The Kensington Care Home

40-46 Ladbroke Road, Kensington, London W11 3PH
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9.6 89 Reviews
  • The Kensington Care Home, London
The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care.

This large, elegantly converted Victorian terraced house is situated in an attractive residential area just north of Holland Park Avenue. The building retains many original architectural features and the layout has a relaxed, homely atmosphere. The home is surrounded by beautiful grounds.

All bedrooms are en-suite and are fully air-conditioned, and several ground floor bedrooms have garden access and private patios. A hostess service is also offered to give residents a truly personal service.

The home has beautiful gardens, in a very peaceful and tranquil environment that would make it hard to realise the home is in the heart of London.

At The Kensington, staff take great care to focus on the person. It’s important for residents to feel at home, a friendly environment has been created with an individually appropriate balance of care and independence.

At mealtimes, residents can choose to eat in one of many dining rooms, including the conservatory-style dining room, or in the comfort of the bedroom if preferred. Soon after a resident arrives at The Kensington, staff discuss personal preferences and dietary needs with them.

There’s a real sense of community at The Kensington. Staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether the loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day; https://www.facebook.com/BupaCareHomeTheKensington
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Yvonne Tsiga (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (53)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. We’re close to lots of local attractions so there’s always plenty to see and do. There are Kensington Palace, Holland Park and lots of shops and restaurants just a short distance away. Residents also have access to Ladbroke Square Gardens.

Parking

  • Parking is restricted, please call the home for information.

The Kensington Care Home Reviews (89)

9.6

The Kensington Care Home has a Review Score of 9.6 (9.555) out of 10, based on 15 reviews in the last 2 years.
Over all time The Kensington Care Home has 89 reviews.

Overall Experience
  • 74
  • 12
  • 3
  • 0
  • 0
Date Published
  • 89
  • 4
  • 7
  • 15
  • 74
Reviewer Connection to The Kensington Care Home
  • 17
  • 14
  • 11
  • 8
  • 7
  • 6
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 89, showing 41-60
Review from Rose F (Daughter of Resident) published on 29 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I was allowed in to see my mother for the first time in months. The lateral flow test was quick and easy, and it was lovely to see Mum again with no glass walls and to hold hands. As ever, that staff could not have been more helpful and friendly - and Mum was over the moon! Many thanks.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for sharing your lovely experience with us. We are so pleased that you were able to see your Mother, and that you're happy with the set up we have. Please let us know if there is anything else we can do for you.

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Review from R P (Daughter of Resident) published on 24 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the lockdown, the staff kept us informed about Mum's health and welfare and arranged video calls. Today was my first visits, and it was evident that Mum has received excellent care and support. Her room has photos and letters close at hand for her. The staff obviously 'know' Mum as a person and
not merely as a resident. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for taking the time to leave us a review. We are so happy to be able to welcome you back for room visits to see your Mum. It is always nice to hear from family members feeling like their loved one is well cared for and supported.

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Review from Patricia B (Daughter-in-law of Resident) published on 12 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has now been at the Kensington since before the COVID pandemic and has been treated with such care and compassion during her time.
Covid-19 has bought anxiety and challenges to everyone, yet the Kensington has gone above and beyond in everything they do for residents, and us as family.
The manager was awarded the BEM in the 2020 Queens Honours list, which is a true indication of his and the entire team’s dedication to their work.
Thank you from our family for everything!
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Kensington Care Home

We are so grateful for your lovely feedback, thank you for sharing your kind words with us. We are so pleased to hear you can feel at ease with your Mother-in-law in our care. Please let us know if there is anything more we can do for you and your family.

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Review from J C (Grandson of Resident) published on 11 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandpa is so well looked after by the amazing team at The Kensington. I have not been able to visit since March 2020 due to living in mainland Europe with the COVID-19 restrictions and lockdowns. The manager contacts us as families regularly through emails, calls and video calls which is excellent
and means that we still feel part of The Kensington.


The dedicated nurses and carers are doing a wonderful job day in day out during what must be a challenging time for them and their families.


On behalf of my family I cannot thank the manager and whole team for the amazing job they do with such care and compassion.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at The Kensington Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Jerry D (Son of Resident) published on 25 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Living in Hong Kong, it is such a relief to know that my father is so well looked after by The Kensington and the dedicated team.
The home has embraced technology to ensure that I get to see my father via video link, and also see the manager and nurse when we have our regular reviews relating to his
care.
When I speak to Dad, he tells me how happy he is, which gives us as a family peace of mind.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Kensington Care Home

We are very happy to hear you are satisfied with the quality of our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from T R (Niece of Resident) published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt has dementia, a tough case of Alzheimer's disease, she was admitted after losing capacity and a long hospitalisation. She is extremely unwell and frail and though she recognises us her loved ones but is very confused and physically in a wheelchair. She knows very little about what is going on.
The staff at the Kensington Care Home are amazing, dedicated, kind, caring and attentive. I don't know what we would do without them.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the Team at The Kensington Care Home

Thank you for trusting us with your Aunt's care. We are very happy to hear you are satisfied with the quality of our care.

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Review from J F (Resident) assisted by family/friend published on 17 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was looked after extremely well by most of the staff.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Kensington Care Home

Thank you for taking the time to leave your feedback.

