Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG
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9.7 77 Reviews
  • Oakcroft House Care Home, West Byfleet
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long-term. To just relax. Whatever the reason, their doors are open.

Close to the centre of West Byfleet village, the large house features many areas for residents to spend time in, and welcome friends and family into the home. With wheelchair friendly pathways throughout the large garden, the surroundings are ideal for enjoying the summer months.

All bedrooms have ensuite facilities and are pleasantly decorated and furnished. There is an onsite library and residents also have access to Wifi, relaxation therapies, a nutritionist and an optician.

The chef produces tasty seasonal meals every day to ensure residents eat a variety of delicious and healthy food.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. Dedicated activity coordinators help ensure residents are able to pursue their hobbies and interests, as well as organising a range of activities which include bingo, quizzes, flower arranging and music sessions, there is so much for residents to enjoy. Regular trips to the garden centre are also enjoyed as are shopping trips and themed monthly events.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa Care Home Oakcroft House'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 40 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laxmi Banker (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Home is registered for over and under 65 years.
  • Ages 50+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Single Rooms with Ensuite Wet Room (7)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. There’s so much to do in the area. Within easy reach are RHS Garden Wisley, Pyrford Marina and Mercedes-Benz World. West Byfleet Golf Course offers pay and play golf a mile away. And we’re just 20 minutes by train from central London

Parking

  • On-site parking is available.

Oakcroft House Care Home Reviews (77)

9.7

Oakcroft House Care Home has a Review Score of 9.7 (9.725) out of 10, based on 22 reviews in the last 2 years.
Over all time Oakcroft House Care Home has 77 reviews.

Overall Experience
  • 55
  • 16
  • 3
  • 3
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Date Published
  • 77
  • 8
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  • 22
  • 55
Reviewer Connection to Oakcroft House Care Home
  • 24
  • 13
  • 10
  • 5
  • 4
  • 4
  • 2
  • 2
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  • 1
  • 1
  • 1
  • 1
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Total of 77, showing 61-77
Review from Janet S (Sister of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I liked Oakcroft House as soon as I entered. It has a lovely homely feel and a calming atmosphere. Everything is kept spotlessly clean and the meals are very appetising. (I know I have tried some myself). The staff are all lovely, very caring and nothing is too much trouble. The home is situated in
a nice quiet location, away from busy roads and has a nice secluded garden. My sister is very happy there and is enjoying the company and many activities on offer every day.
Reply from Jayne Duck, Customer services administrator at Oakcroft House Care Home

Thank you for your review and kind words. I'm so pleased to hear that your sister is happy and that she is enjoying the activities.

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Review from David S (Husband of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the very first time I saw Oakcroft House Care Home, I thought there was a wonderful atmosphere. Everything was fully explained to me by the manangement and the head sister. My wife was extremely well cared for and I can find no fault. All the nursing staff are 10/10. My wife was there for 20 months
and she connected well with all the staff singing with them from time to time. I have been invited to go whenever I feel like it.
Reply from Jayne Duck, Customer Services Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager

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Review from David L (Son of Resident) published on 1 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has recently moved to Oakcroft House at the end of June. He has settled in very well and this is a testament to the fantastic team working there. As a regular visitor, I am always made to feel very welcome and nothing is too much trouble. Great work!
Reply from Jayne Duck, Customer services administator at Oakcroft House Care Home

Thank you for your review. I'm so glad that your dad has settled in well and I'm sure he will make new friends with both the residents and staff, you must have peace of mind knowing that he is happy and well cared for.

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Review from Mike M (Son of Resident) published on 25 July 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Before placing my father in Oakcroft, I did a lot of research into similar Nursing Homes and have absolutely no regrets regarding the decision I made.
The Home Manager and the Head of Care and every member of staff were thoroughly professional, caring and supportive to both my father during his stay
and to me and my wife.
Reply from Jayne Duck, Customer services administator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Emma W (Granddaughter of Resident) published on 22 May 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot rate Oakcroft House highly enough. My grandfather consistently said how wonderful the home was, and how amazing the staff are. I felt extremely reassured he was receiving excellent care and that he retained his dignity right up until the end of his life. It seemed to me that the staff have
a lot of heart, and really cared about him.
I can't thank them all enough.
Reply from Simone Berkeley, Customer Service Advisor at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team

