Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE
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9.7 114 Reviews
  • Arbrook House Care Home, Esher
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.

Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.

The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.

The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.

As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.
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Care Provided by Arbrook House Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1980

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

The price(s) shown are provided by the care home. Contact Arbrook House Care Home for full pricing details and T&Cs.

Contact Arbrook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Arbrook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jonathan May (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is just a mile from the attractive town of Esher and close to Sandown Park Racecourse. There are several golf courses nearby, and it's also within easy reach of the National Trust’s Claremont Landscape Garden and The Homewood


    The home is proud to be a part of the ‘Research Ready Care Home Network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Arbrook House Care Home Reviews (114)

9.7

Arbrook House Care Home has a Review Score of 9.7 (9.745) out of 10, based on 38 reviews in the last 2 years.
Over all time Arbrook House Care Home has 114 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Arbrook House Care Home
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Total of 114, showing 1-20
Review from Janet W (Sister of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was admitted to Arbrook House in September until November 2025 as an end-of-life resident. The care, medical attention, and services bestowed upon him for the duration of his stay were second to none. The professional but personal approach by all management and staff made both my brother
and family feel reassured that he was in the best place possible, right from the beginning of his stay through to the compassion and care shown when he sadly passed away. We will always remember your kindness shown to the very end of his life.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Hearing that our care has made a difference to you and your family is truly rewarding. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review from A B (Daughter of Resident) published on 5 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum required respite after a fall and subsequent hospital stay, and became a temporary resident in December. We carried out research of local homes and Arbrook, on paper, had all the offerings that mum required. The CQC ratings was also reassuring.
I have to say that it has exceeded our expectations
so much so that Mum is quite sad to leave. She has made some lovely friends, and all the staff have been incredible. I would highly recommend.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeThank you for your lovely review. We are so pleased that you chose Arbrook House for your mother's respite stay- it's great to hear that she had a good time. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from David H (Son of Resident) published on 29 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled very well into Arbrook House. The care provided has seen her health and wellbeing improve considerably. She is happy and well taken care of. Staff are friendly and helpful.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeWe're so grateful that you've taken the time to share your thoughts. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. We hope to continue providing your loved one with the best possible care.
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Review from Amanda E (Daughter of Resident) published on 9 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Arbrook Team have looked after Dad so well since he arrived 4 years ago and as his dementia worsened. Initially he was able to participate in activities which he enjoyed and the staff have always been kind and patient. Towards the end when Dad really was very unwell he did not have any bed sores
and the team were understanding and gentle. They were also helpful when we applied for funding and very attentive when he was dying. He died at the beginning of December 2025. I would highly recommend Arbrook mainly because of the team which is the most important aspect of care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeWe appreciate you taking the time to write this during what must be a very difficult time. It was our pleasure to have cared for your father over the past 4 years. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review from Justin C (Son of Resident) published on 5 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum, was here Nov-25 and sadly passed away at Arbrook. She stayed about a month and she was treated very well indeed. The staff are extremely friendly, helpful and paid attention to my mum's needs. I am very grateful she was in their care. Food in the restaurant was decent and facilities clean
and tidy. Thank you.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeWe're so grateful that you've taken the time to share your thoughts. We are saddened to hear about your loss and we are glad to hear that your Mum received such high standards of care and support during her stay. Providing peace of mind for families is one of our top priorities, so your words mean a lot. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Patricia L (Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care has been very good. Every single member of staff is kind, very capable, and totally non-judgmental. The activities are good and varied (like the music). My only criticism is the pureed food. I like that the chef purees the separate items separately, but the taste of the main ingredient is not
pleasant. suggest: add grated cheese, or anything to improve the taste.
Otherwise, Arbrook House is an excellent care home.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeWe appreciate you sharing your experience with our home. Providing kind and attentive care is in the heart of everything we do, so it's lovely to hear your feedback. Thank you for recognizing the effort our activities team put into creating meaningful moments with residents. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from Jenny S (Sister of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother spent the last week of his life at Arbrook House, a beautiful and caring environment, and he was so pleased to be 'back home'.