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Review from Miriam O (Private Carer of Resident) published on 28 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been coming into the Kensington since March 2020. The lady I come to see has dementia. She is very well looked after and has settled in well. The staff is lovely and the care is excellent.
Reply from Emily Wilson, Customer Services Adviser at The Kensington Care Home

Thank you for your kind words regarding The Kensington Care Home. We are very happy to hear you are satisfied with the quality of our care. We really appreciate you taking the time to leave us such lovely comments.

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Review from F J (Resident) published on 24 July 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very friendly staff, treated with care and respect. Much nicer environment than my previous care home. Sometimes the atmosphere could be a bit friendlier. Room is a little bit too small, but overall, a very pleasant place to stay.
Reply from Emily Wilson, Customer Services Adviser at The Kensington Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your stay as comfortable as possible. Thank you for choosing The Kensington for your stay.

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Review from Paul (Son of Resident) published on 18 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father is so happy and cheerful at The Kensington and cannot praise the staff highly enough. Even during the current challenges faced by Covid-19 the manager has gone out of his way to ensure normality reigns. Although we are unable to visit at this time, video calls and chats have enabled us to
visually keep in touch.
You all at The Kensington are doing an amazing job and are definitely our heroes.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for such kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Vanessa D (Wife of Resident) published on 12 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As a wife of a resident I have always been welcomed on my visits and enjoyed staying for lunch. Any concerns I have had have been listened to and dealt with. My husband as cheerful and content and relaxed and well cared for by second-floor staff.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Our resident’s health and well being is an absolute priority, so its always lovely to get positive feedback about how we deal with concerns. Thank you for the kind comments.

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Review from M B (Son of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is staying on the second floor of the home. The care is excellent with the staff showing sensitivity and consideration to the residents and treating them with dignity.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for the kind words, we are very glad to hear your father feels well looked after and that you are satisfied with the standard of our care.

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Review from Rosie E (Friend of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I've been coming to The Kensington Care Home for the last two years. I visit a resident who is on the second floor. It is always a pleasure to visit, the staff are so kind and caring and there's a lovely atmosphere. I know my friend is getting the best care.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for the kind comments, we really appreciate it.

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Review from Sylvia W (Daughter of Resident) published on 6 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
What can I say? The Kensington is like a hotel and not a care home. From the moment you walk into the home all staff go out of their way to say hello.
I am pleased to see that The Kensington is constantly being updated with new carpets and decoration.
The manager is so approachable with an open door
policy. I often visit and see other residents chatting with him.
The plans for the new lounge and cinema room are very exciting, along with the kitchen for cooking demonstrations and classes.
Well done The Kensington and thank you so much for looking after my relative so well.
I cannot recommend the Kensington highly enough.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

We really appreciate you taking the time to leave such lovely comments, thank you.

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Review from S S (Son of Resident) published on 19 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been resident at The Kensington for four months and although anxious at the beginning soon settled into the home. This is thanks to the home manager and whole team. The home has a wonderful feel about it which is due to the manager taking a genuine interest in all residents and spending
regular quality time with each of them. This caring approach has cascaded down to his team which has created an environment that is genuinely caring, happy and calm.
I would have no hesitation in recommending the home to anyone.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for the lovely comments. We're very happy to hear your mother is satisfied with the quality of our care.

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Review from G T (Daughter-in-law of Resident) published on 5 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is recuperating at The Kensington Care Home from major surgery. She feels extremely well looked after, both medically and as a person. I was impressed from my very first visit by the level of professional competence, genuine care and diligence and the many acts of kindness. The food,
activities and the gardens are superb and there is a lovely spirit about this place - a real find!
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for such lovely comments, we are very glad to hear your mother-in-law feels well looked after.

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Review from G H (Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I have been well looked after at The Kensington but am surprised there aren't more staff at night. I was also disappointed to find that breakfast and supper are served in the rooms and not the dining room. I find it lonely. Also, the rooms are quite small and I don't have enough space for my things.
I find it very expensive.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for your feedback. We will certainly discuss your comments with the home’s manager to help us continually improve our service.

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Review from S D (Wife of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank all the staff enough for the wonderful care and support they gave my husband and myself.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for your kind words. We really appreciate you taking the time to leave such lovely comments.

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Review from C N (Sister-in-law of Resident) published on 13 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have all been charming and very kind. They do not patronise which is a relief and very important for the resident's dignity and sense of self. The care is consistently good. It takes a while for the staff to get to know the residents, but once a rapport has been established they really try
to make them as comfortable and happy as possible.
Reply from Greta Narbutaityte, Customer Advisor at The Kensington Care Home

Thank you for such kind words. We really appreciate you taking the time to leave your comments.

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Review from J B (Respite Resident) published on 20 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was made comfortable and cared for during my 10 days' respite stay following a knee replacement. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at The Kensington Care Home

Thank you for your review. We appreciate the kind words.

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Current Review Score: 9.6 (9.555)

Overview of Review Score

The Review Score of 9.6 (9.555) out of 10 for The Kensington Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.555 for The Kensington Care Home is calculated as follows: ( (112 Excellents x 5) + (47 Goods x 4) + (13 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 173 Ratings = 4.555
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Kensington Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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