I cannot speak too highly of Oakcroft House, they have been wonderful and so caringP W(Wife of Resident/Service User)
What a wonderful place Oakcroft is. I cannot fault it in any respect.C K(Daughter of Resident/Service User)
The staff at the home are great, it is clear they care about what they do and they make my dad happyJ K(Daughter of Resident/Service User)
I cannot speak too highly of Oakcroft House, they have been wonderful and so caringP W(Wife of Resident/Service User)
What a wonderful place Oakcroft is. I cannot fault it in any respect.C K(Daughter of Resident/Service User)
The staff at the home are great, it is clear they care about what they do and they make my dad happyJ K(Daughter of Resident/Service User)
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.
Close to the centre of West Byfleet village, the large house features many areas for residents to spend...
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.
Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.
All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.
The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.
Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Oakcroft House Care Home for full pricing details and T&Cs.
Oakcroft House Care Home has a Review Score of 9.7 (9.675) out of 10, based on 29 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 91 reviews.
Staff are all friendly + very helpful.
Staff are all friendly + very helpful.
Thank you for your feedback. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.
As a family we worried about our father going into a carehome. We are happy with everything the staff do for him. He has settled in very well. We deffinately picked the best place for him. He likes his room with a garden view.
As a family we worried about our father going into a carehome. We are happy with everything the staff do for him. He has settled in very well. We deffinately picked the best place for him. He likes his room with a garden view.
Thank you for your lovely review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Please don't hesitate to reach out if there's anything more we can do.
The manager always helpful (all the staff are) thank you.
The manager always helpful (all the staff are) thank you.
Thank you for your feedback. We are always happy to help and look forward to welcoming you to visit your friend again soon.
I visited this Resident and found her to be happy and relaxed. The Home is so welcoming and friendly - I think this Home could be used as an example for other homes to live up too.
I visited this Resident and found her to be happy and relaxed. The Home is so welcoming and friendly - I think this Home could be used as an example for other homes to live up too.
Thank you for your kind words. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. We are looking forward to seeing you again.
My mother is very well cared for by all the super staff at Oakcroft. They are friendly, kind, professional, supportive and she is treated with dignity and respect. She is comfortable, relaxed and safe. The food is good and the menu choices varied with Sunday roasts and Friday fish & chips being...
My mother is very well cared for by all the super staff at Oakcroft. They are friendly, kind, professional, supportive and she is treated with dignity and respect. She is comfortable, relaxed and safe. The food is good and the menu choices varied with Sunday roasts and Friday fish & chips being firm favourites. A lot of thought is put into the social daily activities, entertainments and parties which are well attended and enjoyed. The staff are very approachable, taking an interest in relatives as well as residents, and happy to discuss any aspects of care. Thank you.
We're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your Mother has settled in comfortably with us and we are delighted to hear that our team have made a difference to your family's experience. We're committed to making every day as positive and comfortable as possible for your loved one.
Excellent attention, kindness and professionalism was very much on display from medics and all members of staff. I had a very satisfactory and pleasing experience.
Excellent attention, kindness and professionalism was very much on display from medics and all members of staff. I had a very satisfactory and pleasing experience.
We appreciate you sharing your experience with our home. Hearing that our care brought you peace of mind truly means so much to us. We are delighted to hear that our team made a difference to your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.
All the staff, without exception were friendly and helpful. They also made my visitors welcome, with no restrictions on visiting hours.
All the staff, without exception were friendly and helpful. They also made my visitors welcome, with no restrictions on visiting hours.
We're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Friendly" and "Helpful" being used to describe our staff. We are delighted to hear that our team have made a difference to your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.
I am very happy with my overall experience and care shown. Thank you for the care and support given to my father.
I am very happy with my overall experience and care shown. Thank you for the care and support given to my father.
We're so grateful that you've taken the time to share your thoughts. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Feedback like yours inspires us to continue to provide the very best care and please don't hesitate to reach out if there's anything more we can do.
The team at Oakcroft House were so helpful in all they did. They guided us through the whole process, but more importantly were just lovely looking after Dad. Everyone was so friendly and you could tell they really cared abotu the residents. We are extremely grateful for all the care they gave.
The team at Oakcroft House were so helpful in all they did. They guided us through the whole process, but more importantly were just lovely looking after Dad. Everyone was so friendly and you could tell they really cared abotu the residents. We are extremely grateful for all the care they gave.
Thank you for taking the time to leave us your review. We are very happy we were able to provide care your Dad needed. Thank you again for choosing Oakcroft House.
All of the team are very attentive & professional with our cousin. They are very friendly to her & us. Lunch was lovely (fish & chip Friday). The only area which has declined over the last year is the tea/coffee/snack/refreshment station for visitors. eg no hot water for cup of tea however this...
All of the team are very attentive & professional with our cousin. They are very friendly to her & us. Lunch was lovely (fish & chip Friday). The only area which has declined over the last year is the tea/coffee/snack/refreshment station for visitors. eg no hot water for cup of tea however this does not reflect in the care of the residents. We are very relieved that our cousin is well looked after, it gives us peace of mind.
Thank you for your feedback. We are happy to hear you find our team to be attentive and professional and that you know your cousin is well cared for at Oakcroft House. We will certainly pass your comments regarding the visitors refreshment station on to our management team .
Oakcroft House is such a lovely home, all the staff are helpful, informative and very caring. Laxmi is an excellent manager.
