Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE
Review Us
9.8 102 Reviews
  • Arbrook House Care Home, Esher
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.

Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.

The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.

The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.

As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.

Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1980

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.


These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jonathan May (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is just a mile from the attractive town of Esher and close to Sandown Park Racecourse. There are several golf courses nearby, and it's also within easy reach of the National Trust’s Claremont Landscape Garden and The Homewood


    The home is proud to be a part of the ‘Research Ready Care Home Network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Arbrook House Care Home Reviews (102)

Total of 102, showing 1-20
9.8

Arbrook House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 41 reviews in the last 2 years. Over all time Arbrook House Care Home has 102 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

Our mother was admitted to Arbrook house, in the later stages of her life. We (myself, my sister and brother), were very grateful to admit our mum into somewhere so pleasant. The home is lovely, as are the grounds, and all the staff creating a pleasant and caring environment.
Our mother's needs changed
over time, and the nurses and wider team knew exactly how to adapt the care she needed, giving her a dignified stay in challenging circumstances. The staff's support also extended to ourselves, ensuring we had everything we needed, including meals and allowing us to stay with our mum as she approached the end of her time.
The holistic support was a great comfort and relief to us. Furthermore, the management team were always seeking and responsive to feedback. We would recommend this hope highly and are very grateful to everyone associated with the home and wider firm.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Arbrook House Care Home

Thank you so much for taking the time to leave us this lovely review. We are sorry for your loss but we hope that the high standard of care your Mum received in her final days at Arbrook House was of comfort to you and the family. Thank you again for your kind recommendation.

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Overall Experience  Overall Experience 4.0 out of 5

Respite care was a pleasant experience, and I tried to make the most of what was available. Care was kind and caring, but care givers were often under pressure because of staff shortages, resulting in them feeling overworked, and residents let down having to wait for most basic of personal needs to
be addressed. I enjoyed interacting with the staff, particularly the younger ones from foreign countries. I was very touched on receiving a card and flowers for my birthday just after arrival which was very thoughtful and much appreciated. The grounds are very attractive but unfortunately access to the lake and surrounding area is poor, the right-hand path was closed for the 5 weeks of my stay. The left side path is steep with a gate difficult to operate, not ideal. Goose droppings everywhere are very unpleasant. General maintenance can be an issue as painfully slow. Access for visitors is very welcoming and relaxed, lunch with residents possible and tea and biscuits always available, drinks and ice cream on a hot day a bonus and greatly enjoyed! Food was good on the whole but weekly menus are very unbalanced e.g. lots of pies/pastry dishes or pasta dishes in quick succession and the vegetables always overcooked! Lunch for carers needs to be scheduled so that residents can be taken back to their rooms without a frustrating wait.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.

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Overall Experience  Overall Experience 5.0 out of 5

Our Mum was looked after at Arbrook House Care Home for the last 10 months of her life. She died in March 2025.
She needed full time supplementary oxygen support as she had Idiopathic Pulmonary Fibrosis.
I'd like to pay tribute to the manager and all of their team at Arbrook House for the wonderful,
care and support they provided Mum.
She was very happy there. Everyone, from the nursing and care staff, to the catering staff and the maintenance staff all deserve our praise and grateful thanks.
I have no hesitation in recommending Arbrook House to anyone considering a nursing or care home for their loved one.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. It is lovely to hear that your Mum was very happy at the home. Hopefully you will go away from this feeling like your Mum received the best possible care. We will certainly pass your comments on to the manager.

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Overall Experience  Overall Experience 5.0 out of 5

Items marked good are not a downgrade but we are unable to utilise and have had no previous experience.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your review. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.

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Overall Experience  Overall Experience 5.0 out of 5

My mother, a Quadriplegic with complex needs lived at Arbrook House for 8 years till her recent death at 104yrs. She was very happy, relaxed & comfortable there. She liked the friendly caring staff, her bright room, extensive grounds & fresh foods tailored to her needs. The ongoing physio support maximised
her mobility. She could not have been in a better familiar place with her well trained care team who knew her well & were very practiced about End of Life care, working closely with the hospice. The home deserves its Outstanding CQC rating

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

Thank you for your lovely review. We are saddened to hear about your loss of your Mother. It is lovely to hear that your Mother felt happy, relaxed and comfortable at our home. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your lovely comments on to the manager at Arbrook House Care Home.

