Arbrook House Care Home

My mother was a resident at Arbrook Care Home for approximately 5-7 weeks, and throughout her stay we were very pleased with the standard of care she received. The grounds and gardens were particularly appreciated by both my mother and our family, providing a pleasant and welcoming environment. Every member of staff was attentive, compassionate, and treated my mother with dignity, respect, and genuine kindness. Their dedication was evident in all aspects of her care. We were especially touched by the wonderful birthday celebration they organised for her, which made the occasion truly special. Based on our experience, we would highly recommend Arbrook Care Home. On behalf of my father, myself, and our entire family, I would like to express our sincere gratitude to all the staff for their exceptional care and support during my mother's stay. Thank you for everything you did for her and for our family.

Jonathon, the manager and his management team are fantastic and extremely responsive.

Arbrook House is a wonder and special place! The staff are so genuinely caring, it's very special and heart-warming. The attention to detail is amazing. Everyone works as a team and doubles duties when required. I am so happy that my mother is getting such wonderful care! Thank you!!

I cannot praise AH highly enough. Above and beyond the glories of the physical environment, what is truly astonishing is the atmosphere in the place. The staff members are, without exception, friendly caring, engaged, eager to help, and quite evidently, happy to be working there. My wife had a career as a physio in care home and I visited many as a doctor, and both of us are massively impressed. Thank you so much.

My brother was admitted to Arbrook House in September until November 2025 as an end-of-life resident. The care, medical attention, and services bestowed upon him for the duration of his stay were second to none. The professional but personal approach by all management and staff made both my brother and family feel reassured that he was in the best place possible, right from the beginning of his stay through to the compassion and care shown when he sadly passed away. We will always remember your kindness shown to the very end of his life.

I have to say that it has exceeded our expectations so much so that Mum is quite sad to leave. She has made some lovely friends, and all the staff have been incredible. I would highly recommend.

Mum has settled very well into Arbrook House. The care provided has seen her health and wellbeing improve considerably. She is happy and well taken care of. Staff are friendly and helpful.

The Arbrook Team have looked after Dad so well since he arrived 4 years ago and as his dementia worsened. Initially he was able to participate in activities which he enjoyed and the staff have always been kind and patient. Towards the end when Dad really was very unwell he did not have any bed sores and the team were understanding and gentle. They were also helpful when we applied for funding and very attentive when he was dying. He died at the beginning of December 2025. I would highly recommend Arbrook mainly because of the team which is the most important aspect of care.

My mum, was here Nov-25 and sadly passed away at Arbrook. She stayed about a month and she was treated very well indeed. The staff are extremely friendly, helpful and paid attention to my mum's needs. I am very grateful she was in their care. Food in the restaurant was decent and facilities clean and tidy. Thank you.

Otherwise, Arbrook House is an excellent care home.

Chef produced the most wonderful pureed meals for him - even though his time there was short - the staff knew that he was a real trooper. I was there every day, and there was always a good feeling as you walked through the doors. Beautiful surroundings, wonderful staff, nothing was too much trouble, they went above and beyond. It is a good place to be if you need care.

I have been impressed by the way the staff continuously assess the potential needs and preferences of the resident I know and offered care and support with understanding and patience, ensuring his dignity is maintained. The staff are always concerned and willing to listen to ensure the care they give is of a high standard.

After over a year, we are still so pleased with the care that my mother is receiving. The home is run with a tremendous sense of family, and the staff do everything to make the residents feel cared for, respected, safe and valued. The management team are amazing and responds to anything quickly and efficiently to ensure the highest level of care. I can wholeheartedly recommend Arbrook House, and frequently do. Thank you so much for doing such a good job.

I was accepted by Arbrook House Care Home after many other homes would not cope with me and my renal dialysis. I have settled happily.

Having checked out a number of care homes before Arbrook, we are delighted with the choice we made. Arbrook lives up to all our expectations of a nursing home, and my wife settled in and is as happy as we can expect due to her unfortunate condition. Everyone here is very caring and she seems to be attached to everyone. She eats well, which is a surprise because before she came, she hardly ate at all.

My husband has been a resident in Arbrook House for just over 1 year. He is suffering from multiple health issues vis: immobility, incontinence, dementia and an autoimmune skin condition. He requires 24-hour care, which is provided at Arbook by professional management, efficient nursing and extremely caring "care staff", who look after his complex needs, always with a smile and a helpful attitude, even when confronted with a work load. I feel he is in "safe" hands and a happy environment.

All the staff at Arbrook do an excellent job. They are continuously looking for ways to improve and always follow up on feedback and suggestions. The food options are outstanding. The grounds are stunning, and it is a lovely, caring environment. Residents are well looked after, with all their needs met, no matter how big or small their requests are. The staff always find a way to try to accommodate them.

My father was a resident in Arbrook House Care Home since 2017 until his recent death. I have the highest regard for Arbrook. My father was so well looked after by a very caring and professional team. The facilities are excellent and the rooms are great. He also loved the beautiful gardens. Thank you so much for everything.

The holistic support was a great comfort and relief to us. Furthermore, the management team were always seeking and responsive to feedback. We would recommend this hope highly and are very grateful to everyone associated with the home and wider firm.

Respite care was a pleasant experience, and I tried to make the most of what was available. Care was kind and caring, but care givers were often under pressure because of staff shortages, resulting in them feeling overworked, and residents let down having to wait for most basic of personal needs to be addressed. I enjoyed interacting with the staff, particularly the younger ones from foreign countries. I was very touched on receiving a card and flowers for my birthday just after arrival which was very thoughtful and much appreciated. The grounds are very attractive but unfortunately access to the lake and surrounding area is poor, the right-hand path was closed for the 5 weeks of my stay. The left side path is steep with a gate difficult to operate, not ideal. Goose droppings everywhere are very unpleasant. General maintenance can be an issue as painfully slow. Access for visitors is very welcoming and relaxed, lunch with residents possible and tea and biscuits always available, drinks and ice cream on a hot day a bonus and greatly enjoyed! Food was good on the whole but weekly menus are very unbalanced e.g. lots of pies/pastry dishes or pasta dishes in quick succession and the vegetables always overcooked! Lunch for carers needs to be scheduled so that residents can be taken back to their rooms without a frustrating wait.