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The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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We are so pleased that our father is in your care home. The home is greatN B(Son of Resident/Service User)
The Kensington Care Home, London
Staff are always professional and very friendly.F H(Brother of Resident/Service User)
The Kensington Care Home, London
We could not have asked for better care. A very good experience.Marisa P(Daughter of Resident/Service User)
The Kensington Care Home, London

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios....  

Care Provided by The Kensington Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,375From £2,615
Residential Dementia CareFrom £2,425From £2,670
Nursing CareFrom £2,675From £2,945
Nursing Dementia CareFrom £2,725From £3,000

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Yvonne Tsiga(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (105)

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9.6

The Kensington Care Home has a Review Score of 9.6 (9.624) out of 10, based on 25 reviews in the last 2 years. Over all time The Kensington Care Home has 105 reviews.

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Showing 105 reviews matching selected criteria
Review from E M (Wife of Resident) published on 25 April 2019 Submitted via Postal Card
Overall Experience
My husband recently stayed at The Kensington while I went on holiday.
We had tried it out for a week beforehand and were so encouraged that he was very happy to return for two weeks' respite.
He found being there very relaxing and the friendly approach made him feel very comfortable.
He had an excellent room and the home is in a great location within easy reach of cafes and shops (and good pubs if you want to take visitors for lunch).
There is also a lovely garden for sunny days. The staff became good friends and an efficient call system operates when the need arises.
The management is informal and friendly.
Knowing he was so comfortable and well cared for certainly enabled me to enjoy my holiday to the full.

He will be very happy to stay there again.

Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. We hope to see you soon.

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Review from Jane C (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card
Overall Experience

From the moment my mother arrived at The Kensington, she was made to feel safe, cared for and comfortable. The staff are all wonderful and make me always feel welcome. I feel I can always talk to anyone if I have any questions, even if I'm feeling sad. They take the time to talk I wouldn't hesitate to recommend this home. The manager and team are excellent.

Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from N B (Resident / Service User) published on 29 January 2019 Submitted via Postal Card
Overall Experience
My time here has been positive and my cracked pelvis seems to be mending. The doctor did warn me that because of my age it would take some time.

My son and I just looked inside the front door and were taken to look at the garden which is lovely. I wish I had been here September/October instead of November/December.

Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

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Review from William B (Resident / Service User) published on 25 October 2018 Submitted via Postal Card
Overall Experience

I came for post-op respite. The nursing was excellent and I had the chance for some rest before going home. Thank you to all.

Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding care you received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jacqueline R (Friend of Resident) published on 22 October 2018 Submitted via Postal Card
Overall Experience

I have always found all the staff very cheerful and helpful. The gardens and interior are well kept. My friend goes to lots of activities and outings. The food is excellent and healthy and sufficient.

Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding finding the staff cheerful and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from F F (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card
Overall Experience

My mother came in for Rehab after a serious operation. She had some complications afterwards and every member of staff could not have been more helpful. Thank you. My family felt very lucky.

Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are happy to hear that you and your mother had a pleasant experience at the home and appreciate your comments regarding the staff being helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from R B (Son of Resident) published on 8 August 2018 Submitted via Postal Card
Overall Experience
Prompt efficient management service.
Staff excellent.
Food disappointing until recent improvements.

Elevator unreliable, needs second back up elevator.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care that is being given at our home. We appreciate your comments on the staff here and disappointed to hear the food doesn't meet your expectations. We will pass your comments on the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Jane S (Daughter-in-law of Resident) published on 7 August 2018 Submitted via Postal Card
Overall Experience

The Kensington Care Home has exceeded my expectations in relation to convalescent elderly care. As a health professional myself, I am aware of the need for facilities like this for those recovering from surgery or in need of care in their older age. The facilities are excellent in every way. The gardens are relaxed and attractive. The staff and food are outstanding. Home away from home. Thank you.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care provided here and that you got on well with the staff. We appreciate your comments on the gardens here and the food on offer to the residents. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from A W (Respite Resident) published on 7 August 2018 Submitted via Postal Card
Overall Experience
My brother is a stroke victim who has been cared for with great sensitivity, tremendous patience and medical expertise (wonderful, senior nurses) for the past five years.

During this time, I too had cause to avail myself of the Kensington facilities, convalescing for three weeks following a lobectomy procedure. The kindness of the staff along with the gentle atmosphere, not least in the tranquil and lovely garden, did wonders in accelerating my healing process. I love the place.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care both your brother and yourself have received here. We appreciate your comments on the staff here and glad that you enjoyed the facilities on offer. Your comments will be shared with the care homes manager, The Bupa Customer Care Team.