Chef produced the most wonderful pureed meals for him - even though his time there was short - the staff knew that he was a real trooper. I was there every day,
and there was always a good feeling as you walked through the doors. Beautiful surroundings, wonderful staff, nothing was too much trouble, they went above and beyond. It is a good place to be if you need care.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeYour review means a great deal to our team and we're so grateful you shared your experience. We are glad to help you and your family through such a difficult time. It's wonderful to know that you feel your loved one has been well cared for- that's exactly what we strive for. Mealtimes are such an important part of daily life and it's lovely to hear that you find them enjoyable. We are saddened to hear about your loss but we hope you go away from this experience feeling as though your loved one has received the best possible care.
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Review from Jane T (Niece of Resident) published on 30 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been impressed by the way the staff continuously assess the potential needs and preferences of the resident I know and offered care and support with understanding and patience, ensuring his dignity is maintained. The staff are always concerned and willing to listen to ensure the care they give
is of a high standard.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.
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Review from F C (Daughter of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After over a year, we are still so pleased with the care that my mother is receiving. The home is run with a tremendous sense of family, and the staff do everything to make the residents feel cared for, respected, safe and valued. The management team are amazing and responds to anything quickly and
efficiently to ensure the highest level of care. I can wholeheartedly recommend Arbrook House, and frequently do. Thank you so much for doing such a good job.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeWe're so grateful that you've taken the time to share your thoughts. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. Thank you for recognizing the care and dedication of our team. We hope to continue providing your loved one with the best possible care.
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Review from J B (Resident) published on 2 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was accepted by Arbrook House Care Home after many other homes would not cope with me and my renal dialysis. I have settled happily.
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeThank you for taking the time to leave your review. It is great to hear that Arbrook House Care Home could help with your care. We hope to continue providing yourself with the best possible care.
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Review from Graham S (Husband of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having checked out a number of care homes before Arbrook, we are delighted with the choice we made. Arbrook lives up to all our expectations of a nursing home, and my wife settled in and is as happy as we can expect due to her unfortunate condition. Everyone here is very caring and she seems to be attached
to everyone. She eats well, which is a surprise because before she came, she hardly ate at all.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. It is wonderful to hear that your Wife has settled in well and that she is happy and safe. We are very happy to hear you can feel at ease with your Wife in our care. We hope to continue providing your loved one with the best possible care.
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Review from Marie-Louise C (Wife of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident in Arbrook House for just over 1 year. He is suffering from multiple health issues vis: immobility, incontinence, dementia and an autoimmune skin condition. He requires 24-hour care, which is provided at Arbook by professional management, efficient nursing and extremely
caring "care staff", who look after his complex needs, always with a smile and a helpful attitude, even when confronted with a work load. I feel he is in "safe" hands and a happy environment.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely words. It is wonderful to hear that your Husband is receiving high standards or care and support during his stay at Arbrook House. We are so pleased to hear that your Husband feels like a part of our Arbrook House family and that he is happy. We hope to continue providing your loved one with the best possible care.
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Review from S D (Daughter of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Arbrook do an excellent job. They are continuously looking for ways to improve and always follow up on feedback and suggestions. The food options are outstanding. The grounds are stunning, and it is a lovely, caring environment. Residents are well looked after, with all their needs
met, no matter how big or small their requests are. The staff always find a way to try to accommodate them.
Reply from Natasha Burns-Leigh, Customer Service Advisor at Arbrook House Care HomeThank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We are happy to hear that your loved one is enjoying the lovely grounds and delicious food at Arbrook House. We will certainly pass your lovely comments on to the manager.
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Review from Peter G (Son of Resident) published on 21 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident in Arbrook House Care Home since 2017 until his recent death. I have the highest regard for Arbrook. My father was so well looked after by a very caring and professional team. The facilities are excellent and the rooms are great. He also loved the beautiful gardens. Thank you
so much for everything.
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeThank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear words like "Caring" and "Professional" being used to describe our Staff. Hopefully you will go away from this feeling like your Father received the best possible care.
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Review from Daniel W (Son of Resident) published on 11 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was admitted to Arbrook house, in the later stages of her life. We (myself, my sister and brother), were very grateful to admit our mum into somewhere so pleasant. The home is lovely, as are the grounds, and all the staff creating a pleasant and caring environment.
