Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
Review Us
9.7 87 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
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Care Provided by Oakcroft House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1345
  • Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Residential Care: from £1545
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Oakcroft House Care Home for full pricing details and T&Cs.

Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laxmi Banker (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (87)

9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 27 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 87 reviews.

Overall Experience
  • 65
  • 16
  • 3
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Date Published
  • 87
  • 10
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  • 27
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Reviewer Connection to Oakcroft House Care Home
  • 28
  • 14
  • 10
  • 5
  • 5
  • 4
  • 4
  • 3
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 87, showing 21-40
Review from Edith M (Daughter of Resident) assisted by family/friend published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been very happy during my time here. The staff have always been kind and helpful. My room is comfortable and is kept clean. My personal care is seen to everyday and I have choices each day for my meals.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care HomeThank you for your kind words. It is lovely to hear that you have had such a comfortable stay, so far, at Oakcroft House Care Home. It is wonderful to hear that you are receiving such high standards of care and support and that you are happy. We hope to continue providing you with the best possible care.
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Review from Deborah B (Daughter of Resident) published on 7 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum seems happy. She particularly enjoys all the activities. Bingo & choir are her favourites. She's really looking forward to getting out into the garden when the weather improves as she loves gardening. Another firm favourite is the times she gets to cuddle and pet the animals that come in on a regular
basis - especially the rabbits, kittens & puppies. She always enjoys mealtimes with her friends in the dining room.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care HomeThank you for your lovely review. We are pleased to hear that your Mum is happy and that she is enjoying our wonderful Pet Therapy and enjoying time with her friends in the dining room. We hope to continue providing your loved one with the best possible care.
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Review from J P (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care my mother received while in the home was excellent. Although she was unable to enjoy all the activities, it was clear that the resident's care and entertainment were very good. It was very clear that all the staff and management made my mother stay as comfortable as possible. I could not have
asked for better.
Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Thank you for choosing Oakcroft House for your stay.
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Review from G C (Wife of Resident) published on 1 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was kept informed about any changing conditions of my husband. They noted changes that had to be made. Checked in on him, monitored him and noted his condition had changed, and called an ambulance. I was comforted that their prompt action gave my husband the best chance of survival. Sadly his illness
had won.
Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care HomeThank you for your lovely review. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from S J (Great-Nephew of Resident) published on 26 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my great uncle has moved into this care home I felt reassured knowing he is in good hands. The staff were always kind and patient with him even when his health declined. They kept me updated on his condition and any changes, which meant a lot. I was supervised with a variety of activities and
programs although my uncle did take advantage of them. It was clean and they put a lot of effort into keeping residents engaged and happy. The home was clean and tidy.
Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from S T (Daughter of Resident) published on 29 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into Oakcroft House in June 2024. As a family, we were apprehensive about sending him to a nursing home but he needed more care and was palliative. The welcome we were given from all the staff was amazing and they all put us at ease, nothing was too much trouble for any of them. The staff
took their time to get to know both Dad and Mum, the care was very person-centred. The food was restaurant quality and even thou he didn't eat much he enjoyed what he had. Dad peacefully passed away this week the staff were so respectful and supportive. He was there less than 3 weeks but what a lovely end-of-life experience Oakcroft House made it for him and us.
Reply from Rosie Smith, Customer Advisor at Oakcroft House Care HomeHello and thank you for taking the time to leave the staff at Oakcroft Care Home such a lovely review. We are touched that you have taken the time to write to us in what we can only imagine is an incredibly difficult time. We at BUPA Head Office would like to express our condolences to the whole family. We are thrilled that the team at Oakcroft provided your dad with such a lovely environment and that they took the time to get to know you all. We are sure it was a great comfort to the family to have such a "respectful" and "supportive" team. Once again I would like to express my condolences for the passing of your Dad and wish you all the best as a family.
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Review from Kay M (Respite Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Stayed at Oakcroft for post-operative care and it was a much better experience than trying to cope at home, even with help. Professional caring staff, lovely meals, nothing too much trouble for them and cups of tea on tap.
Reply from Maria Ricketts, Customer Care Adviser at Oakcroft House Care HomeThank you for your lovely review. It is always nice to hear words like "Professional " and "Caring" being used to describe our care. Thank you for choosing Oakcroft House for your stay.
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Review from C L (Daughter-in-law of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was one of the most difficult things we had to do to put my father-in-law into care. I am delighted to say that the quality of care exceeded our expectations and the attentiveness of all the staff has been exceptional. There is a lovely atmosphere at Oakcroft. The activities provided are so good
and varied - something for everybody. Sadly he passed away last week but we have nothing but praise for the way in which his passing was handled by all the staff and their sympathetic interaction with the family. We will be eternally grateful.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care HomeThank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We hope Oakcroft House Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from J S (Daughter of Resident) published on 12 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very settled and happy at Oakcroft. She receives excellent care, support and encouragement from the whole team who are kind, friendly, dedicated, and professional and have an instinctive understanding of their residents' needs and wishes. Mum thoroughly enjoys the social lunches - the menu choices
are really good and the many varied entertainment events she now attends as part of the Oakcroft community. My heartfelt thanks.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care HomeThank you for your kind words. We are very happy to hear that your Mum is settled and happy at Oakcroft House and that your Mum is receiving high quality care. It is always nice to hear words like "Kind" and "Friendly" being used to describe our staff. We hope to continue providing your loved one with the best possible care.
