Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
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9.7 87 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
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Care Provided by Oakcroft House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1345
  • Self-Funded Nursing Care: from £1545
  • RESPITE Self-Funded Residential Care: from £1545
  • RESPITE Self-Funded Nursing Care: from £1700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Oakcroft House Care Home for full pricing details and T&Cs.

Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Laxmi Banker (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (87)

9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.673) out of 10, based on 27 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 87 reviews.

Overall Experience
  • 65
  • 16
  • 3
  • 3
  • 0
Date Published
  • 87
  • 10
  • 13
  • 27
  • 60
Reviewer Connection to Oakcroft House Care Home
  • 28
  • 14
  • 10
  • 5
  • 5
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 87, showing 81-87
Review from G T (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top class care home.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from Alan D (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent food.
Excellent activities all day.
Excellent staff.
Best care home - 7 stars.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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Review from RG (Husband of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My wife was here for two years with advanced Alzheimer's with contractures. Nursing care was good. Most residents up by 11-12 noon for lunch and are put to bed or in their rooms by 3 pm. Those that still downstairs have very little contact with the staff as they are too busy - hence very little stimulation.
Would not recommend.
Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care HomeWe take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?
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Review from Eric W (Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seven stars care home.
Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care HomeThank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.
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  • Treated with Dignity
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Review from Betty M (Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming home.
Reply from Lydia Waller, Customer Service Administrator at Oakcroft House Care HomeThank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
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Review from Carolyn A (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and staff are first class. Very friendly.
Reply from Rachel Elliott, Customert Service Administrator at Oakcroft House Care HomeThank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.
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Review from Kathryn R (Daughter of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, competent and caring staff who treated my mother with respect and dignity at all times. Friendly environment with an extremely approachable Matron who made time to talk to and reassure both Mum and the family at a very difficult time. Really appreciate everyone who made Mum feel at ease,
comfortable and safe during her final weeks. Thank you.
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Current Review Score: 9.7 (9.673)

Overview of Review Score

The Review Score of 9.7 (9.673) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.673 for Oakcroft House Care Home is calculated as follows: ( (225 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 321 Ratings = 4.673
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Oakcroft House Care Home to verify any information. View our terms and conditions. Oakcroft House Care Home has an Enhanced Service - more info.