Submit a Review for Elm Grove Care Home
Somerford Road, Cirencester, GL7 1TX
View full details of Elm Grove Care HomeLatest Reviews for Elm Grove Care Home
30 April 2026
My wife has been resident for more than two years and has been treated with dignity, warmth and high quality care at all times. The staff are without exception cheerful, caring and welcoming to me as a frequent visitor and benefit from strong leadership/ I am kept informed of any problem arising in
my wife's condition, however small.
30 April 2026
Comfortable, helpful staff over a period of time, service slower but always helpful.
14 April 2026
Our experience of Elm Grove is excellent. The staff cannot do enough for the residents and sometimes come in outside their working hours to give extra care and support when my father returned from the hospital. The Chestnut Lodge manager stayed on well beyond her finishing time to see my father
safely return. My father has recently celebrated his 90th birthday. He was asked what he wanted for a special breakfast, and a member of staff brought in croissants and clotted cream on her day off. He was given a birthday balloon and made a special cake, and all the staff working on the day came and said happy birthday to him. We were also able to hold a party for the family in the front lounge of Elm Grove.
26 March 2026
I can't say enough about the staff and the management of Elm Grove Care Home. Mum is very well taken care of and it's obvious they go over and above for her comfort, her well-being and ever changing daily requirements. With being across the Atlantic, we try to do a video call once a week, sometimes
a challenge as Mum sleeps quite a bit and it's hard to coordinate a time, but the staff do their best. I am very pleased with the level of support and overall concern shown to my mum at the Elm Grove. My only concern would be the frequency of staff turnover. It's important that mum recognizes and is comfortable with consistent faces. Unfamiliar faces can cause trust issues and stress.
25 March 2026
Elm Grove is an excellent care home. It has a really nice atmosphere with a very friendly and professional staff, who genuinely seem to care. My mum is very well looked after.
20 March 2026
I cannot thank Julie and her amazing team of staff enough. This has been a special month for us, with Johns 90th birthday. A lovely cake was brought to his room with staff all singing 'happy birthday'. Also he was able to request a 'special breakfast' where he got the idea for clotted cream to go
with croissants, I'll never know, but what he wanted was what he got! Julie was then super helpful in facilitating a party for all the family, even coming in on her day off. Amazing memories for all of us. Thank you SO much.
18 March 2026
My husband is being cared for extremely well. On two occasions the manager of his sector has giving up her own off duty time to make sure his needs a met. I cannot speak too highly of he and all the caring staff at his helm!
30 January 2026
I was particularly impressed when my husband developed a very high temperature. His temperature and blood pressure (very low) were carefully monitored, and when condition became worse, he was quickly rushed to hospital. After his condition was stabilised after 3 days, he returned to Elm Grove to a
very warm and caring welcome - I cannot rate the staff too highly! They are brilliant!
22 December 2025
Thank you to each and everyone of you. Such a lovely caring home and I can feel at ease that mum is being cared for so well.
14 October 2025
When visiting the home, everyone was very welcoming offered drinks and pointed in the right way. Grandads room was always clean and tidy, staff always checking in to see if he or us needed anything. Would always go above and beyond.
14 October 2025
My father-in-law was definitely made to feel it was home from home, and that as a family we all very much appreciated the care, friendship and support he received was amazing, on our visits everyone was always cheerful and friendly.
14 October 2025
Withe dads dementia was a big concern to me. The home was great for all of us. The help and support we all got was wonderful. Each member a staff, was so good to dad, our visits each time we were offered drinks and a little cake. Dad loved his food especially the puddings. He was allowed to put up
photos and pictures on the walls. Great home, very dignified at the end for dad.
07 August 2025
Would like to express my sincere thanks to all the staff at Elm Grove..My mother -in-law had a blip in her dementia two weeks ago and all the staff have been amazing with all their care to get her back to a better place in her dementia.Communication with us has been 100% as it always is.
So from
the bottom of our hearts a very big thank you.Would give you all more than 5 stars I'd i could.
29 April 2025
As always, everything at Chestnut Lodge / Elm Grove continues to be 10/10. Friendly, incredibly patient & loving staff; amazing, stimulating activities; care & health monitoring is totally on the ball - every & any slight concern is immediately communicated to family &/or health services with the
urgency that the situation requires; nutrition requirements & concerns are constantly monitored and evolve according to mum's needs.
My sister & I live in France & the USA respectively, so we cannot visit as often as we would like. I usually manage to visit 4 or 5 times per year, but my sister keeps touch via our weekly "Zoom" video chats, which we all love. We have nothing but the highest praise for everyone at Chestnut Lodge, and we know that our mummy is living her best possible life, and having enormous amounts of fun (as we regularly see via your social media page - a real lifeline for us)! We are so incredibly grateful and cannot recommend your wonderful home enough. Thank you!
