Care Homes Owned by Bupa Care Homes
Bupa Care Homes Locations (114)
Freemantle Common Road, Bitterne, Southampton SO19 7NG
"Very pleased and thankful for the care and attention given by staff to my sister, as shown by my review below. Thank you.…" Read all 134 reviews
Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The nurses are here to help residents live the way they… Read more about Oak Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Residential Care
- Dementia Nursing Care
- 71 Rooms
98 - 108 Everest Road, Ashby, Scunthorpe DN16 3EB
"On our first visit to view the care home, we were so impressed. The building is modern, very clean and homely. The staff were all busy and…" Read all 77 reviews
Edmund House carries out expert and personalised care for a wide range of needs while supporting independence and dignity, as well as an active lifestyle. Tailored care plans are offered to those who are living with dementia and to those who are no longer… Read more about Edmund House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Dementia Residential Care
- 56 Rooms
47A Lindsay Road, Poole BH13 6AP
"My sister has been at the Lindsay for two weeks. I have been very impressed with the staff and the facilities . The caregivers are all…" Read all 128 reviews
The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. Rated 'Good'… Read more about The Lindsay Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 70 Rooms from £1,300 / week
Chapel Street, Thatcham RG18 4QL
"From the moment I arrived I was impressed, reception was courteous whilst thorough in ascertaining the validity of my visit. Very…" Read all 71 reviews
Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's… Read more about Thatcham Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Mental Health
- Visual / Hearing Impairment
- 60 Rooms
Eglantine Lane, Horton Kirby, Dartford DA4 9JL
"Home/staff very friendly and welcoming. Some health issues with my husband after arriving, but promptly dealt with and necessary…" Read all 96 reviews
In February 2023, Eglantine Villa was rated ‘Outstanding’ by the CQC for the third time in a row. Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s… Read more about Eglantine Villa Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Nursing Care
- Dementia Residential Care
- Palliative Care
- 49 Rooms
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF
"Ardenlea Court is a very friendly and caring home. Staff are very courteous and so lovely. They are compassionate and empathetic towards…" Read all 80 reviews
Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the purpose-built home offers homely yet modern and comfortable… Read more about Ardenlea Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 60 Rooms
Warren Lane, Ashford TN24 8UF
"What has impressed my family and me is the care with which my wife has been looked after. She is happy and contented and as a result a…" Read all 64 reviews
Warren Lodge provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities… Read more about Warren Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 64 Rooms
72 Nore Road, Portishead, Bristol BS20 8DU
"As a family we can not speak highly enough of the care that my father received in the last days of his life. He was treated with tenderness…" Read all 64 reviews
At Norewood Lodge, a caring team of professionals ensure exceptional care and support is provided to residents on an individual basis for short or long term needs. The home provides a range of care plans to anyone over 50 including residential, nursing,… Read more about Norewood Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 44 Rooms
Thorley Lane East, Thorley, Bishop's Stortford CM23 4BH
"I have just stayed in Premier Court after an operation. Prior to this I have been a volunteer there. I cannot praise the home and staff…" Read all 108 reviews
Premier Court is set in a very peaceful countryside location within Bishop’s Stortford. It provides a full range of residential and nursing care. They’re here when you and your loved ones need them most. For planned respite or last- minute trips.… Read more about Premier Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 59 Rooms
Lower Shockerwick, Bath BA1 7LL
"The care in general for my mother has been very good. However over the last 3 days of her life the palliative care she received was…" Read all 86 reviews
Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care. Shockerwick House is located on… Read more about Shockerwick House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Younger Adults
- Physical Disability
- Palliative Care
- 35 Rooms
36 Copsem Lane, Esher KT10 9HE
"Our mother was admitted to Arbrook house, in the later stages of her life. We (myself, my sister and brother), were very grateful to admit…" Read all 102 reviews
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife. Located in the leafy Esher suburb, the home employs… Read more about Arbrook House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 44 Rooms from £1,550 / week
223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA
"Came to see my aunt, found her to be looking clean and well happy. The home and staff are lovely. P.S hope you do not mind my auntie will…" Read all 87 reviews
Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care. This purpose-built… Read more about Heathbrook House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 45 Rooms
