Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
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9.7 77 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laxmi Banker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (77)

9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 77 reviews.

Overall Experience
  • 55
  • 16
  • 3
  • 3
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Date Published
  • 77
  • 8
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  • 22
  • 55
Reviewer Connection to Oakcroft House Care Home
  • 24
  • 13
  • 10
  • 5
  • 4
  • 4
  • 2
  • 2
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 77, showing 21-40
Review from Howard D (Son of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team have provided the most dignified support to Mum during her residency at Oakcroft House. Their service has been nothing less than exemplary along with the most wonderful love, support and compassion to all the residents. I can't speak highly enough.
Reply from Fran Donno, Customer Service Adviser at Oakcroft House Care Home

We appreciate you taking the time to leave us your kind words. It is always nice to hear words like support and compassion being used to describe our care and we are pleased to hear that you are impressed with the support provided at Oakcroft House. Thank you for choosing Oakcroft House for your mum's stay.

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Review from Elizabeth J (Friend of Resident) published on 28 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a welcoming home. All staff were so friendly and helpful, and the premises were very well maintained. The gardens and conservatory were delightful. We were offered free coffee, and the food menu looked excellent.
Reply from Eden Tomlinson, Customer Service Adviser at Oakcroft House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “Friendly” and “Helpful” being used to describe our care. We are looking forward to seeing you again.

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Review from R L (Daughter of Resident) published on 2 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Overall, our experience has been up and down, but good now. We have ironed out any problems by talking to staff involved with Mothers' care. Cannot judge the manager as he is in his office or left when I go to see Mum. I understand most of the staff like him, so happy with that. The care staff are good
to Mum, you always get the ones that are not so nice, but we deal with that if it happens. The staff are run off their feet most of the time and cannot speak much. But they work very hard, and staff you want to keep.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from Roy S (Son of Resident) published on 9 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service! Covid is a test of everything, and we passed with flying colours. Staff are dedicated, kind and courteous. I have the utmost respect for the work that they do. There are always activities, and have managed to get to know some of Mum's friends. Thank you for making my mum's days pleasurable.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care Home

Thank you for taking the time to leave your review. We are pleased to hear how happy you are with your Mum's care and that she has made friends in her new home. We hope to continue providing your loved one with the best possible care.

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Review from R A (Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good (particularly two or three carers, plus reception staff).
Need an ensuite shower.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease in our care. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Rob L (Friend of Resident) published on 21 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I recently visited Oakcroft Care Home a few weeks ago to see my friend, who is a resident there. The home had a lovely, warm ambience, and there were lots of activities that the residents were enjoying. From the moment I arrived, the staff were so kind and helpful and very attentive to my friend and
me during my visit. My friend's room was lovely, and I can see why she is so happy there.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for your kind review. We are so happy to hear that you found the home to have a warm and friendly atmosphere when you visited your friend. We hope to see you for another visit again soon.

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Review from J D (Grandson of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A pleasant experience, warm and cosy.
The lunch smelled wonderful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for your feedback. We are glad that you had a pleasant visit, and we hope to welcome you again soon.

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Review from S M (Daughter of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum and dad became residents at Oakcroft last year - May 22. We were made very welcome by all the staff, and Mum and Dad's emotional response to having left their home was dealt with very kindly. The environment, carpets, garden etc, have certainly impressed over the time we have been there. The
new manager seems very capable and has certainly driven improvements. Small things - cleanliness in bathrooms could sometimes be better, and it would be nice if visitors could be included when tea or coffee is being given to residents. It is expensive, approx £13,000 for both parents - a couples discount would be appreciated. The staff are great.
Reply from David Mclean, Customer Service Adviser at Oakcroft House Care Home

Thank you for your kind words. We hope Oakcroft House Care Home did everything possible to make the transition as easy as possible. We will certainly pass your comments on to the manager. Please let us know if there is anything we can do to make your parent's stay as comfortable as possible.

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Review from Michael J (Friend of Resident) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My friend is unable to move unaided. She spends time being hoisted between a chair and a bed. She has not left her room since her arrival. The only shower is on level 1. Even though we were told prior to her arrival that there were ensuite facilities. She has no access as the lift is too small for the
hoist. Physios have tried and found a suitable wheelchair but the home manager refuses delivery. Senior Bupa staff have been contacted and made promises but nothing has changed. Food is adequate to uneatable (we have been taking in separate supplies). At least individual staff are polite and try to support our friend.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care Home

We are very sorry to hear about your and your friend’s experiences. We welcome all feedback and would be happy to discuss this further with you.

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Review from C B (Next of Kin) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This home is not of the standard we were led to expect. Food is very poor, and choices are limited. As with any care home, some of the staff are excellent, but staff turnover means very few become "friends". There is a somewhat uneasy atmosphere in general between staff and management. In my view, the
manager has no empathy and is often unaware of the resident's feelings. Could not recommend it to others as things stand.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care Home

Thank you for your review. Your comments are extremely important to us, please be assured that your feedback has been shared with the team.

