Arbrook House Care Home

36 Copsem Lane, Esher KT10 9HE
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9.7 112 Reviews
  • Arbrook House Care Home, Esher
Arbrook House, rated 'outstanding' by CQC in February 2019, is a beautifully converted private home with extensive landscaped grounds where residents can enjoy views of the natural lake and wildlife.

Located in the leafy Esher suburb, the home employs a team of highly trained staff who strive to provide high-quality personalised care for a number of requirements, including nursing, residential, palliative, short-stay and day care.

The home provides a high standard of accommodation with tasteful decor and well-equipped rooms which include ensuite bathrooms, electric profiling beds, a 24-hour call system, flat-screen TV and broadband internet access. Some of the bedrooms have spectacular views over the lawns and all benefit from co-ordinated soft furnishings.

The home also benefits from two newly refurbished flats, offering lift access, spacious lounge/dining areas, a kitchen area and shower room, which are ideal for anyone looking for independent living with the reassurance that support is close by or for couples.

As an enhanced service to the residents, weekly GP visits are conducted at Arbrook House Care Home, enabling all residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether loved ones already have a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Anyone is welcome to pop in and join in, whether friends, relatives or loved ones.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Abrook House'.
Show Arbrook House Care Home on the Map

Care Provided by Arbrook House Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 44 Service Users

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Nursing Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1705
  • RESPITE Self-Funded Nursing Care: from £1980

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.


These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

These prices are only a guideline, please contact Arbrook House Care Home to find out the exact price for your requirements.

Contact Arbrook House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Arbrook House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jonathan May (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (44)
  • Single Rooms with Ensuite Wet Room (29)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. The home is just a mile from the attractive town of Esher and close to Sandown Park Racecourse. There are several golf courses nearby, and it's also within easy reach of the National Trust’s Claremont Landscape Garden and The Homewood


    The home is proud to be a part of the ‘Research Ready Care Home Network’ Working to improve the quality of life, health, care and treatment of residents.

Parking

  • Parking available on site.

Arbrook House Care Home Reviews (112)

9.7

Arbrook House Care Home has a Review Score of 9.7 (9.740) out of 10, based on 45 reviews in the last 2 years.
Over all time Arbrook House Care Home has 112 reviews.

