The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.6 89 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Tsiga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (89)

9.6

The Kensington Care Home has a Review Score of 9.6 (9.555) out of 10, based on 15 reviews in the last 2 years.
Over all time The Kensington Care Home has 89 reviews.

Overall Experience
  • 74
  • 12
  • 3
  • 0
  • 0
Date Published
  • 89
  • 4
  • 7
  • 15
  • 74
Reviewer Connection to The Kensington Care Home
  • 17
  • 14
  • 11
  • 8
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 61-80
Review from Mesody W (Sister of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a completely different person. The stressful look on her face has gone and she is now calm and happy. Her care from all departments has been excellent.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for trusting us with your sisters care.

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Review from Mesod W (Brother of Resident) published on 19 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with everything.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for your review.

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Review from Estrella A (Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Attentive attention on admission, personal care faultless, high standard of catering, caring, attentive and respectful staff.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

We really appreciate you taking the time to leave such a lovely review. Thank you, Estrella.

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Review from Janett F (Cousin of Resident) published on 9 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love coming to see my cousin here. The staff and facilities are wonderful.
Everyone is always so happy and it reflects on the patients and care.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from E M (Wife of Resident) published on 25 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband recently stayed at The Kensington while I went on holiday.
We had tried it out for a week beforehand and were so encouraged that he was very happy to return for two weeks' respite.
He found being there very relaxing and the friendly approach made him feel very comfortable.
He had an excellent
room and the home is in a great location within easy reach of cafes and shops (and good pubs if you want to take visitors for lunch).
There is also a lovely garden for sunny days. The staff became good friends and an efficient call system operates when the need arises.
The management is informal and friendly.
Knowing he was so comfortable and well cared for certainly enabled me to enjoy my holiday to the full.
He will be very happy to stay there again.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. We hope to see you soon.

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Review from Jane C (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment my mother arrived at The Kensington, she was made to feel safe, cared for and comfortable. The staff are all wonderful and make me always feel welcome. I feel I can always talk to anyone if I have any questions, even if I'm feeling sad. They take the time to talk I wouldn't hesitate
to recommend this home. The manager and team are excellent.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments on our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from N B (Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My time here has been positive and my cracked pelvis seems to be mending. The doctor did warn me that because of my age it would take some time.
My son and I just looked inside the front door and were taken to look at the garden which is lovely. I wish I had been here September/October instead of November/December.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.

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Review from William B (Resident) published on 25 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for post-op respite. The nursing was excellent and I had the chance for some rest before going home. Thank you to all.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding care you received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jacqueline R (Friend of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always found all the staff very cheerful and helpful. The gardens and interior are well kept. My friend goes to lots of activities and outings. The food is excellent and healthy and sufficient.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding finding the staff cheerful and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from F F (Daughter of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for Rehab after a serious operation. She had some complications afterwards and every member of staff could not have been more helpful. Thank you. My family felt very lucky.
Reply from Josephine Gaupholm, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are happy to hear that you and your mother had a pleasant experience at the home and appreciate your comments regarding the staff being helpful. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from R B (Son of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Prompt efficient management service.
Staff excellent.
Food disappointing until recent improvements.
Elevator unreliable, needs second back up elevator.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care that is being given at our home. We appreciate your comments on the staff here and disappointed to hear the food doesn't meet your expectations. We will pass your comments on the care home's manager, to help them continually improve their service. The Bupa Customer Care Team.

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Review from Jane S (Daughter-in-law of Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Kensington Care Home has exceeded my expectations in relation to convalescent elderly care. As a health professional myself, I am aware of the need for facilities like this for those recovering from surgery or in need of care in their older age. The facilities are excellent in every way. The gardens
are relaxed and attractive. The staff and food are outstanding. Home away from home. Thank you.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care provided here and that you got on well with the staff. We appreciate your comments on the gardens here and the food on offer to the residents. We will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from A W (Respite Resident) published on 7 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is a stroke victim who has been cared for with great sensitivity, tremendous patience and medical expertise (wonderful, senior nurses) for the past five years.
During this time, I too had cause to avail myself of the Kensington facilities, convalescing for three weeks following a lobectomy
procedure. The kindness of the staff along with the gentle atmosphere, not least in the tranquil and lovely garden, did wonders in accelerating my healing process. I love the place.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are happy with the care both your brother and yourself have received here. We appreciate your comments on the staff here and glad that you enjoyed the facilities on offer. Your comments will be shared with the care homes manager, The Bupa Customer Care Team.

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Review from Colin W (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I confine myself to my room which is very pleasant. The rest of the home is equally nice but I do not use it. The staff, nurses and the gardener are particularly pleasant. Altogether, if I could have more of my things, books, records and ornaments etc here, I'd be happy to live here.
Reply from Gabriella Mills, Customer Advisor at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that you are comfortable in your room and happy with the staff. We appreciate your feedback and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from I F (Resident) published on 31 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot imagine a better care home exists.
Reply from Gabriella Mills, Customer Advisor at The Kensington Care Home

Thank you for your review of The Kensington Care Home. We are pleased to hear that you are happy in our home and appreciate your feedback. We will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from L B (Niece of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in the Kensington for several years and each time I've visited, I've been impressed with the kindness, intelligence and capabilities of the staff.
The facilities are lovely. I am happy my aunt is in such good care.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington Care Home, we are pleased to hear that aunt is being well cared for at our home. We appreciate your comments on the homes facilities and the staff caring for your aunt. We will share your comments with the care home's manager, The Bupa Customer Care Team.

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Review from E B (Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring experienced wonderful staff. My husband can visit anytime.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington care home. We are pleased to hear that you have had a positive experience of our home and that you are happy with the care provided. We will share our comments with the care home's manager, The Bupa Customer Care Team.

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Review from Abigail K (Granddaughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely pleased with all aspects of Bupa. I live in New York City and I can rest assured that my grandfather is getting the care he needs. He has delicious food (and they care for his dietary preferences), he is helped with bathing, he is taken for walks outside in the gorgeous garden. The staff
is genuinely caring and supportive. I am very grateful for Bupa The Kensington Care Home.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review of The Kensington care home, we are pleased to hear that your Grandfather is being well cared for. We appreciate your comments on the food there and glad to hear that the staff are able to cater to his preferences. We are happy that we are able to give you peace of mind, regarding your Grandfather and will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from R J (Friend of Resident) published on 7 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My friend has been a resident for several years following a stroke. He has always seemed very positive and cheerful about his circumstances. At first he did not appear to be receiving much benefit from physio etc, but recently he has become much more active and responsive.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We appreciate your comments and glad that your friend is responding to the physiotherapy and becoming more active. We will pass on your comments on to the care home's manager. The Bupa Customer Care Team.

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Review from M G (Private Carer of Resident) published on 1 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entertainment that is put on by the girls is fantastic for the residents. They all put a lot of effort into it, especially one staff member in particular, she is very enthusiastic. It is so lovely to see my client's husband joining in with singing. Also, my client enjoys the activities. As a carer
myself, I appreciate what a great job all the staff do. They are all very caring.
Reply from Gabriella Mills, Customer Adviser at The Kensington Care Home

Thank you for your review. We are pleased to hear that your clients are enjoying the activities put on in the home and appreciate your comments of our staff. We will share your review with the home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for The Kensington Care Home is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 173 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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