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Review from S K (Daughter of Resident) published on 7 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lived at Oakcroft from September 2022 until he died in January 2024. He was only expected to live a few weeks when he arrived but it was a testament to the excellent care provided that he celebrated his 90th birthday. All the staff provided amazing care and the kindness shown to both him and
us as his family was incredible. This was especially evident in the last few days of his life. I will never forget how well all the staff looked after dad, thank you so much.
Reply from Grace Langfield, Customer Service Adviser at Oakcroft House Care HomeThank you for taking the time to leave your review. We are saddened to hear of your loss, however so pleased that our staff went above and beyond to help your Dad and family through such a difficult time. Hopefully, you will be able to look back on this experience with comfort knowing he received the best possible care.
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Review from Howard D (Son of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have provided the most dignified support to Mum during her residency at Oakcroft House. Their service has been nothing less than exemplary along with the most wonderful love, support and compassion to all the residents. I can't speak highly enough.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care HomeWe appreciate you taking the time to leave us your kind words. It is always nice to hear words like support and compassion being used to describe our care and we are pleased to hear that you are impressed with the support provided at Oakcroft House. Thank you for choosing Oakcroft House for your mum's stay.
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Review from Elizabeth J (Friend of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a welcoming home. All staff were so friendly and helpful, and the premises were very well maintained. The gardens and conservatory were delightful. We were offered free coffee, and the food menu looked excellent.
Reply from Eden Tomlinson, Customer Service Adviser at Oakcroft House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like “Friendly” and “Helpful” being used to describe our care. We are looking forward to seeing you again.
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Review from R L (Daughter of Resident) published on 2 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, our experience has been up and down, but good now. We have ironed out any problems by talking to staff involved with Mothers' care. Cannot judge the manager as he is in his office or left when I go to see Mum. I understand most of the staff like him, so happy with that. The care staff are good
to Mum, you always get the ones that are not so nice, but we deal with that if it happens. The staff are run off their feet most of the time and cannot speak much. But they work very hard, and staff you want to keep.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Review from Roy S (Son of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service! Covid is a test of everything, and we passed with flying colours. Staff are dedicated, kind and courteous. I have the utmost respect for the work that they do. There are always activities, and have managed to get to know some of Mum's friends. Thank you for making my mum's days pleasurable.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care HomeThank you for taking the time to leave your review. We are pleased to hear how happy you are with your Mum's care and that she has made friends in her new home. We hope to continue providing your loved one with the best possible care.
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Review from R A (Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good (particularly two or three carers, plus reception staff).
Need an ensuite shower.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care HomeThank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service.
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Review from Rob L (Friend of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited Oakcroft Care Home a few weeks ago to see my friend, who is a resident there. The home had a lovely, warm ambience, and there were lots of activities that the residents were enjoying. From the moment I arrived, the staff were so kind and helpful and very attentive to my friend and
me during my visit. My friend's room was lovely, and I can see why she is so happy there.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care HomeThank you for your kind review. We are so happy to hear that you found the home to have a warm and friendly atmosphere when you visited your friend. We hope to see you for another visit again soon.
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Review from J D (Grandson of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant experience, warm and cosy.
The lunch smelled wonderful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care HomeThank you for your feedback. We are glad that you had a pleasant visit, and we hope to welcome you again soon.
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Review from S M (Daughter of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and dad became residents at Oakcroft last year - May 22. We were made very welcome by all the staff, and Mum and Dad's emotional response to having left their home was dealt with very kindly. The environment, carpets, garden etc, have certainly impressed over the time we have been there. The
new manager seems very capable and has certainly driven improvements. Small things - cleanliness in bathrooms could sometimes be better, and it would be nice if visitors could be included when tea or coffee is being given to residents. It is expensive, approx £13,000 for both parents - a couples discount would be appreciated. The staff are great.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care HomeThank you for your kind words. We hope Oakcroft House Care Home did everything possible to make the transition as easy as possible. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your parent's stay as comfortable as possible.
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Review from Michael J (Friend of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My friend is unable to move unaided. She spends time being hoisted between a chair and a bed. She has not left her room since her arrival. The only shower is on level 1. Even though we were told prior to her arrival that there were ensuite facilities. She has no access as the lift is too small for the
hoist. Physios have tried and found a suitable wheelchair but the home manager refuses delivery. Senior Bupa staff have been contacted and made promises but nothing has changed. Food is adequate to uneatable (we have been taking in separate supplies). At least individual staff are polite and try to support our friend.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care HomeWe are very sorry to hear about your and your friend’s experiences. We welcome all feedback and would be happy to discuss this further with you.
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Review from C B (Next of Kin) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is not of the standard we were led to expect. Food is very poor, and choices are limited. As with any care home, some of the staff are excellent, but staff turnover means very few become "friends". There is a somewhat uneasy atmosphere in general between staff and management. In my view, the
manager has no empathy and is often unaware of the resident's feelings. Could not recommend it to others as things stand.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care HomeThank you for your review. Your comments are extremely important to us, please be assured that your feedback has been shared with the team.
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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.673 for Oakcroft House Care Home is calculated as follows: ( (225 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 321 Ratings = 4.673
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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