Care Homes Owned by Bupa Care Homes

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (113)

113 Care Homes owned by Bupa Care Homes
Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ 

9.7 134 reviews
"We have just recently moved my father in-law into this home wow what can I say , it's the best thing we ever done , the staff go out there…"   Read all 134 reviews
Location Type Care Home

Fountains Lodge provides personalised nursing and residential care to people living with cognitive impairments, including dementia care. The purpose built home in Tunbridge Wells offers short stays too (including palliative care), to help both carers… Read more about Fountains Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 76 Rooms
  • from £1,465 / week
Cottingley Hall Care Home

Bradford Road, Bingley BD16 1TX 

9.7 139 reviews
"Dad is into his second day at Cottingley Hall and we feel he is in very good hands. The staff have been very attentive not just to Dads…"   Read all 139 reviews
Location Type Care Home

Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and palliative care. A homely property, Cottingley… Read more about Cottingley Hall Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 40 Rooms
  • from £1,210 / week
Elmstead Care Home

104 Elmstead Lane, Chislehurst BR7 5EL 

9.7 80 reviews
"I cannot endorse Elmstead Care Home enough. Mum spent the last 4 years of her life with deteriorating dementia, and at all times they…"   Read all 80 reviews
Location Type Care Home

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays. The home has good transport links with a regular bus route going to Bromley and Eltham stopping… Read more about Elmstead Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Dementia Residential Care
  • 41 Rooms
  • from £1,315 / week
Oakcroft House Care Home

Oakcroft Road, West Byfleet KT14 6JG 

9.7 78 reviews
"During the two years my Mum needed full time nursing care, she was resident at Oakcroft. As a family we felt extremely lucky that a bed…"   Read all 78 reviews
Location Type Care Home

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an operation. To experience what their home’s like before… Read more about Oakcroft House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Acquired Brain Injury
  • 40 Rooms
  • from £1,295 / week
Shockerwick House Care Home

Lower Shockerwick, Bath BA1 7LL 

9.7 87 reviews
"The care in general for my mother has been very good. However over the last 3 days of her life the palliative care she received was…"   Read all 87 reviews
Location Type Care Home

Shockerwick House is an historic building that has been lovingly converted into a care facility, offering nursing and residential care, convalescence, palliative, short stays for a minimum of one week and day care. Shockerwick House is located on… Read more about Shockerwick House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • 35 Rooms
  • from £1,375 / week
Colonia Court Care Home

St Andrews Avenue, Colchester CO4 3AN 

9.7 102 reviews
"After a very upsetting stay at a previous home, we are delighted with the care, attitude, help and friendliness from all the staff in…"   Read all 102 reviews
Location Type Care Home

Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and recover with short stays too. It could be a few weeks… Read more about Colonia Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 123 Rooms
  • from £1,115 / week
Cottenham Court Care Home

High Street, Cottenham, Cambridge CB24 8SS 

9.7 96 reviews
"I came to Cottenham Court for rest and respite nursing care, and that is what I have received from a well-trained set of staff who have…"   Read all 96 reviews
Location Type Care Home

Cottenham Court provides tailored care solutions for anyone looking for nursing, residential and short stay care, as well as care and support for those living with Parkinson’s or Multiple Sclerosis. They’re there when you and your loved ones need… Read more about Cottenham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 62 Rooms
  • from £1,465 / week
Eglantine Villa Care Home

Eglantine Lane, Horton Kirby, Dartford DA4 9JL 

9.7 97 reviews
"Mum and I have just been to the art exhibition. The level of the artwork was amazing. The techniques used by the activities team to achieve…"   Read all 97 reviews
Location Type Care Home

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care. The home is made up of two separate buildings (Jasmine House and Lavender… Read more about Eglantine Villa Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 49 Rooms
  • from £1,450 / week
St Mary's Care Home

19 Dunstable Road, Luton LU1 1BE 

9.7 190 reviews
"I can't thank all the staff at St Mary's Care home enough. They have taken special care of my mother, and we will always be so grateful.…"   Read all 190 reviews
Location Type Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with Parkinson's, Huntington's disease and dementia (dependent… Read more about St Mary's Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,065 / week
The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP 

