I am also endlessly grateful for the care, respect, and dignity that my father receivedMark G(Son of Resident/Service User)
Without doubt, they put the care in the term care home.S M(Daughter of Resident/Service User)
The entertainment is superb with such a variety of professional acts as well as in-house 'stars'.S E(Resident / Service User)
I am also endlessly grateful for the care, respect, and dignity that my father receivedMark G(Son of Resident/Service User)
Without doubt, they put the care in the term care home.S M(Daughter of Resident/Service User)
The entertainment is superb with such a variety of professional acts as well as in-house 'stars'.S E(Resident / Service User)
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.
Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.
The home provides a high standard...
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.
Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.
The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.
The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.
As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.
There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.
Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.
Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.
Contact Arbrook House Care Home to confirm what's included and get a personalised quote:
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact Arbrook House Care Home for full pricing details and T&Cs.
Arbrook House Care Home has a Review Score of 9.8 (9.787) out of 10, based on 35 reviews in the last 2 years.
Over all time Arbrook House Care Home has 118 reviews.
My mom was admitted towards her end of life, sadly passed away with love and care from all caring staff of Arbrook.
From the home manager, RGNs and care staff, they have shown my mom compassion and love and have to say that my mom had the best last days of her life at Arbrook.
My mom was admitted towards her end of life, sadly passed away with love and care from all caring staff of Arbrook.
From the home manager, RGNs and care staff, they have shown my mom compassion and love and have to say that my mom had the best last days of her life at Arbrook.
Thank you for your review of Arbrook House Care Home, we are pleased to hear that your mom was well cared for during her stay. We appreciate your comments on the staff and glad to hear that you have had a positive experience of the home. Your comments will be shared with the care home's manager, The Bupa Customer Care Team.
The home always feels full of life with many activities for the residents and many activities for the residents and many...
Above all the staff care for you as, I believe, they would want to be looked after themselves.
Thank you for your review of Arbrook House, I'm glad that your Mother felt comfortable during her stay. We are pleased to hear that you had a positive experience whilst your Mother was there and appreciate your comments of our staff and the home's entertainment. Our condolences, The Bupa Customer Care Team.
Management not here at weekends. There are 42 rooms and staff under pressure to cope with all the residents and agency staff have to be called in. The staff are caring, some exceptionally so. I have had to order some agency staff out of the room. Maintenance in bathroom very poor, washbasin sink...
Management not here at weekends. There are 42 rooms and staff under pressure to cope with all the residents and agency staff have to be called in. The staff are caring, some exceptionally so. I have had to order some agency staff out of the room. Maintenance in bathroom very poor, washbasin sink plug has broken chain, cupboard doors do not fasten. It takes some time to heat the water and more time to transfer water to the shower, hot water only lasts to 11.30am. Ordering of supplies very slow, frequent shortages of flannels, serviettes, drinks etc., told they will be here tomorrow. Summoning help by pressing 'bell' very slow. One can wait up to 1/2 an hour, one occasion I had to call "Help"!. It was another resident who got help for me. Chiropody service seen 23rd January and 18th April. Some night staff wear gloves to empty a commode, others do not, washing machine broke down January. Delay getting part, further delay for fixing.
We take all comments extremely seriously and are disappointed to hear that you are unsatisfied with your weekend experience at this care home. We will discuss your feedback with the home's...
Thank you for your review, we are pleased to hear about the positive experience you have had with our staff.We take all comments extremely seriously and are disappointed to hear that you are unsatisfied with your weekend experience at this care home. We will discuss your feedback with the home's manager to help them continually improve their service. If you would like to discuss this in more detail, please contact our customer service team by emailing feedback@bupa.com. The Bupa Customer Care Team.
My thanks for the excellent care and customer service shown to my father during his all too brief stay at Arbrook House before his passing. I would pass on particular praise to the staff.
My thanks for the excellent care and customer service shown to my father during his all too brief stay at Arbrook House before his passing. I would pass on particular praise to the staff.
So sorry to hear of your loss, please accept our condolences. Thank you for your review and kind words.
Our friend was with your friendly home staff for about a month. He found the staff really helpful and caring. His friends were listened to and treated with respect.