31 January 2025
Since mum moved to this home in Cirencester around 2 years ago, mum has been so much happier! Compared to the last care home in the area! I have a left a 5 star review before about the amazing staff at Elm Grove, but this time I would like to express huge praise and thanks to all of the "kitchen
staff!" the chef and his team are amazing! Nothing is too much trouble talking about my mum's dietary requirements! The amount of time they have personally spent with mum, myself and my partner talking at how they can help mum with her diet, as mum is on a puree diet at present. Their kindness and time is above and beyond! The way in which the chef and team present, as well as the creativity of the pureed meals is like food you would expect to see visually in a Michelin Restaurant, the beautifully presented meals. Nothing is too much trouble, even when they are busy, if you want a cheeky cuppa, just knock on the door and they will makes us one. We love the kitchen team! Thank you!
11 November 2024
Elm Grove, Cirencester. Mum came to Elm Grove from the hospital after a very serious fall, which needed surgery. She's settled in very quickly and regained her mobility in a short time with the help of staff. Mum had oedema on both legs, now 6 months later, they are all clear. There's always nursing
staff available for an update. The home is very clean and all the staff are very supportive and calm around her dementia symptoms. She is in the last stages of dementia now, and she is being monitored daily. I always receive an update when I visit.
The grounds are large and they hold a summer fair every year. Mum really enjoyed that. I would give it 10 stars if I could.
26 September 2024
As a family we cannot say enough positive things about Elm Grove Care Home. The time, care and support every member of staff gives to my grandad has given confidence in himself again.
Grandad is safe very well cared for, has all meals and medication provided reducing stress on himself. The most
important thing - he is happy!!
Grandad is thriving because of the expert care and living his life as he wishes, with support on hand 24/7.
16 July 2024
The service my father receives is above and beyond what you expect from any care home. Continual updates from the team when I visit my dad even when they are extremely busy, go above and beyond. They are truly amazing. I cannot thank them enough for making sure my dad receives hotel-standard food it
is much appreciated. All the staff in Chestnut Lodge go above and beyond to make sure he is happy healthy and safe. Every time I visit dad he tells me this is the best place ever. He loves it there especially his one carer she makes " his day".
20 June 2024
Mum came to stay for two weeks of respite care and she was very well cared for and looked after. We had complete peace of mind whilst we had a much-needed holiday. All the staff were lovely and mum thoroughly enjoyed her 'holiday', she has already asked us if she will be coming again!
26 April 2024
I have found all the staff unfailingly friendly and helpful. I have not eaten here, but the menu looks very tempting. My friend's room is large, light and airy.
Latest Reviews for Elm Grove Care Home
30 April 2026
My wife has been resident for more than two years and has been treated with dignity, warmth and high quality care at all times. The staff are without exception cheerful, caring and welcoming to me as a frequent visitor and benefit from strong leadership/ I am kept informed of any problem arising in
my wife's condition, however small.
30 April 2026
Comfortable, helpful staff over a period of time, service slower but always helpful.
14 April 2026
Our experience of Elm Grove is excellent. The staff cannot do enough for the residents and sometimes come in outside their working hours to give extra care and support when my father returned from the hospital. The Chestnut Lodge manager stayed on well beyond her finishing time to see my father
safely return. My father has recently celebrated his 90th birthday. He was asked what he wanted for a special breakfast, and a member of staff brought in croissants and clotted cream on her day off. He was given a birthday balloon and made a special cake, and all the staff working on the day came and said happy birthday to him. We were also able to hold a party for the family in the front lounge of Elm Grove.
26 March 2026
I can't say enough about the staff and the management of Elm Grove Care Home. Mum is very well taken care of and it's obvious they go over and above for her comfort, her well-being and ever changing daily requirements. With being across the Atlantic, we try to do a video call once a week, sometimes
a challenge as Mum sleeps quite a bit and it's hard to coordinate a time, but the staff do their best. I am very pleased with the level of support and overall concern shown to my mum at the Elm Grove. My only concern would be the frequency of staff turnover. It's important that mum recognizes and is comfortable with consistent faces. Unfamiliar faces can cause trust issues and stress.
25 March 2026
Elm Grove is an excellent care home. It has a really nice atmosphere with a very friendly and professional staff, who genuinely seem to care. My mum is very well looked after.
20 March 2026
I cannot thank Julie and her amazing team of staff enough. This has been a special month for us, with Johns 90th birthday. A lovely cake was brought to his room with staff all singing 'happy birthday'. Also he was able to request a 'special breakfast' where he got the idea for clotted cream to go
with croissants, I'll never know, but what he wanted was what he got! Julie was then super helpful in facilitating a party for all the family, even coming in on her day off. Amazing memories for all of us. Thank you SO much.
18 March 2026
My husband is being cared for extremely well. On two occasions the manager of his sector has giving up her own off duty time to make sure his needs a met. I cannot speak too highly of he and all the caring staff at his helm!