118 Trafalgar Road, Cirencester GL7 2ED
"Dad's 100th birthday was yesterday. The resident manager and the staff did an exceptional job of making this a fantastic day. The joy from…" Read all 119 reviews
At Ashley House, a caring and professional team provide personalised nursing and residential care, as well as offering convalescence, palliative, short stay and day care. As well as single occupancy rooms, there are six rooms which are ideal for couples. Located… Read more about Ashley House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 48 Rooms
Moreton Road, Upton, Wirral CH49 4NZ
"A great program as usual, something for everyone. My father very settled and happy here. Nothing appears to much trouble for the staff who…" Read all 90 reviews
Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original features, including an oak-panelled entrance hall and decorative… Read more about The Manor House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Palliative Care
- 59 Rooms
Wilton Avenue, Southampton SO15 2HA
"Just shared a wonderful VE Day tea party in the garden. It was so good to see the smiles, hear the music- singalong with the residents. It…" Read all 109 reviews
Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities… Read more about Wilton Manor Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Mental Health
- 69 Rooms
543 York Road, Leeds LS9 6NH
"Viewed Wykebeck for my cousin. A member of staff showed us around and explained the care home perfectly. We saw clients in outdoor spaces…" Read all 65 reviews
**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home Bupa’s first Net Zero care home.** Wykebeck Court is… Read more about Wykebeck Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Palliative Care
- 84 Rooms
1 Golf Links Road, Broadstone BH18 8BE
"All the staff from the management team down to the cleaners treat my mum and myself with care and respect. They have supported me when I…" Read all 127 reviews
This care home is proud to be able to display an Outstanding CQC rating (November 2023). The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links… Read more about The Links Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 68 Rooms
Oakcroft Road, West Byfleet KT14 6JG
"When you have excellent, you do not have to say 200 words. That's from the top to bottom. Many thanks.…" Read all 77 reviews
Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before… Read more about Oakcroft House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- Acquired Brain Injury
- 40 Rooms
13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
"My mum has spent 3 months at Fountains Lodge and we are incredibly grateful for the wonderful care she has received there. All the staff…" Read all 130 reviews
Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers… Read more about Fountains Lodge Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 76 Rooms
Crabbs Hill, Hatfield Peverel, Chelmsford CM3 2NZ
"My grandfather was there and I loved him, the care they gave was exceptional and the management were the kindest people when I needed help.…" Read all 58 reviews
Set in nine acres of grounds, the home offers a warm welcome to anyone in need of nursing, residential and dementia care. Short stays are also offered to help both carers and their elderly loved ones at times when they need a break or a little extra… Read more about Hatfield Peverel Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 69 Rooms
9 Ripon Road, Harrogate HG1 2JA
"We selected Southlands as a care home for my mother as the whole team really stood out as being professional, friendly, considerate and…" Read all 95 reviews
Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local… Read more about Southlands Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 70 Rooms
31 Druid Stoke Avenue, Stoke Bishop, Bristol BS9 1DE
"The only 'criminal activity' I came across was the home-baked cakes (the black forest gateau - bliss!), the doughnuts and the chocolate…" Read all 62 reviews
Druid Stoke is a beautiful and friendly home welcoming anyone aged over 50. The home offers a wide range of care including residential, nursing, respite and palliative care. Alongside professional care, the accommodation has been designed to offer… Read more about Druid Stoke Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Physical Disability
- Palliative Care
- 54 Rooms from £1,065 / week
Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB
"Mum had a couple of weeks respite and it did her the world of good and we noticed a difference in a matter of days with her health and…" Read all 106 reviews
At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short or long term requirements. This purpose-built home… Read more about Sunnyview House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Physical Disability
- Visual / Hearing Impairment
- 84 Rooms
Pound Street, Newbury RG14 6AE
"Mum stayed at Argyles for 3 months before she passed peacefully in her sleep. The palliative care was excellent. Management and staff were…" Read all 89 reviews
Argyles has an experienced team of registered nurses and carers who provide nursing, residential, convalescence, respite, palliative and Parkinson's care. This well-equipped Tudor-style house provides a comfortable and relaxing environment. Residents… Read more about Argyles Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 50 Rooms
