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Care Homes Owned by Bupa Care Homes

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

 - Browse 112 Care Homes owned by Bupa Care Homes
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Fountains Lodge Care Home
13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ 
9.8 141 reviews
Fountains Lodge Care Home, Tunbridge Wells, Kent
"Last week with my best friend and my eldest son, and we had breakfast together. The service was very good. Breakfast was excellent. It…"   Read all 141 reviews
  • from £1,465 / week
  • 76 Rooms
Location Type Care Home

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Northlands House Care Home
6 Westrow Road, Southampton SO15 2LY 
9.8 136 reviews
Northlands House Care Home, Southampton, Hampshire
"New arrival at the home, the staff have been so helpful and friendly that all my apprehension was soon sorted out. The food is first class,…"   Read all 136 reviews
  • from £1,320 / week
  • 101 Rooms
Location Type Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ashley House Care Home
118 Trafalgar Road, Cirencester GL7 2ED 
9.8 130 reviews
Ashley House Care Home, Cirencester, Gloucestershire
"A longterm friend of our family, asked if I could support him finding a suitable care home. It was a new experience for me. I visited…"   Read all 130 reviews
  • from £1,375 / week
  • 48 Rooms
Location Type Care Home

At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative, short stay and day care. As well as single occupancy ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Arkley Care Home
140 Barnet Road, Arkley, Barnet EN5 3LJ 
9.7 104 reviews
The Arkley Care Home, Barnet, London
"We looked at many care homes in the area. Arriving at Arkley, we were made so welcome by all the staff especially Denisa, Colette and Sam.…"   Read all 104 reviews
  • from £1,315 / week
  • 54 Rooms
Location Type Care Home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Erskine Hall Care Home
Watford Road, Northwood HA6 3PA 
9.7 103 reviews
Erskine Hall Care Home, Northwood, Hertfordshire
"My Mum made the decision herself that she wanted to move from sheltered accommodation into a residential care home. She didn't have…"   Read all 103 reviews
  • from £1,415 / week
  • 74 Rooms
Location Type Care Home

Erskine Hall provides nursing, residential and dementia care. Inside the impressive, purpose-built home, they offer a warm welcome to long and short stays, including care for those living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Cleveland House Care Home
2 Cleveland Road, Edgerton, Huddersfield HD1 4PN 
9.7 108 reviews
Cleveland House Care Home, Huddersfield, West Yorkshire
"Cleveland House has been a fabulous place to have my dear friend reside. When faced with finding a care home, it is daunting but the moment…"   Read all 108 reviews
  • from £1,150 / week
  • 45 Rooms
Location Type Care Home

Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care. A converted private house situated in Edgerton, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Sunnyview House Care Home
Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB 
9.7 116 reviews
Sunnyview House Care Home, Leeds, West Yorkshire
"My father went into sunnyview for some respite for 7-8weeks and we couldn't of wished for anything better, ALL staff was welcoming and…"   Read all 116 reviews
  • from £1,150 / week
  • 84 Rooms
Location Type Care Home

At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Southlands Care Home
9 Ripon Road, Harrogate HG1 2JA 
9.7 103 reviews
Southlands Care Home, Harrogate, North Yorkshire
"My Mum was in Southlands for what only was a short period of time. However, she settled in well and enjoyed her time. The home has a very…"   Read all 103 reviews
  • from £1,400 / week
  • 70 Rooms
Location Type Care Home

Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
St Mary's Care Home
19 Dunstable Road, Luton LU1 1BE 
9.7 202 reviews
St Mary's Care Home, Luton, Bedfordshire
"St Marys Care Home have been looking after mum for 2 years now. They are caring and kind and see to her needs. Although she stays in her…"   Read all 202 reviews
  • from £1,065 / week
  • 60 Rooms
Location Type Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
The Sidcup Care Home
2/8 Hatherley Road, Sidcup DA14 4BG 
9.7 193 reviews
The Sidcup Care Home, Sidcup, London
"I am glad that I've got place here. I wouldn't get better care anywhere else. Staff are very friendly, caring and hardworking…"   Read all 193 reviews
  • from £1,365 / week
  • 100 Rooms
Location Type Care Home

