Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 84 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dilyana Sharkova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (52)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.

Parking

  • On-site parking available.

Waverley Grange Care Home Reviews (84)

Total of 84, showing 41-60
9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.821) out of 10, based on 25 reviews in the last 2 years. Over all time Waverley Grange Care Home has 84 reviews.

Overall Experience

  • 68
  • 11
  • 4
  • 0
  • 1

Date Published

84
5
15
25
59

Review from A P (Son of Resident) published on 3 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One of the best care homes I've seen or been associated with. My mother was well looked after.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for trusting us with your mother's care and for the kind words.

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Review from Janet D (Wife of Resident) published on 10 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was well looked after during his short residency. They also looked after me when I visited, especially during his last two weeks. He was treated with kindness and respect right up to the end (and also afterwards).

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for taking the time to leave such kind comments Mrs Davies.

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Review from Peter H (Husband of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife entered Waverley Grange Care Home in May 2019 being given a short time to live. She was very dependent and unable to walk, but with her determination and the excellent care given to her, she walked out of Waverley and came back home at Christmas. I, my daughter and our family cannot thank all
of the staff enough from the manager to the nursing, caring, cleaning, laundry, maintenance staff and the gardener. One and all, I will recommend you.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your praise. It is always delightful to hear back from the families of our residents.

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Review from C B (Daughter of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Waverley Grange for almost a year. She received wonderful care and support during that time. The consistency of care and quality of the staff was extremely high. Her care was beautifully tailored to meet her needs and the welcoming and friendly atmosphere always made the
daily visits really enjoyable. A lovely home full of lovely, dedicated folk.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your praise, we really appreciate the kind words.

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Review from Linda P (Friend of Resident) published on 17 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so impressed with the high standard of care for the people that are in your care. The staff could not have done more to make our visit so successful to visit a friend. We were made to feel so welcome.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your kind words. We are very happy to hear you felt welcome when visiting. We hope to see you again soon.

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Review from C S (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very reluctant to move in but with the excellent care and support here from the lovely staff she relaxed.
Special thanks to the lady for phoning me in time to say goodbye to mum.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for taking the time to leave such a kind review. Thank you, again, for trusting us with your mother's care.

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Review from C C (Daughter of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Waverley Grange following Dad's death last November. She missed him terribly but the kindness and care shown by all the staff enabled her to make the best of her last months. She really appreciated the coffee machine in the small cafe and the chance this gave her to get to know other
residents and visitors. Staff respected her opinions and preferences and did all they could to accommodate them. She wanted to return to Waverley Grange from hospital to die and was able to do so peacefully.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for taking the time to leave your review. We are saddened about your loss and thank you for trusting us with your mothers care.

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Review from Lizzy S (Daughter of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother had a stroke, I felt I couldn’t leave her on her own but I had to go away for a few days so I booked her into Waverley Grange for a week’s respite care. Mum had a great week, the staff were so friendly and I felt mum was in a secure homely environment.
I would have no hesitation in
booking mum in again for another respite week should the need arise.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for taking the time to leave your review. We are glad to help you and your family and we hope to see you soon!

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Review from J M K (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Waverley Grange nearly four years ago when she became too frail to stay in her own house. We live just a few minutes away, so it was ideal for us to be able to visit her frequently and have her round to our house. We were extremely impressed with the care and attention shown by all
the staff, and as her health deteriorated it was greatly reassuring to know that nursing care was available if necessary. It was also reassuring that many of the core members of the team cared for her throughout her time there, so we really felt that they got to know her. At the end of her life, they were all very supportive and helpful. The surroundings were always pleasant and well-maintained. Food was always a difficult issue for my mother, but they were very accommodating and would always find something she liked. She was not a particularly sociable character, and although they did their best, she did not choose to join in with many of the activities.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your kind words. We have a genuine regard for all of our residents, therefore we are very pleased to hear you could feel at ease when trusting us with your mum's care.

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Review from Simon A (Son of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, exceptional staff.

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Review from Nigel B (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the home for 5 years. I cannot compliment the staff enough for their care and support. Their team looking after my mother were always there to help, so caring and were amazing in Mum's last few months. The manager was close to each of the residents and so reassuring to see his hands-on
approach to caring. My thanks to everyone at Waverley Grange for making my mothers stay so pleasant. We will miss you all.

Reply from Greta Narbutaityte, Customer Adviser at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager.


The Bupa Customer Care Team.

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Review from Jean M (Wife of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care that my husband is receiving.

Reply from Josephine Gaupholm, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange Care Home. We are pleased to hear that you are happy with your husbands care and will share your comments with the home manager. The Bupa Customer Care Team.

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Review from Alma C (Resident) assisted by family/friend published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff to be friendly and helpful.

Reply from Josephine Gaupholm, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being friendly and helpful. We will share your comments with the home manager.
The Bupa Customer Care Team.

