Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 103 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christen San Pedro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)

Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.

Parking

  • Lots of on-site parking available.

Abbotsleigh Mews Care Home Reviews (103)

Total of 103, showing 81-100
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.631) out of 10, based on 23 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 103 reviews.

Overall Experience

  • 75
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Date Published

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Review from Leslie N (Son of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents were both in this home and were treated with care and respect. When it became obvious that my father was going to pass away, the home took him back from hospital and allowed him to spend his last few weeks at the home, in comfort and with dignity. We were very grateful to the home and the
staff for their help and support during a very difficult time.

Reply from Gabriella Mills, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear that your family have had a positive experience of our care home. Your comments of our staff are greatly appreciated and will be shared with the home's manager. Condolences, The Bupa Customer Care Team.

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Review from Julie O (Daughter of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was thankfully moved into Abbotsleigh Mews in December 2014. From the start, we as a family knew that she was in the right place for her. She has dementia and was wheelchair bound. She has always loved people around her and the Abbotsleigh Mews staff proved to be wonderful to her. From the
general manager to the cleaning ladies she was always treated so kindly. When sadly she passed away the nurses and carers couldn't have been more supportive to myself and my husband. Doctors said that she probably not make it through the night so we started to sort out a hotel nearby, to be near, just in case. The ladies of Abbotsleigh Mews wouldn't hear of it and proceeded to give us a room for the night and fed us as well.
We couldn't praise Abbotsleigh Mews high enough. It was a terrible time for myself and my family but the generosity and care provided by the home helped us enormously. Thank you.

Reply from Holly McGough, Customer Advisor at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience at Abbotsleigh Mews and how happy you are with the care your mother received during her stay there. Our residents' health and wellbeing is our absolute priority and this care is often extended to their family so we are glad that you can speak so highly of the care staff at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from B T (Brother of Resident) published on 15 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Abbotsleigh Mews Care Home looked after my brother. During his stay, they were all incredibly professional and made my brothers final weeks so peaceful.


Excellent care is not enough, they should be very proud of their work.


This refers to the special efforts provided by the residential

care unit at Smythe House.

Reply from Holly McGough, Customer Adviser at Abbotsleigh Mews Care Home

Thank you for your review. We highly appreciate your feedback and are pleased to hear about your positive experience. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from G N (Nephew of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was recovering from an infection that had adversely affected her Alzheimers. The care from the staff was excellent and greatly appreciated by my aunt. She said the food was great.
The patience shown by the staff did a lot to reassure my aunt when her dementia/confusion was at it's worst.

Reply from Natalie Krisman, Customer Service Advisor at Abbotsleigh Mews Care Home

Thank you for your review and I'm pleased to hear that your aunt has been well cared for during this time.

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Review from Jan N (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents were in Abbotsleigh Mews (my mother still lives in the Dementia Nursing Unit). My father moved into one of their Residential Units last June and was very happy there. Unfortunately, he became ill and was admitted to hospital in February. When the doctors told us there was nothing they
could do for him, we moved him back into a nursing bed at the home. Sadly my father passed away recently but the care he received during his last few weeks was wonderful.

The staff were very supportive of both him and us family members (hugs were offered when needed) and we could not have asked for better. In the end, we were with him and the staff on duty were amazing - they supported us with information and welcome cups of tea and allowed him to have a dignified end to his 97 and a half years of good life.

Reply from Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your review and please accept my condolences. I am glad to hear that you've had a positive experience with our home and have found the care staff to be so supportive during this time.

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Review from Dominic C (Son of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home. All the staff were extremely friendly and offered their time to look after the residents and their family. Everyone involved with my mother who visited this care home remarked that this was a very good care home. The accessibility being able to visit my mother at any
time except meal times was great and put me at ease. There was a high level of cleanliness. The staff are not doing an easy job and with long hours - 12-hour shifts - their approach to the job is excellent, always pleased to interact with a smile. Keep up the good work!

Reply from Natalie Krisman, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for posting this and I'm glad that you are happy with the care received at Abbotsleigh Mews.

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Review from G P (Daughter of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers very attentive when fully staffed. However, frequently understaffed. However, frequently understaffed!


Records last year in 2017 were not always up-to-date. However, this improved at the latter part of the year when new folders were introduced with a lot more info recorded in them.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Angela B (Daughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely purpose built home, very attractive, with beautiful gardens. Staff are very attentive and professional and take the time to be 'kind' to all residents. There is a good range of activities on offer, both in the home and on arranged trips. Management are very helpful and considerate and have
accommodated Dad's needs. Overall a very happy, homely place to be.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

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Review from Hamilton B (Relative of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have occasion to visit Abbotsleigh Mews Care Home two or three times weekly in order to visit an elderly relative (Nan) 93 years of age. She has been at Smythe House for two years, during which time her general health has improved and her mental health has remained stable due to the great care and
attention she receives from the management and staff at Smythe House. She is so comfortable there, and her favourite saying is "I'm very well fed, very well watered and so very well looked after here, it's my home and I couldn't be happier". On a personal note, I have found Smythe House to be a very happy place where the residents are treated with care and dignity at all times; it's so refreshingly clean and it's a pleasure to visit this house where the visitors are treated respectfully and made welcome, it's just like one big happy family. Thank you, Abbotsleigh Mews, and thank you Smythe House for looking after and caring for our Nan so very well.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. It is lovely to hear that your Nan thinks of us like she does and looks upon it as her home which it is and I'm so happy to hear that you are also happy with her care and well been.

