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Care Homes Owned by Bupa Care Homes

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Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

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112 Care Homes owned by Bupa Care Homes

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Northlands House Care Home
6 Westrow Road, Southampton SO15 2LY
9.8138 Reviews
Bupa Care Homes
Northlands House Care Home
"I can't speak more highly for the care and understanding that I have received. The only thing that is a negative is that I wish I could..."Read all 138 reviews

from £1,320 / weekSize 101 rooms

Location Type: Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Cleveland House Care Home
2 Cleveland Road, Edgerton, Huddersfield HD1 4PN
9.8112 Reviews
Bupa Care Homes
Cleveland House Care Home
"My friend HP has moved into Cleveland. Last week, & we both feel we have been welcomed by all the staff. Claire B & Julie S came to visit..."Read all 112 reviews

from £1,150 / weekSize 45 rooms

Location Type: Care Home

Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care. A converted private house situated in Edgerton, Cleveland... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Arkley Care Home
140 Barnet Road, Arkley, Barnet EN5 3LJ
9.8105 Reviews
Bupa Care Homes
The Arkley Care Home
"The Home manager Danisa has excellent experience in managing nursing homes. She is the charming lady. Danisa takes good care of patients..."Read all 105 reviews

from £1,315 / weekSize 54 rooms

Location Type: Care Home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative convalescence... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
St George's Care Home
5 Byfleet Road, Cobham KT11 1DS
9.875 Reviews
Bupa Care Homes
St George's Care Home
"I have found St Georges to be well staffed and who have always shown a very caring and attentive attitude to the residents. There is a..."Read all 75 reviews

from £1,725 / weekSize 63 rooms

Location Type: Care Home

St George’s is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Mental Health Care
Sunnyview House Care Home
Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB
9.7116 Reviews
Bupa Care Homes
Sunnyview House Care Home
"My father went into sunnyview for some respite for 7-8weeks and we couldn't of wished for anything better, ALL staff was welcoming and..."Read all 116 reviews

from £1,200 / weekSize 84 rooms

Location Type: Care Home

At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short or... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Wykebeck Court Care Home
543 York Road, Leeds LS9 6NH
9.776 Reviews
Bupa Care Homes
Wykebeck Court Care Home
"Our sister recently had a fortnight's respite care at Wykebeck Care Home, and we were all so grateful for the positive experience! The..."Read all 76 reviews

from £1,200 / weekSize 84 rooms

Location Type: Care Home

**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home Bupa’s... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Elmstead Care Home
104 Elmstead Lane, Chislehurst BR7 5EL
9.791 Reviews
Bupa Care Homes
Elmstead Care Home
"One or both of my parents have been residents at Elmstead for the last 12 years and I have been a very regular visitor during this time...."Read all 91 reviews

from £1,365 / weekSize 41 rooms

Location Type: Care Home

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays. The home has good transport links with... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
Aylesham Court Care Home
195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH
9.795 Reviews
Bupa Care Homes
Aylesham Court Care Home
"After 2 weeks in hospital for I was very please with your food both medical staff and carers were a delight to be with. Room a bit small..."Read all 95 reviews

from £1,350 / weekSize 60 rooms

Location Type: Care Home

Aylesham Court is is rated Outstanding by CQC (January 2022) and offers a warm and welcoming environment with a wide range of care services. Care options include specialist nursing care, residential,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Hutton Village Care Home
Hutton Village, Hutton, Brentwood CM13 1RX
9.777 Reviews
Bupa Care Homes
Hutton Village Care Home
"2nd review now that my wife has been a resident for about a month. Am pleased to confirm that my initial thoughts about this care home have..."Read all 77 reviews

from £1,415 / weekSize 40 rooms

Location Type: Care Home

Hutton Village has well trained, experienced staff who strive to provide a high standard of residential and nursing care, convalescence, palliative care and respite. Round the clock care and support are... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Mental Health Care
Ashley House Care Home
118 Trafalgar Road, Cirencester GL7 2ED
9.7133 Reviews
Bupa Care Homes
Ashley House Care Home
"Mum really enjoyed the recent visit from the Owls and birds of prey, it was a real hoot! These events bring so much joy residents,..."Read all 133 reviews

