Sutton Lodge Care Home, Weybridge, Surrey
Sutton Lodge Care Home, Weybridge, Surrey
Sutton Lodge Care Home, Weybridge, Surrey

Sutton Lodge is committed to quality nursing care and welcomes younger adults with a physical disability, while also specialising in palliative, respite and convalescence needs.

This converted grand private home retains much of its historic charm, while being suited to modern care and a comfortable lifestyle. Electronically-controlled beds suit residents with mobility issues.

Dietary needs are discussed on arrival and incorporated into a menu of fresh seasonal produce, eaten in the bright and airy dining rooms or in the privacy of clients’ own bedrooms.

Visiting musicians and performers are a popular addition to the calendar, with gentle exercise sessions, sherry mornings and poetry readings also taken part in.

Group: Bupa Care Homes

Person in charge: Jutta Staude (Home Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Parkinson's Disease

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Czech, Spanish; Castilian, Polish

Single Rooms: 16

Shared Rooms: 6

Rooms with ensuite WC: 20

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Sutton Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Sutton Lodge Care Home has a Review Score of 9.5 (9.517)

The Review Score of 9.5 (maximum of 10) for Sutton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 27 Reviews over all time. This Average Rating is also the rating value for Sutton Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.517 for Sutton Lodge Care Home is calculated as follows: ( (191 Excellents x 5) + (108 Goods x 4) + (19 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 321 Ratings = 4.517

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Sutton Lodge Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 16 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    17
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Sutton Lodge Care Home?

  • Extremely LIKELY
    21
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Sutton Lodge Care Home

  • Son of Resident/Service User
    8
  • Resident / Service User
    5
  • Nephew of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • more

I'm very impressed with the laundry service. The laundry lady is excellent with the washing, ironing and distribution of clothes to the rooms. She should be on the wall of fame. Thank you to all the others who help with laundry.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 10 Nov 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

When I arrived at Sutton Lodge care home on 10th July 2017. I was very unwell. I could not walk and had lost 3 stone. Thanks to all the wonderful care and support from the management and staff here, I will be leaving in November 2017 to live independently once again. I have also put back on over 2 stone thanks to the excellent food.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 09 Nov 2017:

Thank you for your review. I'm so glad to hear that you are now well enough to go back to living independently and that your health continues to improve. I hope that you may wish to come back and stay with us for some respite care in the future and meet up with the friends that you have made while in our care.

My husband was in Sutton Lodge for respite for two weeks and was looked after very well. He was happy there which makes it easy for me to do it again when I need a break from the constant care of him.

How likely would you be to recommend Sutton Lodge Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 08 Nov 2017:

Thank you for your review. I'm so glad to hear that your husband was happy in our care and hope that he will come and stay with us again for some respite care.

It was an easy choice of care home for my parents observing the residents and visitors. Love, care, banter from carers, excellent management decision excellent activities and events in the home and outside. Thanks for arranging transport and carer on two appointments to hospital.
Excellent food, excellent room and when my father bought a larger television maintenance fixed it.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 08 Nov 2017:

Thank you for your review. It is the little things like a smile and a little bit of banter that makes all the difference. I hope that your parents are enjoying the activities. This must give you peace of mind knowing that they are well cared for.

My husband was welcomed into Sutton Lodge and required ongoing nursing care. This was given with cheerful but sympathetic attention and he was made to feel at home, accepted by and given the nursing care he required in an understanding and respectful way. My family and I were comfortable and happy for him to be in Sutton Lodge.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 11 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

My family and were absolutely delighted with the level of care my mother received while staying at Sutton Lodge. We found the staff very sensitive and caring both to my mother's needs and to our own, especially as she was nearing the end of her life. the Manager and all the staff were always very friendly, approachable and helpful and we noticed how they treated all residents with great kindness and respect.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jayne Duck, Customer services administrator at Sutton Lodge Care Home responded to this review on 07 Sep 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.

