Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG

Oakcroft House Care Home, West Byfleet, Surrey
Oakcroft House Care Home, West Byfleet, Surrey
Oakcroft House Care Home, West Byfleet, Surrey

Oakcroft House employs a professional team of dedicated staff who provide residents with a wide range of care provision, from long term to respite stays, all personalised to support the individual. As well as offering nursing care, the team at Oakcroft offer care to those who are living with dementia, Parkinson's and the the young physically disabled as well as offering expert care to those with palliative requirements.

The large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings and sensory gardens are ideal for enjoying the summer months. All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

Regular activities such as bird watching, music therapy, and gentle exercises are organised to keep residents active and engaged within the homes community as well as regular days out to the cinema and theatre.

Group: Bupa Care Homes

Person in charge: Oggie Gelacio (Interim Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Old Age • Physical Disability

Specialist Care Categories: Head/Brain Injury • Parkinson's Disease

Languages Spoken by Staff (other than English): Spanish; Castilian, Tagalog

Single Rooms: 40

Rooms with ensuite WC: 40

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Oakcroft House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Oakcroft House Care Home has a Review Score of 9.6 (9.599)

The Review Score of 9.6 (maximum of 10) for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Oakcroft House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.599 for Oakcroft House Care Home is calculated as follows: ( (116 Excellents x 5) + (27 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (2 Very Poors x 1) ) ÷ 157 Ratings = 4.599

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 10 Reviews ÷ 8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    1
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Oakcroft House Care Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Oakcroft House Care Home

  • Resident / Service User
    5
  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

I cannot rate Oakcroft House highly enough. My grandfather consistently said how wonderful the home was, and how amazing the staff are. I felt extremely reassured he was receiving excellent care and that he retained his dignity right up until the end of his life. It seemed to me that the staff have a lot of heart, and really cared about him.
I can't thank them all enough.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Simone Berkeley, Customer Service Advisor at Oakcroft House Care Home responded to this review on 22 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team

During the time I have been visiting my relative at Oakcroft House (12 months) the low turnover of staff has ensured consistency in the care provided. The carers have been able to build relationships with the residents and understand their individual needs at a time when change is difficult. I have always found the staff to be polite, friendly and considerate in all dealings with residents and visitors. I would have no hesitation in recommending this home to others looking for this type of provision.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administrator at Oakcroft House Care Home responded to this review on 11 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Whenever my husband and I have visited the home we have been welcomed by the staff who have given us time to discuss matters. We have been kept fully informed and we remain confident that our friend is being well cared for.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jayne Duck, Customer sercices administrator at Oakcroft House Care Home responded to this review on 02 May 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My sister has been a resident at Oakcroft Care Home for the last ten years. During that time I have always found the management and staff to be extremely efficient and friendly and the care provided is of a very good standard at all times. Whenever my sister needed to go to the hospital or dentist, that was organised and she was always accompanied as necessary. The atmosphere in the home is a relaxed one. It is always clean and tidy. The rooms are very well equipped on all levels. Although I am unable to comment on the food, the setting in the dining area and the gardens is very nice. There has been one change in the home management during that time and both managers proved to be extremely competent and very efficient in running the care home. Overall, Oakcroft is a brilliant home from home, for any loved ones who need it and I can't recommend it highly enough.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Good

Emily Wilson, Customer Service Administrator at Oakcroft House Care Home responded to this review on 26 Apr 2017:

Thank you so much fro sharing your lovely feedback with us, we really appreciate seeing your comments. I am so pleased that you have had positive experiences with Oakcroft House and the care they have provided for your Sister. We really appreciate the fact that you would recommend this home to others. The Bupa Customer Care Team.

Although the home could do with some refurbishment, I would not hesitate in recommending it to anyone as the staff are very kind, friendly, caring and professional. I think I was very fortunate to find this home where I know my mother is well looked after.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Emily Wilson, Customer Service Administrator at Oakcroft House Care Home responded to this review on 26 Apr 2017:

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with Oakcroft House and the care they are providing for your Mother, and that you would recommend this home to others. The Bupa Customer Care Team.

My Father was a resident of Oakcroft House for nearly 10 years. He suffered a series of strokes that in the end, left him needing total care. We had no hesitation in using Oakcroft as my Mother had spent the last 6 years of her life there with Alzheimer's.

In my many years of visiting, the core values have remained the same. The dignity and well-being of the resident. Many of the staff have remained the same since I first went in, in 1999 and their compassion and regard for the resident shines out in all they do!

I have visited at every time of the day and night and never seen anything that has caused me to have a concern for either of my parents. The food is truly outstanding and a highlight of the day. The home may not be "plush" as some newer ones but if you are looking for care - this is the place.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Oakcroft House Care Home responded to this review on 10 Apr 2017:

Sorry to hear of your loss please accept our condolences. It is a pleasure to hear that both your parents were looked after with the dignity and care that you would give to your parents yourself. It is lovely to know that our residents family's don't have to worry about the care that their family members are receiving and have peace of mind. The Bupa Customer Care Team.

Top class care home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Oakcroft House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Excellent food.
Excellent activities all day.
Excellent staff.
Best care home - 7 stars.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Oakcroft House Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My wife was here for two years with advanced Alzheimer's with contractures. Nursing care was good. Most residents up by 11-12 noon for lunch and are put to bed or in their rooms by 3 pm. Those that still downstairs have very little contact with the staff as they are too busy - hence very little stimulation. Would not recommend.

How likely would you be to recommend Oakcroft House Care Home? Extremely Unlikely

Average Rating: 

 2.3 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Poor

Rose Pickering, Customer Service Administrator at Oakcroft House Care Home responded to this review on 18 Jan 2017:

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

Incredibly caring and understanding staff who took the absolute best care of my Aunt in her final weeks and even looked after my Uncle when he visited ensuring that he was supported through some stressful and difficult visits. Their professionalism was outstanding and I was very reassured by the Sisters knowledge concerning end of life processes fully preparing us for what was to come. They supported my Aunt right to the end ensuring she didn't suffer. The Sister even called us a few days after my Aunt had passed away to make sure we were okay even though my Aunt was no longer there. Outstanding in every respect. Thank you for everything.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Oakcroft House Care Home responded to this review on 13 Jul 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Seven stars care home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Oakcroft House Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Very warm and welcoming home.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Management: Excellent

Rooms: Excellent

Lydia Waller, Customer Service Administrator at Oakcroft House Care Home responded to this review on 03 May 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care and staff are first class. Very friendly.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customert Service Administrator at Oakcroft House Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Fantastic, competent and caring staff who treated my mother with respect and dignity at all times. Friendly environment with an extremely approachable Matron who made time to talk to and reassure both Mum and the family at a very difficult time. Really appreciate everyone who made Mum feel at ease, comfortable and safe during her final weeks. Thank you.

How likely would you be to recommend Oakcroft House Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

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Care Home Idol 2016

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