30 January 2026
I was particularly impressed when my husband developed a very high temperature. His temperature and blood pressure (very low) were carefully monitored, and when condition became worse, he was quickly rushed to hospital. After his condition was stabilised after 3 days, he returned to Elm Grove to a
very warm and caring welcome - I cannot rate the staff too highly! They are brilliant!
22 December 2025
Thank you to each and everyone of you. Such a lovely caring home and I can feel at ease that mum is being cared for so well.
14 October 2025
When visiting the home, everyone was very welcoming offered drinks and pointed in the right way. Grandads room was always clean and tidy, staff always checking in to see if he or us needed anything. Would always go above and beyond.
14 October 2025
My father-in-law was definitely made to feel it was home from home, and that as a family we all very much appreciated the care, friendship and support he received was amazing, on our visits everyone was always cheerful and friendly.
14 October 2025
Withe dads dementia was a big concern to me. The home was great for all of us. The help and support we all got was wonderful. Each member a staff, was so good to dad, our visits each time we were offered drinks and a little cake. Dad loved his food especially the puddings. He was allowed to put up
photos and pictures on the walls. Great home, very dignified at the end for dad.
07 August 2025
Would like to express my sincere thanks to all the staff at Elm Grove..My mother -in-law had a blip in her dementia two weeks ago and all the staff have been amazing with all their care to get her back to a better place in her dementia.Communication with us has been 100% as it always is.
So from
the bottom of our hearts a very big thank you.Would give you all more than 5 stars I'd i could.
29 April 2025
As always, everything at Chestnut Lodge / Elm Grove continues to be 10/10. Friendly, incredibly patient & loving staff; amazing, stimulating activities; care & health monitoring is totally on the ball - every & any slight concern is immediately communicated to family &/or health services with the
urgency that the situation requires; nutrition requirements & concerns are constantly monitored and evolve according to mum's needs.
My sister & I live in France & the USA respectively, so we cannot visit as often as we would like. I usually manage to visit 4 or 5 times per year, but my sister keeps touch via our weekly "Zoom" video chats, which we all love. We have nothing but the highest praise for everyone at Chestnut Lodge, and we know that our mummy is living her best possible life, and having enormous amounts of fun (as we regularly see via your social media page - a real lifeline for us)! We are so incredibly grateful and cannot recommend your wonderful home enough. Thank you!
31 January 2025
Since mum moved to this home in Cirencester around 2 years ago, mum has been so much happier! Compared to the last care home in the area! I have a left a 5 star review before about the amazing staff at Elm Grove, but this time I would like to express huge praise and thanks to all of the "kitchen
staff!" the chef and his team are amazing! Nothing is too much trouble talking about my mum's dietary requirements! The amount of time they have personally spent with mum, myself and my partner talking at how they can help mum with her diet, as mum is on a puree diet at present. Their kindness and time is above and beyond! The way in which the chef and team present, as well as the creativity of the pureed meals is like food you would expect to see visually in a Michelin Restaurant, the beautifully presented meals. Nothing is too much trouble, even when they are busy, if you want a cheeky cuppa, just knock on the door and they will makes us one. We love the kitchen team! Thank you!
11 November 2024
Elm Grove, Cirencester. Mum came to Elm Grove from the hospital after a very serious fall, which needed surgery. She's settled in very quickly and regained her mobility in a short time with the help of staff. Mum had oedema on both legs, now 6 months later, they are all clear. There's always nursing
staff available for an update. The home is very clean and all the staff are very supportive and calm around her dementia symptoms. She is in the last stages of dementia now, and she is being monitored daily. I always receive an update when I visit.
The grounds are large and they hold a summer fair every year. Mum really enjoyed that. I would give it 10 stars if I could.
26 September 2024
As a family we cannot say enough positive things about Elm Grove Care Home. The time, care and support every member of staff gives to my grandad has given confidence in himself again.
Grandad is safe very well cared for, has all meals and medication provided reducing stress on himself. The most
important thing - he is happy!!
Grandad is thriving because of the expert care and living his life as he wishes, with support on hand 24/7.
16 July 2024
The service my father receives is above and beyond what you expect from any care home. Continual updates from the team when I visit my dad even when they are extremely busy, go above and beyond. They are truly amazing. I cannot thank them enough for making sure my dad receives hotel-standard food it
is much appreciated. All the staff in Chestnut Lodge go above and beyond to make sure he is happy healthy and safe. Every time I visit dad he tells me this is the best place ever. He loves it there especially his one carer she makes " his day".
20 June 2024
Mum came to stay for two weeks of respite care and she was very well cared for and looked after. We had complete peace of mind whilst we had a much-needed holiday. All the staff were lovely and mum thoroughly enjoyed her 'holiday', she has already asked us if she will be coming again!
26 April 2024
I have found all the staff unfailingly friendly and helpful. I have not eaten here, but the menu looks very tempting. My friend's room is large, light and airy.