Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY

Abbotsleigh Mews is a purpose-built care home made up of four single-story houses to offer a range of care in sensitive and supportive environments. Abbotsleigh Mews offers nursing and residential care, including dementia, respite, convalescence and palliative care.

The home is surrounded by landscaped grounds and award-winning gardens that have been successful in securing the ‘Bexley in Bloom’ garden of the year award in 2012 and every year since. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Group: Bupa Care Homes

Person in charge: Tracey Cheeseman (General Manager)

Local Authority / Social Services: London Borough of Bexley Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 120 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 120

Rooms with ensuite WC: 120

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Abbotsleigh Mews Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews over all time. This Average Rating is also the rating value for Abbotsleigh Mews Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 12 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.663 for Abbotsleigh Mews Care Home is calculated as follows: ( (217 Excellents x 5) + (62 Goods x 4) + (16 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 297 Ratings = 4.663

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.5 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 24 positive Reviews (120 registered maximum number of service users ÷ 5). 12 Reviews ÷ 24 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Abbotsleigh Mews Care Home has a Review Score of 9.2 (9.163) from 25 Reviews


Average Ratings

  • Excellent
    19
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Abbotsleigh Mews Care Home?

  • Extremely LIKELY
    21
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Abbotsleigh Mews Care Home

  • Daughter of Resident/Service User
    9
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Relative of Resident/Service User
    2
  • more

The staff at Abbotsleigh Mews Care Home looked after my brother. During his stay, they were all incredibly professional and made my brothers final weeks so peaceful.

Excellent care is not enough, they should be very proud of their work.

This refers to the special efforts provided by the residential care unit at Smythe House.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Holly McGough, Customer Adviser at Abbotsleigh Mews Care Home responded to this review on 15 May 2018:

Thank you for your review. We highly appreciate your feedback and are pleased to hear about your positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team.

My mother was thankfully moved into Abbotsleigh Mews in December 2014. From the start, we as a family knew that she was in the right place for her. She has dementia and was wheelchair bound. She has always loved people around her and the Abbotsleigh Mews staff proved to be wonderful to her. From the general manager to the cleaning ladies she was always treated so kindly. When sadly she passed away the nurses and carers couldn't have been more supportive to myself and my husband. Doctors said that she probably not make it through the night so we started to sort out a hotel nearby, to be near, just in case. The ladies of Abbotsleigh Mews wouldn't hear of it and proceeded to give us a room for the night and fed us as well.
We couldn't praise Abbotsleigh Mews high enough. It was a terrible time for myself and my family but the generosity and care provided by the home helped us enormously. Thank you.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Holly McGough, Customer Advisor at Abbotsleigh Mews Care Home responded to this review on 23 May 2018:

Thank you for your review. We are pleased to hear about your positive experience at Abbotsleigh Mews and how happy you are with the care your mother received during her stay there. Our residents' health and wellbeing is our absolute priority and this care is often extended to their family so we are glad that you can speak so highly of the care staff at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

My aunt was recovering from an infection that had adversely affected her Alzheimers. The care from the staff was excellent and greatly appreciated by my aunt. She said the food was great.
The patience shown by the staff did a lot to reassure my aunt when her dementia/confusion was at it's worst.

How likely would you be to recommend Abbotsleigh Mews Care Home? Likely

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Average Rating:   4.5 out of 5

Natalie Krisman, Customer Service Advisor at Abbotsleigh Mews Care Home responded to this review on 10 May 2018:

Thank you for your review and I'm pleased to hear that your aunt has been well cared for during this time.

My father spent one week in Smythe House for respite care. The staff were amazing, so kind, caring and efficient. Smythe House is quiet and super clean. The team leaders efficient and lead by example. As a result of the super care, my 93 year old Father is now back in his own home coping on his own. Thank you.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Advisor at Abbotsleigh Mews Care Home responded to this review on 08 May 2018:

Thank you for your review and I am so pleased that your father had a positive experience with our home and that he's been coping well since.

Both my parents were in Abbotsleigh Mews (my mother still lives in the Dementia Nursing Unit). My father moved into one of their Residential Units last June and was very happy there. Unfortunately, he became ill and was admitted to hospital in February. When the doctors told us there was nothing they could do for him, we moved him back into a nursing bed at the home. Sadly my father passed away recently but the care he received during his last few weeks was wonderful.

The staff were very supportive of both him and us family members (hugs were offered when needed) and we could not have asked for better. In the end, we were with him and the staff on duty were amazing - they supported us with information and welcome cups of tea and allowed him to have a dignified end to his 97 and a half years of good life.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home responded to this review on 30 Apr 2018:

Thank you for your review and please accept my condolences. I am glad to hear that you've had a positive experience with our home and have found the care staff to be so supportive during this time.

