Abbotsleigh Mews Care Home

Old Farm Road East, Sidcup DA15 8AY
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9.6 103 Reviews
  • Abbotsleigh Mews Care Home, Sidcup
Abbotsleigh Mews is a purpose-built care home, welcoming those in need of nursing, residential and dementia care.
Short stay, convalescence and palliative care also available.

The home is arranged into different houses for different types of care and is surrounded by beautiful landscaped grounds. Residents also have a choice of lounge and dining areas, a sensory room and activities rooms.

Registered nurses and well-trained care assistants know that it's important to create a friendly atmosphere at the home, giving all residents as much independence as possible, while also making sure that they have all the care and help they require.

Residents are served nutritious meals that are tailored to individual diet plans. Afternoon tea and fresh fruit platters are popular, as are homemade cakes.

A versatile activities programme aims to help residents maintain their independence as long as possible. Residents can enjoy a wide range of hobbies, coffee mornings, outings, music and other games, arts and crafts as well as weekly visits from the neighbouring nursery and part of an ongoing initiative to help bring old and young people together.

Follow the home on Facebook to find out more about the great things that go on day to day - search 'Bupa UK Abbotsleigh Mews Care Home'.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 120 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Christen San Pedro (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (120)

Visiting

  • The bus stop outside will soon take you into Sidcup, just a mile away. Within easy reach are Chislehurst Caves and lovely walks at Scadbury and Danson parks. The Royal Observatory Greenwich, Canary Wharf and the O2 are also less than ten miles away.

Parking

  • Lots of on-site parking available.

Abbotsleigh Mews Care Home Reviews (103)

Total of 103, showing 21-40
9.6

Abbotsleigh Mews Care Home has a Review Score of 9.6 (9.631) out of 10, based on 23 reviews in the last 2 years. Over all time Abbotsleigh Mews Care Home has 103 reviews.

Overall Experience

  • 75
  • 25
  • 3
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Date Published

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Review from Lyn W (Daughter of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and are helping Mum and family in any way, making Mum feel as comfortable as possible and she is enjoying her stay here.

Reply from Eden Tomlinson, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make Mum's stay as comfortable as possible.

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Review from S B (Wife of Resident) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family new to the home home we are very pleased with almost every aspect. Dad is well cared for and if we ever have any concerns we feel as a family we are listened to. Dad said he loves the home and is happy. At the moment we know medication is being reviewed for the best way Dad can get a good
nightly sleep without being drowsy the next day. One staff member in particular is the epitome of care.

Reply from Eden Tomlinson, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Dad with the best possible care.

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Review from Kathy I (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident since August 2023. The staff have been fantastic, they are all so caring and are looking after my mum incredibly well. Her room is always clean and they ensure she is treated with respect and dignity. She has vascular dementia and at times becomes anxious and confused, they
always reassure her and comfort her when needed. Knowing she is being well cared for and in a safe environment is such a relief and support.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible and we look forward to seeing you again soon.

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Review from Joanne M (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to take the time to write and say how grateful and happy we were to secure a space in Abbotsleigh Mews for my dad. My dad has been with yourselves for nearly six weeks now and we have nothing but praise for the loving and caring way he is looked after by every single member of staff at Macmillan
House. He seems so happy and settled. My dad is hard of hearing but everyone makes an effort to chat with him and include him in everything! It is so refreshing to see how dedicated the staff are, they always seem to go over and above their job roles.
I would like to make a special mention to one staff member and the way she always seems to bring a smile to everyone’s faces not only the residents but the families as well. As well as seven other staff members but to be honest all the staff I have met provide care and support of the highest standard. Thank you.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your dad in our care and we hope Abbotsleigh Mews care home did everything possible to make the transition as easy as possible. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible. We hope to continue providing your loved one with the best possible care.

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Review from J D (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Abbotsleigh Mews Care Home for over two years. He is safe there. He is well looked after. His needs are well met. He gets plenty of fresh air and is engaged and entertained. The home has beautiful grounds and is clean and maintained with care. The staff truly care about him for
which I am immensely grateful.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. We are very happy to hear you can feel at ease with your father in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from L E (Daughter of Resident) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was staying at Abbotsleigh Mews Care Home between September 2022 until he died there in March 2023. He had Vascular Dementia and Alzheimer’s and was looked after incredibly well by all the staff. They were very kind to him and also my mother who visited regularly. Both rooms he had looked
out onto the garden, were always clean and suitable for his needs. We had looked at several homes before deciding on Abbotsleigh Mews. We cannot thank you enough for your kindness and compassion shown to us all during my father’s illness.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We are glad to help you and your family through such a difficult time. Hearing words like “Kindness” and “compassion” being used to describe our care is always to hear. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Mike E (Son of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to offer all the care home staff my, and my family's, profound gratitude for how they cared for my father who had dementia. He spent six months at the home, initially in the facility for mobile dementia patients and then in the one for those who were bed-bound, had limited mobility.
His
care really was exemplary as was the kindness and love shown towards my mother on her regular visits.
Dementia is such a cruel disease but all the staff provided care and support of the highest standard.
Sadly my father died last week but, given his dementia, it was as peaceful and compassionate a death as it could be.
During the days leading up to and on his death and in the months before, the care home staff demonstrated humanity at its very, very best. And for that, we are profoundly grateful. Thank you.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely review and we are saddened to hear about your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can feel at ease with your father in our care. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care. Thank you for choosing Abbotsleigh Mews for your stay.

