. She was always treated with great dignity and care. I have no negative feelings regarding the care she received.

Reply from Greta Narbutaityte, Customer Advisor at Elm Grove Care Home

Thank you for such kind comments. We are very saddened about the loss of your friend. Hopefully, you can go away from this feeling like she received the best possible care.

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Review from J P (Son of Resident) published on 10 October 2019 Submitted via Postal Card
Overall Experience

The staff at Elm Grove were fantastic. Our mum was only there for a few days but we really cannot fault the care that she received and we are deeply grateful that her last few days were so tranquil, personal and private. Thank you again for taking such good care of her.

Reply from Greta Narbutaityte, Customer Adviser at Elm Grove Care Home

We are very saddened to hear about your loss. Please let us know if there is anything we can do to help you or your family.

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Review from P Y (Son of Resident) published on 8 November 2018 Submitted via Postal Card
Overall Experience

My mother was transferred to Elm Grove Care Home after spending a little over two months in hospital with what began as a urine infection. My mother was 96 years old. She went to Elm Grove on 22nd October 2018 and passed away quietly in her sleep on October 30th 2018. During her short stay, she received incredible care. Thank you to the staff at Elm Grove, especially to two certain nurses.

Reply from Josephine Gaupholm, Customer Adviser at Elm Grove Care Home

Thank you for your review of Elm Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the care your mum received from the staff. We will share your comments with the home manager. Our deepest sympathies, the Bupa Customer Care Team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

News (3) & Events (0)

News
  • 08 Jul 2025

    Twenty-one staff members from across six Bupa care homes have joined forces to raise over £4,000 for Cancer Research UK. The team of carers climbed 6.4km to the summit of...

  • 02 Apr 2025

    Residents at Elm Grove Bupa Care Home were recently delighted to welcome Poppy the pony to their home. Elm Grove’s senior activities co-ordinator, Kelly Motti, invited Dinky Ponies to visit...

  • 03 Jan 2025

    Elm Grove Bupa Care Home in Cirencester is set to welcome a special visit from a virtual dementia tour bus on Sunday 26th January to give the wider community and...

Upcoming Events

There are no upcoming events for Elm Grove Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Elm Grove Care Home.

Meet the Team (6)

Kim Chivers
Kim ChiversJob Title:Home ManagerJoined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.

I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelly Motti
Kelly MottiJob Title:Senior Activities Co-ordinatorJoined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.

I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.

I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.

In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian Gough
Ian GoughJob Title:Chef ManagerJoined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.

I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi Read
Trudi ReadJob Title:Head HousekeeperJoined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.

I love interacting with the residents, and I'm always happy to have a little help from them.

I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.

In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar Muhammad
Mukhtar MuhammadJob Title:Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel Read
Daniel ReadJob Title:Maintenance OperativeJoined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.

In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service -more info.