This is a very well run care home. All the staff were extremely friendly and offered their time to look after the residents and their family. Everyone involved with my mother who visited this care home remarked that this was a very good care home. The accessibility being able to visit my mother at any time except meal times was great and put me at ease. There was a high level of cleanliness. The staff are not doing an easy job and with long hours - 12-hour shifts - their approach to the job is excellent, always pleased to interact with a smile. Keep up the good work!

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home responded to this review on 18 Apr 2018:

Thank you for posting this and I'm glad that you are happy with the care received at Abbotsleigh Mews.

Carers very attentive when fully staffed. However, frequently understaffed. However, frequently understaffed!

Records last year in 2017 were not always up-to-date. However, this improved at the latter part of the year when new folders were introduced with a lot more info recorded in them.

How likely would you be to recommend Abbotsleigh Mews Care Home? Likely

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Average Rating:   3.4 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 22 Jan 2018:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

A lovely purpose built home, very attractive, with beautiful gardens. Staff are very attentive and professional and take the time to be 'kind' to all residents. There is a good range of activities on offer, both in the home and on arranged trips. Management are very helpful and considerate and have accommodated Dad's needs. Overall a very happy, homely place to be.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 17 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

Lovely building and surroundings, few teething problems finally resolved.
Care varies from day to day with staff shortages at times. Most staff are friendly and competent.
Two activities we have been to were very enjoyable for residents and relatives.

How likely would you be to recommend Abbotsleigh Mews Care Home? Likely

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Average Rating:   3.8 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 16 Aug 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

I have occasion to visit Abbotsleigh Mews Care Home two or three times weekly in order to visit an elderly relative (Nan) 93 years of age. She has been at Smythe House for two years, during which time her general health has improved and her mental health has remained stable due to the great care and attention she receives from the management and staff at Smythe House. She is so comfortable there, and her favourite saying is "I'm very well fed, very well watered and so very well looked after here, it's my home and I couldn't be happier". On a personal note, I have found Smythe House to be a very happy place where the residents are treated with care and dignity at all times; it's so refreshingly clean and it's a pleasure to visit this house where the visitors are treated respectfully and made welcome, it's just like one big happy family. Thank you, Abbotsleigh Mews, and thank you Smythe House for looking after and caring for our Nan so very well.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 14 Aug 2017:

Thank you for your review. It is lovely to hear that your Nan thinks of us like she does and looks upon it as her home which it is and I'm so happy to hear that you are also happy with her care and well been.

Whenever I come to visit and at any time, I find the residents very happy and the staff are angels caring for whatever their needs require. I can't speak highly enough - they are all fantastic. Keep up the good work.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 12 Jul 2017:

Thank you for your review. It is lovely to hear you call our staff angels and that everyone is happy and well cared for.

Dad has been a resident of Calvin House for the past four years. The continuity of staff has played a major part in the excellent care that he has received. Dad is always treated, with dignity and respect, as the person that he is, rather than the condition that he has. The range of activities organised, provides regular stimulation of body and mind. Any incident, or concern for his health and wellbeing, is immediately shared and discussed with me. This gives me great peace of mind. I am always made to feel welcome when I drop by - a real home-from-home environment. Efforts are continuously made by the team to improve this homely feel; e.g. making the resident's bedroom doors look like street doors (each with an individual look). From manager to gardener, senior supervisor to cleaner - they all work as a team to maintain excellent care for the residents.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Jayne Duck, Customer Services Administator at Abbotsleigh Mews Care Home responded to this review on 26 Jun 2017:

Thank you for your review. It is a pleasure to hear that your Dad is cared for so well and that you have peace of mind knowing this.

My grandmother has been resident at Abbotsleigh Mews for the past 2 years. She is happy and settled. Staff are kind, caring and treat her with dignity and respect. She is encouraged to participate in activities and staff are aware of her likes and dislikes. They are always welcoming to relatives and involve us in decisions concerning my grandmother's care. I can relax knowing that she is in good hands.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Simone Berkeley, Customer Service Advisor at Abbotsleigh Mews Care Home responded to this review on 18 May 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

The Bupa Customer Care Team.

My mother receives the most wonderful care. Staff always have time for my mother (and the other residents too!) whether it is to help her with personal care, her comfort, eating, drinking or simply a cuddle and reassurance. My mother is able to retain her independence albeit she does not have a lot left and can choose what she does and when. The staff keep me informed of any changes in her health or well-being, and treat us like family when we visit. Cannot praise the staff highly enough.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 19 Apr 2017:

Thank you so much for sharing your review with us, we really appreciate your feedback. I am so pleased to hear that you are happy with the care and support that Abbotsleigh Mews are providing for your Mother. Thank you again for your kind words. The Bupa Customer Care Team.

