Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 103 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christen San Pedro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)

Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.

Parking

  • Lots of on-site parking available.

Abbotsleigh Mews Care Home Reviews (103)

Total of 103, showing 61-80
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.631) out of 10, based on 23 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 103 reviews.

Overall Experience

  • 75
  • 25
  • 3
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Date Published

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Review from Charlie K (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotsleigh has been an excellent care home for my mother-in-law where she stayed for 7-months since 2019.
The care and attention have been second to none and have always felt that she was treated as if she was their own mother.
All of the staff have shown concern and real care.
The cleaners were
polite, friendly and always respected the resident's privacy and maintained the rooms and common areas to a very high standard of hygiene.
The tea ladies were very friendly and managed to brighten the day for residents and visitors alike. There were always homemade cakes available, and they always made time to chat and make sure you were alright.
The main caring staff paid great attention to everyone, and ensured that all medications were taken properly, residents were helped as much as they wanted or needed with dressing and washing. Any problems were reported immediately to the family who was involved in agreeing with the best action to take.
I wouldn't hesitate to recommend Abbotsleigh.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from S A (Wife of Resident) published on 18 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't thank the staff enough for the outstanding care and kindness you showed to my husband over the last ten months. Each staff member went over and above in helping him to settle in. They were patient, kind and compassionate, respectful at all times and they showed genuine love for him. I would
like to name each member of staff personally but there isn't enough space. There are some exceptional people working here.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for trusting us with your husbands care. We really appreciate the kind words.

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Review from K P (Son-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident since August 2018, but deteriorated rapidly over the last few weeks. The staff have been very good during this period when my mother-in-law started to refuse food and drink; they tried everything to persuade her to eat and drink, but to no avail. My mother-in-law
was difficult to manage at times, but we cannot speak highly enough about the standard of care and attention she received, particularly over the last few weeks, until her passing.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for the kind words, we really appreciate it.

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Review from M S (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Abbotsleigh Mews are kind and caring. They have gone out of their way to make sure that my, nearly 95 year old, father settles in well to the home and feels safe and happy. The staff have also taken great care of me, which is so kind. Well done - keep up the good work in your spotlessly
clean care home.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for trusting us with your fathers care. We are very happy to hear he is happy and settled.

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Review from J A (Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find room too small, although ensuite much smaller than other homes that I have stayed in. (I cannot walk). Not much space for clothes or for personal items on bedside drawers. No room for bookshelves apart from small beside case on bedside drawers or for DVD player. Breakfast very good, cereals and
cooked items, eggs, bacon, sausages, toasted cheese (which I like particularly). Lunches not to my liking and lack variety. Staff, from manager down excellent, very friendly and helpful.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from J M (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm very happy with mum's care. I've never been aware of anything to raise any concerns. The staff are all very pleasant and helpful. Mum seems happy. That's good. I can leave her happy knowing that she is in very good hands.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mother in our care.

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Review from Linda U (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers in Smythe House are extremely professional. They genuinely care for my father and go the extra mile to make his time here happy.
They are always looking for ways to engage my father in his interests singing and playing the music that he likes a first-class home.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

We really appreciate you taking the time to leave such a lovely review.

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Review from Kay Michelle B (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff always have a smile on their face and nothing is too much trouble. There are many activities for the residents and families to join in if they wish to do so! The home is kept clean and consistently decorated for special occasions I.e Valentine's/Easter - It always looks colourful and welcoming.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for you lovely comments. Our resident’s health and well being is an absolute priority, therefore we always appreciate feedback from families and friend of residents.

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Review from Elaine S (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was terminally sick.
She received the best possible care from the wonderful staff of McMillan House led by the fantastic sister.
The compassionate care my mother received made our last few months with Mum more bearable for us, her family.
Thank you can never fully express how we feel.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for such a kind review. We are saddened to hear about your loss, please accept our sincerest condolences.

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Review from P H (Daughter of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was happy in the home. She was safe and well cared for. The activity organiser got her to partake and go to the lounge every day. The gardens are spectacular and she often enjoyed an afternoon out there in the sunshine with a cup of tea. There was never any 'old people's home' smell about
the place, although her room needed an update.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your feedback. We are very glad to hear you could feel at ease with you mother in our care. Sometimes all it takes is a little nudge to bring out the active side of someone and is very nice to hear she could enjoy herself at Abbotlseigh Mews.

