Waverley Grange Care Home

Mum was made to feel welcome and has settled in well. She is enjoying the social activities. more outings would be nice for her.

My father spent his last few weeks in palliative care at Waverley Grange and I could not be happier with his care whilst there. All the staff were friendly, efficient, caring, incredibly warm and considerate, not only of my father but all of us who visited him. Whilst it's incredibly sad to lose someone, I could not have asked for a better team to take care of my father in his final weeks.

I researched local facilities at a time when my brother was ready for discharge from hospital but didn't feel he could be safe at home. I spoke to one staff member in particular who was attentive and astonishingly efficient at handling with the hospital and making the transfer process stress-free at a very stressful time. The care my brother has received has been first-class. He has confidence in every single member of staff.

Sadly mum's stay in the care home was short only 10 days but in that time everyone from being greeted at reception, the care team on my mum's floor and the nurses were made so welcome and mum was well looked after. The room was lovely and so pleased we were able to personalise it with photos etc. When my mum died the management was amazing and very thorough in dealing with everything that needed sorting. Very happy with Waverley Grange

From the first visit, the warmth and caring of the team was immediately evident. It's a very hard stage of life to have to place a beloved parent into someone else's care, but we knew Mummy was in great hands. She got stuck in all the activities, and we came and went as if it were her own home. In the later stages, we even did 24-hour shifts by Mummy's side, and the team looked after us so well, feeding us, supplying endless tea and allowing us a peaceful time with Mummy.

All of the staff were very kind nurses, cleaners, and carers and I really couldn't have wished for a better place for her to spend her last days. From the bottom of my heart, I thank you all.

Thank you to everyone at Waverley Grange.

Mum joined Waverley Grange Care Home on the 3rd of July and despite some normal trepidation has settled in well. Central to this is the community of like-minded residents and the scale of activities that bring them together, industry communal meals. We are very happy for Mum to be part of the Waverley Grange community.

Thank you to the staff who knew Mum so well and looked after her so well. Their nursing is outstanding and it is always lovely to see the same regular faces that help Mum and understand her. Thank you to the staff who are always there to help with calls and messages.

Food was very good. Overall, excellent care, If I need respite again I will definitely go to Waverley Grange.

My mother was a resident at Waverley Grange Care Home for more than six years. I always found the staff polite, courteous and helpful. My mother always remarked how kind and friendly the staff were. In the final couple of months, before she died, she needed more care. She was always treated with dignity and kindness. When she passed away, everyone was sensitive and caring.

The staff are always friendly, and I feel that my father is well cared for. I appreciate that I am able to drop in to see my father at any time. His room is very comfortable, and the facilities are good. We appreciated help from the manager in securing funds from the NHS to help with Dad's care.

A very good care home, the staff are attentive and caring and very accommodating to my many requests and involvement in the care of my mother. I practically lived in the home for many weeks (as I normally live overseas). I felt like I had become part of the family and am thankful for the support from all staff members. Overall, the care of the residents is compassionate and dignified.

A modern well-conceived building surrounded by a garden gives a pleasant ambience. Modernly furnished with bright and light rooms/corridors. The atmosphere is generally good, with friendly staff. The food offered from a daily menu is variable, although special requests are accepted. Breakfasts are very acceptable. Midday meal tends to be plain and stodgy with large portions which do not appeal. Some overcooking is evident, spoiling what could be tastier. An absence of salads, rice-based meals and vegetables.

The care provided for my mother was excellent in all respects. Getting in touch with the home is difficult, reception is not manned seven days per week and the telephone arrangements are antiquated. Returning a missed call is impossible.

My experience of this home is very good. I am well looked after in all respects and I feel very safe and happy here. My only complaint is that I am very unhappy with the food, sometimes the meat is hard and uncooked and the meals themselves are tasteless.

My aunt was in Waverley Grange for more than 5 years and could not have received better care, both physically and emotionally. Her carers became like family to her when we couldn't visit through Covid lockdowns. They kept her going through the most difficult times and made an impossible situation bearable. I cannot praise the staff at Waverley Grange enough, they have been just wonderful.

It has taken me a while to do this review but wanted to record our gratitude and admiration for Waverley Grange. My dad was in very poor health when he arrived in Dec 2020 and had almost been written off by the hospital. The staff at Waverley Grange supported him back to being the happy, humourous and life-loving Dad that we had so missed. After years of managing independently, he was suddenly able to relax into being looked after in the kindest and most empowering way possible. He felt at home - among people he trusted and who he (and we) felt really cared about him. When Dad declined in health in May, the team got him swiftly admitted to hospital where he sadly died. The only thing he wanted in that week was to go back to Waverley Grange - his home and his friends as he told us repeatedly. I cannot think of a greater accolade for the manager and the whole Waverley Grange team. We can never express fully our gratitude to you for the happiness of his last months and would recommend you to everyone.

My Mum was looked after in this lovely home for 2 weeks following emergency surgery. The staff were all so kind and helpful and the nursing care and physio excellent. Mum so enjoyed the food and looking at the beautiful garden. The home was very clean and provided very stringent methods of Covid 19 prevention

Care on the whole is good, but due to insufficient staff, things are rushed. Food is very good, more food is wasted than eaten. More trained chefs are needed.