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Elm Grove Care Home

Somerford Road, Cirencester, Gloucestershire GL7 1TX
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Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester
Elm Grove Care Home, Cirencester

Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one for dementia nursing and one for dementia residential. That could be for day care, a couple of weeks of respite or a more long-term move.

Residents receive warm, personalised attention from a team that focus on the...  

Care Provided by Elm Grove Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Nursing Dementia CareFrom £1,425From £1,570

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Contact Elm Grove Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kim Chivers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (56)

Elm Grove Care Home Reviews (99)

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9.8

Elm Grove Care Home has a Review Score of 9.8 (9.770) out of 10, based on 26 reviews in the last 2 years. Over all time Elm Grove Care Home has 99 reviews.

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Review from A W (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card
Overall Experience
My mother received the utmost care and attention at Elm Grove Care home.
She was so happy there and died in peace and dignity.

Everyone is so kind there, including reception staff and office staff.

Reply from Gabriella Mills, Customer Adviser at Elm Grove Care Home

Thank you for your review of Elm Grove care home, we are pleased to hear that your Mother was well cared for whilst in our care. We appreciate your comments made towards the staff and will share this with the care home's manager. Our condolences, The Bupa Customer Care Team.

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Review from J H (Daughter of Resident) published on 15 March 2018 Submitted via Postal Card
Overall Experience

Manager, carers and nurses all very approachable kind and caring on the whole.

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.

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Review from Peter B (Son of Resident) published on 26 February 2018 Submitted via Postal Card
Overall Experience

My mother was at Elm Grove for over 2 years, she sadly passed away 7th January 2018. During her stay, I can honestly say the care and love given to her and the family was exceptional. It was mum's 2nd home. The activities for the residents was great and we were always invited to attend. Although it was tough leaving we were comforted, that great care was given to mum. We were lucky to find a truly special place.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words. I hope that it gives you comfort knowing that your mum was safe and well cared for.

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Review from C N (Daughter of Resident) published on 22 February 2018 Submitted via Postal Card
Overall Experience

I am more than happy with the care for my mum, she has improved a lot since being in Elm Grove. The carers and staff are all on hand to talk to if you have any concerns. Very clean and tidy home and nothing is too much trouble. Mum is always smiling and well dressed and clean when I visit. Thank you all.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

Thank you for your review. I'm so glad to hear that your mum's health has improved and that she is happy. I hope this gives you peace of mind knowing that she is safe and well cared for.

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Review from Caroline N (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card
Overall Experience

It's difficult to know how to thank all the staff at Elm Grove. So many of the carers have been there since my mum arrived 7 years ago. Their patience is amazing, the love they show and the respect when moving from chair to hoist is amazing. How can you show your thanks individually? Only by telling you that as a company, it's a well-run ship!

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from J T (Son of Resident) published on 3 August 2017 Submitted via Postal Card
Overall Experience
Father is cared for to a good standard. His room is clean and comfortable. The standard of meals is good with plenty of variety.

The communal living areas are spacious and there are always activities to provide interest and stimulation. The staff are polite, helpful and caring towards the residents. The home is local to us, so visiting is easy and we are always made to feel welcome. We are very happy with BUPA Chestnut Lodge.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from P W (Wife of Resident) published on 1 August 2017 Submitted via Postal Card
Overall Experience

Excellent. Very friendly, capable staff.

My husband and I celebrated our 65th wedding anniversary with an excellent tea party, beautifully laid out on Tuesday 17th July 2017. Nothing is too much trouble for the staff.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. I'm so glad to hear that you and your husband enjoyed your 65th Wedding Anniversary and I'm sure that the staff enjoyed celebrating with you both.

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Review from R L (Husband of Resident) published on 1 August 2017 Submitted via Postal Card
Overall Experience

Very good care to patient. Very good food.

Reply from Jayne Duck, Customer services administator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from B D (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience
My mother has been a resident in Chestnut Lodge on year today and I want to thank all the staff for their love and care of her over the past 12 months.
I can not fault their dedication and kindness given to making her life so pleasant and meaningful. Dementia is a horrid illness and very frightening at times, but all the staff make mum feel loved, safe and happy.

