The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.6 89 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Tsiga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (89)

9.6

The Kensington Care Home has a Review Score of 9.6 (9.555) out of 10, based on 15 reviews in the last 2 years.
Over all time The Kensington Care Home has 89 reviews.

Overall Experience
  • 74
  • 12
  • 3
  • 0
  • 0
Date Published
  • 89
  • 4
  • 7
  • 15
  • 74
Reviewer Connection to The Kensington Care Home
  • 17
  • 14
  • 11
  • 8
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 81-89
Review from Wendy J (Sister-in-law of Resident) published on 17 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the kindness and friendly manner of the staff with their patients. High standard of care, very clean and good food.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience of our care home and appreciate your comments. We will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Lavinia D (Resident) published on 30 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Charming staff, nothing too much trouble. Good service. Food Ok.
Reply from Natalie Krisman, Customer Service Adviser at The Kensington Care Home

Thank you for your review. I am pleased to hear that you are enjoying staying at The Kensington!

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Review from Anthony P (Brother of Resident) published on 10 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kensington was chosen as it is very local to my sister's former home in Notting Hill Gate. Despite a total refurbishment with residents still in situ, the home has continued to function very well under extreme difficulty. The staff at all levels are genuine, caring, loving and approachable people
who take a real interest in the welfare of all in their care. I have total confidence in keeping my sister in their charge.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care Home

Thank you for your review and kind words about our home and staff. You must have peace of mind knowing that your sister is well cared for.

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Review from R W (Resident) published on 25 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I did not have any medical care but my convalescence care after hospital was very good and extremely friendly.


One great disadvantage is the lack of a residents' sitting room. If you are reasonably mobile, you are confined to your bedroom.


The garden is lovely with interesting plants.

Reply from Jayne Duck, Customer services administrator at The Kensington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from E J (Daughter of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at The Kensington Care Home since 2011.
The quality of care during these past 6 years has not been consistent and even sorely lacking at times. However, I wish to highlight that the quality of my mother's care has significantly improved since the new management was appointed
on the 2nd floor in Summer 2017. Over the past 6 months, I have seen my mother's care become much more person-centred and tailored to her needs. I believe the efforts of the current 2nd-floor staff should be commended.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from A G (Wife of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have had a positive experience visiting my husband, observing how the staff treat the residents.
My one question concerns his clothing, he sometimes is wearing clothing I have not seen before. Things seem to get mixed up in the laundry.
It seems clothing is changed every day. If an article is not
soiled can it not be worn for a few days?
Several articles, underwear, pyjamas are not in his room. Can they all be in the laundry?
Reply from Jayne Duck, Customer services administrator at The Kensington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

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Review from Aziz B (Partner of Resident) published on 14 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We feel at home and that we have landed on our feet since being here at The Kensington.
The staff are all excellent from the management all the way to the housekeeping team.
Staff here do not just work here for the sake of it, they are genuine and work from the heart and they are very caring.
The
only thing to bring to the attention is the cutlery, although they are washed they are not completely clean and dry.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care Home

Thank you for your review. I'm so glad that you feel at home and that you think so highly of our staff.

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Review from Adrian B (Brother of Resident) published on 18 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was in for respite care at the Kensington and the staff were delightful. The staff made my brother very welcome and we're so helpful to all the family during the short time he was at the Kensington.
Prior to coming into the home, the home manager and deputy were happy to answer all of our
questions and managed to reassure both my brother and I.
Reply from Jayne Duck, Customer Services Administrator at The Kensington Care Home

Thank you for your review. I'm so glad that you were put at ease and that your brother was made welcome into our home. I'm sure this must have helped you to know that he was been well cared for.

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Review from Philippa W (Daughter of Resident) published on 25 August 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wonderful father was cared for by this home in the last two years of his life. Amazing, caring, loving, supportive staff. Lovely atmosphere. Our family were treated with respect and dignity.
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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for The Kensington Care Home is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 173 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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