from £1,375 / weekSize 48 rooms

Location Type: Care Home

At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative, short stay and day care. As well as single occupancy rooms,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Ardenlea Court Care Home
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
9.790 Reviews
Bupa Care Homes
Ardenlea Court Care Home
"I can't thank the wonderful team at Ardenlea Court enough for the loving care they gave my mum Milly for the 3 years she was there. Sadly..."Read all 90 reviews

from £1,205 / weekSize 60 rooms

Location Type: Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the purpose-built... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Parkside Care Home
Parkside Road, Reading RG30 2DP
9.788 Reviews
Bupa Care Homes
Parkside Care Home
"I just wanted to say how happy I am living here. The activities are wonderful and always give me something to look forward to. The food is..."Read all 88 reviews

from £1,625 / weekSize 75 rooms

Location Type: Care Home

Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to offer... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
  • Learning Disability Care
Thatcham Court Care Home
Chapel Street, Thatcham RG18 4QL
9.783 Reviews
Bupa Care Homes
Thatcham Court Care Home
"Very happy with the all round care my Mum is getting,the food is good and it's nice that she can have something different if she chooses...."Read all 83 reviews

from £1,550 / weekSize 60 rooms

Location Type: Care Home

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
The Sidcup Care Home
2/8 Hatherley Road, Sidcup DA14 4BG
9.7197 Reviews
Bupa Care Homes
The Sidcup Care Home
"Just lost my mum Sheila, who was resident at this care home.although been there just under a year, she was cared for in a kind and friendly..."Read all 197 reviews

from £1,365 / weekSize 100 rooms

Location Type: Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely environment... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Southlands Care Home
9 Ripon Road, Harrogate HG1 2JA
9.7103 Reviews
Bupa Care Homes
Southlands Care Home
"My Mum was in Southlands for what only was a short period of time. However, she settled in well and enjoyed her time. The home has a very..."Read all 103 reviews

from £1,500 / weekSize 70 rooms

Location Type: Care Home

Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Nairn House Care Home
7 Garnault Road, Enfield EN1 4TR
9.794 Reviews
Bupa Care Homes
Nairn House Care Home
"Summer fete:- The care and attention given to the details of today have been great. the residents are really enjoying themselves. The food..."Read all 94 reviews

from £1,215 / weekSize 61 rooms

Location Type: Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you and... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Lawns Care Home
Lawn Lane, Springfield, Chelmsford CM1 7JB
9.760 Reviews
Bupa Care Homes
The Lawns Care Home
"My precious Nan was a resident at The Lawns Nursing Home for only a short time before we sadly lost her last month, but the care and..."Read all 60 reviews

from £1,350 / weekSize 52 rooms

Location Type: Care Home

Nestled in a quiet residential spot not far from the centre of Chelmsford, the home welcomes anyone in need of nursing, residential, convalescence, respite and palliative care. They also offer support... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
The Donnington Care Home
Wantage Road, Donnington, Newbury RG14 3BE
9.7105 Reviews
Bupa Care Homes
The Donnington Care Home
"Tom is loving his life at The Donnington. He is cared for with great kindness and enjoys the social events and the food especially the..."Read all 105 reviews

from £1,400 / weekSize 40 rooms

Location Type: Care Home

The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Ardenlea Grove Care Home
19/21 Lode Lane, Solihull B91 2AB
9.7111 Reviews
Bupa Care Homes
Ardenlea Grove Care Home
"I'm very pleased with the care and support my brother-in-law has received at Ardenlea Grove Care Home. From the moment he arrived, the..."Read all 111 reviews

