Oakcroft House Care Home

Staff are very friendly.

I'm very pleased with the care and support I receive at Oakcrodft. All the staff are kind and friendly. The food is excellent.

On the whole, most experiences and kindness are very good, until the routine is broken, and I am a creature of routines and habit. One lady is very good at getting us motivated with things to do. My room is very nice, looks over the garden and I can bird watch. The food is very nice and adequate. Carers are always on call, and I am treated with dignity. Noticed we are short-staffed, which causes havoc at times.

She is very happy here, and we are too. The staff are kind and caring, and she feels very settled. She has regular appraisals, and we, as a family, have been well-informed. Thank you for looking after her.

I have had relatives here over the years, and every single one of them was cared for, respected, loved and made to feel part of the Oakcroft family.

I was moved into Oakcroft House Care Home on 24th January after spending several weeks in hospital with Covid. I was put into a room with no bath/shower for two weeks of isolation. The room was scruffy, paintwork on the skirting board, scruffy, bathroom very very shabby. Had to wash my hair in the sink. Carers too busy cleaning and making beds to "care" for the residents. All I could hear was wailing "help me". I am a smoker, and I had to ring a bell for a carer to take me out for a cigarette - I feel this is because the management told them to ignore me. I was sent away with a couple of days' medications.

It is the staff that make Oakcroft House Care Home special. They are exceptional, professional but friendly, caring and compassionate. I am relieved to know that my mother is receiving such a high level of care. I would recommend the home to anyone.

This was an excellent care home until the manager left in August 2021, and he has not been replaced. Since then staffing levels and therefore standards, have been decreasing, sometimes with extremely distressing results. Agency staff abound. The staff do their best but are struggling. Management is now provided by the Regional Director but she is not there full time. Many staff clearly unhappy.

My mother has been in Oakcroft for a couple of months since being discharged from the hospital. The manager could not have been more helpful and kind during this very stressful time, and Mum has settled in well. All the staff have been very considerate while working during this pandemic, and hopefully, we can soon return to relatives being able to visit at any time. I have seen the standard of care at many nursing homes and am very happy to have found this particular home.

My mother spent a year at Oakcroft House Care Home. During this time the home was dealing with the consequences of the Covid pandemic and lockdown. This was very trying for all the staff but they stayed so positive and caring towards my 105-year mother until she passed away earlier in the year. The nursing and caring staff were so professional and kind in all their dealings with my mother's needs. Oakcroft did all it could to facilitate a few visits during this past difficult year. I would thoroughly recommend Oakcroft as a nursing home to consider for a loved one or relative.

Oakcroft is a 5-star establishment

My mother suffered from Dementia and could not walk or care for herself in the last 2 years of her life. So she lived at Oakcroft where she was well cared for by the lovely staff and my father, my sister, all the grandchildren and I were able to visit her whenever we liked, which we did every day including Christmas Day. I think Mum could be a bit of a handful at times but the staff were always cheerful and professional when handling her, always leaving her with a smile on her face. She was kept busy with activities and entertainers or in her lovely bright room watching TV and DVDs when feeling antisocial. It's worth mentioning that the staff were also very good to us too, always pleased to see us, always time to chat and always offering us a cup of tea. We couldn't recommend Oakcroft House highly enough.

My father-in-law went into Oakcroft House for end of life care. He was kept pain free, comfortable and all of his needs were met with dignity and compassion.

He had a lovely sunny room with a nice outlook. The staff at Oakcroft are amazing, and nothing was ever too much trouble. I would have no hesitation in recommending Oakcroft House to anyone who may be looking for a care home.

The cleanliness, maintenance and food are all exceptional and I cannot recommend it highly enough.

I honestly couldn't have wished for a greater team of people to provide such love and care to my grandad during his time at Oakcroft House. The staff here are all absolutely amazing, friendly, devoted, dedicated individuals who come together to create the most wonderful team. My grandad really enjoyed his time here. I know this because from the moment he moved in, his beaming smile was restored and this certainly continued throughout his stay. The activity facility is brilliant, with a whole variety of things to do. This was definitely one of his favourite places to be. The house itself is kept beautifully clean throughout. Overall, I would highly recommend Oakcroft House Care Home! I will forever be grateful for the pure happiness and all the lovely things my grandad got to experience here. Thank you.

I would highly recommend Oakcroft, whether it’s for respite or a future home for your loved ones.

My aunt was admitted to Oakcroft due to a traumatic stroke with numerous disabilities. Her life expectancy was very uncertain. She surprised us all by remaining here for four years and five months. The care she received was excellent, the staff cheerful, kind and hard-working. The activities, garden and indoor spaces provided an unthinkable quality of life regardless of disabilities. Most of all, the love and dignity shown to her provided a secure, happy environment to end her last years. I would not hesitate to recommend this care home, with heartfelt thanks to all.

My father has been at Oakcroft for 18 months now and I cannot fault the dedication and loving care provided by caregivers at the home. Whenever I visit I am always greeted in a friendly way and I can see that dad, who has multiple needs, is being cared for both professionally and in a really warm manner.

We are very grateful to all the staff for taking such good care of her while she was there and for coping so well under such difficult circumstances during the coronavirus situation.

I cannot speak too highly of Oakcroft House, they have been wonderful and so caring to my late husband. The staff and the other residents appear happy, the cleanliness and the meals are excellent. I am still in my own home with Danny my dog at present but when the time comes to move into a care home, then I will have no hesitation in choosing Oakcroft House and hope that there will be a space available for me.