The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.7 102 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington
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Care Provided by The Kensington Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2375
  • Self-Funded Residential Dementia Care: from £2425
  • Self-Funded Nursing Care: from £2675
  • Self-Funded Nursing Dementia Care: from £2725
  • RESPITE Self-Funded Residential Care: from £2615
  • RESPITE Self-Funded Residential Dementia Care: from £2670
  • RESPITE Self-Funded Nursing Care: from £2945
  • RESPITE Self-Funded Nursing Dementia Care: from £3000

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact The Kensington Care Home for full pricing details and T&Cs.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvonne Tsiga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (102)

9.7

The Kensington Care Home has a Review Score of 9.7 (9.662) out of 10, based on 23 reviews in the last 2 years.
Over all time The Kensington Care Home has 102 reviews.

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Review from Flemming H (Son of Resident) published on 4 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the Kensington consistently go out of their way to support my parents.
Medically, they are on top of the various conditions, medications and co-ordinating with visiting GP to manage symptoms. My father has multiple conditions, with conflicting requirements. However, I am very confident
he is getting the best medical care he could.
The home has gone the extra mile to help them with the transition, constantly smiling and encouraging them. The number of activities organised to keep my parents stimulated and entertained exceeded my expectations.
Everyone on the staff is incredibly friendly and positive.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeThank you for your lovely review. We are so pleased to hear how smooth the transition into care home life has been for your parents- this is truly a testament to our dedicated staff. We're delighted that your parents have found the activities to be enjoyable: we believe staying active and connected makes a real difference to wellbeing. We're committed to continuing to support you and your family in every way we can.
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Review from T R (Grandson of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have been amazing. So kind, pacient, understanding and professional. They have made my gran feel more comfortable and thats all we can ask for. Thank you.
Reply from Fran Donno, Customer Service Adviser at The Kensington Care HomeWe appreciate you sharing your experience with our home. It is always wonderful to hear words like "Kind" and "Professional" being used to describe our staff and hearing that our care brings you peace of mind truly means so much to us. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review from Stephen C (Power of Attorney of Resident) published on 26 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care home. Highly recommended
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeThank you for your kind words and your recommendation. The team at The Kensington work very hard to ensure that every resident feels well cared for and at home. Please don't hesitate to reach out if there is anything more you or your loved one needs.
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Review from E H (Son of Resident) published on 12 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Kensington responded incredibly quickly when my father suddenly needed to move out of his home of the past 25+ years. All of the staff (and I mean everyone) have taken every step to adapt their care, support and daily routines to help him adjust to his new home. Because of the rushed move, my father
was then immediately offered a better room (more spacious and with much more light) when one became available. Honestly, the rooms are all beautiful - in fact, the whole home is a dream setting.
While I will admit that it has taken my father some time to get used to his new surroundings, I have been so comforted to see him so relaxed, feeling safe and looked after by the carers. The Kensington's environment is a warm and welcoming place and that is a reflection of the amazing individuals that they have employed there, and the culture that has been created and sustained by the management. I could not be more grateful to all of them.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care HomeThank you for your kind words. We are happy we were able to help with such a quick move. We appreciate it can be difficult to settle after an unexpected change so we are happy that he now feels safe, secure and at home with us. Thank you again for your lovely review.
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Review from Giselle P (Friend of Resident) published on 12 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend she well look after with my staff loving home clean and welcoming.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care HomeThank you for your feedback. We are happy to hear that you feel your friend is well looked after at The Kensington.
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Review from Richard B (Husband of Resident) published on 21 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always very pleasant and helpful. Overall atmosphere always pleasant and welcoming. Lovely garden and surroundings.
Reply from Natasha Burns-Leigh, Customer Advisor on behalf of the team at The Kensington Care HomeWe appreciate you sharing your experience with our home. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.
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Review from Clare L (Sister of Resident) published on 17 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a Bupa customer I decided to get in touch when I heard my sister was very ill. You took her in immediately and gave her that best end of life she could have ever hoped for. The staff were patient and kind, nothing was too much trouble and I just thank you with all my heart. You have a very happy
warm atmosphere.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care HomeThank you for your kind feedback. We are glad we were able to care for your Sister through such a difficult time. We hope you can take comfort from knowing that she received the very best of care at The Kensington in her final days.
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Review from Katy N (Daughter of Resident) published on 24 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful care - and lovely food in the restaurant in the conservatory, which has linen tablecloths and napkins!
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeThank you for taking the time to write your kind review. Mealtimes are such an important part of daily life and it's lovely to hear that your loved one find them enjoyable. Thank you for choosing The Kensington for your stay.
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Review from Ruth A (Resident) published on 20 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to the home my main concern was my medical and palliative caring. This has proved to be absolutely excellent and well beyond expectation. The carers are excellent and exceptional women, often giving beyond the call of duty.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeWe appreciate you sharing your experience with our home. Feedback like yours inspires us to continue to provide the very best care. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. Please don't hesitate to reach out if there's anything more we can do.
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Review from Sally R (Wife of Resident) published on 30 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was charmingly shown round the care home by a member of staff. She took time and trouble. The decor in the public rooms is relaxing and smart. The bedrooms, which are small were slightly smothering and predominantly beige. It was this overall beige of the bedrooms which makes me wonder if I could