9.7 136 reviews
"My sister has been well cared for and the staff have been very patient. The care home is very friendly and I have been kept informed at all…"   Read all 136 reviews
Location Type Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support. Rated 'Good'… Read more about The Lindsay Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 70 Rooms
  • from £1,300 / week
Northlands House Care Home

6 Westrow Road, Southampton SO15 2LY 

9.7 132 reviews
"Mum has been in the home for a year and a half and is enjoying being there. She has made friends and enjoys the activities and the staff…"   Read all 132 reviews
Location Type Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings indoors and out. The home has all the modern facilities… Read more about Northlands House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 101 Rooms
  • from £1,320 / week
Sunnyview House Care Home

Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB 

9.7 113 reviews
"This is the first time my husband has been for respite. I was worried how he could cope, but the staff, all of them, have been very kind…"   Read all 113 reviews
Location Type Care Home

At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short or long term requirements. This purpose-built home… Read more about Sunnyview House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Physical Disability
  • Visual / Hearing Impairment
  • 84 Rooms
  • from £1,150 / week
Broad Oak Manor Care Home

Broak Oak Close, Arnolds Lane, Sutton-at-Hone, Dartford DA4 9HF 

9.7 71 reviews
"My Mother went into respite at Broad Oak Manor in July for two weeks. Unfortunately she now needs carers around her, she is 99 in November.…"   Read all 71 reviews
Location Type Care Home

Broad Oak Manor is a beautiful Edwardian manor house set within a peaceful village, providing residential, nursing and short stay care, including palliative and convalescence care. The home is CQC registered to provide care for over and under 65 years.… Read more about Broad Oak Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 42 Rooms
  • from £1,260 / week
The Links Care Home

1 Golf Links Road, Broadstone BH18 8BE 

9.7 128 reviews
"My dad has been living at The Links for a year now and he has been very well cared for. Everyone at The Links has played their part in…"   Read all 128 reviews
Location Type Care Home

This care home is proud to be able to display an Outstanding CQC rating (November 2023). The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of Dorset’s beautiful beaches and countryside. The Links… Read more about The Links Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • Acquired Brain Injury
  • 68 Rooms
  • from £1,375 / week
Southlands Care Home

9 Ripon Road, Harrogate HG1 2JA 

9.7 96 reviews
"Since Freda moved in, the care has been excellent, and any requests have been fulfilled promptly. Staff are always pleasant and obliging.…"   Read all 96 reviews
Location Type Care Home

Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as well as a day care service available to the local… Read more about Southlands Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 70 Rooms
  • from £1,310 / week
Ridley Park Care Home

Forster Street, Off Plessey Road, Blyth NE24 3BG 

9.7 95 reviews
"Most helpful staff in caring for Sian at no time we have nothing to complain about. Food care above our expectations the stay in care home…"   Read all 95 reviews
Location Type Care Home

Ridley Park is a purpose-built care home, ideal for residential and nursing care needs, welcoming both short and long term stays. The home also provides residential dementia care. There are so many places to relax. Residents can have their nails… Read more about Ridley Park Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • 59 Rooms
  • from £1,260 / week
The Donnington Care Home

Wantage Road, Donnington, Newbury RG14 3BE 

9.7 95 reviews
"I had a great time visiting my mother. I found the staff looking after her very professional and helpfull. I am so thankfull that they look…"   Read all 95 reviews
Location Type Care Home

The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care support and help for adults with Parkinson’s. Residents… Read more about The Donnington Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Palliative Care
  • 40 Rooms
  • from £1,400 / week
Wilton Manor Care Home

Wilton Avenue, Southampton SO15 2HA 

9.7 113 reviews
"My mum has been a resident at Wilton Manor since 2021 after struggling at home. My mums life was greatly improved after she moved into the…"   Read all 113 reviews
Location Type Care Home

Wilton Manor provides person-centred care for people living with dementia, including residential and nursing care. This purpose-built home has dementia champions who work to improve the quality of life for residents through daily activities and opportunities… Read more about Wilton Manor Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • Mental Health
  • 69 Rooms
  • from £1,350 / week
Thatcham Court Care Home

Chapel Street, Thatcham RG18 4QL 

9.7 76 reviews
"My mother moved to Thatcham Court Care Home from another care home as the mental health team advised she move to a nursing home with…"   Read all 76 reviews
Location Type Care Home

