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Care Homes Owned by Bupa Care Homes

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9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bupa Care Homes
Bupa Care Homes is one of the UK's largest providers of care homes.

Bupa provide a choice of residential and nursing homes, for frail elderly people or those with dementia related illnesses. However, some homes also offer care for other specialisms such as Parkinson's or Huntington's disease, and for young physically disabled people.

Please contact Bupa for further information, whether you need help now, or are planning for the future.

Bupa Care Homes Locations (112)

 - Browse 112 Care Homes owned by Bupa Care Homes
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Arbrook House Care Home
36 Copsem Lane, Esher KT10 9HE 
9.7 115 reviews
Arbrook House Care Home, Esher, Surrey
"I cannot praise AH highly enough. Above and beyond the glories of the physical environment, what is truly astonishing is the atmosphere in…"   Read all 115 reviews
  • from £1,550 / week
  • 44 Rooms
Location Type Care Home

Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Arkley Care Home
140 Barnet Road, Arkley, Barnet EN5 3LJ 
9.7 102 reviews
The Arkley Care Home, Barnet, London
"My dad was looked after at The Arkley from August 2024 until his passing in January 2026. The care and kindness he received as a bedbound,…"   Read all 102 reviews
  • from £1,315 / week
  • 54 Rooms
Location Type Care Home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer-term stays. Carers are experienced in palliative and post-operative ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Cottingley Hall Care Home
Bradford Road, Bingley BD16 1TX 
9.7 143 reviews
Cottingley Hall Care Home, Bingley, West Yorkshire
"Aunty has settled into the home nicely after being there almost a year. She is well cared for and enjoys the activities. The carers /…"   Read all 143 reviews
  • from £1,210 / week
  • 40 Rooms
Location Type Care Home

Cottingley Hall offers both long and short term stays, providing residential, nursing, convalescence and respite care. The care home also provides care for older people with a physical disability and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Elm Grove Care Home
Somerford Road, Cirencester GL7 1TX 
9.7 90 reviews
Elm Grove Care Home, Cirencester, Gloucestershire
"My wife has been resident for more than two years and has been treated with dignity, warmth and high quality care at all times. The staff…"   Read all 90 reviews
  • from £1,425 / week
  • 60 Rooms
Location Type Care Home

Situated on the outskirts of Cirencester, this former private house has undergone an extensive refurbishment in order to make the most of its homely qualities. The home is split into two areas, one ... Read more

Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Wykebeck Court Care Home
543 York Road, Leeds LS9 6NH 
9.7 75 reviews
Wykebeck Court Care Home, Leeds, West Yorkshire
"Our sister recently had a fortnight's respite care at Wykebeck Care Home, and we were all so grateful for the positive experience! The…"   Read all 75 reviews
  • from £1,200 / week
  • 84 Rooms
Location Type Care Home

**Over the coming months, the home is reducing its environmental impact by removing all gas from heating, catering & laundry services and replacing with electric to make Wykebeck Court Care home ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Ardenlea Court Care Home
Bucknell Close, 39/41 Lode Lane, Solihull B91 2AF 
9.7 86 reviews
Ardenlea Court Care Home, Solihull, West Midlands
"The last year has been a blessing for us both and we could not be in a better place for all her needs.…"   Read all 86 reviews
  • from £1,155 / week
  • 60 Rooms
Location Type Care Home

Tailored care packages at Ardenlea Court include residential, nursing, palliative and nursing dementia care for both short and long term stays. Situated in a peaceful suburb of Solihull, the ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Northlands House Care Home
6 Westrow Road, Southampton SO15 2LY 
9.7 135 reviews
Northlands House Care Home, Southampton, Hampshire
"Mum has been in Northlands now for 5 months now and I've seen such an improvement in her health and well being , much brighter , all the…"   Read all 135 reviews
  • from £1,320 / week
  • 101 Rooms
Location Type Care Home

