Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
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9.7 77 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laxmi Banker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (77)

9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 77 reviews.

Overall Experience
  • 55
  • 16
  • 3
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Date Published
  • 77
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Reviewer Connection to Oakcroft House Care Home
  • 24
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  • 10
  • 5
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  • 4
  • 2
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Total of 77, showing 41-60
Review from Isabel B (Partner of Resident) published on 10 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Oakcroft, thank you for all the love and professionalism you have given him over the last three and a half years.
Nothing has been to much trouble - you all work so hard, your dedication to the residents is excellent.
He always looked clean and tidy, which pleased me no end. I wish to say
the atmosphere is always warm and welcoming. He loved his breakfast club, and always enjoyed his food.
Once again, thank you all from the manager to the laundry lady.
Oakcroft is a 5-star establishment
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Oakcroft House Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from Tim P (Son of Resident) published on 6 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother suffered from Dementia and could not walk or care for herself in the last 2 years of her life. So she lived at Oakcroft where she was well cared for by the lovely staff and my father, my sister, all the grandchildren and I were able to visit her whenever we liked, which we did every day including
Christmas Day. I think Mum could be a bit of a handful at times but the staff were always cheerful and professional when handling her, always leaving her with a smile on her face. She was kept busy with activities and entertainers or in her lovely bright room watching TV and DVDs when feeling antisocial. It's worth mentioning that the staff were also very good to us too, always pleased to see us, always time to chat and always offering us a cup of tea. We couldn't recommend Oakcroft House highly enough.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you. We really appreciate you taking the time to leave us such lovely comments.

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Review from Janet N (Daughter-in-law of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law went into Oakcroft House for end of life care. He was kept pain free, comfortable and all of his needs were met with dignity and compassion.


He had a lovely sunny room with a nice outlook. The staff at Oakcroft are amazing, and nothing was ever too much trouble. I would have no hesitation

in recommending Oakcroft House to anyone who may be looking for a care home.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Oakcroft House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are glad to help you and your family through such a difficult time.

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Review from Joanne J (Niece of Resident) published on 23 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I transferred my aunt here from a care home in Wales to be nearer to the family. She was on a rapid decline health-wise, had become wheelchair-bound, uncaring of her appearance and her memory was poor.
With the care and attention shown to her at Oakcroft House, there has been a complete turnaround
in her attitude and memory.
The staff and home manager are wonderful and extremely caring and go above and beyond. With their help my aunt has attended a family wedding and christening during the 2 years she has been here and regularly comes to visit us for Sunday lunch.
The cleanliness, maintenance and food are all exceptional and I cannot recommend it highly enough.
Reply from Stephen Rondel, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you for such a lovely review, we really appreciate your support.

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Review from Aimee-Louise C (Granddaughter of Resident) published on 23 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I honestly couldn't have wished for a greater team of people to provide such love and care to my grandad during his time at Oakcroft House. The staff here are all absolutely amazing, friendly, devoted, dedicated individuals who come together to create the most wonderful team. My grandad really enjoyed
his time here. I know this because from the moment he moved in, his beaming smile was restored and this certainly continued throughout his stay. The activity facility is brilliant, with a whole variety of things to do. This was definitely one of his favourite places to be. The house itself is kept beautifully clean throughout. Overall, I would highly recommend Oakcroft House Care Home! I will forever be grateful for the pure happiness and all the lovely things my grandad got to experience here. Thank you.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Oakcroft House Care Home

We really appreciate you taking the time to leave us feedback, thank you for your incredibly kind words. We are so pleased to hear that you are fulfilled with the care that we provided for your Grandad, and that he enjoyed his time with us. Thank you for trusting us with his care.

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Review from Sue S (Daughter of Resident) published on 15 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Oakcroft became my Mother’s home 10 years ago. My Father had been in the same home 7 years prior to my Mother and there was no question on which home we were choosing. A number of the staff were still at Oakcroft and some are still here to this day, which in my eyes says a lot. The staff are all so
friendly, which makes Oakcroft the home it is today.
I wish to thank the staff for being such stars during this pandemic and being on the ball made Oakcroft a safe place for all our loved ones.
I would highly recommend Oakcroft, whether it’s for respite or a future home for your loved ones.
Reply from Emily Wilson, Customer Advisor on behalf of the team at Oakcroft House Care Home

Thank you so much for leaving such lovely comments regarding Oakcroft House. We really appreciate you taking the time to give us feedback. We are so pleased that you're satisfied with the care provided at our home. Thank you for trusting us with your parents' care.

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Review from Joanna P (Niece of Resident) published on 22 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Oakcroft due to a traumatic stroke with numerous disabilities. Her life expectancy was very uncertain. She surprised us all by remaining here for four years and five months. The care she received was excellent, the staff cheerful, kind and hard-working. The activities, garden
and indoor spaces provided an unthinkable quality of life regardless of disabilities. Most of all, the love and dignity shown to her provided a secure, happy environment to end her last years. I would not hesitate to recommend this care home, with heartfelt thanks to all.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for trusting us with your aunt's care.
We really appreciate the kind comments.

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Review from David G (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Oakcroft for 18 months now and I cannot fault the dedication and loving care provided by caregivers at the home. Whenever I visit I am always greeted in a friendly way and I can see that dad, who has multiple needs, is being cared for both professionally and in a really warm manner.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your praise.

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Review from Brian B (Son of Resident) published on 1 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Oakcroft House for about nine and a half months, before she sadly died in April 2020 at the age of 101.

We felt she could not have been in better hands from both a nursing and care point of view and we particularly liked the small and homely nature of Oakcroft and the friendly atmosphere
between residents, carers and families.

