Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.7 85 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

Care Provided by Sutton Lodge Care Home

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1450
  • Self-Funded Nursing Care: £1695 – £1695
  • RESPITE Self-Funded Residential Care: £1595 – £1595
  • RESPITE Self-Funded Nursing Care: £1865 – £1865

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact Sutton Lodge Care Home to find out the exact price for your requirements.

Contact Sutton Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sutton Lodge Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Andrea Morgan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (13)
  • Couples/Companion Rooms (6)

Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.

Parking

  • On site parking available.

9.7

Sutton Lodge Care Home has a Review Score of 9.7 (9.695) out of 10, based on 25 reviews in the last 2 years.
Over all time Sutton Lodge Care Home has 85 reviews.

Overall Experience
  • 63
  • 19
  • 3
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Date Published
  • 85
  • 11
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  • 25
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Reviewer Connection to Sutton Lodge Care Home
  • 22
  • 11
  • 11
  • 7
  • 5
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 85, showing 1-20
Review from S C (Sister of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't recommend Sutton Lodge highly enough. My brother spent his final four weeks there receiving palliative care, and the staff were simply brilliant. Every single person we met was caring, compassionate, and genuinely lovely - it felt like being part of a family. They supported us as relatives as
much as they cared for him, which made an incredibly difficult time so much easier to bear. It was a real comfort and relief to know he was in the very best of hands.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind review. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. It is always lovely to hear words like "Caring" and…read more
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Review from Margaret M (Sister-in-law of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
what an amazing care home, from the minute we entered to view, staff are so so friendly, the residents were happy and smiling, My brother in law is so looked after care is top just like with all the other residents!
It does not feel like a care home, but it certainly feels like a home, my brother in
law has settled in know. I just love going there. They are simply the best!
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We are very happy to hear you can feel at ease with your brother-in-law in our care and it is always nice to hear from family members feeling like their loved one is…read more
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Review from M F (Friend of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
What I've seen the staff are so lovely. The food great and nothing is too much trouble. Can I book my place now???
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. It is always nice to hear words like "nothing is too much trouble" being used to describe our care. We hope to continue providing your loved one with the best…read more
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Review from B M (Brother of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into Sutton Lodge in July all the staff could not have been more helpful. My brother is confined to a wheelchair and they make sure he gets out of tis room.
Reply from Lisa Henderson, Customer Care Advisor at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Brother in our care. It is always nice to hear words like "Helpful" being used to…read more
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Review from Patricia H (Friend of Resident) published on 9 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So pleased to see how well looked after and happy all the residents are and how nicely they are treated by all the staff. Even us visitors are treated like family and I have loved coming here to visit a very good friend.
Reply from Lisa Henderson, Customer Care Advisor at Sutton Lodge Care Home
Thank you for your kind words. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.
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Review from Nicola H (Wife of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Sutton Lodge highly enough. At such a difficult time they ensured my husband settled in and received the very best care until his death. When I visited the home I knew that it was the right place to entrust my husbands care to. He settled in immediately and due to their professionalism
he was happy from day one. Every member of staff ensures Sutton Lodge becomes an extended family to it's residents. I shall be forever grateful to them for their care and friendship.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time and we are saddened to hear about your loss. We are happy to hear you felt like a part of our…read more
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Review from S M (Regular Volunteer) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a retired RGN, and have been volunteering weekly for the past 2 1/2 years, Sutton Lodge is a happy and homely place. Very welcoming and pleasant all residents are treated as members of a "big family". The care is superb with all treated with dignity and respect. Visitors are always welcomed and
enjoy the many activities that take place daily.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind review. We are so pleased to hear that you are impressed the high standards of care provided, the homely environment and the variety of activities provided at Sutton Lodge Care…read more
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Review from R P (Resident) published on 8 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is nice and friednly and look after you very well.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind words. We are pleased to hear that you are being looked after well and it is always wonderful to hear words like "Nice" and "Friendly" being used to describe our staff.…read more
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Review from L P (Son of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and always willing to help. The room are nice with an ensuite toilet. They seem to really care about the residents which is really nice.
Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything…read more
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Review from Martin P (Husband of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A nice friendly place.
Reply from Lisa Henderson, Customer Care Advisor at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. It is lovely to hear that you find Sutton Lodge Care Home a nice friendly place. We hope to continue providing your loved one with the best…read more