Northlands House offers a warm welcome to those in need of residential and nursing care and respite as well as convalescence and palliative care. The purpose-built home offers attractive surroundings ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Colonia Court Care Home
St Andrews Avenue, Colchester CO4 3AN 
9.7 103 reviews
Colonia Court Care Home, Colchester, Essex
"My daughter has been a resident of Colonia Court Care Home for almost 3 years. In that time, my wife and I have only seen love and care…"   Read all 103 reviews
  • from £1,115 / week
  • 123 Rooms
Location Type Care Home

Colonia Court offers nursing, residential and dementia care, as well as having a dedicated unit for people living with Huntington’s disease. It can also offer a space for people to rest, relax and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
The Lindsay Care Home
47A Lindsay Road, Poole BH13 6AP 
9.7 137 reviews
The Lindsay Care Home, Poole, Dorset
"Mention the word 'care home' can have a very daunting thought, however, I visited The Lindsay Care Home, unannounced and quite nervous,…"   Read all 137 reviews
  • from £1,300 / week
  • 70 Rooms
Location Type Care Home

The Lindsay is a care home offering nursing, residential, dementia and palliative care. Short stays and day care are offered to help both carers and their elderly loved ones at times when they ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Eglantine Villa Care Home
Eglantine Lane, Horton Kirby, Dartford DA4 9JL 
9.7 100 reviews
Eglantine Villa Care Home, Dartford, Kent
"My dad was asked what he loved the most, being February, the month of love. He replied, having a steak meal with his family! Eglantine…"   Read all 100 reviews
  • from £1,450 / week
  • 49 Rooms
Location Type Care Home

Eglantine Villa, once a private residence, is a carefully converted home offering nursing, residential dementia care, respite, palliative, Parkinson’s and convalescence care. The home is made up ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Canning Court Care Home
Canners Way, Stratford-upon-Avon CV37 0BJ 
9.7 86 reviews
Canning Court Care Home, Stratford-upon-Avon, Warwickshire
"Very happy with the care my partner received for a 3 week respite care. He appeared well cared for and happy. Staff were always smiling and…"   Read all 86 reviews
  • from £1,200 / week
  • 64 Rooms
Location Type Care Home

This purpose-built facility is newly refurbished throughout with modern living and dining areas. The new layout suits adults with dementia, residential and nursing needs. The sensory and ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
The Manor House Care Home
Moreton Road, Upton, Wirral CH49 4NZ 
9.7 96 reviews
The Manor House Care Home, Wirral, Merseyside
"I would like to offer a heartfelt thank you to all the staff and carers at The Manor who care so excellently for my auntie. I have never…"   Read all 96 reviews
  • from £1,250 / week
  • 59 Rooms
Location Type Care Home

Built in 1857, Manor House is a listed building that has recently (Feb 23) been modernised and refurbished to a high standard across a number of units. The home has retained many of its original ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
The Donnington Care Home
Wantage Road, Donnington, Newbury RG14 3BE 
9.7 100 reviews
The Donnington Care Home, Newbury, Berkshire
"Tom is loving his life at The Donnington. He is cared for with great kindness and enjoys the social events and the food especially the…"   Read all 100 reviews
  • from £1,400 / week
  • 40 Rooms
Location Type Care Home

The Donnington in Newbury focuses on round-the-clock support for a wide range of needs. Care provision includes nursing or residential care, convalescence and respite, as well as palliative care ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Thatcham Court Care Home
Chapel Street, Thatcham RG18 4QL 
9.7 78 reviews
Thatcham Court Care Home, Thatcham, Berkshire
"My Father has spent just over the last 2 years at thatcham court, he had dementia the care he received was second to none, the staff were…"   Read all 78 reviews
  • from £1,550 / week
  • 60 Rooms
Location Type Care Home

Thatcham Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, the home provides all types ... Read more

Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care
Nairn House Care Home
7 Garnault Road, Enfield EN1 4TR 
9.7 88 reviews
Nairn House Care Home, Enfield, London
"The care taken in looking after my aunt is very good and I am pleased that you had space for her, she is happy here and has settled in well…"   Read all 88 reviews
  • from £1,215 / week
  • 61 Rooms
Location Type Care Home

