Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is in a smart neighbourhood close to Highgate’s shops and restaurants. Within easy reach are Waterlow Park, the Emirates Stadium and Hampstead Heath. Kenwood House, a beautiful stately home, is just a mile away.
On-site parking available.
The Highgate Care Home has a Review Score of 9.9 (9.871) out of 10, based on 14 reviews in the last 2 years. Over all time The Highgate Care Home has 61 reviews.
Review from N C M D (Daughter of Resident) published on 25 May 2017
Submitted via Postal Card •
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Reply from Simone Berkeley, Customer Service Advisor at The Highgate Care Home
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager and have highlighted the upgrade to the bathroom.
The Bupa Customer Care Team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.871) out of 10 for The Highgate Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for The Highgate Care Home is calculated as follows: ( (145 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 163 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Highgate Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 31 Jan 2024
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 12 Aug 2025
Set on a lovely residential street in Highgate Village, The Highgate offers a warm welcome to those in need of nursing or residential care, for both short and long stays.
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Job Title: Home Manager
Joined: 2023
I worked in the healthcare sector since January 2015 after completing my university degree in nursing having various roles. As a Registered Nurse and Home Manager, I am committed to delivering the very highest standard of care to all my residents, alongside my highly qualified team at The Highgate.
In 2020 I completed my Level 5 Diploma in Leadership and Management. I am looking forward to the opportunity of meeting new people in an environment which is familiar to me, and to make a positive impact and difference to those residents, staff and relatives who I come in contact with.
Job Title: Clinical Deputy Manager
Joined: 2022
Sabrina Martin is a dedicated and experienced registered general nurse based in London, UK. She completed her BSc in Adult Nursing from Middlesex University in September 2019. Sabrina has since worked in various healthcare settings, including acute hospital wards, community nursing, and care homes. Currently employed at The Highgate Care Home by Bupa, she oversees residents' physical, emotional, and social well-being while mentoring staff and implementing individualized care plans. Previously, she served as a staff nurse in oncology and radiotherapy outpatient departments at North Middlesex University Hospital and on the stroke/neurology ward at the Royal Free Hospital. Her expertise includes medication administration, wound care, venepuncture, patient assessments, and multidisciplinary team collaboration. Sabrina's strong foundation in healthcare is complemented by her earlier roles as a healthcare assistant, where she gained hands-on experience in patient care, manual handling, and clinical documentation. She holds additional certifications in intravenous therapy and venepuncture and possesses a full UK driving license. Known for her professionalism and initiative, Sabrina is passionate about delivering high-quality care and fostering positive patient outcomes.
Job Title: Head of Housekeeping
Joined: 2022
Hello, my name is Eilin. I am the Head of Housekeeping and I love being part of the team at The Highgate. I joined Bupa in May 2022 as a Senior Housepeeker. My aim is to make everyone happy within our community at The Highgate. I am so lucky to have such an amazing team that works hard every single day to provide the best service possible to everyone at
Job Title: Head Chef
Joined: 2022
I started working at The Highgate as part of the kitchen team in May 2022. I really enjoy working in the kitchen and have learnt so much. We really do provide outstanding quality food and we meet with residents regularly to ensure our menu reflects their favourite foods with a delicious nutritious varied menu.
I look forward to meeting you soon.
Job Title: Financial Administrator
Joined: 2021
Hi, my name is Simona and I’m the Financial Administrator at The Highgate Care Home.
I joined Bupa and the healthcare sector in 2021 after my Psychology Master's Degree and Level 3 Diploma in HR.
Started at The Highgate as Admin/Receptionist and was promoted to Financial Administrator in April 2024.
I have experience in providing excellent customer service and the ability to build strong relationships with our residents and their families.
My caring attitude underpins everything I do, to make a real difference to people’s lives.
Job Title: Receptionist
Joined: 2024
A polite, friendly and extremely capable receptionist, with a passion for delivering excellent front-of-house support to colleagues, residents and visitors. I have excellent communication and listening skills, face-to-face and over the phone. With many years of experience working as a receptionist within the care home sector, I take great pride in my work here at the Highgate and in building a rapport with visitors. Looking forward to welcoming you.
Job Title: Activities Coordinator
Joined: 2025
Marius is a dedicated and enthusiastic Activities Coordinator with a passion for enhancing the well-being and quality of life of individuals through engaging and meaningful activities. He specialises in creating diverse, person-centered activity programs that promote social interaction, mental stimulation, and physical well-being.
Outside of work, Marius enjoys hobbies that align with his role, such as arts and crafts, music, sports, or volunteering.
Job Title: Activities Coordinator
Joined: 2025
Hi my name is Nadira, the Activity Coordinator at Highgate Care Home.
I’m passionate about making a positive difference in the lives of the residents by creating an uplifting and inclusive environment. I enjoy getting to know each individual and finding ways to make their day more better and enjoyable. My aim is to support their wellbeing and help Residents feel happy, engaged, and valued as part of our community.
Job Title: Financial Administrator
Joined: 2025
Joined the Highgate in July 2025, as Financial Administrator, with many years of experience working for a care group as the Revenue Manager. I am friendly, approachable, empathetic and have great communication skills. I am passionate about helping residents and NOK feel at ease with any financial queries they may have, and I enjoy getting to know the residents in the home.
I am currently studying my Level 2 AAT in Accounting, where I then hope to progress to my Level 3.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Highgate Care Home to verify any information. View our terms and conditions. The Highgate Care Home has an Enhanced Service - more info.