The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.7 102 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington
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Care Provided by The Kensington Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £2375
  • Self-Funded Residential Dementia Care: from £2425
  • Self-Funded Nursing Care: from £2675
  • Self-Funded Nursing Dementia Care: from £2725
  • RESPITE Self-Funded Residential Care: from £2615
  • RESPITE Self-Funded Residential Dementia Care: from £2670
  • RESPITE Self-Funded Nursing Care: from £2945
  • RESPITE Self-Funded Nursing Dementia Care: from £3000

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact The Kensington Care Home for full pricing details and T&Cs.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact The Kensington Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Yvonne Tsiga (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (102)

9.7

The Kensington Care Home has a Review Score of 9.7 (9.662) out of 10, based on 23 reviews in the last 2 years.
Over all time The Kensington Care Home has 102 reviews.

Overall Experience
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  • 13
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Date Published
  • 102
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Reviewer Connection to The Kensington Care Home
  • 19
  • 15
  • 13
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
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  • 2
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Total of 102, showing 81-100
Review from William B (Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for post-op respite. The nursing was excellent and I had the chance for some rest before going home. Thank you to all.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding care you received. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from Jacqueline R (Friend of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff very cheerful and helpful. The gardens and interior are well kept. My friend goes to lots of activities and outings. The food is excellent and healthy and sufficient.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding finding the staff cheerful and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team
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Review from F F (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for Rehab after a serious operation. She had some complications afterwards and every member of staff could not have been more helpful. Thank you. My family felt very lucky.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home. We are happy to hear that you and your mother had a pleasant experience at the home and appreciate your comments regarding the staff being helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.
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Review from R B (Son of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt efficient management service.
Staff excellent.
Food disappointing until recent improvements.
Elevator unreliable, needs second back up elevator.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care that is being given at our home. We appreciate your comments on the staff here and disappointed to hear the food doesn't meet your expectations. We will pass your comments on the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.
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Review from Jane S (Daughter-in-law of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kensington Care Home has exceeded my expectations in relation to convalescent elderly care. As a health professional myself, I am aware of the need for facilities like this for those recovering from surgery or in need of care in their older age. The facilities are excellent in every way. The gardens
are relaxed and attractive. The staff and food are outstanding. Home away from home. Thank you.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care provided here and that you got on well with the staff. We appreciate your comments on the gardens here and the food on offer to the residents. We will share your comments with the care home's manager. The Bupa Customer Care Team.
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Review from A W (Respite Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is a stroke victim who has been cared for with great sensitivity, tremendous patience and medical expertise (wonderful, senior nurses) for the past five years.
During this time, I too had cause to avail myself of the Kensington facilities, convalescing for three weeks following a lobectomy
procedure. The kindness of the staff along with the gentle atmosphere, not least in the tranquil and lovely garden, did wonders in accelerating my healing process. I love the place.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care both your brother and yourself have received here. We appreciate your comments on the staff here and glad that you enjoyed the facilities on offer. Your comments will be shared with the care homes manager, The Bupa Customer Care Team.
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Review from Colin W (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I confine myself to my room which is very pleasant. The rest of the home is equally nice but I do not use it. The staff, nurses and the gardener are particularly pleasant. Altogether, if I could have more of my things, books, records and ornaments etc here, I'd be happy to live here.
Reply from Gabriella Mills, Customer Advisor at The Kensington Care HomeThank you for your review of The Kensington Care Home, we are pleased to hear that you are comfortable in your room and happy with the staff. We appreciate your feedback and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from I F (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot imagine a better care home exists.
Reply from Gabriella Mills, Customer Advisor at The Kensington Care HomeThank you for your review of The Kensington Care Home. We are pleased to hear that you are happy in our home and appreciate your feedback. We will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from L B (Niece of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in the Kensington for several years and each time I've visited, I've been impressed with the kindness, intelligence and capabilities of the staff.
The facilities are lovely. I am happy my aunt is in such good care.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington Care Home, we are pleased to hear that aunt is being well cared for at our home. We appreciate your comments on the homes facilities and the staff caring for your aunt. We will share your comments with the care home's manager, The Bupa Customer Care Team.
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Review from E B (Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring experienced wonderful staff. My husband can visit anytime.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington care home. We are pleased to hear that you have had a positive experience of our home and that you are happy with the care provided. We will share our comments with the care home's manager, The Bupa Customer Care Team.
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Review from Abigail K (Granddaughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with all aspects of Bupa. I live in New York City and I can rest assured that my grandfather is getting the care he needs. He has delicious food (and they care for his dietary preferences), he is helped with bathing, he is taken for walks outside in the gorgeous garden. The staff
is genuinely caring and supportive. I am very grateful for Bupa The Kensington Care Home.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review of The Kensington care home, we are pleased to hear that your Grandfather is being well cared for. We appreciate your comments on the food there and glad to hear that the staff are able to cater to his preferences. We are happy that we are able to give you peace of mind, regarding your Grandfather and will share your comments with the care homes manager. The Bupa Customer Care Team.
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Review from R J (Friend of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for several years following a stroke. He has always seemed very positive and cheerful about his circumstances. At first he did not appear to be receiving much benefit from physio etc, but recently he has become much more active and responsive.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review. We appreciate your comments and glad that your friend is responding to the physiotherapy and becoming more active. We will pass on your comments on to the care home's manager. The Bupa Customer Care Team.
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Review from M G (Private Carer of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment that is put on by the girls is fantastic for the residents. They all put a lot of effort into it, especially one staff member in particular, she is very enthusiastic. It is so lovely to see my client's husband joining in with singing. Also, my client enjoys the activities. As a carer
myself, I appreciate what a great job all the staff do. They are all very caring.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review. We are pleased to hear that your clients are enjoying the activities put on in the home and appreciate your comments of our staff. We will share your review with the home's manager. The Bupa Customer Care Team.
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Review from Wendy J (Sister-in-law of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the kindness and friendly manner of the staff with their patients. High standard of care, very clean and good food.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care HomeThank you for your review. We are pleased to hear that you have had a positive experience of our care home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team.
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Review from Lavinia D (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Charming staff, nothing too much trouble. Good service. Food Ok.
Reply from Natalie Krisman, Customer Service Adviser at The Kensington Care HomeThank you for your review. I am pleased to hear that you are enjoying staying at The Kensington!
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Review from Anthony P (Brother of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kensington was chosen as it is very local to my sister's former home in Notting Hill Gate. Despite a total refurbishment with residents still in situ, the home has continued to function very well under extreme difficulty. The staff at all levels are genuine, caring, loving and approachable people
who take a real interest in the welfare of all in their care. I have total confidence in keeping my sister in their charge.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care HomeThank you for your review and kind words about our home and staff. You must have peace of mind knowing that your sister is well cared for.
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Review from R W (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I did not have any medical care but my convalescence care after hospital was very good and extremely friendly.