Our mother's needs changed
over time, and the nurses and wider team knew exactly how to adapt the care she needed, giving her a dignified stay in challenging circumstances. The staff's support also extended to ourselves, ensuring we had everything we needed, including meals and allowing us to stay with our mum as she approached the end of her time.
The holistic support was a great comfort and relief to us. Furthermore, the management team were always seeking and responsive to feedback. We would recommend this hope highly and are very grateful to everyone associated with the home and wider firm.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Arbrook House Care HomeThank you so much for taking the time to leave us this lovely review. We are sorry for your loss but we hope that the high standard of care your Mum received in her final days at Arbrook House was of comfort to you and the family. Thank you again for your kind recommendation.
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Review from J H (Respite Resident) assisted by family/friend published on 11 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Respite care was a pleasant experience, and I tried to make the most of what was available. Care was kind and caring, but care givers were often under pressure because of staff shortages, resulting in them feeling overworked, and residents let down having to wait for most basic of personal needs to
be addressed. I enjoyed interacting with the staff, particularly the younger ones from foreign countries. I was very touched on receiving a card and flowers for my birthday just after arrival which was very thoughtful and much appreciated. The grounds are very attractive but unfortunately access to the lake and surrounding area is poor, the right-hand path was closed for the 5 weeks of my stay. The left side path is steep with a gate difficult to operate, not ideal. Goose droppings everywhere are very unpleasant. General maintenance can be an issue as painfully slow. Access for visitors is very welcoming and relaxed, lunch with residents possible and tea and biscuits always available, drinks and ice cream on a hot day a bonus and greatly enjoyed! Food was good on the whole but weekly menus are very unbalanced e.g. lots of pies/pastry dishes or pasta dishes in quick succession and the vegetables always overcooked! Lunch for carers needs to be scheduled so that residents can be taken back to their rooms without a frustrating wait.
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like "Kind" and "Caring" being used to describe our Staff. Our resident's health and well being is an absolute priority. We will discuss your feedback with the home's manager to help them continually improve their service.
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Review from David S (Son of Resident) published on 4 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum was looked after at Arbrook House Care Home for the last 10 months of her life. She died in March 2025.
She needed full time supplementary oxygen support as she had Idiopathic Pulmonary Fibrosis.
I'd like to pay tribute to the manager and all of their team at Arbrook House for the wonderful,
care and support they provided Mum.
She was very happy there. Everyone, from the nursing and care staff, to the catering staff and the maintenance staff all deserve our praise and grateful thanks.
I have no hesitation in recommending Arbrook House to anyone considering a nursing or care home for their loved one.
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeThank you for taking the time to leave your review. We are saddened to hear about your loss. It is lovely to hear that your Mum was very happy at the home. Hopefully you will go away from this feeling like your Mum received the best possible care. We will certainly pass your comments on to the manager.
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Review from A M (Husband of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Items marked good are not a downgrade but we are unable to utilise and have had no previous experience.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave your review. Please let us know if there is anything we can do to make your loved ones stay as comfortable as possible.
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Review from Leonora T (Daughter of Resident) published on 14 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, a Quadriplegic with complex needs lived at Arbrook House for 8 years till her recent death at 104yrs. She was very happy, relaxed & comfortable there. She liked the friendly caring staff, her bright room, extensive grounds & fresh foods tailored to her needs. The ongoing physio support maximised
her mobility. She could not have been in a better familiar place with her well trained care team who knew her well & were very practiced about End of Life care, working closely with the hospice. The home deserves its Outstanding CQC rating
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeThank you for your lovely review. We are saddened to hear about your loss of your Mother. It is lovely to hear that your Mother felt happy, relaxed and comfortable at our home. It is always nice to hear words like "Friendly" and "Caring" being used to describe our Staff. Hopefully you will go away from this feeling like your loved one received the best possible care. We will certainly pass your lovely comments on to the manager at Arbrook House Care Home.
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Review from K V (Daughter-in-law of Resident) published on 14 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum's so happy living at Arbrook House Care Home. Her room looks over the gorgeous patio garden. She loves her visits down to the lake to feed the ducks. She enjoys her lunches with her table of friends. She particularly loves the harpist & the celloist when they do concerts. I wish there was a dedicated
meal plan for diabetics. There must be a lot of residents with type 2 diabetes who would also benefit. She really enjoys her time with the physio who provides 1-2-1 sessions twice a week.
Reply from Lisa Henderson, Customer Care Advisor at Arbrook House Care HomeWe appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is lovely to hear about Mum feeding the ducks at the lake. We hope to continue providing your Mum with the best possible care.
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Current Review Score: 9.7 (9.745)