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types of dementia care including nursing, residential, Parkinson's… Read more about Thatcham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Visual / Hearing Impairment
  • 60 Rooms
  • from £1,550 / week
Newton Court Care Home

28 St Ann's Road, Middlewich CW10 9BJ 

9.7 51 reviews
"This is by far the best care home I've seen to date. It's clean and bright, with lots of activities and FANTASTIC staff. Good to know he…"   Read all 51 reviews
Location Type Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to those requiring residential, nursing, dementia residential,… Read more about Newton Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • 60 Rooms
  • from £1,085 / week
Heol Don Care Home

Whitchurch, Cardiff CF14 2AU 

9.7 138 reviews
"The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the…"   Read all 138 reviews
Location Type Care Home

Heol Don is a modern purpose-built facility, ideal for a wide range of residential, nursing and dementia care needs for the elderly. An experienced care team tailor care plans to individual needs for short or long term requirements including respite,… Read more about Heol Don Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Palliative Care
  • Mental Health
  • 78 Rooms
  • from £1,600 / week
Heathbrook House Care Home

223/229 Worcester Road, Stoke Heath, Bromsgrove B61 7JA 

9.7 90 reviews
"Brenda has settled in really well and has a lovely room with everything she needs provided. Despite the sad circumstances Brenda is a very…"   Read all 90 reviews
Location Type Care Home

Recently refurbished (2023) throughout, Heathbrook House is a purpose-built care home in the pleasant residential area of Stoke Heath. It offers dementia care, residential, nursing, respite, Parkinson’s, palliative and convalescent care. This purpose-built… Read more about Heathbrook House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 45 Rooms
  • from £1,100 / week
Woodend Care Home

Bradgate Road, Altrincham WA14 4QU 

9.7 89 reviews
"Really pleased with the care Mum is receiving. The staff are very attentive, caring and reassuring. She has settled in well over the past…"   Read all 89 reviews
Location Type Care Home

Woodend offers a welcoming atmosphere to residents who require residential, nursing or dementia care. For those who need short term respite care the home is also an ideal choice. On sunny days, residents can benefit from visiting the large landscaped… Read more about Woodend Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 79 Rooms
  • from £1,200 / week
The Springs Care Home

Spring Lane, Malvern WR14 1AL 

9.7 96 reviews
"Always welcoming and chatty when I come to visit. Nana is very happy living here. There is a family atmosphere with kind and proactive…"   Read all 96 reviews
Location Type Care Home

Newly refurbished, The Springs provides both short and long term care for people living with dementia. Its team of highly trained staff includes registered nurses and carers who have undergone extensive training in dementia care and support. The home… Read more about The Springs Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 65 Rooms
  • from £995 / week
Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY 

9.7 113 reviews
"Apart from the excellent care my mother is receiving, I wanted to remark on the excellent communication we receive from Abbotsleigh. We…"   Read all 113 reviews
Location Type Care Home

Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care. Short stay, convalescence and palliative care also available. The home is arranged into different houses for different types of care… Read more about Abbotsleigh Mews Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 120 Rooms
  • from £1,365 / week
Pendean House Care Home

Off Oaklands Lane, West Lavington, Midhurst GU29 0ES 

9.7 89 reviews
"Our Father sadly passed away on the 5th October this year and it now seems an appropriate time to reflect now that we have laid him to…"   Read all 89 reviews
Location Type Care Home

Originally a country home, Pendean House has been transformed and modernised to provide care for people who require nursing and residential care. Care is also offered to those requiring Parkinson's care and palliative care. Short and long-term stays… Read more about Pendean House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 40 Rooms
  • from £1,260 / week
Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN 

9.7 91 reviews
"I would like to thank all the team at Sutton Lodge Care Home for their hard work and smiles - they are amazing! They create such a lovely…"   Read all 91 reviews
Location Type Care Home

Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs. This converted grand private home retains much of its historic charm and cottage feel while being suited to… Read more about Sutton Lodge Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 25 Rooms
  • from £1,450 / week
Canning Court Care Home

Canners Way, Stratford-upon-Avon CV37 0BJ 

9.7 83 reviews
"We could not wish for a warmer, more nurturing and caring environment for our Mother. She has settled in so well and is truly happy. We…"   Read all 83 reviews
Location Type Care Home

