Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 84 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'

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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dilyana Sharkova (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (52)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.

Parking

  • On-site parking available.

Waverley Grange Care Home Reviews (84)

Total of 84, showing 81-84
9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.821) out of 10, based on 25 reviews in the last 2 years. Over all time Waverley Grange Care Home has 84 reviews.

Overall Experience

  • 68
  • 11
  • 4
  • 0
  • 1

Date Published

84
5
15
25
59

Review from Angela C (Friend of Resident) published on 1 August 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Waverley Grange care home is excellent! I cannot praise it enough. My friend's mother sadly needed respite care at short notice and was very lucky to get a place. The staff were excellent. They went above and beyond doing everything possible to care for my friend's mother, daughter and family when they
visited. Her daughter was with her daily as she sadly deteriorated over a few weeks and died in July 2016. The nurses and staff provided wonderful support physically and emotionally. They were all brilliant. They cared for my friend's mother as if she were one of their own family. It is clean modern and homely. We looked at other homes but this was the best. We knew from the start when manageress stayed late one Friday evening to show us round. She could have put us off but did not because she cares. She cares about people and loves to help them. All the staff were like this including the nurse, and the male nursing/care assistants.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Treated with Dignity

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Review from D L W (Friend of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I just love coming here to see my friend who finds living here great. She loves the staff and activities.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities

Care / Support

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Treated with Dignity

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Review from Lesley (Daughter of Resident) published on 21 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the nursing area since Sept 2015. She came in a very poorly, undernourished, scared lady having had 3 months in hospital with cancer and complications. She is unrecognizable now - she is eating healthy food and lots of it. She has responded to careful caring nursing,
she is happy due to the staff who are excellent and now takes part in weekly activities. The team are to be thanked for their tireless effort to care, above the call of duty.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ray H (Son of Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the care given to my father in the last weeks of his life and the comfort given to the family.

Reply from Rachel Elliott, Customer Service Administrator at Waverley Grange Care Home

Thank you for your review, we are pleased to hear about your positive experience of our home and will share your comments with the homes manager. The Bupa Customer Care Team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.821 for Waverley Grange Care Home is calculated as follows: ( (239 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 285 Ratings = 4.821

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 30 Jul 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager

Joined: 2014

I have worked with Bupa for over 11 years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.

Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager

Joined: 2018

I have worked at Waverley Grange Care Home for over seven years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.

Anna

Anna Sharod

Job Title: Chef Manager

Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.

Minu

Minu Kurian

Job Title: Senior Care Assistant

Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.

Stacey

Stacey Gale

Job Title: Receptionist

Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.

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Mark Wei Hu

Job Title: Financial Administrator

Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.

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