Nairn House is a purpose-built home in Enfield that warmly welcomes people with a range of residential and nursing care needs, including palliative and Parkinson's care. They’re there when you ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Southlands Care Home
9 Ripon Road, Harrogate HG1 2JA 
9.7 100 reviews
Southlands Care Home, Harrogate, North Yorkshire
"I would like to thank everyone at Southlands for the excellent and compassionate care they provided to my aunt since January, especially…"   Read all 100 reviews
  • from £1,400 / week
  • 70 Rooms
Location Type Care Home

Southlands offers both residential and nursing care including support for those living with Parkinson’s. The home also offers short stays for recovery and respite, tailored to suit the individual, as ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Elmstead Care Home
104 Elmstead Lane, Chislehurst BR7 5EL 
9.7 86 reviews
Elmstead Care Home, Chislehurst, London
"The manager and deputy took a very personal interest in those in their care, making every effort to get to know my mother in law and to…"   Read all 86 reviews
  • from £1,365 / week
  • 41 Rooms
Location Type Care Home

Elmstead is a 40-bedded residential home which includes a 12 bedded safe environment for residential dementia care, welcoming both long and short-term stays. The home has good transport links with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
St Mary's Care Home
19 Dunstable Road, Luton LU1 1BE 
9.7 201 reviews
St Mary's Care Home, Luton, Bedfordshire
"The staff at St Mary's have been amazing with my mum. So attentive and helpful. Nothing is too much trouble. I'm so glad my mum is in such…"   Read all 201 reviews
  • from £1,065 / week
  • 60 Rooms
Location Type Care Home

St Mary’s provides quality residential and nursing care, whilst also specialising in palliative, respite and post operative convalescence care. They also offer nursing care for people living with ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Nursing Care
Sandhills Court Care Home
Exeter Road, Scunthorpe DN15 7AS 
9.7 97 reviews
Sandhills Court Care Home, Scunthorpe, North Lincolnshire
"Have enjoyed a 3 week stay, which has been faultless. Every member of staff is kind, courteous and extremely helpful. The food is delicious…"   Read all 97 reviews
  • from £1,050 / week
  • 77 Rooms
Location Type Care Home

**Courtyard Suite Now Open. 14 luxurious ensuite bedrooms and a kitchen and dining area, plus a separate lounge. Enquire today** Sandhills Court is a is a beautiful purpose-built home, designed to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Sunnyview House Care Home
Manorfield, (off Beeston Road), Beeston, Leeds LS11 8QB 
9.7 116 reviews
Sunnyview House Care Home, Leeds, West Yorkshire
"My father went into sunnyview for some respite for 7-8weeks and we couldn't of wished for anything better, ALL staff was welcoming and…"   Read all 116 reviews
  • from £1,150 / week
  • 84 Rooms
Location Type Care Home

At Sunnyview House, care plans are carefully tailored to provide a high standard of individualised care in a warm and welcoming setting. Residential, nursing and dementia care is available for short ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Cleveland House Care Home
2 Cleveland Road, Edgerton, Huddersfield HD1 4PN 
9.7 104 reviews
Cleveland House Care Home, Huddersfield, West Yorkshire
"Barbara is very happy in this home, she gets on very well with all the carers and nursing staff who are very professional and helpful in…"   Read all 104 reviews
  • from £1,150 / week
  • 45 Rooms
Location Type Care Home

Cleveland House offers a range of individualised care options for people who require residential, nursing, convalescent and palliative care. A converted private house situated in Edgerton, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Newton Court Care Home
28 St Ann's Road, Middlewich CW10 9BJ 
9.7 52 reviews
Newton Court Care Home, Middlewich, Cheshire
"The whole team at Newton Court excell themselves on a daily basis but in this review I would like to praise the workmanship, manner and…"   Read all 52 reviews
  • from £1,085 / week
  • 60 Rooms
Location Type Care Home