Lye Lane, Bricket Wood, St Albans AL2 3TN
"My father is very settled due to a good routine. He enjoys various activities which are excellently planned. A good choice of excellent…" Read all 104 reviews
Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, residential, Parkinson's and short-stay care. Everything… Read more about Allington Court Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- Acquired Brain Injury
- 44 Rooms
Parkside Road, Reading RG30 2DP
"Worried about coming into the home but was delighted. Warm greeting by another resident. Admin lady came to see me with a beautiful warm…" Read all 82 reviews
Parkside care home offers comfortable nursing and residential care for anyone over 18. Short stay options are also available if you’re in need of recovery or some respite. The home is also able to offer palliative and Parkinson’s care. The purpose-built… Read more about Parkside Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Learning Disability / Autism
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- Acquired Brain Injury
- 75 Rooms
19 Dunstable Road, Luton LU1 1BE
"Although mum has only been in their care for less than a week, I can't thank all of the staff enough for not only making my mum feel…" Read all 189 reviews
St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent… Read more about St Mary's Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- Visual / Hearing Impairment
- 60 Rooms
Harts Grove, Woodford Green IG8 0BF
"My friend has been a resident at Harts House Care Home for six and a half years, confined to her bed for five years and is receiving…" Read all 59 reviews
Harts House has well-trained, experienced staff who strive to provide a high standard of nursing, residential and dementia care. They’re here when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover… Read more about Harts House Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Palliative Care
- 60 Rooms
Wantage Road, Donnington, Newbury RG14 3BE
"The staff continue to take good care of my mother. She is bed ridden most of the time, but she is happy and comfortable.…" Read all 91 reviews
The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s. Residents… Read more about The Donnington Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Palliative Care
- 40 Rooms
Union Road, Onehouse, Stowmarket IP14 1HL
"It was lovely visiting Mum as everyone was very helpful and put us at ease. Mum was washed and had fresh clothes on every day. They made…" Read all 83 reviews
Chilton Meadows offers residential, nursing and dementia care. It also offers a space for people to rest, relax and recover after an operation or illness with short stays too. Short stays can be booked in advance of your stay, get in touch for more information.… Read more about Chilton Meadows Care Home
- Care Provided
- Long Term/Permanent
- Short Term/Respite
- Older Person Care
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- Physical Disability
- Palliative Care
- 120 Rooms
Bupa Care Homes Reviews (10149)
Manley Court Care Home
from Kay W (Daughter of Resident) published on 19 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
We are so pleased we did.
Mum has settled so very well, her room is lovely
The staff are kind and caring and very attentive and even make sure dad is alright when we take him to visit.
Mum has also made a couple of friends amongst the other residents.
She's eating really well as the food is varied and nutritious and has put on a little bit of weight which for our mum is amazing.
It has turned out to be the perfect place for mum and we are so impressed with everything about it. Thank you to all the staff for the exceptional work you do.
Reply from Lisa Henderson, Customer Care Advisor at Manley Court Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care. It is always nice to hear words like "Kind" and "Attentive" being used to describe our Staff. We hope to continue providing your Mum with the best possible care.
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Edmund House Care Home
from Carole J (Daughter of Resident) published on 19 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Edmund House Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mother in our care. We hope to continue providing your Mother with the best possible care.
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Edmund House Care Home
from P F (Resident) assisted by family/friend published on 19 August 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at Edmund House Care Home
Thank you for your feedback. We are very happy to hear that you feel safe, secure and well looked after. We hope to continue providing you with the best possible care.
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Thatcham Court Care Home
from C D (Daughter of Resident) published on 19 August 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Thatcham Court Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Thatcham Court Care Home for your Mum's stay.
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The Lawns Care Home
from V E (Respite Resident) published on 19 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at The Lawns Care Home
Thank you for your lovely review. It is always nice to hear words like "Respect" and "Cheerfulness" being used to describe our Staff. Thank you for choosing The Lawns Care Home for your stay.