from £1,350 / weekSize 60 rooms

Location Type: Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia care,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Sutton Lodge Care Home
87 Oatlands Drive, Weybridge KT13 9LN
9.7100 Reviews
Bupa Care Homes
Sutton Lodge Care Home
"I am always impressed with the range of activities that are on offer. I also wanted to mention the kindness of the staff particularly..."Read all 100 reviews

from £1,450 / weekSize 25 rooms

Location Type: Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its historic... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Pebble Mill Care Home
2 Mill Pool Way, Edgbaston, Birmingham B5 7EG
9.756 Reviews
Bupa Care Homes
Pebble Mill Care Home
"I came in for 'respite' care following surgery. I have received nothing but first-class care. My room was excellent with a view out to the..."Read all 56 reviews

from £1,100 / weekSize 62 rooms

Location Type: Care Home

Pebble Mill is a purpose-built home that welcomes residents with a range of care needs, including residential, nursing, and short stay. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is... Read more

  • Older Person Care
  • Younger Adult Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Oak Lodge Care Home
Freemantle Common Road, Bitterne, Southampton SO19 7NG
9.7144 Reviews
Bupa Care Homes
Oak Lodge Care Home
"My partner has been in the home since 2020. Has always been treated with respect and care and very well looked after. I doubt if there is..."Read all 144 reviews

from £1,650 / weekSize 71 rooms

Location Type: Care Home

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Canning Court Care Home
Canners Way, Stratford-upon-Avon CV37 0BJ
9.787 Reviews
Bupa Care Homes
Canning Court Care Home
"My mum has been here now for just over 3 months and she seems really happy. She always talks very positive about the care staff and nurses..."Read all 87 reviews

from £1,200 / weekSize 64 rooms

Location Type: Care Home

Purpose-built and thoughtfully designed, Canning Court offers comfortable ensuite bedrooms with flat-screen TVs, lift access throughout, beautifully landscaped gardens, Wi-Fi and in-room telephone points... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
The Kensington Care Home
40-46 Ladbroke Road, Kensington, London W11 3PH
9.7105 Reviews
Bupa Care Homes
The Kensington Care Home
"I visited my friend at the weekend I was very happy to see him. The home is lovely. It is clean the staff is very caring. The residents was..."Read all 105 reviews

from £2,375 / weekSize 53 rooms

Location Type: Care Home

The Kensington offers residential, nursing, dementia, respite, post-operative and palliative care. This large, elegantly converted Victorian terraced house is situated in an attractive residential... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Cottingley Hall Care Home
Bradford Road, Bingley BD16 1TX
9.7144 Reviews
Bupa Care Homes
Cottingley Hall Care Home
"My mother was moved into Cottingley Hall from hospital for palliative care. She was none verbal, eating & drinking barely anything and was..."Read all 144 reviews

from £1,210 / weekSize 40 rooms

Location Type: Care Home

Cottingley Hall offers both short and long-term stays, providing residential, nursing, convalescent, respite and palliative care. The home also supports older people living with physical disabilities. Designed... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Nursing Care
Colonia Court Care Home
St Andrews Avenue, Colchester CO4 3AN
9.7107 Reviews
Bupa Care Homes
Colonia Court Care Home
"My Mum seems so happy in Mumford house & in the 2 years she has been there has only had great care from the friendly & caring staff.Its..."Read all 107 reviews

from £1,115 / weekSize 123 rooms

Location Type: Care Home

Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and recover... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Warren Lodge Care Home
Warren Lane, Ashford TN24 8UF
9.778 Reviews
Bupa Care Homes
Warren Lodge Care Home
"My Husband who is suffering with Dementia and other ailments went into Warren Lodge in April,at first for respite but after assessment for..."Read all 78 reviews

from £1,525 / weekSize 64 rooms

Location Type: Care Home

Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
Eglantine Villa Care Home
Eglantine Lane, Horton Kirby, Dartford DA4 9JL
9.7105 Reviews
Bupa Care Homes
Eglantine Villa Care Home
"My mother, Mary has settled in very nicely. Everybody makes her and the family very welcome. Your entertainment is very good...."Read all 105 reviews