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Review from M B (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, pretty good.
Still understaffed, especially at weekends.
Lunchtimes vary - should be 12 to 12.30.
Staff are very friendly.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care Home

Thank you for taking the time to leave your review. We are pleased to hear the staff are very friendly, and we will certainly pass your comments on to the manager.

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Review from F W (Resident) assisted by family/friend published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm very pleased with the care and support I receive at Oakcrodft. All the staff are kind and friendly. The food is excellent.
Reply from Rebecca Kellegher, Customer Service Adviser at Oakcroft House Care Home

Thank you for your lovely review. We are very happy to hear you feel at ease in our care at Oakcroft House and that the staff are kind and friendly.

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Review from R D (Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
On the whole, most experiences and kindness are very good, until the routine is broken, and I am a creature of routines and habit. One lady is very good at getting us motivated with things to do. My room is very nice, looks over the garden and I can bird watch. The food is very nice and adequate. Carers
are always on call, and I am treated with dignity. Noticed we are short-staffed, which causes havoc at times.
Reply from Grace Langfield, Customer Service Adviser at Oakcroft House Care Home

Thank you for your feedback. Our resident's health and well-being are an absolute priority. We will discuss your feedback with the managerial team to help them continually improve the experience in our Oakcroft care home.

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Review from Anne W (Daughter of Resident) published on 30 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is very happy here, and we are too. The staff are kind and caring, and she feels very settled. She has regular appraisals, and we, as a family, have been well-informed. Thank you for looking after her.
Reply from Grace Langfield, Customer Service Adviser at Oakcroft House Care Home

Thank you for leaving your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Oakcroft House.

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Review from Stephanie C (Relative of Resident) published on 27 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing home with incredibly caring staff.
I cannot recommend the home highly enough and would recommend the home to anyone in a heartbeat.
I have had relatives here over the years, and every single one of them was cared for, respected, loved and made to feel part of the Oakcroft family.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for your kind words. We really appreciate your recommendation.

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Review from L S (Respite Resident) published on 19 April 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
I was moved into Oakcroft House Care Home on 24th January after spending several weeks in hospital with Covid. I was put into a room with no bath/shower for two weeks of isolation. The room was scruffy, paintwork on the skirting board, scruffy, bathroom very very shabby. Had to wash my hair in the sink.
Carers too busy cleaning and making beds to "care" for the residents. All I could hear was wailing "help me". I am a smoker, and I had to ring a bell for a carer to take me out for a cigarette - I feel this is because the management told them to ignore me. I was sent away with a couple of days' medications.
Reply from Amanda Barnes, Customer Service Adviser at Oakcroft House Care Home

We appreciate you taking the time to leave us your comments, we’re sorry to read your feedback relating back to January and about keeping our residents safe and following guidance during the pandemic.

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Review from Maggie S (Daughter of Resident) published on 25 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is the staff that make Oakcroft House Care Home special. They are exceptional, professional but friendly, caring and compassionate. I am relieved to know that my mother is receiving such a high level of care. I would recommend the home to anyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for your review. We are so happy to hear that you are reassured by the high level of care your Mother receives at Oakcroft House. Thank you for your recommendation.

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Review from A P (Daughter of Resident) published on 20 December 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This was an excellent care home until the manager left in August 2021, and he has not been replaced. Since then staffing levels and therefore standards, have been decreasing, sometimes with extremely distressing results. Agency staff abound. The staff do their best but are struggling. Management is
now provided by the Regional Director but she is not there full time. Many staff clearly unhappy.
Reply from Amanda Barnes, Customer Service Advisor at Oakcroft House Care Home

We appreciate you taking the time to leave us your comments. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further?

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Review from Liz R (Daughter of Resident) published on 20 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Oakcroft for a couple of months since being discharged from the hospital. The manager could not have been more helpful and kind during this very stressful time, and Mum has settled in well. All the staff have been very considerate while working during this pandemic, and hopefully,
we can soon return to relatives being able to visit at any time. I have seen the standard of care at many nursing homes and am very happy to have found this particular home.
Reply from Amanda Barnes, Customer Service Adviser at Oakcroft House Care Home

We appreciate you taking the time to leave us your comments. It is lovely to hear that your mother settled in well to our care home. It is always nice to hear words such as 'Kind' and 'Helpful' to describe our care. We hope to continue providing your Mother with the best possible care.

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Review from William K (Son of Resident) published on 17 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent a year at Oakcroft House Care Home. During this time the home was dealing with the consequences of the Covid pandemic and lockdown. This was very trying for all the staff but they stayed so positive and caring towards my 105-year mother until she passed away earlier in the year. The
nursing and caring staff were so professional and kind in all their dealings with my mother's needs. Oakcroft did all it could to facilitate a few visits during this past difficult year. I would thoroughly recommend Oakcroft as a nursing home to consider for a loved one or relative.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for taking the time to leave us a review. We are so sorry for your loss. We are glad the Oakcroft team were able to facilitate visits for you to see your Mother under such difficult circumstances.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Oakcroft House Care Home is calculated as follows: ( (191 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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