When my uncle first came to this care home he could not feed himself, walk or make any conversation but within a few weeks, the transformation was amazing. He could drink from a cup himself, his eyes sparked again, with the help of a frame he could do small steps. The staff are all very caring and attentive and the proof was there for us all to see.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased to hear that your uncle has been making improvements since he moved into Abbotsleigh Mews. The Bupa Customer Care Team.

Bevan House undergoing refurbishment caused staff so much extra work where at one time residents had to spend time in their rooms - causing staff to visit on lots more occasions.
The care my husband has been given was still carried out and meals though difficult were as normal as were drinks and activities, still done as far as possible - rooms cleaned and free from dust.
I can only offer praise for the staff and the caring in this unit, second to none.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jamie, National Development Manager at Abbotsleigh Mews Care Home responded to this review on 24 Mar 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The care my father received in the dementia unit and later in the nursing unit was outstanding. The skill patience and humour with which the nurses and carers treated my father was wonderful. They did everything they could to make his final 18 months as comfortable and as normal as possible. He always had everything he needed and in his words "they treat me like a king". It was important to me to find a care home that would suit his personality. I certainly found it in Abbotsleigh Mews.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 17 Mar 2017:

Thank you for sharing such lovely feedback with us, we really appreciate it. I am so pleased your Father enjoyed his time at Abbotsleigh Mews and that our staff cared and supported him exceptionally. I will be sure to pass your kind words onto the home manager. Thank you again, best wishes, The Bupa Customer Care Team.

My nan was looked after so well. She was treated like a human being and the staff went out of their way to get to know who my nan was and what her background was. I can't thank all the staff enough.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 17 Mar 2017:

Thank you so much for your kind review. I am so pleased that your Nan has received care to an exceptional standard. I will pass on your lovely words to the home manager. Best wishes, The Bupa Customer Care Team.

The loving support the staff offer my father is second to none. The senior carer in Calvin House takes so much time to update my father with Crystal Palace football achievements, which was so important to him in the past. Her husband too is a lifelong supporter. (Poor man).
The other wonderful carer is the deputy team leader who's endless care makes my father smile and laugh as she talks to him about is past adventurous life. The team leader creates a smooth and dignified home where residents are given so much time and care.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.2 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My review as a relative is regarding nursing care over the past year. The nursing staff seem dedicated to the residents at this nursing care unit. The care residents receive is dependent on sufficient staff being available at the times and the number of hoists available.
Most staff treat the residents in a dignified way.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Lovely friendly staff and in a calm setting. The rooms and shared spaces are clean and well-looked after.

How likely would you be to recommend Abbotsleigh Mews Care Home? Likely

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Average Rating:   3.9 out of 5

Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 15 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Since being admitted to lovely Abbotsleigh Mews Care Home (Smythe House) the improvement in my mother's health has been remarkable, overnight the smile of happiness and contentment returned to her lovely face and she was more like the wonderful mother my family and I were used to. Previously she was really unwell, agitated and very confused but in no time at all her mental, and indeed her physical health, improved beyond recognition, due to the wonderful care and attention shown by the staff and care like the workers at Smythe House.

My mother is treated with love, tenderness and personal care from all staff, albeit daytime or night time, she is treated with such kindness and compassion, almost as if she were at home with her own family.

Due to the wonderful care she receives my mother is so happy at Smythe House and has come to accept that it is now her home, this comes as a great relief to my family and I, knowing that a wonderful mother, grandmother and great-grandmother is so contented.

I would like to thank Abbotsleigh Mews not only for the way my mother is looked after but for the way the staff, greet and welcome us, on our very many visits to mum, we are made to feel part of your big and happy family at Abbotsleigh Mews Care Home.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer services administrator at Abbotsleigh Mews Care Home responded to this review on 24 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My grandmother has been in Abbotsleigh Mews Care Home a week and a half but I have visited every day - sometimes twice. There is an open door policy that you can visit when you like. The staff and even office staff are wonderful and kind and can't do enough for my nan and us as a family. She is exceptionally well cared for and I'd be happy to be a resident there! If it's expensive it doesn't matter to me. It's the care of my relative that matters, her health and happiness and I can sleep well at night and not worry.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   5 out of 5

Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home responded to this review on 03 Oct 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

As shown below my experience has been excellent, especially in regards to the staff, who really do care for the residents. I have no negatives - but I would be less than honest if I did not react to the costs, which on the face of it, do appear exorbitant. Otherwise, I have only sincere praise for everyone concerned. Many thanks.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Lydia Waller, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 26 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Excellent.

How likely would you be to recommend Abbotsleigh Mews Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

Rachel Elliott, Customer Service Administrator at Abbotsleigh Mews Care Home responded to this review on 16 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Bed Vacancies

2 Bed Vacancies

posted 04 May 2018

Spacious rooms available for short or long term nursing, residential or dementia care

Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Abbotsleigh Mews Care Home