The Highgate Care Home

I am very happy and lucky to live here, with my own room.

My mother has been in Highgate care home for over 3 years. She settled in quickly and has always been happy and content in her room. The home is well run with a very good manager. The staff are generally kind and caring, and the family always feel that mum is well looked after. Several of the staff that I have got to know are particularly kind and cheerful to me when I visit. There has also been good investment in the decoration and facilities at the home in the last few years.

My father received exceptional care at Highgate Care Home. I cannot recommend it more highly. He was well looked after with very good personal care as well as carers taking time to be with him and get to know him in the last 5 months of his life. The nursing staff managed his pain very well. The care home is very well organised and clean, and there was a joyful atmosphere. As a relative I also felt very well cared for.

Your dedication, and support is deeply valued and appreciated. I appreciate you all for all that you do. Special thank you to home manager.

It really gave her the agency that she wanted.

The service is excellent

Staff are very friendly and carer are well trained and specially manager is maintaining the home very well and my friends father

Idil always gives us a warm and friendly welcome. Her huge smile and compassionate nature are easy to see as she greets everyone. Nothing is too much trouble. Our friend/resident has lovely things to say about her always. Reception is warm and spotlessly clean. A special mention for Octavian who goes above and beyond. No task too big or small. No request ignored. Thank you guys for making us feel special. Coffee better than a major coffee chain.

This home is good. The staff are good.

They used to have a system which you could log into to check on how my father was doing or what medication he had taken, which they got rid of, but it was such a good thing to have and need to bring it back.

Excellent home my sister in-law has been in bupa care home for 11 years and I highly recommend it. The activities manager is brilliant and deserves a special mention. The range and extent of activities and the thought and care that goes into them is what makes this home better than many others in our opinion and many thanks to all the nurses and staff who have looked after my sister-in-law.

I came to the Highgate Care Home from the hospital after a very bad fall in which I broke my right femur. At that point, I couldn't walk at all. Now I can walk well, both with a frame and a stick - the latter is especially important to recovery and achieved after 2 hours weekly with a physiotherapist, especially on stairs.

I spent three weeks at The Highgate and was very dependent on arrival. Thanks to great care shown by all staff, I regained health and can now manage at home. I was fortunate at having a single room and a lovely garden to look at.

Am looking forward to spending some time with mum in the new garden

My father has been in The Highgate for 10 months. He has been welcomed into The Highgate family and has received exemplary care. A stable team of carers and nurses means they have got to know my father well and have been able to adapt their care as he has become more frail. This personalised care is the mark of The Highgate. Communication between the home and our family has been excellent. Regular GP visits to the home make both regular and one-off medical interventions very straightforward. I am relieved that my father is in such safe hands.

The Highgate Nursing Home is run by an amazing team of managers (including the area manager), carers and staff (especially the night carers and night nurses). The managers are working so hard to make sure everyone is safe here. Staff are supportive and approachable. The atmosphere is professional and calm and the carers are great and they are lovely carers. The new activity manager has joined the team and has already started lots of good work for the residents. Nurses all caring. Also special thanks to the staff for making sure the home is safe all the time. Really appreciate it. Due to confidentially, I could not include names, but if I could I would mention lots of names here.

My family and I want to tell everyone at Highgate Care Home how much we appreciate your support and kindness. Everyone provides excellent care and treats my grandmother with compassion. We want to thank everyone so much.

The staff at the Highgate Care Home should be very proud of themselves and the service they provide. They are professional, compassionate, understanding and welcoming, they make you feel like you are part of the team/family that works there. For the whole time, my brother was at the home he was treated with dignity and compassion and there was a sense of real care with the staff taking a keen interest in knowing the people they were looking after. The staff kept us informed on my brother's care plan and advised us at all times of changes, we always knew what was happening. I can honestly say that I have never met such a caring group of people who conducted themselves with such professionalism and compassion and I can't thank them enough, what a team.

My father had been struggling to live at home and he had several falls and ended up in hospital for 3 months. He was unable to return home as he needed 24-hour supervision and nursing care. Since being at The Highgate Care Home I have seen a remarkable improvement in his well-being and his anxiety has greatly reduced. In my conversations with my father, he often tells me how much the care staff have helped him and shown him nothing but kindness. I would like to thank the manager and his team for all their understanding and empathy in caring for my father.

Fantastic staff, lovely building and location make the best of a bad situation. I feel that my mother is well looked after here and can relax knowing that we’re all doing the best we can for her. Thank you.

I am so pleased to say that the experience we had at The Highgate Care Home was wholly positive. We did appreciate the staff's kindness, competence and caring attitude. The management and the administrative staff were equally helpful and punctual in responding to our bureaucratic needs. The overall ambience of the institution is welcoming and warm, making a resident feel at home. Keep it up!