A big thank you from myself and all her family. You have taken the worry from our shoulders and given us joy.

Reply from Jayne Duck, Customer Services Administrator at Elm Grove Care Home

Thank you for your review. It is so nice to know that you feel like this about our staff and that your Mum is happy, safe and loved.

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Review from Jennette L M (Wife of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience
You all treated my husband with great care and compassion, kindness and these last days with dignity. The staff were always welcoming helpful and supportive to me at all times.
If I or my daughters has a query, it was always dealt with quickly and with it, seemed to be without any trouble to the staff, so helpful and kind always.

Treated his death and worked with undertakers most kindly and with great dignity and respect. Thank you.

Reply from Jayne Duck, Customer services administrator at Elm Grove Care Home

So sorry to hear of your loss. Please accept our condolences. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Esther W (Daughter of Resident) published on 19 May 2017 Submitted via Postal Card
Overall Experience

I have had contact with Elm Grove Care Home since 2002. I have been impressed by consistently high standards of care provided. My mother was happy and well looked after the last two years of her life. The staff were friendly, helpful, gentle and caring. As a friend to several residents since I observed the same standard of care for them over the years. In 2016 my husband received excellent palliative care for his final weeks of life. It was such a blessing to know that he was in capable and caring hands. The staff were a wonderful support for me too.

Reply from Emily Wilson, Customer Service Administrator at Elm Grove Care Home

Thank you for sharing your lovely feedback with us, we really appreciate it. I am so pleased that you are continually impressed by our staff and the standard of Elm Grove, and that they provided care and support for both you and your mother. I will pass on your kind words to the home's manager. The Bupa Customer Care Team.

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Review from Linda B (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience

Mum has dementia and relies on continual nursing care. She is treated with a great deal of care and attention to her welfare. Staff have got to know Mum and her preferences - even down to her favourite biscuits - and show a genuine interest in the rest of the family. Mum no longer takes part in activities - thus unable to give higher assessment.

Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from Tracey W (Daughter of Resident) published on 18 May 2017 Submitted via Postal Card
Overall Experience
The care and carers are all very good, but the food and drink are disappointing.
Not much variety and not much choice. Drinks are sometimes cold.

The fees are very expensive and do not give value for money.

Reply from Simone Berkeley, Customer Service Advisor at Elm Grove Care Home

Thank you for your review. Your comments are extremely important to us and key to the services we provide. We will discuss your feedback with the home’s manager to help them continually improve the areas you have highlighted.

The Bupa Customer Care Team.

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Review from A B (Husband of Resident) published on 9 June 2016 Submitted via Postal Card
Overall Experience

Very good. Nothing is too much trouble. My wife has settled really well.

Reply from Lydia Waller, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Tony G (Friend of Resident) published on 1 June 2016 Submitted via Postal Card
Overall Experience

I visit my friend and I find the staff very friendly and welcoming. I enjoy the sing-a-long when I am there, she seems quite content and settled. The staff are very good with the residents.

Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Jean G (Wife of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

I am extremely impressed with the care my husband is receiving.

Reply from Rose Pickering, Customer Service Administrator at Elm Grove Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan J (Son of Resident) published on 3 May 2016 Submitted via Postal Card
Overall Experience

My father has been in the home for 18 months and has been well cared for. His health has improved considerably due to entirely to the efforts of the staff. He is given the opportunity to participate in activities and encourage to socialise. The staff are friendly and attentive we are always offered a cup of tea when we visit. The only downside is the laundry! sadly items go missing on a frequent basis!

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from M W (Resident / Service User) published on 21 April 2016 Submitted via Postal Card
Overall Experience

Having been here for 12 years I feel I must have had good treatment and I am quite satisfied with everything here.

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Sue D (Resident / Service User) published on 21 April 2016 Submitted via Postal Card
Overall Experience

From day one (October 2015) I found all aspects of care, support, food etc outstanding and carried out in a friendly and professional manner at all times of day and night. I would certainly recommend Elm Grove.

Reply from Rachel Elliott, Customer Service Administrator at Elm Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 03 August 2026

Furnished bedrooms with a range of en-suite facilities, some overlooking the large flourishing gardens. Residents are encouraged to personalise their rooms with bringing small items from home.