One great disadvantage is the lack of a residents' sitting room. If you are reasonably mobile, you are confined to your bedroom.


The garden is lovely with interesting plants.

Reply from Jayne Duck, Customer services administrator at The Kensington Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
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Review from E J (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Kensington Care Home since 2011.
The quality of care during these past 6 years has not been consistent and even sorely lacking at times. However, I wish to highlight that the quality of my mother's care has significantly improved since the new management was appointed
on the 2nd floor in Summer 2017. Over the past 6 months, I have seen my mother's care become much more person-centred and tailored to her needs. I believe the efforts of the current 2nd-floor staff should be commended.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from A G (Wife of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a positive experience visiting my husband, observing how the staff treat the residents.
My one question concerns his clothing, he sometimes is wearing clothing I have not seen before. Things seem to get mixed up in the laundry.
It seems clothing is changed every day. If an article is not
soiled can it not be worn for a few days?
Several articles, underwear, pyjamas are not in his room. Can they all be in the laundry?
Reply from Jayne Duck, Customer services administrator at The Kensington Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
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Review from Aziz B (Partner of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel at home and that we have landed on our feet since being here at The Kensington.
The staff are all excellent from the management all the way to the housekeeping team.
Staff here do not just work here for the sake of it, they are genuine and work from the heart and they are very caring.
The
only thing to bring to the attention is the cutlery, although they are washed they are not completely clean and dry.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care HomeThank you for your review. I'm so glad that you feel at home and that you think so highly of our staff.
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Current Review Score: 9.7 (9.662)

Overview of Review Score

The Review Score of 9.7 (9.662) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.662 for The Kensington Care Home is calculated as follows: ( (198 Excellents x 5) + (49 Goods x 4) + (17 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 266 Ratings = 4.662
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Nov 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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