Waverley Grange Care Home

I cannot fault the care my husband has been receiving for years. I am treated with consideration too!

Generally good, in some aspects very good indeed. Staff were brilliant. Creditable attempts to keep patients entertained. The welcome given to visitors a big plus. I noticed, with admiration, the support given to those patients who were struggling (not me!). Very efficient management, comfortable rooms. If I have to be negative, I would say the food was not outstanding. Quite often bland, study or just unappetising, but puddings were good! Occasional glasses of wine were much appreciaed. A breakfast menu would have been useful.

I am welcomed when I visit and have supper with Graham which I appreciate.Out of Top 30 (Position) - Missing Ratings - email matches so sent Missing Ratings email.

I was so pleased to have been able to find such a lovely care home for Mum to spend her last years. The staff were consistently caring and patient and always responded to any questions or worries I had about Mum's needs, particularly when Mum needed increasing support and personal attention. It was a huge shock that Mum passed away within a very short time. Everyone was so very kind and Mum was cared for with outstanding dignity and calmness in her last days, although I would have found it helpful to have been guided through this difficult time to know what to expect as the end approached. I will hold very fond memories of Mum's time at Waverley and the very personal way in which we were all welcomed to the 'Waverley family'. I send a heartfelt thank you to everyone and all good wishes for their ongoing success!

Her room was very comfortable and clean and there were many in house activities for her to join.

My mother was in Waverly for 5 years; it is marvellous. Staff excellent, I will give it 5*

Warm, friendly and caring atmosphere as soon as you walk into the door. Lively interaction between staff, residents and visitors. Everything is done to make the place feel like home.

I attended a 40th anniversary celebration of Bupa care homes at Waverley Grange Care home in July 2025 as a stall holder at the event. The staff had organised a range of events for the day, including singers, cooked food and activities for children in the garden. Children were welcome at the event. The lady at the reception was very helpful and friendly when children and visitors needed to use the toilet inside the building.

Regrettably my father passed away recently but I'm sure the Grange gave us an extra few months with him that we wouldn't have had otherwise.

My Dad was only in Waverley Grange for 6 days, the care he received was excellent, it was compassionate and holistic. It was a very warm and professional environment, and as a family we were all cared for in that week.We thank everyone who looked after him.

Many thanks to all who made my stay so good and beneficial.

My mum has been a resident at Waverley Grange for four years and we are very happy with the care she receives and the facilities the care home offers. The staff really are like a big family, very kind and caring and we are always made to feel welcome. If we do have any concerns, they are dealt with in an excellent, professional manner. My mum has a nice room and we have been able to put lots of photographs on the walls and bring some of her own furniture which helps to make it feel more personal and homely. It has been quite a journey for us to find the most appropriate and caring setting, close to where we live and we are grateful to all at Waverley Grange for making this possible.

In his own words, he always says 'I am very happy here, and the food is good'. It is a bright, modern, friendly, welcoming home where the staff are very kind and caring and always do their best to look after Dad with outstanding respect and care. There is a lovely reception conservatory area where, as a family, we take Dad for coffee and cake. It makes visiting Dad a joy. The management are always responsive, approachable and professional. We would wholeheartedly recommend Waverley Grange.

My wife has been a resident of Waverley Grange Care Home for a short time and during what was a difficult time for her settling into her new environment, she was shown the utmost care and respect by all staff. This was very important for her wellbeing and mine. It was very reassuring for me to place the care of my wife in such good hands. A fact most apparent is how well Waverley Grange is managed. Every issue has been handled promptly and with the needs of my wife met by well-trained and competent staff. A special mention is given to the performance of the staff over the Christmas period. They maintained a cheerful and festive spirit throughout what could have been a difficult time for Residents away from their homes for the first time.

My father moved to Waverley Grange for hospice care in November, as we were no longer able to continue caring for him at home after he deteriorated. We were worried that being in a care home might not offer him the same support we could, but allowing the staff to care for him meant we all got to spend precious, quality time before he died. The duty of care, support and understanding was invaluable, and we cannot thank the staff enough for all their help and guidance at such a difficult and emotional time for the family. We'd really like to thank everyone who looked after him, you all made a very difficult situation manageable and gave him such dignity at the end that we know he died peacefully which is all we wanted. We will be forever grateful. You are a team of such lovely people; we cannot recommend you enough. Wishing you all a lovely Christmas and all the best for 2025.

My mother feels very safe and secure, and is very happy and settled.

My Dad was in the nursing wing of this home for the last 8 weeks of his life. He was very frail and found communication hard at the end. The staff were amazingly kind and gentle and became true friends and supporters for both him and my Mum. The food was really wonderful and the kitchen staff careful and creative with his fairly specific needs and preferences. I have nothing bad to say.

Dad arrived 5 months ago. Having been diagnosed with Parkinson's some 20 years ago, it was heart-wrenching for our family to take the decision to place him into a home. From the initial meeting, to his arrival, Waverley staff were professional, yet warm and welcoming. They have continued to welcome us all when we visit. Dad loves to be outside gardening (on his good mobility days). He has had some lovely feedback from the staff on his efforts in the garden area. It's lovely to see him receive nice comments. The majority of staff understand him/his illness better now, some not so, although we hope this will continue to improve. It's a shame that we have lost the customer portal recently. Albeit some information was not always 100% accurate, it was still a good source for us to check on him, on the days we were not able to visit. The communal areas are great to sit and play dominoes with Dad, rather than sitting in his room on every visit.

There appears to be an air of peace and tranquillity at the home and a welcoming coffee/tea and slice of cake when you arrive. Hopefully, my mum will continue to enjoy her stay there for however long it may be.

At the age of 92, Mum was moved to Waverley Grange from the hospital for palliative care in February. Initially, Mum found it quite difficult to adjust, having lived independently, until a spate of ill health. After a few weeks, Mum picked up and was able to be moved downstairs, where she was able to socialise with other residents and take part in whatever activities were going on. She particularly enjoyed the petting animals that visited and the outing to a garden centre. Sadly Mum passed away in early July. All of the staff were kind, caring and respectful to Mum, me and the family members that visited. It was thanks to the care and dedication of them all that Mum was able to enjoy the last few months of her life.