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Review from Colin W (Resident / Service User) published on 31 July 2018 Submitted via Postal Card
Overall Experience

I confine myself to my room which is very pleasant. The rest of the home is equally nice but I do not use it. The staff, nurses and the gardener are particularly pleasant. Altogether, if I could have more of my things, books, records and ornaments etc here, I'd be happy to live here.

Reply from Gabriella Mills, Customer Advisor at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are comfortable in your room and happy with the staff. We appreciate your feedback and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from I F (Resident / Service User) published on 31 July 2018 Submitted via Postal Card
Overall Experience

I cannot imagine a better care home exists.

Reply from Gabriella Mills, Customer Advisor at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear that you are happy in our home and appreciate your feedback. We will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from L B (Niece of Resident) published on 6 July 2018 Submitted via Postal Card
Overall Experience
My aunt has been in the Kensington for several years and each time I've visited, I've been impressed with the kindness, intelligence and capabilities of the staff.

The facilities are lovely. I am happy my aunt is in such good care.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that aunt is being well cared for at our home. We appreciate your comments on the homes facilities and the staff caring for your aunt. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from E B (Resident / Service User) published on 28 June 2018 Submitted via Postal Card
Overall Experience

Caring experienced wonderful staff. My husband can visit anytime.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington care home. We are pleased to hear that you have had a positive experience of our home and that you are happy with the care provided. We will share our comments with the care home's manager, The Bupa Customer Care Team.

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Review from Abigail K (Granddaughter of Resident) published on 27 June 2018 Submitted via Postal Card
Overall Experience

I am extremely pleased with all aspects of Bupa. I live in New York City and I can rest assured that my grandfather is getting the care he needs. He has delicious food (and they care for his dietary preferences), he is helped with bathing, he is taken for walks outside in the gorgeous garden. The staff is genuinely caring and supportive. I am very grateful for Bupa The Kensington Care Home.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington care home, we are pleased to hear that your Grandfather is being well cared for. We appreciate your comments on the food there and glad to hear that the staff are able to cater to his preferences. We are happy that we are able to give you peace of mind,...  

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Review from R J (Friend of Resident) published on 7 June 2018 Submitted via Postal Card
Overall Experience

My friend has been a resident for several years following a stroke. He has always seemed very positive and cheerful about his circumstances. At first he did not appear to be receiving much benefit from physio etc, but recently he has become much more active and responsive.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We appreciate your comments and glad that your friend is responding to the physiotherapy and becoming more active. We will pass on your comments on to the care home's manager. The Bupa Customer Care Team.

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Review from M G (Private Carer of Resident) published on 1 June 2018 Submitted via Postal Card
Overall Experience

The entertainment that is put on by the girls is fantastic for the residents. They all put a lot of effort into it, especially one staff member in particular, she is very enthusiastic. It is so lovely to see my client's husband joining in with singing. Also, my client enjoys the activities. As a carer myself, I appreciate what a great job all the staff do. They are all very caring.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We are pleased to hear that your clients are enjoying the activities put on in the home and appreciate your comments of our staff. We will share your review with the home's manager. The Bupa Customer Care Team.

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Review from Wendy J (Sister-in-law of Resident) published on 17 May 2018 Submitted via Postal Card
Overall Experience

Very impressed with the kindness and friendly manner of the staff with their patients. High standard of care, very clean and good food.

Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience of our care home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Lavinia D (Resident / Service User) published on 30 April 2018 Submitted via Postal Card
Overall Experience

Very happy. Charming staff, nothing too much trouble. Good service. Food Ok.

Reply from Natalie Krisman, Customer Service Adviser at The Kensington Care Home

Thank you for your review. I am pleased to hear that you are enjoying staying at The Kensington!

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Review from Anthony P (Brother of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

The Kensington was chosen as it is very local to my sister's former home in Notting Hill Gate. Despite a total refurbishment with residents still in situ, the home has continued to function very well under extreme difficulty. The staff at all levels are genuine, caring, loving and approachable people who take a real interest in the welfare of all in their care. I have total confidence in keeping my sister in their charge.

Reply from Jayne Duck, Customer Services Administrator at The Kensington Care Home

Thank you for your review and kind words about our home and staff. You must have peace of mind knowing that your sister is well cared for.

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Review from R W (Resident / Service User) published on 25 January 2018 Submitted via Postal Card
Overall Experience

I did not have any medical care but my convalescence care after hospital was very good and extremely friendly.

One great disadvantage is the lack of a residents' sitting room. If you are reasonably mobile, you are confined to your bedroom.

The garden is lovely with interesting plants.

Reply from Jayne Duck, Customer services administrator at The Kensington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 November 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. Some rooms are large enough to accommodate couples.

News (0) & Events (0)

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for The Kensington Care Home.

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