Overall Experience
  • 89
  • 22
  • 1
  • 0
  • 0
Date Published
  • 112
  • 13
  • 24
  • 45
  • 67
Reviewer Connection to Arbrook House Care Home
  • 32
  • 20
  • 13
  • 11
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 112, showing 41-60
Review from J C (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a long-term resident at Arbrook House. Throughout her time there she had excellent care and experienced genuine warmth from the team, friendship, and fun. As her needs changed the staff seamlessly adapted to providing the care she required, always with great kindness.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. We hope Arbrook House Care Home did everything possible to make the transition as easy as possible and we are pleased to hear that your mum received excellent care. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from S Z (Son of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arbrook House is a beautiful place in an idyllic location run by the most caring and kind individuals who go over the care of duty to keep and make the residents feel wanted and feel like they have a purpose still in life and a safe house. I am amazed and forever humbled.
Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after above and beyond the expectation. We will certainly pass your comments on to the manager.
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Review from K B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best care/nursing home. I cannot fault it. The staff are caring and very friendly. The facilities are so good and the home and surroundings are beautiful.
There is a sense of 'welcome' when you enter the reception.
Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. Thank you for choosing Arbrook House for your stay.
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Review from John B (Next of Kin) published on 5 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It is a huge comfort to me to know that my cousin, who has no other active relatives, is in a safe and caring environment, especially as I do not live within easy reach of him. All his medical needs are met on a daily basis. Most importantly, is that he is very happy there.
Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your cousin with the best possible care.
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Review from Gabrielle F (Friend of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Arbrook is exceptional. The staff are warm, kind and caring. The administration is efficient, and I couldn't recommend it more highly.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeWe appreciate you taking the time to leave us your kind comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after, and it is always nice to hear words like “kind” and “caring” being used to describe our care. We are pleased to hear that you are impressed with the high standard of care at Arbrook House Care Home. We hope to continue providing your loved one with the best possible care.
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Review from Reinhard T (Husband of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
When entering a building or home, you almost instantly sense what the place is like.
Arbrook House is certainly one of those:
When entering the care home, you immediately feel a deep-rooted culture of care, commitment and respect by all team members for each patient and their families. It is a very
comfortable traditional home in beautiful park surroundings, extremely well managed and administered, a care home you
want to be in case of need.
My wife spent almost two months at Arbrook House following a severe stroke and hip fracture.
She recovered well and retains fond memories of her stay.
Reply from Fran Donno, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. We are happy to hear you felt like a part of our Arbrook House family and that you felt at ease with your wife in our care. We are pleased to hear that you were impressed with the commitment and respect our staff shows at Arbrook House. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from Vanessa C (Stepdaughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stepfather was treated with dignity and respect throughout his stay. He was given choices about his care and kept control of his decisions.
The staff nurse is a credit to Arbrook House Care Home, kind, caring and a beautiful person. My stepfather trusted her so much. Thank you.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. We are very happy to hear you can felt at ease with your stepfather in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully you will go away from this feeling like your stepfather received the best possible care.
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Review from Belinda S (Niece of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt of 96 and the family are so pleased with the care and support that my uncle is receiving. He is totally bedbound but is always clean and tidy, and all care is given willingly. The staff are so friendly, and the facility is spotlessly clean and in such a beautiful setting.
Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We hope to continue providing your uncle with the best possible care.
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Review from J C (Daughter of Resident) published on 6 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most noticeable feature of the nursing home is the excellence of its staff. Nursing and care staff treated Mum with dignity, patience and care, yet would always find the time to discuss her care with me, even if I was just passing in the corridor. Admin, catering and activities staff were also warm,
and friendly, creating an overall excellent caring nursing home.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave your lovely review. It is always nice to hear words like “excellence” being used to describe our staff. We are very happy to hear you can feel at ease with your mum in our care. We hope to continue providing your mum with the best possible care and we are looking forward to seeing you again.
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Review from Rosemary B (Niece of Resident) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place with kind, caring staff, delicious food and beautiful surroundings!
P.S. Please correct the name on the door of my aunt. Thank you.
Reply from Eden Tomlinson, Customer Service Adviser at Arbrook House Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear words like “kind” and “caring” being used to describe our care. We will certainly pass your comments on to the manager to correct your aunt's name on her door.
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Review from Stanley N (Resident) published on 6 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Arbrook House Care Home is complete satisfaction, living in an extremely happy and friendly environment for which I am very grateful.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible and thank you for choosing Arbrook House for your stay.
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Review from S M (Son of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Many thanks for the compassionate and professional care my mother has received over the past three years. Her passing was conducted with great skill and dignity, I and my brother were with her to the end.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave your review. We are sorry for your loss and send our condolences. It is always nice to hear words like “compassionate” and “professional” being used to describe our care. We hope she felt like she was part of our Arbrook House family. Hopefully, you will go away from this feeling like your mother received the best possible care.
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Review from S M (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
For the three years, my father lived at Arbrook House Care Home, two in palliative care, my family and I were most impressed by the dedication of all staff from whom nothing was too much trouble. They were always prepared to go the extra mile. This was never more apparent than in the distressing last
few weeks of his life in April 2023. Not only did we feel he was having the best care he could possibly have in difficult circumstances but we were touched by the kindness and sympathy shown to us as well. It's a tribute to the management and all staff that our lasting impression of Arbrook House Care Home are positive ones at an otherwise sad time in our lives. Without doubt, they put the care in the term care home.
Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave us your lovely review. We are pleased to have helped you and your family through such a difficult time and that the staff at Arbrook House were always prepared to go the extra mile for your father. We hope you will go away from this feeling like your loved one received the best possible care.