This purpose-built facility is newly refurbished throughout with modern living and dining areas. The new layout suits adults with residential dementia and nursing dementia needs. The sensory and courtyard gardens help residents enjoy the scenic location… Read more about Canning Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Palliative Care
  • 64 Rooms
  • from £1,200 / week
Aylesham Court Care Home

195 Hinckley Road, Leicester Forest East, Leicester LE3 3PH 

9.7 89 reviews
"When my Dad was taken to Aylesham Court, I was upset and anxious about what lay ahead. Watching my Dad reach his end of life, was a deeply…"   Read all 89 reviews
Location Type Care Home

Aylesham Court is an outstanding home and offers a warm and welcoming environment with a wide range of care services for the elderly. Care options include nursing, residential, convalescence, respite, palliative and day care, with the ground floor dedicated… Read more about Aylesham Court Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Physical Disability
  • Palliative Care
  • 60 Rooms
  • from £1,300 / week
Hill House Care Home

Elstree Hill South, Elstree, Borehamwood WD6 3DE 

9.6 164 reviews
"On my many visits, I have also found the whole staff at Hill House excellent. It's not an easy vacation, and I appreciate their kindness…"   Read all 164 reviews
Location Type Care Home

Hill House provides nursing, residential and short stay care, as well as residential rehabilitation for the young and old. Hill House is a spacious, elegant eighteenth-century building converted to provide residential and nursing care, for long and short… Read more about Hill House Care Home

  • Care Provided
  • Long Term/Permanent
  • Short Term/Respite
  • Older Person Care
  • Residential Care
  • Nursing Care
  • Younger Adults
  • Physical Disability
  • Palliative Care
  • Visual / Hearing Impairment
  • 75 Rooms
  • from £1,115 / week

Bupa Care Homes Reviews (10543)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.629) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

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Review of

Canning Court Care Home

from John K (Husband of Resident) published on 12 December 2025
Submitted via Website • Report
Overall Experience 1.0 out of 5
I originally left a 5 start review after only 3 weeks of my wife's stay at Cannon Court, however by June 2025 I had completely changed my opinion. In January 2025 my wife had an incident which was described by staff as a 'fall' (although this was unwitnessed). She has a broken nose, badly bruised face
and swollen eye, 12 staples in the other side of her head and severe bruising to her neck (both sides). On arrival at the A&E department in Hospital the doctor asked how she had come to get the injuries and when I said potentially as a result of a fall, she was shocked and stated the injuries were 'not consistent with that of a fall'. My wife suffers from dementia so she could not describe what happened to her. An investigation concluded that there was no witnesses to whatever occurred so it was 'more than likely' a fall! My wife's behaviour was difficult for staff to control and she had regular outbursts but the CH were aware of this and accepted her as a resident.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Canning Court Care Home
Thank you for sharing your feedback, we appreciate how distressing this must have been for you. Our residents' health and wellbeing is our absolute priority and we take all incidents extremely…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Druid Stoke Care Home

from John B (Son of Resident) published on 12 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot praise highly enough for the care Mum has received from the Nursing and all the Care team from the day she arrived to the last days of her life'.
The management team made sure everything was done in a caring and compassionate way. I cannot praise everyone highly enough


We also appreciate

looking after us at the home when we were at mum's side
Reply from David Mclean, Customer Service Adviser at Druid Stoke Care Home
We appreciate you taking the time to leave us your lovely comments. We are sorry for your loss. We are glad to help you and your family through such a difficult time. Feedback like yours inspires us…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Woodend Care Home

from Rob C (Son of Resident) published on 12 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really pleased with the care Mum is receiving. The staff are very attentive, caring and reassuring. She has settled in well over the past few months, and it's a real relief for the family to know she is being cared for so well. Can't think of a better place for Mum to be at this stage in her life. Thank
you to all the Woodend staff.
Reply from David Mclean, Customer Service Adviser at Woodend Care Home
Thank you for taking the time to leave your kind words. It is always nice to hear words like "very attentive, caring and reassuring" being used to describe our care. It's lovely to know that you feel…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Heathland Court Care Home

from Jane E (Daughter of Resident) published on 12 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been resident at Heathland Court since January this year, and though she has few words due to dementia, she often remarks "It's nice here" without exception, the staff have been wonderful - warm, kind and attentive. It's great for all the family to know she is safe and so well cared for.
Thank you to the whole team.
Reply from David Mclean, Customer Service Adviser at Heathland Court Care Home
We're so grateful that you've taken the time to share your thoughts. It is wonderful to hear that your Mum has settled in comfortably with us. We are proud to have such a compassionate team and we're…read more
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Review of