The residents are also very lucky to have such a full programme of activities and special events laid on by their activities coordinator and others. I know that the weekly hairdressing was also a special feature of our mother’s stay.

We are very grateful to all the staff for taking such good care of her while she was there and for coping so well under such difficult circumstances during the coronavirus situation.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for your kind words. We are saddened to hear about your loss. Hopefully, you can go away from this feeling like your mother received the best possible care.

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Review from P W (Wife of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of Oakcroft House, they have been wonderful and so caring to my late husband. The staff and the other residents appear happy, the cleanliness and the meals are excellent. I am still in my own home with Danny my dog at present but when the time comes to move into a care home,
then I will have no hesitation in choosing Oakcroft House and hope that there will be a space available for me.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for your praise. We hope to see you again in the future, please stay in touch or come down for a visit!

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Review from C K (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place Oakcroft is. I cannot fault it in any respect. We all want the best care for our loved ones and I'm confident that we found that special place in Oakcroft. The staff were absolutely amazing. The care he received was excellent. I would have no hesitation in recommending Oakcroft
to anyone.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

Thank you for taking the time to leave such a lovely review, we really appreciate your kind words.

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Review from J K (Daughter of Resident) published on 23 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the first point, my dad needed a nursing home the director of Oakcroft stepped up and made this a smooth transition. His support to our family continues to be first class. The staff at the home are great, it is clear they care about what they do and they make my dad happy, I often see him laughing
with them. He has someone who gets him up and dresses him. I have watched the care taken to make sure he is nicely attired, glasses cleaned and hair combed before leaving his bedroom. On his return from a stay in hospital, I saw the hugs that were given out, it was wonderful to see. The home activities are well thought out and not only provide entertainment but help keep minds active, hands flexible etc. They also include the families in the life at Oakcroft, the annual BBQ is good fun. Additionally, they have provided me with several books of photographs showing my dad having fun. I had been worried about my dad going into a home, now I know he is safe, well cared for, loved and supported.
Reply from Greta Narbutaityte, Customer Adviser at Oakcroft House Care Home

We are very delighted to hear your father is well settled and happy with our care. It's always an amazing achievement getting such positive feedback from the families of our residents, so we really appreciate you taking the time to leave your comments.

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Review from J H (Daughter of Resident) published on 19 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management staff at Oakcroft House have been very helpful and understanding as we have moved my mother to this home.
They came to visit her in her previous setting (an hour's drive) and really show that personal touch.
They are compassionate and caring, welcoming my mother into the home, and available
for chatting to as she has been settling in.
There is a personal, homely atmosphere, the staff are friendly and cheerful and I know my mother is in safe hands.
PS - the food is very good.
Reply from Josephine Gaupholm, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being compassionate, caring and welcoming to your mother. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Patrick B (Resident) assisted by family/friend published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find most staff kind and caring. Nice room, needs met, would like a little more entertainment suitable for me.
Reply from Gabriella Mills, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you have had a positive experience with our care home and that you are being well cared for here. We appreciate your feedback on the entertainment available and will share this with the care homes manager. The Bupa Customer Care Team.

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Review from Patricia M (Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my respite care very much and will look forward to coming back again.
Reply from Gabriella Mills, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you enjoyed your short stay with us. We appreciate your comments and look forward to welcoming you back. The Bupa Customer Care Team

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Review from Mary R (Resident) published on 10 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Calm. Good care. I feel very safe.
Reply from Gabriella Mils, Customer Adviser at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that you are happy and feel safe here. We appreciate your comments given and will share these with the care homes manager. The Bupa Customer Care Team

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Review from S P (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my mother has been at Oakcroft House she has always been treated with care, kindness and dignity by all the staff. The food is excellent and there are plenty of activities for the residents to engage in. I would highly recommend Oakcroft House to family and friends if needed.
Reply from Gabriella Mills, Customer Advisor at Oakcroft House Care Home

Thank you for your review of Oakcroft House Care Home, we are pleased to hear that your mother is being well cared for by the staff. We appreciate your comments on our activities and meals on offer to the residents and glad that you would recommend us to others. We will pass on your comments to the care home's manager, The Bupa Customer Care Team.

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Review from J D (Wife of Resident) published on 18 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience of Oakcroft House Care Home has been a very happy one. Everyone goes the extra mile with a smile on their face and I am happy for my husband to continue in their care.
Reply from Natalie Krisman, Customer Service Adviser at Oakcroft House Care Home

I'm glad that your husband is well cared for at Oakcroft House. Our amazing care staff go above and beyond for our residents and their families. Thank you for your review.

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Review from George S (Brother of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with my brother's care.
Reply from Natalie Krisman, Customer Services Administrator at Oakcroft House Care Home

I'm really glad to hear that you're happy with your brother's care, thank you for your review.

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Review from Deborah P (Niece of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my uncle required nursing care there really was an obvious choice for me and that was Oakcroft, who had cared for my aunt at the end of her life so well. The team at Oakcroft remembered him from when he visited my aunt and were delighted to welcome him. I really didn't think he would survive the
journey from the hospital and so was thrilled to hear that a day after arriving he was in the Activities Room! He has since gone from strength to strength thanks to the care of all the staff at Oakcroft. Nothing is ever too much trouble. I would highly recommend them to anyone who is considering nursing care for a relative. We have since celebrated my uncle's 90th birthday, a day we didn't think he would see!
Reply from Jayne Duck, Customer services administrator at Oakcroft House Care Home

Thank you for your review and kind words about our home and staff. It is so lovely to hear how well your uncle is and that he is enjoying the activities. I'm sure he enjoyed his birthday also, a day to remember.

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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Oakcroft House Care Home is calculated as follows: ( (191 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

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