Waverley Grange Care Home

43 Waverley Lane, Farnham GU9 8BH
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9.8 85 Reviews
  • Waverley Grange Care Home, Farnham
Waverley Grange offers round-the-clock care for people who require nursing, residential, respite care as well as care for people living with Parkinson's.

Voted one of the UK’s top 100 luxury care homes 2021 and featured in the prestigious annual 'UK Luxury Care Home Guide', Waverley Grange allows residents to retain independence while enjoying a vibrant social atmosphere.

Residents can curl up in the library, have a manicure in the salon, or watch a classic on the big screen. There is even a chapel and a café.

The gardens are perfect for a stroll, perhaps to visit the chickens. There is an allotment where residents can grow produce or relax on the patio when the sun is out.

The friendly team work together to make sure everyone’s stay is as comfortable as possible, whether that’s for a few days of respite or longer term.

There’s a real focus on looking after each resident’s wellbeing, including support for their physical, mental and spiritual needs.

Enjoyable mealtimes, lots to do and plenty of opportunities to socialise make this a very special place to be. Friends and family are always welcome to pop in for a catch-up or to join in with whatever’s going on.

The team of activity coordinators plan a varied and interesting programme. There is something for everyone, including those who are less mobile.

The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether a friend, relative or loved one.

Follow the home on Facebook to find out more about the great things that go on day to day, search 'Bupa UK Waverley Grange'
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Care Provided by Waverley Grange Care Home

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 52 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1625 – £1625
  • Self-Funded Nursing Care: £1850 – £1850
  • RESPITE Self-Funded Residential Care: £1790 – £1790
  • RESPITE Self-Funded Nursing Care: £2035 – £2035

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

These prices are only a guideline, please contact Waverley Grange Care Home to find out the exact price for your requirements.

Contact Waverley Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Waverley Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Dilyana Sharkova (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 64+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (52)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance. Lots to enjoy nearby. Within a couple of minutes are the ruins of Waverley Abbey and the pretty market town of Farnham. Several golf clubs, Birdworld and a sculpture park are just a short drive away.

Parking

  • On-site parking available.

Waverley Grange Care Home Reviews (85)

9.8

Waverley Grange Care Home has a Review Score of 9.8 (9.843) out of 10, based on 23 reviews in the last 2 years.
Over all time Waverley Grange Care Home has 85 reviews.