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Review from C M (Respite Resident) published on 29 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are friendly and helpful. I needed exercise outdoors but due to the lack of staff, I was unable to have as much as I needed. The cost was more than they told me when I enquired if there was a place vacant.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for taking the time to leave your review. It is always nice to hear words like “friendly” and “helpful” being used to describe our care. We will discuss your feedback with the home’s manager to help them continually improve their service. Thank you for choosing Arbrook House for your stay.
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Review from Mark G (Son of Resident) published on 30 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot commend Arbrook House and its staff enough for the due care, respect, and attention that was given to my late father before his passing. I visited my father daily, and the staff always made me - and other visitors of my father - feel welcome.
I am also endlessly grateful for the care, respect,
and dignity that my father received during his final moments and also for the time, advice, and support I received from staff after my father passed away.
I will forever hold Arbrook House and its staff in high praise.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeThank you for your lovely review. We are saddened to hear about your loss. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. It is always nice to hear words like “care, respect, dignity and attention" being used to describe our care. Hopefully, you will go away from this feeling like your father received the best possible care.
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Review from Sophie E (Daughter of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was a resident of Arbrook House whilst receiving palliative care from November 2022 until his recent death in February 2023.
Throughout his time here, he was extremely satisfied with the care and support that was offered. Upon many visits by family and friends, the staff were very attentive
and were extremely accommodating in organizing various family get-togethers within the grounds which made it possible for him to still feel included due to his reduced mobility.
The staff took the time to build personal relationships with our father which eased his discomfort in regards to not being at home during his last months. The team treated him with respect and kindness right up until the end of his life, the team have also been supportive to the grieving family thereafter.
It warms my heart to know that whilst in the care of Arbrook House he felt safe and comfortable, thank you to the amazing team that do a wonderful job.
Reply from David Mclean, Customer Service Adviser at Arbrook House Care HomeWe appreciate you taking the time to leave us your review. We are saddened to hear about your loss. Hopefully you will go away from this feeling like your loved one received the best possible care. We were glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one has been cared for and looked after.
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Review from S E (Resident) assisted by family/friend published on 17 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I arrived here at Arbrook House I was welcomed and made to feel valued. The staff are caring and considerate with attention to detail. The entertainment is superb with such a variety of professional acts as well as in-house 'stars'.
Reply from Grace Langfield, Customer Service Adviser at Arbrook House Care HomeWe appreciate your lovely review. We are so happy Arbrook House made the transition into care as easy as possible for you and make you feel so valued with their care and efforts. Please let us know if there is anything else we can do to make your stay as comfortable as possible.
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Review from R G (Resident) published on 22 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The food has improved.
The main problem that applies to this and most care homes is the use of agency workers who are not up to the standard of regular staff. The government needs to solve this problem.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Arbrook House Care HomeThank you for your feedback, I will pass your comments on to our management team.
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Review from J R (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arbrook House Care Home gives exemplary care to their residents. Yes maybe cliche, however this group of people who work here are caring, does not matter what their primary roles are. They are emphatic, compassionate, efficient, listen, understand, calm, and always ready to listen, advise and discuss
concerns. I am talking about all the team, not only amazing carers/nurses, tea trolley guys, maintenance, cleaners, gardeners, check-in, laundry, entertainment, if I missed anyone. So never any worries, whatever is thrown at them.
Reply from Amanda Barnes, Customer Service Adviser at Arbrook House Care HomeWe appreciate you taking the time to leave us your comments. It is wonderful to hear that you feel the care is of a high standard and that you find our staff caring. Thank you for choosing Arbrook House for your loved one's stay.
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Review from Kathie S (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to say a big thank you to the activity lead at Arbrook for all his hard work and the happy way he goes about his work, he has been more than a friend to my mum when she needed it. A great help to the family with arranging phone calls and visits. He is one of the stars of Arbrook House Care
Home.
Reply from Amanda Barnes, Customer Service Adviser at Arbrook House Care HomeThank you for your kind words. It is nice to hear that our activity lead has made a positive impact on your mum. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.
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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Arbrook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 45 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 45 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.740 for Arbrook House Care Home is calculated as follows: ( (406 Excellents x 5) + (110 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 530 Ratings = 4.74
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Arbrook House Care Home is based on 45 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8, which has been reached with 45 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Feb 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 16 Dec 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely. The home also has two refurbished flats, offering lift access, spacious lounge & dining areas complete with own kitchen area, shower room and views of our stunning gardens. Ideal for anyone looking for independent living with the reassurance that support is close by, or for couples.

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Awards / Recognitions (7)

Meet the Team (2)

Jonathan

Jonathan May

Job Title: Home Manager

I love working at Arbrook House. The team always make sure our residents are happy and feel at home. There’s plenty going on and we have strong links with the local community so feel free to pop in and speak to us anytime.

Shelan

Shelan Murad

Job Title: Resident Experience Manager Joined: 2012

I joined Bupa in June 2012 as a weekend receptionist at Wingham Court care home and stayed until 2017 when I was promoted to financial administrator and relocated to Arbrook House. In January 2024, I was promoted to resident experience manager and financial administrator at Arbrook House.


I enjoy working closely with residents and colleagues as well as meeting and supporting friends and families. It's fulfilling to be able to make a positive impact on their lives and create a supportive and caring environment.


Outside of work, I am very family-oriented and enjoy spending time with my loved ones. In my free time, I enjoy outdoor activities such as walking and meeting my friends for a catch-up. I also enjoy cooking different dishes for my family. I live locally and I appreciate the close-knit community and the opportunity to be involved in local events and initiatives.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arbrook House Care Home to verify any information. View our terms and conditions. Arbrook House Care Home has an Enhanced Service - more info.