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Review from Beryl P (Friend of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I come to visit and at any time, I find the residents very happy and the staff are angels caring for whatever their needs require. I can't speak highly enough - they are all fantastic. Keep up the good work.

Reply from Jayne Duck, Customer Services Administrator at Abbotsleigh Mews Care Home

Thank you for your review. It is lovely to hear you call our staff angels and that everyone is happy and well cared for.

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Review from M K (Son of Resident) published on 26 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been a resident of Calvin House for the past four years. The continuity of staff has played a major part in the excellent care that he has received. Dad is always treated, with dignity and respect, as the person that he is, rather than the condition that he has. The range of activities organised,
provides regular stimulation of body and mind. Any incident, or concern for his health and wellbeing, is immediately shared and discussed with me. This gives me great peace of mind. I am always made to feel welcome when I drop by - a real home-from-home environment. Efforts are continuously made by the team to improve this homely feel; e.g. making the resident's bedroom doors look like street doors (each with an individual look). From manager to gardener, senior supervisor to cleaner - they all work as a team to maintain excellent care for the residents.

Reply from Jayne Duck, Customer Services Administator at Abbotsleigh Mews Care Home

Thank you for your review. It is a pleasure to hear that your Dad is cared for so well and that you have peace of mind knowing this.

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Review from G M (Granddaughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been resident at Abbotsleigh Mews for the past 2 years. She is happy and settled. Staff are kind, caring and treat her with dignity and respect. She is encouraged to participate in activities and staff are aware of her likes and dislikes. They are always welcoming to relatives and
involve us in decisions concerning my grandmother's care. I can relax knowing that she is in good hands.

Reply from Simone Berkeley, Customer Service Advisor at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Debra R (Daughter of Resident) published on 19 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother receives the most wonderful care. Staff always have time for my mother (and the other residents too!) whether it is to help her with personal care, her comfort, eating, drinking or simply a cuddle and reassurance. My mother is able to retain her independence albeit she does not have a lot
left and can choose what she does and when. The staff keep me informed of any changes in her health or well-being, and treat us like family when we visit. Cannot praise the staff highly enough.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you so much for sharing your review with us, we really appreciate your feedback. I am so pleased to hear that you are happy with the care and support that Abbotsleigh Mews are providing for your Mother. Thank you again for your kind words. The Bupa Customer Care Team.

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Review from Cheryl P (Niece of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my uncle first came to this care home he could not feed himself, walk or make any conversation but within a few weeks, the transformation was amazing. He could drink from a cup himself, his eyes sparked again, with the help of a frame he could do small steps. The staff are all very caring and attentive
and the proof was there for us all to see.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased to hear that your uncle has been making improvements since he moved into Abbotsleigh Mews. The Bupa Customer Care Team.

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Review from Marie R (Wife of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bevan House undergoing refurbishment caused staff so much extra work where at one time residents had to spend time in their rooms - causing staff to visit on lots more occasions.
The care my husband has been given was still carried out and meals though difficult were as normal as were drinks and activities,
still done as far as possible - rooms cleaned and free from dust.
I can only offer praise for the staff and the caring in this unit, second to none.

Reply from Jamie, National Development Manager at Abbotsleigh Mews Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Amanda P (Daughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father received in the dementia unit and later in the nursing unit was outstanding. The skill patience and humour with which the nurses and carers treated my father was wonderful. They did everything they could to make his final 18 months as comfortable and as normal as possible. He always
had everything he needed and in his words "they treat me like a king". It was important to me to find a care home that would suit his personality. I certainly found it in Abbotsleigh Mews.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for sharing such lovely feedback with us, we really appreciate it. I am so pleased your Father enjoyed his time at Abbotsleigh Mews and that our staff cared and supported him exceptionally. I will be sure to pass your kind words onto the home manager. Thank you again, best wishes, The Bupa Customer Care Team.

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Review from H E (Granddaughter of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan was looked after so well. She was treated like a human being and the staff went out of their way to get to know who my nan was and what her background was. I can't thank all the staff enough.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you so much for your kind review. I am so pleased that your Nan has received care to an exceptional standard. I will pass on your lovely words to the home manager. Best wishes, The Bupa Customer Care Team.

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Review from Shula F (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The loving support the staff offer my father is second to none. The senior carer in Calvin House takes so much time to update my father with Crystal Palace football achievements, which was so important to him in the past. Her husband too is a lifelong supporter. (Poor man).
The other wonderful carer
is the deputy team leader who's endless care makes my father smile and laugh as she talks to him about is past adventurous life. The team leader creates a smooth and dignified home where residents are given so much time and care.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from V H (Relative of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review as a relative is regarding nursing care over the past year. The nursing staff seem dedicated to the residents at this nursing care unit. The care residents receive is dependent on sufficient staff being available at the times and the number of hoists available.
Most staff treat the residents
in a dignified way.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from S C (Son of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly staff and in a calm setting. The rooms and shared spaces are clean and well-looked after.

Reply from Emily Wilson, Customer Service Administrator at Abbotsleigh Mews Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Abbotsleigh Mews Care Home is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 272 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Spacious rooms available for short or long term nursing, residential or dementia care

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Awards / Recognitions (7)

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