Overall Experience
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Date Published
  • 85
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Reviewer Connection to Waverley Grange Care Home
  • 35
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Total of 85, showing 21-40
Review from P C (Sister of Resident) published on 13 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I researched local facilities at a time when my brother was ready for discharge from hospital but didn't feel he could be safe at home. I spoke to one staff member in particular who was attentive and astonishingly efficient at handling with the hospital and making the transfer process stress-free at
a very stressful time. The care my brother has received has been first-class. He has confidence in every single member of staff.
Reply from Eden Tomlinson, Customer Service Adviser at Waverley Grange Care HomeThank you for your feedback. We are very happy to hear you can feel at ease with your Brother in our care. We hope to continue providing your loved one with the best possible care.
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Review from K L (Daughter of Resident) published on 8 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly mum's stay in the care home was short only 10 days but in that time everyone from being greeted at reception, the care team on my mum's floor and the nurses were made so welcome and mum was well looked after. The room was lovely and so pleased we were able to personalise it with photos etc. When
my mum died the management was amazing and very thorough in dealing with everything that needed sorting. Very happy with Waverley Grange
Reply from David Mclean, Customer Service Adviser at Waverley Grange Care HomeThank you for taking the time to leave your review. We do send our condolences for your loss. We hope Waverley Grange care home did everything possible to make the transition as easy as possible for her time with us and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your mum received the best possible care.
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Review from Kerrie E (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first visit, the warmth and caring of the team was immediately evident. It's a very hard stage of life to have to place a beloved parent into someone else's care, but we knew Mummy was in great hands. She got stuck in all the activities, and we came and went as if it were her own home. In the
later stages, we even did 24-hour shifts by Mummy's side, and the team looked after us so well, feeding us, supplying endless tea and allowing us a peaceful time with Mummy.
Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care HomeWe appreciate you taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time, and it is always nice to hear words like “Warmth” and “Caring” being used to describe our staff. Hopefully, you will go away from this feeling like your loved one received the best possible care.
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Review from karen S (Daughter of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was taken into Waverley Grange from the hospital for end-of-life care. Sadly she was only in there for 11 days but they were the best days for her due to the amazing care that she received.
Nothing was ever too much for them, changing her meals because she didn't like what was cooked (all food
was amazing) looking after all of her visitors, and making sure that she was never on her own too long.
All of the staff were very kind nurses, cleaners, and carers and I really couldn't have wished for a better place for her to spend her last days. From the bottom of my heart, I thank you all.
Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care HomeThank you for your lovely review. It is always so nice to hear our staff went so above and beyond to accommodate not only Mum, but yourselves as her family and friends during a difficult time. Hopefully you are able to find comfort looking back on this experience knowing your loved one received the best possible care.
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Review from Julia K (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Waverley Grange to be close to us in 2021, I would recommend this care home. The management team are very good and the home runs smoothly. The care staff team are fantastic, very kind, attentive and professional.
Even though my dad preferred to stay mainly in his room, he felt part
of the Waverley Grange community, there are lots of activities and entertainment for the residents who want to take part.
I appreciated being able to visit my dad at any time day or evening and the support we received from the home in Dad's last days was a huge comfort.
Thank you to everyone at Waverley Grange.
Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care HomeThank you for your lovely review. We are so pleased to hear your dad felt like a part of our Waverley Grange family and that the staff always went above and beyond to make both him and your family feel so well cared for and accommodated. Hopefully, you can go away from this feeling like your loved one received the best possible care.
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Review from Andrew L (Son of Resident) published on 14 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum joined Waverley Grange Care Home on the 3rd of July and despite some normal trepidation has settled in well. Central to this is the community of like-minded residents and the scale of activities that bring them together, industry communal meals. We are very happy for Mum to be part of the Waverley
Grange community.
Reply from Grace Langfield, Customer Service Adviser at Waverley Grange Care HomeThank you for your lovely review. It is to nice to hear your mum feels like a part of our Waverley Grange family and so included in our activities with other residents within the home. We hope to continue providing your loved one with the best possible care.
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Review from J H (Daughter of Resident) published on 21 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you to the staff who knew Mum so well and looked after her so well. Their nursing is outstanding and it is always lovely to see the same regular faces that help Mum and understand her. Thank you to the staff who are always there to help with calls and messages.
Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care HomeWe appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after and we hope that Waverley Grange Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.
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Review from Joan G (Respite Resident) assisted by family/friend published on 20 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy with my two weeks respite at Waverley Grange Care Home.
The staff could not have done more for me, very attentive and kind.
Food was very good. Overall, excellent care, If I need respite again I will definitely go to Waverley Grange.
Reply from Fran Donno, Customer Service Adviser at Waverley Grange Care HomeThank you for your lovely review. We are so pleased to hear that you enjoyed your two-week stay with us at Waverley Grange and it is always nice to hear words such as "attentive" and "kind" being used to describe the care that we provide. Thank you for choosing Waverley Grange for your stay.
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Review from Christine C (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was a resident at Waverley Grange Care Home for more than six years. I always found the staff polite, courteous and helpful. My mother always remarked how kind and friendly the staff were. In the final couple of months, before she died, she needed more care. She was always treated with dignity
and kindness. When she passed away, everyone was sensitive and caring.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeWe really appreciate you taking the time to leave us your review. Thank you for your kind words.
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Review from G W (Son of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly, and I feel that my father is well cared for. I appreciate that I am able to drop in to see my father at any time. His room is very comfortable, and the facilities are good. We appreciated help from the manager in securing funds from the NHS to help with Dad's care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for your feedback. We are so happy to hear that you feel your Father is well cared for at Waverley Grange.