The Sidcup offers nursing and residential care, both long-term and short stay care. The home is a purpose-built with modern comforts and conveniences. It prides itself on its warm and homely ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Nairn House Care Home
7 Garnault Road, Enfield EN1 4TR 
9.7 91 reviews
Nairn House Care Home, Enfield, London
"The entire experience was so much better than expected. The staff, from management to cleaners, were friendly and helpful. Excell…"   Read all 91 reviews
  • from £1,215 / week
  • 61 Rooms
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Thatcham Court Care Home
Chapel Street, Thatcham RG18 4QL 
9.7 80 reviews
Thatcham Court Care Home, Thatcham, Berkshire
"So nice to see my mum is so happy in here. For someone who always said do not ever put me in care home. It was a very hard heartbreaking…"   Read all 80 reviews
  • from £1,550 / week
  • 60 Rooms
Location Type Care Home

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types ... Read more

Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Newton Court Care Home
28 St Ann's Road, Middlewich CW10 9BJ 
9.7 53 reviews
Newton Court Care Home, Middlewich, Cheshire
"Since my father moved into the care home, his health issues have been managed very well and his overall health has improved significantly.…"   Read all 53 reviews
  • from £1,085 / week
  • 60 Rooms
Location Type Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Canning Court Care Home
Canners Way, Stratford-upon-Avon CV37 0BJ 
9.7 87 reviews
Canning Court Care Home, Stratford-upon-Avon, Warwickshire
"My mum came to Canning Court Care Home 2wks ago and all I can say so far it has been a positive experience for my mum but also for us as…"   Read all 87 reviews
  • from £1,200 / week
  • 64 Rooms
Location Type Care Home

This purpose-built facility is newly refurbished throughout with modern living and dining areas. The new layout suits adults with dementia, residential and nursing needs. The sensory and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Wykebeck Court Care Home
543 York Road, Leeds LS9 6NH 
9.7 76 reviews
Wykebeck Court Care Home, Leeds, West Yorkshire
"Our sister recently had a fortnight's respite care at Wykebeck Care Home, and we were all so grateful for the positive experience! The…"   Read all 76 reviews
  • from £1,200 / week
  • 84 Rooms
Location Type Care Home

**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Pebble Mill Care Home
2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 
9.7 56 reviews
Pebble Mill Care Home, Birmingham, West Midlands
"I came in for 'respite' care following surgery. I have received nothing but first-class care. My room was excellent with a view out to the…"   Read all 56 reviews
  • from £1,100 / week
  • 62 Rooms
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Manor House Care Home
Moreton Road, Upton, Wirral CH49 4NZ 
9.7 97 reviews
The Manor House Care Home, Wirral, Merseyside
"My experience has been excellent all the staff have been amazing. Very happy I have decided to stay here permanently. The laundry service…"   Read all 97 reviews
  • from £1,250 / week
  • 59 Rooms
Location Type Care Home

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
The Lindsay Care Home
47A Lindsay Road, Poole BH13 6AP 
9.7 140 reviews
The Lindsay Care Home, Poole, Dorset
"My mum has settled very well into The Lindsay. The staff are friendly and attentive to her needs, and it is a clean and tidy place. There…"   Read all 140 reviews
  • from £1,300 / week
  • 70 Rooms
Location Type Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Ardenlea Grove Care Home
19/21 Lode Lane, Solihull B91 2AB 
9.7 109 reviews
Ardenlea Grove Care Home, Solihull, West Midlands
"Ardenlea are doing a fabulous job of caring for my 94 yr old father. The staff and all the management team are all exceptional with help,…"   Read all 109 reviews
  • from £1,300 / week
  • 60 Rooms
Location Type Care Home

