Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE
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9.8 102 Reviews
  • Arbrook House Care Home, Esher
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.

Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.

The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.

The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.

As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1980

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.


These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jonathan May (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is just a mile from the attractive town of Esher and close to Sandown Park Racecourse. There are several golf courses nearby, and it's also within easy reach of the National Trust’s Claremont Landscape Garden and The Homewood


    The home is proud to be a part of the ‘Research Ready Care Home Network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Arbrook House Care Home Reviews (102)

Total of 102, showing 21-40
9.8

Arbrook House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 41 reviews in the last 2 years. Over all time Arbrook House Care Home has 102 reviews.

Overall Experience

  • 82
  • 19
  • 1
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Date Published

102
10
19
41
61

Review from K I (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was comfortable and happy when he stayed at Arbrook House from 30th May 2024 till 13th June. He was looked after well.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care. Hopefully you will go away from this feeling like you received the best possible care.

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Review from F C (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbrook House has provided excellent care to my mother. During a hard transition from independent living to full nursing care (after a lengthy stay in hospital) they have done everything they can to treat her with dignity and respect, to ensure her comfort and safety. Nothing has been too much trouble
and the whole atmosphere has been caring and loving. I can't recommend them highly enough.

Reply from Maria Ricketts, Customer Care Adviser at Arbrook House Care Home

Thank you for your lovely review. It is always nice to hear words like "Comfort" and "Safety" being used to describe our care. Thank you for choosing Arbrook House for your stay.

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Review from David C (Nephew of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle's care and health needs are being very well looked after. 18 months after coming in and now aged 100 years he is in better physical and mental health than when he arrived. He is very happy. I have raised some concerns about the slow response of domiciliary services, which management are dealing
with.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after, we are very happy to hear you can feel at ease with your his in our care. Please let us know if there is anything we can do to make your uncles stay as comfortable as possible.

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Review from C B (Nephew of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I never make personal recommendations, I consider Arbrook House Care Home offers the best of care that is available for my 94-year-old aunt. She has been a resident there for over two years and her health has improved under the care of the kind and helpful staff.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after to such excellent standards. Please let us know if there is anything we can do to make your aunt's stay as comfortable as possible.

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Review from D L (Daughter of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was there for one month.
Caring was good, room very clean and nice view.
Extra help with providing better TV.
GP nurses did increase her pain meds as prescribed.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for your kind words. We are pleased to hear that your mum received high levels of care at Arbook House Care Home. We are glad to hear that you were impressed with the clean and tidy rooms and the nursing staff. Hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from Laura B (Great Great-Niece of Resident) published on 10 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my aunt I am always warmly welcomed by any of the staff I encounter at reception or on the way to my aunt's room. Everywhere appears clean and tidy and I have never experienced the smells you expect from a care facility. Both my aunt and I love the fact that pets are welcome to visit
and that pet therapy is offered to its residents. My aunt really enjoys visits from the lady and her dog for a chat and pet.
The food offered to the residents seems to be of good quality with a fair choice of options so I have no worry that my aunt isn’t being catered for. I am pleased she is in a safe and caring facility that balances her need for assistance in her day-to-day activities whilst affording her some privacy and dignity also. As a family we are very pleased with the care she is receiving and I know my aunt feels the same way too, though we know and understand she misses her own home deeply.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your aunt in our care and you feel so welcomed while at our home. We hope you all feel like a part of our Arbrook House family. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your aunt with the best possible care and we look forward to seeing you again soon.

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Review from Peter Z (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was provided with an outstanding level of care at Arbrook House. Every time I visited it was clear to me that the staff genuinely cared for her well-being. The nursing care was to a high standard but it took into account Mum's wishes. I would like to say a huge thank you to every member of staff.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one has been cared for and looked after so well. We will certainly pass your comments on to the manager.

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Review from Nick D (Friend of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent observed care and attitude from the staff, whether at reception, in the restaurant or on other duties.
A pleasure to visit the home.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for your feedback. It's really lovely to hear words such as "excellent" being used to describe the standard of care and attitudes of our whole team. We are looking forward to seeing you again.

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Review from Ruth M (Wife of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Arbrook in March I was given a tour by the deputy manager I immediately felt a good atmosphere. It seemed that all the staff did several jobs, thus interacting wth all the residents. My husband moved in three weeks ago and this has proved to be the case - there is always someone to be
seen or found within minutes. The grounds down to the lake are a great resource of beauty.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for your review. We are happy to hear you had such a positive impression from the start and that our staff's care has done nothing but live up too and exceed expectations. Thank you for choosing Arbrook House for your husband's stay.