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Review from S W (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very good care home, the staff are attentive and caring and very accommodating to my many requests and involvement in the care of my mother. I practically lived in the home for many weeks (as I normally live overseas). I felt like I had become part of the family and am thankful for the support from
all staff members. Overall, the care of the residents is compassionate and dignified.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for your kind review. We are so glad to have been able to help support you and your Mother, it is lovely that you now feel like part of our family at Waverley Grange.
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Review from Alan M (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A modern well-conceived building surrounded by a garden gives a pleasant ambience. Modernly furnished with bright and light rooms/corridors. The atmosphere is generally good, with friendly staff. The food offered from a daily menu is variable, although special requests are accepted. Breakfasts are very
acceptable. Midday meal tends to be plain and stodgy with large portions which do not appeal. Some overcooking is evident, spoiling what could be tastier. An absence of salads, rice-based meals and vegetables.
Reply from Rebecca Kellegher, Customer Service Adviser at Waverley Grange Care HomeWe appreciate you taking the time to leave us your feedback. We are glad that you find the facilities, surroundings and staff to be pleasant. We will pass your comments regarding the lunchtime menu through to our management team.
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Review from P W (Son of Resident) published on 13 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my mother was excellent in all respects. Getting in touch with the home is difficult, reception is not manned seven days per week and the telephone arrangements are antiquated. Returning a missed call is impossible.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for your feedback. I will certainly pass your comments on to the management team regarding the phone lines.
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Review from Nina P (Resident) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of this home is very good. I am well looked after in all respects and I feel very safe and happy here. My only complaint is that I am very unhappy with the food, sometimes the meat is hard and uncooked and the meals themselves are tasteless.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for taking the time to leave us a review. I will certainly pass your comments about the food on to our management team to look into it for you.
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Review from Joan C (Niece of Resident) published on 21 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was in Waverley Grange for more than 5 years and could not have received better care, both physically and emotionally. Her carers became like family to her when we couldn't visit through Covid lockdowns. They kept her going through the most difficult times and made an impossible situation bearable.
I cannot praise the staff at Waverley Grange enough, they have been just wonderful.
Reply from Amanda Barnes, Customer Service Adviser at Waverley Grange Care HomeWe appreciate you taking the time to leave us your comments. It is lovely to hear that you feel your aunt has received the best possible care even through the tough times of Covid. Thank you for choosing Waverley Grange for your aunt's stay.
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Review from Linda W (Daughter of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It has taken me a while to do this review but wanted to record our gratitude and admiration for Waverley Grange. My dad was in very poor health when he arrived in Dec 2020 and had almost been written off by the hospital. The staff at Waverley Grange supported him back to being the happy, humourous and
life-loving Dad that we had so missed. After years of managing independently, he was suddenly able to relax into being looked after in the kindest and most empowering way possible. He felt at home - among people he trusted and who he (and we) felt really cared about him. When Dad declined in health in May, the team got him swiftly admitted to hospital where he sadly died. The only thing he wanted in that week was to go back to Waverley Grange - his home and his friends as he told us repeatedly. I cannot think of a greater accolade for the manager and the whole Waverley Grange team. We can never express fully our gratitude to you for the happiness of his last months and would recommend you to everyone.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for taking the time to leave your lovely review. We are so sorry for your loss, but hopefully, it is of comfort to you knowing that your Dad received the very best care possible at Waverly Grange.
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Review from A S (Daughter of Resident) published on 28 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was looked after in this lovely home for 2 weeks following emergency surgery. The staff were all so kind and helpful and the nursing care and physio excellent. Mum so enjoyed the food and looking at the beautiful garden. The home was very clean and provided very stringent methods of Covid 19
prevention
Reply from Amanda Barnes, Customer Service Adviser at Waverley Grange Care HomeWe appreciate you taking the time to leave us your comments, It is lovely to hear that mu had a positive experience on her 2 week stay. Thank you for choosing Waverley Grange for your Mums stay.
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Review from R M (Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Care on the whole is good, but due to insufficient staff, things are rushed. Food is very good, more food is wasted than eaten. More trained chefs are needed.
Reply from Amanda Barnes, Customer Service Advisor at Waverley Grange Care HomeWe appreciate you taking the time to leave us your comments. Please let us know if there is anything we can do to make your stay as comfortable as possible.
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Review from Andrew L (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Waverley Grange suits my mothers needs extremely well. My mum was in a very poor state of health but within a week of being at the care home she responded very well to the diligent care and careful monitoring. She is now back to eating and drinking liquids to excellent levels. She is happy and comfortable
in her day to day routine. Access to see her is no problem, with of course the necessary Covid precautions and testing. The staff are very friendly and the management is superb.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for your lovely review. It is so good to know that your Mum's health has vastly improved with the care provided at Waverley Grange and that she is happy and comfortable.
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Review from Judith A (Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Lacking in equipment which can be long waits. Room is a bit cramped and care staff need to open more space to sort this especially in the shower room. I was told to treat this as if it were my own home but because of Covid this is not easy.
Reply from Alison Horridge, Customer Advisor on behalf of the team at Waverley Grange Care HomeThank you for your review. We are sorry to hear about your experience at Waverley Grange and the long waits for equipment. Our resident's health and well-being is our absolute priority, I have passed your comments on to the home manager who will arrange a meeting with you to discuss this in more detail and rectify any ongoing issues immediately.
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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Waverley Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.843 for Waverley Grange Care Home is calculated as follows: ( (224 Excellents x 5) + (33 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 261 Ratings = 4.843
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Waverley Grange Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 17 hours ago