live here, particularly if I was losing my faculties.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeThank you for taking the time to leave your review. We are pleased to hear that you found the staff member who showed you around the home charming- our goal is to make everybody feel welcome from the moment they arrive. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from Noel W (Husband of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home provides an excellent range of services from every-minute to every day care and with a supportive kindness and good will.
Reply from Fran Donno, Customer Service Adviser at The Kensington Care HomeIt's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is lovely to know that you feel reassured that your loved one is safe and well looked after. Please don't hesitate to reach out if there's anything more we can do.
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Review from A S (Friend of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my old friend of 25yrs. She's very happy with the care she receives in the home. I find the carers, management and all the staff very helpful and friendly.
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Review from Zahira B (Resident) published on 22 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cleanliness, food, dicipline, management and organization are all good compared to other centers. I just want to give a few observations first: not all resident can enjoy the full range of activities, as each person's needs depend on their health condition. Second: Considering the amount paid, I wish
you would add a physiotherapy session per week it helps and added to their records.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Kensington Care HomeWe appreciate you taking the time to leave us your comments. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. It's great to hear that the dining experience has been a highlight for you at The Kensington. We know how important good food is to feeling at home. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from S D (Friend of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited one of my friend at the care home. And I find that the place if welcoming and comfortable to be in my friend is very well looked after I couldn't ask for a better place for her. It makes me happy at the end of the day
Reply from Fran Donno, Customer Service Adviser at The Kensington Care HomeWe appreciate you taking the time to leave us your comments. We are pleased to hear that you are happy with the high standards of care that your Friend receives and we want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Please don't hesitate to reach out if there's anything more we can do.
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Review from Alan P (Resident) published on 15 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived on 4/6/25. I was walking only with the assistance of a frame and therefore moving with difficulty. I shall leave on 20/7/25 walking using only a walking stick and ask to walk easily and competently. My physio treatment has in particularly helped me but I have also profited greatly of the beautiful
grounds of the care home which I have been able to use consistently for exercise. I have been treated with great confidence and kindness.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care HomeThank you for taking the time to leave your review. We are so happy to have been able to help you get your mobility back and its great to hear that you feel confident and able to go home. Thank you again for choosing The Kensington for your convalescence care.
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Review from C W (Niece of Resident) published on 30 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very fortunate to secure a lovely room in The Kensington so my aunt could leave hospital and be well looked after. My aunt has always been fiercely independent, so it was a shock for her to be suddenly looked after so well. The care team were very sympathetic and caring towards her and took
time to comfort her and calm her when she felt frustrated. I am so delighted she is being well looked after by professionals who seem to really care and keep her occupied and interested.
Reply from Lisa Henderson, Customer Care Advisor at The Kensington Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Aunt in our care. It is always nice to hear words like "Sympathetic" and "Caring" being used to describe our Staff. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Aunt stay as comfortable as possible.
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Review from D P (Resident) published on 30 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall experience is good, there are lovely staff, rooms need a bit of TLC, but the cleanliness is very good. I enjoy the activities and the food is great.
Reply from Lisa Henderson, Customer Care Advisor at The Kensington Care HomeThank you for taking the time to leave your review. It is always nice to hear words like "Lovely" being used to describe our Staff. We hope to continue providing yourself with the best possible care.
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Review from Cathy D (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The Kensington Care Home is wonderful. Both my parents lived here and were extremely well looked after. I am so grateful to all the staff. They are so caring. Thank you.
Reply from Maria Ricketts, Customer Care Adviser at The Kensington Care HomeThank you for your lovely review. We hope The Kensington Care Home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care.
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Review from Ingrid F (Ex Family Member) published on 21 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My 'ex' left me for another woman, then when he wanted to come back 3 months later, I had found someone else. I tell you this so that you realise that there is no culpability, therefore no hard feeling between us. I was shocked to see the deterioration in him, since my return from six months away. No
blame on his care - the patience, gentleness and sympathy of all the staff deserves the highest praise. One small improvement might be a space where residents could meet for simple interactions, such as jigsaw puzzles and singalongs, under-non professional supervision, as well as the organised activities in the afternoon. It's depressing to be alone for too long.
Reply from Fran Donno, Customer Service Adviser at The Kensington Care HomeThank you for taking the time to leave us your review. It is wonderful to hear words like "Patience" and "Gentleness" being used to describe our staff. Our resident's health and well-being is an absolute priority, so we will discuss your feedback with the home's manager to help them continually improve their service. If there is anything we can do to make his stay as comfortable as possible, please do let us know.
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Review from Gill F (Wife of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very happy with the care home. The thing that is of greater importance to me is that I live five bus stops or a fifteen-minute car journey from the home and this means I can visit often. I have never been to another care home so I can't make a comparison. My beloved husband is very emotional
and cries with happiness and with sadness. I always know the difference. The second most important thing for me is that I can visit at any time.
Reply from Fran Donno, Customer Service Adviser at The Kensington Care HomeThank you for taking the time to leave your kind review. We are pleased to hear that you are impressed with the high standards of care provided at The Kensington Care Home. It is lovely to hear that you are able to visit at any time and that you feel welcome at The Kensington Care Home. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for The Kensington Care Home is calculated as follows: ( (198 Excellents x 5) + (49 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 266 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Kensington Care Home

What types of Care is The Kensington Care Home registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Kensington Care Home have?

There are 53 Single Rooms.

What are the Facilities & Services at The Kensington Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Kensington Care Home to the centre of London?

2.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Kensington Care Home to verify any information. View our terms and conditions. The Kensington Care Home has an Enhanced Service - more info.