My mother lived out the last few years of her life at Sutton Lodge. She had a beautiful room, very similar to her own bedroom at home. The home as a whole has always been clean, cared for and a pleasant, friendly environment with visitors made welcome at any time. She was exceptionally well cared for in every aspect of life, from staff simply making sure she had what she wanted, through to medical care when required.
Several members of staff attended her funeral, which we as a family very much appreciated, as we had all appreciated knowing that she was being taken very good care of when we could not be there.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Jayne Duck, Customer Services Administator at Sutton Lodge Care Home responded to this review on 10 Jul 2017:

So sorry to hear of your loss. Please accept our condolences. Thank you for your review. I'm sure in time to come when you look back on your mum's time with us, you will have very fond memories of her time with us.

Overall, I think this home is very good and mother seems to be getting used to it, this month she said she liked her room. Since her arrival in April 2016, she is much improved generally thanks to the food and helpful staff.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home responded to this review on 07 Jul 2017:

Thank you for your review. I'm glad that your mum seems to be settling in to the home now and is liking things and that her health has improved.

Sutton Lodge Care Home is a home of excellence. Good management, very caring staff who show lots of love and affection to everybody in their care. Also excellent activities inside and outside the home.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 05 Jul 2017:

Thank you for your lovely review, we appreciate your feedback. I am so pleased to hear about your positive experience with Sutton Lodge, and that you are happy with the compassion of the staff and the level of management. The Bupa Customer Care Team.

Wonderful.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 05 Jul 2017:

Thank you for your review, we appreciate your feedback. I am so pleased that you would recommend this home to others. The Bupa Customer Care Team.

Happy with transition from home.

How likely would you be to recommend Sutton Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jayne Duck, Customer Services Administator at Sutton Lodge Care Home responded to this review on 04 Jul 2017:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.

As soon as my wife was in transition awaiting discharge from hospice respite our daughter and I went to view Sutton Lodge and meet its manager. Very impressed by airy lounge, neat dining room that would do credit to a small hotel and ensuite single bedroom on offer. My wife moved in about 7 days later and was given very good care night and day by the whole team; management, senior and regular nursing plus catering. The home became not just a place with very friendly care staff but actually much more a big, caring family. They did a wonderful job with my dear wife as her serious condition took hold over 7 weeks and were tremendously sympathetic in her final quite distressing few days and around midnight the day she died. The staff were also lovely in allowing me and my daughter time and space to gather up her possessions and in sending two representatives to her funeral.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for sharing such a lovely review with us, we really appreciate it. I am so pleased that you were impressed with Sutton Lodge as a whole, and their staff! I will share your kind comments with the home's manager. The Bupa Customer Care Team.

The care my grandmother is receiving is second to none.
All the staff are always so friendly and helpful.
They always treat my grandmother with great care and attention.
She is always clean and tidy and seems very happy with the staff.
She was a resident on respite and loved every minute of being here.
When she took very poorly the staff were very understanding and quick to help out getting her settled after a very rushed discharge from hospital.
Thank you for all that you do for my grandmother.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 04 Apr 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I felt very safe and comfortable. I use oxygen 24/7 and everything was organised so that I always feel safe. For some parts of the day, I use a wheelchair others not. My requirements here are never too much trouble. My medications are many and varied but they are always handled very efficiently and I have no worries.
The staff here are always friendly, helpful and with fault. This may be a cliche but is honestly the case.
Smiles and cheerfulness amongst both staff and management here is a particular feature of the home.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 10 Mar 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My husband entered Sutton Lodge for respite care and help in regaining his walking ability following a spell in hospital. His room was pleasant and clean and the care staff excellent, though I think due to staff vacancies, it could sometimes take up to 40 minutes to answer the call button. Because of restrictions in nursing home regulations, our goal was not reached and in fact, he left the home far worse than he entered. His walking ability was diminished and he developed another urine infection. He left there in an ambulance back to hospital. The care staff were excellent and were doing a great job despite being under pressure because of staff vacancies. The catering staff produced good appealing menus. The financial department was very efficient and it was generally a pleasant place to be. However, I did feel there could be some improvement in the general management and whereas the different groups of staff do their utmost to help there seemed to be some glue missing in the general running of things.