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

Meet the Team (6)

Dilyana

Dilyana Sharkova

Job Title: Home Manager Joined: 2014

I have worked with Bupa for over 11 years and have been home manager at Waverley Grange for the last four years. I find the care sector incredibly rewarding. I enjoy treating my staff and residents as if they are my own family and love to see a smiles on their faces.


In my spare time, I love to help others, travel and read.

Julianne

Julianne Rigby

Job Title: Clinical Deputy Manager Joined: 2018

I have worked at Waverley Grange Care Home for over seven years and have been Clinical Deputy Manager for a year. It is my passion to care for the elderly and I love getting to build close relationships with both them and their families.


In my spare time, I love to spend time with my family and go on dog walks.

Anna

Anna Sharod

Job Title: Chef Manager Joined: 2022

I have been with BUPA for nearly two years. I have worked in kitchens most of my life and love the family feel of our care home kitchen.


In my spare time, I love to be outdoors enjoying nature with my pets. I also enjoy gardening and trips to the coast.

Minu

Minu Kurian

Job Title: Senior Care Assistant Joined: 2023

I have worked in Waverley Grange Care Home for a year. I love my job as it is my passion to help others and improve their quality of life with my care. I enjoy making a positive impact on my residents and their families.

Stacey

Stacey Gale

Job Title: Receptionist Joined: 2017

I have worked at the home for seven years and have been managing enquiries and show-around for the last two years. The best part of the job is seeing our residents so happy, and getting to work with our amazing team.


I live locally to the home and in my free time I enjoy exploring the outdoors. I love being active whether that be cycling or swimming in the sea.

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Mark Wei Hu

Job Title: Financial Administrator Joined: 2022

I have worked at Waverley Grange Care Home for nearly two years. Working in care services was new to me, however, I find it incredibly satisfying to be able to positively impact the lives of both the residents and their families.


In my spare time, I enjoy reading, cycling and coding.

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