from £1,450 / weekSize 49 rooms

Location Type: Care Home

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care. The home is made up of... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
Heathbrook House Care Home
223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
9.7101 Reviews
Bupa Care Homes
Heathbrook House Care Home
"I have found Heathbrook to be an excellent care home for my mother in law and would definitely recomend it. The staff are very helpful and..."Read all 101 reviews

from £1,260 / weekSize 45 rooms

Location Type: Care Home

Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s,... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care
The Lindsay Care Home
47A Lindsay Road, Poole BH13 6AP
9.7140 Reviews
Bupa Care Homes
The Lindsay Care Home
"My mum has settled very well into The Lindsay. The staff are friendly and attentive to her needs, and it is a clean and tidy place. There..."Read all 140 reviews

from £1,300 / weekSize 70 rooms

Location Type: Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they need... Read more

  • Older Person Care
  • Permanent Care
  • Respite Care
  • Residential Care
  • Dementia Residential Care
  • Nursing Care
  • Dementia Nursing Care

Bupa Care Homes Reviews (11188)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.638) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Showing 11188 reviews matching selected criteria
Review of Green Gates Care Home from Mary H (Resident / Service User) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

All my carers are very helpful, i am being well looked after. Activities are very good

↩Reply from Alessia Amato, Customer Service Adviser at Green Gates Care Home

We're so grateful that you've taken the time to share your thoughts. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. Thank you for choosing Green Gates for your stay.

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Review of The Goldbridge Care Home from J C (Friend of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Hire for 85th birthday party. Lunch in private room, tea in lovely gardens + cake(!!) Perfect day.

↩Reply from Alessia Amato, Customer Service Adviser at The Goldbridge Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Wilmington Manor Care Home from Terri C (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum and I feel that generally the care is very good. Sometimes there are some communication issues between staff. Call bell is often on the floor despite constant reminders to staff. (A pendant was ordered for mum on 13/8 and has still not appeared.

↩Reply from Alessia Amato, Customer Service Adviser at Wilmington Manor Care Home
Thank you for taking the time to leave a review and for your positive comments regarding the care provided to your mum. We are pleased to hear that you feel the overall care is very good.

We are sorry to learn of your concerns regarding communication between staff and the delays you have...  

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Review of The Donnington Care Home from S N (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

The carers are all super friendly and take great care of Mum.

↩Reply from Alessia Amato, Customer Service Adviser at The Donnington Care Home

Thank you for your lovely review. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're committed to making every day as positive and comfortable as possible for your loved one.

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Review of Wilton Manor Care Home from Kieron M (Son of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience
My mother has been a resident at Wilton Manor for 4 years and we are so impressed by, and grateful to, the staff for the marvellous care they are giving our mum. The staff are all wonderfully friendly, cheerful, helpful and completely professional.

The level and quality of the care they are giving is as if they were members of our family; we couldn't ask for more from them.

↩Reply from Alessia Amato, Customer Service Adviser at Wilton Manor Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we...  

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Review of Heol Don Care Home from Helen W (Daughter of Resident) published on 11 September 2026 Submitted via Postal Card•
Overall Experience

Mum had her 100th birthday this July, the home made her a fabulous cake, decorated the private room and made the whole experience a lovely one for us all to remember. Thank you Heol Don x

↩Reply from Alessia Amato, Customer Service Adviser at Heol Don Care Home

We're so grateful that you've taken the time to share your thoughts. Thank you for recognising the effort our team put into creating meaningful moments with residents and their families. We are looking forward to seeing you again.

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Review of Kilfillan House Care Home from Margaret D (Cousin of Resident) published on 11 September 2026 Submitted via Website•
Overall Experience

My cousin Alan came into Kilfillan NH for end of life care. He was there for 5 days and I cannot express enough our families gratitude to all the Management and every member of staff who treated Alan with the utmost respect and dignity and cared for all his needs with such kindness. They also showed such kindness to all his family members. All aspects of his passing were again made peaceful and respectful. We cannot thank you enough for your support for the short time he spent with you. From Alan's Family

↩Reply from Alessia Amato, Customer Service Adviser at Kilfillan House Care Home

We appreciate you taking the time to write this during what must be a very difficult period. We're so glad that the warmth and kindness of our staff have come through in your experience. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Please accept our sincere condolences for your loss.