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Review from S H (Daughter of Resident) published on 11 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the time I have been visiting my relative at Oakcroft House (12 months) the low turnover of staff has ensured consistency in the care provided. The carers have been able to build relationships with the residents and understand their individual needs at a time when change is difficult. I have
always found the staff to be polite, friendly and considerate in all dealings with residents and visitors. I would have no hesitation in recommending this home to others looking for this type of provision.
Reply from Jayne Duck, Customer Services Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Valerie C (Friend of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever my husband and I have visited the home we have been welcomed by the staff who have given us time to discuss matters. We have been kept fully informed and we remain confident that our friend is being well cared for.
Reply from Jayne Duck, Customer sercices administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Inas M (Sister of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister has been a resident at Oakcroft Care Home for the last ten years. During that time I have always found the management and staff to be extremely efficient and friendly and the care provided is of a very good standard at all times. Whenever my sister needed to go to the hospital or dentist,
that was organised and she was always accompanied as necessary. The atmosphere in the home is a relaxed one. It is always clean and tidy. The rooms are very well equipped on all levels. Although I am unable to comment on the food, the setting in the dining area and the gardens is very nice. There has been one change in the home management during that time and both managers proved to be extremely competent and very efficient in running the care home. Overall, Oakcroft is a brilliant home from home, for any loved ones who need it and I can't recommend it highly enough.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you so much fro sharing your lovely feedback with us, we really appreciate seeing your comments. I am so pleased that you have had positive experiences with Oakcroft House and the care they have provided for your Sister. We really appreciate the fact that you would recommend this home to others. The Bupa Customer Care Team.

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Review from T G (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Although the home could do with some refurbishment, I would not hesitate in recommending it to anyone as the staff are very kind, friendly, caring and professional. I think I was very fortunate to find this home where I know my mother is well looked after.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you for your lovely feedback, we really appreciate it. I am so pleased that you are happy with Oakcroft House and the care they are providing for your Mother, and that you would recommend this home to others. The Bupa Customer Care Team.

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Review from Julie P (Daughter of Resident) published on 11 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Father was a resident of Oakcroft House for nearly 10 years. He suffered a series of strokes that in the end, left him needing total care. We had no hesitation in using Oakcroft as my Mother had spent the last 6 years of her life there with Alzheimer's.


In my many years of visiting, the core

values have remained the same. The dignity and well-being of the resident. Many of the staff have remained the same since I first went in, in 1999 and their compassion and regard for the resident shines out in all they do!


I have visited at every time of the day and night and never seen anything that has caused me to have a concern for either of my parents. The food is truly outstanding and a highlight of the day. The home may not be "plush" as some newer ones but if you are looking for care - this is the place.

Reply from Jayne Duck, Customer services administrator at Oakcroft House Care Home

Sorry to hear of your loss please accept our condolences. It is a pleasure to hear that both your parents were looked after with the dignity and care that you would give to your parents yourself. It is lovely to know that our residents family's don't have to worry about the care that their family members are receiving and have peace of mind. The Bupa Customer Care Team.

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Review from G T (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top class care home.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Alan D (Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent food.
Excellent activities all day.
Excellent staff.
Best care home - 7 stars.
Reply from Emily Wilson, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from RG (Husband of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My wife was here for two years with advanced Alzheimer's with contractures. Nursing care was good. Most residents up by 11-12 noon for lunch and are put to bed or in their rooms by 3 pm. Those that still downstairs have very little contact with the staff as they are too busy - hence very little stimulation.
Would not recommend.
Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care Home

We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Eric W (Resident) published on 1 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Seven stars care home.
Reply from Rose Pickering, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Betty M (Resident) published on 3 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and welcoming home.
Reply from Lydia Waller, Customer Service Administrator at Oakcroft House Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Carolyn A (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and staff are first class. Very friendly.
Reply from Rachel Elliott, Customert Service Administrator at Oakcroft House Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Kathryn R (Daughter of Resident) published on 23 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic, competent and caring staff who treated my mother with respect and dignity at all times. Friendly environment with an extremely approachable Matron who made time to talk to and reassure both Mum and the family at a very difficult time. Really appreciate everyone who made Mum feel at ease,
comfortable and safe during her final weeks. Thank you.
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Current Review Score: 9.7 (9.725)

Overview of Review Score

The Review Score of 9.7 (9.725) out of 10 for Oakcroft House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.725 for Oakcroft House Care Home is calculated as follows: ( (191 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 258 Ratings = 4.725
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Oakcroft House Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jul 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 10 Sep 2025

Spacious rooms available for nursing, residential and dementia care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (0)

There are no team members posted.

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