Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE
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9.8 102 Reviews
  • Arbrook House Care Home, Esher
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.

Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.

The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.

The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.

As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1980

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.


These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jonathan May (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Single Rooms with ensuite Wet Room (29)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is just a mile from the attractive town of Esher and close to Sandown Park Racecourse. There are several golf courses nearby, and it's also within easy reach of the National Trust’s Claremont Landscape Garden and The Homewood


    The home is proud to be a part of the ‘Research Ready Care Home Network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Arbrook House Care Home Reviews (102)

Total of 102, showing 61-80
9.8

Arbrook House Care Home has a Review Score of 9.8 (9.757) out of 10, based on 41 reviews in the last 2 years. Over all time Arbrook House Care Home has 102 reviews.

Overall Experience

  • 82
  • 19
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Date Published

102
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Review from S L (Niece of Resident) published on 13 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They took care of my uncle very well. We couldn't think of anywhere better for him stay! he was there for over six months. He loved the gardens and the lake. They always made us feel welcomed whenever we visited before COVID.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Arbrook House Care Home

We really appreciate you taking the time to leave us such lovely comments, thank you.

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Review from A H (Resident) published on 5 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for nearly three years. I have a good-sized room overlooking the gardens. The staff are very helpful and kind and there are not too many changes in staff. No activities at the moment because of COVID.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Arbrook House Care Home

Thank you for your kind feedback, we really appreciate you taking the time to do so. Please let us know if there is anything more we can do to make your stay as comfortable as possible.

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Review from S G (Daughter of Resident) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was lucky enough to come to Arbrook House, three weeks before the COVID lockdown, and I feel blessed. The rooms are tastefully decorated and furnished. They allow residents to personalise them. The communal areas are brilliant and well used. The grounds and the gardens are amazing. The staff
are very kind, understanding, sympathetic and caring. They go above and beyond in their care. The leadership is awesome, and the staff are so dedicated and hard-working. Arbrook House is just brilliant, and every staff member is a superhero, in my opinion. I cannot thank the staff enough for keeping my Dad safe and well during this pandemic. I would have no hesitation in recommending Arbrook House to others and indeed already have done so.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Arbrook House Care Home

We really appreciate you taking the time to leave us such lovely comments. We are so pleased to hear that you're fulfilled with the care Arbrook House are providing for your Dad. Please let us know if there is anything more we can do for you and your family.

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Review from Robert A (Partner of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always welcoming and friendly.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Arbrook House Care Home

Thank you for your kind review, we appreciate your feedback.

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Review from Jemma S (Daughter of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my dad here further away from me after he stayed in 2 awful care homes, one of which unfairly evicted him after a complaint. The manager was exceptional at listening, offering solutions and being available. The staff who looked after dad, notably one member of staff, were kind and compassionate.
The house and grounds are amazing and I actually found it relaxing to visit dad here rather than anxious as with other homes where staff were overworked, defensive and stressed often.
Dad died during these difficult times in the care home after being discharged from hospital without adequate weaning off a feeding tube. I was able to visit Dad at end of life, wearing PPE and after taking a COVID test. My advice to anyone looking for a nursing home rarely does any take residents on outings, even outstanding homes, they are too busy caring. I bought a mobility car for dad and took him out every week.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Arbrook House Care Home

We are very sorry about your loss. Please let us know if there is anything else we can do for you or your family.

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Review from David E (Son of Resident) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbrook House is a wonderful care home where the staff have a great attitude, a real compassion and devotion to the residents and an excellent team spirit. The challenges that 2020 has thrown at Arbrook (operating during a global pandemic) have been met head-on and everything possible has been done
to keep the residents safe. Where possible garden visits for relatives have gone ahead, and the residents have been entertained, nourished, sustained and supported.
The managers shine as leaders and the nursing staff, entertainment staff, support staff, gardeners and cleaners have all excelled. The gardens themselves have provided a spectacular sight to help the residents stay positive when unable to make their usual outings to see friends and family. We have every hope that my mum who has been through some difficult times will have many happy years in front of her under the care of Arbrook.

Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at Arbrook House Care Home

We really appreciate you taking the time to leave us such lovely comments.

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Review from Bandish N (Son of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Arbrook and he sadly passed away on Saturday the 29th of February 2020. As his son, I spent the last few days leading up to his passing pretty much living at Arbrook. I have to say I was completely blown away by the real human compassion, kindness, care, warmth and heartfelt
feeling the staff showed towards my father. So many staff members that he had connected with and that had connected with him, which I never knew about due to not having spent significant time myself at the nursing home, we instead often ponder unnecessarily if things are in fact OK without having had the experience first hand. We as a family know that my dad was very much loved at this nursing home and the staff here deserve medals/should be commended for the work they do in looking after our parents/relatives in their later years. My huge thanks to the fantastic Arbrook team.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for your kind words. We are so sorry about your fathers passing. Please let us know if there is anything else we can do for you or your family.

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Review from David E (Son of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into care due to a very quick and unfortunately terminal illness. She spent her final 4 weeks of her life at Arbrook House Care Home and she could not have received better care and been more comfortable. All of the staff are amazing, so professional and yet incredibly friendly and empathetic.
Nothing is too much trouble and they made sure that I was eating and looking after myself too during a very tough time. I will be coming back regularly as a friend of Arbrook House.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

We are very sorry about your loss and are glad to help you and your family through such a difficult time. Thank you for your kind words.

