Sutton Lodge Care Home

87 Oatlands Drive, Weybridge KT13 9LN
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9.6 75 Reviews
  • Sutton Lodge Care Home, Weybridge
Sutton Lodge is committed to quality residential and nursing care, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm and cottage feel while being suited to modern care and a comfortable lifestyle. It has a large garden with a water feature, raised flower beds and a seating area for all to enjoy. Most of the bedrooms are ensuite.

Sutton Lodge is ideally located with the centre of Oatlands and Walton on Thames being less than a mile away and just over a mile away from Weybridge Town Centre. The home is located on the A3050 which has multiple bus stops just 100m from the home, offering easy access for visiting families.

As an enhanced service to residents, weekly GP visits are conducted at Sutton Lodge Care Home, enabling residents to receive regular, personalised medical reviews as part of their approach to person-centred care.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

From pets therapy, music and gentle exercise to visiting performers there is lots going on and anyone is welcome to pop in and join in, whether you’re friend, relative or loved one.

The home is proud to be a part of the ‘research ready care home network’ Working to improve the quality of life, health, care and treatment of residents.

For more information about life in the home, please visit their Facebook page: Search 'Bupa UK Sutton Lodge'.

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Care Provided by Sutton Lodge Care Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Karen Raggett (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Sutton Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home is open to admissions. The home is open to everyone. There’s no need for your loved one to have Bupa health insurance.


  • Parking

  • On site parking available.


Sutton Lodge Care Home Reviews (75)

Total of 75, showing 1-20
9.6

Sutton Lodge Care Home has a Review Score of 9.6 (9.602) out of 10, based on 17 reviews in the last 2 years. Over all time Sutton Lodge Care Home has 75 reviews.

Overall Experience

  • 54
  • 18
  • 3
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Date Published

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Review from Philomena M (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in hospital for 6 weeks and then to Sutton Lodge Care Home. Although I didn't want this to happen, I now know it was best for mum. Sutton Lodge is absolutely wonderful, the staff are amazing with mum, as with everyone else and have a lot of time for her. Mum is very happy here and we, as
a family can visit whenever we want. Mum was on her own a lot at home, as we were all at work, but there every evening, now she has 24 hour care and is so much happier.

Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time. It is lovely to hear Mum is very happy with us and now is receiving the 24-hour care she needs. We hope to continue providing your loved one with the best possible care.


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Review from R P (Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a resident I have no complaints, everyone is friendly and look after me very well. Always greeted with a lovely, good morning.

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your kind words. It is so brilliant to hear that you are enjoying your stay so far at Sutton Lodge Care Home. We are pleased to hear that you are looked after well and that you can feel at ease in our care. We hope to continue providing you with the best possible care.


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Review from C B (Sister of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management are very welcoming and caring. Couldn't be better.

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your kind review. It is so wonderful to hear that you can feel at ease with your loved one in our care. It is always lovely to hear words like "Welcoming" and "Caring" being used to describe our staff. We hope to continue providing your loved one with the best possible care.


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Review from D M (Son-in-law of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father-in-Law came to Sutton Lodge Care Home after a two month hospital stay. The caring staff were amazing and soon he was up and about enjoying the activities and home cooked food. He even went on a Christmas shopping trip with some other residents. This wonderful place turned his life around.

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your kind review. It is wonderful to hear that your Father-In-Law had such a brilliant experience during his stay with us at Sutton Lodge Care Home. It is always lovely to hear words like "Caring" and "Amazing" being used to describe our staff and we hope Sutton Lodge care home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Y K (Son of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care my Mother is receiving at Sutton Lodge.
She has praised the attitude and behaviour of the team here. The staff are caring and patient and treat my Mother with respect and dignity. The facility is well-maintained and well-led.

Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home

Thank you for your kind words. It is always nice to hear words like "Caring" and "Patient" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Jane S (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Lodge is an excellent care home with exceptional staff in every department. My Mother became a resident during the last few weeks of her life, suffering from a terminal illness. The staff were very caring and compassionate to both my Mother and our family. Highly recommend.

Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time. We are saddened to hear about your loss. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Maxine S (Daughter of Resident) published on 21 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home with great staff.

Reply from Maria Ricketts, Customer Care Adviser at Sutton Lodge Care Home

Thank you for your feedback. We hope to continue providing your loved one with the best possible care.


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Review from David H (Brother of Resident) published on 10 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'd like to thank all the staff at Sutton Lodge for the care that was given to my brother during the last few weeks before his passing. He was treated with dignity and respect by everyone he came into contact with whilst there, everyone couldn't do enough for him and due to his circumstances was happy
and content to be in their care. When we visited Sutton Lodge we found the staff friendly and helpful towards each of us and very supportive of us at this difficult time.

Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your kind review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we are very happy to hear you can felt at ease with your brother in our care. Hopefully, you will go away from this feeling like he received the best possible care.


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Review from Simon M (Husband of Resident) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This was the first time my wife had gone in for respite care, so we were both naturally a little nervous but the entire team were simply fantastic, fully supportive and appreciative of the situation before them. Nothing was too much trouble, the level of care and attention was exemplary.
Everyone we
met was both professional and welcoming, it was also clear to see that there was a happy team atmosphere, born out of the longevity service at Sutton Lodge.
We have no hesitation in recommending and my wife will be returning.

Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. We are pleased to hear the staff at Sutton Lodge care home did everything to make the transition as easy as possible for both yourself and your Wife. It's nice to hear you could feel at ease knowing she was receiving the best care and we will certainly pass your comments on to the manager.


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Review from Hilary B (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 14 months of her life at Sutton Lodge and she could not have had a better last year. I cannot praise enough the staff and the emotional and medical support provided. She went in for end-of-life care and had no interest in life but with gentle encouragement from the staff she
gradually began to participate in activities. This enhanced her quality of life until a few weeks before her death. Her care was exemplary. The staff kind and thoughtful. Relatives also receive support, emotionally and with participation in relative meetings.

Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your review. We are sorry for your loss. We are glad to help you and your family through such a difficult time and we hope Sutton Lodge Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like "cannot praise the staff enough" and "exemplary" being used to describe our care. We hope you all feel like a part of our Sutton Lodge family. Hopefully you will go away from this feeling like your mother received the best possible care.


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Review from V A (Wife of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory overall, but lacking in activities on some days especially late afternoons. Too hot on sunny days in the conservatory area.
Meal requirements not always catered for as due to my husbands condition he can reverse what he wants. This seems to apply
mainly to supper. Minor points sometimes
overlooked like cleaning his electric tooth brush or razor. Bad posture in his wheelchair needs correcting as tends to slip forward and become very uncomfortable. More opportunities for conversation would help his mind stay active and advert boredom and depression.

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Review from K M (Grandson of Resident) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The amazing staff looked after my grandfather. The care and attention he received was top tier and they went above and beyond. He enjoyed all the activities during his time at Sutton Lodge and always had a big smile on his face. Thank you so much to the whole team!

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your lovely review. We hope Sutton Lodge Care Home did everything possible to make the transition as easy as possible, and it is always nice to hear words like amazing and attention being used to describe our care. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from L F (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff are very approachable if there are any problems. Staff understand my mother's needs. Has a real family atmosphere - relatives feel dart of the family too.
Good management team.

Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home

We appreciate you taking the time to leave us your comments. We are happy to hear you feel like a part of our Sutton Lodge family. Please let us know if there is anything else we can do to make your mother's stay as comfortable as possible.


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Review from J B (Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is run to a high standard with excellent care.

Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear you have such high praise for the standard of care within our home. Please let us know if there is anything we can do to make Sutton Lodge as comfortable as possible.


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Review from E O (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home staff very supportive of my mother and also myself. Nothing seems to be too much for them. They constantly monitor my mother's health and are very quick to pick up any signs of illness. Overall my experience with the care home has always been extremely positive.

Reply from Grace Langfield, Customer Service Adviser at Sutton Lodge Care Home

Thank you for the review. It is always nice to hear from family members who feel like their loved one is cared for and looked after so well in the home. Thank you for choosing Sutton Lodge for your Mother's stay.


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Review from C W (Daughter of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here for respite care initially when she had chronic back pain. She was so well cared for and made an excellent recovery. At the end of the respite period she chose to stay. She is happily ensconced in the community of Sutton Lodge and enjoys an independent life but is fed, bathed and cared
for with respect and care.

Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home

Thank you for taking the time to leave your kind review. It is always nice to hear from family members feeling like their loved one is cared for and looked after and hope she feels like part of our care home family. We hope to continue providing your Mum with the best possible care and please let us know if there is anything we can do to make her stay as comfortable as possible.


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Review from U B (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, at 102 years old, has been a resident at Sutton Lodge since September 2022. He was discharged from the hospital into their care with several ongoing medical problems, which continue to be addressed with improvement. The home is well-known to me by several previous residents. The staff, with
their caring, encouraging and friendly attitude, have provided a safe environment for him. I would highly recommend this facility for those looking to place a loved one.
Thank you.