The staff could not have been more accommodating as my friend sometimes got a little agitated, to say the least!
We have...
Our friend was with your friendly home staff for about a month. He found the staff really helpful and caring. His friends were listened to and treated with respect.
The staff could not have been more accommodating as my friend sometimes got a little agitated, to say the least!
We have enjoyed visiting my friend in these beautiful surroundings.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.
I found the staff very friendly and accommodating. A particular mention to the manager for his kindness and enthusiasm in caring, also the senior carer, a fantastic person where words are not enough. A shame I can't take her home with me! The grounds are beautiful, well kept but look natural.
I found the staff very friendly and accommodating. A particular mention to the manager for his kindness and enthusiasm in caring, also the senior carer, a fantastic person where words are not enough. A shame I can't take her home with me! The grounds are beautiful, well kept but look natural.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and staff.
I have now had two relatives who have chosen Arbrook House for respite after extended stays in hospital.
The surrounding beautiful gardens are well tended, the rooms are designed for comfort and offer privacy or a place to entertain family or friends.
But the staff, from the carers and...
I have now had two relatives who have chosen Arbrook House for respite after extended stays in hospital.
The surrounding beautiful gardens are well tended, the rooms are designed for comfort and offer privacy or a place to entertain family or friends.
But the staff, from the carers and support staff to the chefs and nurses are the jewel in the crown! Professional, kind, supportive and dedicated to their patients.
Thank you for your review and kind words about our staff. It is lovely to hear that your relatives enjoyed their stay with us and I hope that their health has improved.
My husband came to Arbrook House only 3 weeks ago having been in various hospitals for the past 9 months. I can only say that every single person, from the moment we arrived, was shown such kindness, care and total dedication. It humbles us as a family to witness this and we are so happy that we...
My husband came to Arbrook House only 3 weeks ago having been in various hospitals for the past 9 months. I can only say that every single person, from the moment we arrived, was shown such kindness, care and total dedication. It humbles us as a family to witness this and we are so happy that we chose Arbrook House for my husband.
Thank you for your review. I'm so glad to hear that your husband has been shown nothing but kindness and care since he came to stay with us. I hope is is settling in ok and that you and your family have peace of mind knowing that he is well cared for.
After one week, I am very satisfied with my choice of Arbrook for my mother-in-law who has heart failure. The manager has been impressive, caring, swift to act and good in communicating, from hospital discharge to care home admission and in subsequent attentiveness.
Staff are courteous, patient...
After one week, I am very satisfied with my choice of Arbrook for my mother-in-law who has heart failure. The manager has been impressive, caring, swift to act and good in communicating, from hospital discharge to care home admission and in subsequent attentiveness.
Staff are courteous, patient and helpful. They have such a tough job but manage to do it with a smile on their faces.
The care home has pleasant gardens, corridors can be noisy - but on the whole, we are satisfied, very much, at this point. Thank you.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.
The funeral directors subsequently told us he had been collected at 11pm...
The funeral directors subsequently told us he had been collected at 11pm Friday. It would have been nice if the care home had phoned us on Saturday morning.
So sorry to hear of your loss. Please accept our condolences. Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
My husband came to Arbrook as he has advanced MS. The home is very comfortable and friendly. The staff are very kind and helpful. The surroundings are totally beautiful, with enormous landscaped gardens, complete with a lake. The accommodation is very comfortable with every need seen to. The food...
My husband came to Arbrook as he has advanced MS. The home is very comfortable and friendly. The staff are very kind and helpful. The surroundings are totally beautiful, with enormous landscaped gardens, complete with a lake. The accommodation is very comfortable with every need seen to. The food is prepared by an excellent chef and is wonderful. Altogether, the best nursing home possible.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and that the home met all the standards and we appreciate your comments about our home and will share your comments with the home’s manager.
The Bupa Customer Care Team.
My husband was a redient at Arbrook House Care Home from 28th July 2016 until she passed away on the 27th September 2016. I cannot fault the care he was given. Arbrook House has an amazing team of nurses and carers who go above and beyond to look after both resident and family.