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Overall Experience  Overall Experience 5.0 out of 5

Mum's so happy living at Arbrook House Care Home. Her room looks over the gorgeous patio garden. She loves her visits down to the lake to feed the ducks. She enjoys her lunches with her table of friends. She particularly loves the harpist & the celloist when they do concerts. I wish there was a dedicated
meal plan for diabetics. There must be a lot of residents with type 2 diabetes who would also benefit. She really enjoys her time with the physio who provides 1-2-1 sessions twice a week.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear about Mum feeding the ducks at the lake. We hope to continue providing your Mum with the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Arbrook House just over a month ago, under palliative care and I cannot express enough how much of a weight has been lifted off our shoulders. Despite her failing health, she is the happiest she ahs been in months and to see her so well looked after is true peace of mind. Every member
of staff, from management through to the gardener, chef, handiman, cleaning staff and of course the wonderful carers and nurses has been outstanding in every way. Thank you.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

It is so lovely to hear you are feeling at ease knowing your Mum is receiving the best possible care from all our staff at Arbrook House. We appreciate you taking the time to leave us your comments and will certainly pass them on to the home's manager.

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Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Arbrook House for 8 years.
I cannot rate the care, compassion and kindness shown to her by all staff highly enough.
Nothing has been too much trouble.
The patience of all the carers and the professionalism of all managerial staff is outstanding.
I was always
made to feel welcome and no one was ever too busy to stop and chat with me.
I would especially like to mention the dignity that my mother was shown in her final days.
Thank you so much to everyone at Arbrook House.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is so wonderful to hear that your Mother received such high standards of care and support during her stay at Arbrook House. We are happy to hear you felt like a part of our Arbrook House family. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

Our family wanted to hold a 'Marriage Blessing' early for their father who unfortunately might not be around when the actual wedding takes place. The whole Arbrook team embraced this suggestion of an event and went over and above anything we had thought of. The events organiser put all his creative
skills and energy into making the afternoon not only beautiful and moving but a day to remember forever. They even brought in a very talented harpist who played all afternoon.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

Thank you for your lovely review. It is great to hear that Arbrook House Care Home did everything possible to make your day successful and that your father could be part of that. We hope to continue providing your loved one with the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent from the carers to the office staff, cleaners, laundry, and kitchen staff. In fact, everyone made him and us welcome. Nothing was too much trouble, I am so grateful
to each and every one of you who made his final 2 months as comfortable as you could. Much love.

Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about the loss of your husband. It is always nice to hear from family members feeling like their loved ones were cared for and looked after. It is great to hear that the care you received was excellent.

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Overall Experience  Overall Experience 4.0 out of 5

We moved my father here when he lost his ability to walk at age 78. Although he may never get used to his new life completely, he has settled in well and we are so grateful for the sincere care he receives. My father has complicated health needs and we find the nurses do a good job of keeping his wounds
and dressings clean and taking photos to keep track. The only thing I would change is that the carers could provide manual hands-on movement daily as he doesn't voluntarily move his own body. Also adding an in-home psychotherapist, masseuse and support during continuous care appeals by keeping more accurate and detailed notes would be helpful.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your review. We are glad to help you and your family through such a difficult time. We have a genuine regard for all of our residents. We will discuss your feedback with the home's manager to help them continually improve their service.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, wonderful caring staff, great facilities, beautiful surroundings. I cannot recommend a more beautiful, wonderful place and it deserves 10 out of 10.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. We hope to continue providing your loved one with the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

I have been here for 3 weeks and all I can say is that everyone was so kind and considerate, thank you. The food was wonderful. The carers and nurses were so understanding and patient, thank you. I feel so much better having stayed here for the 3 weeks, again thank you.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you could feel at ease in our care. Thank you for choosing Arbrook House for your stay.

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Overall Experience  Overall Experience 5.0 out of 5

Having seen my brother go through the horror of dementia, from a happy, functioning, healthy family man, whose life was curtailed between March and October 2024 in the cruellest way, with no ability to get much out of life, unable to communicate or react to family members. The staff of this lovely care
home made it all bearable, with such care, humour and expertise and as important, sympathy. We couldn't have asked for better treatment, never to be taken for granted and so appreciated.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Brother in our care. We hope to continue providing your loved one with the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

Regarding food, the chefs do their best with what is supplied. The meat is not good quality.
I find the staff and management excellent and the care I receive also. I cannot fault anything other than the quality of the meat supplied.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your kind words. It is always nice to hear from residents feeling like they are cared for and looked after. We will discuss your feedback with the home's manager to help them continually improve their service. Please let us know if there is anything we can do to make your stay as comfortable as possible.

