The Kensington Care Home

40/46 Ladbroke Road, Kensington, London W11 3PH

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

The Kensington offers residential, nursing, respite, post-operative, palliative and dementia care. It can also offer a space for people to rest, relax and recover with short stays too.

The home has been recently refurbished with full decoration, new furnishings and installation of a coffee bar and new hair salon. All bedrooms are en-suite and are fully air conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise you were in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of their own rooms if they prefer. Soon after a resident arrives at The Kensington, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there’s lots of exciting activities to get involved in.

Advance bookings for short stays available.

Group: Bupa Care Homes

Person in charge: Burton Paul (General Manager)

Local Authority / Social Services: Royal Borough of Kensington and Chelsea Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): German, Spanish; Castilian, French, Hindi, Portuguese

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on The Kensington Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview of Review Score

The Review Score of 9.7 out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for The Kensington Care Home in Google's Search Results – more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.714 for The Kensington Care Home is calculated as follows: ( (171 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 231 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this care provider to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews; 3.00 points for the first Positive Review, and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 24 months, then 2.5 points are available for the number of Positive Reviews in the last 48 months. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 20 positive Reviews in the last 24 months and is calculated as follows:

    1. 3.00 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 20 Reviews ÷ 10.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 The Kensington Care Home has a Review Score of 9.7 (9.714) out of 10 and an Average Rating of 4.7 out of 5 from 21 Reviews over all time


Average Ratings

  • Excellent
    17
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend The Kensington Care Home?

  • Extremely LIKELY
    17
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to The Kensington Care Home

  • Resident / Service User
    6
  • Daughter of Resident/Service User
    3
  • Brother of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Friend of Resident/Service User
    1
  • more

My mother came in for Rehab after a serious operation. She had some complications afterwards and every member of staff could not have been more helpful. Thank you. My family felt very lucky.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Josephine Gaupholm, Customer Adviser at The Kensington Care Home responded to this review on 10 Sep 2018:

Thank you for your review of The Kensington Care Home. We are happy to hear that you and your mother had a pleasant experience at the home and appreciate your comments regarding the staff being helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.

I was here to recuperate following an operation. The staff are exceptionally nice and kind and I could not have had better treatment.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Josephine Gaupholm, Customer Adviser at The Kensington Care Home responded to this review on 10 Sep 2018:

Thank you for your review of The Kensington Care Home. We are pleased to hear that you had a positive experience at the home and appreciate your comments regarding the treatment you received from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

The Kensington Care Home has exceeded my expectations in relation to convalescent elderly care. As a health professional myself, I am aware of the need for facilities like this for those recovering from surgery or in need of care in their older age. The facilities are excellent in every way. The gardens are relaxed and attractive. The staff and food are outstanding. Home away from home. Thank you.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 07 Aug 2018:

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care provided here and that you got on well with the staff. We appreciate your comments on the gardens here and the food on offer to the residents. We will share your comments with the care home's manager. The Bupa Customer Care Team.

Prompt efficient management service.
Staff excellent.
Food disappointing until recent improvements.
Elevator unreliable, needs second back up elevator.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 07 Aug 2018:

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care that is being given at our home. We appreciate your comments on the staff here and disappointed to hear the food doesn't meet your expectations. We will pass your comments on the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

My brother is a stroke victim who has been cared for with great sensitivity, tremendous patience and medical expertise (wonderful, senior nurses) for the past five years.
During this time, I too had cause to avail myself of the Kensington facilities, convalescing for three weeks following a lobectomy procedure. The kindness of the staff along with the gentle atmosphere, not least in the tranquil and lovely garden, did wonders in accelerating my healing process. I love the place.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 07 Aug 2018:

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care both your brother and yourself have received here. We appreciate your comments on the staff here and glad that you enjoyed the facilities on offer. Your comments will be shared with the care homes manager, The Bupa Customer Care Team.

I confine myself to my room which is very pleasant. The rest of the home is equally nice but I do not use it. The staff, nurses and the gardener are particularly pleasant. Altogether, if I could have more of my things, books, records and ornaments etc here, I'd be happy to live here.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Gabriella Mills, Customer Advisor at The Kensington Care Home responded to this review on 31 Jul 2018:

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are comfortable in your room and happy with the staff. We appreciate your feedback and will share your comments with the care homes manager. The Bupa Customer Care Team.

I cannot imagine a better care home exists.

How likely would you be to recommend The Kensington Care Home? Likely

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Average Rating:   5 out of 5

Gabriella Mills, Customer Advisor at The Kensington Care Home responded to this review on 31 Jul 2018:

Thank you for your review of The Kensington Care Home. We are pleased to hear that you are happy in our home and appreciate your feedback. We will share your comments with the care homes manager. The Bupa Customer Care Team.

My aunt has been in the Kensington for several years and each time I've visited, I've been impressed with the kindness, intelligence and capabilities of the staff.
The facilities are lovely. I am happy my aunt is in such good care.

How likely would you be to recommend The Kensington Care Home? Likely

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Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 06 Jul 2018:

Thank you for your review of The Kensington Care Home, we are pleased to hear that aunt is being well cared for at our home. We appreciate your comments on the homes facilities and the staff caring for your aunt. We will share your comments with the care home's manager, The Bupa Customer Care Team.

Caring experienced wonderful staff. My husband can visit anytime.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 28 Jun 2018:

Thank you for your review of The Kensington care home. We are pleased to hear that you have had a positive experience of our home and that you are happy with the care provided. We will share our comments with the care home's manager, The Bupa Customer Care Team.