My husband was a redient at Arbrook House Care Home from 28th July 2016 until she passed away on the 27th September 2016. I cannot fault the care he was given. Arbrook House has an amazing team of nurses and carers who go above and beyond to look after both resident and family.
Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. Please accept our condolences. The Bupa Customer Care Team.
Very good, my father is kept clean and his room is clean.
Very good, my father is kept clean and his room is clean.
Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team
towards being grumpy and down...
towards being grumpy and down right rude which is not very welcoming. It does take quite a long time for staff to answer the bell. If possible it would be a good idea to get the council to install traffic lights at the gates.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
This nursing home has exceeded all of my expectations from the management to the cleaning staff, from the house itself to the well kept rooms. The standards are kept close to perfection.
This nursing home has exceeded all of my expectations from the management to the cleaning staff, from the house itself to the well kept rooms. The standards are kept close to perfection.
I have had parents resident at Arbrook House since September 2013. Initially I had some concerns about staffing levels and communication both between staff at the home and with myself. In the past year there have been significant improvements in the physical environment and staffing levels and I...
I have had parents resident at Arbrook House since September 2013. Initially I had some concerns about staffing levels and communication both between staff at the home and with myself. In the past year there have been significant improvements in the physical environment and staffing levels and I feel much more able to work in partnership with the staff about my parents care. This is now a warm, caring and supportive environment in which the recent death of my father was handled with great sensitivity and I have confidence that the future care needs of my mother will be fully met.
Arbrook House Nursing home must be one of the best nursing homes in the country. I went to see my brother who had a severe stroke, at least six days a week over a year. My brother was treated with sensitivity and kindness by all the staff. He was always asked by the carers if he wished to go to...
Arbrook House Nursing home must be one of the best nursing homes in the country. I went to see my brother who had a severe stroke, at least six days a week over a year. My brother was treated with sensitivity and kindness by all the staff. He was always asked by the carers if he wished to go to activities or into the lounge/dining room etc. Whenever possible his wishes were accepted. He had a terrible year and he was unable to do anything for himself, but he could not have been cared fro in any better way. To me as a relative it became second home and I now miss going there more than I can tell you. I think the carers are wonderful but grossly underpaid.
I was very pleased with the care, compassion and attention that all staff paid to my mother in the six weeks she was at Arbrook House. We were always welcomed on arrival by all staff we met and kept updated on her condition. It was of great comfort to us that the whole team has my mothers best...
I was very pleased with the care, compassion and attention that all staff paid to my mother in the six weeks she was at Arbrook House. We were always welcomed on arrival by all staff we met and kept updated on her condition. It was of great comfort to us that the whole team has my mothers best interests to the fore.
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.
Arbrook House Bupa Care Home has held a blessing ceremony for resident, Gareth Jones’s son, ahead of his summer wedding. Gareth told carers at Arbrook House about his son’s forthcoming...
The deputy manager of Arbrook House Bupa Care Home proudly participated in leading representatives of the Philippines at this year’s London News Year’s Day Parade (LNYDP). Charito Romano, deputy manager...
There are no upcoming events for Arbrook House Care Home.
There are no accreditations posted yet for Arbrook House Care Home.
I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.
I am the Clinical Deputy Manager at Arbrook House, a role I stepped into on 8 August 2025 after joining Bupa in 2018. Since the beginning of my...
I am the Clinical Deputy Manager at Arbrook House, a role I stepped into on 8 August 2025 after joining Bupa in 2018. Since the beginning of my journey with Bupa, I have been committed to delivering high?quality, person?centred care and supporting the development of our teams.
I began my nursing career in the Philippines after completing my Bachelor of Science in Nursing at Wesleyan University. When I moved to the UK in 2002, I explored different areas of nursing, but it was within the care home sector that I truly found my calling. I was drawn to the continuity of care, the opportunity to build meaningful relationships with residents, and the ability to make a real difference in their quality of life.
My dedication to residents and colleagues was recognised early in my Bupa career. Just one year into my role, I was honoured to receive the British Empire Medal (BEM) from the late Queen Elizabeth II for my service during the COVID?19 pandemic. This recognition strengthened my passion for adult social care and inspired me to continue developing as a leader.
What I enjoy most about working in care is the privilege of making a positive difference every day. Being part of someone’s journey — especially at their most vulnerable moments — is something I truly cherish. I value the trust our residents place in us and the chance to support their families with compassion and reassurance.
Supporting my team is also a huge motivation for me. Helping others grow, guiding new nurses, and fostering a safe, positive environment gives me great fulfilment. Knowing that our care brings dignity, comfort, and joy to the people we look after gives my work deep meaning. For me, care is not just a job — it is a vocation.
I’m a proud mother of three wonderful children — Margarethe, Jericho, and Andrew — who inspire me every day. Family is central to who I am. Outside of work, I enjoy supporting Filipino organisations in the UK, taking part in cultural events, and promoting women’s empowerment, leadership development, and the growth of internationally educated nurses.
In my spare time, I love dancing, which helps me relax, express myself, and stay connected to my cultural roots. I also enjoy reading and attending professional development events that keep me inspired. Living locally in Esher allows me to stay closely connected to Arbrook House, our residents, and the team, giving me a strong sense of belonging and enabling me to support the home whenever needed.
I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator...
I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.
I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.
Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.
I joined Bupa on 30th March and have been working as an Activities Coordinator since then. Although I am relatively new to the role, I have quickly...
I joined Bupa on 30th March and have been working as an Activities Coordinator since then. Although I am relatively new to the role, I have quickly developed a strong passion for creating meaningful and engaging experiences for residents.
Before entering the care sector, I worked primarily in trade and warehouse roles. However, during the COVID-19 pandemic, work in those industries became limited, prompting me to explore new opportunities. This led me to take on a role as a Healthcare Assistant, where I discovered a genuine interest and passion for supporting others. That experience inspired me to continue developing my career in care, ultimately progressing into my current role as an Activities Coordinator. I find the work incredibly rewarding and take great pride in contributing to residents’ wellbeing and quality of life.
The most fulfilling aspect of my role is knowing that I can make a positive difference to someone’s day. Whether through organising activities, providing companionship, or simply sharing a conversation, I value the opportunity to bring joy, comfort, and engagement to residents.
I live locally to the home and feel proud to be part of the Arbrook team, which I believe is one of the best care homes in the area. Outside of work, I have a strong passion for wildlife, nature, and photography. I enjoy spending my free time capturing landscapes and wildlife through photography, as well as staying active with hobbies such as boxing, hiking, wild camping, and exploring new places. I also enjoy learning new skills and continuously challenging myself both personally and professionally.
I am a registered general nurse and also a finance administrator.
I started working as a registered nurse for Arbrook House in January 2016 and have...
I am a registered general nurse and also a finance administrator.
I started working as a registered nurse for Arbrook House in January 2016 and have just celebrated my 10-year service with Bupa.
I am in my second year working as a finance administrator at Arbrook House.
I moved to the UK from the Philippines in 2009 and began my career in the care sector as a student, and began working as a care assistant. My experience in the care home sector inspired me to pursue professional registration as a nurse, allowing me to combine my nursing qualifications with hands-on health care experience.
In 2012, I became a registered nurse, and in 2015, I completed an MSc in Nursing and Healthcare at the University of West London. In 2016, I started working at Arbrook House as a nurse, and I have continued to grow professionally within the organisation ever since.
I am grateful to Arbrook House for the ongoing support and opportunities that have enabled me to develop my career and contribute meaningfully as a member of the healthcare team.
What I enjoy most is being able to use my skills and experiences to deliver the care and support that enables residents to meet their daily living needs. I also find it rewarding to support and work alongside colleagues, helping them to be effective and confident members of the care team.
Outside of work, I value spending time with my family and friends. Although my family is based in the Philippines, I am grateful for technology, which allows me to stay closely connected with them despite the distance. I also enjoy spending time with friends and relaxing at home, particularly watching films, which helps me unwind and reflect. I live locally to Arbrook House, and being part of the local community enables me to build strong connections with the people we support.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service -what an Enhanced Service includes.