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Oakcroft House Care Home

Oakcroft Road, West Byfleet, Surrey KT14 6JG
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I cannot speak too highly of Oakcroft House, they have been wonderful and so caringP W(Wife of Resident/Service User)
Oakcroft House Care Home, West Byfleet
What a wonderful place Oakcroft is. I cannot fault it in any respect.C K(Daughter of Resident/Service User)
Oakcroft House Care Home, West Byfleet
The staff at the home are great, it is clear they care about what they do and they make my dad happyJ K(Daughter of Resident/Service User)
Oakcroft House Care Home, West Byfleet

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend...  

Care Provided by Oakcroft House Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,345From £1,545
Nursing CareFrom £1,545From £1,700

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Oakcroft House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Laxmi Banker(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (87)

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9.6

Oakcroft House Care Home has a Review Score of 9.6 (9.646) out of 10, based on 25 reviews in the last 2 years. Over all time Oakcroft House Care Home has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from G T (Resident / Service User) published on 16 March 2017 Submitted via Postal Card•
Overall Experience

Top class care home.

↩Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan D (Resident / Service User) published on 16 March 2017 Submitted via Postal Card•
Overall Experience
Excellent food.
Excellent activities all day.
Excellent staff.

Best care home - 7 stars.

↩Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities
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Review from RG (Husband of Resident) published on 19 January 2017 Submitted via Postal Card•
Overall Experience

My wife was here for two years with advanced Alzheimer's with contractures. Nursing care was good. Most residents up by 11-12 noon for lunch and are put to bed or in their rooms by 3 pm. Those that still downstairs have very little contact with the staff as they are too busy - hence very little stimulation. Would not recommend.

↩Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate...  

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Review from Eric W (Resident / Service User) published on 1 June 2016 Submitted via Postal Card•
Overall Experience

Seven stars care home.

↩Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Facilities
Care / Support
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Treated with Dignity
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Review from Betty M (Resident / Service User) published on 3 May 2016 Submitted via Postal Card•
Overall Experience

Very warm and welcoming home.

↩Reply from Lydia Waller, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Carolyn A (Resident / Service User) published on 7 April 2016 Submitted via Postal Card•
Overall Experience

The care and staff are first class. Very friendly.

↩Reply from Rachel Elliott, Customert Service Administrator at Oakcroft House Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Kathryn R (Daughter of Resident) published on 23 February 2016 Submitted via Website•
Overall Experience

Fantastic, competent and caring staff who treated my mother with respect and dignity at all times. Friendly environment with an extremely approachable Matron who made time to talk to and reassure both Mum and the family at a very difficult time. Really appreciate everyone who made Mum feel at ease, comfortable and safe during her final weeks. Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 July 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 06 July 2026

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

News (0) & Events (0)

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Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Oakcroft House Care Home.

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