Care plans at Newton Court are carefully tailored to the needs of each individual and delivered by a friendly and professional team 24 hours a day. Care is provided for short or long term stays to ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
Oak Lodge Care Home
Freemantle Common Road, Bitterne, Southampton SO19 7NG 
9.7 142 reviews
Oak Lodge Care Home, Southampton, Hampshire
"Mum has been at Oak Lodge Care Home for 3 years and has been well looked after from day 1. She always looks clean and tidy whenever we…"   Read all 142 reviews
  • from £1,650 / week
  • 71 Rooms
Location Type Care Home

Oak Lodge Care Home is a stylish, purpose-built home situated in the peaceful residential area of Bitterne. Here, they welcome those living with dementia in need of nursing or palliative care. The ... Read more

Older Person Care Permanent Care Respite Care
  • Dementia Residential Care
  • Dementia Nursing Care
Oakcroft House Care Home
Oakcroft Road, West Byfleet KT14 6JG 
9.7 84 reviews
Oakcroft House Care Home, West Byfleet, Surrey
"The team at Oakcroft House were so helpful in all they did. They guided us through the whole process, but more importantly were just lovely…"   Read all 84 reviews
  • from £1,345 / week
  • 40 Rooms
Location Type Care Home

Oakcroft House provides nursing, residential and short stay care. They’re there when you and your loved ones need them most. For planned respite or last-minute trips. A safe space to recover after an ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
The Links Care Home
1 Golf Links Road, Broadstone BH18 8BE 
9.7 136 reviews
The Links Care Home, Broadstone, Dorset
"My friend is happy in The Links. Staff are amazing - food is great. Range of activities is wonderful.…"   Read all 136 reviews
  • from £1,390 / week
  • 68 Rooms
Location Type Care Home

This care home is proud to be able to display an Outstanding CQC rating (November 2023). The Links is in the lovely village setting of Broadstone, close to local amenities and within easy reach of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
Elm View Care Home
Moor Lane, Clevedon BS21 6EU 
9.7 83 reviews
Elm View Care Home, Clevedon, North Somerset
"Apart from a few initial settling in problems, I can only say that the care and treatment I have received has been very, very good.…"   Read all 83 reviews
  • from £1,320 / week
  • 43 Rooms
Location Type Care Home

A talented and versatile team at Elm View Care Home offer care and support for a wide range of needs, including residential, nursing, respite, convalescence and palliative as well as Parkinson's ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Staplehurst Manor Care Home
Frittenden Road, Staplehurst, Tonbridge TN12 0DG 
9.7 125 reviews
Staplehurst Manor Care Home, Tonbridge, Kent
"I cannot recommend Staplehurst Manor highly enough. Not only are the facilities and food to an excellent standard but, more importantly ,…"   Read all 125 reviews
  • from £1,425 / week
  • 30 Rooms
Location Type Care Home

Staplehurst Manor is a beautiful home, which welcomes anyone in need of nursing or residential care, including those living with Parkinson’s. Nurses are on duty at all times for residents in need of ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Church Farm Care Home
Church Farm Lane, East Wittering, Chichester PO20 8PT 
9.7 110 reviews
Church Farm Care Home, Chichester, West Sussex
"The staff are fantastic and very caring. Nothing is too much for them. Would thoroughly recommend to others requiring a care home.…"   Read all 110 reviews
  • from £995 / week
  • 53 Rooms
Location Type Care Home

Church Farm Care Home offers residential care including respite, convalescence and day care. The former farmhouse has been converted to provide every modern convenience while retaining features like ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Pebble Mill Care Home
2 Mill Pool Way, Edgbaston, Birmingham B5 7EG 
9.7 53 reviews
Pebble Mill Care Home, Birmingham, West Midlands
"While Pebble Mill is a Care Home and Nursing Home, in offering residential accommodation, it's a great place for convalescence. It offers…"   Read all 53 reviews
  • from £1,100 / week
  • 62 Rooms
Location Type Care Home