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Review from Carol B (Daughter of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to say a huge thank you for the care and love you gave to our mum, nan, great nan. Your care and attention has been exemplary not only to our mum but also to us as a family and we cannot thank you enough.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Glenis S (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

During the last two months since Xmas Macmillan House has been very short of staff, which makes the tasks much harder for the small amount of staff that are working. My mum likes familiarity and gets upset when the carers she is used to move to other units or is not working on her end of the unit and
then she has to get used to other carers. I am very concerned that the internal doors are not working which makes it very difficult for residents and workers to manage, I have complained!

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Review from Ann A (Wife of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes my husband has no socks on when I come in. At weekends not so many staff are here to assist him in having drinks and left on own more than in the week. But all in all, he is well cared for and the staff are very friendly with activities for the clients.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Abbotsleigh Mews Care Home

Thank you for your feedback. We are happy to hear that you find your husband is well cared for at Abbotsleigh Mews. We will certainly pass your comments regarding his socks on to the management team.

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Review from C F (Daughter of Resident) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum's needs are taken of very well. Communication between staff and extended family is very good. Activities and very clean.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care. Please let us know if there is anything we can do to make her stay as comfortable as possible.

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Review from Linda B (Daughter-in-law of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I leave this review on behalf of all of my mother-in-law's family. My mother-in-law was transferred to the MacMillan Unit at Abbotsleigh Mews Care Home for end-of-life care, sadly she was only there 2 days before she passed. But in that time she received more compassion, dignity and care than she had
from the hospital she was transferred from. Our only regret is that we could not of gotten her transferred sooner so she could have witnessed for herself and appreciated the outstanding care of the staff involved in looking after her. They constantly ensured she was clean, comfortable and without pain. As a family, we could ask no more. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you you taking the time to leave us your comments and we are saddened to hear about your loss. We are glad to have helped you and your family through such a difficult time and we hope you will go away from this feeling like your mother-in-law received the best possible care.

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Review from Dorne W (Daughter of Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been in this care home for just over a week. The dedication, care and love that he has received from the floor staff are second to none. It has made Dad's transition from hospital to care home very smooth. A huge smile has returned to my dad's face, which is something that I thought
had disappeared.
Dad, being hard of hearing and only having a peripheral vision, has obviously come with its difficulties with communication. This does not stop the team from getting down to his level of having a chat, rubbing his hand and making him feel included.
I cannot rate the management section as I have not had the opportunity to meet with them. This is something that may happen in the future as it is still early days.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We hope Abbotsleigh Mews Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “the dedication, love and care that he has received from the floor staff are second to none”, being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from John L (Partner of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this place to anybody. The service I've had personally has been first-class. Good food, good service (personal) and perfect. The room and toilets are spotless and easy to parking.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from C M (Daughter of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum was in the lounge enjoying interacting with the entertainment, laughing and singing. Seeing my mum so happy is wonderful, having entertainment there really brings the residents to life.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your mum in our care and that she enjoys interacting with the entertainment provided. Thank you for choosing Abbotsleigh Mews Care Home.

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Review from S B (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff (including managers) on the Macmillan unit are friendly, enthusiastic and positive. They have an excellent understanding of each resident's individual needs and are prepared to go the extra mile to meet these. The staff provide residents with a wide range of activities and are very approachable
and readily available to answer and address any concerns and queries. I would like to see more of the managers at the care home as a whole more often around the home.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care and if there is anything more we can do to make them feel as comfortable as possible, please don't hesitate to let us know.

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Review from D C (Son of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, caring and they make time. Good food and the home is clean and tidy. Good communication with staff and manager. I feel happy and confident she is here.

Reply from Fran Donno, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Review from Janet D (Daughter of Resident) published on 20 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for 8 months with Dementia. Her care was above and beyond all we could expect from looking after her. She was happy with her new family and always looked very smart and clean. We thank all the staff at Calvin House and will miss seeing them all, always with a warm welcome when
we arrived.

Reply from Rebecca Kellegher, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for taking the time to leave your lovely comments. It is really pleasing to hear your mother was happy and cared for at Abbotsleigh Mews. Please feel free to call in and see us whenever you like.

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Review from J C (Daughter of Resident) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have been resident since early 2022. The care and compassion they have both received has been exemplary. It was traumatic for me as their only child, but the staff on Calvin House have all been wonderful and so supportive. A special thanks to four members of staff in particular.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your kind words. We hope Abbotsleigh Mews care home did everything possible to make the transition as easy as possible. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.

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Review from J F (Daughter of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are dedicated, kind and caring and have made a difficult circumstance much more bearable. I feel confident in leaving my mother in their good care which takes away some of the pressure from me. I feel that the staff have made an effort to get to know my mother as a person, not just an older
and infirm lady.

Reply from David Mclean, Customer Service Adviser at Abbotsleigh Mews Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your mother in our care. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Current Review Score: 9.6 (9.631)

Overview of Review Score

The Review Score of 9.6 (9.631) out of 10 for Abbotsleigh Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.673 for Abbotsleigh Mews Care Home is calculated as follows: ( (198 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 272 Ratings = 4.673

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.958 Points relating to the number of positive Reviews for Abbotsleigh Mews Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 120 registered maximum number of service users is 24. 23 Positive Reviews ÷ 24 = 0.958

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Mar 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 12 Aug 2025

Spacious rooms available for short or long term nursing, residential or dementia care

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Awards / Recognitions (7)

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