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Review from Judy J (Daughter of Resident) published on 28 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is currently spending some respite time at Abbotsleigh Mews following a broken ankle. She is 86 and incredibly active usually. Our biggest concerns were for her health and social needs. We really need not have worried, the nursing staff are 100% professional and dedicated and the events manager
arranges bespoke activities each day. From the moment we made contact with Abbotsleigh Mews, my mother's recovery began. In the short time she has been there, all of her fears of ever having to reside in a care home, no longer exist. All of the staff have gone that extra mile to make my mother comfortable, relaxed and happy. Thank you very much.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Martine P (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted warmly and professionally by all staff on arrival. Facilities always give a good impression. Caregivers are excellent and their patience never ending. My view is that they have an excellent role model and influence from the manager.
The facility is secure and safe for residents.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Linda H (Friend of Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On visiting, I found the staff very welcoming, all with smiling faces. The preparation leading up to Christmas was great. Lots of decorations etc. There is always plenty of staff around and they really seem to care about the health and welfare of the residents. You feel a sense of care and interest
in the welfare of every resident.

Reply from Greta Narbutaityte, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Joanne G (Daughter of Resident) published on 11 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When referring our father to Abbotsleigh Mews Care Home. I already knew it was rated highly through official reports and also had a personal recommendation to it.
It proved to be all of those good things and more. Our dad was very happy there. He received excellent care, love and support. He was treated
respectfully and at the end with dignity. My brother and I can't thank the staff enough for caring and supporting our dad. Thank you

Reply from Daniel Widdowson, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Victor S (Friend of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff pleasant, helpful, considerate - all as usual. Just a minor problem, also found sometimes before, is that my friend does not always have the daily paper she pays for, but the one from the day before and when I ask staff for help they cannot find the correct issue - this is always late afternoon
when I visit. Granted she only holds the paper without really reading it as far as we can tell nowadays, but this visitor would appreciate it for myself and to show that my friend is not being disregarded.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear that you find the staff pleasant and helpful, and appreciate your comments regarding your friends newspaper. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Ann L (Daughter of Resident) published on 23 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has Alzheimer's and we have been using Abbotsleigh Mews Care Home, Sidcup for her respite care since April 2018, using both Smythe House and more recently Calvin House. From the beginning, we have been impressed by the friendly and helpful staff in Admin and each House. Following Mum's assessment,
she spent two periods at Smythe (conventional residential) and the last one in Calvin (dementia residential). We cannot praise ALL the staff enough for the care they have given Mum, providing her with a safe and comfortable environment and us with peace of mind knowing she is being well cared for. Thank you Abbotsleigh Mews.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding the staff providing a safe and comfortable environment for your mum. We will share your comments with the homes manager. The Bupa Customer Care Team.

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Review from Victoria M-P (Daughter of Resident) published on 9 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my father and I, we would like to take the opportunity to express how very grateful I am for the care given to my mother. Her accommodation and the care home decor is very satisfactory.


The catering at Calvin House is of quite a high standard and the portions are always plentiful which

is reassuring.


I am very pleased to say the decoration on the unit is always well maintained and the work on the room out to the garden by the garden team is really lovely and aesthetically pleasing for residents, families and staff.

The gardens at the Centre are well maintained as is the garden at Calvin House. In the summer months mum enjoys walking through the garden looking at the various plants and flowers which she has always enjoyed throughout her life.


The staff team have always acted in a caring, sensitive and professional way and we would like them to know they are very much appreciated by all the family.


Thank you to each and every one of you.

Reply from Josephine Gaupholm, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbotsleigh Mews Care Home. We are pleased to hear about your positive experience with the home and appreciate your comments regarding your mum's care, accommodation and food being of a high quality. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sue P (Daughter of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Abbotsleigh Mews three weeks ago. I was very impressed from the first day that I viewed the home, it is spotless, bright. The rooms are immaculate and the staff are lovely.
I am so pleased I chose this home for my mum. I would recommend 100%

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbosleigh Mews care home, we are pleased to hear that you are happy with your Mother staying with us. We appreciate your comments on the care home and the staff working there and will share your experience with the care homes manager. The Bupa Customer Care Team.

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Review from J C (Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can only say this my home and a happy one too. When one asks for help or advice, it is given. For that I am grateful.

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of Abbosleigh Mews care home, we are pleased to hear that you are happy here. We are glad that you have had a positive experience and will share your comments with the care home managers. The Bupa Customer Care Team.

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Review from Matthew N (Son of Resident) published on 11 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Calvin House are outstanding! Dad is safe, well looked after and well entertained.
Staff are friendly and fun and Calvin has a real family feel - well done all of you!

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review of our care home. We are pleased to hear that your Dad is being well cared for at Calvin House and that you have had positive experiences with our staff. We will pass on your comments to the home's manager. The Bupa Customer Care Team

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Abbotsleigh Mews Care Home is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 272 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Spacious rooms available for short or long term nursing, residential or dementia care

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Awards / Recognitions (7)

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