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Review from David Z (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent the last 4 months of her life at Arbrook House. The care and support she received was excellent and as dignified as possible given the extent of her medical issues and abilities.
I will always appreciate the kindness shown to my family especially at the time of Mum's passing.
The portal
spp needs some attention. Firstly, reordering the text so latest entries are first. Secondly, the text sometimes was contradictory eg:' x had a full lunch' followed by 'x refused all lunch'.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for your review. We are saddened to hear about your loss but are pleased the staff went above and beyond to provide your mum and family support through such a difficult time. We will discuss your feedback with the home manager to help them continually improve their services.

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Review from J C (Daughter of Resident) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a long-term resident at Arbrook House. Throughout her time there she had excellent care and experienced genuine warmth from the team, friendship, and fun. As her needs changed the staff seamlessly adapted to providing the care she required, always with great kindness.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We hope Arbrook House Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your mum received excellent care. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from S Z (Son of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbrook House is a beautiful place in an idyllic location run by the most caring and kind individuals who go over the care of duty to keep and make the residents feel wanted and feel like they have a purpose still in life and a safe house. I am amazed and forever humbled.

Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after above and beyond the expectation. We will certainly pass your comments on to the manager.

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Review from K B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care/nursing home. I cannot fault it. The staff are caring and very friendly. The facilities are so good and the home and surroundings are beautiful.
There is a sense of 'welcome' when you enter the reception.

Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Arbrook House for your stay.

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Review from John B (Next of Kin) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a huge comfort to me to know that my cousin, who has no other active relatives, is in a safe and caring environment, especially as I do not live within easy reach of him. All his medical needs are met on a daily basis. Most importantly, is that he is very happy there.

Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care.

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Review from Gabrielle F (Friend of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Arbrook is exceptional. The staff are warm, kind and caring. The administration is efficient, and I couldn't recommend it more highly.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

We appreciate you taking the time to leave us your kind comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and it is always nice to hear words like “kind” and “caring” being used to describe our care. We are pleased to hear that you are impressed with the high standard of care at Arbrook House Care Home. We hope to continue providing your loved one with the best possible care.

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Review from Reinhard T (Husband of Resident) published on 19 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When entering a building or home, you almost instantly sense what the place is like.
Arbrook House is certainly one of those:
When entering the care home, you immediately feel a deep-rooted culture of care, commitment and respect by all team members for each patient and their families. It is a very
comfortable traditional home in beautiful park surroundings, extremely well managed and administered, a care home you
want to be in case of need.
My wife spent almost two months at Arbrook House following a severe stroke and hip fracture.
She recovered well and retains fond memories of her stay.

Reply from Fran Donno, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We are happy to hear you felt like a part of our Arbrook House family and that you felt at ease with your wife in our care. We are pleased to hear that you were impressed with the commitment and respect our staff shows at Arbrook House. Hopefully, you will go away from this feeling like your loved one received the best possible care.

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Review from Vanessa C (Stepdaughter of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather was treated with dignity and respect throughout his stay. He was given choices about his care and kept control of his decisions.
The staff nurse is a credit to Arbrook House Care Home, kind, caring and a beautiful person. My stepfather trusted her so much. Thank you.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. We are very happy to hear you can felt at ease with your stepfather in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your stepfather received the best possible care.

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Review from Belinda S (Niece of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt of 96 and the family are so pleased with the care and support that my uncle is receiving. He is totally bedbound but is always clean and tidy, and all care is given willingly. The staff are so friendly, and the facility is spotlessly clean and in such a beautiful setting.

Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care Home

Thank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your uncle with the best possible care.

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Review from J C (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most noticeable feature of the nursing home is the excellence of its staff. Nursing and care staff treated Mum with dignity, patience and care, yet would always find the time to discuss her care with me, even if I was just passing in the corridor. Admin, catering and activities staff were also warm,
and friendly, creating an overall excellent caring nursing home.

Reply from David Mclean, Customer Service Adviser at Arbrook House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like “excellence” being used to describe our staff. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we are looking forward to seeing you again.

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Review from Rosemary B (Niece of Resident) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely place with kind, caring staff, delicious food and beautiful surroundings!
P.S. Please correct the name on the door of my aunt. Thank you.

Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear words like “kind” and “caring” being used to describe our care. We will certainly pass your comments on to the manager to correct your aunt's name on her door.

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Arbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Arbrook House Care Home is calculated as follows: ( (377 Excellents x 5) + (91 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 481 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbrook House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.

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Awards / Recognitions (7)

Meet the Team (2)

Jonathan

Jonathan May

Job Title: Home Manager

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Shelan

Shelan Murad

Job Title: Resident Experience Manager

Joined: 2012

I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.


I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.


Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service - more info.