Personalised care and support plans are provided at Ardenlea Grove, for both long-term care and shorter stays. A team of professional and experienced staff provide residential, nursing and dementia ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Oak Lodge Care Home
Freemantle Common Road, Bitterne, Southampton SO19 7NG 
9.7 143 reviews
Oak Lodge Care Home, Southampton, Hampshire
"I was very concerned about my wife, who has dementia and had suffered from a broken hip, settling into a new environment after being in…"   Read all 143 reviews
  • from £1,650 / week
  • 71 Rooms
Location Type Care Home

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The ... Read more

Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Allington Court Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN 
9.7 112 reviews
Allington Court Care Home, St Albans, Hertfordshire
"To all the staff at Allington Court, every single person who works at the care home, we want to relay our gratitude for the daily goodwill…"   Read all 112 reviews
  • from £1,415 / week
  • 44 Rooms
Location Type Care Home

Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Sutton Lodge Care Home
87 Oatlands Drive, Weybridge KT13 9LN 
9.7 100 reviews
Sutton Lodge Care Home, Weybridge, Surrey
"I am always impressed with the range of activities that are on offer. I also wanted to mention the kindness of the staff particularly…"   Read all 100 reviews
  • from £1,450 / week
  • 25 Rooms
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Colonia Court Care Home
St Andrews Avenue, Colchester CO4 3AN 
9.7 106 reviews
Colonia Court Care Home, Colchester, Essex
"Professional care given by the staff is very good. The facilities and entertainment are very pleasing. I would recommend this place for…"   Read all 106 reviews
  • from £1,115 / week
  • 123 Rooms
Location Type Care Home

Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Parkside Care Home
Parkside Road, Reading RG30 2DP 
9.7 87 reviews
Parkside Care Home, Reading, Berkshire
"Our mum Pam was made to feel well cared for straight away, everyone was kind and caring, the nursing care was superb - her last 6 weeks…"   Read all 87 reviews
  • from £1,625 / week
  • 75 Rooms
Location Type Care Home

Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Learning Disability Care
Cottingley Hall Care Home
Bradford Road, Bingley BD16 1TX 
9.7 144 reviews
Cottingley Hall Care Home, Bingley, West Yorkshire
"My mother was moved into Cottingley Hall from hospital for palliative care. She was none verbal, eating & drinking barely anything and was…"   Read all 144 reviews
  • from £1,210 / week
  • 40 Rooms
Location Type Care Home

Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Donnington Care Home
Wantage Road, Donnington, Newbury RG14 3BE 
9.7 101 reviews
The Donnington Care Home, Newbury, Berkshire
"Tom is loving his life at The Donnington. He is cared for with great kindness and enjoys the social events and the food especially the…"   Read all 101 reviews
  • from £1,400 / week
  • 40 Rooms
Location Type Care Home

The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Ardenlea Court Care Home
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 
9.7 86 reviews
Ardenlea Court Care Home, Solihull, West Midlands
"The last year has been a blessing for us both and we could not be in a better place for all her needs.…"   Read all 86 reviews
  • from £1,155 / week
  • 60 Rooms
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Sandhills Court Care Home
Exeter Road, Scunthorpe DN15 7AS 
9.7 98 reviews
Sandhills Court Care Home, Scunthorpe, North Lincolnshire
"My mum was in Sandhills court for 6 months. Her care over those last 6 months has been excellent and the staff have been nothing short of…"   Read all 98 reviews
  • from £1,050 / week
  • 77 Rooms
Location Type Care Home

**Courtyard Suite Now Open. 14 luxurious ensuite bedrooms and a kitchen and dining area, plus a separate lounge. Enquire today** Sandhills Court is a is a beautiful purpose-built home, designed to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Eglantine Villa Care Home
Eglantine Lane, Horton Kirby, Dartford DA4 9JL 
9.7 105 reviews
Eglantine Villa Care Home, Dartford, Kent
"My mother, Mary has settled in very nicely. Everybody makes her and the family very welcome. Your entertainment is very good.…"   Read all 105 reviews
  • from £1,450 / week
  • 49 Rooms
Location Type Care Home

