Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH

Waverley Grange Care Home, Farnham, Surrey
Waverley Grange Care Home, Farnham, Surrey
Waverley Grange Care Home, Farnham, Surrey

Waverley Grange offers round-the-clock care for people who require nursing, residential or respite care.

The purpose-built home has been attractively decorated and all bedrooms have en-suite facilities. Comfortable lounges, a cinema room and café-bar provides residents with places to socialise and relax, and the secure landscaped gardens include sculptures, sun dials and an attractive water feature.

Trained chefs prepare and serve a range of nutritious home-cooked meals, with hot and cold options always available.

A dedicated activity suite is used to for a full programme of daytime individual and group activities. Residents are also encouraged to help out with an allotment and raised flower beds, if they wish.

Group: Bupa Care Homes

Person in charge: Sachin Rajkumarsingh (General Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 52 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 52

Rooms with ensuite WC: 52

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Waverley Grange Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Waverley Grange Care Home has a Review Score of 9.4 (9.358)

The Review Score of 9.4 (maximum of 10) for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Waverley Grange Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.358 for Waverley Grange Care Home is calculated as follows: ( (86 Excellents x 5) + (55 Goods x 4) + (21 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 165 Ratings = 4.358

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.4 positive Reviews (52 registered maximum number of service users ÷ 5). 12 Reviews ÷ 10.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Waverley Grange Care Home?

  • Extremely LIKELY
    12
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Waverley Grange Care Home

  • Daughter of Resident/Service User
    6
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • more

My mum was discharged from hospital into the family's care as palliative. Not being able to meet her needs, it was decided a nursing home would best suit her and her needs as she had been bed-bound for months.
After going into Waverley Grange, with the care and support she receives, she is now up and fairly independent with her needs, the staff were wonderful, always there if you need to talk and the meals mum gets are to a good standard. Overall, mum has settled very well and doing well and her family can relax knowing she is well cared for and we are kept informed of any problems.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 26 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Though generally, the staff are very good, communication appears poor at times. It can at times, be difficult to obtain the relevant and up to date information, concerning my mother's physical health and mental state. The Relative and Residents meetings do not always appear to reflect the concerns or views of nursing residents. This presumably, is owing to the fact that few are likely to be able to attend as relatives live a distance away. A system whereby relatives unable to attend could have some input on behalf on those unable to express their wishes and concerns would be very helpful. It has been disappointing that there have been no trips in the last few months, something that I am sure gives a great deal of pleasure for all those unable to get out and about.

How likely would you be to recommend Waverley Grange Care Home? Neither Unlikely or Likely

Average Rating: 

 2.8 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Poor

Value for Money: Poor

On arrival at the home, you are always welcomed by a very nice pleasant, efficient and helpful receptionist. Any queries regarding finance and admin are equally dealt with in a pleasant and helpful way by admin staff. The interior decor is very pleasant and welcoming and coffee and cake is available in the reception area. The care staff are always willing to listen to any concerns and update you on any changes of care that they suggest before implementing. The care staff are always very caring and kind to my friend who requires a great deal of care. I always leave my visit feeling that she is receiving the best care possible.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I have written 'poor' for my Mother's room. When she first arrived at WG, her room was clean, bright and spacious. We were happy this was to be her home. Too often now it is cluttered with clothes not put away (not always even her own), her magazines incl TV, are out of reach. Her buzzer is often not with her. Empty cups of water, tea etc on the trolley, medical notes on the bed, debris on the bathroom floor.

Staff are usually really lovely but often rushed and busy - not enough of them?
Poor communication between staff and between staff and relatives.
We feel general standards have deteriorated over the last year.
Value for money ? We have no idea as we have no experience of other Care Homes.