St Mark's Care Home

from Alison B (Daughter of Resident) published on 11 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are amazing and take good care of Mum. Tomi, Kim & Dani are especially good with her, getting her dancing and playing games to occupy her and distract her when she is in her wandering mode. The Thursday music session in the Windsor Ward is amazing, really gets Mum going and you can see
how much she enjoys it. I wish there could be more sessions like this for the Windsor Ward.
Reply from David Mclean, Customer Service Adviser at St Mark's Care Home
Thank you for your lovely review. Your words remind us why we do what we do. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Thank you for recognizing…read more
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Review of

Heol Don Care Home

from W H (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff and management of the home have been excellent. Our Mum has been treated with dignity and respect and has settled into the home really well. Her room is always spotlessly clean, and she looks clean, happy and well cared for. The meals are always lovely, and she is encouraged to be involved
in all the activities. Having a hair salon on site is a real bonus, and knowing that the doctor is visiting on a regular basis gives peace of mind. Being able to be included in activities is great, and knowing we can book a lunch/meal with her is really nice.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Heol Don Care Home
Your review means a great deal to our team and we're so grateful you shared your experience. We are very happy to hear you can feel at ease with your mother in our care. Providing kind and attentive…read more
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Review of

Argyles Care Home

from Paul K (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother and father both moved into Argyles this year and have settled in nicely.
All the staff at the home are very attentive, polite to the residents. I travel a long distance to see my parents, and I am always allowed to eat with them. This provides a great space and opportunity to catch up.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Argyles Care Home
We're so grateful that you've taken the time to share your thoughts. We are happy to hear you feel like a part of our Argyles family. Mealtimes are such an important part of daily life and it's lovely…read more
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Review of

Woodend Care Home

from Nicola K (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful team at Woodend. Everyone is so welcoming and the initial visit was so empathetic. Each stage was dealt with gently and scaffolded with nurture. It's very difficult time for the family and I feel the whole team understands this from cleaners, cooks, carers, nurses and office staff.
l dare not name anyone for special recommendation for fear of leaving anyone out. An opportunity to say thank you for caring for our dad it feels like home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
It's always encouraging to read reviews like this. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. Feedback like yours inspires us to continue to…read more
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Review of

Woodend Care Home

from Kim D (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management have made a very stressful time a whole lot easier to deal with. The home is clean and welcoming. The staff seem happy and friendly in their work. The rooms are comfortable. There are lovely communal areas within the home, also a good garden area. Seems to be a strong teamwork
ethic running through the home. I am sure mum is safe in this home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. We are glad to hear that Woodend care home did everything they could to make the transition as easy as possible. It's wonderful to know…read more
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Review of

Woodend Care Home

from P B (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is clearly loved and cared for by the staff. I am pleased with her care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
We appreciate you taking the time to leave us your comments. It is wonderful to hear that your mother has settled in comfortably with us. Hearing that our care brings you peace of mind truly means so…read more
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Review of

Woodend Care Home

from John F (Husband of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife became a resident when we could no longer care for her safely at home because of her memory and cognitive loss. I am delighted with the care and attention she is now receiving here. All her requirements are dealt with by the staff in a polite and effective manner. This is particularly important
at meal times when my wife needs help with eating and drinking. There are always an adequate number of staff to look after her safely. Good leadership is provided by senior staff. Well done!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Woodend Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one is cared for and…read more
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Review of

Middlesex Manor Care Home

from N T (Friend of Resident) published on 10 December 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are friendly and helpful. We have observed over the year that staff organized fun days for the service users. The staff also put the names of the service users with photos so that people visiting and looking after them can recognize ther good days and proffesions.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Middlesex Manor Care Home
Thank you for your feedback. We are delighted to hear that our team have made a difference to your family's experience. We're fortunate to have such a dedicated and compassionate team, and it's…read more
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Review of