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care. The home is made up ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Staplehurst Manor Care Home
Frittenden Road, Staplehurst, Tonbridge TN12 0DG 
9.7 124 reviews
Staplehurst Manor Care Home, Tonbridge, Kent
"Dignity, respect, kindness, understanding to my needs. I feel happy, content and safe. I am listened to. We have a really great team of…"   Read all 124 reviews
  • from £1,425 / week
  • 30 Rooms
Location Type Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care

Bupa Care Homes Reviews (10993)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.635) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Date Published
  • 10993
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  • 8215
Reviewer Connection to Bupa Care Homes
  • 3674
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Review of

Allington Court Care Home

from Beatrice S (Daughter of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
To all the staff at Allington Court, every single person who works at the care home, we want to relay our gratitude for the daily goodwill and kindnesses that every one of you displayed towards our Dad.  Our experience of Allington Court Care Home cannot be commended enough.  We know our Dad received
sweetness and was attended to with care and dignity. From the small details of knowing what he liked for breakfast, without him having to ask, to adjusting the food to help his appetite, relaxed and bright faces are there at every turn, to help residents.  We really are impressed and cannot commend Allington Court Care Home enough for the attention shown to him and to us as a family.
The cleanliness, rooms, care and support are exceptional.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Allington Court Care HomeThank you, we really appreciate you taking the time to leave us your feedback. We are happy we were able to provide your Dad with the care he required. Thank you again for choosing Allington Court.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wilton Manor Care Home

from Debbie H (Daughter of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Please of mind knowing my dads getting the care he needs while keeping him independent would highly recommend this wonderful home, nothing is too much trouble for the staff and very friendly also allow me to take my dog in which brings joy to my father and the other residents
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care HomeThank you for your kind words. It is lovely to hear that you find peace of mind from knowing your Father is safe and well cared for in our home. We look forward to seeing you (and your lovely doggie) again soon.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Shockerwick House Care Home

from R Y (Son of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
Everyone was caring and thoughtful during tmy mother's short and difficult final weeks in Shockerwick.
Grateful for the compassion, flexibility and initiatives taken to look after her comfort, accepting mother as she was.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Shockerwick House Care HomeThank you for taking the time to leave us your review. We are so sorry for your loss but hope that you can go away from this finding comfort from knowing your Mother was well cared for at Shockerwick House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Freelands Croft Care Home

from Martin E (Son of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent compassionate care. Professional positive and polite. Difficult circumstances managed carefully. Coordinated programme of care including GP assessment and care home. Responsive to particular care needs.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Freelands Croft Care HomeThank you for your lovely review. It is always great to hear from family members feeling like their loved one is well cared for and looked after in our home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Clare House Care Home

from Rosie G (Friend of Resident) published on 14 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear friend Mary was in this lovely care home for two years and we visited her on a number of occasions, from initially being bedbound to miraculously being able to walk out two years later. This is a beautiful care home near Uxbridge and Mary and her husband were allowed to make her room as cosy
and homely as they liked. The staff welcomed us warmly on every occasion that we visited and, once she was able to be wheeled to the dining room, we were always invited to join them for lunch. The meals were extremely tasty and prepared on site. The staff were amazing and we saw first hand how they treated all residents (and relatives & visitors) with the utmost respect, dignity and compassion. We really can't thank them enough for caring for her so well. David & Rosie
Reply from Alison Horridge, Customer Advisor on behalf of the team at Clare House Care HomeThank you for your kind review. It is lovely to hear you describe our staff as amazing, respectful and compassionate. We will certainly pass your compliments on to the whole team.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hazelmere House Care Home