How likely would you be to recommend Waverley Grange Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Poor

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 26 Nov 2016:

Thank you for your review. Your comments are extremely important to us and our residents’ health and well-being is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

The care which is being given to my aunt is of an exemplary standard. Although very much compos mentis, she is bedridden in extreme old age with arthritis and can do very little for herself, but she is kept comfortable and clean. Her hair, nails and clothes are well-tended, and the nursing staff keep a close eye on her health requirements.

My aunt enjoys having a choice of menu each day, together with a glass of sherry at lunchtime! She retains a keen sense of humour which is usually directed at the nursing and care staff, and they react well to her teasing. They seem to enjoy her company and often pop into her room to pass some moments in her company.

The administrative staff at Waverley Grange are friendly and approachable and on the occasion of my aunt's 100th birthday in December 2015, they arranged for a splendid buffet lunch to be served in her bedroom to family members who came to celebrate the memorable occasion with her.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 26 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother-in-law is very happy at Waverley Grange. The staff are all very caring and look after her as if she was their own relative. The facilities are clean and modern. And the services and activities are efficient and well thought through.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 25 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The building and facilities are up to date albeit that visitor car parking can sometimes be insufficient. The environment is good and the staff are friendly, welcoming and communicative and appear to make every effort to ensure the comfort and safety of the residents.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Don't Know

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The facilities on offer at Waverley Grange are very good and utilised in conjunction with a varied entertainment programme on a daily basis. We have experienced service from both floors and the level of care and compassion shown is good. There have been occasions where it is obvious they have been short staffed, particularly at meal times.
General cleanliness of the premises is good and maintenance is to a high standard.
The two resident cats contribute to a homely feel.
Staff are caring and patient and knowledgeable about the resident's welfare.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Superb care home that fully supports and assists with my mum's needs.

Having personally cared for mum for 20 years, it was an extremely difficult decision to put her into a care home but, having visited Waverley Grange, I knew this was somewhere that would care for her as I had previously done. It was extremely hard to relinquish that responsibility.

Mum has now lived there for 3 years and I can honestly say this was the best decision I have ever made. Mum is extremely happy and content and exceptionally cared for.

It is lovely to just be her daughter once again, rather than her carer.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My mother has now been at Waverley Grange for 18 months. Everyone there is incredibly caring and helpful. It does not matter what someone's role is at the home, whether it be managerial, caring, nursing, catering, decorating - they will always find time to drop into my mother and wish her well.
The home is maintained to an excellent standard and resembles a very good hotel.

Whenever my mother has had any health issues that needed to be resolved, these were dealt with immediately.

I could not imagine her being better off anywhere else.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Waverley Grange Care Home responded to this review on 21 Nov 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Waverley Grange care home is excellent! I cannot praise it enough. My friend's mother sadly needed respite care at short notice and was very lucky to get a place. The staff were excellent. They went above and beyond doing everything possible to care for my friend's mother, daughter and family when they visited. Her daughter was with her daily as she sadly deteriorated over a few weeks and died in July 2016. The nurses and staff provided wonderful support physically and emotionally. They were all brilliant. They cared for my friend's mother as if she were one of their own family. It is clean modern and homely. We looked at other homes but this was the best. We knew from the start when manageress stayed late one Friday evening to show us round. She could have put us off but did not because she cares. She cares about people and loves to help them. All the staff were like this including the nurse, and the male nursing/care assistants.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home responded to this review on 29 Jul 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I just love coming here to see my friend who finds living here great. She loves the staff and activities.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My mother has been a resident in the nursing area since Sept 2015. She came in a very poorly, undernourished, scared lady having had 3 months in hospital with cancer and complications. She is unrecognizable now - she is eating healthy food and lots of it. She has responded to careful caring nursing, she is happy due to the staff who are excellent and now takes part in weekly activities. The team are to be thanked for their tireless effort to care, above the call of duty.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Thank you for the care given to my father in the last weeks of his life and the comfort given to the family.

How likely would you be to recommend Waverley Grange Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home responded to this review on 06 Apr 2016:

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

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Awards / Recognitions

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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