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Review of Beacher Hall Care Home from Faizan H (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience

Best place to live ,best care home in reading. I have been in Beacher Hall for past three years. All mycomplex care is being met so well. I have tracheostomy tube ,peg tube. Staff are well trained and so caring .Thank you for providing me best care.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Your words remind us why we do what we do. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for recognizing the care and dedication of our team. Please don't hesitate to reach out if there's anything more we can do.

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Review of Beacher Hall Care Home from Colin S (Resident / Service User) published on 11 September 2026 Submitted via Website•
Overall Experience
I have been a resident here since January 2026. If you need a place for respite, a permanent home, or a comfortable safe environment after an operation then consider Beacher Hall.
It has comfortable accommodation with a large pool of friendly and helpful carers. There is plenty of good food, a lot of it cooked in the Home's kitchens - two three course meals daily, plus breakfast.
If you need physiotherapy, Beacher Hall has an air-conditioned fully equipped gym, with an excellent team of professional and friendly physiotherapists dedicated to getting residents walking unaided where possible.

There are a lot of activities, planned by a highly-motivated team, to keep residents occupied.

↩Reply from Alessia Amato, Customer Service Adviser at Beacher Hall Care Home

Thank you for taking the time to leave your review. It's lovely to know that you found the surroundings here pleasant and well maintained- we want our residents to feel at home from the moment they arrive. We are delighted to hear that our team have made a difference to your experience. Mealtimes...  

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Review of Woodend Care Home from Tony C (Respite Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience
My short stay at Woodend exceeded my expectations, it was my 1st pre-stay meeting with Ruth that confirmed to me that I wanted to stay at Woodend to recover from an operation.
During my short stay, every member of the staff was warm, friendly, and very professional from my arrival until my departure.
The financial management was appalling. From committing to take respite care on 8/7/26, I made calls on 13/7/26, 14/7/26, 20/7/26, 27/7/26 requesting an email confirming agreement. I received this on 28-7-26 as I was undergoing surgery. There was no problem for my admittance on Thurs PM 30/7/26. On Fri 31/7/26 I was asked to complete the agreement. I explained my visual impairment + requested a hard copy to sign. This was not possible. On Mon 3/8/26 I had to ask a visiting friend to read the details on my phone to complete the form for me - using my bank debit card!! This created unnecessary stress at a time when I should be receiving "respite care".

Please contact me if you require any further detail.

↩Reply from Alessia Amato, Customer Service Adviser at Woodend Care Home

Thank you for your positive review on the care at Woodend. We're sorry to read about your experience with your confirmation and payment. We have raised your feedback and are reviewing our processes.

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Review of Lynton Hall Care Home from A J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Generally the care and nursing staff have been very good, especially in the last few weeks as my mothers health deteriorates. In the past the food has been poor, recently mum hasn't had much due to her condition. I marked security down as there have been several things that have gone missing in the past, expensive bottles of scent, an antique vase of sentimental value. When the last item was mentioned the management said nothing sentimental value should be brought in. In our opinion this is mums home and sentimental items are important thats why management have been marked down!! Not good!

↩Reply from Alessia Amato, Customer Service Adviser at Lynton Hall Care Home

Thank you for your feedback. We will discuss your comment with the home's manager to help them continually improve their service. Please don't hesitate to reach out if there's anything more we can do.

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Review of Trowbridge Oaks Care Home from S T (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

Shocking care home, residents are left in they own soil, not cared for, care plans not looked at or read when new members join the team. Cover up to protect staff, had no manager or deputy for months.