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Review from Robert D (Son of Resident) published on 25 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father lived at the home for almost two years and was very well looked after for all of his stay.
He passed in early 2020, the home could not be more supportive in his last day’s and when he passed, help with all that needed to be done.
Overall, just excellent.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

We are very sorry about your loss. Hopefully you can go away from this feeling like your father received the best possible care.

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Review from C B (Daughter of Resident) published on 13 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Arbrook Care Home. They have worked very hard to help my father settle in. Every single member of staff has shown care and empathy and are very respectful that this is my father's new home.
The activity programme is varied and innovative and run with immense enthusiasm.
The home is very well run, and the staff seem very happy in their place of work, creating a great atmosphere.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for such amazing feedback, we really appreciate it. It's absolutely amazing to hear that your father feels at home with us.

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Review from V D (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbrook House provided my mother with the most beautiful care during the last weeks of her life. The nursing care was superlative, she was treated with love and respect, along with the highest nursing standards (as were her relatives).
Alas, she was unable to take advantage of the beautiful grounds,
the restaurant and lounge areas.
Every member of staff was warm and welcoming and we cannot thank them though for their dedication and high standards. They will be forever in our hearts. A simple massive thank you.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

We really appreciate you taking the time to leave such kind comments, thank you.

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Review from Rennie F (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly staff. We are happy with our mother's care even though she can be challenging now.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for trusting us with your mother's care. It is always nice to hear positive feedback from our residents' families.

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Review from Dasha B (Granddaughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbrook House were very supportive and attentive for my dear nana and her last days. The staff were brilliant and very caring. It is also in a fantastic location and the grounds are wonderful for taking a walk and getting some fresh air. All in all a very lovely place and very good for looking after
their residents.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for your kind words and we really appreciate you trusting us with her care.

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Review from Angela W (Wife of Resident) published on 7 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Arbrook House a welcoming, cheerful care home. The nurses and carers really help residents feel as comfortable and at home as possible, attending to their medical needs but also endeavouring to make their stay as pleasant and varied as possible. The extensive grounds with lake and wildlife
are a bonus.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team

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Review from J W (Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very fortunate to be referred to Arbrook House for one month's rehabilitation. The management team were supported by a capable, caring and helpful team of nursing assistants.

Reply from Greta Narbutaityte, Customer Advisor at Arbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from B V (Son of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a stroke about a year ago and went from being fully independent in her own home to wheelchair-bound and requiring 24hr nursing care. Since becoming a resident at Arbrook House her outlook on life has improved considerably and she is adjusting well to her change in circumstances. I simply cannot
thank the manager and his team enough.

Reply from Greta Narbutaityte, Customer Adviser at Arbrook House Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and we will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Robert B (Son of Resident) published on 26 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Arbrook House have been outstanding. They have all shown a great deal of empathy, kindness and humour in getting to know my mother and helping her to settle and get involved in the life of the home.
We have been impressed and very reassured by the standard of care she received as her
dementia progressed. For a period of time, she caused a few headaches by taking herself off on "walks" that meant the staff were continually having to track her down. The manager went to enormous lengths to ensure she was able to continue these "walks" while staying safe. She felt at home living at Arbrook House and enjoyed getting to know and sharing jokes with the staff and other residents. As she became less mobile and communicative, she was cared for competently and with genuine kindness. We will always be grateful for this.

Reply from Josephine Gaupholm, Customer Adviser at Arbrook House Care Home

Thank you for your review of Arbrook House Care Home. We are pleased to hear that your mum has been having an enjoyable time at the home and appreciate your comments regarding the staff showing her empathy, kindness and humour. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from John W (Son-in-law of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were really kind and nothing was too much trouble. They treated Mum with great respect. Arbrook is a really nice place. The room was homely with great views over the patio and wonderful gardens. Food was very good with plenty of choice and flexibility 5+ stars!

Reply from Josephine Gaupholm, Customer Adviser at Arbrook House Care Home

Thank you for your review of Arbrook House Care Home. We are pleased to hear that you have had a positive experience at the home and appreciate your comments regarding the staff treating your mum with respect and kindness. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from J M P (Niece of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, there has been nothing but the most professional and caring support for my aunt's end of life care.
Everything was catered for with a smile and nothing was too much trouble at this difficult time.
Everyone was very thoughtful and kind. I have nothing but admiration for staff (all
the staff) who assisted in making her final days very comfy.

Reply from Josephine Gaupholm, Customer Adviser at Arbrook House Care Home

Thank you for your review of Arbrook House Care Home. We are pleased to hear that you have had a positive experience at the home and we send our deepest condolences on the loss of your aunt. We appreciate your comments regarding the staff being thoughtful and kind. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from John H (Husband of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy that my wife is in Arbrook House Care Home. The staff are very caring towards my wife and show a lot of respect which makes me very happy indeed. Thank you Arbrook House Care Home.

Reply from Josephine Gaupholm, Customer Adviser at Arbrook House Care Home

Thank you for your review of Arbrook House Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the care and respect your wife receives from the staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Current Review Score: 9.8 (9.757)

Overview of Review Score

The Review Score of 9.8 (9.757) out of 10 for Arbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.757 for Arbrook House Care Home is calculated as follows: ( (377 Excellents x 5) + (91 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 481 Ratings = 4.757

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Arbrook House Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.

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Awards / Recognitions (7)

Meet the Team (2)

Jonathan

Jonathan May

Job Title: Home Manager

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Shelan

Shelan Murad

Job Title: Resident Experience Manager

Joined: 2012

I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.


I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.


Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service - more info.