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Review from M S (Daughter of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My family were very disappointed with our mother’s experience at Waverley Grange. Mum went for respite here after an illness left her too weak to be at home. It was intended that she spend a few weeks at Waverley Grange to rest and recover before going back to her own home. Waverley Grange failed
to deliver the level of care that we would have expected from such a large and well-known company as BUPA. There did not appear to be sufficient staff on the nursing floor which meant that family had to visit every day to ensure Mum was receiving the care she deserved and needed. We had many issues during the two week period that our mum was at Waverley Grange but generally, it was staff not following the care plan on several occasions. Our mother was left with no nightwear at least twice and had to sleep in her underwear. We moved mum to another local care home where she is being looked after by the lovely staff and she is much happier.

Reply from Josephine Gaupholm, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange. We take all comments extremely seriously and are very disappointed to hear that you are unsatisfied with your experience of care at one of our homes. Our residents’ health and wellbeing is our absolute priority. We would like to contact you so that we can discuss this in more detail and investigate it fully. Please, can you contact our customer services team by emailing feedback@bupa.com so that we can discuss this feedback further?

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Review from Frederick B (Brother of Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the brief time he was a resident, his care was first class.

Reply from Josephine Gaupholm, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange Care Home. We are pleased to hear that you and your brother had a pleasant experience at the home and appreciate your comments regarding his short stay. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from R M (Friend of Resident) published on 8 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by the standard of facilities, accommodation and care at the home. The kindness shown by staff in the last days were particularly appreciated and displayed a recognition of residents' individual characters and needs. I just wish such a standard of care was accessible to all.

Reply from Gabriella Mills, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange Care Home, we are pleased to hear that you are happy with the care the residents receive at our home. We appreciate your comments on the staff and glad that you have had a positive experience when visiting us. We will share your comments with the care homes manager. The Bupa Customer Care Team.

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Review from M G (Daughter of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in Waverley Grange for 2 and a half years and I can't fault the love and care she has been given. In recent months she's needed far more help with day to day living as her confusion has worsened. The wonderful team treat her with respect and encourage her to join in with all
activities instead of just sitting in her room. I can enjoy my visits without worrying over the day to day living of my mother - thank you.

Reply from Gabriella Mills, Customer Adviser at Waverley Grange Care Home

Thank you for your review of Waverley Grange we are pleased to hear that you happy with your Mothers care. We appreciate your comments on the staff and glad they can help give you peace of mind. We will share your comments with the home's manager, The Bupa Customer Care Team.

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Review from Kenneth H (Respite Resident) published on 6 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent 10 days at Waverley Grange after having surgery and I have to say, it was the best decision I could have made to aid my recovery. My room was perfect for my needs, quiet, peaceful and when I opened my patio door, I was in a beautiful garden. The staff, day and night, were superb and all of them
could not do enough to help in any situation and at all times were very professional. I would highly recommend Waverley Grange to anyone who find themselves in the same situation as I was in, great place, great people, well done.

Reply from Gabriella Mills, Customer Advisor at Waverley Grange Care Home

Thank you for your review of Waverley Grange, we are pleased that you had a pleasant stay with us during your recovery. We appreciate your comments of the staff and glad you liked your surroundings. We will share your review with the home's manager. The Bupa Customer Care Team.

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Review from Petrina R (Wife of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Waverley Grange for 3 weeks for respite care. During this time he received excellent care from attentive and friendly staff. Mealtimes are a highlight with ample and varied meals which he thoroughly enjoyed. Unfortunately, he couldn't be persuaded to participate in the many activities.

Reply from Gabriella Mills, Customer Adviser at Waverley Grange Care Home

Thank you for your review. We are pleased to hear that your Husband had a positive short stay with us at Waverley Grange and that he enjoyed the food there. We appreciate your comments on the staff and will share your feedback with the home's manager. The Bupa Customer Care Team

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Review from Alistair (Son of Resident) published on 21 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very grateful to all the carer's and staff at Waverley Grange for the professional and personalised care they provided to our late mother, who has been a resident there for the last 18 months. Our mother was befriended by all and had a good rapport with those she had contact with.
Treated with the respect and made to feel at home.
Although we would both visit regularly, we felt at ease, that our dear mum was in safe and loving hands, with her needs met by the services this professional nursing home provides, that we could not have provided ourselves, to the extent that she required. This allowed our mother the dignity she deserved in the last remaining month's of a very active and proud life.
Well done all at Waverley!

Reply from Holly McGough, Customer Advisor at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your family's positive experience at Waverley Grange. Our residents' dignity, health and wellbeing is our absolute priority and we appreciate your comments of our home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Waverley Grange Care Home is calculated as follows: ( (239 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 285 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I have worked with Bupa for over 11 years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.

Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked at Waverley Grange Care Home for over seven years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.

Anna

Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.

Minu

Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.

Stacey

Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.

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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.

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