Pebble Mill is a purpose-built home welcoming residents with a range of care needs, including residential, nursing and Parkinson's. Set in the heart of Edgbaston, Bupa’s Pebble Mill Care Home is ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
Allington Court Care Home
Lye Lane, Bricket Wood, St Albans AL2 3TN 
9.7 110 reviews
Allington Court Care Home, St Albans, Hertfordshire
"My room is always lovely and clean and smells nice and fresh. Toilet is lovely and clean. I enjoy my food is lovely and nice. Care staff…"   Read all 110 reviews
  • from £1,415 / week
  • 44 Rooms
Location Type Care Home

Allington Court is a purpose-built dementia care home. The home is dedicated to caring for adults living with dementia, from early onset to more complex end-of-life needs, including nursing, ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care

Bupa Care Homes Reviews (10797)

9.6

Bupa Care Homes has a Group Review Score of 9.6 (9.647) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bupa Care Homes must have a Review Score.

Overall Experience
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Date Published
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Reviewer Connection to Bupa Care Homes
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Review of

Premier Court Care Home

from Liz B (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We'd like to thank the whole Premier Court Team for all the brilliant care you have shown to Mum and to us before, during and after her stay. You have been efficient, effective and caring throughout - thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Premier Court Care HomeThank you for taking the time to leave us your kind review. It is always nice to hear from family members feeling like their loved one was well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Wilton Manor Care Home

from Diane P (Wife of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our very grateful thanks to all the staff at Wilton Manor, from reception, nursing, carers, activities, housekeeping and maintenance. Everyone was so very kind to Brian who was a resident for almost three years. Nothing was too much trouble and the care he was given was outstanding. Going into Wilton
Manor feels like a family. The gardens have been recently had a make over and are now a lovely outside space for the residents.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wilton Manor Care HomeWe really appreciate you taking the time to leave us your feedback at this time. We are so sorry for your loss but hope that knowing how well Brian was cared for as part of our Wilton Manor family gives you some comfort. Thank you again for your kind review.
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Safety / Security
  • Rooms
  • Value for Money
Review of

Hazelmere House Care Home

from Lorraine P (Daughter of Resident) published on 15 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Knowing my mum had to be placed into care was an emotional time for us, but we were immediately put at ease by both the managers and the carers. It's clear that everyone is genuinely passionate about their roles and the care they provide.


All staff are employed directly by the company rather than

through agency staffing, which ensures continuity of care and helps residents feel safe and secure. In terms of medical support, staff respond promptly if anyone becomes unwell, and they are well supported by the Surgery, who also visit every Tuesday.


The food is excellent, with a strong focus on providing proper nutrition for all residents. From the office team to the carers, housekeeping, and activities staff, everyone is exceptional. I would highly recommend this care home to anyone.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Hazelmere House Care HomeThank you for your lovely review. We are happy that we were able to help support both you and your Mum through this transition. It is always nice to hear from family members feeling like their loved one is well cared for in our home. Thank you again for your recommendation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Trowbridge Oaks Care Home

from Edith W (Respite Resident) published on 15 May 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
We have enjoyed our 2 weeks respite in the care home - the staff are hard working and have been very caring. We shall miss them. I have been in room 36 which had one electric plug and had to bring extension cable for devices. The room has been cleaned once in 2 weeks. The bedside light very dim - difficult
to read in bed! On the whole every effort has been made to make our stay very pleasant.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Trowbridge Oaks Care HomeThank you for your review. We are happy to hear that you enjoyed your stay and found all our staff to be caring. We will certainly pass your feedback regarding the plugs and light in the room on to the management team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
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  • Rooms
  • Value for Money
Review of

St Mary's Care Home

from S L (Sister of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always kind and considerate. Room is always very clean.
Reply from Rebecca Kellegher, Customer Service Adviser at St Mary's Care HomeThank you for taking the time to leave your review. We appreciate your kind words and we hope to continue providing your Sister with the best possible care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review of