↩Reply from Alessia Amato, Customer Service Adviser at Trowbridge Oaks Care Home
Thank you for your feedback. We have a genuine regard for all of our residents.
Our resident's health and wellbeing is an absolute priority.

We are concerned to hear this. Could you please contact our Feedback Team by emailing feedback@bupa.com or calling 0113 381 6293 so we could discuss this further.

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Review of Staplehurst Manor Care Home from R H (Daughter of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience
I was lucky enough to attend the residents summer party (as I was unable to attend their Woodstock event the following week.)

The singer was well chosen and understood her audience well. The activities organiser had gone to great lengths to decorate the lounge and garden room with a tropical beach theme. Residents were enjoying sipping their cocktails/ mocktails whilst singing along or dancing with team members who were all wearing floral garlands. It was lovely to share a fun time and a really good laugh with Dad and other residents, and see residents and staff having such a good time together.

↩Reply from Alessia Amato, Customer Service Adviser at Staplehurst Manor Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. It is fantastic to hear you find the team to be attentive and caring- they'll be thrilled to read your review. We are looking forward to seeing you again.

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Review of Bayford House Care Home from Eleanor M (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

This is my 12th wk at this care home. I have settled in well & finding my way. We all look forward to the activities & I find them good fun. The young staff are reaoo6 great & work very hard, also all the staff here whoever they are are a pleasure to have around, and have made new friends where would we be if we didn't have the staff to help make our life livable.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Your review means a great deal to our team and we're so grateful you shared your experience. We're delighted that you found the activities to be enjoyable- we believe staying active and connected makes a real difference to wellbeing. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for choosing Bayford House for your stay.

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Review of Hutton Village Care Home from S O (Husband of Resident) published on 10 September 2026 Submitted via Website•
Overall Experience

2nd review now that my wife has been a resident for about a month. Am pleased to confirm that my initial thoughts about this care home have proven to be accurate in that it certainly matches its classification as a care home. All of the staff (both caring and supporting roles) met to date (and I think ive met the vast majority if not all of them) are without exception friendly, helpful, efficient and wrt the nurses and carers caring which is really important in a care home. In essence if they can possibly help or resolve an issue they will do their very best to do so.

↩Reply from Alessia Amato, Customer Service Adviser at Hutton Village Care Home

Thank you for your kind words. We are proud to have such a compassionate team and we're glad this has shone though in your experience. Feedback like yours motivates us to keep striving to provide the highest standards of care.

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Review of Bayford House Care Home from J W (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

We appreciate you sharing your experience with our home. Please don't hesitate to reach out if there's anything more we can do.

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Review of Bayford House Care Home from Barbara S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very happy here

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your feedback. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Review of Bayford House Care Home from R S (Resident / Service User) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Moved from Bayford Nursing Home to Newdale Court - more independant living. Have a very pleasant new room & consequently am in a better frame of mind to participate with other residents & the activities staff, especially Athi, Anna, Lyn, Adersh etc. give excellent care.

↩Reply from Alessia Amato, Customer Service Adviser at Bayford House Care Home

Thank you for your lovely review. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in. We are proud to have such a compassionate team and we're glad this has shone though in your experience.

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Review of Heathland Court Care Home from M J (Son of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

My father always commented upon how friendly and helpful the staff were; he considered them more like friends. He felt very comfortable here, praising the food and cleanliness. And I felt confident that he was being well looked after in a safe and compassionate environment and that medical issues would be quickly picked up by the nurses and regular GP visits.

↩Reply from Alessia Amato, Customer Service Adviser at Heathland Court Care Home

Your words remind us why we do what we do. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognized. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review of Freelands Croft Care Home from G F (Brother of Resident) published on 10 September 2026 Submitted via Postal Card•
Overall Experience

Very welcoming, friendly & kind to everyone that went by.

↩Reply from Alessia Amato, Customer Service Adviser at Freelands Croft Care Home

Thank you for your kind words. Feedback like yours inspires us to continue to provide the very best care. We hope to continue providing your loved one with the best possible care.

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Awards / Recognitions (9)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

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