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Brunswick Court Care Home
from Liz V (Great-Niece of Resident) published on 19 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
She is well looked after and if there is ever a problem staff are always happy to call me and sort it out.
I get regular updates by phone call and have the chance to bring up any problems we
My aunt is still able to keep some of her independence which was key for us.
Reply from Lisa Henderson, Customer Care Advisor at Brunswick Court Care Home
Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Aunt with the best possible care.
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The Sidcup Care Home
from Keith W (Son of Resident) published on 18 August 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
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Ridley Park Care Home
from Barry K (Son of Resident) published on 18 August 2025Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Ridley Park Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.
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Waverley Grange Care Home
from P B (Wife of Resident) published on 18 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Lisa Henderson, Customer Care Advisor at Waverley Grange Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. It is always nice to hear words like "Warm" and "Friendly" being used to describe our Care Home. We hope to continue providing your loved one with the best possible care.
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Westcombe Park Care Home
from S F (Daughter of Resident) published on 15 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at Westcombe Park Care Home
We appreciate you taking the time to leave us your review. It is good to hear that you found your Mothers' end-of-life care to be excellent, and we hope this was of comfort to you all during such a difficult time. Thank you again for your recommendation.
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The Lindsay Care Home
from J M (Sister of Resident) published on 15 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home
Thank you for your lovely review. We are happy to hear that your Sister has been made to feel at home in such a short time and that you always feel welcomed on your visits. We hope to continue providing your Sister with the best possible care.
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The Manor House Care Home
from Chris M (Son of Resident) published on 15 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home
Thank you for your lovely review. It is always so nice to hear words like pleasant and caring used to describe our staff. We are also very happy to hear you find the food provision to be excellent and that knowing your Father is in safe hands gives you such peace of mind. Thank you again for your kind words.
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The Manor House Care Home
from Helen F (Daughter of Resident) published on 15 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care Home
Thank you for your lovely review. It is so nice to hear that your Father couldn't be happier in his new home. I will certainly pass your kind words on to all the staff as it is always nice to hear that our residents are happy in our care. Thank you again for your recommendation.
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The Kensington Care Home
from Alan P (Resident) published on 15 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Kensington Care Home
Thank you for taking the time to leave your review. We are so happy to have been able to help you get your mobility back and its great to hear that you feel confident and able to go home. Thank you again for choosing The Kensington for your convalescence care.
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Heathbrook House Care Home
from Jane B (Niece of Resident) published on 15 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
P.S hope you do not mind my auntie will not eat carrots or any meal with carrots on. This is not a complaint just wanted to let you know.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Heathbrook House Care Home
Thank you for your feedback. We are very glad to hear that your Aunt is happy in our care. We will certainly pass your comments on to our management team regarding your Aunt's dislike of carrots with her meals.
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St Mark's Care Home
from C S (Ex Family Member) published on 14 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mark's Care Home
We appreciate you taking the time to leave us your comments. It is good to hear that you have always found our staff to be friendly and happy. We look forward to seeing you at St Marks again soon.
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Heathbrook House Care Home
from Karen M (Daughter of Resident) published on 14 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Heathbrook House Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.
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Dean Wood Care Home
from Sarah C (Daughter-in-law of Resident) published on 14 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
When we were looking for care homes we only had a tour of Dean Wood because once
I'd like to particularly mention two staff members in particular for making my father-in-law so welcome and part of the community.
Reply from Maria Ricketts, Customer Care Adviser at Dean Wood Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "Kindness" and "Dignity" being used to describe our care.
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Hatfield Peverel Care Home
from Callum G (Grandson of Resident) published on 14 August 2025Submitted via Website • Report
Overall Experience
5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Hatfield Peverel Care Home
Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for choosing Hatfield Peverel for your stay.
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Puttenham Hill House Care Home
from D P (Stepdaughter of Resident) published on 14 August 2025Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Maria Ricketts, Customer Care Adviser at Puttenham Hill House Care Home
Thank you for your kind words. We are very happy to hear you felt at ease with your stepfather in our care. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Awards / Recognitions (8)
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