from Carol R (Daughter of Resident) published on 13 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed respite as we knew she couldn't manage at home with a surgical boot on.
So when I walked into Hazelmere it was such a relief to be met with smiling faces.
Mum struggled at first as she really didn't want to be there but with the patience, smiles and support of the nursing staff she
soon settled in. Her room was nice and clean and she could if needed, go and sit quietly with her tv.
Two months later I came to take her home, and she cried because she didn't want to leave!
So it was lovely to receive an email to say mum would be welcome to visit her friends, have lunch and join in some activities (which again she enjoyed).
With the lovely weather it was nice to visit and sit outside which I could see was well used by other residents.
All in all a lovely homely home which is well run and everyone is made to feel welcome from entering.
Reply from Megan O'Connor, Customer service advisor at Hazelmere House Care HomeYour words remind us why we do what we do. We are happy to hear you feel like a part of our Hazelmere House family, this is exactly what we strive for from the moment you arrive. It's reassuring to hear that our approach to care has made this experience positive for you and your mum, and it's lovely to hear that you are both always welcome back as this is a perfect example of Hazelmere House's values of compassion and community. Feedback like yours motivates us to keep striving to provide the highest standards of care, we look forward to welcoming you back soon.
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  • Treated with Dignity
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  • Staff
  • Activities
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  • Value for Money
Review of

Hazelmere House Care Home

from Helen G (Daughter of Resident) published on 13 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are phenomenal at Hazelmere House Care Home. Tim in the office was beyond helpful during the process of moving my mum from the south of England to Hazelmere House. He helped me understand the steps and gave excellent advice so I could speak to the right people in the NHS too. He went above
and beyond consistently and even helped us put pictures up in mum's room, something I'm sure is not his responsibility. The carers are so lovely and make such an effort with my mum, to help her feel at home and cared for. Nothing ever feels too much trouble. Jenny in the Activities team is also fantastic and so kind and engaging with all residents. The food is wonderful, my mum's room is gorgeous and we literally could not have asked for a better environment. I would recommend this home and the wonderful team of staff to anyone. Thank you Hazelmere House Team, you are all amazing people!
Reply from Megan O'Connor, Customer service advisor at Hazelmere House Care HomeIt's always encouraging to read reviews like this. We are proud to have such a compassionate team and we're glad this has shone though in your experience, the team will be pleased to know they have made what can be a difficult transition, easier for you and your family. Knowing that you feel reassured about your loved one's care is the best feedback we can receive. It is lovely to know you and your mum are happy and content with the overall facilities at Hazelmere House and we're looking forward to creating many more happy memories with you and your family!
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Review of

Havelock Court Care Home

from C A (Daughter of Resident) published on 13 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care home it self is a very welcoming place, when coming in i am always greeted. I believe my dad is well cared for. The staff are always very sweet with him, they treat him with care and lots of nice emotions. He has been having less falls now which shows he is being looked out for thoroughly.
Reply from Megan O'Connor, Customer service advisor at Havelock Court Care HomeThank you for your kind words, we are very happy to hear you can feel at ease with your dad in our care. We're so glad that the warmth and kindness of our staff have come through in your experience and we are committed to continuing to support you and your family in every way we can.
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Review of

The Lawns Care Home

from Tara F (Daughter of Resident) published on 13 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at The Lawns looked after my Dad while he recovered from an injury to his leg during May and June. What was meant to be a two week stay was extended to over 7 weeks. The whole team were amazing. So kind, helpful and caring. First class care backed up with kindness and compassion. I honestly
couldn't have wished for a better place for his rehabilitation before heading back home. Thank you so much.
Reply from Fran Donno, Customer Service Adviser at The Lawns Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always wonderful to hear words like "Kind" and "Helpful" being used to describe our staff. It is lovely to hear that your Dad was looked after and cared for well at The Lawns Care Home. Feedback like yours motivates us to keep striving to provide the highest standards of care.
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Review of