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Review from Sylvia W (Wife of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are quite satisfied with the care and support my husband receives.
Reply from Lisa Henderson, Customer Care Advisor at Sutton Lodge Care Home
Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your Husband with the best possible…read more
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Review from Cheryl B (Sister of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit my sister I always get a good morning and have a little chat with the receptionist. The carers always have a chat if they have time and the housekeepers are nice too and the security staff.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We are so pleased to hear that you feel welcomed whilst visiting Sutton Lodge Care Home. We are very happy to hear you can feel at ease with your Sister in our care.…read more
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Review from Philomena M (Daughter of Resident) published on 25 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was in hospital for 6 weeks and then to Sutton Lodge Care Home. Although I didn't want this to happen, I now know it was best for mum. Sutton Lodge is absolutely wonderful, the staff are amazing with mum, as with everyone else and have a lot of time for her. Mum is very happy here and we, as
a family can visit whenever we want. Mum was on her own a lot at home, as we were all at work, but there every evening, now she has 24 hour care and is so much happier.
Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is lovely to hear Mum is very happy with us and now is receiving the 24-hour care she needs.…read more
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Review from D M (Son-in-law of Resident) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Father-in-Law came to Sutton Lodge Care Home after a two month hospital stay. The caring staff were amazing and soon he was up and about enjoying the activities and home cooked food. He even went on a Christmas shopping trip with some other residents. This wonderful place turned his life around.
Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home
Thank you for your kind review. It is wonderful to hear that your Father-In-Law had such a brilliant experience during his stay with us at Sutton Lodge Care Home. It is always lovely to hear words…read more
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Review from Y K (Son of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care my Mother is receiving at Sutton Lodge.
She has praised the attitude and behaviour of the team here. The staff are caring and patient and treat my Mother with respect and dignity. The facility is well-maintained and well-led.
Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your kind words. It is always nice to hear words like "Caring" and "Patient" being used to describe our care. We hope to continue providing your loved one with the best possible care.
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Review from Jane S (Daughter of Resident) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Lodge is an excellent care home with exceptional staff in every department. My Mother became a resident during the last few weeks of her life, suffering from a terminal illness. The staff were very caring and compassionate to both my Mother and our family. Highly recommend.
Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your…read more
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Review from Maxine S (Daughter of Resident) published on 21 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great care home with great staff.
Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home
Thank you for your feedback. We hope to continue providing your loved one with the best possible care.
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Review from David H (Brother of Resident) published on 10 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'd like to thank all the staff at Sutton Lodge for the care that was given to my brother during the last few weeks before his passing. He was treated with dignity and respect by everyone he came into contact with whilst there, everyone couldn't do enough for him and due to his circumstances was happy
and content to be in their care. When we visited Sutton Lodge we found the staff friendly and helpful towards each of us and very supportive of us at this difficult time.
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your kind review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at…read more
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Review from Simon M (Husband of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This was the first time my wife had gone in for respite care, so we were both naturally a little nervous but the entire team were simply fantastic, fully supportive and appreciative of the situation before them. Nothing was too much trouble, the level of care and attention was exemplary.
Everyone we
met was both professional and welcoming, it was also clear to see that there was a happy team atmosphere, born out of the longevity service at Sutton Lodge.
We have no hesitation in recommending and my wife will be returning.
Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home
We appreciate you taking the time to leave us your comments. We are pleased to hear the staff at Sutton Lodge care home did everything to make the transition as easy as possible for both yourself and…read more
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Review from Hilary B (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 14 months of her life at Sutton Lodge and she could not have had a better last year. I cannot praise enough the staff and the emotional and medical support provided. She went in for end-of-life care and had no interest in life but with gentle encouragement from the staff she
gradually began to participate in activities. This enhanced her quality of life until a few weeks before her death. Her care was exemplary. The staff kind and thoughtful. Relatives also receive support, emotionally and with participation in relative meetings.
Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home
Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Sutton Lodge Care Home did everything…read more
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Current Review Score: 9.7 (9.695)

Overview of Review Score

The Review Score of 9.7 (9.695) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.695 for Sutton Lodge Care Home is calculated as follows: ( (211 Excellents x 5) + (78 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 295 Ratings = 4.695
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 25 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Oct 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.