Overview of Review Score

The Review Score of 9.7 (9.745) out of 10 for Arbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 38 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Arbrook House Care Home is calculated as follows: ( (347 Excellents x 5) + (86 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 447 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Arbrook House Care Home is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Apr 2026

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.

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Awards / Recognitions (8)

Meet the Team (3)

Jonathan

Jonathan May

Job Title: Home Manager

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Charito

Charito Romano

Job Title: Clinical Deputy Manager Joined: 2018

I am the Clinical Deputy Manager at Arbrook House, a role I stepped into on 8 August 2025 after joining Bupa in 2018. Since the beginning of my journey with Bupa, I have been committed to delivering high?quality, person?centred care and supporting the development of our teams.


I began my nursing career in the Philippines after completing my Bachelor of Science in Nursing at Wesleyan University. When I moved to the UK in 2002, I explored different areas of nursing, but it was within the care home sector that I truly found my calling. I was drawn to the continuity of care, the opportunity to build meaningful relationships with residents, and the ability to make a real difference in their quality of life.


My dedication to residents and colleagues was recognised early in my Bupa career. Just one year into my role, I was honoured to receive the British Empire Medal (BEM) from the late Queen Elizabeth II for my service during the COVID?19 pandemic. This recognition strengthened my passion for adult social care and inspired me to continue developing as a leader.


What I enjoy most about working in care is the privilege of making a positive difference every day. Being part of someone’s journey — especially at their most vulnerable moments — is something I truly cherish. I value the trust our residents place in us and the chance to support their families with compassion and reassurance.


Supporting my team is also a huge motivation for me. Helping others grow, guiding new nurses, and fostering a safe, positive environment gives me great fulfilment. Knowing that our care brings dignity, comfort, and joy to the people we look after gives my work deep meaning. For me, care is not just a job — it is a vocation.


I’m a proud mother of three wonderful children — Margarethe, Jericho, and Andrew — who inspire me every day. Family is central to who I am. Outside of work, I enjoy supporting Filipino organisations in the UK, taking part in cultural events, and promoting women’s empowerment, leadership development, and the growth of internationally educated nurses.


In my spare time, I love dancing, which helps me relax, express myself, and stay connected to my cultural roots. I also enjoy reading and attending professional development events that keep me inspired. Living locally in Esher allows me to stay closely connected to Arbrook House, our residents, and the team, giving me a strong sense of belonging and enabling me to support the home whenever needed.

Shelan

Shelan Murad

Job Title: Resident Experience Manager Joined: 2012

I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.


I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.


Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.

Frequently Asked Questions about Arbrook House Care Home

What types of Care is Arbrook House Care Home registered for?

Older Person Care is the registered (by the Care Quality Commission) category of Care.

How many Rooms does Arbrook House Care Home have?

There are 44 Single Rooms.

What are the Facilities & Services at Arbrook House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbrook House Care Home to the centre of Esher?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service - more info.