The Bridles Care Home

from Sharon W (Daughter of Resident) published on 13 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough of The Bridles. The staff are truly exceptional - kind, compassionate, professional, and incredibly attentive to my mum's needs. They treat her with genuine warmth and respect, giving our family complete confidence that she is receiving the best care. The food is outstanding
with a wonderful variety of meals that are both nutritious and beautifully prepared. Nothing is ever too much trouble for the team, every request is handled promptly, willingly and with a smile. The facilities are first class comfortable and welcoming and maintained to an impeccable standard. We are enormously grateful to the dedication, kindness and hard work of everyone at the home. They go above and beyond every day, and I would wholeheartedly recommend this care home to anyone looking for exceptional care for a loved one.
Reply from Megan O'Connor, Customer service advisor at The Bridles Care HomeWe're so grateful that you've taken the time to share your experience with The Bridles care home. It is amazing to hear how well your mum has settled in, this must be very reassuring to know that she is in such safe hands. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. We're delighted to hear that you're pleased with the facilities at The Bridles, the whole team have worked hard to ensure our home feels welcoming, comfortable and well cared for from the very first day we opened our doors. We're looking forward to creating many more happy memories with you and your family!
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Review of

Hazelmere House Care Home

from Michelle P (Granddaughter of Resident) published on 10 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the staff at Hazelmere. From talking to them to observing them whilst they do their job, it is clear they are passionate about their job. They always say hello when I go. It was a huge change for my gran after living independently to move to residential care. On our initial
visit, the staff were really engaging with her which put her at ease. The activity team encourage her daily to join in with the activities downstairs.Communal areas, the dining room and residents rooms are always clean and welcoming.
I know that my gran is receiving the best care from the staff and she is safe.
Thank you team Hazelmere
Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care HomeThank you for your lovely review. It's nice to know that you feel reassured that your grandmother is safe and well looked after. Thank you for recognising the effort our activities team put into creating meaningful moments with residents. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're committed to making every day as positive and comfortable as possible for your grandmother and all the residents.
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Review of

Wykebeck Court Care Home

from K S (Resident) assisted by family/friend published on 10 July 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been made to feel very welcome at Wykebeck Court, the manager and staff are very approachable, friendly and supportive. I get the help I need and am treated with dignity and respect. The rooms and communal areas are kept very clean and comfortable. I feel safe here. I have the freedom to do what
I choose each day. My visitors are made welcome. A big thankyou to everyone at Wykebeck Court.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Wykebeck Court Care HomeThank you for taking the time to leave your review. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're delighted to hear that you're pleased with the facilities at Wykebeck Court. We work hard to ensure our home feels welcoming, comfortable and well cared for. Thank you for choosing us for your stay.
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Review of

Hazelmere House Care Home

from Jo S (Daughter of Resident) published on 9 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went from independent living to residential care after a fall. I looked at a number of homes and knew Hazelmere was the right place for Mum. There was no fancy sales pitch and nothing was hidden from view. I was invited to sit in a lounge where other residents were so I could see what it would be
like for mum. It may not be the most glamorous or newest but all of the staff make it a very special place. Food is great and the menu appropriate for the age group of the residents. I no longer have sleepless nights wondering if mum has eaten or had a fall as I know that she is in a really safe place. Medical issues are picked up and dealt with promptly and professionally. A number of my friends have been to visit mum and they have also commented on how wonderful the home is and how amazing the staff are. Above all Mum is happy and there are plenty of wonderful activities on offer to keep her busy.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Hazelmere House Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We're fortunate to have such a dedicated and compassionate team, and it's wonderful to see their hard work recognised. It's great to hear that the dining experience has been a highlight for your loved one at Hazelmere House. We know how important good food is to feeling at home. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Ardenlea Grove Care Home

from J S (Friend of Resident) published on 9 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Ardenlea are doing a fabulous job of caring for my 94 yr old father. The staff and all the management team are all exceptional with help, friendliness, and, hospitality when visiting and helping with issues that may occur. I'm so pleased my father is a resident here and couldn't wish for better care
in every aspect. If I could rate more than 5 stars I would!
Reply from Fran Donno, Customer Service Adviser at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that your father is being looked after and cared for well at Ardenlea Grove Care Home. Hearing that our care has made a difference to you and your family is truly rewarding. We're committed to continuing to support you and your family in every way we can.
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Review of