Reply from Fran Donno, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your kind words. It is so lovely to hear words such as "Caring" and "Friendly" being used to describe the care that we provide, and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from N A (Nephew of Resident) published on 3 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff treat their client with dignity, compassion and a high level of care. Frequently, they go above and beyond. The meals are amazing. The staff make the care/home a home-from-home.

Reply from David Mclean, Customer Service Adviser at Sutton Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like "dignity" and "compassion" being used to describe our care. Please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from C P (Husband of Resident) published on 4 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care, always clean and tidy. Staff friendly and helpful. Always in attendance and carry out all requests. Generally very happy with the care my wife is receiving, and she looks much happier too.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for your review. We are so glad to hear that you are happy with the care that your wife receives.


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Review from N G (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sutton Lodge nursing home has been a godsend. My dad has been here for the last couple of months. I love the staff and caregivers. They have been really taking good care of my father, who has Alzheimer's; he can't walk, and he can't talk. But the love of everyone has made him feel better. They have
a beautiful garden, and I usually take my dad outside into their lovely garden for lunch. I come in twice a day, most days, and they have an open visit, which has made it so easy for me to visit my dad. The nurses are superb. I really think we have found a great place for my dad, and I'm grateful to them all.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Sutton Lodge Care Home

Thank you for your lovely review. We are so happy to hear that you feel like a part of our Sutton Lodge family. Thank you for choosing us to care for your Dad.


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Current Review Score: 9.6 (9.602)

Overview of Review Score

The Review Score of 9.6 (9.602) out of 10 for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.602 for Sutton Lodge Care Home is calculated as follows: ( (129 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 201 Ratings = 4.602

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Apr 2025

Spacious rooms available for nursing and residential care – long and short stay care available. All rooms are tastefully decorated, some overlooking the home’s attractive gardens. Residents can bring items from home such as ornaments, photos and small items of furniture to make more homely.


Awards / Recognitions (7)

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Meet the Team (5)

Karen

Karen Raggett

Job Title: Home Manager

Our home is friendly, welcoming and homely.
My staff team are passionate about high quality care and work extremely hard to deliver person-centred care.
Our food is all home cooked and we offer a wide range of activities to meet every one’s interests and abilities.


Beth

Beth Marr

Job Title: Clinical Deputy Manager

Joined: 2014

I started my career with Bupa 10 years ago as a Care Assistant, progressing to Senior Carer, Registered Nurse and now Clinical Deputy Manager for the last 2.5 years.


In late 2014 I was studying for a Psychology Degree when I swapped my weekend job at Specsavers for a part-time Care Assistant job at Queensmount Bupa in Bournemouth.


I loved my care job and worked with some amazing people who made me consider an even bigger career change. When I came back home to Surrey after university I transferred to Sutton Lodge and then began a Master’s Degree in Adult Nursing before taking on a Nursing position here. Sutton Lodge feels like my home from home, and I am so proud of my job and the relationships we build with the residents we care for.


I love my role as Deputy Manager and helping the team to feel empowered and grow. The staff here are so kind and caring, and we support each other through the good times as well as the hard times. My favourite days are still my nursing days when I get to spend quality time with our wonderful residents.


I have a lovely rescue dog who is a huge part of my life and we love spending days walking down the Wey Navigation and spending time with my friend's horses. I also recently got married (which was the gossip of Sutton Lodge for many months!)


Jenny

Jenny Draper

Job Title: Senior Care Assistant

Joined: 2013

I've worked at Sutton Lodge for 11 years. I love helping our residents and have great satisfaction knowing I'm making our resident's lives more easier. Sutton Lodge has a family feel to it.


I live locally with my husband and son and enjoy the great outdoors and skiing.


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Xz Canson

Job Title: Registered Nurse

Joined: 2003

I have worked for Bupa for 21 years. I enjoy helping others and making a positive difference in our resident's lives.


I graduated as a general nurse in the Philippines and I completed my adaptation course in the NHS as a Theatre Nurse. I moved to Surrey with my family and worked in a number of different roles caring for residents with learning disabilities and challenging behaviours before joining the Sutton Lodge family.


In my own time, I like to spend time with my family and learn new things.


Wilf

Wilf

Job Title: Therapy Dog

Meet Wilf, our pet therapy dog! Wilf is our Home Manager's dog and visits at least once a week to see our wonderful residents. Our residents love it when Wilf visits and he is very spoilt with lots of treats.


Frequently Asked Questions about Sutton Lodge Care Home

What types of Care is Sutton Lodge Care Home registered for?

Older Person Care, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sutton Lodge Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Sutton Lodge Care Home have?

There are 13 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Sutton Lodge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Lodge Care Home to the centre of Weybridge?

1.2 mile(s) as the crow flies, distance by road may be significantly further.