The Arkley Care Home

from David W (Son of Resident) published on 10 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum is very pleased after moving into the Arkley Care Home. The most important thing is that the manager Denisa and all her staff are friendly, helpful, well-organised and caring people who do their best to make the residents feel comfortable and treated with dignity.
Reply from Natasha Burns-Leigh, Customer Service Advisor at The Arkley Care Home
Your feedback means a lot to us and the team at The Arkley Care Home. Providing peace of mind for families is one of our top priorities, so your words mean a lot. We are proud to have such a…read more
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Review of

Brookview Care Home

from Nicola K (Daughter of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have had a warm and honest welcome to Brookview and from a traumatic experience in her previous home to a nurturing, compassionate one. Thanks to ALL staff encompassing kitchin, maintenance, carers, nurses & admin/management.
No problem too small and even my mothers mood has lifted. Truly the greatest
show!!
Reply from Natasha Burns-Leigh, Customer Service Advisor at Brookview Care Home
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care. Providing peace of mind for families is one of our top priorities, so…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Activities
  • Management
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  • Rooms
  • Value for Money
Review of

Field House Care Home

from Andrew S (Son of Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother has been in Fieldhouse for 12 months, in this time there has been '3' managers, various members of staff have left and now appears to be running with the bare minimum. The activities have been very poor and always seem unplanned and rushed. (lack of staff) It took me 4 months to get regular
updates on my mothers overall health and well being and this was with me visiting weekly. The change of managers doesn't seem to change anything, when I'm there they are always in meetings!!! Please note the majority of the staff are amazing.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Field House Care Home
Thank you for sharing your feedback. We are sorry your experience didn't meet the standards we aim to provide. Following a recent change in management, we have introduced additional support and…read more
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Review of

Cleveland House Care Home

from Mavis B (Resident) published on 10 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Living experience at Cleveland House - call it 10 out of 10. Excellent.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Cleveland House Care Home
It's always encouraging to read reviews like this. We are happy to hear you feel like a part of our Cleveland House family. Please don't hesitate to reach out if there's anything more we can do.
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Review of

Wilton Manor Care Home

from Karen D (Daughter of Resident) published on 8 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Wilton Manor since 2021 after struggling at home. My mums life was greatly improved after she moved into the care home where she receives the highest standard of care and seems much happier. Wilton manor is a lovely care home with a real family feel about it and I'm so
pleased we found Wilton manor for my Mum. The manager is friendly, approachable and truly caring, the activity team is amazing and the Food is varied and of a high standard and the chef is always willing to cater to individual needs. Thank you Wilton Manor
Reply from David Mclean, Customer Service Adviser at Wilton Manor Care Home
Thank you for your lovely review. We're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your…read more
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  • Value for Money
Review of

Arbrook House Care Home

from Justin C (Son of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum, was here Nov-25 and sadly passed away at Arbrook. She stayed about a month and she was treated very well indeed. The staff are extremely friendly, helpful and paid attention to my mum's needs. I am very grateful she was in their care. Food in the restaurant was decent and facilities clean
and tidy. Thank you.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home
We're so grateful that you've taken the time to share your thoughts. We are saddened to hear about your loss and we are glad to hear that your Mum received such high standards of care and support…read more
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Review of

Beacher Hall Care Home

from Louise G (Sister of Resident) published on 5 December 2025
Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is very fortunate to have been living at Beacher Hall, Reading for the past couple of years.
All the staff are very friendly and caring, even offering me food and drink when I visit!
The staff appear to be a good Team and supportive of each other.
Everywhere is very clean, from the resident's
clothes to the floors.
The Physio's are lovely and very knowledgeable.
The Activities Team are very inventive, with varied fun things going on, and they try and encourage her to join in.
The food is excellent - home made, with my sister's likes and dislikes taken into account.
I am very grateful to Beacher Hall.
Reply from Fran Donno, Customer Service Adviser at Beacher Hall Care Home
We appreciate you sharing your experience with our home. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We are so pleased to hear that you are…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Ridley Park Care Home

from Gordon F (Husband of Resident) published on 5 December 2025
Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Most helpful staff in caring for Sian at no time we have nothing to complain about. Food care above our expectations the stay in care home was way beyond our hopes. Wishing all the staff good health and happiness, merry xmas and massive thanks to all.
Reply from Fran Donno, Customer Service Adviser at Ridley Park Care Home
It's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is always lovely to hear words like "Helpful" being used to describe…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Rooms
  • Value for Money
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Awards / Recognitions (8)

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