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Overall Experience  Overall Experience 5.0 out of 5

As soon as I visited Arbrook House Care Home, with a view to my husband becoming a resident, I knew Arbrook was for us. From the start, my husband and myself and the members of our families have been treated with extreme kindness and respect. I have been able to feel secure during the 17 months knowing
my husband was completely looked after.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your husband in our care. Thank you for choosing Arbrook House for your Husbands stay.

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Overall Experience  Overall Experience 5.0 out of 5

I went to view Arbrook House with my wife and we were very impressed with the warm welcome we received. We were shown all the amenities that are available and the room that was being offered to us. The residen experience manager and all the staff we met and have since met have shown a very caring and
positive manor as well as a professional approach. The house is kept in an immaculate state of cleanliness and the decoration is excellent, the grounds are a joy to see. My sister has been in Arbrook now for just over 5 weeks. She has a ground floor room which is ideal for her needs. She assures us that all the staff, whether nursing or caring, are very kind and very helpful. As a family we are delighted to see that my sister is happy and so well cared for.

Reply from Rosie Smith, Customer Advisor at Arbrook House Care Home

Thank you for taking the time to leave the staff at Arbrook House Care Home such a lovely review. We are thrilled to hear that both your wife and yourself were impressed by the home's warm welcome and atmosphere. It is wonderful to hear our staff described as "positive", "caring" and "professional". We are so pleased that your sister has settled in well at the home and that her needs are so well cared for. We wish you all well and hope that your sister continues to enjoy her stay within the care home. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

My Father spent his final few months at Arbrook. The care he received was above and beyond. Residents are treated with kindness and respect. The management is approachable, available always, and responsive. Relatives are welcomed with open arms to have lunch and become part of the Arbrook family.

Reply from Rosie Smith, Customer Advisor at Arbrook House Care Home

Thank you for taking the time to leave the staff at Arbrook House Care Home such a lovely review. Firstly, I would like to offer my condolences to you and your family on your Father's passing. We are pleased that in his final few months, the staff was able to provide some comfort and exemplary care to your Father. Thank you so much for being a part of the Arbrook family and best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Following an inspection visit to Arbrooke House we were immediately impressed with everything. From reception, bedrooms, dining room, lounge and outside areas. An assessment by the manager was comprehensive resulting in early occupation. We have found all staff to be happy friendly people which makes
for a really nice comforting environment for my wife and me as her carer/husband. The quality and variety of food are excellent and the cooking staff are particularly accommodating to meet our every need.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your kind review. It is lovely to hear that you are impressed with the high standards of care provided at Arbrook House Care Home. It is always wonderful to hear words like "Happy" and "Friendly" being used to describe our staff. We hope to continue providing your loved one with the best possible care.

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Overall Experience  Overall Experience 5.0 out of 5

What a fantastic experience my mum had while staying at Arbrook House, following an injury.
Being sight impaired, her challenges are somewhat different maybe to others, so this was a consideration for us as a family choosing the correct environment for her. The staff were exceptional, they were kind,
caring and treated Mum with dignity and empathy. Nothing was too much trouble. The home is fantastic, it's clean and has beautiful gardens which the staff ensured Mum enjoyed. There was entertainment every morning, lovely meals and I can honestly say she really didn't want to leave. I will always be grateful for the wonderful care you gave to Mum and want to thank the whole team at Arbrook, you are outstanding.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your review. We are very glad to hear the staff did everything possible to help your mum transition into respite care, and made sure she was always included within the home's activities. Thank you for choosing Arbrook House for your loved one's stay.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Arbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Arbrook House Care Home is calculated as follows: ( (377 Excellents x 5) + (91 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 481 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbrook House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.

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Awards / Recognitions (7)

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Meet the Team (2)

Jonathan

Jonathan May

Job Title: Home Manager

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Shelan

Shelan Murad

Job Title: Resident Experience Manager

Joined: 2012

I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.


I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.


Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.

Frequently Asked Questions about Arbrook House Care Home

What types of Care is Arbrook House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Arbrook House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Arbrook House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbrook House Care Home to the centre of Esher?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service - more info.