How likely would you be to recommend Sutton Lodge Care Home? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Poor

Safety / Security: Satisfactory

Value for Money: Poor

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 10 Mar 2017:

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing are our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service. The Bupa Customer Care Team.

During the few weeks that my mother spent in Sutton Lodge, the staff attended her with utmost care and patience as she became less mobile and communication with her became more difficult. After a brief stay in hospital, she returned for palliative care which was well organised in every respect. Staff were always supportive and welcoming.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 12 Jan 2017:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I have been here on extended respite and everyone has been so lovely. The carers and nurses are very nice and couldn't do enough for you.
My room is very nice and spacious.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 29 Dec 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Small friendly care home. Very well managed.

How likely would you be to recommend Sutton Lodge Care Home? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Poor

Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home responded to this review on 09 Sep 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

I had visited a gentleman back in March and got a very good impression of the home. Then in May I contacted the home as I need some respite, my wife seemed very happy in the home, the staff were nice to her as she cannot speak. They got her out of her room, taking part in activities. My only complaint as with all homes is that clothing goes missing. When I asked my wife if she would stay there permanently I got 2 BIG thumbs up on the armchair which means a BIG yes.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jayne Duck, Customer Services Administrator at Sutton Lodge Care Home responded to this review on 18 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

My stay at Sutton Lodge was 'short stay'. I was looked after very well in all aspects from day 1 to the end of my stay.
The staff were friendly and attentive, from the laundry lady, kitchen staff, nursing staff to admin. Some residents, being in poor health and age needed. Extra special care was given fully by everyone. Well done to all the staff and the wonderful volunteers who achieve miracles without moans.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Emily Wilson, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 08 Aug 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

The staff are friendly, caring and helpful. However if you are a wheelchair user you may have difficulty with the front door, as it is heavy with two doors that open onto each other. I cannot fault the caring and effort the people have done to help my mother. She has also enjoyed the food.

How likely would you be to recommend Sutton Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 01 Jun 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My aunt's relatives turned up to visit at short notice. The staff had a training day on and space was at a premium but a room was found. We had tea and biscuits and a successful visit took place.
The staff at Sutton Lodge always go the extra mile for their residents and their relatives.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 25 May 2016:

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

My friend seems very happy in the home.

How likely would you be to recommend Sutton Lodge Care Home? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Rose Pickering, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 24 May 2016:

Thank you for your review, we apprecaite your feedback. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

I've visited my aunty several times during her stay at Sutton Lodge (6 weeks) and everyone was extremely helpful and always looked after her well. She really enjoyed her stay and managed to get better and put on some weight. She especially enjoyed the genuine care from the team and the cakes in the afternoon, always home made ( I enjoy them too) We would definitely use them again and I recommend to others.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

Rachel Elliott, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 20 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team

The staff are very caring and considerate. The food is excellent. We are very happy with everything. Good to know they have taken on an extra person to organise activities so there will be more.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lydia Waller, Customer Service Administrator at Sutton Lodge Care Home responded to this review on 21 Apr 2016:

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

Mother is in a step down bed at present, staff and manager could not be more helpful and caring to my mother and myself. My mother wants to stay after the step down is over.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum was 'not a natural' for fitting in to a Care Home, but after her seizure at Xmas 2014 she was not able to return home and I had previously been to meet two staff members at Sutton Lodge on a 'just in case' basis 6 months earlier and was immediately comfortable they would see my mum would be looked after and made to feel safe. My mum had little understanding of her situation (dementia) but in her moments of lucidity she appreciated she was in the best place both for her and for my peace of mind. I am very grateful to all at Sutton Lodge, there was even a garden party (which my mum attended) on the day she passed away. The staff work so hard at providing a quality of life to people who are sadly unable to show they are appreciating it, and while I am sure they are it takes special people to keep at it.
Thank you Sutton Lodge.

How likely would you be to recommend Sutton Lodge Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Bupa Care Homes

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Sutton Lodge Care Home