I am extremely pleased with all aspects of Bupa. I live in New York City and I can rest assured that my grandfather is getting the care he needs. He has delicious food (and they care for his dietary preferences), he is helped with bathing, he is taken for walks outside in the gorgeous garden. The staff is genuinely caring and supportive. I am very grateful for Bupa The Kensington Care Home.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 27 Jun 2018:

Thank you for your review of The Kensington care home, we are pleased to hear that your Grandfather is being well cared for. We appreciate your comments on the food there and glad to hear that the staff are able to cater to his preferences. We are happy that we are able to give you peace of mind, regarding your Grandfather and will share your comments with the care homes manager. The Bupa Customer Care Team.

My friend has been a resident for several years following a stroke. He has always seemed very positive and cheerful about his circumstances. At first he did not appear to be receiving much benefit from physio etc, but recently he has become much more active and responsive.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 07 Jun 2018:

Thank you for your review. We appreciate your comments and glad that your friend is responding to the physiotherapy and becoming more active. We will pass on your comments on to the care home's manager. The Bupa Customer Care Team.

The entertainment that is put on by the girls is fantastic for the residents. They all put a lot of effort into it, especially one staff member in particular, she is very enthusiastic. It is so lovely to see my client's husband joining in with singing. Also, my client enjoys the activities. As a carer myself, I appreciate what a great job all the staff do. They are all very caring.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 01 Jun 2018:

Thank you for your review. We are pleased to hear that your clients are enjoying the activities put on in the home and appreciate your comments of our staff. We will share your review with the home's manager. The Bupa Customer Care Team.

Very impressed with the kindness and friendly manner of the staff with their patients. High standard of care, very clean and good food.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   5 out of 5

Gabriella Mills, Customer Adviser at The Kensington Care Home responded to this review on 17 May 2018:

Thank you for your review. We are pleased to hear that you have had a positive experience of our care home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team.

Very happy. Charming staff, nothing too much trouble. Good service. Food Ok.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Natalie Krisman, Customer Service Adviser at The Kensington Care Home responded to this review on 30 Apr 2018:

Thank you for your review. I am pleased to hear that you are enjoying staying at The Kensington!

The Kensington was chosen as it is very local to my sister's former home in Notting Hill Gate. Despite a total refurbishment with residents still in situ, the home has continued to function very well under extreme difficulty. The staff at all levels are genuine, caring, loving and approachable people who take a real interest in the welfare of all in their care. I have total confidence in keeping my sister in their charge.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Jayne Duck, Customer Services Administrator at The Kensington Care Home responded to this review on 10 Apr 2018:

Thank you for your review and kind words about our home and staff. You must have peace of mind knowing that your sister is well cared for.

I did not have any medical care but my convalescence care after hospital was very good and extremely friendly.

One great disadvantage is the lack of a residents' sitting room. If you are reasonably mobile, you are confined to your bedroom.

The garden is lovely with interesting plants.

How likely would you be to recommend The Kensington Care Home? Likely

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Average Rating:   4 out of 5

Jayne Duck, Customer services administrator at The Kensington Care Home responded to this review on 25 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My mother has been a resident at The Kensington Care Home since 2011.
The quality of care during these past 6 years has not been consistent and even sorely lacking at times. However, I wish to highlight that the quality of my mother's care has significantly improved since the new management was appointed on the 2nd floor in Summer 2017. Over the past 6 months, I have seen my mother's care become much more person-centred and tailored to her needs. I believe the efforts of the current 2nd-floor staff should be commended.

How likely would you be to recommend The Kensington Care Home? Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at The Kensington Care Home responded to this review on 24 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

I have had a positive experience visiting my husband, observing how the staff treat the residents.
My one question concerns his clothing, he sometimes is wearing clothing I have not seen before. Things seem to get mixed up in the laundry.
It seems clothing is changed every day. If an article is not soiled can it not be worn for a few days?
Several articles, underwear, pyjamas are not in his room. Can they all be in the laundry?

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Jayne Duck, Customer services administrator at The Kensington Care Home responded to this review on 12 Jan 2018:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

We feel at home and that we have landed on our feet since being here at The Kensington.
The staff are all excellent from the management all the way to the housekeeping team.
Staff here do not just work here for the sake of it, they are genuine and work from the heart and they are very caring.
The only thing to bring to the attention is the cutlery, although they are washed they are not completely clean and dry.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Jayne Duck, Customer Services Administrator at The Kensington Care Home responded to this review on 14 Aug 2017:

Thank you for your review. I'm so glad that you feel at home and that you think so highly of our staff.

My brother was in for respite care at the Kensington and the staff were delightful. The staff made my brother very welcome and we're so helpful to all the family during the short time he was at the Kensington.
Prior to coming into the home, the home manager and deputy were happy to answer all of our questions and managed to reassure both my brother and I.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at The Kensington Care Home responded to this review on 18 Jul 2017:

Thank you for your review. I'm so glad that you were put at ease and that your brother was made welcome into our home. I'm sure this must have helped you to know that he was been well cared for.

My wonderful father was cared for by this home in the last two years of his life. Amazing, caring, loving, supportive staff. Lovely atmosphere. Our family were treated with respect and dignity.

How likely would you be to recommend The Kensington Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 28 Sep 2018

Two ground floor rooms available with patio doors out to the homes accessible, well looked after gardens. Nursing, residential or dementia care available.

Staff Profiles

There are no staff profiles posted yet

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies