Arbrook House Care Home

I have no hesitation in recommending Arbrook House to anyone considering a nursing or care home for their loved one.

Items marked good are not a downgrade but we are unable to utilise and have had no previous experience.

My mother, a Quadriplegic with complex needs lived at Arbrook House for 8 years till her recent death at 104yrs. She was very happy, relaxed & comfortable there. She liked the friendly caring staff, her bright room, extensive grounds & fresh foods tailored to her needs. The ongoing physio support maximised her mobility. She could not have been in a better familiar place with her well trained care team who knew her well & were very practiced about End of Life care, working closely with the hospice. The home deserves its Outstanding CQC rating

Mum's so happy living at Arbrook House Care Home. Her room looks over the gorgeous patio garden. She loves her visits down to the lake to feed the ducks. She enjoys her lunches with her table of friends. She particularly loves the harpist & the celloist when they do concerts. I wish there was a dedicated meal plan for diabetics. There must be a lot of residents with type 2 diabetes who would also benefit. She really enjoys her time with the physio who provides 1-2-1 sessions twice a week.

My mum moved into Arbrook House just over a month ago, under palliative care and I cannot express enough how much of a weight has been lifted off our shoulders. Despite her failing health, she is the happiest she ahs been in months and to see her so well looked after is true peace of mind. Every member of staff, from management through to the gardener, chef, handiman, cleaning staff and of course the wonderful carers and nurses has been outstanding in every way. Thank you.

Thank you so much to everyone at Arbrook House.

Our family wanted to hold a 'Marriage Blessing' early for their father who unfortunately might not be around when the actual wedding takes place. The whole Arbrook team embraced this suggestion of an event and went over and above anything we had thought of. The events organiser put all his creative skills and energy into making the afternoon not only beautiful and moving but a day to remember forever. They even brought in a very talented harpist who played all afternoon.

My husband was staying at Arbook House on palliative care, he only had 2 short months but in that time the care he received was excellent from the carers to the office staff, cleaners, laundry, and kitchen staff. In fact, everyone made him and us welcome. Nothing was too much trouble, I am so grateful to each and every one of you who made his final 2 months as comfortable as you could. Much love.

We moved my father here when he lost his ability to walk at age 78. Although he may never get used to his new life completely, he has settled in well and we are so grateful for the sincere care he receives. My father has complicated health needs and we find the nurses do a good job of keeping his wounds and dressings clean and taking photos to keep track. The only thing I would change is that the carers could provide manual hands-on movement daily as he doesn't voluntarily move his own body. Also adding an in-home psychotherapist, masseuse and support during continuous care appeals by keeping more accurate and detailed notes would be helpful.

Excellent care home, wonderful caring staff, great facilities, beautiful surroundings. I cannot recommend a more beautiful, wonderful place and it deserves 10 out of 10.

I have been here for 3 weeks and all I can say is that everyone was so kind and considerate, thank you. The food was wonderful. The carers and nurses were so understanding and patient, thank you. I feel so much better having stayed here for the 3 weeks, again thank you.

Having seen my brother go through the horror of dementia, from a happy, functioning, healthy family man, whose life was curtailed between March and October 2024 in the cruellest way, with no ability to get much out of life, unable to communicate or react to family members. The staff of this lovely care home made it all bearable, with such care, humour and expertise and as important, sympathy. We couldn't have asked for better treatment, never to be taken for granted and so appreciated.

I find the staff and management excellent and the care I receive also. I cannot fault anything other than the quality of the meat supplied.

As soon as I visited Arbrook House Care Home, with a view to my husband becoming a resident, I knew Arbrook was for us. From the start, my husband and myself and the members of our families have been treated with extreme kindness and respect. I have been able to feel secure during the 17 months knowing my husband was completely looked after.

I went to view Arbrook House with my wife and we were very impressed with the warm welcome we received. We were shown all the amenities that are available and the room that was being offered to us. The residen experience manager and all the staff we met and have since met have shown a very caring and positive manor as well as a professional approach. The house is kept in an immaculate state of cleanliness and the decoration is excellent, the grounds are a joy to see. My sister has been in Arbrook now for just over 5 weeks. She has a ground floor room which is ideal for her needs. She assures us that all the staff, whether nursing or caring, are very kind and very helpful. As a family we are delighted to see that my sister is happy and so well cared for.

My Father spent his final few months at Arbrook. The care he received was above and beyond. Residents are treated with kindness and respect. The management is approachable, available always, and responsive. Relatives are welcomed with open arms to have lunch and become part of the Arbrook family.

Being sight impaired, her challenges are somewhat different maybe to others, so this was a consideration for us as a family choosing the correct environment for her. The staff were exceptional, they were kind, caring and treated Mum with dignity and empathy. Nothing was too much trouble. The home is fantastic, it's clean and has beautiful gardens which the staff ensured Mum enjoyed. There was entertainment every morning, lovely meals and I can honestly say she really didn't want to leave. I will always be grateful for the wonderful care you gave to Mum and want to thank the whole team at Arbrook, you are outstanding.

My husband was comfortable and happy when he stayed at Arbrook House from 30th May 2024 till 13th June. He was looked after well.

My uncle's care and health needs are being very well looked after. 18 months after coming in and now aged 100 years he is in better physical and mental health than when he arrived. He is very happy. I have raised some concerns about the slow response of domiciliary services, which management are dealing with.

Although I never make personal recommendations, I consider Arbrook House Care Home offers the best of care that is available for my 94-year-old aunt. She has been a resident there for over two years and her health has improved under the care of the kind and helpful staff.