Arbrook House Care Home

from Rob Z (Son of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise AH highly enough. Above and beyond the glories of the physical environment, what is truly astonishing is the atmosphere in the place. The staff members are, without exception, friendly caring, engaged, eager to help, and quite evidently, happy to be working there. My wife had a career
as a physio in care home and I visited many as a doctor, and both of us are massively impressed. Thank you so much.
Reply from Rebecca Kellegher, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. It is always nice to hear words such as "Friendly" and "Caring" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
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  • Safety / Security
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  • Value for Money
Review of

Elmwood Care Home

from J W (Son of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came into Elmwood Care Home in mid April , after a three month stay in hospital. She is gradually settling in well, and we are hoping in time that she will socialise more with the other residents.
The manager, deputy manager and in fact all the staff have been extremely approachable and informative
and helpful.
The care home is well run, and care and concern for the residents is clear to see.
There is a nice garden to enjoy, and my mother is enjoying the food. Nothing seems too much trouble. We feel reassured that she is being so cared for.
Reply from Rebecca Kellegher, Customer Service Adviser at Elmwood Care HomeThank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after, please let us know if there is anything more we can do to make your Mothers stay as comfortable as possible.
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Review of

Beacher Hall Care Home

from W P (Mother of Resident) published on 14 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident at Beacher Hall for nearly two years. His needs are complex and the nursing staff tend to his requirements exceptionally well. The activities team work very hard in arranging a variety of activities which everyone enjoys. Thanks too to the Physiotherapy Team for the
help and encouragement they give my son.
I should also.like to mention and thank the Maintenance Team who have recently reorganised his room and which now looks so homely.
A big thank you too for the courtesy and consideration shown to me by all the members of staff at Beacher Hall
W P (mother of resident)
Reply from Rebecca Kellegher, Customer Service Adviser at Beacher Hall Care HomeThank you for your kind words, we are very happy to hear you feel at ease with your son in our care at Beacher Hall. We hope to continue providing him with the best possible care.
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Review of

Lynton Hall Care Home

from Dennis P (Son of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, fantastic care throughout the home, staff are very helpful.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Lynton Hall Care HomeWe really appreciate your feedback. Thank you again for choosing Lynton Hall for your loved one.
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Review of

St Mary's Care Home

from Stacey B (Daughter of Resident) published on 14 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at St Mary's have been amazing with my mum. So attentive and helpful. Nothing is too much trouble. I'm so glad my mum is in such good hands.
Everyone here is a diamond!
Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at St Mary's Care HomeThank you for your lovely review. We are happy to hear you are reassured that your Mum is safe and well cared for at St Mary's.
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Review of

Wykebeck Court Care Home

from Bernie B (Sister-in-law of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister in law Helena is a resident here. My son and myself visited from Ireland end of Mach. Well what an amazing care home. Helena is so happy there.The staff are amazing from Manager Sammy to her assistant, Sammy and all the staff, Liam etc. What an amazing group of people that look after everyone
who is a resident there. 100% plus to all. Knowing how Helena is cared for makes a big difference to our family. Thank you all.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Wykebeck Court Care HomeThank you for your lovely review. We are so happy to hear that you feel reassured knowing your Sister in Law is well cared for at Wykebeck Court. We will certainly pass your kind words on to the whole team.
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Review of

Hatfield Peverel Care Home

from B J (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went to Hatfield Peverel Lodge Care Home on 2/2/26 and sadly passed away peacefully on 12/4/26. At all times, the management and all staff were caring and helpful to both mum and me. They cared for mum with dignity right to the end. Her last day was so peaceful. I'd like to thank everyone
at Hatfield Peverel for their total empathy and care for Mum in her last days.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Hatfield Peverel Care HomeWe really appreciate you taking the time to leave us your review. We are sorry for your loss but are glad we were able to be there to support both you and your Mum through this difficult time.
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Review of