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Awards / Recognitions (7)

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Meet the Team (6)

Andrea

Andrea Morgan

Job Title: Home Manager Joined: 2025

My name is Andrea, and I’m the home manager here at Sutton Lodge. My journey in care began back in 1997, when I started working as a carer in a nursing home that supported both younger adults with complex needs and older residents. From my very first shift, I knew this was where I was meant to be — caring for people, making a difference, and helping others live with dignity and joy.


That passion led me to train as a nurse, and in 2008 I qualified as a registered nurse. I spent several years working across surgical wards and other hospital departments, gaining valuable experience that I’ve carried with me throughout my career.


In 2010 I got married, and I’m now a proud mum to twin daughters and a son — they keep me grounded and remind me every day why care and kindness matter so much. Over the years, I’ve worked in a variety of care homes, supporting residents, families, and staff with dedication and compassion.


I first joined Sutton Lodge as deputy manager and spent three and a half years here before moving on to other management roles within care homes. Four years later, I was delighted to return — this time as home manager. It truly feels like coming home.


Sutton Lodge is such a special place — a small home with a big heart. The warmth, laughter, and sense of family here are what make it so unique. I’m incredibly proud to lead a team that shares my values of compassion, respect, and dedication, and to be part of a home where residents are not just cared for, but truly cherished.

Beth

Beth Marr

Job Title: Clinical Deputy Manager Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)

Georgina

Georgina Connor

Job Title: Senior Care Assistant Joined: 2022

I am Georgina and I have been working at Sutton Lodge for three and a half years. I started off as a care assistant, before getting promoted to senior care assistant.


For many years, I worked as a private nanny for children. Following that, I worked for M&S.


I finally got a job in a care home and that’s where I found my passion for caring for the elderly.


Sutton lodge is a small home, I love working here. It feels like a small family.


Outside of work, I have a large family, and in my spare time, I spend all my time with them.

Jenny

Jenny Draper

Job Title: Senior Care Assistant Joined: 2013

My name is Jenny and I am a senior care assistant. I have worked at Sutton Lodge for almost 13 years. I love the family feeling we have with residents, relatives and co-workers alike. I feel we make a real difference to the lives of our residents.

Rochelle

Rochelle Bartlett

Job Title: Senior Activities Co-ordinator Joined: 2018

I started my career at Sutton lodge in June 2018 as a care assistant. In November 2021, I changed roles and became an activities co-ordinator.


Over the course of that time, I completed many training courses, including Level 2 in adult care work, Level 2 in English, Level 1 in maths and Level 3 in first aid.


Two years ago, I stepped up and become a senior activities co-ordinator.


I am proud of my work and everything I bring to our home, staff and residents. I am extremely passionate and try my best to plan activities and events around all individuals' needs so everyone can feel involved.


My role has significantly boosted my self-confidence, but more importantly, it has strengthened my skills and abilities in care—especially in leading activities, which are central to my position. I genuinely love my job, and any feedback I receive motivates me to improve and make meaningful changes. I believe there’s always room to learn, grow, and achieve more, especially with the variety of goals, qualifications, and training opportunities available through Bupa and Sutton Lodge.

Teresa

Teresa Jewett

Job Title: Receptionist Joined: 2022

My name is Teresa - I have worked in care for 5 years and joined the Sutton Lodge team as a carer 3 years ago. For the last 2 years I have been working on reception, where I get to show our lovely home to future residents and their families.


I love working here, we have a fantastic team and are one big happy family.


I have a very naughty basset hound at home who I love taking on walks to various places (his favourite is Esher Woods). I have lived in Walton all my life but hope one day to retire to Devon.

Frequently Asked Questions about Sutton Lodge Care Home

What types of Care is Sutton Lodge Care Home registered for?

Older Person Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Lodge Care Home have?

There are 13 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Lodge Care Home to the centre of Weybridge?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Lodge Care Home to verify any information. View our terms and conditions. Sutton Lodge Care Home has an Enhanced Service - more info.