Leominster Care Home

from A S (Son of Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We took mum out for her 90th birthday, staff made sure she was ready when we picked her up, sorted a wheelchair for us to use. Mum medication had been all sorted and carried out beforehand so we had nothing to worry about. Receptionist was very welcoming and when we returned asked if everything went
well.
Reply from Fran Donno, Customer Service Adviser at Leominster Care HomeWe're so grateful that you've taken the time to share your thoughts. We are delighted to hear that our team have made a difference to your family's experience. It is always wonderful to hear words like "Welcoming" being used to describe our staff. We're committed to making every day as positive and comfortable as possible for your loved one.
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Review of

Green Gates Care Home

from M H (Resident) published on 9 July 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been very satisfactory so far I’m being well looked after.
Reply from Fran Donno, Customer Service Adviser at Green Gates Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that you are being well looked after at Green Gates Care Home. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Ardenlea Grove Care Home

from C G (Friend of Resident) published on 8 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We attended the Garden Party on 16th June. The staff had gone to a lot of trouble to set the scene with lots of decorations and everyone was in red hats. Ruby Ann was an excellent entertainer and a lovely afternoon tea was provided, followed by ice-cream. I loved the way the staff interacted with the
residents, helping each one to join in, in their own way. There was such a happy atmosphere, everyone clearly enjoying the fun
Reply from Natasha Burns-Leigh, Customer Service Advisor at Ardenlea Grove Care HomeWe appreciate you sharing your experience with our home. We are so pleased to hear that you enjoyed the garden party with Ardenlea Grove, thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We look forward to welcoming you back soon!
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Review of

Arbrook House Care Home

from Liam D (Son of Resident) published on 8 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Arbrook Care Home for approximately 5-7 weeks, and throughout her stay we were very pleased with the standard of care she received. The grounds and gardens were particularly appreciated by both my mother and our family, providing a pleasant and welcoming environment. Every
member of staff was attentive, compassionate, and treated my mother with dignity, respect, and genuine kindness. Their dedication was evident in all aspects of her care. We were especially touched by the wonderful birthday celebration they organised for her, which made the occasion truly special. Based on our experience, we would highly recommend Arbrook Care Home. On behalf of my father, myself, and our entire family, I would like to express our sincere gratitude to all the staff for their exceptional care and support during my mother's stay. Thank you for everything you did for her and for our family.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeIt's always encouraging to read reviews like this. Thank you for your kind words about the facilities. We take great pride in keeping the home bright, comfortable and full of light. We are pleased to hear that your mother had a lovely birthday celebrated with Arbrook House, our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review of

The Bridles Care Home

from R F (Respite Resident) published on 8 July 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loved my stay, all staff amazing. Loved Bridge & wine. Like a hotel.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Bridles Care HomeThank you for your feedback. We're pleased to hear that you've enjoyed our activities program- our team works hard to make sure there's something for everyone to take part in and we are grateful for your kind words about all of our staff here at The Bridles. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Copper Beech Care Home

from Linsey R (Daughter of Resident) published on 8 July 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Many thanks to all the staff for taking such good care of our Mum Vilna whilst she had a respite stay with you. Everyone was very kind and helpful and it was a great comfort to know that she was safe and well looked after whilst she was there. Thank you again.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Copper Beech Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Our team will be so pleased to hear your kind words- they truly care about making every resident feel special. Thank you for choosing Copper Beech for your mother's stay.
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Awards / Recognitions (9)

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