Sunnyview House Care Home

from Nicola W (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into sunnyview for some respite for 7-8weeks and we couldn't of wished for anything better, ALL staff was welcoming and friendly nothing was too much trouble, various activities for the residents to join in, rooms are beautiful as are the gardens, would definitely recommend and use this
if ever needed again.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Sunnyview House Care HomeThank you for your lovely feedback. We are so happy we were able to care for your Father when he needed the respite. Thank you again for your recommendation.
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Review of

Nairn House Care Home

from Teresa H (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff were great! Home was clean, airy, hygienic, great!!
Reply from Alison Horridge, Customer Advisor on behalf of the team at Nairn House Care HomeThank you for your feedback. We are very happy to hear you describe our staff as great. Thank you again for your review.
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Review of

Southlands Care Home

from David R (Nephew of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank everyone at Southlands for the excellent and compassionate care they provided to my aunt since January, especially nurse Hannah and Savina, but also all the other nurses, care staff and supporting staff who helped keep her safe and as happy as possible during her last few months.
My sister and I were very happy with our choice of Southlands, with its pleasant environment, good service and person centred care; it's a well organised home and I would recommend their services to anyone.
Reply from Helene Ballinger, REM at Southlands Care HomeDear David R
Thank you so much for your kind review - it was a pleasure to look after your aunty she was a lovely lady and it was lovely to get to know both yourself and your sister, thank you again for your feedback. Savina and Hannah will be delighted to read your kind words
Kind Regards
Susan
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Review of

The Goldbridge Care Home

from T A (Daughter of Resident) published on 13 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt and uncle were visiting. Yet again the team at the Goldbridge provided a lovely sandwich lunch and a beautiful, very tasty cake for our family. Just this small thing makes it so much easier for us to spend quality time with Mum. There was lots of laughter and we were asked what we were celebrating?
The answer was the opportunity to spend time together, chat, laugh and share memories . No excuse needed for a nice lunch!
Thank you again to the team.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Goldbridge Care HomeThank you for your feedback. We are very happy to be able to help facilitate the opportunity for a family gathering and catch up, quality time together is so important. Thank you again for your review.
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Review of

Green Gates Care Home

from Ruth L (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father moved to Green Gates a month ago. We have been very happy with the level of care. The staff are friendly and caring. The administration if efficient. My father has a lovely light room overlooking the garden. He always looks clean and tidy and well dressed. He is encouraged to eat lunch in
the dining room which is a good thing and he seems very content at Green Gates. It is reassuring for the family to know that he is being well looked after.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Green Gates Care HomeThank you for your feedback. It is always nice to hear from family members feeling like their loved one is well cared for and looked after. Thank you again for your lovely review.
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Review of

The Donnington Care Home

from Janice B (Friend of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff welcoming, attentive and helpful. Anne always seems happy and well looked after. She always looks clean and tidy and loves having her hair done with the hairdresser.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Donnington Care HomeThank you for your feedback. It is always nice to hear words like "kind" and "helpful" being used to describe our care.
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Review of

The Manor House Care Home

from E G (Niece of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to offer a heartfelt thank you to all the staff and carers at The Manor who care so excellently for my auntie. I have never experienced such a high level of care and sensitivity - it is genuinely a pleasure to have got to know them. They are caring, kind, positive and highly capable in
the work they do. A huge thank you to you all!
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Manor House Care HomeThank you for your lovely review. We are happy to hear you feel like a part of our The Manor House family. It is always so nice to hear from family members feeling like their loved one is well cared for.
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Review of

Oak Lodge Care Home

from Jacqui R (Daughter of Resident) published on 13 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Oak Lodge Care Home for 3 years and has been well looked after from day 1. She always looks clean and tidy whenever we visit. I would highly recommend this care home for anyone looking for a home for a friend or relative.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Oak Lodge Care HomeWe appreciate you taking the time to write us a review. Thank you for your recommendation.
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Awards / Recognitions (9)

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