Oakcroft House is such a lovely home, all the staff are helpful, informative and very caring. Laxmi is an excellent manager.
Thank you for your feedback. We will certainly pass your kind words on to the whole team.
Home very nice, staff all very helpful & friendly, meals always look very nice. Dad is looked after very well.
Home very nice, staff all very helpful & friendly, meals always look very nice. Dad is looked after very well.
Thank you for your feedback. It is lovely to hear you find our staff to be helpful and friendly and that the meals are well presented. Thank you again for choosing Oakcroft for your dad's care.
Nice atmosphere in home & staff very kind & helpful. All very busy jobs from residents points of view. Visitors have no idea!! Nor did I on arrival.
Nice atmosphere in home & staff very kind & helpful. All very busy jobs from residents points of view. Visitors have no idea!! Nor did I on arrival.
We appreciate you sharing your experience with our home. It is always nice to hear words like "kind" and "helpful" being used to describe our care. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to making every day as positive and comfortable as possible for your loved one.
Our family member has settled into Oakcroft in a very...
Our family member has settled into Oakcroft in a very short time. It is comforting to know he is being cared for by such kind,considerate and capable staff, always ready with a smile and a friendly greeting they are 5 Star!
We appreciate you sharing your experience with our home. It is wonderful to hear that your loved one has settled in comfortably with us and hearing that our care has made a difference to you and your family is truly rewarding. It is always lovely to hear words like "Kind" and "Considerate" being used to describe our staff. Please don't hesitate to reach out if there's anything more we can do.
Rooms are spacious and well fitted out. All the facilities are excellent.
Rooms are spacious and well fitted out. All the facilities are excellent.
It's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. Please don't hesitate to reach out if there's anything more we can do.
During the two years my Mum needed full time nursing care, she was resident at Oakcroft. As a family we felt extremely lucky that a bed had been available when Mum needed one. Oakcroft staff were unfailingly cheerful and proficient, even as Mum's character deteriorated due to vascular dementia...
During the two years my Mum needed full time nursing care, she was resident at Oakcroft. As a family we felt extremely lucky that a bed had been available when Mum needed one. Oakcroft staff were unfailingly cheerful and proficient, even as Mum's character deteriorated due to vascular dementia and she was at times abusive. The staff were always warm and friendly, and very capable. The facilities are excellent, with a lovely garden and pleasant conservatory and Mum loved to see the trees which surround the property. I can thoroughly recommend Oakcroft to anyone in need of a nursing or care home.
Your words remind us why we do what we do. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Thank you for recognizing the care and dedication of our team. We look forward to welcoming you back to Oakcroft House soon.
My mother was resident at Oakcroft for about 2 years. She was clear she did not want to end her life in hospital and was supported at the end by Oakcroft's end of life procedures. Staff were gentle, supportive, and respectful of her and her family as she slipped away with carers and Oakcroft nurses...
My mother was resident at Oakcroft for about 2 years. She was clear she did not want to end her life in hospital and was supported at the end by Oakcroft's end of life procedures. Staff were gentle, supportive, and respectful of her and her family as she slipped away with carers and Oakcroft nurses making sure she was as comfortable as possible.
Thank you for taking the time to leave your review. We hope Oakcroft House care home did everything they could to make the transition as easy as possible. We are saddened to hear about your loss, but we hope that you will go away from this feeling like your loved one received the best possible care.
My husband was very well looked after. He had the smallest room, but it was all ok and if I wanted him downstairs, joining in with all the activities, which he did until he felt very ill. Food was okay, he loved to eat, so sometimes asked for something more, which was given. The carers were...
My husband was very well looked after. He had the smallest room, but it was all ok and if I wanted him downstairs, joining in with all the activities, which he did until he felt very ill. Food was okay, he loved to eat, so sometimes asked for something more, which was given. The carers were wonderful, they deserve so much praise. Nothing was too much trouble. Activities were the best.
Thank you for your lovely words. We are so pleased to hear that your Husband was looked after well and that you felt at ease with him in our care. It is always brilliant to hear words like "Wonderful" being used to describe our staff. Hopefully you will go away from this feeling like your loved one received the best possible care.
The care home was unfortunately unable to meet my neighbour's needs - high level dementia, so they moved her to another more suitable home. I was disappointed that, as her next of kin, I...
The care home was unfortunately unable to meet my neighbour's needs - high level dementia, so they moved her to another more suitable home. I was disappointed that, as her next of kin, I was not informed or involved in this move, which took her outside our locality.
Thank you for your feedback. It is always nice to hear words like "Kind" being used to describe our Staff. Hopefully, you will go away from this feeling like your friend received the best possible care.
When you have excellent, you do not have to say 200 words. That's from the top to bottom. Many thanks.
When you have excellent, you do not have to say 200 words. That's from the top to bottom. Many thanks.
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Oakcroft House.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.
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The care home lists weekly fees per person from £1,395 for residential care (respite from £1,535) and from £1,640 for nursing care (respite from £1,805). Funding accepted: Self-Funding (Private), Local Authority with Top-up, Local Authority, NHS Continuing Healthcare (CHC).
Older Person Care, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
There are 40 Single Rooms.
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
0.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakcroft House Care Home to verify any information. View our terms and conditions. Oakcroft House Care Home has an Enhanced Service -what an Enhanced Service includes.