News (3) & Events (0)

News
  • 08 Jul 2025

    Twenty-one staff members from across six Bupa care homes have joined forces to raise over £4,000 for Cancer Research UK. The team of carers climbed 6.4km to the summit of...

  • 02 Apr 2025

    Residents at Elm Grove Bupa Care Home were recently delighted to welcome Poppy the pony to their home. Elm Grove’s senior activities co-ordinator, Kelly Motti, invited Dinky Ponies to visit...

  • 03 Jan 2025

    Elm Grove Bupa Care Home in Cirencester is set to welcome a special visit from a virtual dementia tour bus on Sunday 26th January to give the wider community and...

Upcoming Events

There are no upcoming events for Elm Grove Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Elm Grove Care Home.

Meet the Team (6)

Kim Chivers
Kim ChiversJob Title:Home ManagerJoined: 2007

Hi, I am Kim, the home manager at Elm Grove. I started my caring career at Elm Grove 18 years ago and subsequently transferred to Ashley House. In 2025, I came back to Elm Grove as home manager.

I am a very proud mum of one- Amelia, who is 6. I love going on holidays with my husband, Garrick, and Amelia. When that’s not possible, a cold G&T does the trick.

Kelly Motti
Kelly MottiJob Title:Senior Activities Co-ordinatorJoined: 2022

I'm Kelly, the senior activities co-ordinator at Elm Grove. I have worked here since 2022.

I love organising events and activities for our residents. I am always looking for new and exciting ways to bring smiles to our residents' faces. Seeing them smile brings me so much happiness.

I live in Cirencester with my husband, Bruce and 4 children, Ryan, Charlie, Harry and Ellie-May. We have 2 cats, Bonnie and DJ and a dog, Finley.

In my spare time, I love to do things with my family. I play darts and skittles for a family team. I also love doing crafts and making things.

Ian Gough
Ian GoughJob Title:Chef ManagerJoined: 2017

I’m Ian, the chef manager at Elm Grove. I’ve worked for Bupa for just over 7 years now and am very passionate about “inclusivity not exclusivity”, so no one misses out regardless of their dietary needs.

I live just outside of Cirencester with my wife Sophie, daughter Felicity and cat Max. In my spare time, I enjoy family days out, gardening and Sudoku.

Trudi Read
Trudi ReadJob Title:Head HousekeeperJoined: 2007

I'm Trudi, the head housekeeper at Elm Grove. I have worked here for 18 years.

I love interacting with the residents, and I'm always happy to have a little help from them.

I have a partner, Kev and a daughter, Jess. I live with Colin the dog, Pedro the cat and Fernando the royal python.

In my spare time, I enjoy playing darts and going to rock concerts. I'm also studying for a degree in psychology and counselling.

Mukhtar Muhammad
Mukhtar MuhammadJob Title:Senior Carer

My name is Mukhtar Muhammad, and I am a senior carer at Elm Grove Care Home. It is here that I found my passion for care, and I truly feel privileged to work in a field where I can support our residents and their relatives while continuing to grow as a professional. I also feel very honoured to serve as a diversity and inclusivity champion, where I focus on fostering a positive and inclusive environment for our team. I have been fortunate to learn from, and continue to learn from, an exceptional nursing team and supportive colleagues. Beyond my care role, my passion for archaeology and history drives my curiosity about how past events shape the present. This connection inspires me to contribute to making the world a better place.

Daniel Read
Daniel ReadJob Title:Maintenance OperativeJoined: 2023

I'm Dan, the maintenance operative. I have been working at Elm Grove since 2023, and I love working with the team and making a difference for the residents. Since being with Bupa, I have had a big input on the building changes and remodelling of the home, as well as turning previously unused spaces into wonderful places for our residents to enjoy.

In my spare time, I like to spend time with my fiancée, Leanne and our two boys, Lucas and Arthur. I also play football for a local team and darts for my family team, whilst still finding time to attend my rock festivals.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Elm Grove Care Home to verify any information. View our terms and conditions. Elm Grove Care Home has an Enhanced Service -more info.