Abbotsleigh Mews Care Home

The staff are dedicated, kind and caring and have made a difficult circumstance much more bearable. I feel confident in leaving my mother in their good care which takes away some of the pressure from me. I feel that the staff have made an effort to get to know my mother as a person, not just an older and infirm lady.

The care and respect my mum received was second to none. She was so loved by all of the staff and was happy. My mum sadly died of Alzheimer's and as a family, we could not of wished for a better home for her to stay in. Staff have a real compassion and are working at Abbotsleigh Mews Care Home because they love their jobs. Nothing is too much trouble for any of the staff. Mum was so cared for. Thank you to all the staff.

My cousin was moved from a spell in hospital to Abbotsleigh Mews when her residential care home refused to take her back. I was concerned because she had settled in her previous home after returning from Spain. She has not been in the new home for one week and is much happier, the staff are so kind. The atmosphere is very welcoming and it feels just like being with friends and family. Wish I had chosen this home before!

Well maintained with caring, helpful, and supportive staff. My stay was brief - for 5 days respite and I would definitely use it again.

Abbotsleigh Mews Care Home, Sidcup, is highly recommended. Superb is an understatement. Mum has been treated with kindness, care, and love and nothing has been too much trouble for her carers and the support team. The home is spotless and the attention to individual care is amazing.

Our mother has been in the MacMillan unit for several years. The staff have always been outstandingly friendly and willing to go the extra mile. When we have to say our goodbyes to Mum, we feel happy and content that she will be looked after and treated kindly.

Lovely care home, staff are all helpful. My sister loves the carers.

My mother has been in Abbotsleigh since Easter this year. She has no mental capacity so I can only go by what I see on visiting. She is clean and comfortable which is all I can hope for. Room very clean too.

Like all care homes, I feel it is understaffed and residents need more conversation, stimulation and attention. Having said that, all the staff are beyond compare and are really caring and do their very best, they are all extremely hard working. However, I've noticed that there appears to be fewer staff and the place can seem very empty, especially in the afternoons, with no-one around to speak to. Recent times have been very hard for all of us, I don't mean this as a criticism of the staff in any way, it's more about staff to resident ratio. I'm also finding that the phone is now answered more, when it hasn't been over this past year, which is a relief when I have concerns. I feel that something could have been done to help ensure that there would be someone around to answer the phone. I have concerns about the electric gates on entering the home, it seems to take an inordinately long time to get them mended when they go wrong, which raises safety and security issues.

All staff I have had contact with especially during the covid lockdown have been caring and compassionate. They have made every effort to ensure I have continued contact with my mother-in-law within the legally permitted restrictions despite the considerable additional workload they have had to bear. The weekly Facetime calls have been so very much appreciated. Thank you to everyone for going the extra mile.

My mum always said "please don't put me in a care home", but when we had no choice, we visited Abbotsleigh Mews, and Mum's opinion completely changed! She loved the look of the gardens, the building, the rooms, and especially, the great banter with the staff! She has now been a resident for two and a half years, and I cannot fault the place. Thank you, guys!

Are also very helpful in booking our visits.

Abbotsleigh has been perfect for my dad. They have cared and advised me about how dementia progresses of which I was never aware. The two key workers have been amazing with any issues and know my dad very well. They sing with him, and another member of staff is amazing too with her experience. It doesn't feel like a care home. Another carer has such a calm listening voice. These carers have done an amazing job. Our unseen heroes. Well done!

My mother came in on March 15th 2021. The staff could not be more caring and helpful, any time of day with our constant calls etc. They have a fabulous team and I love the fact they have pets on site. Found the room immaculate. It has taken a big load off our family knowing our mum is safe and cared for.

My mum has been in Smythe House for approximately 4 years and without this care and attention, she would not be with me today. I cannot thank everybody involved enough especially through the nasty covid. She is safe and well. Thank you so much especially through the last year which has been very hard for everyone involved. You have kept her alive and well for me. Thank you. She is my everything.

Have always found the staff from management to nurses and cares extremely helpful and co-operative. The staff have been cheerful, truly professional and competent, and have often gone beyond the call of duty. The premises are well cared for and bright and cheery. I am deeply satisfied with the care, help and attention are given to my dear wife, even in the past two years at the home. Even with the trying and difficult times experienced throughout the period of covid-19, the staff at all levels have performed extremely well and keeping me informed at all times as required.

We feel our mum is in a caring and safe home.

Mum has been in Abbotsleigh for four months. The care she has been shown is brilliant. When they can, they arrange activities, and the peace of mind for us is just wonderful. She loves the food and the carers.

My parents both moved into Abbotsleigh Mews in late July after discussions with a palliative care nurse who suggested that a care home would be the best place for them both. My father had terminal cancer and my mother has Alzheimer's. We had visited Abbotsleigh Mews last year and were impressed by what we saw, so contacted them.

My father was extremely well cared for in his last weeks which my family and I will always be grateful for. My mother is happy and content and well cared for by all the staff, especially during these difficult times we are all experiencing with Covid.

My mother has been at Abbotsleigh Mews for seven years, first in Smythe and now in Berens. All the staff have always shown her and the family respect, care and affection, they are all truly dedicated professionals. I don't live close by and am so happy that my mother is in safe and experienced hands. Thank you to all.